Escalation Manager Salary in Virginia, USA

Carilion ClinicHow You'll Help Transform Healthcare:Serves as a team leader, clinical resource person, role model, coach and facilitator for staff and department operations. Has the responsibility and authority to lead their work group; resolve routine issues, and create a positive, productive and fiscally responsible work unit. Stays aware of organization developments and initiatives that they can adopt for their work group. Refers complex or potentially significant issues to manager/director, including issues regarding compensation, work hours, working conditions, hiring, and formal corrective action. Initiates and facilitates effective open two-way communication and resolution of work site operational issues that support service area goals and objectives. In addition to the lead responsibilities, provides professional care to patients of all ages within an assigned area. Assesses, plans, implements, and evaluates patient care in order to achieve optimum patient outcomes for patients as appropriate to service area.Utilizes leadership principles in mobilizing the patient care team to achieve positive patient outcomes. Follows-up on matters to insure they are successfully resolved.Assists manager/directors in assuring staff competence and contributes to staff performance development. Identifies areas of improvement. Has input into the mangers developmental plan for each team member, works with the team member on areas of development and follows up to insure the employee is on track with their plan. Participates in employee performance evaluations by regular coaching of the employee and giving them feedback on their performance, maintaining performance related information throughout the year, preparing their assessment of the employees' performance for their annual review, and regularly giving feedback to their manager/director about their employees' performance. Assists with and/or prepares work schedules for department or work group. Insures adequate coverage, equitable treatment of staff, and controls work hours. Handles clinical issues for the unit contacting the manager/director as necessary and/or apprises them of the situation. Only refers unusual or potentially broad situations to manager/directorCollaborates with management regarding fiscal management. Assures appropriate resource allocation, and maintains staffing levels in accordance with financial targets, provides input to budget process and resource needs and expense control.Assists with other department responsibilities such as implementing and managing activities resulting from patient satisfaction surveys, performance improvement, and other quality initiatives.Conducts individual and/or team meetings with their work group insuring effective two way communications, keep group informed, listens to needs and issues, resolves items brought to their attention, and follows up with team members and management on issues. Promotes positive work environment, hold employees accountable for their conduct and interpersonal skills, and encourages staff development of communications. Responsible for compliance with applicable regulatory, licensure and accrediting standards where applicable (The Joint Commission, CLIA, COLA, OSHA, AAAHC, etc).What We Require:Education: Graduate of school of professional nursing of an accredited college.Experience: Two years in clinical discipline preferred. One year in clinical discipline required with demonstrated clinical and leadership expertise.Licensure/Certification: Currently licensed as Registered Nurse in Virginia or eligible to obtain Virginia RN licensure. BSN Preferred. Obtain CPR, and as needed ACLS, PALS, NRP certifications.Other: Computer skills required for electronic medical record (EPIC). For Psychiatry and Behavioral Health De-escalation training must be successfully completed within four months of hire and then maintained going forward. Successfully complete orientation and competency requirements.About CarilionThis is Carilion Clinic ...An organization where innovation happens, collaboration is expected and ideas are valued. A not-for-profit, mission-driven health system built on progress and partnerships. A courageous team that is always learning, never discouraged and forever curious.Headquartered in Roanoke, Va., you will find a robust system of award winning hospitals, Level 1 and 3 trauma centers, Level 3 NICU, Institute of Orthopedics and Neurosciences, multi-specialty physician practices, and The Virginia Tech Carilion School of Medicine and Research Institute.Carilion is where you can make your own path, make new discoveries and, most importantly, make a difference. Here, in a place where the air is clean, people are kind and life is good. Make your tomorrow with us. Requisition Number: 146269 Employment Status: Full time Location: Carilion Clinic Cardiology Shift: Day Shift Details: 8a-5pRecruiter: HAYLEY F OHL Recruiter Email: [email protected] more information, contact the HR Service Center at 1-800-599-2537.Equal Opportunity EmployerMinorities/Females/Protected Veterans/Individuals with Disabilities/Sexual Orientation/Gender IdentityCarilion Clinic is a drug-free workplace. PI240039206

Threat Tec is seeking a dynamic IT Manager with a strong emphasis on cyber security to join our team at the headquarters in Hampton, VA. As the IT Manager, you will oversee the entire spectrum of information technology operations, with a particular focus on enhancing cyber defense capabilities to protect our organization and our clients from evolving threats.ResponsibilitiesServe as the Information Systems Security Manager (ISSM), overseeing the development, implementation, and management of security policies and procedures to ensure the protection of IT infrastructure and data assets against unauthorized access, modification, or destruction.Manage information technology and computer systems in alignment with organizational goals and objectives.Plan, organize, control, and evaluate IT and electronic data operations to ensure efficiency and effectiveness.Lead and manage the IT staff, including recruitment, training, and coaching, to build a high-performing team.Design, develop, implement, and coordinate policies and procedures to ensure compliance