Incident Manager Salary in New York, NY

DESCRIPTIONAt Amazon, we obsess over our customers and maintaining their trust. To earn that trust in an environment as vast and varied as Amazon’s requires the applied skills of experienced and innovative Technical Program Managers to tackle challenges at Amazon scale.We are seeking an exceptional Technical Program Manager to join the Amazon Defensive Security Team. Our ideal teammate possesses a natural curiosity, sharp analytical skills, and is excited to drive process improvements on behalf of customers. We are looking for an individual that can lead operational initiatives, build and maintain strategic relationships with partners, define and implement repeatable processes, and deliver results against Amazon's dynamic security landscape. If you’re passionate about solving security problems at scale and want to join a fast-paced organization with global impact on millions of customers, then we’d like to talk to you.As a Technical Program Manager, you will be responsible for identifying, scoping, and delivering end to end deliverables. You will apply both business and technical acumen in a fast-paced, ambiguous, and innovative environment. You will be comfortable working across time zones and through ambiguity. You thrive through building consensus and driving teams towards results. You will anticipate bottlenecks, provide escalation management, anticipate and make tradeoffs, and balance the business needs versus technical constraints. An ability to take large, complex projects and break them down into manageable pieces to deliver them in a successful and timely manner. Maturity, high judgment, negotiation skills, ability to influence, analytical talent and leadership are essential to success in this role.You will partner with Vulnerability Management, Incident Response, Legal, Product, and Engineering teams to evaluate and develop security reporting and collaborate on cross-organizational programs. If you enjoy working in a rapidly changing environment and influencing the strategic direction of a large global organization, this position will provide you with a challenging opportunity.Key job responsibilities- Develop and execute project plans with an impact across Amazon business units to drive security excellence across vulnerability management, incident response, and secure software development.- Lead initiatives aimed at identifying and eliminating security risks for Amazon across subsidiaries and business lines- Demonstrate the ability to provide both structured and creative thinking in a dynamic, evolving, multi team-based environment- Demonstrate the ability to communicate effectively at multiple levels of management, building trust across the organization, and demonstrating discretion with sensitive information- Show ownership and leadership skills in coordinating projects across multiple teams, driving them to successful conclusion while building strong, lasting relationships with both internal and external customers- Be comfortable working in a fast-paced, ever-changing environment while driving teams to complete goals- Demonstrate the ability to break abstract goals into attainable, measurable work items- Manage a cross-functional process to translate the desired customer experience into a logically sequenced and optimized roadmapA day in the lifeDiverse ExperiencesAmazon Security values diverse experiences. Even if you do not meet all of the qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying. Why Amazon Security At Amazon, security is central to maintaining customer trust and delivering delightful customer experiences. Our organization is responsible for creating and maintaining a high bar for security across all of Amazon’s products and services. We offer talented security professionals the chance to accelerate their careers with opportunities to build experience in a wide variety of areas including cloud, devices, retail, entertainment, healthcare, operations, and physical stores.Work/Life Balance We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why flexible work hours and arrangements are part of our culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve. Inclusive Team Culture In Amazon Security, it’s in our nature to learn and be curious. Ongoing DEI events and learning experiences inspire us to continue learning and to embrace our uniqueness. Addressing the toughest security challenges requires that we seek out and celebrate a diversity of ideas, perspectives, and voices.Training and Career GrowthWe’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, training, and other career-advancing resources here to help you develop into a better-rounded professional. About the teamThis role is part of the DefSec Operations teams that supports Vulnerability Management and Incident Response teams in Business Operations, Operational Excellence Programs, and Security Team Onboarding. On any day, this role may be coming up with ways to iterate on our existing processes, providing input for or drafting technical documents, executing on currently running mechanisms, or addressing incoming requests to the team.We are open to hiring candidates to work out of one of the following locations:New York, NY, USABASIC QUALIFICATIONS- 3+ years of project management disciplines including scope, schedule, budget, quality, along with risk and critical path management experience- Experience working directly with engineering teams- Experience managing cross-functional programs and release schedulesPREFERRED QUALIFICATIONS- Experience in projects involving the design and build of large-scale security services.- Experience with AWS services.- Experience in vulnerability management.Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit https://www.amazon.jobs/en/disability/us.Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $101,700/year in our lowest geographic market up to $197,800/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit https://www.aboutamazon.com/workplace/employee-benefits. Applicants should apply via our internal or external career site.

