Customer Experience Manager Salary in Ohio, USA

What does a Sales Consultant - Appliance Outlet do?The Sales Consultant - Appliance Outlet ensures Best Buy delivers a world-class customer experience as THE destination and authority for technology products and services. You will provide velocity and solution support to solve customer needs to ensure that no customer is left unserved or underserved.As the Sales Consultant - Appliance Outlet you will: Implement assigned responsibilities from store leadership in outlet area to engage customers using selling skills to build complete, connected solutions while maintaining a balance of high velocity and high service.Ensure inventory and merchandising standards are maintained in outlet store area.Demonstrate excellence in execution of selling skills, and selling strategy as evidenced by coaching forms and Customer Metrics (NPS and Mystery Shops).Support sales strategies in partnership with the Sales Manager to achieve operating results, growth objectives, and overall financial performance goals.What are the Professional Requirements of a Sales Consultant - Appliance Outlet?Basic QualificationsAbility to work successfully as part of a teamAbility to work a flexible schedule inclusive of holidays, nights and weekendsPreferred Qualifications3 months experience working in customer service, sales or related fieldsBest Buy is an equal opportunity employer.Application deadline: Minimum of 5 days from the posting date. You can find that date above the job title at the top of the page.PandoLogic. Keywords: Customer Retention Specialist, Location: Cincinnati, OH - 45246

As the Retail Experience Manager, you'll assume the leadership duties of an entire store to ensure employees are deployed efficiently and deliver excellent customer experiences. You'll drive localized customer and employee strategies throughout their home location. You'll also share trends impacting your micro-market (local surrounding stores) with the Hub Store Experience Manager. Additionally, you will be responsible for driving employee development and performance management.What you'll doEnable and empower employees to drive world-class customer experiencesDrive employee experience strategy across the micro-market to drive seamless customer experiencesAnalyze performance indicators against business strategies and lead your team to facilitate growth or improve resultsLead efforts to maximize results or provide course correction as neededBasic qualifications2 years of experience as a supervisor or manager in business, military or related fields2 years of sales or customer service experience1 year of experience managing and reviewing operational expenses and revenuePreferred qualificationsRetail experienceConsumer electronics industry experienceWhat's in it for youWe're committed to helping our people thrive at work and at home. We offer generous benefits that address your total well-being and provide support as you need it, especially key moments in your life.Our benefits include:Competitive payGenerous employee discountFinancial savings and retirement resourcesSupport for your physical and mental well-beingAbout usAs part of the Best Buy team, you'll help us fulfill our purpose to enrich lives through technology. We bring that to life every day by humanizing and personalizing tech solutions for every stage of life - in our stores, online and in customers' homes.Our culture is built on deeply supporting and valuing our amazing employees who make it all possible. We're committed to being a great place to work, where you can unlock unique career possibilities. Above all, we aim to provide a place where you can bring your full, authentic self to work now and into the future. Tomorrow works here.Best Buy is an equal opportunity employer.Application deadline: Minimum of 5 days from the posting date. You can find that date above the job title at the top of the page.PandoLogic. Keywords: Store Manager, Location: Dublin, OH - 43016

Program and project managementOversee and lead large, complex projectsWork closely with client user groups in coordinating their specific requirements.Demonstrate a focus on meeting client and project requirements in a timely and cost effective manner. Proactively manage project-related issues and mitigate risks.Demonstrate proficiency in the use and application of all project management technology as required for assigned projects.Develop scope, budget and schedule for assigned projects.Conduct and document meetings.Interact and negotiate with consultants and contractorsMPI does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, veteran status, marital status, or based on an individual's status in any group or class protected by applicable federal, state or local law. MPI encourages applications from minorities, women, the disabled, protected veterans and all other qualified applicants.Degree in Construction Management or Civil EngineeringProven track record as a Project Manager or APMExperience installation, concrete, or steel construction is a plusWillingness to learnProficient computer skills

