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Customer Engineer Salary in State of New York, USA

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Engineer (Relay Protection)
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HVAC Cooling Customer Engineer-New York
Vertiv Corporation, Albany
POSITION SUMMARY A Cooling CE is responsible for installation, commissioning, scheduled and emergency service on Liebert Air products. The Cooling CE is required to establish, promote and maintain excellent rapport with all customers, co-workers, sales representatives and others as appropriate. The Cooling CE is also required to maintain continuous communication with Area/District Offices, and direct manager.RESPONSIBILITIES ROLE Rely on direction to accomplish goals Perform a number of work-related tasks Capable of working under direct supervision or independently based upon training Maintain certifications per Job requirements TECHNICAL Render on site and phone assistance to customers. Communicate with National Technical Support on equipment issues Perform work related tasks according to company guidelines for scheduled maintenance Implement Field Change Notices according to published guidelines Keep current on Safety Bulletins, Safety Field Change Notices, Field Change Notices, and Service Tips SAFETY Operate in a safe manner in accordance with published safety guidelines Must wear appropriate PPE as per company guidelines and accordance with job duties Adhere to work hours policy guidelines - "14 hours rule" Report all work related accidents or injuries within 24 hours to the appropriate personnel. ADMINISTRATION Provide accurate and timely reporting according to company guidelines Timecards, expense reports, mileage reports, ticket closure, forms et al. Maintain individual inventory in accordance with company policy Maintain company property according to company policies Vehicle, credit cards, PPE, test equipment, laptop, pager, et al. CUSTOMER SATISFACTION Provide proper and adequate communication to internal and external customers Provide estimated time of arrival to the customer for where applicable Complete scheduled maintenance documentation properly and provide to the customer and local office upon completion of each designated assignment Strive to provide all customers a "first time fix" for their equipment Maintain customer satisfaction rates according to company guidelines Attend Customer Meetings as required PERFORMANCE Maximize productivity by combining service opportunities Complete all work in an efficient and timely manner Capable of making technical and commercial decisions under pressure Properly evaluate site and equipment for appropriate billing status Maintain productive utilization rate according to company guidelines Perform inventory cycle counts according to company guidelines Adhere to company dress code and safety regulations Meet or exceed on-site response time requirements for each customer Understand and comply with company startup/escalation processes and procedures Maintain proper and adequate level of internal communications Managers, co-workers, Support Services, electronic communications, et al. Perform several work-related tasks Capable of working under direct supervision or independently based upon training Maintain certifications per Job requirements QUALIFICATIONS Interpersonal Skills Professional Reliable Team Player Familiarity with electrical / electronic test equipment and fundamentals Must be able to read and interpret electrical line diagrams and blueprints Working knowledge of OHM's law and HVAC theory Technical skills Ability to make basic site evaluation skills to include: environmental temperature, and general operating conditions Elementary fix/repair techniques based on directed supervision Capable of completing tasks and return unit to full operating conditions based upon directed supervision Ability to summarize and report all work related tasks performed Strong skill sets: Communication skills Customer service skills Troubleshooting skills Safety procedures Organizational and planning skills Computer skills Mechanical aptitude EDUCATION AND CERTIFICATIONS Required experience (one or more of the following): High School Diploma or G.E.D. equivalent HVAC - Certificate Program degree or equivalent experience in the field. Six years military experience in a related field Equivalent industry experience with EPA refrigerant license Basic electrical knowledge PHYSICAL & ENVIRONMENTAL DEMANDS Extreme heat (above 100*) Noise Level (Medium / High need to shout to be heard) Working around moving machinery (fork-lifts, tractors) Protective Equipment Required (earplugs, gloves, eyewear, respirator, mask, etc.) Work outdoors (no effective protection from weather) Extreme cold (below 32*) While performing duties of the above jobs, the associate is regularly required to stand, walk, use hands and fingers, handle or feel objects, tools or other components; reach with hands and arms; stoop, kneel, crouch, or crawl; talk, hear and smell. The associate frequently is required to sit and climb or balance. Specific vision abilities required by this job include close vision, distant vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. Frequent driving (car, van, truck). Must be able to consistently lift up to 50 pounds and occasionally up to 75 pounds Notes: Vertiv will make reasonable accommodations whenever necessary for all qualified employees or candidates with disabilities (as defined by applicable law), provided that (1) the individual is otherwise qualified to safely perform the essential functions of the job and (2) such accommodations due not impose an undue hardship.WORKING CONDITIONS: Travel is required Flexible schedules (weekends, evenings, and holidays) May have on-call responsibility Valid driver's license Must be at least 18 years old The successful candidate will embrace Vertiv's Core Principals & Behaviors to help execute our Strategic Priorities. OUR CORE PRINCIPALS: Safety. Integrity. Respect. Teamwork. Diversity & Inclusion. 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We promote equal opportunities for all with respect to hiring, terms of employment, mobility, training, compensation, and occupational health, without discrimination as to age, race, color, religion, creed, sex, pregnancy status (including childbirth, breastfeeding, or related medical conditions), marital status, sexual orientation, gender identity / expression (including transgender status or sexual stereotypes), genetic information, citizenship status, national origin, protected veteran status, political affiliation, or disability. If you have a disability and are having difficulty accessing or using this website to apply for a position, you can request help by sending an email to [email protected]. If you are interested in applying or learning more about this role, please visit the company's career page located on Vertiv.com/Careers Work Authorization No calls or agencies please. Vertiv will only employ those who are legally authorized to work in the United States. This is not a position for which sponsorship will be provided. Individuals with temporary visas such as E, F-1, H-1, H-2, L, B, J, or TN or who need sponsorship for work authorization now or in the future, are not eligible for hire.
