Escalation Manager Salary in Ohio, USA

We do the right things, right now. We do them in a way that is relevant to our clients. Become a part of our history as it continues to be written! If you are interested and qualified for this role, we invite you to apply.The Enterprise Banking Services (EBS) Card Operating Systems Administration Manager is accountable for the development, management, implementation, and research & resolution operating framework responsible for delivering core origination and support services for the Banks' Credit and Debit card programs, with a strong emphasis on Credit Card processing. This individual contributor is primarily involved in the change management of EBS' policy and standards, along with its execution through the ongoing development and enhancement of feature sets within the Consumer & Commercial Origination and interfaced systems. The EBS Card Operating Systems Administration Manager will serve as the LoansPQ, nCino, Card @ Once and Jack Henry Passport product advisor (serving all operational related lines of business), as well as the technical and operational expert with related processes associated with FIS Base2000, FIS EZ Card, FIS EZ Business, Visa VCF, and Visa Debit Processing Services (DPS).Essential Functions/Responsibilities• Serves as the primary point of contact for all bank and internal related projects impacting card processing and all escalations tied to system platforms within the origination and servicing process (LoansPQ, nCino, FIS Base2000, FIS EZ Card, FIS EZ Business, Visa VCF, and Visa Debit Processing Services (DPS).• Collaborate with key stakeholders to identify and implement process improvements that drive efficiency and enhance customer experience, with a primary focus on Credit Card operations.• Owns commercial & consumer Credit and Debit card origination process optimization through strategic use of technology including dashboard and report creation.• Primary and expert contact for research and resolution associated with card related internal and external inquiries. Responsible for the research, resolution, documentation and opportunities associated with each escalation.• Expert, amassing intimate knowledge of all capabilities and industry standards associated with the commercial & consumer origination and servicing systems involving Credit and Debit card processing• Prioritizes outstanding operational support requests across all lines of business and related enhancements into a sprint development portfolio• Oversees Credit and Debit card documentation system change management, serving as consultant to and liaison between decision makers in the "Line of Business ("LOB"), including Legal and Compliance• Consults on the end to end ("e2e") consumer & commercial Cards LOB team in the development of portfolio management related tools inside the origination & servicing platforms, including developing, managing, and communicating the rolling 24-month enhancement roadmap• Documents, manages, and tests all necessary operating rhythms to drive change in servicing, enhancements, and process related improvements• Assist with developing and formalizing Service Level Agreements (SLAs) with the various supported business lines• Develops comprehensive policy, procedures & training plans that ensure adherence to process, including operational observation strategies and tactics as proof of proficiency• Responsible for evaluating all new processes/enhancements/updates related to the operational processes within Credit and Debit Card origination and servicing• Develops and maintains the Commercial origination communication framework, ensuring alignment internally within the LOB• Prepare and deliver written and/or oral communications to selected stakeholders as needed - ability to tailor the message to senior and executive management• Responsible for managing operational riskMinimum Knowledge, Skills, and Abilities Needed to Perform Essential Functions of the Job• Bachelor's degree in business, finance, or a related field.• Three to five years of experience in Credit Card operations, with a strong understanding of Credit Card origination and servicing processes. Experience in Debit Card operations is a plus.• Knowledge of regulatory requirements and industry best practices related to credit and debit card operations.• Three to five years of experience managing programs, projects, or process improvement initiatives in a financial services environment.• Expertise with MS Office products (Excel, Visio, Word, and PowerPoint)• Demonstrated critical thinking and planning at a strategic level. Ability to translate EBS and LOB strategic plans into specific objectives, necessary to create and execute project plans to achieve objectives.• A deep understanding of the interdependent relationship between business applications, modern integration platforms, infrastructure, data enablement, and the applications/services they enable, as well as the criticality of maintaining strong connections between the respective teams within IT, Compliance and key LOB business partners• Ability to translate operational/functional needs into business requirements.• Persuasive, professional communication style. Capable of communicating complex, technical topics to a wide variety of audiences. Ability to interact with senior and executive management, and influence decision makers.• Flexibility to adapt to rapidly changing conditions and priorities, and to redirect managers and teams toward new objective• Ability to perform in a high volume, stressful environment that works within deadlinesPreferred Knowledge and SkillsStrong knowledge of core Banking Operations software (i.e. FIS Base 2000, JHA Core & Passport, FIS EZ Card and EZ Business, LoansPQ, Visa VCF, nCino etc.)Level of Complexity and ScopeMid to large commercial & consumer banking Debit and Credit card originationDegree of Independence and Decision-Making• Works with minimal supervision• Uses independent judgement and has a high degree of responsibility• Acts as the senior point of escalation and resolves exceptions and complex process and product support problems• Be a resourceful, tactful, and motivated influencer who collaborates across all levels of the organizationRequired Supervisory ResponsibilitiesNo direct supervisory, but may act as a subject matter expert when advising othersMay be asked to mentor as neededPhysical RequirementsSometimes lifts and carries more than 20 poundsProlonged periods sitting at a desk and working on a computerMay sit or stand for extended periods of timeMay be required to be available for escalation purposes outside of regular business hoursHearing, Seeing, SpeakingCompliance StatementThe associate is responsible for meeting all compliance requirements imposed on First Financial Bank by State and Federal law and regulation, as well as all related First Financial Bank policies and procedures. This includes all Bank Secrecy Act, Anti-Money Laundering, OFAC and Suspicious Activity reporting requirements, as well as all other lending and deposit compliance requirements.Development and TrainingIt is our policy to not discriminate against any individual in violation of federal, state, and local laws as it relates to age, race, color, religion, national origin, sex, marital status, pregnancy, gender identity, disability, sexual orientation, genetic information, veteran/military service, or any other characteristic protected by law.We are an E-Verify Employer.

