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Customer Experience Manager Salary in Atlanta, GA

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Customer Experience Specialist - Atlanta, GA
OLDCASTLE INFRASTRUCTURE, INC., Atlanta
Job ID: 495954 Non-ExemptOldcastle Infrastructure , a CRH company, is the leading provider of utility infrastructure solutions for the water, energy, and communications markets throughout North America. We're more than just a manufacturer of precast concrete, polymer concrete, or plastic products. We're a trusted and strategic partner to engineers, contractors, distributors, specifiers, and more. With our network of more than 80 manufacturing facilities and more than 4,000 employees, we're leading the industry with innovation and a safety-first mindset. Job Description This person will be responsible for promptly addressing customer inquiries: providing quotations, entering orders, and answering questions/concerns in a timely and professional manner. This is an entry level position (2 years' minimum experience) that will be responsible for managing customer relationships in a specified market base as outlined in Oldcastle's SOPs. Position Functions and Tasks The primary functions are to enter orders and estimates, and answer calls in a timely and respectful manner. Candidate must be solution-driven in any interactions with customers, both internal and external. Duties Process and support customers' orders and inquiries related to their dedicated market Answer calls and handle email inquiries; providing courteous , timely, and effective customer service Inform customers of the status of their orders, advising them of any changes Comply with company attendance standards Coordinate effectively with transportation, planning, engineering and sales Create cases in NetSuite for customer issue resolution and product design Basic understanding of processing EDI orders Working with customers to create return authorizations Characteristics of the Successful Candidate Strong relationship skills: fits well with all employee levels, is comfortable with rigorous give and take, communicative and collaborative style Effective Team Player with the ability to work independently Energetic, able to provide and receive feedback A willingness to take instruction and be accountable for their duties Skilled user in MS Office programs (NetSuite a plus) Customer-focused: dedicated to meeting the expectations of internal and external customers Able to organize and prioritize work in an effective manner Able to deal with client escalations in a respectful and effective manner Has a keen interest in personal development; i.e. learning the business, product application, intercommunication skills, etc. Requirements 1+ years Customer Service in an office environment Experience working in manufacturing or logistics is preferred Excellent interpersonal and oral/written communication Comfortable user of excel Detail-oriented, with the ability to multi-task Demonstrated ability to work calmly in a fast-paced team environment Willing to be adaptable & flexible in our ever-changing work environment What CRH Offers You Highly competitive base pay Comprehensive medical, dental and disability benefits programs Group retirement savings program Health and wellness programs A diverse and inclusive culture that values opportunity for growth, development, and internal promotion About CRH CRH has a long and proud heritage. We are a collection of hundreds of family businesses, regional companies and large enterprises that together form the CRH family. CRH operates in a decentralized, diversified structure that allows you to work in a small company environment while having the career opportunities of large international organization.If you're up for a rewarding challenge, we invite you to take the first step and apply today! Once you click apply now, you will be brought to our official employment application. Please complete your online profile and it will be sent to the hiring manager. Our system allows you to view and track your status 24 hours a day. Thank you for your interest!Oldcastle Enclosure Solutions (OES), a CRH Company, is an Affirmative Action and Equal Opportunity Employer.EOE/Vet/Disability--If you want to know more, please click on this link .