and security standards.Ensure the security of data, network access, and backup systems through robust security measures and protocols.Connect user needs with system functionality to develop organizational policies that enhance user experience and security.Audit IT processes regularly and develop improvement plans to address any deficiencies or vulnerabilities.Preserve assets, information security, and control structures through rigorous monitoring and risk management practices.Develop and manage the annual budget for the IT department, ensuring cost-effectiveness and resource optimization.Identify problematic areas within the IT infrastructure and implement solutions to enhance operational efficiency and effectiveness.Classified Information Systems Setup: Overseeing the setup and configuration of classified information systems, ensuring compliance with government regulations and security standards such as NIST SP 800-171 and RMF.Security Policy Development: Developing security policies and procedures specific to classified information systems, outlining access controls, data handling procedures, and incident response protocols.Risk Management for Classified Systems: Identifying, assessing, and mitigating security risks specific to classified systems, including conducting risk assessments, and implementing appropriate controls to protect sensitive information.eMASS Experience: Demonstrating proficiency with tools like the Enterprise Mission Assurance Support Service (eMASS) for managing the Authorization and Accreditation (A&A) process for classified systems, including documentation and reporting requirements.RequirementsBachelor's degree in Computer Science, Information Technology, or a related field.Minimum of 5 years of experience in IT management, with a strong focus on cyber security.Possession of relevant certifications such as CompTIA Security+, Certified Data Professional (CDP), Certified Information Security Manager (CISM), and Cybersecurity Fundamentals (CSX).Proven track record in managing and supporting helpdesk teams, including monitoring performance and providing feedback reports.Excellent troubleshooting skills with the ability to resolve technical issues promptly and efficiently.Strong communication skills with the ability to liaise with stakeholders and provide timely support and assistance.Experience in managing escalations and ensuring tickets are resolved in a timely manner.Ability to make recommendations to improve operational efficiency based on data analysis and performance metrics.2+ yrs experience in a ISSM role as a qualification. Experience maintaining information system entries in EMASSSecret clearance is requiredPI240253856

Carilion ClinicHow You'll Help Transform Healthcare:You're an accomplished nurse and a talented leader. Step up and join the extraordinary nurses providing extraordinary care at Carilion Clinic, a Joint Commission-accredited network that includes seven hospitals, two of which are Magnet-designated; multi-specialty physician practices; and affiliations with prestigious academic medical institutions.The Operations Manager has rotating 24-hour accountability and responsibility for a direct care nursing unit/area providing a link between daily operations and achievement of organizational goals. The Operations Manager is responsible for creating safe, healthy environments that support the work of the health care team and contribute to patient and employee engagement. Provides day-to-day leadership for successful implementation and execution of goals, action plans, and objectives for the department. Responsibilities include daily throughput of unit, patient experience rounding, employee rounding for engagement, quality monitoring of unit, planning of budget and managing expenses.Communicates, organizes, prioritizes, leads, facilitates, coaches and problem solves with reporting staff to ensure that goals and objectives are met. (Quality, Patient Experience, Employee Engagement, Staff Retention and Throughput). Works with other department leaders to carry out new health care services and performance improvement initiatives. Positively and appropriately represents Carilion Clinic at public and professional meetings. May provide direct patient care or assist employees in overall care of patients. Responsible for overseeing the day to day operations of a department as they relate to goals and objectives. Organizes, manages and controls departmental functions and resources in a collaborative and participative manner for optimal performance of service. These include: throughput of unit, quality, patient experience, and employee engagement.Coordinates resources to provide adequate staffing for department. Demonstrates effective team building and leadership skills. Establishes day-to-day priorities and directs staff task assignments. Facilitates teams in problem solving processes.Responsible for day to day monitoring of department budget, monitoring of expenses, and engaging in cost containment ideas. Responsible for supporting facility and organization mission, goals, values, and scorecard objectives. Creates a safe, comfortable and therapeutic environment for patients and families in accordance with standards and which is respectful of patient's rights. Completes daily leadership rounding with a focus on quality and patient experience. Provides real time staff feedback and service recovery.Participates in the hiring and onboarding of new staff. Manages and maintains unit schedule with a focus on appropriate staffing mix to meet unit needs.Facilitates and coordinates daily Interdisciplinary Rounds to ensure efficient unit throughput.Collaborates with medical staff to ensure effective and quality patient care. Escalates concerns to Nursing Unit Director as appropriate.What We Require:Education: Graduate of school of professional nursing. BSN Required.Experience: At least 2 years in a clinical nursing role.Licensure, certification, and/or registration: Currently licensed as Registered Nurse in the Commonwealth of Virginia. AHA BLS-HCP required. May be required to obtain/maintain BLS, ACLS, PALS, NRP based on specific work unit. In Psychiatry and Behavioral Health, de-escalation training must be successfully completed within four months of hire and then