Customer Experience Manager Salary in New York, NY

Now Hiring Guest Experience Managers!CAVA is a fast-growing culinary brand with over 70 fast-casual restaurants and a packaged goods line dedicated to fresh, Mediterranean-inspired, better-for-you cuisine. Our mission is to fuel full lives through a bold and innovative food culture. From our restaurants to our Support Center, CAVA team members foster a culture of transparency, humility, positivity, thoughtfulness, and fanaticism. Guest Experience Managers partner with the General Manager to support daily restaurant operations. They motivate and lead team members, uphold standards in the kitchen and dining room, and ensure a safe, positive environment for guests and the team. Our ideal Guest Experience Manager is hardworking, passionate, and capable of leading and coaching a team. You will:• Lead and develop Team Members and Special Ops Trainers• Be responsible for the entire guest experience• Develop Culinary Leads and uphold food safety & quality standards• Oversee food and beverage management, including inventory, ordering, and budgetYou are expected to:• Develop Yourself & Others - Focus on self-improvement while supporting the success of others• Put the Customer First - Consistently create CAVA fanatics by finding ways to say 'yes' to every guest• Achieve Results - Take ownership of every shift and take pride in your job• Foster Collaboration - Work with others to find success as a group • Adapt to Change - Solve problems through an open-minded and all-inclusive approachCAVA offers all team members a clear career path that includes continuous training and development. We are committed to creating leaders in our restaurants by providing you the tools and mentorship to find continued success with us as a General Manager and beyond. We also offer: • A competitive base hourly rate starting at $17.25/hour • A generous benefits package that includes: health, dental, vision, telemedicine, and pet insurance • 401k enrollment with CAVA contribution after one year • Free CAVA food • Paid sick leave, parental leave, and community service leave • The opportunity to be on the ground floor of a rapidly growing brand CAVA - joining "A culture, not a concept"

At Slalom, we take a holistic and modern approach to business transformation, considering everything from company culture to customer experience. Wherever our clients are on their journey, we help scale their investments, empower innovation, and build agility for the future. Our teams focus on high-impact projects and meeting our clients where they are to uncover business needs and deliver results around all aspects of people, process and transformation. Leaders have the unique opportunity to set the strategic direction of this work by breaking down complexities, defining measurable milestones, and moving quickly to execute, learn, and iterate. Senior Leaders at Slalom play a large part in delivering solutions, leading/coaching teams and expanding Slalom's footprint through sales, for local and global clients, all near home in New York City.Now more than ever, customers have higher expectations - more choices, information, and empowerment. The idea of putting customers first by focusing on Customer Strategy (CS), and associated Customer Experience (CX) has become a foundational part of almost every company's playbook, regardless of industry. That's because companies know the stakes are high. If they get the customer experience wrong, they're at risk of losing customers. For those who get it right, the upside potential is huge.Slalom New York is seeking a strong leader to drive the growth and success of the Customer Strategy & Experience capability working in conjunction with our existing Strategy & Operations and Experience Design capabilities. This role offers a unique opportunity to own the growth of New York's Customer Strategy & Experience capability, from developing the team's strategy, re-designing core capabilities, driving business development, managing key client relationships and overseeing delivery of projects. What You'll Do• Thought Leadership: Provide differentiated perspectives on topics such as Customer Research & Insights, Customer Experience, Omnichannel Strategy, Customer Data Strategy, Marketing, Sales, and Service Transformation, serving as a subject matter expert and evangelist• Practice Building: Establish Customer Strategy & Experience practice direction, strategy, and goals. Identify opportunities for growth/maturation of offerings and set the direction for that growth. Advance Customer Strategy & Experience as a discipline and practice, building and pulling in state-of-the-art methods from external and internal expertise.