Position Summary The Carlyle Group seeks an exceptional Application Support Engineer with strong communication skills and an outstanding technical aptitude interested in supporting financial business applications. This professional will join a highly skilled and motivated technology team that supports Carlyle's Global Credit Segment. Additionally, this professional will play a significant role in supporting our business user community, and assisting with a technology strategy that underpins growth for the firms' world-class credit investing platform.The ideal candidate will have experience responding to user requests, troubleshooting issues, monitoring platform performance, and performing routine application administration activities for proprietary and vendor software platforms. The candidate will build effective and productive working relationships with the technology delivery team and key business stakeholders to support the operation and adoption of key business applications. Responsibilities Hands-on day-to-day user application support Ensuring issues are addressed within specified SLA timeframes Troubleshooting issues and working with others to ensure root causes are identified and remediated Establishing and maintaining key relationships with business stakeholders Communicating with external vendors and Fund Administrators when issues arise Proactively monitoring system activities (jobs, machine resources etc.) to ensure smooth operation Identify recurring production support items and executing on recommended automations/validations/health checks to eliminate these issues Maintaining application, server and environment configurations Enforcing data, security, application, integration and operational standards and policies Working closely with the GTS engineering team in transitioning new systems or upgrades to the production environment Documenting issues and resolutions in Confluence knowledge base Qualifications Education & CertificatesBachelor's Degree, requiredMajor or emphasis in computing or quantitative discipline, or equivalent, preferredProfessional ExperienceMinimum 8 years of relevant IT experience in customer service or helpdesk/application support required Strong experience providing end-user/business-facing white glove support Self-motivated and interested in understanding business user needs to drive efficiency and a culture of continuous improvement Experience with application administration (monitoring, managing system configuration and working with infrastructure/development teams) Prior experience in financial services preferred (especially credit & private equity) Experience working with multiple application and staffing vendors - Broadridge Sentry, S&P Markit EDM, SS&C Geneva experience a plusExcellent communication, collaboration and interpersonal skills Ability to proactively identify issues and work with delivery teams to mitigate risks Capable of driving vendors to deliver against goals in difficult situations (limited resources, tight timelines, small budgets) Understanding of fund and portfolio management business practices and processes, including knowledge of alternative asset fund raising, accounting practices and legal entity/partnership concepts highly desirable Ability to work independently or as part of a team Strong analytical and organizational skills Experience working with international user community highly desirableCompetencies & AttributesRequired:Strong knowledge of SQL Strong knowledge of and/or experience with databases, application servers and public cloud technologies Experience working with financial business applications Experience working with various Order Management Systems (OMS) such as Everest Experience working in an Agile development environment using tools such as Jira and Confluence Proven ability to complete tasks independently and under pressure Excellent customer service skills Strong business and communication skills Strong leadership and interpersonal skills Preferred:Proficient with Azure DevOps and/or Team Foundation Server (TFS) Experience with Solace messaging platform Experience with ServiceNow or other incident management systems Good Understanding of Software Development Lifecycle (SDLC) Proficient with Microsoft Visio and/or LucidchartBenefits/CompensationThe compensation range for this role is specific to New York City and takes into account a wide range of factors including but not limited to the skill sets required/preferred; prior experience and training; licenses and/or certifications.The anticipated base salary range for this role is $150,000 to $160,000. In addition to the base salary, the hired professional will enjoy a comprehensive benefits package spanning retirement benefits, health insurance, life insurance and disability, paid time off, paid holidays, family planning benefits and various wellness programs. Additionally, the hired professional may also be eligible to participate in an annual discretionary incentive program, the award of which will be dependent on various factors, including, without limitation, individual and organizational performance.Due to the high volume of candidates, please be advised that only candidates selected to interview will be contacted by The Carlyle Group. Company Information The Carlyle Group (NASDAQ: CG) is a global investment firm with $382 billion of assets under management and more than half of the AUM managed by women, across 600 investment vehicles as of September 30, 2023. Founded in 1987 in Washington, DC, Carlyle has grown into one of the world's largest and most successful investment firms, with more than 2,200 professionals operating in 28 offices in North America, South America, Europe, the Middle East, Asia and Australia. Carlyle places an emphasis on development, retention and inclusion as supported by our internal processes and seven Employee Resource Groups (ERGs). Carlyle's purpose is to invest wisely and create value on behalf of its investors, which range from public and private pension funds to wealthy individuals and families to sovereign wealth funds, unions and corporations. Carlyle invests across three segments - Global Private Equity, Global Credit and Investment Solutions - and has expertise in various industries, including: aerospace, defense & government services, consumer & retail, energy, financial services, healthcare, industrial, real estate, technology & business services, telecommunications & media and transportation.At Carlyle, we know that diverse teams perform better, so we seek to create a community where we continually exchange insights, embrace different perspectives and leverage diversity as a competitive advantage. That is why we are committed to growing and cultivating teams that include people with a variety of perspectives, people who provide unique lenses through which to view potential deals, support and run our business.

Business Overview KINESSO is the technology-driven performance marketing agency that sits at the very heart of IPG Mediabrands, providing actionable growth for both our agency partners and clients. We turn 'action' into 'outcome' for our clients, leveraging our unique capabilities in optimization, analytics, AI, and experimentation. KINESSO has brought together the collective power of what was formerly Matterkind, Reprise, and Kinesso under one collective entity that will serve as the most powerful delivery engine in the industry. We have extensive offerings spanning across performance marketing and data and technology. Fueled by a deep understanding of consumer behavior, we offer an end-to-end engine of planning and optimization while also delivering on data-driven strategy for social platforms, actionable growth in e-commerce, and creating curated marketplaces specific to each client's function and needs. The company has more than 6,000 employees operating in more than 60 countries. Learn more at www.KINESSO.com.Position SummaryYou will be the Manager, Data Operations of the Kinesso Audience - Data & Product team, you will oversee the day-to-day management of our Kinesso Audience Solutions (KAS) data warehouse and ensure its integrity, scalability, and efficiency in collaboration with the data engineering team. The ideal candidate will have a strong background in data operations, with specific expertise in Snowflake and cloud-based data warehousing technologies along with proficiency in JIRA or similar project management