Job Description Summary Please note that this role requires occasional travel to the Cleveland, OH Metropolitan Area, so we're looking for someone local in the Midwest. Responsible for the planning and management of IT projects through entire life cycle, applying our and Logicalis PMO project delivery methodology and delivering the desired outcome within the parameters of the approved Statement of Work (SOW). Leads Professional Services teams in initiating, planning, and delivery of technology solutions on time, within budget, and providing exceptional customer service. Primary activities include project management, internal and external communications, project cost management, and interfacing with customer contacts, project teams, and stakeholders. Emphasis on experience in leading Unified Communications/IP Telephony solutions. Essential Duties and Responsibilities Demonstrates deep understanding of project management methodologies, practices, tools, techniques and applies appropriate collaboration skills while working in a matrixed environment.• Directs, communicates, and exhibits exceptional leadership behaviors to manage effective delivery of services and processes.Conducts project planning, execution, controlling, and closing activities in accordance with Logicalis Project Management Methodology.• Oversees any third-party vendors or partners' deliverables to Logicalis in coordination with vendor PM or POC • Ability to effectively lead others in all aspects of project delivery throughout the life of a project as follows: Project Planning Accountable for development and management to a defined Project Plan with Gantt Chart, predecessors, etc. Plans will be developed leveraging input from Logicalis, Customer, and any third party subject matter experts, aligned to the Deliverables in the SOW, with Milestones and quality gates to monitor progress. Compares actual performance with planned performance, analyzes variances, and takes action as needed to maintain schedule integrity.Scope Management: Ensures planning and execution of tasks, activities, and deliverables are consistent with the requirements defined in the SOW. When new scope is introduced, leads the effort in Change Management and development of a Project Change Request.Project Budget Management: Ensures profitability targets are met or exceeded, billing milestones are tracked and processed, and reports Earned Value throughout the life of the project to maintain visibility of the financial health of the project..Resource Schedule Management: Creates and maintains master project plan, requesting assignment and directing the resources required for delivery of services. Communicates and coordinates any necessary adjustments when necessary. Risk/Issue Management: Applies continuous risk management protocols (identifies and documents known risks) throughout the engagement, applying appropriate mitigation strategies in partnership with project team members and stakeholders..:Communications Management: Responsible for development of a Communication Plan to define the cadence and content for project meetings, status reporting, escalation management, etc., for customers, stakeholders, and the project team. Quality Management: Ensures Deliverables are provisioned and validated in accordance with the terms of the SOW ensuring the customer has accepted and is satisfied with the services provided. • Documents and shares lessons learned to support continuous process improvement.• Possesses functional knowledge of IT Infrastructure, Cloud, and/or Managed Services technologies within the Logicalis Service Portfolio and able to effectively support Engineers in the delivery of projects assigned. Demonstrates and actively promotes an understanding and commitment to the mission of Logicalis exhibiting behaviors consistent with the organization's values.Qualifications The requirements listed below are representative of the experience, knowledge, skills, and/or abilities required to be successful in this role. Reasonable accommodations may be made to enable individuals with disabilities. Education/Experience/Technical Requirements/Certifications Education • Bachelor's Degree in a related field and formal Project Management Training Experience / Technical Requirements: • 7+ years of enterprise-level project management experience, managing complex Information Technology projects leading teams of up to 10 resources.5+ years of project management experience in IT Professional Services deploying Unified Communications/IP Telephony solutions• Proficient in the use of all Microsoft Office applications including Microsoft Project, and experience working within Project or Project Portfolio or Workforce Management systems (i.e. Service Now). Certifications • Project Management Professional (PMP) strongly preferred. • CAPM, ITIL, CSM and/or technical certifications beneficial. *Logicalis at its discretion may consider a combination of education and experience requirements above if not all criteria are met, Travel Requirements Minimal. Most work can be performed remotely, but there will be occasional travel to the Cleveland, OH Metropolitan Area. Supervisory Responsibilities This job has no direct report supervisory responsibilities. Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this Job, the employee is constantly required to sit, talk, see, hear, and use hands and arms. The employee is frequently required to stand; move about, climb steps or balance and stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to 10 pounds.The above statements describe the general nature and level of work being performed by individuals assigned to this classification. This is not intended to be an exhaustive list of all responsibilities and duties required of personnel so classified. Logicalis is an Equal Opportunity Employer. It is our policy to employ people who are qualified by reason of education, training, experience, and demonstrated performance. We value diversity and inclusion at our company. We do not discriminate on the basis of race, color, religion, national origin, gender, sexual orientation, marital status, age, height, weight, disability, veteran status, or any other reason prohibited by applicable federal or state laws. Salary Compensation Range: $100,000 to $135,000 plus bonus

POSITION SUMMARY Provide thought leadership and subject matter expertise surrounding Switchgear and Busbar Service offerings. Clearly understand the market, personas, and competitive landscape the offerings reach. Provide leadership and direction on the full lifecycle of each offering. RESPONSIBILITIES Own the entirety of the service offering lifecycle including, ideation, planning, business case development, launch, sustaining, and End of Life. Develop programs and establish processes to market service offerings for switchgear and busbar to our customer base throughout the product lifecycle. Provide subject matter expertise and market direction for assigned service products and general data center industry. Work with Sales Analytics team to develop KPIs and dashboards to track program success. Be a thought leader for assigned offerings both internally and externally. Work with the Portfolio team to align messaging and product direction with the full offering portfolio. Contribute to the global portfolio product strategy and go-to-market plans. Thoroughly research and create business cases inclusive of revenue production and revenue support. Provide "train the trainer" content for other market and sales people. Prepare and deliver presentations, product demos, and develop sales enablement tools. Act as a sales escalation point for complex customer opportunities. Attend tradeshows, visit customers, meet with partners and LVO's to ensure an accurate voice of customer is heard in all product plans. Embed in other product LoB offering teams to contribute to their market product specifications, requests for engineering resource, and general requirements for Intelligent Ecosystem products. QUALIFICATIONS At least 5 years in technical product/services marketing, strategic planning, marketing or directly related experience. Deep marketing experience with strong VoC knowledge Strong knowledge of relevant customer segments Technical expertise to translate customer needs/pain points to solutions Strong written/oral communication, especially in communicating customer needs Strong relationship management skills Very strong research and analytical skills. Effectively communicates technical information and complex ideas. EDUCATION AND CERTIFICATIONS Bachelor's Degree in Engineering or related technical degree. MBA and prior consulting, strategic planning or product marketing preferred PHYSICAL REQUIREMENTS N/A ENVIRONMENTAL DEMANDS N/A TRAVEL TIME REQUIRED 10% At Vertiv, we offer the stability of a global leader in a growing industry and the opportunity of a startup. We design, manufacture and service the mission-critical infrastructure technologies for vital applications in data centers, communication networks and commercial and industrial environments. With $5.0 billion in revenue, a strong customer base and global reach in nearly 70 countries, our move to establish a standalone business enables us to deliver greater value to our customers and create new opportunities for our people. The successful candidate will embrace Vertiv's Core Principals & Behaviors to help execute our Strategic Priorities. OUR CORE PRINCIPALS: Safety. Integrity. Respect. Teamwork. Diversity & Inclusion. OUR STRATEGIC PRIORITIES Customer Focus Operational Excellence High-Performance Culture Innovation Financial Strength OUR BEHAVIORS Own It Act With Urgency Foster a Customer-First Mindset Think Big and Execute Lead by Example Drive Continuous Improvement Learn and Seek Out Development Vertiv is an Equal Opportunity/Affirmative Action employer. We promote equal opportunities for all with respect to hiring, terms of employment, mobility, training, compensation, and occupational health, without discrimination as to age, race, color, religion, creed, sex, pregnancy status (including childbirth, breastfeeding, or related medical conditions), marital status, sexual orientation, gender identity / expression (including transgender status or sexual stereotypes), genetic information, citizenship status, national origin, protected veteran status, political affiliation, or disability. If you have a disability and are having difficulty accessing or using this website to apply for a position, you can request help by sending an email to [email protected] No calls or agencies please. Vertiv will only employ those who are legally authorized to work in the United States. This is not a position for which sponsorship will be provided. Individuals with temporary visas such as E, F-1, H-1, H-2, L, B, J, O, or TN or who need sponsorship for work authorization now or in the future, are not eligible for hire.