• Business Development: Maintain a productive network of relationships within New York, including at the C-suite level, lead business development activities, and expand relationships and opportunities at existing Slalom accounts. Lead pursuit activities, solution development, negotiations, and contracting on relevant projects and develop these skills in others.• Engagement Management: Oversee Customer Experience & Strategy engagements- from planning and executing related research to synthesizing inputs and building phased roadmapso Manage engagement risk, project economics including planning and budgeting, managing accounts receivable, defining deliverable content, and ensuring buy-in of proposed solutions from top management at the client• Team & Personal Development: Maximize team performance through an effective team approach that increases productivity and job satisfaction • Enrich Slalom's culture and exemplify our core values on a day-to-day basisWhat You'll BringCustomer Strategy & Experience domain leadership and expertise, content and offer development, practice leadership and involvement and business/account development10+ years of experience in customer strategy, customer experience, omnichannel experience strategy, customer data strategy, marketing and sales strategy, customer experience transformation, CRM and loyalty, and customer service transformationExperienced in key customer strategy and experience tools and methodologies, such as service design blueprintingKnowledge and enthusiasm for partnering with other Slalom data & technology capabilities that enable customer strategy and marketing transformation, across the MarTech stack - data, decision, and delivery layers (CDP/MDM, loyalty/personalization, CRM/Salesforce/contact center) and other relevant and emerging tech related to analytics and automationExperience with an established management consulting firm and/or digital marketing services or Customer Experience provideDemonstrated successful delivery of Customer Transformation / digital projects across multiple clients. Exposure to one or more of Financial Services, Media & Entertainment, or Consumer Product and Retail sectors is highly-preferredExcellent relationship-building, negotiation, conflict management, problem solving and decision-making skillsAbout UsSlalom is a purpose-led, global business and technology consulting company. From strategy to implementation, our approach is fiercely human. In six countries and 43 markets, we deeply understand our customers-and their customers-to deliver practical, end-to-end solutions that drive meaningful impact. Backed by close partnerships with over 400 leading technology providers, our 13,000+ strong team helps people and organizations dream bigger, move faster, and build better tomorrows for all. We're honored to be consistently recognized as a great place to work, including being one of Fortune's 100 Best Companies to Work For seven years running. Learn more at slalom.com. Compensation and BenefitsSlalom prides itself on helping team members thrive in their work and life. As a result, Slalom is proud to invest in benefits that includemeaningful time off and paid holidays, parental leave, 401(k) with a match, a range of choices for highly subsidized health, dental, & vision coverage, adoption and fertility assistance, and short/long-term disability. We also offer additional benefits such as a yearly $350 reimbursement account for any well-being related expenses as well as discounted home, auto, and pet insurance. Slalom is committed to fair and equitable compensation practices. For this position, the base salary pay range is $190k to $300k. In addition, individuals may be eligible for an annual discretionary bonus. Actual compensation will depend upon an individual's skills, experience, qualifications, location, and other relevant factors. The salary pay range is subject to change and may be modified at any time. EEO and AccommodationsSlalom is an equal opportunity employer and is committed to inclusion, diversity, and equity in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veterans' status, or any other characteristic protected by federal, state, or local laws. Slalom will also consider qualified applications with criminal histories, consistent with legal requirements. Slalom welcomes and encourages applications from individuals with disabilities. Reasonable accommodations are available for candidates during all aspects of the selection process. Please advise the talent acquisition team if you require accommodations during the interview process.