Guest Experience Manager
CAVA, Atlanta
Guest Experience Manager(Hourly Manager) At CAVA, we love what we do, and we try and make every day as fulfilling as the last. Our restaurants need team members to make the magic happen every day. Everyone matters and we're here to celebrate your growth. We foster a culture built on five core values: Positivity - Every one of us can change someone's day for the better. Transparency -We use transparency to help us make decisions through open dialogue Humility - We can always find ways to improve. Fanaticism - We are passionate about the opportunity to turn every guest into a fanatic. Thoughtfulness -We go above and beyond for our guests, our teams and communities. The Role: Our ideal Guest Experience Manager is hardworking, passionate, and capable of leading and coaching a team. Guest Experience Managers partner with the General Manager to support daily restaurant operations. They motivate and lead team members, uphold standards in the kitchen and dining room, and ensure a safe, positive environment for guests and the team. What You'll Do: Lead and develop Team Members and Special Ops Trainers Be responsible for the entire guest experience Develop Culinary Leads and uphold food safety & quality standards Oversee food and beverage management, including inventory, ordering, and budget Put deliveries away, plus any additional duties assigned Ability to cross train across the restaurant to ensure rapid growth May stand for long periods of time and lift up to 50 pounds Assist with any additional duties assigned Physical Requirements: Must be able to bend and reach overhead often Must possess dexterity to handle tongs, pots/pans, and other equipment Must be comfortable working in temperatures ranging from hot to cold Must be comfortable working near open flames May be required to work in tight spaces Must maintain near constant communication with multiple people Close vision, distance vision, and peripheral vision is required Must be able to sit, squat and kneel occasionally Must be able to work in a constant state of alertness and safe manner May be required to occasionally work in outdoor weather conditions Benefits at CAVA? We've got you covered. Here are just some of the benefits available to CAVA team members: Competitive pay Health, Dental, Vision, Telemedicine, Pet Insurance plus more!* 401k enrollment with CAVA contribution* Paid sick leave, parental leave, and community service leave* FREE CAVA Meal for every shift worked The opportunity to be on the ground floor of a rapidly growing brand *indicates eligible qualifying positions As an equal opportunity employer, CAVA considers applicants for all positions without regard to race, color, sex, religion, national origin, disability, age, height, weight, marital status, sexual orientation, familial status, genetic information or any other characteristic or protected classes as defined by federal, state, or local law. Guest Experience Manager | Hourly Assistant Manager | Shift Leader | Hourly Manager | Shift Manager | Customer Service | Restaurant | Part Time | Full Time | Team Member
Customer Success Manager
WelcomeHome Software, Atlanta
About WelcomeHomeWelcomeHome is an Atlanta-based SaaS provider with the mission to build the best Customer Relationship Management (CRM) platform in the senior living space.Since launch in 2019, we have sustained consistent and rapid growth, expanding from four to 50+ employees.Profitable from day one, we've succeeded with a focused team that prioritizes client success over external / VC reporting and updates.WelcomeHome's differentiation extends beyond providing the most technologically advanced, easy to use software in the space. Clients receive white glove support, from the migration from their legacy CRM platform to ongoing day to day training and troubleshooting.About the RoleAs a Customer Success Manager, you will work directly with our Director of Customer Success to ensure customers quickly adopt WelcomeHome and then continue to use and love our system. For assigned clients, you will serve as the face of the company, to both the senior-most executives to the community users. Responsibilities include:Onboarding new clients by configuring the software to match the communities' sales standards and terminologyTraining community Sales Directors, whether on-site or via video conferenceElevating key needs to the company's senior leadershipMining industry data and insights and client metrics to advise sales leaders on opportunities to drive improve performanceConducting Quarterly Business Reviews with our clients' senior sales leadersThis position is based in our Atlanta office. While Welcome Home supports hybrid work, employees for this role are only eligible after the onboarding period (~3-6 months of full-time employment)About youThe ideal candidate is an organized, thoughtful, and detail-oriented individual who is inspired by innovation and our customer's success. In addition, a great candidate might have:2+ years in customer success in a software environmentStrong problem-solving abilityExcellent written and interpersonal communication skillsCritical thinking and data analysis skillsPrior experience in a start-up a plusWhat You'll Get WelcomeHome values all of its employees and strives to provide a competitive compensation package. Benefits include health, vision and dental coverage, 401(k) matching, and unlimited PTO.But, on top of that, you'll be surrounded by awesome people who care deeply about what they do and will do whatever it takes to help you succeed.
