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Desktop Engineer Salary in Tennessee, USA

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Creates, and processes ongoing engagements in PSA software including contracts, change requests and other modifications. Assists with tracking and maintenance of subcontractor SOWs in the PSA tool Leads small, minimally complex projects that do not require a Project Manager, ensuring contracted delivered services are provided with quality, on time, and within budget. Initiates projects and kick-off, including:Schedules new project initiation meeting with Account Executives and Solutions Architects for knowledge transfer of the scope of work from Sales to the assigned Service Delivery Engineer(s)Coordinates and leads project initiation meeting with Customer and Logicalis Project Engineer(s) to review scope and set initial project schedule. Ensures assigned resources are scheduled and prepared for assigned workMonitors project activity and captures required data accordinglyPerforms ongoing updates and completion to project specific documents per efined standards; such as resource schedules, project labor time entry, Project Change Requests and Project Closure and Acceptance Documents Maintains continuous focus on customer service and quality assurance. Escalates issues for resolution as warranted, engaging PMO Manager for assistance with difficult issues. Responsible for coordination of the project through closure. 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Stride, Inc., Nashville
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Whether teachers, engineers, curriculum writers, or financial managers - whatever your expertise or role, we all work to empower futures through learning. And changing the trajectory of learning itself is one of our greatest missions. Join us in developing more effective ways to learn and helping learners build the skills and confidence they need to make their way forward in life.ESSENTIAL FUNCTIONS: Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties.Respond to technical issues related to K12 proprietary systems, hardware, and software and networking both in written word and orally via telephone. Assist customers by diagnosing problems and providing resolutions for technical and service issues using troubleshooting techniques and tools to identify products/systems/hardware that are defective and follow guidelines in issuing service or replacements. Advise / educate customers within procedural guidelines to ensure a complete solution to their technical or service questions. Answer questions about installation, operation, configuration and usage of assigned equipment, documents and assigns customer problems for resolution using support ticketing and CRM software. Remain knowledgeable of K12's proprietary systems, various hardware product lines, current industry products and technologies. Escalate more complex issues with proprietary systems to next tiered support team with urgency and/or escalate more complex hardware equipment issues to manufacturer. REQUIRED QUALIFICATIONS:High School Diploma OR Currently pursuing a BS/BA or MS/MA degree) OR Equivalent combination of education and experience System Requirements:Our work from home members are required to have and maintain High-speed internet connection. At the minimum 50Mbps download speed and 10Mbps upload speed, if not competing with other household users. For the sake of call quality, satellite, DSL, data plans, wireless or dial-up services are not compatible.Some Internet service providers enable what is called SIP ALG (Session Initiation Protocol Application Layer Gateway). This interferes with our systems and must be disabled by the provider.Ethernet connection is preferred.DESIRED QUALIFICATIONS:Prior experience with K12/Stride Previous customer service work Previous experience in call-center environment Physical requirements: sedentary work, fluent typing, listening, speaking, extensive reading, repetitive motions, and extended computer usage. Thorough knowledge of home-based connectivity support Ability to work in high call volume environment Strong telephone and email etiquette Strong verbal and written communication skills Own or have daily access to a smart device where Apps can be downloaded/accessed (i.e., phone, tablet) Ability to maintain a professional home office without distraction during our hours of operation Attend virtual training via web cam Expertise in PC and Internet applications and use Ability to communicate with customers effectively through various communication channels, such as: phone, voicemail, email, chat, etc. Proficiency in Microsoft Office (Outlook, Word, Excel, PowerPoint, etc.) Proficiency in web-based applications (Salesforce experience a plus) Consultative approach to customer service Strong problem solving and analytical skills with a solutions-oriented approach Ability to work both independently and within a team-oriented environment Resilient and contributes to fostering positive team morale Ability to prioritize effectively and manage competing priorities to deliver and drive results Ability to own and execute projects Ability to respond appropriately to feedback and guidance Detail-oriented Expertise in Microsoft Windows 7, 8, 10 and XP Operating Systems High level of quality and accountability for work product Ability to travel 10% of the time (minimal if any