Our client, an Investment Management firm located in the Flatiron area of Manhattan is seeking to hire a Temporary to Permanent Workplace Experience Manager to support their New York City office. This position will start ASAP and requires 5 days in office. Hours are 8:30-5:30 with availability for OT as needed.Responsibilities:Lead and support a team in the New York office and partner with other WPS team in our global officesEstablish and maintain effective communication and strong relationships across the organization in order to align office operations goals with our organizational goal of creating a best-in-class employee experienceOversee the New York office to ensure the physical work environment is highly productivePartner with stakeholders globally on facility, property and space managementTo track and coordinate workstation moves, temporary seat assignments and onboarding/offboarding seat preparations, while being mindful of short-term and long-term space requirementsProvide high-level oversight on the performance of all third-party service providers across physical office operations to ensure providers are delivering against service agreements and/or work with team to evaluate alternative providers when necessaryDrive a continuous improvement mindset across all office operations initiativesWork closely with New York leadership to provide white-glove servicesCollaborate with Tech Services, Facilities, HR, Talent Dev, and Recruiting to find on-going opportunities to support a strong culture and retention of top talent and create a high level workplace experience for all employeesProvide regular coaching and feedback regarding performance to direct and dotted line reportsBe part of the safety teamOther duties as assigned or neededQualifications:7+ years experience in a fast-paced environment with at least 3 years minimum of managerial responsibilityExperience in Office Management (F&B, Facilities, Travel and Events experience welcomed) and in Facility Management (HVAC, NYC building equipment & infrastructure, maintenance vendor management)Experience with NYC real estate and building managementBachelor's degree highly preferredDemonstrated ability to effectively lead and motivate teamsHigh resiliency to competing priorities and uncompromising focus on qualityAbility to build strong relationships and credibility across a broad range of stakeholdersExcellent verbal and written communication skillsExcellent organization and leadership skillsGood analytical/critical thinkingCreative problem-solver who is resilient to change and can adapt/flex to ad hoc situationsAbility to work independently in a fast-paced environmentGenuine curiosity, empathetic attitude, and strong desire to continuously learn and grow as an individualHealthy sense of humor and strong customer service skills and professional appearanceCompensation/Benefits:Up to $100K - $140K DOEMedical, dental, vision20 days paid time off and unlimited sick time401k + matchBeacon Hill is an Equal Opportunity Employer that values the strength diversity brings to the workplace. Individuals with Disabilities and Protected Veterans are encouraged to apply.If you would like to complete our voluntary self-identification form, please click here or copy and paste the following link into an open window in your browser: https://jobs.beaconhillstaffing.com/eeoc/Completion of this form is voluntary and will not affect your opportunity for employment, or the terms or conditions of your employment. This form will be used for reporting purposes only and will be kept separate from all other records. Company Profile:Founded by industry leaders to set a new standard in search, career placement and flexible staffing, we deliver coordinated staffing solutions with unparalleled service, a commitment to project completion and success and a passion for innovation, creativity and continuous improvement.Our niche brands offer a complete suite of staffing services to emerging growth companies and the Fortune 500 across market sectors, career specialties/disciplines and industries. Over time, office locations, specialty practice areas and service offerings will be added to address ever changing constituent needs.Learn more about Beacon Hill Staffing Group and our specialty divisions, Beacon Hill Associates, Beacon Hill Financial, Beacon Hill HR, Beacon Hill Legal, Beacon Hill Life Sciences and Beacon Hill Technologies by visiting www.beaconhillstaffing.com . We look forward to working with you.Beacon Hill. Employing the Future (TM)

Beauty by ImaginationCustomer Marketing ManagerHybridPosition Overview:The Customer Marketing Manager (CMM) is responsible for the development, deployment and execution of our customer marketing plans that achieve our sales, profit, and market share objectives. The CMM leads the cross functional team members in development and implementation of unique item assortment, merchandising, promotion, sampling, and advertising strategies (print and digital) for our retail customers. This role requires strong project management and leadership skills along with the ability to work cross-functionally with key stakeholders throughout the organization.Essential Job Duties & Responsibilities:Lead the customer marketing planning process (that feeds our Joint Business Plans) by preparing and collaborating on insights and analytics that allows us to cascade our national marketing strategies to the customer level. Develop fully formed merchandising briefs