WHO WE ARE Veterinary Emergency Group (VEG) is a rapidly growing emergency company with hospital locations across the United States. Our mission is helping people and their pets when they need it most. We are revolutionizing emergency medicine with a "customer first" mentality and a true, employee-centric work environment. TALENT + CULTURE AT VEG At VEG, we want people and their pets to feel safe, secure, and valued; we want our employees to feel the same way. What we're aiming to achieve on the customer side is equivalent in nature to what we want for our employees: to have the best experience possible. With the highest NPS score in our industry, we're ready to ensure that VEG remains the place where the best and brightest in the emergency world not only want to work, but stay and grow. For our customers and their pets, we strive to find a way to say, "yes." We do the same and more for our teams. In fact, VEG is one of this year's nominees for INC Magazine's Best Places to Work!FOCUS The Customer Experience Coordinator's role in our hospital is to shepherd pet parents through their entire experience. Customer Experience Coordinators obsess over creating incredible experiences for our customers. Their goal is to over-deliver at every customer touchpoint while making their visit feel incredibly welcoming, engaging, and safe. This unique opportunity allows you the chance to be a part of this disruptive veterinary care environment and change the way veterinary medicine is done forever.WHO WE NEED A successful Customer Experience Coordinator is outgoing, personable, and thrives in chaos. You are incredibly strong verbal communicators and know how to read people quickly. You have high emotional intelligence and are organized and time-oriented. You are a natural problem solver and are obsessed with innovating. You're passionate about delivering impeccable customer experiences and conduct yourself professionally in both your demeanor and presence. You are humble, yet assertive and know how to drive results. You analyze your prior performance and the performance of your peers and are thoughtful in implementing change to perfect the customer's entire experience at VEG. WHAT YOU'LL DO Your Mission: Define the customer's experience through Service, Focus, and Participation. Service: Answer incoming calls immediately and with a smile Manage incoming customer communications (email, text messages, phone calls) Record call information accurately such, as referring vet information Ensure phone calls get transferred to a doctor quickly for anything medically related Stand & greet customers with warmth and urgency upon entrance to the hospital, announce their presence to the team, and get them checked in Monitor customer wait times and identify bottlenecks to improve the efficiency of our workflow to reduce future bottlenecks Offer them beverages or snacks, and find ways to deliver a unique and curated experience Listen to customers' needs with the intent to understand Take ownership of customer complaints, be empathetic, and work to resolve them quickly Anticipate any hiccups that might upset customers and get ahead of them to ensure business credibility and commitment to service Invite customers to provide feedback by completing a survey Collect and share positive feedback with the team, celebrate wins, and identify patterns in responses to improve our flow and efficiency Process payments, maintain the accuracy of customer's personal and financial records, as well as payment history and completion Accompany customers to the exit and thank them for trusting us with their pet's care Always find a creative way to say yes to our customer's needs Focus: Engage in conversations with customers while they are waiting Optimize customer satisfaction, wait time, and emergency room utilization by circulating the hospital and checking in with customers and the emergency care team Update or provide feedback to the nurses and doctors about customers needs Provide confidentiality and sensitivity around customer's personal and financial information and help them find the best financial solution to fit their needs Educate customers on end-of-life details such as cremation options Call/text customers 24 hours after their visit to follow up on their pet's care Ensure customers are invited to stay with their pet Initiate video chats between customers, their pet, and our team when they cannot be in the hospital Participation: Identify creative opportunities for customer participation in a valuable and safe way Celebrate and capture special moments, with permission from the customer Create a personalized experience for the customer and their pet WHAT YOU'LL NEED: 2+ years of experience in a customer service role Advanced proficiency in computer programs and practice management software Highly organized with strong attention to detail Ability to communicate with anyone and everyone Strong multitasking skills High emotional intelligence. You can 'read a room' and plan and act accordingly Adaptable and amenable in 'high stakes' environments A natural people pleaser Must present yourself with a professional and approachable demeanor WHY YOU SHOULD CHOOSE US Because emergency is all we do, so we do it best! We also offer: Industry-leading compensation 401K w/ company match Flexible work schedules for a true work-life balance Something new every day - you'll never be bored in emergency medicine We build our hospitals from scratch. You'll be using all of the latest equipment and technology. Hospital stocked with fresh groceries and snacks, monthly and quarterly contests, quarterly hospital outings, company-wide retreats, etc! Referral rewards - tell your friends why they should come work for VEG too! VEG celebrates diversity and is committed to creating an inclusive workplace that represents a variety of backgrounds, perspectives, and skills. You've found the equal opportunity employer you are looking for. We can't wait to meet you!