UC Health is hiring a full-time, on-site Social Services Manager for Social Work Outpatient units. At UC Health, we're proud to have the best and brightest teams and clinicians collaborating toward our common purpose: to advance healing and reduce suffering.As the region's adult academic health system, we strive for innovation and provide world-class care for not only our community, but patients from all over the world. Join our team and you'll be able to develop your skills, grow your career, build relationships with your peers and patients, and help us be a source of hope for our friends and neighbors.UC Health is committed to providing an inclusive, equitable and diverse place of employment. The Social Services Manager is responsible for the leadership, management, supervision, and accountability of the Social Work Department to provide quality, patient centered social work services. Areas include the Emergency Room Medical Social Workers, Office of Decedent Affairs Social Workers, and Outpatient Social Services teams. Coordinate all resources and activities necessary for patient throughput, progression, and disposition. Identify and address through the escalation process any internal or external barriers that prevent and/or interfere with the delivery of quality services. Offer support and feedback to staff to maintain professional practice.Master of Social Work degree from an accredited School of Social Work Licensed Independent Social Worker by the State of Ohio Social Work Board (LISW) Certification or working towards eligibility within 2 years of start of role; LISW-S preferred. 3 years clinical supervisory experience in Social Work About UC Health UC Health is an integrated academic health system serving Greater Cincinnati and Northern Kentucky. In partnership with the University of Cincinnati, UC Health combines clinical expertise and compassion with research and teaching-a combination that provides patients with options for even the most complex situations. Members of UC Health include: UC Medical Center, West Chester Hospital, Daniel Drake Center for Post-Acute Care, Bridgeway Pointe Assisted Living, University of Cincinnati Physicians and UC Health Ambulatory Services (with more than 900 board-certified clinicians and surgeons), Lindner Center of HOPE and several specialized institutes including: UC Gardner Neuroscience Institute and the University of Cincinnati Cancer Center. Many UC Health locations have received national recognition for outstanding quality and patient satisfaction. Learn more at uchealth.com. At UC Health, we're proud to have the best and brightest teams and clinicians collaborating toward our common purpose: to advance healing and reduce suffering. As the region's adult academic health system, we strive for innovation and provide world-class care for not only our community, but patients from all over the world. Join our team and you'll be able to develop your skills, grow your career, build relationships with your peers and patients, and help us be a source of hope for our friends and neighbors. UC Health is committed to providing an inclusive, equitable, and diverse place of employment. Join our team to BE UC Health. Be Extraordinary. Be Supported. Be Hope. Apply Today!LEADERSHIP Manage, supervise, and monitor activities of supervisors, Master's prepared social workers, support staff; and social work students in assigned areas. Plan, coordinate, and implement programmatic changes that enhance improved patient care. Develop, manage and evaluate programs and services. Participate in activities that monitor, refine, and promote efficient patient throughput. Remove barriers that impact patient care; escalate system issues up through Director, VPs and the CEO. Promote inter and intra-department communications. Establish and maintain a working environment that supports the RITE Values. Motivate staff to achieve highest level of professional and personal development. Develop and implement departmental policies and procedures. Ensure associates know performance expectations and hold them accountable. Communicate and convey information to staff that promotes staff involvement and satisfaction. Develop and implement education programs for social workers and other multidisciplinary hospital staff; provide instruction and consultation to medical students and residents. Coordinate social work student internships. Provide an environment that utilizes the core values of standards of practice and ethics. Develop and maintain liaison relationships with community agencies, extended care facilities and funeral homes. Provide direct patient care services as an integral part of the escalation process. Participate in weekly patient and associate rounding activities and prepare summary reports. QUALITY IMPROVEMENT Participate in activities that promote quality and safety. Implement strategies to enhance productivity and quality of work. Participate in hospital quality improvement teams, committees, and special projects. Actively participate in the department Continuous Quality Improvement (CQI) program. Work with medical staff, department managers, and multidisciplinary hospital staff to problem-solve and facilitate effective service delivery. Develop methods and measuring devices that educate staff and improve the quality of documentation. HUMAN RESOURCES Recruit, interview and select associates for hire. Reduce turnover and vacancy rate within area of responsibility. Participate in activities that support staff retention. Complete annual performance evaluations meeting all deadlines. Ensure the Human Resources conducts exit interviews with staff voluntarily terminating. Monitor staff schedules, time and attendance records, and payroll. Ensure standards of performance are maintained at all times, taking corrective action as needed. FINANCIAL ACCOUNTABILITY Prepare and monitor departmental budgets. Maintain budgets within allowable variance. Approve purchases for supplies and equipment. Approve work hours for payroll; monitor PTO usage and payroll distribution reports. Prepare and monitor productivity reports and monthly variance reports. Ensure cost efficiency of care delivery through budget recommendations. PATIENT/FAMILY SATISFACTION Promote behavioral standards that support the values and ethics of the social work profession. Provide social work supervision to staff to promote patient/family satisfaction. Troubleshoot and mediate patient/family issues with social workers. COMPETENCY Attend meetings, mandatory training and continuing education; submit reports, chart documentation in a timely, complete manner. Lead department staff and team meetings. Able to identify the special needs and behaviors of specific patient age groups. Demonstrate competency in addressing the unique age related physical, psychosocial and social needs of patients across the life span LEADERSHIP Manage, supervise, and monitor activities of supervisors, Master's prepared social workers, support staff; and social work students in assigned areas. Plan, coordinate, and implement programmatic changes that enhance improved patient care. Develop, manage and evaluate programs and services. Participate in activities that monitor, refine, and promote efficient patient throughput. Remove barriers that impact patient care; escalate system issues up through Director, VPs and the CEO. Promote inter and intra-department communications. Establish and maintain a working environment that supports the RITE Values. Motivate staff to achieve highest level of professional and personal development. Develop and implement departmental policies and procedures. Ensure associates know performance expectations and hold them accountable. Communicate and convey information to staff that promotes staff involvement and satisfaction. Develop and implement education programs for social workers and other multidisciplinary hospital staff; provide instruction and consultation to medical students and residents. Coordinate social work student internships. Provide an environment that utilizes the core values of standards of practice and ethics. Develop and maintain liaison relationships with community agencies, extended care facilities and funeral homes. Provide direct patient care services as an integral part of the escalation process. Participate in weekly patient and associate rounding activities and prepare summary reports. QUALITY IMPROVEMENT Participate in activities that promote quality and safety. Implement strategies to enhance productivity