that guide Creative and align with Marketing on concept through execution.Lead the communication of key customer marketing needs, strategies, insights, and initiatives between the internal and field teams. Acts as the liaison between Field Sales and Marketing/Product Development to coordinate needs (inside->out and outside->in), sharing of news/updates/requests, customer meeting requirements, & management of project timelines.Actively participates in the development of materials in support of strategic retailer line reviews. Translates national selling materials on innovation to customer-specific selling stories, emphasizing retail & shopper lens.Responsible for the project management of account-specific unique items (Special Make-Ups - SMUs) from inception to completion, including gaining Sr Management approval, Creative and Marketing Team briefing, costing/P&L analysis, and final project execution.Responsible for development of national seasonal activation plans and implementation at the customer level - inclusive but not limited to Holiday & Back-to-School programs. Requires coordination with Marketing and Product Development for unique SMUs and Consumer 360 support plans.Responsible for development and maintenance of a standard merchandising catalog - endcaps, sidekicks, PDQs, etc. - and generation of selling materials. Includes coordination with Design and Product Development for creation/production, Supply Chain for optimized inventory management and co-packing, and Field Sales for coordination of orders & customization.Accountable for the development and execution of customer marketing plans in conjunction with the Sales Leads that distinguish between classes of trade and incorporate a deep understanding of marketplace dynamics, future trends, and strategic white-space opportunities.Provide analytical support to enable fact-based, strategic decisions, support retailer relationships and identify valuable customer insights to support Account Planning.Education/Experience Requirements:Bachelors' DegreeMinimum 5+ years' experience in CPG Industry. Beauty industry experience preferred.Other Requirements:Customer Marketing or Sales experience strongly desired. Direct customer sales experience, product commercialization, category management, business analytics, and brand development preferred.Strong analytic, financial acumen and P&L management skillsExperience with Syndicated Data to bring insights and trends to selling materials and customer presentations,Ability to devise and deliver persuasive & compelling presentations based on data-driven insights and facts to gain support for our business strategies and/or initiatives.Comprehensive knowledge of CPG industry, category, brand strategies, competitive products, classes of trade, and the ability to apply this knowledge to drive business results is required.Comprehensive knowledge of retail customer operations, structure, strategy, and retail execution tactics is required.Strong experience working with Marketing, Product Development, and Design teams to commercialize customer-specific items preferred.Strong communication skills, with the ability to translate our company strategy to customers and enroll their support.Ability to work effectively within a fast-paced, complex matrix, changing environment.Strong negotiating and influencing skills, with the ability to influence up one or more levels and at top to top levels across BBI and the customer organization.Ability to create and transfer a customer marketing strategy to address all customers and channels with a long-term horizon of the future state of the business.Proven ability to provide customized interpretations of industry and competitive data to enhance the ability to win at the shelf and achieve outstanding business results.Strong computer skills, including MS Office Suite applications, database information sources, and web applications.Twenty percent or more overnight travel required.Company BenefitsBeauty By Imagination offers a VERY competitive benefits package including:Medical, Dental, Vision benefits401K with Company MatchVery Generous Paid Leave of Absence/Time OffCompany-Paid Life Insurance and AD&D InsuranceCompany-Paid Short-Term & Long-Term Disability BenefitsFlexible Fridays All Year Long!

Job Description:The role of Guest Experience Manager is crucial for the delivery of an Unforgettable Experience in our Retail stores, and for upholding the sales side of the business. Success is found in this role through exceptional leadership skills, driving for results, and delivering on Key Business metrics, not excluding the importance of developing one's own skills and the continued development of direct reports. Job Specifications/QualificationWhat are we looking for? Desired Education • College Degree or equivalent experience Knowledge / Experience Key Experiences Desired• Minimum 2 years' experience managing in a fast-paced environment• Experience in leading direct reports• Manager on Duty experience• Basic computer IT skills• Decisive in driving sales, operational excellence, and satisfying the GuestOther willingness requirements: • Willingness to work in an environment with loud music and bright lights• Willingness to work in an ever-changing and fast paced environment• Willingness to step in at a moment's notice to support the team, in any way neededWhat will be your key responsibilities?PEOPLE LEADERSHIP• Act as a Great Line Manager, using the Five Principles in all