maintained going forward. Licensure and/or certification in medical or management related discipline preferred.Other Minimum Qualifications: Demonstrates excellent problem-solving, interpersonal, communication, team leadership, priority setting and work competency skills. Promotes a respectful, inclusive culture of service excellence. In Psychiatry and Behavioral Health must possess ability to appropriately handle/restrain patients who may be disruptive and/or physically violent.About CarilionThis is Carilion Clinic ...An organization where innovation happens, collaboration is expected and ideas are valued. A not-for-profit, mission-driven health system built on progress and partnerships. A courageous team that is always learning, never discouraged and forever curious.Headquartered in Roanoke, Va., you will find a robust system of award winning hospitals, Level 1 and 3 trauma centers, Level 3 NICU, Institute of Orthopedics and Neurosciences, multi-specialty physician practices, and The Virginia Tech Carilion School of Medicine and Research Institute.Carilion is where you can make your own path, make new discoveries and, most importantly, make a difference. Here, in a place where the air is clean, people are kind and life is good. Make your tomorrow with us. Requisition Number: 146392 Employment Status: Full time Location: CRMH - Carilion Roanoke Memorial Hospital Shift: Day/Evening/Night Shift Details: M-F 8 hoursRecruiter: EMILY F ALLEN Recruiter Phone: Recruiter Email: [email protected] more information, contact the HR Service Center at 1-800-599-2537.Equal Opportunity EmployerMinorities/Females/Protected Veterans/Individuals with Disabilities/Sexual Orientation/Gender IdentityCarilion Clinic is a drug-free workplace. PI240287592

DESCRIPTIONAbout AWSAmazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.Amazon Web Services (AWS) is looking for a motivated, goal-driven individual to join our Data Center Engineering Operations Team! The Data Center Engineering Operations Technician (EOT) serves a key role as a cornerstone of facility operations, supporting Amazon within its owned and operated data centers. All data center equipment supporting customer services must maintain better than 99.999% uptime.Inclusive Team CultureHere at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop celebrating our uniqueness.Mentorship & Career GrowthWe have a career path for you no matter what stage you’re in when you start here. As we strive to become Earth’s Best Employer, we know we must continuously raise our performance bar. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional. Work/Life BalanceWe value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home. Finding purpose and fulfillment is essential across all aspects of our lives, which is why flexible work hours and arrangements are part of our culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud. Key job responsibilitiesThe EOT is responsible for ensuring that all electrical, mechanical, and fire/life safety equipment within the data center is operating at peak efficiency. This involves conducting both planned preventative maintenance of equipment, daily corrective work, and emergency response to emergent issues. The EOT serves as an operator as well as a first-line resource reporting to a site’s Data Center Facility Manager (FM), receiving daily instruction from the Chief Engineer (CE) and interacting with third party vendors. The EOT maintains training compliance as related to their role of operating, troubleshooting and repairing electrical and mechanical equipment. This equipment includes, but is not limited to: * Stand-by emergency generators* Low and medium voltage electrical systems* Uninterruptible Power Supplies (UPS)* Automatic Transfer Switches (ATS)* Chilled water systems* Water treatment systems* Building automation systems* Fire detection and air quality monitoring systems* Server racks Also expected from the EOT is the ability to execute small-to-medium impacting projects from conception to completion. These projects involve moderate amounts of independent work as well as collaboration with external support groups including engineering, automation, processing, and finance in controlled environments. The EOT will be tasked with creating and delivering on key milestones, obtaining and tracking quotes for all necessary costs, and documenting project results. The goals of such projects are to drive innovation and resiliency while reducing operational costs in the facilities. A day in the life - Working semi-autonomously in operation and maintenance of mechanical and electrical equipment in a data center - Execution of project scopes of basic complexity - Providing timely escalation for all facilities-related issues within the data center - First-line troubleshooting and reporting of facility and high-criticality events within a pre-determined service level agreement (SLA) - Providing assistance to junior and peer EOTs - Oversight of third-party vendors to ensure that all work performed is in accordance with established safety protocols, best practices, and local legislation - Utilization of administrative tools for change management, ticketing, and asset management. - Flexibility for changes to work schedule depending on specific site needs. Shifts can be up to 12-hours and may rotate on a predefined schedule. About the teamThe Data Center Engineering Operations Team is a group committed to maintaining the critical data center infrastructure that supports Amazon Web Services. Specifically, this team works to ensure that the facility's Mechanical, Electrical, and Plumbing systems operate at near 100% availability while maintaining first-class customer service to the supporting teams and key stakeholders of the data centers. We are open to hiring candidates to work out of one of the following locations:Manassas, VA, USABASIC QUALIFICATIONS- 1+ years of electrical or mechanical, or 1+ years of data center or mission critical facilities (example: hospital, military facility, public safety facility, etc.) experience- High school or equivalent diplomaPREFERRED QUALIFICATIONS- 2+ years of data center engineering experienceAmazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit https://www.amazon.jobs/en/disability/us.