and quality of work. Participate in hospital quality improvement teams, committees, and special projects. Actively participate in the department Continuous Quality Improvement (CQI) program. Work with medical staff, department managers, and multidisciplinary hospital staff to problem-solve and facilitate effective service delivery. Develop methods and measuring devices that educate staff and improve the quality of documentation. HUMAN RESOURCES Recruit, interview and select associates for hire. Reduce turnover and vacancy rate within area of responsibility. Participate in activities that support staff retention. Complete annual performance evaluations meeting all deadlines. Ensure the Human Resources conducts exit interviews with staff voluntarily terminating. Monitor staff schedules, time and attendance records, and payroll. Ensure standards of performance are maintained at all times, taking corrective action as needed. FINANCIAL ACCOUNTABILITY Prepare and monitor departmental budgets. Maintain budgets within allowable variance. Approve purchases for supplies and equipment. Approve work hours for payroll; monitor PTO usage and payroll distribution reports. Prepare and monitor productivity reports and monthly variance reports. Ensure cost efficiency of care delivery through budget recommendations. PATIENT/FAMILY SATISFACTION Promote behavioral standards that support the values and ethics of the social work profession. Provide social work supervision to staff to promote patient/family satisfaction. Troubleshoot and mediate patient/family issues with social workers. COMPETENCY Attend meetings, mandatory training and continuing education; submit reports, chart documentation in a timely, complete manner. Lead department staff and team meetings. Able to identify the special needs and behaviors of specific patient age groups. Demonstrate competency in addressing the unique age related physical, psychosocial and social needs of patients across the life span

POSITION SUMMARY Strategic management of a category (or categories) of Vertiv Services, Electrical Reliability Services, High Voltage Maintenance, Vertiv Energy Systems, Chloride Industrial, and Critical Uptime Solutions subcontractors in the US, Canada, and Central/Latin America. Determine need, source, select, and put contracts in place with subcontractors. Ensure all 3rd party service providers have a Service Contractor Agreement (SCA) in place, approved health and safety Pre-Qualification Form (PQF), are trained to perform service on assigned equipment, and have acceptable Key Performance Indicators (KPI) as required by the SCA. Develop national network supporting Vertiv Services growth initiatives; negotiate competitive cost structure, scope of work (SOW), coverage assignments, and alternate support as needed in each territory. Interact directly with customers and Liebert Business Partners (LBP's) to develop SOW, unique site requirements, and service level agreements and effectively communicate them to service partners. Serve as customer interface on all subcontracted services inquiries. Coordinates subcontractor bids for Vertiv Services non-standard service opportunities, communicate scopes of work, and act as an escalation point for tactical service delivery issues. Support Vertiv growth initiatives by encouraging reciprocal equipment purchases and service contracts from subcontractors. RESPONSIBILITIES Execute SCA, PQF, and cost negotiations for all Vertiv subcontractors. Manage and support new and existing service offerings as required by Vertiv Services sales including technical assistance, contract, time and material (T&M) bids/quotes and product service support presentations. Establish and manage effective national coverage network for all Vertiv Services contract, T&M, and product upgrades. Interface with internal sales, LBP's, customers, and end users to develop and communicate SOW to subcontractors. Serve as LBP/customer contact for all subcontracted service delivery issues. Includes problem identification, vendor communication, and customer corrective action response. Manage strategic service partner performance using Performance Reports, Quarterly Business Reviews, and Corrective Action Requests based on Key Performance Indicators established by Vertiv Services Field Operations. Work with Vertiv Services Field Operations to conduct make/buy analysis to determine the optimum service delivery method for customer needs. Support VS marketing in maintaining price revisions for subcontracted services. Along with Vertiv Services LBP's and Customer Success managers, participate in customer Quarterly Business Reviews to address all subcontracted services inquiries. Develop segment review to include service partner strategy, performance profile by area, competitive landscape, profitability report, rationalization opportunities, and suggestions for improvement to be presented to executive management. Maintain positive, cooperative relationship with all service providers that enhances Vertiv image in the marketplace. Actively encourage reciprocal product and service purchases from subcontractors. After-hours escalation contact for Customer Resolution Center for alternative assignments. Other duties & special projects as required QUALIFICATIONS Minimum Job Qualifications: 5 to 8 years contract management experience, procurement, and or related discipline and work experience. Understanding of critical space environments, service products, Vertiv LBP structure, and customers a plus. Service Industry experience a plus. Detail oriented, problem solving skills, and ability to work with all levels within organization Contract bid proposal experience a plus. Direct customer communication experience with strong customer service orientation. Excellent verbal & written communication skills, and proven project leadership are essential. Ability to handle multiple tasks and work with minimum supervision Oracle experience a plus. Well-developed organizational skills and attention to detail. Developed proficiency with Microsoft Office applications - Word, Excel, Power Point, Access EDUCATION AND CERTIFICATIONS High School Diploma or GED Bachelor's Degree in Business, Procurement, or equivalent. MBA preferred. PHYSICAL REQUIREMENTS No Special Physical Requirements POSITIONS ELIGIBILITY REQUIREMENTS Must be accessible 24x7. Flexible to overtime and 30% travel. At Vertiv, we offer the stability of a global leader in a growing industry and the opportunity of a startup. We design, manufacture and service the mission-critical infrastructure technologies for vital applications in data centers, communication networks and commercial and industrial environments. With $5.0 billion in revenue, a strong customer base and global reach in nearly 70 countries, our move to establish a standalone business enables us to deliver greater value to our customers and create new opportunities for our people. The successful candidate will embrace Vertiv's Core Principals & Behaviors to help execute our Strategic Priorities. OUR CORE PRINCIPALS: Safety. Integrity. Respect. Teamwork. Diversity & Inclusion. OUR STRATEGIC PRIORITIES Customer Focus Operational Excellence High-Performance Culture Innovation Financial Strength OUR BEHAVIORS Own It Act With Urgency Foster a Customer-First Mindset Think Big and Execute Lead by Example Drive Continuous Improvement Learn and Seek Out Development Vertiv is an Equal Opportunity/Affirmative Action employer. We promote equal opportunities for all with respect to hiring, terms of employment, mobility, training, compensation, and occupational health, without discrimination as to age, race, color, religion, creed, sex, pregnancy status (including childbirth, breastfeeding, or related medical conditions), marital status, sexual orientation, gender identity / expression (including transgender status or sexual stereotypes), genetic information, citizenship status, national origin, protected veteran status, political affiliation, or disability. If you have a disability and are having difficulty accessing or using this website to apply for a position, you can request help by sending an email to [email protected] No calls or agencies please. Vertiv will only employ those who are legally authorized to work in the United States. This is not a position for which sponsorship will be provided. Individuals with temporary visas such as E, F-1, H-1, H-2, L, B, J, O, or TN or who need sponsorship for work authorization now or in the future, are not eligible for hire.