e.g. team building activity) Ability to clear required background check Compensation & Benefits: Stride, Inc. considers a person's education, experience, and qualifications, as well as the position's work location, expected quality and quantity of work, required travel (if any), external market and internal value when determining a new employee's salary level. Salaries will differ based on these factors, the position's level and expected contribution, and the employee's benefits elections. Offers will typically be in the bottom half of the range.We anticipate this position will pay $16.50 per hour. This is a temporary/contractor role and you will be an employee of Randstad. This salary is not guaranteed, as an individual's compensation can vary based on several factors. These factors include, but are not limited to, geographic location, experience, training, education, and local market conditions. Randstad offers a robust benefits package for eligible employees that can include health benefits, retirement contributions, and paid time off.WORK ENVIRONMENT:The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.This is a remote, work-from-home (WFH), position and open to residents of the U.S. 50 states and D.C.The above job is not intended to be an all-inclusive list of duties and standards of the position. Incumbents will follow any other instructions, and perform any other related duties, as assigned by their supervisor. All employment is "at-will" as governed by the law of the state where the employee works. It is further understood that the "at-will" nature of employment is one aspect of employment that cannot be changed except in writing and signed by an authorized officer.Job TypeContractorThe above job is not intended to be an all-inclusive list of duties and standards of the position. Incumbents will follow any other instructions, and perform any other related duties, as assigned by their supervisor. All employment is "at-will" as governed by the law of the state where the employee works. It is further understood that the "at-will" nature of employment is one aspect of employment that cannot be changed except in writing and signed by an authorized officer.Stride, Inc. is a Federal Contractor, an Equal Opportunity/Affirmative Action Employer and a Drug-Free Workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected Veteran status age, or genetics, or any other characteristic protected by law.Equal Opportunity Employer/Protected Veterans/Individuals with DisabilitiesThe contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)
Principal Software Engineer
Yahoo! Inc., Nashville
Yahoo Mail is the ultimate consumer inbox with hundreds of millions of users. It's the best way to access your email and stay organized from a computer, phone or tablet. With its beautiful design and lightning fast speed, Yahoo Mail makes reading, organizing, and sending emails easier than ever.A Little About Yahoo: Yahoo makes the world's daily habits inspiring and entertaining. By creating highly personalized experiences for our users, we keep people connected to what matters most to them, across devices and around the world. Yahoo's businesses span across Search, Communications, Media and many other verticals. Yahoo Mail Backend Team develops and maintains high-performing systems that provide API (Web Services, IMAP, & POP), Metadata and Elastic Storage for the electronic mail and its auxiliary functions. The system handles billions of requests a day, and supports a variety of clients, mobile, desktop, & web. The team works on problems that cover a wide spectrum - from web services to operating systems and networking layer Role: You will be designing and implementing in Java and/or C++ on Unix platform to help build the next generation backend for Yahoo Mail. This role is in the Communications organization that connects the world through Mail, Messenger, Groups, Calendar, Contacts & Notepad. On this team, you have an amazing opportunity to impact the productivity and connected lives of approximately 300 Million users every month. This amazing team of Engineers, Product Managers and Designers work on next generation innovative experiences transforming how users connect with each other every day We are embarking on a transition from Yahoo data centers to public cloud infrastructure. Be a part of this exciting transformation! Responsibilities: Design and develop large-scale distributed systems that balance resources, constraints, requirements, and complexityDeploy, monitor and operate large scale production systems distributed across the globeAutomate the provisioning, CI/CD pipelines, and management of our infrastructureLead projects and mentor junior team membersParticipate in agile development with weekly sprints, planning & estimating work, daily standup, & retrospectiveEffectively collaborate with other engineers and cross-functional teamsRecommend alternative approaches to solving complex problems and use new technology to achieve goalsMinimum Qualifications:BS in Computer Science (or equivalent experience) with minimum 8 year's experienceExperience in implementing and/or operating highly scalable and available services specially on public cloud environments (GCP or AWS)Experience with OOP: Java, C++, or similarSolid understanding of CS fundamentals (algorithms, data structures, object oriented programming)Familiar with HTTP and TCP/IP protocolExperience