Customer Marketing Manager
Agile Resources, Inc., Atlanta
Client Marketing ManagerLocation: This role will be hybrid in Atlanta, GA (Vinings) 2-3 days per week with the remainder of the week as remoteSalary: $75,000 - $85,000 annual salary Our industry-leading client is looking for a Client Marketing Manager to join their team to drive demand & client acquisition across B2B2C channels!Here is what you will be doing:Craft strategic plans and manage projects for new and existing clientsReimagine & optimize client events (onsite/offsite)Develop & execute multi-channel marketing campaigns (digital, email, direct mail)Partner with sales & marketing to ensure brand consistency & message clarityAnalyze data & optimize campaigns for maximum impactLead tracking & reporting on client acquisition metricsRequired Experience:Bachelor's Degree or equivalent experience5 years experience in the multi-channel marketing or related fieldMulti-channel marketing expertiseProject management skills Salesforce experience Strong client-facing experience Preferred qualifications:B2B2C marketing experienceBilingual proficiency in English and SpanishExperience with Asana
Customer Experience Specialist - Atlanta, GA
Oldcastle, Atlanta
Job ID: 493731 Non-ExemptOldcastle Infrastructure™, a CRH company, is the leading provider of utility infrastructure solutions for the water, energy, and communications markets throughout North America. We're more than just a manufacturer of precast concrete, polymer concrete, or plastic products. We're a trusted and strategic partner to engineers, contractors, distributors, specifiers, and more. With our network of more than 80 manufacturing facilities and more than 4,000 employees, we're leading the industry with innovation and a safety-first mindset.Job DescriptionThis person will be responsible for promptly addressing customer inquiries: providing quotations, entering orders, and answering questions/concerns in a timely and professional manner. This is an entry level position (2 years' minimum experience) that will be responsible for managing customer relationships in a specified market base as outlined in Oldcastle's SOPs. Position Functions and TasksThe primary functions are to enter orders and estimates, and answer calls in a timely and respectful manner. Candidate must be solution-driven in any interactions with customers, both internal and external. Duties Process and support customers' orders and inquiries related to their dedicated market Answer calls and handle email inquiries; providing courteous, timely, and effective customer service Inform customers of the status of their orders, advising them of any changes Comply with company attendance standards Coordinate effectively with transportation, planning, engineering and sales Create cases in NetSuite for customer issue resolution and product design Basic understanding of processing EDI orders Working with customers to create return authorizations Characteristics of the Successful Candidate Strong relationship skills: fits well with all employee levels, is comfortable with rigorous give and take, communicative and collaborative style Effective Team Player with the ability to work independently Energetic, able to provide and receive feedback A willingness to take instruction and be accountable for their duties Skilled user in MS Office programs (NetSuite a plus) Customer-focused: dedicated to meeting the expectations of internal and external customers Able to organize and prioritize work in an effective manner Able to deal with client escalations in a respectful and effective manner Has a keen interest in personal development; i.e. learning the business, product application, intercommunication skills, etc. Requirements 1+ years Customer Service in an office environment Experience working in manufacturing or logistics is preferred Excellent interpersonal and oral/written communication Comfortable user of excel Detail-oriented, with the ability to multi-task Demonstrated ability to work calmly in a fast-paced team environment Willing to be adaptable & flexible in our ever-changing work environment What CRH Offers You Highly competitive base pay Comprehensive medical, dental and disability benefits programs Group retirement savings program Health and wellness programs A diverse and inclusive culture that values opportunity for growth, development, and internal promotion About CRHCRH has a long and proud heritage. We are a collection of hundreds of family businesses, regional companies and large enterprises that together form the CRH family. CRH operates in a decentralized, diversified structure that allows you to work in a small company environment while having the career opportunities of large international organization.If you're up for a rewarding challenge, we invite you to take the first step and apply today! Once you click apply now, you will be brought to our official employment application. Please complete your online profile and it will be sent to the hiring manager. Our system allows you to view and track your status 24 hours a day. Thank you for your interest! Oldcastle Enclosure Solutions (OES), a CRH Company, is an Affirmative Action and Equal Opportunity Employer.EOE/Vet/Disability--If you want to know more, please click on this link. Date: Apr 25, 2024 Nearest Major Market: Atlanta Job Segment: Chemical Engineer, Engineer, Engineering