Manager, Service DeskLocation: Virginia Beach, VA (on-site)Department: Information SystemsJob Type: Full-TimeShift: 8:15 AM - 5:00 PM Monday FridayClinical Classification:Non- clinicalLifeNet Health is searching for talented individuals who will embrace our mission of saving lives, restoring health, and giving hope. LifeNet Health, headquartered in Virginia Beach, Virginia, is the largest nonprofit organ procurement organization (OPO) and tissue processor in the United States, as well as a leading innovator in tissue engineering and regenerative medicine. Our goal is to improve the quality of human life through the provision of organs, tissues and cells for transplantation; to provide innovation in the fields of bio-implants, regenerative medicine and research; and, to serve the community with educational and support services that enhance the donation process. LifeNet Health has over 1200 employees and has a growing global presence.How you will contribute to LifeNet Healths success:The Manager, Service Desk leads and manages the IS Service Desk to support the desktop computing needs of the organization. The Manager is responsible for developing and managing a high performance Service Desk team to meet/exceed the customer requirements.What youll do:People Leadership: Provides oversight to assigned team by supervising, guiding, and directing employees to be effective team members. Ensures that everyone is equipped with the appropriate skills, tools, and talents necessary for executing their duties. Uses the established people processes (performance, development, succession, and career) to ensure that the team's level of performance and capabilities meet current and future standards. Establishes and utilizes new or existing programs and/or resources to manage employee engagement, motivation, recognition, and retention.Process Management: Provides oversight to all incoming operational issues and requests. Acts as an escalation point by managing and coordinating urgent and complicated support issues. Determines root cause of issues, proposes corrective and preventive actions and communicates appropriately to customers. Prioritizes work to maintain organizational service levels. Implements policies and procedures for the Service Desk Team and regularly reviews and adjusts with a focus on continuous improvement. Maintains adequate stock of inventory and ensures equipment configurations meet the performance requirements of the business needs. Manages Vendor relationships.Service Desk Performance Management: Creates, Implements and Measures KPls to the IS department and others in ad-hoc, weekly, monthly and as needed. Drives support ticket reviews and develops strategies for improvement. Develops and manages Service Level Agreements (SLAs) with customers. Solicits customer feedback via surveys with a goal to meet/exceed Service Levels.Technical Support: Develops technical solutions to complex issues, provides guidance to team and works collaboratively with other groups within IS to implement solutions. Ensures desktop operating system is current and secure by upgrading/patching as required. Provides on-call support during off-peak hours as needed.What youll bring (Minimum Requirements):Bachelor's Degree in Information Technology, Computer Science, or related fieldFive (5) years of service desk experience to include working with software such as Cherwell, ServiceNow, Remedy or related.Four (4) years supervisory/ management experience with direct reportsOne (1) year project management experienceOne (1) year of experience with tracking and analyzing key performance indicators (KPls) to measure and improve performancePreferred Experience/Skills/Certifications:Network+, A+, ITIL Foundation CertificationsSeven (7) years of service desk experienceSix (6) years of supervisory/ management experience with direct reportsTwo (2) years of project management experienceTwo (2) years of experience with tracking and analyzing key performance indicators (KPls) to measure and improve performanceThese would be nice too (Knowledge Skills and Abilities):People Development: Actively engages in talent management practices (selection, promotion, development, and engagement) to cultivate a workforce that is well aligned with current and emerging talent needs.Relationship Management: Builds and sustains partnerships across organizational boundaries and functions as well as outside the organization to achieve common goals and outcomes.Communication Skills: Written, verbal and presentation; ability to engage, inspire and influence people.Microsoft Office and related programs: Proficient in Microsoft Office, Windows desktop OS, computer imagingOrganizational Skills: Ability to plan, implement and monitor assignments effectively to meet the needs of the business.Time Management: Ability to use time in an effective and productive manner with ability to work under pressure with tight timelines, make critical decision and maintain a sense of focus and urgencyAnalytical Thinking: Demonstrates the ability to successfully gather and evaluate pertinent information to draw conclusions and identify potential trendsWhy work at LifeNet Health?We have a fierce drive for our mission of Saving Lives, Restoring Health, and Giving Hope. You will not find another company with a culture as strong as ours.403(b) and Profit Sharing PlanAffordable medical, dental, and vision coverageCorporate sponsored events for employeesWork-life balance with generous paid time off to include vacation time, sick time, and paid holidaysTuition reimbursementPersonal career, skill, and leadership development opportunitiesWellness Program (gym reimbursement, monthly wellness webinars, mental health toolkit, financial resources, and much more)Employee Assistance Program (EAP) for employees and members of their householdDedicated and passionate co-workersThe pay rate for the successful candidate will depend on geographic location and the candidates qualifications and prior relevant experience. The pay range for this position is $85,516 annually (entry- level qualifications) to 114,021 annually (experienced in this role). **Actual compensation may be higher based on the successful candidate's knowledge and relevant experience.This position is eligible for an annual bonus once eligibility criteria are met. All benefits are subject to eligibility requirements and LifeNet Health reserves the right to modify or change these benefits programs at any time, with or without notice, unless otherwise required by law. Further, nothing in this posting is intended to alter the at will relationship of a successful candidate and this posting does not constitute a specific promise.We are proud to be an EEO/AA employer EOE/M/F/Disability/Vet. We maintain a drug-free workplace and perform pre-employment substance abuse testing.PI240683402