WHO WE ARE Veterinary Emergency Group (VEG) is a rapidly growing emergency company with hospital locations across the United States. Our mission is helping people and their pets when they need it most. We are revolutionizing emergency medicine with a "customer first" mentality and a true, employee-centric work environment. TALENT + CULTURE AT VEG At VEG, we want people and their pets to feel safe, secure, and valued; we want our employees to feel the same way. What we're aiming to achieve on the customer side is equivalent in nature to what we want for our employees: to have the best experience possible. With the highest NPS score in our industry, we're ready to ensure that VEG remains the place where the best and brightest in the emergency world not only want to work, but stay and grow. For our customers and their pets, we strive to find a way to say, "yes." We do the same and more for our teams. In fact, VEG is one of this year's nominees for INC Magazine's Best Places to Work!FOCUS The Customer Experience Coordinator's role in our hospital is to shepherd pet parents through their entire experience. Customer Experience Coordinators obsess over creating incredible experiences for our customers. Their goal is to over-deliver at every customer touchpoint while making their visit feel incredibly welcoming, engaging, and safe. This unique opportunity allows you the chance to be a part of this disruptive veterinary care environment and change the way veterinary medicine is done forever.WHO WE NEED A successful Customer Experience Coordinator is outgoing, personable, and thrives in chaos. You are incredibly strong verbal communicators and know how to read people quickly. You have high emotional intelligence and are organized and time-oriented. You are a natural problem solver and are obsessed with innovating. You're passionate about delivering impeccable customer experiences and conduct yourself professionally in both your demeanor and presence. You are humble, yet assertive and know how to drive results. You analyze your prior performance and the performance of your peers and are thoughtful in implementing change to perfect the customer's entire experience at VEG. WHAT YOU'LL DO Your Mission: Define the customer's experience through Service, Focus, and Participation. Service: Answer incoming calls immediately and with a smile Manage incoming customer communications (email, text messages, phone calls) Record call information accurately such, as referring vet information Ensure phone calls get transferred to a doctor quickly for anything medically related Stand & greet customers with warmth and urgency upon entrance to the hospital, announce their presence to the team, and get them checked in Monitor customer wait times and identify bottlenecks to improve the efficiency of our workflow to reduce future bottlenecks Offer them beverages or snacks, and find ways to deliver a unique and curated experience Listen to customers' needs with the intent to understand Take ownership of customer complaints, be empathetic, and work to resolve them quickly Anticipate any hiccups that might upset customers and get ahead of them to ensure business credibility and commitment to service Invite customers to provide feedback by completing a survey Collect and share positive feedback with the team, celebrate wins, and identify patterns in responses to improve our flow and efficiency Process payments, maintain the accuracy of customer's personal and financial records, as well as payment history and completion Accompany customers to the exit and thank them for trusting us with their pet's care Always find a creative way to say yes to our customer's needs Focus: Engage in conversations with customers while they are waiting Optimize customer satisfaction, wait time, and emergency room utilization by circulating the hospital and checking in with customers and the emergency care team Update or provide feedback to the nurses and doctors about customers needs Provide confidentiality and sensitivity around customer's personal and financial information and help them find the best financial solution to fit their needs Educate customers on end-of-life details such as cremation options Call/text customers 24 hours after their visit to follow up on their pet's care Ensure customers are invited to stay with their pet Initiate video chats between customers, their pet, and our team when they cannot be in the hospital Participation: Identify creative opportunities for customer participation in a valuable and