POSITION SUMMARY As a Global Strategic Account Execution Manager at Vertiv, you will play a pivotal role in enhancing our customer engagement and ensuring the successful execution of projects and programs for a specific key account. This dynamic and customer-facing position demands exceptional leadership, communication, team building skills and project management skills, as well as an overall understanding of our products and services. You will have end-to-end responsibility for managing most aspects of the account, from product delivery to post-sales support, and you will serve as the single point of contact, globally, across all end-to-end support functions - technical development, R&D, operations, customer service, product delivery, on-site project management, and post sales service and support. This role will be a key partner to the GSA Account Director and will act as a global customer advocate managing execution and engagement to ensure a seamless global customer experience.RESPONSIBILITIES Client Engagement Management: Build and maintain strong relationships with the key client stakeholders. Act as the primary point of contact for the client along with GSA Account Director, ensuring effective communication and understanding of their needs and expectations. Collaborate with the sales account manager to align on customer expectations and drive successful execution. Coordinate and manage early-stage customer technical engagement by getting technical sales involved to drive clarity on scope, engagement, deliverables, and expectations. Project and Program Management: Lead end-to-end project and program management activities, including planning, execution, monitoring, and delivery. Oversee product delivery, site deployments, and technical development engagements, ensuring they meet quality, scope, and timeline requirements. Manage all aspects of customer engagement, including program strategy, milestones, and deliverables. Monitor the financial performance of projects and work with offering management if pricing needs to be adjusted. Manage the scope, budget, and deadline with project managers to ensure we are meeting the expectations of our customers on their projects. Team Leadership and Collaboration: Leads team of direct reports in setting and achieving objectives in line with corporate values and goals. Act as an umbrella program manager, coordinating with various program and project management functions within the company (e.g., customer service, on-site service project management, factory, quality, issue resolution and operations program management) to streamline the customer interface and ensure a cohesive approach. Provide leadership and guidance to cross-functional teams involved in the client's projects and programs. Coordinate and lead across various internal support functions (managing with and executing through) throughout the product and project lifecycle. Risk Management: Identify potential risks and proactively implement mitigation strategies to ensure project and program success. Monitor project progress and address issues promptly to minimize disruptions. Assemble cross functional teams to address issues (quality, safety, manufacturing etc...) to ensure program or project issues are resolved in a timely manner. Post-Sales Support: Oversee post-sales service and support activities, ensuring customer satisfaction and addressing any issues or concerns promptly. Act as liaison and escalation point for Service business and CSMs for the Account Continuously seek opportunities to enhance the client's experience and value from our products and services. QUALIFICATIONS 5+ years' experience in program and project management, preferably in a customer-facing role. Program certification and 10 years' experience preferred. Strong leadership skills with the ability to lead and motivate cross-functional teams. Prior experience directly managing and developing a team. Exceptional communication and interpersonal skills to effectively engage with clients and internal stakeholders. Strategic thinking and problem-solving abilities. Proficiency in project management tools and methodologies. Excellent organizational skills and attention to detail. Ability to thrive in a fast-paced, dynamic environment. Prior experience in Data Center industry and knowledge of Power and Thermal products EDUCATION AND CERTIFICATIONS Bachelor's degree in engineering, operations, or a related technical field MBA preferred. PHYSICAL REQUIREMENTS No Special Physical Requirements TRAVEL TIME REQUIRED 10% At Vertiv, we offer the stability of a global leader in a growing industry and the opportunity of a startup. We design, manufacture and service the mission-critical infrastructure technologies for vital applications in data centers, communication networks and commercial and industrial environments. With $5.0 billion in revenue, a strong customer base and global reach in nearly 70 countries, our move to establish a standalone business enables us to deliver greater value to our customers and create new opportunities for our people.The successful candidate will embrace Vertiv's Core Principals & Behaviors to help execute our Strategic Priorities. OUR CORE PRINCIPALS: Safety. Integrity. Respect. Teamwork. Diversity & Inclusion.OUR STRATEGIC PRIORITIES Customer Focus Operational Excellence High-Performance Culture Innovation Financial Strength OUR BEHAVIORS Own It Act With Urgency Foster a Customer-First Mindset Think Big and Execute Lead by Example Drive Continuous Improvement Learn and Seek Out Development Vertiv is an Equal Opportunity/Affirmative Action employer. We promote equal opportunities for all with respect to hiring, terms of employment, mobility, training, compensation, and occupational health, without discrimination as to age, race, color, religion, creed, sex, pregnancy status (including childbirth, breastfeeding, or related medical conditions), marital status, sexual orientation, gender identity / expression (including transgender status or sexual stereotypes), genetic information, citizenship status, national origin, protected veteran status, political affiliation, or disability. If you have a disability and are having difficulty accessing or using this website to apply for a position, you can request help by sending an email to [email protected] The estimated deadline to submit an application for this role in CO is 6/24/24, the company may need to extend the deadline based off the needs of the business and open role. If an extension is needed, the date will be updated accordingly. The anticipated salary range for this role in the NYC, CO, WA, CT and CA locality is between $120k to $150k per year salary ranges for other geographic localities may vary. The role is eligible for a 15% annual bonus. Certain roles are eligible for additional rewards, including merit increases, annual bonus and stock. These awards are allocated based on individual performance and are role based. In addition, certain roles also have the opportunity to earn sales incentives based on revenue or utilization, depending on the terms of the plan and the employee's role. The role is eligible to participate in a comprehensive and competitive benefits program, including medical, dental, vision, disability, PTO, holiday pay, and 401k. Additional details about total compensation and benefits will be provided during the hiring process. No calls or agencies please. Vertiv will only employ those who are legally authorized to work in the United States. This is not a position for which sponsorship will be provided. Individuals with temporary visas such as E, F-1, H-1, H-2, L, B, J, O, or TN or who need sponsorship for work authorization now or in the future, are not eligible for hire.