tools. The right candidate is an exceptionally self-motivated problem-solver with a positive attitude and the ability to work well as a team. You have excellent communication, project management, and business analysis skills and have strong experience working with data warehouses and data operations. You approach situations with a win-win stance and you are a great critical thinker. You feel empowered through passion and commitment to deliver products with your finest craftmanship. ResponsibilitiesBe a part of our larger Audience Product team and contribute to the core platform for our organization Investigate and resolve data-related issues and incidents in a timely manner, collaborating with cross-functional teams as needed. Oversee the management and maintenance of our audience data infrastructure, including data pipelines, data warehousing, and ETL processes. Work with data engineering to manage Snowflake environments, including user access and data structure Implement and enforce data governance policies and procedures to ensure data integrity, security, and compliance with requirements. Maintain comprehensive documentation of data infrastructure and processes as well as training users on best practices of how to use KAS Manage onboarding of 1PD via Liveramp or other data onboarders Lead the implementation of changes and enhancements to the data infrastructure, following change management best practices. Required Skills & ExperiencePrior experience in a data operations or data engineering roles with experience working in a cloud-based data warehouse environment (Snowflake preferred) Understanding of data warehouses and operations including user management and experience in implementing and enforcing data governance policies and procedures Proficiency in SQL for data querying, manipulation, and performance tuning. Experience with JIRA or similar project management tools Proven track record of working with Engineering/Scrum teams to deliver on operations needs Experience working with data onboarding (LiveRamp preferred) and 1PD Excellent communication skills, with the ability to effectively communicate technical concepts to non-technical stakeholders. Strong understanding of the product development life cycle and product management processes Proven track record of delivering data driven solutions with a customer-first mindset. Self-driven, motivated, and purpose-led individual Great understanding on data and the ability to use data to inform decision-making and prioritization. Great understanding on Agile methodology. Excellent verbal and written communication. Prior project management experience is preferred.Desired Skills & ExperienceExperience in Media or Advertising preferred We See You At IPG Mediabrands, we are unified behind a commitment to fostering a culture of inclusion and belonging. Together, we shine through a set of shared values and behaviors. We take pride in our responsibility to our clients, communities, and to each other. We embrace differences and recognize the unique value that each of us brings to our community. We encourage you to apply, as unique backgrounds, perspectives, and lived experiences are welcomed. We See You at IPG Mediabrands. Wage and BenefitsWe offer a Total Rewards package that includes medical and dental coverage, 401(k) plans, flex spending, life insurance, disability, employee discount program, employee stock purchase program and paid family benefits to support you and your family. To give you the ability to better meet your personal needs, and in support of your physical and emotional well-being, you will receive discretionary time off days and company-wide Appreciation Weeks and Wellness Days. We also offer a competitive Total Compensation package, including a competitive salary and eligibility for an annual discretionary incentive award or a relevant incentive award. The salary range for this position is posted below. Where an employee or prospective employee is paid within this range will depend on, among other factors, actual ranges for current/former employees in the subject position, market considerations, budgetary considerations, tenure and standing with the Company (applicable to current employees), as well as the employee's/applicant's skill set, level of experience, and qualifications. Employment TransparencyIt is the policy of Mediabrands, division of the Interpublic group, to provide equal employment opportunities to all employees and applicants for employment without regard to race, color, ethnicity, gender, age, religion, creed, national origin, sexual orientation, gender identity, marital status, citizenship, genetic information, veteran status, disability, or any other basis prohibited by applicable federal, state, or local law. Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice. The employer will make reasonable accommodations in compliance with the American with Disabilities Act of 1990. The job description will be reviewed periodically as duties and responsibilities change with business necessity. Essential and other job functions are subject to modification. Reasonable accommodations may be provided to enable individuals with disabilities to perform the essential functions. For applicants to jobs in the United States: In compliance with the current Americans with Disabilities Act and state and local laws, if you have a disability and would like to request an accommodation to apply for a position with Mediabrands, please email [email protected] IPG Mediabrands IPG Mediabrands is the media and marketing solutions division of Interpublic Group (NYSE: IPG). IPG Mediabrands manages over $47 billion in marketing investment globally on behalf of its clients across its full-service agency networks UM, Initiative and Mediahub and through its award-winning specialty business units Healix, Kinesso, MAGNA, Mediabrands Content Studio, Orion Holdings, Rapport, and the IPG Media Lab. IPG Mediabrands clients include many of the world's most recognizable and iconic brands from a broad portfolio of industry sectors including automotive, personal finance, consumer product goods (CPG), pharma, health and wellness, entertainment, financial services, energy, toys and gaming, direct to consumer and e-commerce, retail, hospitality, food and beverage, fashion and beauty. The company employs more than 18,000 diverse marketing communication professionals in more than 130 countries. Learn more at www.ipgmediabrands.com.

Technical expertise in L2/L3 support for IT Infrastructure and End User Compute.Offer advanced assistance to the NY Service Desk team.Strong proficiency required in Managed Desktop and Mobile Device Management, including troubleshooting OS, apps, and policy deployments, with emphasis on Group Policy skills.Responsible for technical service delivery, Incident and Problem management, leveraging strong ITSM/ITIL skills within the NY IT Operations team.Demonstrated networking skills encompassing switches, routers, firewalls, VPNs, and WAN, supporting a medium-sized corporate environment.MPI does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, veteran status, marital status, or based on an individual's status in any group or class protected by applicable federal, state or local law. MPI encourages applications from minorities, women, the disabled, protected veterans and all other qualified applicants.Proficiency in Windows 10, MS Office 365, Exchange Online, Microsoft Teams (including Teams Phone), and SharePoint.Expertise in video conferencing support (Teams), LAN and WAN networking, and network infrastructure (Cisco and Palo Alto routers, switches, firewalls, UPS units).Experience with VMware ESXi, Windows Server OS, Group Policy, DHCP, DNS, Active Directory, Citrix Virtual Apps & VPN, Intune for mobile device management, and security technologies including Carbon Black DLP, EDR, Application Whitelisting, and Email & Website Filtering (Forcepoint).Exceptional Incident and Problem management abilities, including proficient troubleshooting, effective communication (written and verbal), and support for on-site and remote users.Demonstrated confidence in servicing staff at all organizational levels, acting as a team player within the Service Desk team and across IFM IT, with a strong security awareness and proactive risk mitigation.Proactively manage Incidents and Problems to define the root cause and provide interim workarounds and permanent solutions.