Customer Experience Specialist - Madera, CA
OLDCASTLE INFRASTRUCTURE, INC., Atlanta
Job ID: 495962 Non-ExemptOldcastle Infrastructure , a CRH company, is the leading provider of utility infrastructure solutions for the water, energy, and communications markets throughout North America. We're more than just a manufacturer of precast concrete, polymer concrete, or plastic products. We're a trusted and strategic partner to engineers, contractors, distributors, specifiers, and more. With our network of more than 80 manufacturing facilities and more than 4,000 employees, we're leading the industry with innovation and a safety-first mindset. Job Description This person will be responsible for promptly addressing customer inquiries: providing quotations, entering orders, and answering questions/concerns in a timely and professional manner. This is an entry level position (2 years' minimum experience) that will be responsible for managing customer relationships in a specified market base as outlined in Oldcastle's SOPs. Position Functions and Tasks The primary functions are to enter orders and estimates, and answer calls in a timely and respectful manner. Candidate must be solution-driven in any interactions with customers, both internal and external. Duties Process and support customers' orders and inquiries related to their dedicated market Answer calls and handle email inquiries; providing courteous , timely, and effective customer service Inform customers of the status of their orders, advising them of any changes Comply with company attendance standards Coordinate effectively with transportation, planning, engineering and sales Create cases in NetSuite for customer issue resolution and product design Basic understanding of processing EDI orders Working with customers to create return authorizations Characteristics of the Successful Candidate Strong relationship skills: fits well with all employee levels, is comfortable with rigorous give and take, communicative and collaborative style Effective Team Player with the ability to work independently Energetic, able to provide and receive feedback A willingness to take instruction and be accountable for their duties Skilled user in MS Office programs (NetSuite a plus) Customer-focused: dedicated to meeting the expectations of internal and external customers Able to organize and prioritize work in an effective manner Able to deal with client escalations in a respectful and effective manner Has a keen interest in personal development; i.e. learning the business, product application, intercommunication skills, etc. Requirements 1+ years Customer Service in an office environment Experience working in manufacturing or logistics is preferred Excellent interpersonal and oral/written communication Comfortable user of excel Detail-oriented, with the ability to multi-task Demonstrated ability to work calmly in a fast-paced team environment Willing to be adaptable & flexible in our ever-changing work environment What CRH Offers You Compensation starts at 25/HR Comprehensive medical, dental and disability benefits programs Group retirement savings program Health and wellness programs A diverse and inclusive culture that values opportunity for growth, development, and internal promotion About CRH CRH has a long and proud heritage. We are a collection of hundreds of family businesses, regional companies and large enterprises that together form the CRH family. CRH operates in a decentralized, diversified structure that allows you to work in a small company environment while having the career opportunities of large international organization.If you're up for a rewarding challenge, we invite you to take the first step and apply today! Once you click apply now, you will be brought to our official employment application. Please complete your online profile and it will be sent to the hiring manager. Our system allows you to view and track your status 24 hours a day. Thank you for your interest!Oldcastle Enclosure Solutions (OES), a CRH Company, is an Affirmative Action and Equal Opportunity Employer.EOE/Vet/Disability--If you want to know more, please click on this link .