Carilion ClinicHow You'll Help Transform Healthcare:Responsible for planning, organizing, advising, and managing, mobile communication projects. Must be proficient in administration of the Mobile Device Management (MDM) software. Works directly with department and organization leadership to determine mobile device and related software solutions, and formulate training and service plans. Provide leadership and support to mobile device team. Assist manager with tactical planning and participates in the budgeting process. Provides input toward employee evaluations and assist in the selection of job candidates.Performs specific job responsibilities: Administration with limited supervision of the Mobile Device Management (MDM) software, including app deployment and system configuration for the enterprise mobile applications. Serves as the SME (Subject Matter Expert) on mobile device management including reporting and leading policy administration.Maintain inventory and records for all iOS devices and applications and manage mobility user accounts, including creating, adding, deleting and changing as necessary. Monitors porting system queues and completes all porting requests.Develop policies and procedures with little supervision dealing with mobile assets including procurement, use, repair, replacement, and disposal.Research new mobile device technologies and submit recommendations for corporate standards. Work with vendors to establish purchasing and service agreements, devices on hand par levels, etc.Manage wireless accounts owned by Carilion. Research and support ways to enhance mobile communication throughout Carilion.Review and recommend solutions to department heads with mobile communication projects. Research mobile extensions of existing applications and consult on ways to improve productivity.Ensure that all approved projects are meeting time lines, critical paths, and priority levels. Report progress of projects to manager.Provide input toward team member evaluations. Participate in interviewing, selection, and recommendation of applicants.Author technical documentation for help desk and end user training.Monitor, distribute, and insure completion of all service request, problem escalations, and Project Request. Provide regular progress reports to manager. Collaborate with TSG members on problem escalations. Coordinate with TSG departmental leadership with joint projects. What We Require:Education: Associates degree in business or communications/electronic field or equivalent experience.Experience: Minimum of 10 years experience in communication, project management, and sales or customer service in a leadership role.Licensure, certification, and/or registration: Valid Virginia drivers license. Required Certifications: Apple Service Fundamentals (SVC-17A), ACiT 2017 iOS certification Exam (iOS -17A). In addition preferred one of the following: AppleCare Mac Technician (ACMT) 2017, CompTIA Network + certification, CompTIA A+.Other Minimum Qualifications: Excellent customer service skills required. Organizational skills, dependable, detailed oriented, and understanding of the English language. Stays current on all Policy and Procedure required reading. Complete and maintain documentation of a minimum of 24 hours of pertinent continuing education each year.About CarilionThis is Carilion Clinic ...An organization where innovation happens, collaboration is expected and ideas are valued. A not-for-profit, mission-driven health system built on progress and partnerships. A courageous team that is always learning, never discouraged and forever curious.Headquartered in Roanoke, Va., you will find a robust system of award winning hospitals, Level 1 and 3 trauma centers, Level 3 NICU, Institute of Orthopedics and Neurosciences, multi-specialty physician practices, and The Virginia Tech Carilion School of Medicine and Research Institute.Carilion is where you can make your own path, make new discoveries and, most importantly, make a difference. Here, in a place where the air is clean, people are kind and life is good. Make your tomorrow with us. Requisition Number: 146589 Employment Status: Full time Location: Technology Services Group Shift: Day Shift Details: M-F 8a-5pRecruiter: MARK A MISKOVIC Recruiter Phone: Recruiter Email: [email protected] more information, contact the HR Service Center at 1-800-599-2537.Equal Opportunity EmployerMinorities/Females/Protected Veterans/Individuals with Disabilities/Sexual Orientation/Gender IdentityCarilion Clinic is a drug-free workplace. PI240833853

Carilion ClinicHow You'll Help Transform Healthcare:Provides support for mobile devices including cell phones, personal digital assistants, and convergence devices. Works directly with the client to coordinate device selection, procure the device, and provide training on the use of the device. Job requires excellent customer service, communication, and accounting skills.Performs specific job responsibilities: Provides excellent client service as needed. Responsible for problem escalation as required. Notifies personnel of problem resolutions pertaining to mobile devices, related software, help desk calls, as well as responsibility for documenting problem resolutions.Maintain inventory and records with limited supervision for all iOS devices and applications and manage mobility user accounts, including creating, adding, deleting and changing as necessary. Monitors porting system queues and completes all porting requests.Participates with minimal supervision in projects and ensure that all approved projects are meeting time lines, critical paths, and priority levels. Report progress of projects to manager.Provides training assistance to client personnel and other Technology Services staff to better utilize and understand the operation of mobile devices.Manage and monitor wireless accounts owned by Carilion. Research and support ways to enhance mobile communication throughout Carilion.Assist in determining adequate par level of mobile devices available for rapid deployment.Documents and communicates service processes and procedures to user community as applicable. Researches