Customer Service Engineer
QED Technologies International LLC, Rochester
The Customer Service Engineer is part of our global customer service field team. Our world class field service team provides outstanding service and support to our customers world-wide. We earn our reputation by going above and beyond for them every day. Our service and support team is seeking an experienced Customer Service Engineer to become part of the QED family in Rochester, NY. This candidate will travel domestically and internationally when restrictions allow. A valid, current driver’s license and passport are required for this role. We invite you to review this posting and consider this opportunity as an excellent step in your career. About QED TechnologiesQED Technologies serves the precision optics industry. QED’s customers span the globe and include the world’s leading precision optics manufacturers. Based in Rochester, NY, QED is able to capitalize on the area's academic and industrial resources in the field of precision optics manufacturing and engineering to provide innovative products that set new standards in manufacturing precision optics. Please visit our web site https://qedmrf.com for more information on QED Technologies.The US Customer Service Engineer is part of our global customer service field team. Our world class field service team provides outstanding service and support to our customers world-wide. We earn our reputation by going above and beyond for them every day. Our service and support team is seeking an experienced Customer Service Engineer to become part of the QED family in Rochester, NY. This candidate will travel domestically and internationally when restrictions allow. A valid, current driver’s license and passport are required for this role. We invite you to review this posting and consider this opportunity as an excellent step in your career. Summary Plans and performs activities concerned with installing, training, operating, and maintaining equipment. Acts as an interface with QED customers to include providing remote support, on-site support, and provides training to our customers. Main Duties and Responsibilities include the following. Other duties may be assigned. Installs new equipment at customer's facility to ensure full functionality according to defined specifications.Installs software and hardware upgrades at customer’s facility.Provides post-service/install trip reports to QED.Provides remote and on-site technical assistance to help troubleshoot, diagnose, and repair equipment, including international and after hours support on occasion. Provides and part numbers are details to Operations to have work quotes issued.Provides internal and external reports/documents installations and service visits.Conducts training on the safe operation of the equipment and demonstrates skills to customers.Root cause analysis to determine source of problem, and recommends repair, replacement, or other corrective action.Provides a communication link between the customer and the company to help ensure that effective service is provided to the customer. Effectively communicates with customers regarding machine performance and problem resolution. Perform process qualification routines including standard performance tests and preventative maintenance visits. Education and/or Experience Bachelor’s degree (B.S.) in Electrical Engineering, Engineering Technology, or a related field. Or three to five years of related experience and/or training in CNC machine maintenance and electrical. Computer SkillsTo perform this job successfully, an individual should have knowledge of some of the following: Machine control software; CNC control software; MS Office (Excel, PowerPoint, Word). Other Skills and Abilities Excellent written & oral communication skills are required.High level of professionalism.Ability to work independently.Experience in the Optics field a plus (not required). Travel – Approximately 50% travel is currently required to perform the essential function of this position.Most of travel will be domestic through the United States to customers to install, troubleshoot and repair equipment at the customer locations. Some international travel to assist the International Customer Service Engineers may be required.When not traveling the Customer Service Engineer will work out of the Rochester, NY office.The target salary for this position is $62,000-$98,000 per year. PI240573180
Customer Marketing Manager
24 Seven Talent, New York
Client Overview: Our client in the CPG space is looking for a part time Customer Marketing Manager to join their team! Role Overview: The Customer Marketing Manager is the key manager bridging Consumer Marketing and Field Sales. The Customer Marketing Manager will be responsible for initiating, coordinating, and executing key programs and projects which are consistent with, and ensure the profitable achievement of, the key Brand objectives among our customers. Customer Marketing Manager Responsibilities: Lead Consumer Marketing and Sales in the development and execution of customer - specific programs which are consistent with the achievement of Brand objectives and result in significant sales and profit growth opportunities. This includes Shopper Marketing / affinity initiatives, Merchandising programs, and Special packs creation.Ongoing assessment of the effectiveness and efficiency of customer promotional programs with recommendation to improve R.O.I.Ensure the successful introduction of new products from a Sales execution standpoint including Establishment of packaging, merchandising, pricing, and launch timing parameters consistent with channel / customer requirements, development of a compelling, fact-based selling story and associated collateral selling materials to generate strong customer "calls-to-action," development of demand forecast in concert with Demand Management, Marketing, and Sales, Tracking results. Development/execution of annual retail merchandising program by channel including: SKU line - up and distribution prioritization, promotional guidelines and timing -- along with Merchandising, Assortment, Pricing, and Shelving objectives (M.A.P.S.)Collaboration with the Senior Associate Category Manager in the examination of key shipment, syndicated, and customer - specific data to identify opportunities for driving sales and profitability.Facilitate internal approval of incremental funding proposals and vet opportunities for new distribution and program support.Own cross - functional projects with Packaging, Engineer, Finance, and Creative from concept development to commercialization for customer - specific initiatives Customer Marketing Manager Qualifications: Sales - related experience with customer / buyer interaction and strong Marketing collaborationBroad channel exposure - with a focus on Grocery, Drug, and ValueExceptional project management skillsExceptional analytical skillsExceptional computer skills - particularly in Excel and PowerPointStrong interpersonal and presentation (oral and written) skillsBachelor's degree or equivalent in Business, Marketing, or related field
Engineer, Research & Development
ConEdison, New York, United States
Engineer, Research & Development Job Info 112518 Posting Expiration Date:Jun 12, 2024 Schedule Type:Full-Time Minimum Salary:$100000 Maximum Salary:$130000 Organization:Research & Development Department:Research & Development Dpt Section:R&D Research and Development Location:NY-New York-4 Irving Pl Headquarters Similar Jobs Proj Portfolio Analyst, Projects & Analytics, Supply Chain (https://careers.coned.com/jobs/14403931-projects-portfolio-analyst) Supervisor (Operations), Substation Operations, Southern Operations Operating Supervisor (Apparatus), SI Apparatus (https://careers.coned.com/jobs/14399943-operating-supervisor) Associate Gas System Operator, Gas Engineering - Gas Control Section Manager, E-Mobility Medium- & Heavy-Duty Infrastructure Program Operations (https://careers.coned.com/jobs/14399139-section-manager) Job Description Mission Statement + Consolidated Edison Company of New York, Inc. (Con Edison), Orange & Rockland Utilities (O&R), and Consolidated Edison Transmission (CET) employees are required to follow health, safety, and environmental policies, EEO, Standards of Business Conduct, and all other applicable company policy and procedures. We all share a responsibility to advance the company’s mission by excelling at our three corporate priorities – safety of our people and the public, operational excellence in all that we do, and ensuring the best possible customer experience. Core Responsibilities + Ensures implementation of Company safety, health and environmental programs for employees whose work is directed. Ensures that safe work practices are followed and the environment is fully protected in accordance with Company policy and governmental regulations. + Commitment to the Way We Work Principles, and adheres to the Company's Standards of Business Conduct and other Company procedures including Environmental, Health and Safety ("EH&S"), Equal Employment Opportunity ("EEO"), discipline and security. + Manage R&D projects in assigned areas and monitor R&D projects that are managed by other Company organizations. This responsibility will include the evaluation of R&D needs and making recommendations about potential solutions and projects. The engineer will be expected to provide technical expertise and guidance for the projects; develop project rationales, cost benefit analyses, budget estimates, scopes-of-work, requests for proposals, contractor selection and bid evaluations; evaluate results and recommend implementation plans. + Analyzes and controls project expenditures. + Provide technical support and guidance to operating departments during project reviews to keep projects on track and within budget. + Evaluates project results, recommends follow-on work and coordinates with users to implement results. + Maintains state of the art technical expertise and cognizance in discipline area through contacts and interaction with leading experts in the technical community; as directed, conducts studies on advanced technologies of interest to the Company's management. + Represents the Company and articulates its need on committees and task forces established to coordinate industry research efforts. + Demonstrates cooperative arrangements with other R&D organizations, whereby R&D projects of common interest may be jointly funded. + May perform other related assignments as well. Required Education/Experience + Bachelor's Degree in Engineering Preferred Education/Experience + Bachelor's Degree Electrical Engineering Relevant Work Experience + Must have five years applicable work experience in engineering support within the utility industry Required + Must have strong written and verbal communication and presentation skills Required + Must be proficient in Microsoft Office including Access Required Skills & Ability + Demonstrated analytical skills + Strong written and verbal communication skills + Effective interpersonal skills + Develops and delivers effective presentations + Must be proficient in Microsoft Office including Word, Excel, Outlook and PowerPoint, etc. Licenses & Certifications + Driver's License Required Other Physical Demands + Must be able to respond to Company emergencies by performing a System Emergency Assignment to restore service to our customers. + Must be willing to travel to all Con Edison sites requiring support including buildings, plants and substations. + Travel to off-site vendor locations, industry committee meeting venues etc. may also be required from time to time. Technical Difficulty Statement + For technical issues, please contact us at [email protected] Equal Opportunity Employer + Consolidated Edison Company of New York, Inc. (Con Edison), Orange & Rockland Utilities (O&R), and Consolidated Edison Transmission (CET) are equal opportunity employers. All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of the individual’s actual or perceived disability, protected veteran status, race, color, creed, religion, sex, age, national origin, gender, gender identity, gender expression, genetic information, marital status, sexual orientation, citizenship, domestic violence victim status, or any other actual or perceived status protected by law.