Shift: DaysHours: 8:30AM - 5:00PMStatus: Full-Time Hybrid (3 Days On-Site)Pay: $125,000 - $135,000Job Summary:The Risk Management Manager reports to the hospital's Director of Risk Management. The Risk Management Manager supports the hospital's Department of Risk Management in day-to-day activities, which include, but not limited to:Managing the online incident reporting system, user and department/location databaseAssisting with managing and analyzing risk management data as delineated by the department needs.Processing Legal documents including Summons and Complaints, counsel discovery requests, subpoenas, OPD/OPMC requests and insurance company inquiresSupporting the organizations response to Serious Adverse Events in scheduling debriefs and RCAs.Assisting with coordination of Risk Committees and meetings (scheduling, minutes preparation and report generation)Interfacing with defense legal counselCoordinating risk management dataManaging the department's administrative dutiesWith direction of the Director of Risk Management, this individual provides documentation of and coordinates management/investigation of reported incidents, serious adverse events (SAEs) and near miss events, including potentially reportable incidents to the New York State Department of Health. Managing and coordinating risk management data, supports facilitation and development of risk management and patient safety programs, and initiatives.Prepares and submits required notifications of legal notices received to the appropriate departments including the hospital's Insurance Department, Finance and other departments as required.This individual serves as a resource to Medical Staff and Clinical Staff employees to reduce risks.Responsibilities:Coordinates the risk management program to meet the needs of the department and institution.Updates the electronic adverse event reporting system ensuring current designated users departments, locations and formsAssists with managing and analyzing data to include trend analysisPrepares various incident summary reports; provides all required documentation for investigations, activities and resolutions related to the reported incident(s).Maintains Risk Management database for analysis and trendingInterfaces with the hospital's defense counsel and insurance company by reporting potential claims via insurance company online portal, as well as cases of concern by preparation of preliminary reports, and determination of priority of investigation given risk management assessment.Assists in project managing various initiatives at the direction of the Director of Risk Management.Acts as a resource person by escalating relevant risk management issues for discussion and evaluation to the Director of Risk Management.Responds to inquiries regarding various reports, medical record subpoenas, staff subpoenas, individualPrepares regular analytical summary of current and historical risk management and claims data on a monthly and annual basis for presentation to Senior Leadership to support the identification of trends and opportunities.Proactively identifies and resolves department operations issues to ensure timely work-flow and completion of action items/requests. Escalates unresolved issues and higher level conflicts to Director for resolution.Manages department administrative duties such as: scheduling meetings, managing calendars, recording and triaging phone messages and escalating as needed, archiving files, restocking supplies, etc.,Performs other related duties.Requirements:Bachelor's degree in Nursing, or other health related science; Masters preferred3-5 years Risk Management experience preferredNYS RN, NP or P.A. or allied health professional licensureCPHRM preferred

New York Sports Club and our family of brands is a long-standing, dynamic fitness club brand with locations in the Northeast, Florida and Switzerland. We consider ourselves your local neighborhood gym! It is our goal to provide our members with fitness results, positive change and personal connections through innovative programming and knowledgeable staff. Our mission is to Improve Lives Through Fitness. Our success comes from continuously modeling and promoting the mission, values, and guiding principles with pride and integrity. ROLES AND RESPONSIBILITIES The General Manager is responsible for ensuring an efficient and effective operation with a focus on driving net revenue gain through net membership gain, steady increase of average dues, and ancillary growth. The General Manager will manage all profit and loss statements and make decisions that will positively impact the business. The General Manager will report to the Regional Leader and will regularly receive guidance and direction from the Regional Fitness Director. The General Manager will directly manage the development of all other club managers, a team of sales professionals, and any other employees in the club who do not report to another manager. Below is a list of responsibilities that identify success in the role as a General Manager, additional duties may be assigned. PERFORMANCE MANAGEMENT Hold yourself and your team accountable to high standards of operational excellence. Assess club team member performance and provide situational leadership with ongoing and constructive feedback/development in order to drive profitability through service, sales, and key performance indicators. Willingness to have courageous conversations with team members and effectively handle disciplinary measures as needed in accordance with company policy. Lead the creation of a results-driven culture by setting clear expectations, holding employees accountable, and setting goals that focus on key drivers for success. Exhibit the ability to lead and inspire cooperation, mold opinion, and influence behavior by utilizing a business acumen mentality. Set direct and clear SMART goals for self and team. Schedule and direct regular meetings and events to share information, set and review goals, increase morale, and review business processes. Ensure company quantitative and qualitative metrics, guidelines, and standards are measured for efficiency and effectiveness; provide coaching to course correct behaviors, hold self and other accountable and adjust business plans as needed. SALES ANALYSIS AND RESULTS Achieve monthly and annual membership/fitness financial goals by strategically planning weekly activities in alignment with department objectives and initiatives including New Sales, Net Gain Goals, Cancellation Targets, Active Client Penetration, and Fitness Orientation appointment booking and conversion. Review and analyze club revenue and sales goals (Membership/Fitness); use data to project sales, determine profitability, and set/adjust targets as needed. Proactively address business trends utilizing reports and other Company provided resources to execute a successful business strategy. Evaluate market trends and partner with senior management and the fitness team to strategize and implement innovations that improve sales, productivity, and profit. FINANCIAL MANAGEMENT & BUDGETING Evaluate and monitor forecasted budgets to achieve financial objectives. Monitor and approve club Profit and Loss expenses, with a strong emphasis on labor and payroll. Manage payroll budgets and ensure timely and accurate processing of payroll taking into consideration budgeted hours by position/department holding employees accountable to policies (i.e., working scheduled hours, punching in and out for shifts), and complying with all federal, state, and local labor laws. EMPLOYEE RECRUITMENT AND DEVELOPMENT Own the recruitment, training, and development of qualified club personnel to a standard of excellence, by utilizing the resources provided by NYSC (i.e., ATS, LMS and HRIS systems). Onboard new employees utilizing proper immersion plans to ensure clear expectations while setting them up for success. Identify opportunities for improvement through implementing trainings, strategies, policies, goals, and other