safe way Celebrate and capture special moments, with permission from the customer Create a personalized experience for the customer and their pet WHAT YOU'LL NEED: 2+ years of experience in a customer service role Advanced proficiency in computer programs and practice management software Highly organized with strong attention to detail Ability to communicate with anyone and everyone Strong multitasking skills High emotional intelligence. You can 'read a room' and plan and act accordingly Adaptable and amenable in 'high stakes' environments A natural people pleaser Must present yourself with a professional and approachable demeanor WHY YOU SHOULD CHOOSE US Because emergency is all we do, so we do it best! We also offer: Industry-leading compensation 401K w/ company match Health, Vision, and Dental Insurance Paid parental leave - 10 weeks of paid leave at 100% of regular salary Unlimited Continuing Education (C.E.) opportunities - we want to help you grow in your career! Flexible work schedules for a true work-life balance Something new every day - you'll never be bored in emergency medicine We build our hospitals from scratch. You'll be using all of the latest equipment and technology. Generous employee pet discount Hospital stocked with fresh groceries and snacks, monthly and quarterly contests, quarterly hospital outings, company-wide retreats, etc! Referral rewards - tell your friends why they should come work for VEG too! VEG celebrates diversity and is committed to creating an inclusive workplace that represents a variety of backgrounds, perspectives, and skills. You've found the equal opportunity employer you are looking for. We can't wait to meet you!

As Customer Business Manager, reporting to a Senior Sales Director, you will lead the implementation of planning at the account level, focusing on total volume, profit and share growth for a portfolio of iconic brands including Duncan Hines, Swiss Miss and PAM. You will manage the business plan to meet all volume, profit and share goals. Implement brand strategies with customers by working with decision makers and internal partners, using consumer insights and category management programs to guide customer decisions. This is a great opportunity if you have experience doing the headquarter sales call, or if you are looking to take this next step in your CPG sales career.Your Impact:Develop annual customer plan and gain agreement on opportunities for growthDevelop trade promotion strategies and tactical plans with the customerMonitor the customer's overall business plan, managing trade budgets, deduction balances, spending and volume to achieve sales goalsConduct post event analysis to evaluate promotional volume, consumption, profit and spending results to maximize future promotional opportunitiesImplement brand strategies through category business reviews with the customerEstablish regular connections with buyers to discuss consumer trends, business drivers, and incremental opportunitiesUse category management practices to link consumer and shopper trends to sell-in new items and grow distributionDevelop monthly forecasts to maximize supply chain efficiencies by tracking shipments, consumption data and inventory changesPartner with Commerce Marketing, Sales Strategy and Capabilities, and Category Leadership to develop collaborative marketing programs with brand and customer strategiesYour Experience:Bachelor's degree required3+ years experience in Consumer Packaged Goods (CPG) salesFinancial experience, including P&L managementNumber of Days in Office: 3Relocation assistance is available for this position. Preference will be given to local candidates.At this time, we require applicants for this role to be legally authorized to work in the United States without requiring employer sponsorship either now or in the future.#LI-PM1#LI-Hybrid#LI-MSLOur Benefits:We care about your total well-being and will support you with the following, subject to your location and role:Health: Comprehensive healthcare plans, wellness incentive program, mental wellbeing support and fitness reimbursementWealth: Great pay, bonus incentive opportunity, matching 401(k) and stock purchase planGrowth: Career development opportunities, employee resource groups, on-demand learning and tuition reimbursementBalance: Paid-time off, parental leave, flexible work-schedules (subject to your location and role) and volunteer opportunitiesOur Company:Conagra Brands is one ofNorth America'sleading branded food companies. We have a rich heritage of making