with development on Unix (Linux) platformYou must enjoy challenging engineering problems. We are looking for someone who can solve complex issuesFlexible and able to work with a diverse team that includes engineers, marketing, product, and designersExcellent communication skills, both written and oralYahoo is proud to be an equal opportunity workplace. All qualified applicants will receive consideration for employment without regard to, and will not be discriminated against based on age, race, gender, color, religion, national origin, sexual orientation, gender identity, veteran status, disability or any other protected category. Yahoo is dedicated to providing an accessible environment for all candidates during the application process and for employees during their employment. If you need accessibility assistance and/or a reasonable accommodation due to a disability, please submit a request via the Accommodation Request Form ( www.yahooinc.com/careers/contact-us.html ) or call 408-336-1409. Requests and calls received for non-disability related issues, such as following up on an application, will not receive a response.At Yahoo, we know that diversity makes us stronger. We are committed to a collaborative, inclusive environment that encourages authenticity and fosters a sense of belonging. We strive for everyone to feel valued, connected, and empowered to reach their potential and contribute their best. Check out our diversity and inclusion ( www.yahooinc.com/diversity/ ) page to learn more.The compensation for this position ranges from $143,625.00 - $299,375.00/yr and will vary depending on factors such as your location, skills and experience. The compensation package may also include incentive compensation opportunities in the form of discretionary annual bonus or commissions, in addition to equity incentives. Yahoo provides industry-leading benefits including healthcare, 401K savings plan, company holidays, vacation, sick time, parental leave and an employee assistance program. Eligibility requirements apply.Yahoo has a high degree of flexibility around employee location and hybrid working. In fact, our flexible-hybrid approach to work is one of the things our employees rave about. Most roles don't require specific regular patterns of in-person office attendance. If you join Yahoo, you may be asked to attend (or travel to attend) on-site work sessions, team-building, or other in-person events. When these occur, you'll be given notice to make arrangements. If you're curious about how this factors into this role, please discuss with the recruiter. Currently work for Yahoo? Please apply on our internal career site.
Field Service Engineer IV
Volt, Nashville
Volt is Immediately Hiring for - Field Service Engineer IV As Field Service Engineer IV, - You will: Job Description : This position will support the Radio Frequency In-Transit Visibility (RF-ITV) program as a Field Service Engineer (FSE) for various RF-ITV nodes throughout Hawaii (Oahu and Hawaii). REQUIREMENTS (MUST HAVES) Active Secret clearance. DoD Directive 8570 Information Assurance Technical (IAT) Level II (such as CompTIA Security+ CE) certification. Approximately 50% of this job has tasks/responsibilities that are performed outside the normal office environment. Field work is performed at DoD military installations on Oahu and Hawaii. Local (day) travel and TDY travel apply. Must be able to climb a ladder or ascend at least 20 feet in a lift (bucket) truck. Bachelor's degree in information technology or a related technical discipline and at 8 years of prior relevant experience or 12 years prior relevant experience in lieu of degree. Current driver's license, own vehicle and able to drive continuously for up to 6 hours. Must be able to climb a ladder or ascend at least 20 feet in a lift (bucket) truck. Must possess intermediate computer skills and knowledge such as operating and troubleshooting hardware and software. Prior experience in a Field Service position. Experience working with DoD IT systems; knowledge of cybersecurity tools and policies; experience with remote management software, Windows 10/11 and antivirus software. JOB DUTIES: Install, upgrade, replace, and maintain RFID hardware and software to integrate RFID nodes into the local military commands' networks and ensure interoperability/sustainability. Provide independent oversight and responsibility for RF-ITV read nodes within area of responsibility ensuring an Operational Readiness (OR) Rate of 95%. Use various reporting/ collaboration/ communications tools such as the RF-ITV In-Transit Visibility (ITV) Portal, Integrated Support System (ISS), the ITV Global Helpdesk and the Daily ITV Report to analyze health of the system and determine solutions for problem areas. Respond to system outages, resolve problems within the time specified in Standard Operating Procedures (SOPs) and record all progress in ISS Service Management Ticket (SMTs). Independently perform Global Operations missions to include site surveys, installations, site de-installations, and provide a Gov't customer report deliverable upon completion of each event. Configure Field Data Units (FDUs) with a baseline that includes a Windows operating system, RFID applications, Remote Desktop Management software, security policies, and patches. Ensure Government Furnished Equipment (GFE) assets are physically secure and accounted for, as well as being accurately