decision making• Create a fun and inclusive environment where Associates feel comfortable being their true and authentic self at work, in a "fun kind" way to bring out the best in each other• Manage, train, onboard, and develops a full team which may include Associates, supervisors, and individual contributors• Role model, coach, and ensure accountability for the behaviors of an effective Manager on Duty to ensure achievement of all sales objectives and goals• Assess, evaluate, train and coach Supervisors to drive sales and operational objectives through the engagement and productivity of our Associates• Exemplify The Five Principles and Associate ConceptGUEST EXPERIENCE• Create an environment that drives sales through exceptional guest experiences• Place a high priority on educating Associates on hospitality, entertaining, and selling• Champion a "Guest comes first" attitude through the power of fun, in an environment where everyone feels they belong, with a 'One for All and All for Fun' mentality• Develop Associates to use resourcefulness for product knowledge and category components, to keep displays/spaces occupied and shoppable• May work in tandem with Visual support to provide accurate roll out of floor changes, ensuring products are available• May analyze consumer data captured in store to strategize and create action plans• Manage store experiences, bringing our brand to life. This includes actively approaching guests when hosting our famous candy wall, sampling candy, personalizing chocolate, and representing our characters, which helps brings our brand to life • Hold team accountable to partner with merchandizers for product replenishment requests.STORE OPERATIONS• Lead and adhere to all Standard Operating Procedures• Support presentation excellence to ensure all areas of the store are well prepared (neat clean, organized, operational and safe), allowing guests to shop with ease• Manage the reduction of waste across all areas of the store • Support auditing events to local and/or company standards• Drive Quality to achieve compliance in food regulation, local regulation, and auditing• Protects sales through maintaining the Point- of- Sale system by supporting cashier concerns and pricing issues• Maintain accurate Associate scheduling/placement while acting as Manager on Duty, which will ensure effective customer service and operational coverage throughout the store• Support in managing general store expenses• Provide proactive insight to schedule and impact a healthy payroll and staffing labor model • Support the integrity and functionality of the time clocks and timekeeping systemM&M'S BRAND AMBASSADOR + PRODUCT KNOWLEDGE• Store expert of the M&M'S brand, store products and experiences. This includes greeting and approaching all guests with a friendly and positive attitude• Adapt approach and demeanour in real time to match the shifting demands of different situations to showcase product representation in key areas throughout the store• May support the brand by leading our classic characters in costume• Internally, advocating for equity, inclusion, and diversity, creating a unique team and role modelling allyship• Externally, relating the brand purpose to guests, stakeholders, and external partners, helping to enhance brand loyalty - potentially hosting and organizing events BUSINESS RESULTS• Analyse daily, weekly, and overall sales results against business objectives and pivot if necessary• Maximise profitability to identify potential opportunities for growth• Execute strategies and plans to achieve sales growth through business analysis, action planning, effective communication, and consistent accountability• Responsible for upholding and coaching on all Mars Retail Group policies and procedures, plus local regulation adherence, including attendance and timekeeping, food handling guidelines, Quality, loss prevention, and safety/emergency procedures• Support continual growth of the business via effective talent, retention, and recruitment managementSTAKEHOLDER MANAGEMENT + COMMUNICATION• Utilize sales data and consumer feedback to recommend changes to the Store Director team in a timely manner• Aid in strengthening connections and consensus within the store team• May collaborate over Associate case management with relevant P&O stakeholders to ensure all people practices, policies and procedures are fair and consistent• Aware of and collaborates with the Director team over local retail business trends, insights, opportunities and community outreach• Integral role in a strong and influential Store Leadership teamWhat can you expect from Mars? Work with over 130,000 diverse and talented Associates, all guided by the Five Principles.Join a purpose driven company, where we're striving to build the world we want tomorrow, today.Best-in-class learning and development support from day one, including access to our in-house Mars University.An industry competitive salary and benefits package, including company bonus.Total rewards at Mars includes base pay, competitive benefits, and annual bonus (if position is eligible). The full-time pay range for this role is:USD 67,688.00 - USD 101,531.00Mars is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law. If you need assistance or an accommodation during the application process because of a disability, it is available upon request. The company is pleased to provide such assistance, and no applicant will be penalized as a result of such a request.