Customer Success Manager, US REMOTE
Samsung SDS America, Atlanta
Samsung SDS America is currently seeking a Customer Success Manager with a passion for technology and strong customer-facing skills to join our Solution Sales Team. In this role, you will be responsible for ensuring the successful adoption, retention, and satisfaction of our enterprise customers.As a Customer Success Manager, you will build strong relationships with customers, understanding their business needs and providing strategic guidance to help them achieve their goals. You will develop account plans, identify new opportunities, and act as a trusted advisor to our customers.This position specifically supports our Federal & Healthcare team. This role is critical in ensuring that our customers in these sensitive and highly regulated industries receive exceptional support and service, tailored to their unique needs. As a Customer Success Manager, you will play a key role in guiding our clients through their digital transformation journey, ensuring the successful adoption and optimization of our solutions, and fostering long-term relationships.Check our website for more information about our EMM offerings.This is a 100% remote role that can be based anywhere in the US. The Team is based in Eastern Time Zone.Samsung SDS is the digital arm of the Samsung group and a global provider of cloud and digital transformation innovations. Samsung SDS delivers enterprise-grade solutions and services in cloud, secure mobility, analytics / AI, digital marketing and digital workspace. We enable our customers in government, financial services, healthcare, and other industries to drive business in a hyper-connected economy helping them to increase productivity, safeguard assets, and make smarter decisions.Responsibilities: Strategic Account Management: Build and maintain strategic relationships with key stakeholders within assigned organizations, understanding their objectives, challenges, and regulatory environments Sales Support and Project Management: Proactively identify opportunities to add value to our customers to help them achieve their goals. Conduct business reviews, identify satisfaction, identify improvements, and uncover upselling and cross-selling opportunities. Provide ad-hoc support to Sales team on different projects Customer Advocacy and Feedback Loop: Serve as the voice of the customer within Samsung SDS, providing critical feedback to internal teams to address customer requirements and advocate for customer needs. Customer Education and Support: Provide ongoing support to our customers to resolve any issues swiftly and efficiently, ensuring successful adoption and utilization of our solutions Industry Expertise: Stay updated on industry trends, regulatory changes, and technological advancements to provide insightful, consultative support to clients and internal stakeholders Performance Analysis and Reporting: Regularly analyze and report on customer health metrics, identifying areas for improvement and implementing strategies to enhance customer satisfaction and loyalty. Collaborate with internal teams to ensure operational excellenceRequirementsBachelor's Degree preferred. 4+ years of B2B SaaS experience in Customer Success or Account Management roles. Strong customer-facing and presentation skills, with the ability to engage with customers at all levels of the organization. Strong problem-solving and analytical skills, with the ability to interpret data and leverage insights to optimize customer successProven experience in time management, with the ability to prioritize tasks effectivelyStrong interpersonal and communication skills, with a focus on delivering excellent customer service.Preferred:6+ years of B2B SaaS experience in Customer Success or Account Management rolesKnowledge in mobility solutions, mobile security and enterprise mobility management. Familiarity with ServiceNowBenefitsSamsung SDSA offers a comprehensive suite of programs to support our employees:Top-notch medical, dental, vision and prescription coverageWellness programParental leave401K match and savings planFlexible spending accountsLife insurancePaid HolidaysPaid Time offAdditional benefitsSamsung SDS America, Inc. is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity or expression, national origin, disability, status as a protected veteran, marital status, genetic information, medical condition, or any other characteristic protected by law.We are committed to providing reasonable accommodations to participate in the job application or interview process for candidates with disabilities. If you need assistance and/or a reasonable accommodation, please send your request to this e-mail.
Customer Experience Specialist - Madera, CA
Oldcastle, Atlanta
Job ID: 495962 Non-ExemptOldcastle Infrastructure™, a CRH company, is the leading provider of utility infrastructure solutions for the water, energy, and communications markets throughout North America. We're more than just a manufacturer of precast concrete, polymer concrete, or plastic products. We're a trusted and strategic partner to engineers, contractors, distributors, specifiers, and more. With our network of more than 80 manufacturing facilities and more than 4,000 employees, we're leading the industry with innovation and a safety-first mindset.Job DescriptionThis person will be responsible for promptly addressing customer inquiries: providing quotations, entering orders, and answering questions/concerns in a timely and professional manner. This is an entry level position (2 years' minimum experience) that will be responsible for managing customer relationships in a specified market base as outlined in Oldcastle's SOPs. Position Functions and TasksThe primary functions are to enter orders and estimates, and answer calls in a timely and respectful manner. Candidate must be solution-driven in any interactions with customers, both internal and external. Duties Process and support customers' orders and inquiries related to their dedicated market Answer calls and handle email inquiries; providing courteous, timely, and effective customer service Inform customers of the status of their orders, advising them of any changes Comply with company attendance standards Coordinate effectively with transportation, planning, engineering and sales Create cases in NetSuite for customer issue resolution and product design Basic understanding of processing EDI orders Working with customers to create return