documented in the ISS database. Responsible for all GFE asset lifecycle activity including requesting, receiving, maintaining, Return Merchandise Authorization (RMA), and retiring/disposal of the assets as required for RF-ITV infrastructure operations Certification : CompTIA Security+ CE) This is a Contract opportunity. Location : Honolulu, HI 96818 - Telework/Remote Contract : 6 months +Extension Pay Rate : $50-55 Per hours. *Pay range offered to a successful candidate will be based on several factors, including the candidate's education, work experience, work location, specific job duties, certifications, etc. Qualified candidates should APPLY NOW for immediate consideration! Please hit APPLY to provide the required information, and we will be back in touch as soon as possible. Benefits: Volt offers benefits (based on eligibility) that include the following: health, dental, vision, term life, short term disability, AD&D, 401(k), Sick time, and other types of paid leaves (as required by law), Employee Assistance Program (EAP). Volt is an Equal Opportunity Employer and prohibits any kind of unlawful discrimination and harassment. Volt is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment on the basis of race, colour, religion or belief, national origin, citizenship, social or ethnic origin, sex, age, physical or mental disability, veteran status, marital status, domestic partner status, sexual orientation, or any other status protected by the statutes, rules, and regulations in the locations where it operates. If you are an individual with a disability and need a reasonable accommodation to assist with your job search or application for employment, Please click here or call (866) -898-0005. Please indicate the specifics of the assistance needed. Volt does not discriminate against applicants based on citizenship status, immigration status, or national origin, in accordance with 8 U.S.C. § 1324b. The company will consider for employment qualified applicants with arrest and conviction records in a manner that complies with the San Francisco Fair Chance Ordinance, the Los Angeles Fair Chance Initiative for Hiring Ordinance, and other applicable laws.Job ID : 420438
Desktop Field Services Specialist
Volt, Nashville
You miss 100% of the jobs you don't apply forVolt is immediately hiring for Desktop Field Services Specialist in San Diego, CAPay/BenefitsAs a Desktop Field Services Specialist, you will:Must be willing to work Wednesday to Sunday work schedule. As a member of the IT End User Technology Team the Help Desk Support Specialist responds to inquiries and requests for assistance with the organization's computer systems and applications and identifies, analyzes, troubleshoots these issues; and resolves them with the aim of eliminating recurrences and reducing calls to the help desk. We are looking for someone who is motivated to grow in their career, extremely reliable with excellent communication and troubleshooting skills. Coordinates, diagnoses and troubleshoots incoming employee calls with technical problems and information technology issues involving desktop, laptop or network services from local personnel or from employees using network remote access Provides timely resolution of problems or escalation on behalf of customer to appropriate technical personnel. Provides incident status updates to management and end-users within the ticketing system (Remedy Force) Supports and maintains effective relationships with users Network / local Printer, scanner and other peripheral installation, configuration and troubleshooting. Desktop imaging and deployment Upgrade workstations to Windows 10 & Windows 11 Ticketing system documentation and knowledge base article creation Develops, documents, and implements standard operating procedures and customer service guidelines relating to remote IT support. This is a full-time opportunity.Pay Rate: $24.00 - $26.00 per hour *Pay range offered to a successful candidate will be based on several factors, including the candidate's education, work experience, work location, specific job duties, certifications, etc.Qualified candidates should APPLY NOW for immediate consideration! Please hit APPLY to provide the required information, and we will be back in touch as soon as possible.Benefits: Volt offers benefits (based on eligibility) that include the following: health, dental, vision, term life, short term disability, AD&D, 401(k), Sick time, and other types of paid leaves (as required by law), Employee Assistance Program (EAP).Volt is an Equal Opportunity Employer and prohibits any kind of unlawful discrimination and harassment. Volt is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment on the basis of race, color, religion or belief, national origin, citizenship, social or ethnic origin, sex, age, physical or mental disability, veteran status, marital status, domestic partner status, sexual orientation, or any other status protected by the statutes, rules, and regulations in the locations where it operates. If you are an individual with a disability and need a reasonable accommodation to assist with your job search or application for employment, please contact us at [email protected]. Please indicate the specifics of the assistance needed.Volt does not discriminate against applicants based on citizenship status, immigration status, or national origin, in accordance with 8 U.S.C. § 1324b.Job ID : 418667