resources to maximize productivity and morale. Develop an effective succession planning strategy. Source, interview, and qualify applicants in a timely manner leveraging the ATS and internal/external resources available. CLUB OPERATIONS Organize and supervise the work and schedules of the club team. Ensure that all facility and equipment walkthroughs are completed daily and in accordance with the hourly schedules to ensure physical facilities and equipment are operational, clean and organized, and comply with safety and environmental codes and ordinances. Review and adhere to all NYSC documents including but not limited to policies and procedures, employee handbook, state supplement, codes of conduct, etc. Partner with Regional Leader and the facilities team to resolve any incidents as needed. Increase sales/KPIs and minimize operating expenses by driving all revenue departments, staffing support, expense control, facility management, and customer service. Maintain an acute awareness for all loss prevention matters (i.e., emergency doors locked, alarms functional). Accountability of teams business deliverables by setting targets, following up, providing feedback and support for progress. Collaborate with all departments of the club to achieve interdepartmental synergy. Strategically plan daily/weekly/monthly fitness and membership activities to drive revenue, customer retention, and premium customer experience by collaborating with team members, Regional Leadership and Corporate Support teams. Foster outreach activities to enhance community involvement. CUSTOMER SERVICE Promote, maintain, and protect the customer experience by empowering employees to be solution-oriented and consistently deliver on our mission, values, and guiding principles. Build meaningful and intentional connections by spending time on the floor interacting in a positive and engaging fashion to ensure employees, members, and guests feel valued and appreciated. Being a hands-on confident manager that is resourceful, available, approachable, friendly, and willing to help to resolve issues/inquiries in a timely manner. COMMUNICATION Maintain open and effective communication with employees, supervisors, and peers by communicating and explaining new directives, policies, and/or procedures. Professionally collaborate with, and communicate all information to, club team and corporate personnel, as well as members and guests, through all permissible media (i.e., e-mail, telephone, social media). Foster a culture of open communication, collaboration, and respect among team members, departments, and stakeholders. Ensure that all communication channels, including email, phone, and in-person interactions, are professional, timely, and effective. Ability to actively listen, have meaningful and courageous conversations, ensure timely follow-up, escalate and cascade information, and ask clarifying questions accordingly. PRODUCT KNOWLEDGE Understand and experience our diverse products, features, and services offered to educate and invite others to experience. Stay abreast of industry trends, competition, and best practices. Educate club team on the principles of the brand standards by being a brand ambassador, ensuring brand consistency, and understanding the importance of value propositioning. PROBLEM SOLVING Work to resolve issues that affect the service, efficiency, and productivity of the club. Resolve customer complaints by providing customer service-focused solutions to members in a timely manner. Partner with management team to identify and remove barriers to driving results. Effectively manage conflict, appropriately escalating and de-escalating as necessary to provide win-win solutions for both employees and members/guests. POSITION REQUIREMENTS & EXPERIENCE 3-5 years of management in a fitness, hospitality, or retail environment, including direct experience in profit and loss management, revenue generation, staffing/recruiting, and employee onboarding/retention/development. Bachelors degree in business, sales, marketing, finance, or a related field preferred, but not necessary. Child & Adult AED/CPR certified. Excellent business acumen skills (i.e., supervisory, leadership, analytical, decision-making, problem-solving). A sense of urgency regarding customer service and sales results, with proven negotiation skills. Superior managerial, communication, and interpersonal skills. Highly organized with a detail-orientation and proven follow-up skills. Ability to work independently, prioritize responsibilities and multi-task with an appropriate level of urgency. Demonstrated competence in the implementation of business strategies, using sound business judgment and innovative solutions, taking into consideration both the business, employees, and member/guest needs. Excellent math skills to conduct data analysis and analyze Profit and Loss statements. Thorough understanding of the companys products and services, and those of immediate competitors in the surrounding market. A proven track record of managing inventory and purchasing, including a successful relationship with suppliers to ensure maximum efficiency in meeting expectations. Ability to create a positive team culture with adherence to brand standards. Prior experience with a CRM, LMS, HRIS, and Microsoft Office is a plus. Prolonged periods of standing/sitting at a desk and working on a computer. Physical demands include ability to lift up to 20 pounds with or without reasonable accommodations, walk through all areas of the club, climbing stairs (where applicable), and bending and lifting (e.g., picking up towels, restacking weights, moving equipment as needed). The company reserves the right to change them as business needs require and that jobs may require other tasks as assigned to the employees by the company. SCHEDULING REQUIREMENTS Due to the nature of the business, NYSC has specific scheduling guidelines for this position. Employees are required to work the last day of the month. NYSC does not authorize vacation time in the month of January. Ability to work days, nights, holidays, and weekends according to the needs of the business. Overnight travel for district meetings may be required on an occasional basis. This position has a rotating schedule with opening and closing hours, weekday and weekend shifts and is subject to change based on the needs of the business.

New York Sports Club and our family of brands is a long-standing, dynamic fitness club brand with locations in the Northeast, Florida and Switzerland. We consider ourselves your local neighborhood gym! It is our goal to provide our members with fitness results, positive change and personal connections through innovative programming and knowledgeable staff. Our mission is to Improve Lives Through Fitness. We work with passion and integrity, and we always treat others with appreciation and respect. ROLES AND RESPONSIBILITIES The Assistant General Manager (AGM) is a non-exempt position. The AGM, in partnership and support of the General Manager (GM), ensures the efficient and effective operation of their club with a focus on driving net revenue gain through net membership gain, steady increase of average dues, and ancillary growth. The AGM does not have direct reports. The GM will be responsible for the performance management of all club positions. The AGM will assist in the development of the club employees. The AGM will support in managing all elements of the clubs profit and loss statements and ensure consistent execution of the management daily workflow. Below is a list of responsibilities that identify success in the role as an Assistant General Manager, additional duties may be assigned. PERFORMANCE MANAGEMENT Hold yourself and your team accountable to high standards of operational excellence. Support team development through coaching in the moment opportunities to provide helpful guidance and feedback in order to drive profitability through sales and key performance indicators. Assist in the assessment of