POSITION SUMMARY As a Global Strategic Account Execution Manager at Vertiv, you will play a pivotal role in enhancing our customer engagement and ensuring the successful execution of projects and programs for a specific key account. This dynamic and customer-facing position demands exceptional leadership, communication, team building skills and project management skills, as well as an overall understanding of our products and services. You will have end-to-end responsibility for managing most aspects of the account, from product delivery to post-sales support, and you will serve as the single point of contact, globally, across all end-to-end support functions - technical development, R&D, operations, customer service, product delivery, on-site project management, and post sales service and support. This role will be a key partner to the GSA Account Director and will act as a global customer advocate managing execution and engagement to ensure a seamless global customer experience.RESPONSIBILITIES Client Engagement Management: Build and maintain strong relationships with the key client stakeholders. Act as the primary point of contact for the client along with GSA Account Director, ensuring effective communication and understanding of their needs and expectations. Collaborate with the sales account manager to align on customer expectations and drive successful execution. Coordinate and manage early-stage customer technical engagement by getting technical sales involved to drive clarity on scope, engagement, deliverables, and expectations. Project and Program Management: Lead end-to-end project and program management activities, including planning, execution, monitoring, and delivery. Oversee product delivery, site deployments, and technical development engagements, ensuring they meet quality, scope, and timeline requirements. Manage all aspects of customer engagement, including program strategy, milestones, and deliverables. Monitor the financial performance of projects and work with offering management if pricing needs to be adjusted. Manage the scope, budget, and deadline with project managers to ensure we are meeting the expectations of our customers on their projects. Team Leadership and Collaboration: Leads team of direct reports in setting and achieving objectives in line with corporate values and goals. Act as an umbrella program manager, coordinating with various program and project management functions within the company (e.g., customer service, on-site service project management, factory, quality, issue resolution and operations program management) to streamline the customer interface and ensure a cohesive approach. Provide leadership and guidance to cross-functional teams involved in the client's projects and programs. Coordinate and lead across various internal support functions (managing with and executing through) throughout the product and project lifecycle. Risk Management: Identify potential risks and proactively implement mitigation strategies to ensure project and program success. Monitor project progress and address issues promptly to minimize disruptions. Assemble cross functional teams to address issues (quality, safety, manufacturing etc...) to ensure program or project issues are resolved in a timely manner. Post-Sales Support: Oversee post-sales service and support activities, ensuring customer satisfaction and addressing any issues or concerns promptly. Act as liaison and escalation point for Service business and CSMs for the Account Continuously seek opportunities to enhance the client's experience and value from our products and services. QUALIFICATIONS 5+ years' experience in program and project management, preferably in a customer-facing role. Program certification and 10 years' experience preferred. Strong leadership skills with the ability to lead and motivate cross-functional teams. Prior experience directly managing and developing a team. Exceptional communication and interpersonal skills to effectively engage with clients and internal stakeholders. Strategic thinking and problem-solving abilities. Proficiency in project management tools and methodologies. Excellent organizational skills and attention to detail. Ability to thrive in a fast-paced, dynamic environment. Prior experience in Data Center industry and knowledge of Power and Thermal products EDUCATION AND CERTIFICATIONS Bachelor's degree in engineering, operations, or a related technical field MBA preferred. PHYSICAL REQUIREMENTS No Special Physical Requirements ENVIRONMENTAL DEMANDS Standard office environment Working in office full time is required, Westerville, Ohio. TRAVEL TIME REQUIRED 10% At Vertiv, we offer the stability of a global leader in a growing industry and the opportunity of a startup. We design, manufacture and service the mission-critical infrastructure technologies for vital applications in data centers, communication networks and commercial and industrial environments. With $5.0 billion in revenue, a strong customer base and global reach in nearly 70 countries, our move to establish a standalone business enables us to deliver greater value to our customers and create new opportunities for our people.The successful candidate will embrace Vertiv's Core Principals & Behaviors to help execute our Strategic Priorities. OUR CORE PRINCIPALS: Safety. Integrity. Respect. Teamwork. Diversity & Inclusion.OUR STRATEGIC PRIORITIES Customer Focus Operational Excellence High-Performance Culture Innovation Financial Strength OUR BEHAVIORS Own It Act With Urgency Foster a Customer-First Mindset Think Big and Execute Lead by Example Drive Continuous Improvement Learn and Seek Out Development Vertiv is an Equal Opportunity/Affirmative Action employer. We promote equal opportunities for all with respect to hiring, terms of employment, mobility, training, compensation, and occupational health, without discrimination as to age, race, color, religion, creed, sex, pregnancy status (including childbirth, breastfeeding, or related medical conditions), marital status, sexual orientation, gender identity / expression (including transgender status or sexual stereotypes), genetic information, citizenship status, national origin, protected veteran status, political affiliation, or disability. If you have a disability and are having difficulty accessing or using this website to apply for a position, you can request help by sending an email to [email protected] No calls or agencies please. Vertiv will only employ those who are legally authorized to work in the United States. This is not a position for which sponsorship will be provided. Individuals with temporary visas such as E, F-1, H-1, H-2, L, B, J, O, or TN or who need sponsorship for work authorization now or in the future, are not eligible for hire.