Our associates celebrate lives. We celebrate our associates.Consider the possibilities of joining a Great Place to Work!The Customer Data Platform (CDP) Manager will drive SCI's vision and implementation of a CDP. They will manage the roadmap and discovery for a groundbreaking product that will span multiple customer touchpoints and customer segments, coordinating efforts between IT partners, marketing technology leaders, Digital products, and stakeholders across the company. Marketing analytics and CDP at SCI are poised to make a significant impact on the consumer experience around death care as we are preparing to deploy personalization and data at a scale never before seen in the industry. This position will play a vital role in creating enhanced, personal, and exceptional experiences for families across North America by developing a deep understanding of business processes across Sales, Marketing, and Operations to enable data-driven targeting, reporting, and automation via the CDP. This role will influence sales results by enabling Marketing leadership to analyze and deploy personalization in an omni-channel environment.JOB RESPONSIBILITIESServe as a subject matter expert on the CDP, including teaching, training and documenting platform features and usability as well as remaining apprised of CDP trends and developmentsDrive growth and impact of the CDP with a focus on generating both financial return on technology investments and improvements to customer satisfactionMaintain internal stakeholder relationships, and serve as the primary day-to-day contact with CDP vendor and marketing teams. Work cross-functionally to continuously expand usage and engagement so that SCI leverage the CDP to its highest potentialCoordinate and oversee the process of implementing the CDP platformOversee CDP Data Science teamDevelop a backlog of CDP enhancements and manage prioritization with the CDP vendor and internal stakeholdersManage program accessibility, settings, internal user support, and training to drive utilizationDevelop and maintain governance procedures to support users and consumer experiencesEvaluate changing organization capabilities and tools to identify new ways for the CDP to provide richer analyses or empower greater customer engagementEnable Marketing analytics implementation and operationsOversee customer acquisition and engagement campaign ideation, development, and executionThis is not intended to be an all-inclusive list of the essential functions or duties related to this jobMinimum Requirements Education Bachelor's degree in Marketing, Computer Science, Statistics, Mathematics, Economics or a related disciplineExperienceA minimum of 3 years in sales & marketing or Digital technologies, IT, or equivalent experience in a related field.Knowledge, Skills and AbilitiesResults-oriented collaborative team player with a keen ability to demystify data and streamline processes.Experience coordinating technical product design and internal user management involving customer-facing applicationsExpert user of CDP platforms (Treasure Data Preferred)Salesforce CRM experience a plusExperience developing integration technologies within data platforms to support customer experience strategies and solutionsData visualization experience in tools such as PowerBI or TableauUnderstanding of identity resolution strategies and solutionsExperience with both API and batch integration approachesAwareness of agile development and support methodologiesExperience organizing and facilitating discovery and business requirement captureStrong cross-functional collaboration experience with the ability to manage conflicting priorities across partnersWorking knowledge of data pipelines, data warehousing, and data lake principlesProficiency in SQL/Query languagesAbility to manage multiple projectsHigh attention to detailWork Conditions Work EnvironmentWork indoors during all seasons and weather conditionsLimited amount of travel to the corporate offices required if working remotelyStandard business dress is required. Work PosturesSitting continuously for many hours per day, up to 6 hours per dayPhysical DemandsPhysical effort requiring manual dexterity is required, includes paperwork, calculators, computers and phone usageWork HoursWorking a number of evenings every month, beyond "standard" hours

Job Description In this role, you would report to the Associate Director / Sr. Manager of Guest Experience. You are an ideal candidate if you have 3 years of management experience in guest-focused roles in the entertainment, live events, theme park, attraction, and hospitality sectors.An ideal candidate will demonstrate a profound and holistic comprehension of the retail landscape encompassing all facets of the business. They should showcase proven proficiency in delivering exceptional guest experiences at a global standard. Experience in cultivating, guiding, and inspiring service-focused teams is essential.Manage the on-site guest experience:Guides and supervises daily operations of Guest Experience with professionalism, patience, and approachability.Provides exceptional guest service and fosters a positive and