employee performance and provide ongoing and constructive feedback in a timely manner, focusing on internal development. Ability to have courageous conversations while handling the discipline of employees as needed and in accordance with company policy. Develop and establish rapport with fellow employees utilizing a situational leadership mentality. SALES ANALYSIS AND RESULTS Support the GM in achieving club revenue plans, including EBITDA, net member gain, and net electronic funds transfer (EFT), through reviewing operational reports and records, and monitoring club profitability. Work with GM to review and analyze club sales on a daily/weekly/monthly basis. Use data to project sales, determine profitability, and set revenue/retention goals. In partnership with the GM, assess new business opportunities utilizing reports and other Company provided resources to execute a successful business strategy. Evaluate market trends and partner with GM to strategize and implement innovations that improve sales, productivity, and profit. EMPLOYEE RECRUITMENT AND DEVELOPMENT Own the recruitment, training, and development of qualified club personnel to a standard of excellence in conjunction with the GM, by utilizing the resources provided by NYSC (i.e., NYSC-U ClubConnect, etc.). Onboard new employees utilizing proper immersion plans to ensure clear expectations while setting them up for success. Create an open environment where employees are empowered to ask questions and continue to progress along their Learning Journey. Identify opportunities for improvement through implementing trainings, strategies, policies, goals, and other resources to maximize productivity and morale. Set direct and clear SMART goals for self and team. Support the GM with sourcing, interviewing, and qualifying applicants in a timely manner leveraging UKG Ready and internal/external resources available. LEADERSHIP Continuously model and promote the NYSC mission and values with pride and integrity. Promote the creation of a results-driven culture by setting clear expectations, holding employees accountable, and setting goals that focus on key drivers for success. Lead by example, always approaching your work with our core values and the mentality of a service-based leader. Be a hands-on manager by spending time on the floor interacting in a positive and engaging fashion with employees, members, and guests. Exhibit the ability to inspire cooperation, mold opinion, and influence behavior by utilizing a business acumen mentality. CLUB OPERATIONS Confirm that Member Experience Walkthroughs (MEW) and Figure 8s are completed daily to ensure all customer-facing issues are dealt with in a timely basis. Review and adhere to all NYSC documents including but not limited to policies and procedures, employee handbook, state supplement, codes of conduct, etc. Schedule and direct regular meetings and events to share information, set and review goals, increase morale, and review business processes in absence of the GM. Inspect clubs to ensure that adequate security exists and that physical facilities comply with safety and environmental codes and ordinances. Partner with GM to resolve any incidents as needed. Support the GM to increase sales/KPIs and minimize operating expenses by driving all revenue departments, staffing support, expense control, facility management, and customer service. Drive membership sales to exceed last years results and achieve targets. Maintain an acute awareness for all loss prevention matters (i.e., emergency doors locked, alarms functional). Foster outreach activities to enhance community involvement. Ensure a consistently clean club and a friendly/inviting customer experience. Perform all basic system transactions pertaining to member enrollment/retention/cancellations. Organize and supervise the work and schedules of the club team in absence of GM. Ensure a 24/7/365 clean and presentable club and a friendly/inviting customer experience. CUSTOMER SERVICE Support the development of a customer service culture and mindset to achieve an exceptional customer experience. Promote, maintain, and protect the customer experience by empowering employees to create an excellent customer service experience. COMMUNICATION Maintain open and effective communication with employees, supervisors, and peers by communicating and explaining new directives, policies, and/or procedures. Professionally collaborate with, and communicate all information to, club team and corporate personnel, as well as members and guests, through all permissible media (i.e., e-mail, telephone, social media). PRODUCT KNOWLEDGE Maintain knowledge of market, competition, best practices, and trends in sales techniques and strategies. Maintain an active lifestyle and passion for fitness. Educate club team on the principles of the brand by being a brand ambassador and ensuring brand consistency. PROBLEM SOLVING Work with the GM to resolve issues that affect the service, efficiency, and productivity of the club. Resolve customer complaints by providing customer service-focused solutions to members in a timely manner. Partner with management team to identify and remove barriers to driving results. Effectively manage conflict, appropriately escalating and de-escalating as necessary to provide win-win solutions for both employees and members/guests. REQUIRED SKILLS AND ABILITIES Excellent business acumen skills (i.e., supervisory, leadership, analytical, decision-making, problem-solving). A sense of urgency regarding customer service and sales results, with proven negotiation skills. Superior managerial, communication, and interpersonal skills, with an emphasis in English. Highly organized with a detail-orientation and proven follow-up skills. Ability to work independently, prioritize responsibilities and multi-task with an appropriate level of urgency. Demonstrated competence in the implementation of business strategies, using sound business judgment and innovative solutions, taking into consideration both the business, employees, and member/guest needs. Excellent math skills to conduct data analysis and analyze Profit and Loss statements. Thorough understanding of the companys products and services, and those of immediate competitors in the surrounding market. EDUCATION AND EXPERIENCE 2-3 years of management/supervisory experience in a fitness, hospitality, or retail environment, including direct experience in profit and loss management, revenue generation, staffing/recruiting, and employee onboarding/retention/development. Bachelors degree in business, sales, marketing, finance, or a related field preferred, but not necessary. Comfortable leading outreach and referral activities that will generate leads, contacts, and appointments. Successful track record of working in a team-oriented environment. Ability to handle challenging member issues with patience, tact, and the utmost professionalism. Child & Adult AED/CPR certified. Prior experience with a CRM, LMS, UKG Ready, and Microsoft Office is a plus. PHYSICAL REQUIREMENTS Prolonged periods of sitting at a desk and working on a computer. Physical demands include ability to lift up to 20 pounds with or without reasonable accommodations, walk through all areas of the club, climbing stairs (where applicable), and bending and lifting (e.g., picking up towels, restacking weights, moving equipment as needed). The company reserves the right to change them as business needs require and that jobs may require other tasks as assigned to the employees by the company. SCHEDULING REQUIREMENTS Due to the nature of the business, NYSC has specific scheduling guidelines for this position. Employees are required to work the last day of the month. NYSC does not authorize vacation time in January. Ability to work days, nights, holidays, and weekends according to the needs of the business. This position has a rotating schedule with opening and closing hours, weekday and weekend shifts and is subject to change based on the needs of the business.