great food, and a team that's passionate about innovation and growth. Conagra offers choices for every occasion through iconic brands, such as Birds Eye,Marie Callender's, Banquet, Healthy Choice, Slim Jim, Reddi-wip, and Vlasic, and emerging brands, including Angie's BOOMCHICKAPOP, Duke's, Earth Balance, Gardein, and Frontera.We pride ourselves on having the most impactful, energized and inclusive culture in the food industry. For more information, visitwww.conagrabrands.com.Conagra Brandsis an equal opportunity employer and considers qualified applicants for employment without regard to sex, race, color, religion, ethnic or national origin, gender, sexual orientation, gender identity or expression, age, pregnancy, leave status, disability, veteran status, genetic information and/or any other characteristic or status protected by national, federal, state or local law. PDN-9cdcf90e-750e-4083-a3ea-9c6e6e333e03

Customer Service Video Banker - Virtual Teller6-Month Contract-To-HireHybrid - Cincinnati, OH (Mandatory on-site training for the first 9+ months)Training Schedule: Monday-Friday 8:00-5:00pm the first 3 weeksWork Schedule: Monday-Friday 11-8pm, with rotating Saturdays every 3rd week 8-5pmPay: $17/HRStart Date: July 15th or 29thOverview:Our banking client is looking to hire a Virtual Banker within their Client First Center. This exciting and innovative opportunity involves engaging with customers through various support channels, including incoming ITM sessions and transactions. Video Bankers utilize interactive teller technology to provide customer transaction services, driving retention, adoption, and engagement through non-traditional channels. This is an emerging way for customers to do their banking and speak with a representative in real time - it could be a great way to make an impact and launch your career in a new, growing space!Responsibilities:Monitor technical issues and ensure efficient system utilization.Answer customer inquiries regarding bank products and services via ITM sessions.Stay updated on products, services, policies, and procedures.Resolve customer inquiries or issues related to any loan product offered by First Financial Bank.Conduct customer account transactions and maintenance accurately.Strive for first-contact resolution of customer inquiries and transactions.Escalate requests requiring additional expertise as directed by department leadership.Resolve customer issues through account research and utilization of support materials.Minimum Qualifications:High school diploma or GED.Strong communication skills in a face-to-face environment and comfort being on camera.Demonstrated ability in providing excellent customer service.Strong interpersonal, verbal, and written communication skills.Preferred Qualifications:1+ years of experience in a customer service environment.Working knowledge of database software such as Jack Henry Silverlake or Teller Now/Network Manager.Remote Work Requirements:Meet minimum performance standards and complete work assignments.Maintain availability during designated business hours.Live within 60 miles from Pictoria location.Maintain a separate work environment within the home, free of distractions.Ensure high-speed internet service and ability to connect via wired ethernet cable.Availability for on-site training, technology outages, and supervisor-requested meetings.Adherence to the Bank's data privacy, security, and confidentiality policies.ABOUT EIGHT ELEVEN DBA CALCULATED HIRE: At Eight Eleven, our business is people. Relationships are at the center of what we do. A successful partnership is only as strong as the relationship built. We're your trusted partner for IT hiring, recruiting and staffing needs. For over 16 years, Eight Eleven has established and maintained relationships that are designed to meet your IT staffing needs. Whether it's contract, contract-to-hire, or permanent placement work, we customize our search based upon your company's unique initiatives, culture and technologies. With our national team of recruiters placed at 21 major hubs around the nation, Eight Eleven finds the people best-suited for your business. When you work with us, we work with you. That's the Eight Eleven promise. Eight Eleven Group provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, national origin, age, sex, citizenship, disability, genetic information, gender, sexual orientation, gender identity, marital status, amnesty or status as a covered veteran in accordance with applicable federal, state, and local laws.