UC Health is hiring a full-time Project Portfolio Manager for the CMO office. As the Project Portfolio Manager, your primary role will be the management of a focused portfolio of initiatives and project work for one or more assigned clinical or non-clinical domain(s) areas - (OR/Periop, Women's Health, Psychiatry, ICU, Inpatient, Emergency Services, Procedural, Diagnostic, Ambulatory or Finance, HR, Supply Chain, etc.) The portfolio of work will include multiple concurrent moderate to highly complex projects. This position will focus on priorities that the clinical and non-clinical systems identify for the organization to move towards the goal of becoming a top-performing health system using the UC Health Performance Improvement Way (quality/performance) as the foundation to achieve this goal. About UC HealthUC Health is an integrated academic health system serving Greater Cincinnati and Northern Kentucky. In partnership with the University of Cincinnati, UC Health combines clinical expertise and compassion with research and teaching - a combination that provides patients with options for even the most complex situations. Members of UC Health include: UC Medical Center, West Chester Hospital, Daniel Drake Center for Post-Acute Care, Bridgeway Pointe Assisted Living, University of Cincinnati Physicians and UC Health Ambulatory Services (with more than 900 board-certified clinicians and surgeons), Lindner Center of HOPE and several specialized institutes including: UC Gardner Neuroscience Institute and the University of Cincinnati Cancer Center. Many UC Health locations have received national recognition for outstanding quality and patient satisfaction. Learn more at uchealth.com.Minimum Required: Bachelor Degree. Preferred: Masters Degree. Required: Minimum of 2 years related experience. Preferred: Institute for Improvement (IHI) Certification, Project Management Professional (PMP), or related certification. Preferred Skills and Knowledge: LEAN/Six Sigma Experience and/or formal training desirable In order to have organizational credibility a bachelors degree in a related field is an educational requirement. An advanced degree is desirable, but not essential. Ideal candidate should be comfortable with ambiguity and have willingness to build new infrastructure and programming. Experience in the following software applications is required: Spreadsheets (Excel, etc.), Power Point, Word Processing (Word, etc.), Tableau Ability to create project specific Gantt Charts, SBAR's, Flow Charts, and Project Charters Must present a professional manner, have good verbal/written communication skills; be able to maintain confidentiality of all data. Demonstrate ability to lead and coach teams with across a wide variety of skill levels (staff to Sr. Exec, technicians, nurses, physicians) as well as across the full spectrum of UC Health functions (Ambulatory, Hospital, Business, etc.) The ideal candidate will be comfortable and excellent at change management and coaching teams. At UC Health, we're proud to have the best and brightest teams and clinicians collaborating toward our common purpose: to advance healing and reduce suffering. As the region's adult academic health system, we strive for innovation and provide world-class care for not only our community, but patients from all over the world. Join our team and you'll be able to develop your skills, grow your career, build relationships with your peers and patients, and help us be a source of hope for our friends and neighbors. UC Health is committed to providing an inclusive, equitable, and diverse place of employment.Communication Facilitates and manages group discussions and meetings while building relationships with stakeholders. Manages and develops communication to key leadership members within UC Health and other stakeholders including but not limited to steering committees, board meetings, and other venues. Composes, edits, and delivers written and verbal communications. Conflict resolution/relationship management with senior leaders, management, and others Primary point of contact for all projects and initiatives taken on by assigned domain(s). Portfolio Management Leverages the UC Health PI (Performance Improvement) Way to manage the portfolio(s) of work for a dedicated clinical domain area. Ensure documentation for associated project work. Serves as primary contact point to stakeholders working with clinical domains and with clinical domain leadership to define projects, set the project scope, stakeholder analysis/engagement, etc. Manages the creation of work products and projects of others to ensure quality deliverables while working independently. Ensures timely progress toward portfolio goals and escalation of barriers as appropriate. Coordinates work with other Portfolio Project Managers and project owners to achieve corporate goals. Bridges gaps between strategy and implementation. Instead of focusing on a particular project, portfolio management considers every project or potential project and its potential to achieve business goals. Projects capacity planning/load balancing; project intake; index resources. Data & analytics - Reviews metrics that can be leveraged to support progress towards goals; support domain needs through minor data analysis, leverage existing templates when applicable. Project Management Plans for project resource requirements (time, labor, and/or financial). Provides project management support as needed for ad hoc identified projects that are prioritized by the enterprise Sets deadlines and tracks progress. Ensures completion of administrative functions to promote effective meetings. Strategic Planning - 10% Work with leadership to track performance of KPIs. Participation in enterprise goal planning/setting and ensure integration into domain goal planning. Mentor and Develop Assists domain team(s) with developing attainable goals and oversees ongoing development and maintenance of project activities. Monitors, provides guidance, and escalates project or team performance risks and issues to domain leadership as needed. Communication Facilitates and manages group discussions and meetings while building relationships with stakeholders. Manages and develops communication to key leadership members within UC Health and other stakeholders including but not limited to steering committees, board meetings, and other venues. Composes, edits, and delivers written and verbal communications. Conflict resolution/relationship management with senior leaders, management, and others Primary point of contact for all projects and initiatives taken on by assigned domain(s). Portfolio Management Leverages the UC Health PI (Performance Improvement) Way to manage the portfolio(s) of work for a dedicated clinical domain area. Ensure documentation for associated project work. Serves as primary contact point to stakeholders working with clinical domains and with clinical domain leadership to define projects, set the project scope, stakeholder analysis/engagement, etc. Manages the creation of work products and projects of others to ensure quality deliverables while working independently. Ensures timely progress toward portfolio goals and escalation of barriers as appropriate. Coordinates work with other Portfolio Project Managers and project owners to achieve corporate goals. Bridges gaps between strategy and implementation. Instead of focusing on a particular project, portfolio management considers every project or potential project and its potential to achieve business goals. Projects capacity planning/load balancing; project intake; index resources. Data & analytics - Reviews metrics that can be leveraged to support progress towards goals; support domain needs through minor data analysis, leverage existing templates when applicable. Project Management Plans for project resource requirements (time, labor, and/or financial). Provides project management support as needed for ad hoc identified projects that are prioritized by the enterprise Sets deadlines and tracks progress. Ensures completion of administrative functions to promote effective meetings. Strategic Planning - 10% Work with leadership to track performance of KPIs. Participation in enterprise goal planning/setting and ensure integration into domain goal planning. Mentor and Develop Assists domain team(s) with developing attainable goals and oversees ongoing development and maintenance of project activities. Monitors, provides guidance, and escalates project or team performance risks and issues to domain leadership as needed.

Vertiv is hiring a Manager, Account Program Management in Anderson, SC or Westerville, OH. This is a highly visible and critical leadership role that is responsible for managing some of Vertiv's largest key customer accounts. This role will lead a project execution team who drive communication and coordination between external partners for our key customer base (customers, general contractors, site personnel, suppliers) and internally across departments (Sales, Operations, Engineering, Purchasing, Field Services, and Finance) to deliver exceptional customer service and on-time product delivery for our customers from order acknowledgement to shipment from our factory. The incumbent is responsible for the successful execution of a project including cost, schedule, quality, and customer satisfaction for assigned customer accounts across multiple product lines and sites in a rapid deployment environment. They will lead a project execution team who understands the customer's perspective, proactively responds to customers, and gains customer trust by continually meeting commitments. This is a key leadership role and will be responsible for implementing Vertiv's Global strategy and execution for the account, working with cross functional leaders through lines of business, commercial and service organizations. Teamwork with global divisions of Vertiv is of paramount importance as is the ability to work well with respected executive leaders for each client. RESPONSIBILITIES Works with the Project Management