Arcadis is seeking an Environmental Manager for a large program in New York/New Jersey.Arcadis has been selected by the Gateway Development Commission to serve as a Project Delivery Partner (PDP) in connection with the Hudson Tunnel Project (HTP).We are seeking to engage with technical experts excited by this opportunity who would like to join our locally based teams in New York and in New Jersey.Arcadis is the world's leading company delivering sustainable design, engineering, and consultancy solutions for natural and built assets.We are more than 36,000 people, in over 70 countries, dedicated to improving quality of life. Everyone has an important role to play. With the power of many curious minds, together we can solve the world's most complex challenges and deliver more impact together.Role description:As a Environmental Manager you will have involvement in projects with a delivery partner approach, project management advisory, or owner's representation. Experience in rail, heavy rail or heavy civil work, federal funding (particularly FTA grants), and alternative project delivery methods is also desired.Role accountabilities: Assists in producing, maintaining and ensuring compliance of the environmental management plans including the identification of significant environmental aspects and impacts. Carry out or contributes to incidents and complaints investigations, ensuring the comprehensive gathering of supporting evidence material. Coordinate monitoring data on site and record environmental performance/compliance undertaking regular site inspections and audits of construction sites and supply chain operations. Review method statements and other technical documents to ensure completeness and conformance to contractual and legal requirements. Support the project level understanding of any relevant environmental requirements and develop mitigations that will inhibit any impacts on the construction program. Assist the planning managers to incorporate the key environment milestones into the program. Provide regular and ad-hoc reports on environmental issues. Ensure that the stakeholder record management system is regularly updated and provides a clear summary of current discussions with external stakeholders. Develop and maintain the environmental key risks and issues log to be used to report to senior leadership. Qualifications & Experience: Bachelor's degree in Environmental Science, Sustainability, or a related field. Membership in an environmental or sustainability body is preferred. Proven track record of sustainability work, including project management and compliance with environmental regulations. Excellent knowledge and practical experience of environmental legal requirements, including legislation related to archaeology, air quality, noise and vibration, surface and groundwater, contaminated land, waste, ecology, and built heritage. Technical knowledge of the construction process and its environmental implications. Experience with environmental management systems compliant with ISO14001:2015. Exceptional communication skills, both oral and written, with the ability to convey complex environmental concepts to diverse audiences. Strong data/database management skills to organize, analyze, and present environmental performance data effectively. Why Arcadis?We can only achieve our goals when everyone is empowered to be their best. We believe everyone's contribution matters. It's why we are pioneering a skills-based approach, where you can harness your unique experience and expertise to carve your career path and maximize the impact we can make together.You'll do meaningful work, and no matter what role, you'll be helping to deliver sustainable solutions for a more prosperous planet. Make your mark, on your career, your colleagues, your clients, your life and the world around you.Together, we can create a lasting legacy.Our Commitment to Equality, Diversity, Inclusion & BelongingWe want you to be able to bring your best self to work every day which is why we take equality and inclusion seriously and hold ourselves to account for our actions. Our ambition is to be an employer of choice and provide a great place to work for all our people. We are an equal opportunity and affirmative action employer. Women, minorities, people with disabilities and veterans are strongly encouraged to apply. We are dedicated to a policy of non-discrimination in employment on any basis including race, creed, color, religion, national origin, sex, age, disability, marital status, sexual orientation, gender identity, citizenship status, disability, veteran status, or any other basis prohibited by law.Arcadis offers benefits for full time and part time positions. These benefits include medical, dental, and vision, EAP, 401K, STD, LTD, AD&D, life insurance, paid parental leave, reward & recognition program and optional benefits including wellbeing benefits, adoption assistance and tuition reimbursement. We offer nine paid holidays and 20 days PTO that accrue per year. The salary range for this position is $140,000 - $160,000.#LI-BB1 #LI-Hybrid #Mobility-ANA-JobsJoin Arcadis. Create a Legacy.

Make a bigger differenceAt The Jewish Board, we don't just make a difference - we make a bigger difference as we serve 45,000 New Yorkers every year. Join our dedicated team that's been helping communities across New York City for almost 150 years and see just how big of a difference you can make.Reasons you'll love working with us:If you have a particular age range or population you're interested in working with, you can find your niche here. Our clients and staff are as diverse as the city we work in, and include people of all cultures, religions, races, gender expressions, and sexual orientations.With 70 locations throughout the five boroughs, you can work close to where you live. 15 agency vacation days and 15 sick days in addition to generous agency holidays will help you achieve a healthy work/life balance.We offer an excellent benefits package with affordable, high-quality health and dental insurance with low co-pays.ABOUT THE JOB:The Jewish Board's Adult Residential Services division provide compassionate, high quality, evidence-based services to individuals and families in the communities we serve. Our staff use a culturally competent, person-centered approach to help individuals and their families develop skills and resources to improve overall functioning, in instill hope and to strengthen resiliency. The Case Manager is the most senior level of direct care staff working within the Jewish Board's supportive housing programs to help residents live in the community as independently as possible.Carries a caseload and practices person-centered and collaborative service planning with residents.Is assigned the most complex clients; carries a larger caseload than case associates and case assistantsEnsures service plans are completed and signed by residents according to regulatory guidelines and standards.Evaluates and assesses independent living skills using a detailed functional assessment tool or supports residents in using tool for self-assessment. Supports residents in meeting individual goals.Supports residents toward the goal of medication management independence, including appropriate person-centered interventions. Resolves crises and de-escalates situations threatening resident comfort and well-being. Creates management plans to improve safety and prevent ongoing crises. Provides services to those residents within the scope of program regulations and agency mission.Independently completes regular and timely documentation of all resident interactions, including assessments, service plans and progress, and informational notes. Ensures progress notes meet monthly billing documentation requirements, if necessary.Files incidents reports, as appropriateTO QUALIFYThe Jewish Board is currently looking for talented professionals of all cultures, religions, races, and gender expressions with the following qualifications:You should have:Bachelor of Arts (BA) or Bachelor of