Engineer (Future Opportunities)
CONMED Corporation, Utica
CONMED Engineering Network*Open to prospective Engineer candidates anywhere in the United States markets.*CONMED is rapidly growing and we anticipate many new engineering opportunities across all four of our divisions. At CONMED, we believe in the power of engaged talent. Apply below to proactively be engaged for those future opportunities, and to stay up to date on all things CONMED!CONMED is a global medical technology company that specializes in the development and sale of surgical and patient monitoring products and services that allow our physician customers to deliver high-quality care and as a result, enhanced clinical outcomes for their patients. We have four divisions which you can learn more about below:Advanced SurgicalCONMED's Advanced Surgical product line consists of capital and disposable devices for minimally invasive procedures. Our products are used by surgeons and physicians for robotic and laparoscopic procedures within several different specialties including general surgery, urology, gynecology, and colorectal. Our portfolio includes AirSeal, which is the world's first "3 in 1" insufflation management system that provides stable pneumoperitoneum, constant smoke evacuation, and valve-free access during surgery.OrthopedicsCONMED's Orthopedic Portfolio consists of a wide array of products that range from sports medicine implants, fluid management, resection, ablation, surgical imaging, powered instruments, and biologics. At CONMED Orthopedics, innovation is a priority - the team is constantly designing and developing new products such as the world's first autoclavable HD camera head and the world's first self-punching all-suture anchor with tape.In2Bones, A CONMED CompanyAs a CONMED Company, In2Bones provides orthopedic and podiatric surgeons with state-of-the-art implants and instrumentation for the upper and lower extremities. Their original product designs - including fully pre-sterilized devices and single-use instrument sets - directly answer the needs of today's healthcare practitioners and organizations for improved efficiencies, surgical outcomes, and overall patient care. For surgeons, In2Bones' innovative implant and instrumentation designs solve many of the problems and challenges posed by legacy device lines.AETCONMED Endoscopic Technologies is a growing division of CONMED specializing in products that assist in Gastroenterology and Pulmonology procedures. CET is committed to being consultants for our customers and helping physicians achieve superior outcomes for their patients with our differentiated products. Our product offering includes both capital and disposable solutions that our team thrives on providing. Being part of CET means being part of a united team recognized for outstanding customer service and bringing value to all clinicians.CONMED Mission:Our Mission is to enable healthcare providers around the world to deliver exceptional outcomes for patients, through accessible CONMED solutions. At CONMED our passion and responsibility is for the success of our customers and the patients for whom they care. We empower our customers to succeed through our commitment to integrity, quality, responsiveness, and a relentless focus to deliver accessible CONMED solutions. Our talented employees and culture are the foundation of our success.Eligibility Requirements:Currently pursuing or graduated with a Bachelor's degree in Engineering (any discipline such as software, biomedical, mechanical, manufacturing, electrical, quality, R&D, etc)Passionate about Engineering and the medical device industry0-20% travelThese future opportunities are not eligible for employer-based sponsorshipBenefits:CONMED offers a wide array of benefits to fit your unique needs. Visit our Benefits Page for more information.Competitive compensationExcellent healthcare including medical, dental, vision and prescription coverageShort & long term disability plus life insurance -- cost paid fully by CONMEDRetirement Savings Plan (401K) -- CONMED matches your contributions dollar for dollar, with the potential for up to 7% per pay periodEmployee Stock Purchase Plan -- allows stock purchases at discounted priceTuition assistance for undergraduate and graduate level coursesCONMED is an Equal Opportunity Employer & an Affirmative Action Employer. CONMED is a strong advocate of workforce diversity. All qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex, sexual orientation, gender identity, national origin, disability, citizenship status, or veteran status.If you feel you need a reasonable accommodation pursuant to the ADA, you are encouraged to contact us at 800-325-5900 option #3.