new mobile device technologies with guidelines, submits recommendations for corporate standards.Author technical documentation for help desk and end user training.What We Require:Education: Associates degree in computer science, communications/electronic field, or equivalent experience.Experience: Minimum 5 years' experience in customer service or sales. Minimum 2 years' experience in computer electronics and/or data communications. Experience in mobile devices and supporting IT hardware and software required.Licensure, certification, and/or registration: Valid Virginia drivers license.Required Certifications: Apple Service Fundamentals (SVC-17A). In addition preferred one of the following: ACiT 2017 iOS certification Exam (iOS -17A). AppleCare Mac Technician (ACMT) 2017. CompTIA Network + certification. CompTIA A+Other Minimum Qualifications: Excellent customer service skills required. Organizational skills, dependable, detailed oriented, and understanding of the English language. Stays current on all Policy and Procedure required reading. Completes and maintains documentation of a minimum of 16 hours of pertinent continuing education each year.About CarilionThis is Carilion Clinic ...An organization where innovation happens, collaboration is expected and ideas are valued. A not-for-profit, mission-driven health system built on progress and partnerships. A courageous team that is always learning, never discouraged and forever curious.Headquartered in Roanoke, Va., you will find a robust system of award winning hospitals, Level 1 and 3 trauma centers, Level 3 NICU, Institute of Orthopedics and Neurosciences, multi-specialty physician practices, and The Virginia Tech Carilion School of Medicine and Research Institute.Carilion is where you can make your own path, make new discoveries and, most importantly, make a difference. Here, in a place where the air is clean, people are kind and life is good. Make your tomorrow with us. Requisition Number: 146570 Employment Status: Full time Location: Technology Services Group Shift: Day Shift Details: Monday-FridayRecruiter: MARK A MISKOVIC Recruiter Phone: Recruiter Email: [email protected] more information, contact the HR Service Center at 1-800-599-2537.Equal Opportunity EmployerMinorities/Females/Protected Veterans/Individuals with Disabilities/Sexual Orientation/Gender IdentityCarilion Clinic is a drug-free workplace. PI240833874

DESCRIPTIONAbout AWSAmazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.Amazon Web Services (AWS) is looking for a motivated, goal-driven individual to join our Data Center Engineering Operations Team! The Data Center Engineering Operations Technician (EOT) serves a key role as a cornerstone of facility operations, supporting Amazon within its owned and operated data centers. All data center equipment supporting customer services must maintain better than 99.999% uptime.The EOT is responsible for ensuring that all electrical, mechanical, and fire/life safety equipment within the data center is operating at peak efficiency. This involves conducting both planned preventative maintenance of equipment, daily corrective work, and emergency response to emergent issues. The EOT serves as an operator as well as a first-line resource reporting to a site’s Data Center Facility Manager (FM), receiving daily instruction from the Chief Engineer (CE) and interacting with third party vendors. The EOT maintains training compliance as related to their role of operating, troubleshooting and repairing electrical and mechanical equipment. This equipment includes, but is not limited to: * Stand-by emergency generators* Low and medium voltage electrical systems* Uninterruptible Power Supplies (UPS)* Automatic Transfer Switches (ATS)* Chilled water systems* Water treatment systems* Building automation systems* Fire detection and air quality monitoring systems* Server racks Also expected from the EOT is the ability to execute small-to-medium impacting projects from conception to completion. These projects involve moderate amounts of independent work as well as collaboration with external support groups including engineering, automation, processing, and finance in controlled environments. The EOT will be tasked with creating and delivering on key milestones, obtaining and tracking quotes for all necessary costs, and documenting project results. The goals of such projects are to drive innovation and resiliency while reducing operational costs in the facilities. Inclusive Team CultureHere at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop celebrating our uniqueness.Mentorship & Career GrowthWe have a career path for you no matter what stage you’re in when you start here. As we strive to become Earth’s Best Employer, we know we must continuously raise our performance bar. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional. Work/Life BalanceWe value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home. Finding purpose and fulfillment is essential across all aspects of our lives, which is why flexible work hours and arrangements are part of our culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud. Key job responsibilitiesThe EOT is responsible for ensuring that all electrical, mechanical, and fire/life safety equipment within the data center is operating at peak efficiency. This involves conducting both planned preventative maintenance of equipment, daily corrective work, and emergency response to emergent issues. The EOT serves as an operator as well as a first-line resource reporting to a site’s Data Center Facility Manager (FM), receiving daily instruction from the Chief Engineer (CE) and interacting with third party vendors. The EOT maintains training compliance as related to their role of operating, troubleshooting and repairing electrical and mechanical equipment. This equipment includes, but is not limited to: * Stand-by emergency generators* Low and medium voltage electrical systems* Uninterruptible Power Supplies (UPS)* Automatic Transfer Switches (ATS)* Chilled water systems* Water treatment systems* Building automation systems* Fire detection and air quality monitoring systems* Server racks Also expected from the EOT is the ability to execute small-to-medium impacting projects from conception to completion. These projects involve moderate amounts of independent work as well as collaboration with external support groups including engineering, automation, processing, and finance in controlled environments. The EOT will