motivating workplace atmosphere.Ensures the Guest Experience team is equipped with essential information, tools, and resources for success.Inspires team members to reach their full potential by exemplifying and promoting the use of soft skills.Leads by example in championing service excellence through hands-on involvement.Upholds service standards and prioritizes team growth by acknowledging achievements and employing tailored coaching methods for team members.Additional Responsibilities:Develops ongoing training programs for guest service techniques tailored to evolving venue offerings.Identifies, monitors, and analyzes trends and feedback to provide strategic guidance for continuous improvement in operations and service.Maintains active engagement and proficiency in electronic communication platforms such as Teams and Outlook.Executes administrative duties, including documenting team member performance, conducting and auditing daily checklists to ensure preparedness, and organizing teamwide daily briefings to align stakeholders on special events, VIP guests, and service standards.Proactively addresses guest issues as they arise, offering appropriate solutions to ensure guest satisfaction and uphold first-contact resolution rates.Undertakes additional responsibilities as assigned by management.Requirements: Bachelor's degree and 3 years of management experience required.Knowledge of principles and processes for providing guest and personnel services. This includes needs assessment, establishing and maintaining quality standards for services, and evaluating engagement and satisfaction.Proficiency in Microsoft Office Suite, Kiosk P.O.S., and ticketing software and technologiesExcellent guest service and interpersonal skills to relate and communicate at all levels.Must be able to work independently and exhibit initiative to solve problems, including tracking situations until appropriate resolution is achieved.Ability to self-manage and self-motivate while remaining a team player.Must be comfortable with heights and able to work indoors and outdoors in all weather conditions and temperature extremes.Must be available to work evenings, weekends, and holidays.This position requires frequent communication with both guests and colleagues; must be able to exchange accurate and timely information in these situations.Proficiency in foreign languages a plus.Benefits: 401k matchMedical, Dental, VisionHolidays, PTO, Sick TimeCommuter benefit

Responsibilities:Manage key accounts, understand their needs, and drive value.Collaborate with cross-functional teams to address client needs.Develop strategic account plans to drive retention and expansion.Monitor account health, identify trends, and mitigate risks.Act as a customer advocate and provide feedback for product improvement.Conduct regular business reviews and check-ins with clients.Qualifications:3+ years of experience in customer success or account management.Experience working with GRCStrong understanding of Cyber SecurityExcellent communication and interpersonal skills.Self-motivated with strong analytical skills.Proficiency in CRM software and MS Office Suite.

Location: REMOTESalary: $50.00 USD Hourly - $70.00 USD HourlyDescription: AEM Authoring SpecialistLocation: 100% Remote (US), all time zones acceptedRole Overview: The AEM Authoring Specialist plays a crucial role in designing and constructing web pages using pre-defined templates and components within Adobe Experience Manager (AEM). This position requires a strong background in web design, proficiency in HTML, CSS, and JavaScript, and experience with AEM. The ideal candidate will collaborate with project leadership, demonstrate expertise in AEM authoring, and contribute to the Enterprise Accessibility Initiative project.Responsibilities:Design and build components, templates, dialogs, and workflows using the AEM architecture (Sling, CRX, OSGI, JCR).Translate experience from CQ5 implementations into meaningful client insights.Utilize front-end skills (CSS, JavaScript, HTML) to enhance web pages.Collaborate with project leadership to execute AEM implementations and provide technical guidance.Serve as a subject-matter expert in AEM authoring.Participate in software design, development, and implementation using standard WCM and eCommerce platforms (e.g., Adobe AEM, SDL Tridion, Sitecore).Mentor and lead other developers on the team.Qualifications:Bachelor's or equivalent degree in Computer Science, Engineering, or related field.A minimum of 1 year of experience with AEM.Familiarity with Java (within the context of CQ5) and overall best practices.Knowledge of Jira and agile methodologies is a significant bonus.Design flexibility to collaborate with design teams. Contact: [email protected] job and many more are available through The Judge Group. Find us on the web at www.judge.com