Science (BS) degree (At least 1-year experience in Human Services preferred)Excellent resident engagement skills; Strong verbal and written communication skills requiredAttention to detailAbility to work independently as well as with a teamAbility to travel to visit residents in apartments or to escort residents; Valid NYS driver's license and willingness to drive agency van preferred.Willingness to work with a seriously mentally ill population, many with experiences of homelessness and substance use.Compassion and respect for vulnerable individualsPatience and understanding for the sometimes slow process of stabilization and recoveryWe respect diversity and accordingly are an equal opportunity employer that does not discriminate on the basis of race, color, creed, religion, national origin, alienage, citizenship status, age, disability, sex, gender, gender identity or expression (including transgender status), sexual orientation, marital status, partnership status, veteran status, genetic information, or any other status protected by applicable federal, state, or local law.This applies with respect to recruiting, hiring, placement, promotion, transfer, training, compensation, termination, assignments, benefits, employee activities, access to facilities and programs, and all other terms and condition of employment as well as general treatment during employment. We will endeavor to make a reasonable accommodation to the known physical or mental limitations of qualified employees with disabilities, without regard to any protected classifications, unless the accommodation would impose an undue hardship on the operation of our business. Any employees who need assistance to perform their job duties because of a physical or mental condition should contact human resources. Other details Job Family Clinical Staff [300s] Job Function Medical Professionals Pay Type Hourly Employment Indicator 8865 - Residential/Shelter Clerical Workers Min Hiring Rate $25.27

To supervisor and control the food and beverage service team by overseeing all aspects of service and staff during operating hours, ensuring a clean and safe environment, and meeting all financial goals for sales and expenses. Responsible for the restaurant and bar outlets to the required standards, within agreed budgetary limits and parameters of the law, particularly liquor law.Essential Responsibilities:Manages service aspects in all food and beverage assigned areas and special events. Review and approve payroll on a weekly basis. Assists in the development of menus and food programing. Manages bar to ensure proper room preparation, including set-up of glassware, etc. Confirms that all service staff are properly attired and adhere to the Hotel's appearance standards. Interviews, manages, and trains staff in all technical and non-technical aspects of their role including Hotel standards of quality and service. Creates, maintains, and distributes weekly schedules for staff and communicates changes as appropriate. Communicates with staff regarding reservations and/or special events. Conducts pre-shift and/or pre-event meetings with all necessary staff. Evaluates and supervises performance and carries out disciplinary action as needed, in accordance with the Hotel's policies and applicable laws in conjunction with hotel General Manager. Ensures guest/patron needs are met. Responsible for employee relation issues and reviews of incidents with hotel General Manager and Director of Human Resources. Completes and administers employee performance appraisals in a timely manner. Conducts beverage, china, glass etc. inventories. Opens and closes bar on a regular basis. Responsible for ensuring bar is secure upon departure and that all lights, equipment, doors, etc. are turned off or locked.Controls costs of beverage outlet by assisting management, as requested, in purchasing, maintaining effective profit and loss controls and monitoring labor costs following demand patterns, budget and local labor laws. Maintains accurate daily and weekly punch details for service staff and processes daily sales reports and other reports as requested. Maximizes food and beverage sales by identifying and targeting sales opportunities through marketing including promotions and special events and by training staff on "up-selling." Trains staff in and adhering to all safety, sanitation, food preparation, food storage and alcohol beverage control policies including confirming legal drinking age and discontinuing service to intoxicated guests. Maintains guest satisfaction by handing inquiries, concerns or comments and providing solutions; acquiring feedback from guests and co-workers to ensure satisfaction and/or implement service improvement ideas; developing new concepts to ensure customer satisfaction and repeat business. Maintain consistency of service by being aware of and prepared for all events, large parties and reservations that may affect food and beverage service operations. Communicates and teams well with other departments; Attends and participates in weekly meetings. Other duties as assigned by management or ownership.To do this kind of work, you must be able to:Minimum of 4 years in progressive responsibility in the Food and Beverage Industry required.Experience in resolving customer issues/complaints as well as overall excellent customer service required.Proficient in computer software including Microsoft Word and Excel.Solid time management, organization, and prioritization skills.Proven ability to effectively build and foster a team environment.Ability to make decisions in a fast-paced environment.Teams with other Hotel departments to ensure exemplary customer service and adherence to policies and procedures.Change activity frequently and cope with interruptions.Speak and write clearly.Accept full responsibility for managing an activity.Implements and supports all Hotel initiatives and programs requested by management.Be available on nights, weekends and holidays.Physical Demands: Lifting 20 lbs. maximum and occasionally lifting and/or of objects weighing up to 10lbs. Requires walking or standing to a significant degree, reaching, handling, feeling, talking, hearing, seeing.Environmental Conditions: Inside: Protection from weather conditions but not necessarily from temperature changes. A job is considered "inside" if the worker spends approximately 75% or more of the time inside.Math Skills: Requires mathematical development sufficient to be able to: Deal with a system of real numbers: algebraic solution of equations, and probability and statistical inference. Apply fractions, percentages, ratio, and proportion. Analysis of variance, correlation techniques, etc.Language Skills: Must have developed language skills to the point to be able to: Read newspapers, periodicals, journals, and manuals. Write business letters, summaries and reportsusing prescribed format and conforming to all rules of punctuation, grammar, diction and style. Participate in discussions and debates. Speak extemporaneously on a variety of subjects.Relationships to Data, People and Things:Data: Coordinating: Determining time, place, and sequence of operations or action tobe taken on the basis of analysis of data; executing determination and/or reportingon events.People: Speaking-Signaling: Talking with and/or signaling people to convey or exchange information. Includes giving assignments and/or directions to helpers or assistants.Things: Handling: Using body members, hand tools, and/or special devices to work, move, or carry objects or materials. Involves little or no latitude for judgment with regard to attainment of standards or in selecting appropriate tools, objects or materials.Specific Vocational Preparation: Specific vocational training includes an occupationally significant combination of: vocational education, apprentice training, in-plant training, on-the-job training, or essential experience in less responsible jobs which lead to the higher job or serving in other jobs; anything beyond short demonstration up to and including 30 days.