authorizations Characteristics of the Successful Candidate Strong relationship skills: fits well with all employee levels, is comfortable with rigorous give and take, communicative and collaborative style Effective Team Player with the ability to work independently Energetic, able to provide and receive feedback A willingness to take instruction and be accountable for their duties Skilled user in MS Office programs (NetSuite a plus) Customer-focused: dedicated to meeting the expectations of internal and external customers Able to organize and prioritize work in an effective manner Able to deal with client escalations in a respectful and effective manner Has a keen interest in personal development; i.e. learning the business, product application, intercommunication skills, etc. Requirements 1+ years Customer Service in an office environment Experience working in manufacturing or logistics is preferred Excellent interpersonal and oral/written communication Comfortable user of excel Detail-oriented, with the ability to multi-task Demonstrated ability to work calmly in a fast-paced team environment Willing to be adaptable & flexible in our ever-changing work environment What CRH Offers You Compensation starts at 25/HR Comprehensive medical, dental and disability benefits programs Group retirement savings program Health and wellness programs A diverse and inclusive culture that values opportunity for growth, development, and internal promotion About CRHCRH has a long and proud heritage. We are a collection of hundreds of family businesses, regional companies and large enterprises that together form the CRH family. CRH operates in a decentralized, diversified structure that allows you to work in a small company environment while having the career opportunities of large international organization.If you're up for a rewarding challenge, we invite you to take the first step and apply today! Once you click apply now, you will be brought to our official employment application. Please complete your online profile and it will be sent to the hiring manager. Our system allows you to view and track your status 24 hours a day. Thank you for your interest! Oldcastle Enclosure Solutions (OES), a CRH Company, is an Affirmative Action and Equal Opportunity Employer.EOE/Vet/Disability--If you want to know more, please click on this link. Date: Apr 10, 2024 Nearest Major Market: Atlanta Job Segment: Chemical Engineer, Engineer, Engineering
Customer Experience Manager
GreyOrange, Atlanta
WHY GO WITH GREYORANGE?At GreyOrange, we develop leading-edge fulfillment technology that gets the right product to the right place at the right time. In today's age of immediacy, where customers expect to receive their order right away, retailers must take a completely new approach to compete. By leveraging AI, robotics and machine learning, GreyOrange transforms how businesses fulfill orders and keep promises to their customers. GreyOrange is a global company with core operations in North America, Europe, India and Japan.We apply modern thinking and technology to solve today's fulfillment challenges - and we're looking for modern minds to join us.About our solutionsGreyOrange technology specializes in bringing warehouses, distribution centers, and fulfillment centers into the future. Our AI-driven GreyMatter™ Fulfillment Operating System and Ranger™ robot series are combined solutions that continuously prioritize decisions and workflows to efficiently orchestrate tasks, time and teams of people and robots for optimum performance across a distribution center. Real-time data is fed into always-solving algorithms that calculate each next-best decision, whether solving for every-day performance or solving for peak period commitments. The result is a fast, agile and precisely tuned operation that equips our customers to perpetually meet the what-when-where expectations of their customers.Job Title:- Customer Experience Manager Key Responsibilities:1. Project Management:Lead and oversee the implementation of robotic automation projects from initiation to completion.Collaborate with cross-functional teams, including engineering, sales, and support, to ensure project milestones are met.2. Customer Support:Act as the main point of contact for customers, addressing their queries and concerns promptly and effectively.Provide ongoing support and troubleshooting assistance during and after the implementation phase.3. Communication:Communicate project updates, timelines, and expectations clearly to both internal teams and external customers.Conduct regular status meetings with customers to ensure alignment and satisfaction.4. Training and Documentation:Develop and deliver training sessions for customers to familiarize them with the robotic automation system.Create comprehensive documentation, including user guides and troubleshooting manuals.5. Feedback Collection:Gather feedback from customers and internal teams to identify areas for improvement in the robotic automation process.Work closely with the development team to implement necessary enhancements based on feedback.6. Quality Assurance:Ensure the quality and performance of the robotic automation solution meet or exceed customer expectations.Conduct periodic reviews and audits to assess the effectiveness of the implemented solutions.Requirements:Bachelor's degree in Business, Engineering, or a related field.Proven experience in project management and customer support roles.Knowledge of robotic automation technologies and processes.Excellent communication and interpersonal skills.Strong problem-solving and analytical abilities.Ability to work collaboratively in a cross-functional team environment.Experience with CRM tools and project management software.Preferred Qualifications:Previous experience in managing robotic automation projects.Certification in project management or related field.Familiarity with industry standards and best practices in robotic automation.Equal Opportunity Employer:Grey Orange Inc. is an equal employment opportunity employer. The company's policy is not to discriminate against any applicant or employee based on race, colour, religion, national origin, gender, age, sexual orientation, gender identity or expression, veteran status, marital status, mental or physical disability, and genetic information, or any other basis protected by applicable law. Grey Orange also prohibits harassment of applicants or employees based on any of these protected categories.