The Reality Labs Customer Experience (CX) team at Meta is focused on improving customer experiences across the end-to-end customer journey. As the Customer Experience Analyst at Reality Labs, you will be part of a global customer experience practice dedicated to listening and learning from our customers, harnessing the power of customer insights to drive and influence business improvements and bolster customer centric decision-making across the business. You will play a pivotal role in driving customer satisfaction and loyalty by analyzing insights and feedback, identifying areas for improvement, and partnering with cross-functional teams to develop and implement strategies that enhance the overall customer experience. Leveraging your strong background in CX/VoC and expertise in data analysis and storytelling, your passion for customer centricity, you will help shape the future of our customer experience program and contribute to the growth and success of our organization. Customer Experience Analyst Lead Responsibilities: Manage end-to-end analytics, reporting, and partnerships across multiple customer touchpoints including purchase and delivery journeys.Synthesize and analyze customer feedback from multiple sources (e.g., surveys, digital analytics, social media) and channels (e.g., direct to consumer, supply chain) to identify trends, pain points, and areas of improvement.Monitor customer feedback continuously to identify emerging trends and issues, performing deep dive analysis to uncover wins and opportunities.Champion the voice of customers by sharing insights widely and collaborating with relevant business partners to foster customer-centric decision-making.Develop and maintain robust reporting and dashboards to track customer experience metrics and KPIs.Integrate customer feedback data with other transactional, operational, and behavioral data sources to create a comprehensive picture of experience drivers.Advocate for customers and influence corrective actions through periodic and ad-hoc reporting, proactively evangelizing insights among key stakeholders.Collaborate with cross-functional teams to identify root causes of customer issues and develop action plans to remediate and measure effectiveness.Design and implement customer experience improvement initiatives that align with business objectives and priorities.Bring insights and recommendations to the forefront of stakeholders and executives' mindshare via engaging presentations. Minimum Qualifications:6+ years of experience in data analytics, including experience in customer feedback or survey analysis, statistical analysis, marketing analytics, data science, or related fields3+ years of experience in customer experience or customer insights analyticsProficiency in crafting compelling stories using multiple sources of data to provide actionable insights tailored to stakeholders' needsExperience creating reports, visualizations, and dashboards and communicating results and analyses to technical and non-technical audiencesExperience working with Customer Experience or Voice of Customer metrics (NPS, CSAT, etc.), surveys, and customer feedbackProven analytical skills working with large datasets and statistical analysis methods. Experience using SQLProficiency in data visualization tools (e.g., Tableau, Power BI)Experience with statistical analytics techniques and using R or Python or a similar scripting language/tool for analysisDemonstrated experience working collaboratively with cross-functional teamsEffective data-led storytelling with the experience conveying complex insights to non-technical stakeholders Preferred Qualifications:Degree in Analytics, Marketing, Business, Statistics, Mathematics, Finance, Computer/Data Science, Engineering, Economics, or related fieldExperience working with customer experience platforms (e.g., Medallia, Qualtrics)Background in digital or marketing analyticsBackground in ecommerce and direct to consumer business and analyticsFamiliarity with consumer electronics or retail businessKnowledge of predictive analytics or ML/AL techniques is a plusSurvey design and CX program management experience is a plus About Meta: Meta builds technologies that help people connect, find communities, and grow businesses. When Facebook launched in 2004, it changed the way people connect. Apps like Messenger, Instagram and WhatsApp further empowered billions around the world. Now, Meta is moving beyond 2D screens toward immersive experiences like augmented and virtual reality to help build the next evolution in social technology. People who choose to build their careers by building with us at Meta help shape a future that will take us beyond what digital connection makes possible today-beyond the constraints of screens, the limits of distance, and even the rules of physics. Meta is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender, gender identity, gender expression, transgender status, sexual stereotypes, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Meta participates in the E-Verify program in certain locations, as required by law. Please note that Meta may leverage artificial intelligence and machine learning technologies in connection with applications for employment. Meta is committed to providing reasonable accommodations for candidates with disabilities in our recruiting process. If you need any assistance or accommodations due to a disability, please let us know at [email protected].