Work ScheduleStandard (Mon-Fri)Environmental ConditionsOfficeJob DescriptionAt Thermo Fisher Scientific, you'll discover meaningful work that makes a positive impact on a global scale. Join our colleagues in bringing our Mission to life - to enable our customers to make the world healthier, cleaner and safer. We provide our teams with the resources needed to achieve individual career goals while taking science a step beyond through research, development and delivery of life-changing therapies.Our work in specialty diagnostics - from providing diagnostic assays and instruments to clinical monitoring across disease stages - improves the diagnosis and management of blood cancers and immune system disorders. Your determination to put patients at the heart of every decision will improve health outcomes that people and communities depend on - now and in the future.The Binding Site, part of Thermo Fisher Scientific, is a global leader in specialty diagnostics that provides diagnostic assays and instruments to improve the diagnosis and management of blood cancers and immune system disorders. The Binding Site Freelite® offering is widely recommended for multiple myeloma diagnosis and monitoring across all stages of the disease by major clinical guideline publications. In addition, The Binding Site is an active and influential contributor to the broader scientific community. To find out more visit https://www.thermofisher.com/bindingsite.Discover Impactful Work:We are looking for a skilled and experienced individual to join our team as the Manager of Customer Marketing. In this role, you will have the opportunity to lead a team of dedicated marketers and play a key role in driving our customer-focused marketing initiatives. Your leadership and expertise will be crucial in developing and implementing marketing strategies that prioritize the needs and satisfaction of our customers. We value exceptional leadership skills, a proven track record in customer marketing, and a passion for achieving results. If you are up for this exciting challenge, we invite you to apply and join our team today!Why Join Us:Play a pivotal role in shaping the future of healthcare marketing.Lead a team with wide-ranging strengths driven by innovation and impact.Competitive compensation and benefits package.Access continuous learning and growth opportunities to further develop your skills and expertise.Education:Bachelor's degree in marketing, business, or a related field required; MBA or advanced degree preferred.A Day in the Life:Serve as a member of the Marketing Leadership Team while leading a team of customer-centric marketers.Oversee a team responsible for customer facing pivotal initiatives responsible for driving brand awareness, business impact, and customer retention.Be responsible for the management and optimization of marketing technologies, including CRM systems, marketing automation platforms, and analytics tools, to enhance customer engagement and drive business growth.Handle marketing budgets and allocate resources optimally to increase return on investment and achieve marketing objectives.Keys to Success:Develop a clear and compelling vision for customer marketing initiatives, aligned with overall business objectives, to drive customer engagement and business growth.Cultivate a collaborative and supportive team environment, mentoring and developing team members to enhance their skills and career growth.Maintain strong communication with team members, stakeholders, and other departments, effectively communicating ideas and strategies to senior management and key team members.Keep the customer at the forefront of all marketing strategies, gathering and analyzing customer feedback and data to advise decision-making.Use data and analytics to measure the effectiveness of marketing campaigns, making informed decisions to optimize strategies.Encourage innovation and creative problem-solving, staying updated on industry trends and experimenting with new marketing channels and techniques.Ensure proficiency with marketing technologies and platforms, supervising the implementation and management of new technologies to improve efficiency.Experience:5+ years proven experience in customer marketing, with a minimum of 2 years in a managerial role required.Experience in retaining marketing teams and driving customer-centric initiatives in diagnostics or healthcare strongly preferred.Strong understanding of digital marketing channels, including SEO, SEM, social media, email marketing, and web analytics.Proficiency in marketing technologies and platforms (e.g., CRM, marketing automation tools, CMS) strongly preferred.Experience in clinician engagement preferred.Skills & Abilities:Ability and willingness to travel up to 25% including occasional weekends and international travel.Demonstrate leadership providing clarity in goals, expectations and priorities while fostering open and clear communication, collaboration, and problem-solving.Customer-centric approach, crafting strategic multi-channel solutions.Phenomenal teammate adept at cross-functional collaboration.Our Mission is to enable our customers to make the world healthier, cleaner and safer. Watch as our colleagues explain 5 reasons to work with us. As one team of 125,000+ colleagues, we share a common set of values - Integrity, Intensity, Innovation and Involvement - working together to accelerate research, solve complex scientific challenges, drive technological innovation and support patients in need. #StartYourStory with Thermo Fisher Scientific, where diverse experiences, backgrounds and perspectives are valued. Apply today! http://jobs.thermofisher.comThermo Fisher Scientific is an EEO/Affirmative Action Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other legally protected status.Accessibility/Disability Access