be tasked with creating and delivering on key milestones, obtaining and tracking quotes for all necessary costs, and documenting project results. The goals of such projects are to drive innovation and resiliency while reducing operational costs in the facilities. A day in the life - Working semi-autonomously in operation and maintenance of mechanical and electrical equipment in a data center - Execution of project scopes of basic complexity - Providing timely escalation for all facilities-related issues within the data center - First-line troubleshooting and reporting of facility and high-criticality events within a pre-determined service level agreement (SLA) - Providing assistance to junior and peer EOTs - Oversight of third-party vendors to ensure that all work performed is in accordance with established safety protocols, best practices, and local legislation - Utilization of administrative tools for change management, ticketing, and asset management. - Flexibility for changes to work schedule depending on specific site needs. Shifts can be up to 12-hours and may rotate on a predefined schedule. About the teamThe Data Center Engineering Operations Team is a group committed to maintaining the critical data center infrastructure that supports Amazon Web Services. Specifically, this team works to ensure that the facility's Mechanical, Electrical, and Plumbing systems operate at near 100% availability while maintaining first-class customer service to the supporting teams and key stakeholders of the data centers. We are open to hiring candidates to work out of one of the following locations:Manassas, VA, USABASIC QUALIFICATIONS- 1+ years of electrical or mechanical, or 1+ years of data center or mission critical facilities (example: hospital, military facility, public safety facility, etc.) experience- High school or equivalent diplomaPREFERRED QUALIFICATIONS- 2+ years of data center engineering experienceAmazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit https://www.amazon.jobs/en/disability/us.

Threat Tec, LLC, a Veteran-Owned Business, is the leader of Operational Environment (OE) replication and Threat Emulation/Wargaming solutions. Threat Tec brings innovative thinking and extensive experience to complex challenges for public and private sector customers. We work alongside our nation's defenders, developing solutions that drive success and protect our future. Join a team that is embodied by an unwavering commitment to professionalism, honesty, and innovation.Threat Tec is seeking a dynamic IT Manager with a broad range of IT expertise to join our team. As the IT Manager, you will oversee the entire spectrum of information technology operations, focusing on ensuring optimal functionality and security while enhancing our organization's technological capabilities to support our mission and meet the needs of our clients.ResponsibilitiesIT Operations: Oversee IT operations, including the development, implementation, and management of policies and procedures to ensure efficient, secure IT infrastructure and data management.Microsoft 365 Administration: Develop and maintain Microsoft 365 configurations and controls. Implement automation for user management and basic administrative tasks to optimize efficiency.Cybersecurity Management: Develop and implement robust cybersecurity policies, protocols, and controls to protect IT infrastructure and data assets against unauthorized access, modification, or destruction. Ensure compliance with relevant standards such as NIST 800-171 and CMMC.Data Enablement: Serve as the overall data manager, ensuring efficient data flow and accurate management across the organization.Knowledge Management: Collaborate with departments to develop and implement knowledge management procedures that align with organizational goals.Solution Coordination: Act as the hand-off point for solutions between the development team and operations, managing and maintaining solutions effectively.Automation Evangelist: Develop and implement process automation within Microsoft 365 to streamline workflows and improve productivity across the organization.Policy Development: Design, develop, implement, and coordinate policies and procedures to ensure compliance with security standards.Stakeholder Collaboration: Connect user needs with system functionality, develop organizational policies that enhance the user experience, and provide timely support.Auditing and Improvement: Regularly audit IT processes, develop improvement plans for vulnerabilities, and recommend strategies for operational efficiency.RequirementsBachelor's degree in Computer Science, Information Technology, or a related field.Minimum of 5 years of experience in IT management, with a strong focus on optimizing IT infrastructure.Proven experience in developing and maintaining Microsoft 365 configurations and controls, with involvement in a SharePoint migration project.Relevant certifications such as CompTIA Security+, Certified Data Professional (CDP), Certified Information Security Manager (CISM), and Cybersecurity Fundamentals (CSX).Strong skills in developing and maintaining knowledge management procedures, coordinating solutions, and implementing process automation.Proven track record in managing and supporting helpdesk teams, monitoring performance, and providing feedback reports.Excellent troubleshooting skills with the ability to resolve technical issues promptly and efficiently.Strong communication skills to liaise effectively with stakeholders and manage escalations.Ability to recommend improvements for operational efficiency based on data analysis and performance metrics.Secret Security ClearanceNothing in this job description restricts management's right to assign or reassign duties and responsibilities to this job at any time. This description reflects management's assignment of essential functions; it does not proscribe or restrict the tasks that may be assigned. This job description is subject to change at any time.Threat Tec, LLC is an Equal Employment Opportunity/Affirmative Action Employers (EEO/AA). All employment and hiring decisions are based on qualifications, merit, and business needs without regard to race, religion, color, sexual orientation, nationality, gender, ethnic origin, disability, age, sex, gender identity, veteran status, marital status, or any other characteristic protected by applicable law.If you are a qualified individual with a disability and/or a disabled veteran, you may request a reasonable accommodation if you are unable or limited in your ability to access job openings or apply for a job on this site as a result of your disability. You can request assistance by contacting [email protected] or calling 757-240-4305.#TTPI241000864