Office (PMO) to help define and develop methods and procedures and institute best practices. Ensures all procedures are enforced on projects. Define and obtain the appropriate resources required to fulfill the project scope of work. Work with all functional group leaders to develop the project organizational resource chart. Develops a RACI Matrix to ensure functional stakeholders understand roles, responsibilities and deliverables. Coordinates with Order Management, plant production, Logistics, contractors, Services and warranty groups throughout the project, serving as primary point of escalation for potential conflicts to avoid impact to the customer, and balance large projects demand with flow business. Follow Reporting and tracking programs to assure the project is on target for quality, schedule and cost targets. Establish project reporting and KPI's. Document meeting notes, action items and follow through to completion. Ensure successful execution and delivery of contract requirements and customer expectations by enforcing cross-functional management of project execution teams. Resolve and create urgency around any issues that would impede the success of the project. Ensure that issues are resolved in a timely manner and communicated to the stakeholders. Monitor team schedules and ensure coordination of activities on the critical path to meet and succeed customer expectations. Build, develop and maintain business relationships, as well as the customer satisfaction level, for assigned customer accounts. Work with the commercial teams to identify sales and business opportunities, for short and long-term goals defined as part of growth plans for assigned accounts. Ensure existing customer portfolio is developed and maintained at all levels to ensure positive customer satisfaction. QUALIFICATIONS Associate or Bachelor's required. MBA preferred Project Management Professional (PMP) preferred 7-10 years of work experience Experience of delivering significant value projects in a Manufacturing & Engineering environment to a range of strategic customers Experience in leading and executing for large corporate accounts with annual revenue > $100M Must have ability to communicate effectively, including conducting meetings and presentations to internal and external decision makers at executive level. Must be able to work in a matrixed environment. Knowledge of construction, electrical and mechanical contracting is a plus. Critical infrastructure and data center expertise with UPS, thermal, battery and monitoring is a plus. Demonstrated ability to close complex transactions through direct influence with multiple decision makers Provide guidance and oversight to team members to facilitate proper influence, whether it is of a business, technical, legal, or other nature Excellent organizational, analytical, and interpersonal skills. Excellent project management skills preferred. Must be a self-starter and follow projects to completion with minimal supervision. Must be able to work under different levels of pressure with strong interpersonal and leadership skills. An effective motivator with an enthusiastic desire to succeed is desired. PHYSICAL & ENVIRONMENTAL DEMANDS No special physical demands TIME TRAVEL REQUIRED 25% The successful candidate will embrace Vertiv's Core Principals & Behaviors to help execute our Strategic Priorities. OUR CORE PRINCIPALS: Safety. Integrity. Respect. Teamwork. Diversity & Inclusion. OUR STRATEGIC PRIORITIES Customer Focus Operational Excellence High-Performance Culture Innovation Financial Strength OUR BEHAVIORS Own It Act With Urgency Foster a Customer-First Mindset Think Big and Execute Lead by Example Drive Continuous Improvement Learn and Seek Out Development At Vertiv, we offer the stability of a global leader in a growing industry and the opportunity of a startup. We design, manufacture and service the mission-critical infrastructure technologies for vital applications in data centers, communication networks and commercial and industrial environments. With more than 27,000 people worldwide and over $5.5 billion in revenue, a strong customer base and global reach in nearly 130 countries, our move to establish a standalone business enables us to deliver greater value to our customers and create new opportunities for our people. Vertiv is an Equal Opportunity/Affirmative Action employer. We promote equal opportunities for all with respect to hiring, terms of employment, mobility, training, compensation, and occupational health, without discrimination as to age, race, color, religion, creed, sex, pregnancy status (including childbirth, breastfeeding, or related medical conditions), marital status, sexual orientation, gender identity / expression (including transgender status or sexual stereotypes), genetic information, citizenship status, national origin, protected veteran status, political affiliation, or disability. If you have a disability and are having difficulty accessing or using this website to apply for a position, you can request help by sending an email to [email protected]. If you are interested in applying or learning more about this role, please visit the company's career page located on Vertiv.com/Careers Work Authorization No calls or agencies please. Vertiv will only employ those who are legally authorized to work in the United States. This is not a position for which sponsorship will be provided. Individuals with temporary visas such as E, F-1, H-1, H-2, L, B, J, or TN or who need sponsorship for work authorization now or in the future, are not eligible for hire.

Hyosung America, IncJob Type: Full TimeLocation: USOVERVIEWNautilus Hyosung America, Inc. (HYOSUNG) is a world leader in ATM self-service technologies. We have built a reputation for innovation by continually researching, developing and delivering quality ATM products – flexible products that adapt to our changing world and our customers’ changing needs. JOB SUMMARY:The Senior Director of Service Account Management is responsible for managing the overall relationship with their assigned NHA Customer(s) and/or VAR(s) (Value Added Resellers). The position is responsible for handling escalations to minimize further escalations to NHA Executive Management. The Senior Director of Service Account Management will ensure the organization is meeting/exceeding customer expectations related to contractual SLAs (Service level Agreements) on a daily basis. Additionally, the position develops and maintains end to end processes to ensure consistent high quality of customer deliverables from Pre-Sales to Billing; reviews daily/weekly/monthly reports and any negative trends identified are assigned to the responsible team for mitigation plans and resolution. This role also assists the VP of Account Management with special projects and with providing support to the teams and our customers. ESSENTIAL FUNCTIONS:Responsible to maintain and foster a positive relationship with assigned customer(s).Manage the client relationship by providing expert guidance and support where needed. Accountable to meet with and discuss NHA service delivery performance and provide reports to customer as required.Responsible to keep customer advised of any issues affecting the contractual SLAs.Ensures that NHA Service organization is kept current with customer concerns or issues to head off any upper management escalations in an effort to maintain the highest level of customer satisfactionWorks directly with the VP of Account Management to address any customer feedback or needs. Works with other departments including shipping, deployment, repair center and service to ensure all customer needs are met and that contractual obligations are fulfilled. Any other tasks and or duties assigned by management EDUCATION AND EXPERIENCE:Bachelor's degree in Business, Accounting or similar position.Ten (10) years of experience in Account Management within a similar size organization. Prior ATM or Financial Services experience preferredStrong verbal and written communication skillsAn analytical mind and inclination for problem-solving Proficiency with MS Office applications preferredAbility to navigate various data base applications Attention to detailExcellent interpersonal skillsPossess excellent written and verbal communication skillsCreate and maintain a positive working environment and relationship with both internal and external customers.PHYSICAL DEMANDS: These physical demands are representative of the physical requirements necessary for an employee to successfully perform the essential functions of the job. Reasonable accommodation can be made to enable people with disabilities to perform the described essential functions.While performing the responsibilities of the job, the employee is required to talk and hear. The employee is often required to sit and use their hands and fingers, to handle or feel. The employee is frequently required to stand, walk, reach with arms and hands, climb or balance, and to stoop, kneel, crouch or crawl. Employee must be able to lift 50lbs without assistance. May be asked to lift up to 80lbs with assistance of machinery or helper. Vision abilities required to perform this job include close vision.WORK ENVIRONMENT: While performing the responsibilities of the job, these work environment characteristics are representative of the environment the job holder will encounter. Reasonable accommodations may be made to enable people with disabilities to perform the essential functions of the job.The employee may be occasionally exposed to moving mechanical parts and vehicles. The noise level in the work environment is usually quiet to moderate. The passage of employees through the work area is average and normal.This position is a high-security position, and may pose a risk of exposure to criminal elements. Proper security training and awareness is required. Nautilus Hyosung America, Inc. recognizes and values the diversity of its employees, customers and business partners. Equal Opportunity Employer ~ Minorities/Females/Disabled/VeteranPI240965137