Client/Customer Support Rep needs 2+ years of experience in Client Operations experienceClient/Customer Support Rep requires:• Client implementations• Hybrid, 2 days onsite• Client operations• Solid knowledge of Microsoft Word, Excel, Outlook and SAP or other CRM applications• Strong verbal and written communication skills across functional lines including Sales, Operational teams, and externally with Clients.Client/Customer Support Rep duties:• Responsible for data entry and tracking of group implementations using Project Plan tool.• Effectively communicates details of group implementation to account service owner at completion of implementation.•

Position Title: Customer Account Billing Analyst - Hybrid - Sarnova Req ID: 4698 Location: Dublin, Ohio Remote: Hybrid Job Description OverviewWe are looking for a Customer Account Billing Analyst, to join the Sarnova team. Hybrid office. M&F work from home, T-Th office based. Sarnova is the leading national specialty distributor of health care products in Emergency Medical Services (EMS) and Respiratory Markets and is the industry leader in Revenue Cycle Management within Emergency Medical Services (EMS). The company operates through several market-leading companies including Tri-anim Health Services, the largest specialty distributor of respiratory products, Bound Tree Medical, the largest supplier of EMS products, EMP and Cardio Partners, a full Sudden Cardiac Arrest Solution provider, and Digitech, the leader in EMS revenue cycle management. ResponsibilitiesSummary: The Customer Account Billing Analyst partners with our customers and internal business partners (Customer Service, Warehouse Operations, Sales, Accounting and Finance) to resolve billing and invoicing concerns. This individual will be responsible for researching discrepancies between the customers’ records, expectations, and the Company’s records. As well as assist customers with account reconciliations, proof of deliveries, return information etc. to resolve any inconsistencies between the customer and the Company while actively collecting payments in a timely manner. Organizational Impact: Timely customer account reconciliation allows Company financial flexibility by lowering our working capital requirements through sustained DSO management and a reduction in our exposure to bad debt. Essential Duties and Responsibilities: Work with our customers and internal Sarnova Business Partners to resolve billing issues in a responsive and professional manner.Research discrepancies between the customers’ records and the Company’s records. Provide customers with account reconciliations, proof of deliveries, return information etc. to resolve any inconsistencies between the customer and the Company.Maintain accurate contact information on our customers and adequately document all correspondence (both oral and written) with our customers.Ensure the timely communication of monthly statements using our customers’ preferred method (mail, fax or e-mail).Establish and maintain a standardized routine for sending payment reminders at (15 day, 60 day, etc.) to our customers.Actively work with customer concerns regarding invoices to ensure timely payment. Skills and Experience Required: Effective communication skills, both oral and written.Experience with business to business transactions: invoicing/billing transactions, and statements.Demonstrated ability to work effectively in an integrated accounting system.Experience with any of the following in a business to business environment desired but not required: Accounts Receivable, Customer Service, Billing/Invoicing, Accounts Payable.Customer service-oriented with a desire to proactively identify and resolve potential issues.Desire to take ownership of accounts and develop and sustain successful relationships with our customers.Detail-orientated with the ability to work through a large amount of detail to reconcile accounts, resolve customer issues and obtain prompt paymentSense of accountability for individual and team results.Goal centered motivation; results driven.Willingness to do whatever it takes to serve the customer and meet established goals.Ability to work independently with minimum supervision.Desire to belong to a team and to contribute to the success of the larger organization.Ability to communicate any issues or problems with a supervisor on a timely basis.Proficiency in Excel, Word and Outlook. Sarnova is an Equal Opportunity Employer. We offer a competitive salary, commensurate with experience, along with a comprehensive benefits package, including 401(k) Plan. EEO/M/F/Veterans/Disabled. Our mission is to be the best partner for those who save and improve patients’ lives. Excellence in delivering upon our mission is dependent upon having a diverse team that is empowered to bring their full, authentic self to work each day. We strive to create a workplace that reflects the communities we serve, and we are passionate about creating an inclusive workplace that promotes and values diversity. PI250033049