Comcast brings together the best in media and technology. We drive innovation to create the world's best entertainment and online experiences. As a Fortune 50 leader, we set the pace in a variety of innovative and fascinating businesses and create career opportunities across a wide range of locations and disciplines. We are at the forefront of change and move at an amazing pace, thanks to our remarkable people, who bring cutting-edge products and services to life for millions of customers every day. If you share in our passion for teamwork, our vision to revolutionize industries and our goal to lead the future in media and technology, we want you to fast-forward your career at Comcast.Job SummaryResponsible for the daily operations of a location and delivering a best in class experience for the store team and for customers. Provide leadership, guidance, coaching and motivation to the retail sales team in order to deliver a superior customer experience and achieve desired sales results. Promote and maintain a performance-based culture, where employees are inspired to do their best and act as a mentor to foster employee professional development. Collaborate with other store leaders and staff within and outside the functional team to create synergies and to ensure processes are efficient and operational goals are met. Maintain a store environment that aligns with established planograms and ensure that current branding collateral is visible and functional. Ensure that all inventory requirements are carried out effectively, including stocking, returning and organizing and securing. Demonstrate advanced knowledge of company products and services, as well as best practices as they relate to sales processes, store schedules and customer engagement.Job DescriptionCore ResponsibilitiesAchieves all sales and service metrics through daily supervision, coaching and consistent performance-management (e.g., discipline) of retail sales team.Proactively coaches and develops store team to perform their responsibilities at a high level.Provides on-boarding support, observes and provides feedback to new hires to ensure they are on-track with their training curriculum and able to provide an exceptional customer experience.Ensures store environment consistently follows published planograms and branding standards and that all customer demos are fully functional at all times.In cooperation with store manager, oversees all daily sales floor responsibilities, including proper and efficient staffing and scheduling, dress code compliance, sales huddles and resolution of customer escalations.Passionately drives store operations consistency with detailed orientation to back of house standards and showroom floor processes and procedures. Evaluates current processes, procedures and overall efforts for improvement and innovation.Drives operational excellence with particular focus on inventory management. Leads store inventory cycle counts ensuring the timeliness and compliance with store, channel and company requirements.Reviews store reports looking for improvement opportunities in the areas of sales, inventory, cash handling, productivity and net promoter system (NPS).Coaches team members on how to position all products with customers.Ensures that customers and prospective customers are treated with the highest levels of courtesy and professionalism.Remains current on new and current products and services, industry and competitive trends and reinforces findings with the team.Administers cash handling policies and procedures.Leverages available tools to monitor customer feedback, coach and take action to improve the store experience.Is well-versed in sales compensation plans and addresses team member questions.Builds collaborative relationships with market and region stakeholders including the operations manager.Must be able to carry and lift up to 25 pound boxes, stand and move about the store constantly.Regular, consistent and punctual attendance. Must be able to work nights and weekends, variable schedule(s) and overtime as necessary.Other duties and responsibilities as assigned.Employees at all levels are expected to:Understand our Operating Principles; make them the guidelines for how you do your job.Own the customer experience - think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services.Know your stuff - be enthusiastic learners, users and advocates of our game-changing technology, products and services, especially our digital tools and experiences.Win as a team - make big things happen by working together and being open to new ideas.Be an active part of the Net Promoter System - a way of working that brings more employee and customer feedback into the company - by joining huddles, making call backs and helping us elevate opportunities to do better for our customers.Drive results and growth.Respect and promote inclusion & diversity.Do what's right for each other, our customers, investors and our communities.Disclaimer:This information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications.Comcast is proud to be an equal opportunity workplace. We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, genetic information, or any other basis protected by applicable law.EducationBachelor's DegreeWhile possessing the stated degree is preferred, Comcast also may consider applicants who hold some combination of coursework and experience, or who have extensive related professional experience.Relevant Work Experience5-7 YearsBase pay is one part of the Total Rewards that Comcast provides to compensate and recognize employees for their work. Most sales positions are eligible for a Commission under the terms of an applicable plan, while most non-sales positions are eligible for a Bonus. Additionally, Comcast provides best-in-class Benefits. We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most. That's why we provide an array of options, expert guidance and always-on tools, that are personalized to meet the needs of your reality - to help support you physically, financially and emotionally through the big milestones and in your everyday life. Please visit the compensation and benefits summary on our careers site for more details.PDN-9c0fd49b-150e-46b9-880c-d4a003b7b1b4