Customer Experience Specialist - Atlanta, GA
Oldcastle, Atlanta
Job ID: 493732 ExemptOldcastle Infrastructure™, a CRH company, is the leading provider of utility infrastructure solutions for the water, energy, and communications markets throughout North America. We're more than just a manufacturer of precast concrete, polymer concrete, or plastic products. We're a trusted and strategic partner to engineers, contractors, distributors, specifiers, and more. With our network of more than 80 manufacturing facilities and more than 4,000 employees, we're leading the industry with innovation and a safety-first mindset.Job DescriptionThis person will be responsible for promptly addressing customer inquiries, questions and/or concerns in a timely and professional manner. It will also be required to manage quotes and orders by processing and following-up on both as required. This is an entry-level position (~1-2 years' experience) that will be responsible for managing customer relationships in a specified market base as outlined in Oldcastle's SOPs. Duties Include Process submissions, support customers' quotes, orders, and inquiries related to their dedicated market Answer calls and handle email inquiries; providing courteous, timely, and effective customer service Inform customers of the status of their orders, advising them of any changes Comply with company attendance standards Coordinate effectively with transportation, planning, engineering and sales Create cases in NetSuite for customer issue resolution and product design Characteristics of the Successful Candidate Include Strong relationship skills: fits well with all employee levels, is comfortable with rigorous give and take, communicative and collaborative style Effective Team Player with the ability to work independently Energetic, able to provide and receive feedback A willingness to take instruction and be accountable for their duties Skilled user in MS Office programs (NetSuite a plus) Customer-focused: dedicated to meeting the expectations of internal and external customers Able to organize and prioritize work in an effective manner Able to deal with client escalations in a respectful and effective manner Has a keen interest in personal development; i.e. learning the business, product application, intercommunication skills, etc. Requirements 1-2 years Customer Service in an office environment Experience working in manufacturing or logistics is preferred Excellent interpersonal and oral/written communication Comfortable user of excel Detail-oriented, with the ability to multi-task Demonstrated ability to work calmly in a fast-paced team environment Willing to be adaptable & flexible in our ever-changing work environment What CRH Offers You Highly competitive base pay Comprehensive medical, dental and disability benefits programs Group retirement savings program Health and wellness programs A diverse and inclusive culture that values opportunity for growth, development, and internal promotion About CRHCRH has a long and proud heritage. We are a collection of hundreds of family businesses, regional companies and large enterprises that together form the CRH family. CRH operates in a decentralized, diversified structure that allows you to work in a small company environment while having the career opportunities of large international organization.If you're up for a rewarding challenge, we invite you to take the first step and apply today! Once you click apply now, you will be brought to our official employment application. Please complete your online profile and it will be sent to the hiring manager. Our system allows you to view and track your status 24 hours a day. Thank you for your interest! Oldcastle Enclosure Solutions (OES), a CRH Company, is an Affirmative Action and Equal Opportunity Employer.EOE/Vet/Disability--If you want to know more, please click on this link. Date: Apr 25, 2024 Nearest Major Market: Atlanta Job Segment: Chemical Engineer, Engineer, Engineering