Incident Manager Salary in Atlanta, GA

Job Description About Bose You know the moment. It's the first notes of that song you love, the intro to your favorite movie, or simply the sound of someone you love saying "hello". It's in these moments that sound matters most. At Bose, we believe sound is the most powerful force on earth. We've dedicated ourselves to improving it for nearly 60 years. And we're passionate down to our bones about making whatever you're listening to a little more magical.About the Role The Bose Enterprise Technology Global Operations Services Delivery Manager role is senior leadership position responsible for all levels of Vendor Performance Management for the strategic suppliers who provide managed IT Technology services to our customers. A strong technically savvy Operations leader that can manage external service providers and internal Bose central Operations teams. Owns and directs ITSM planning, strategy, and budget management across 20+ global office locations. Collaborate with Bose business process owners and key decision makers across Global Business Operations, Human Resources, Workplace Services, and other functions to ensure delivery of a frictionless customer experience for every engagement.This role is responsible for leading large or multiple technology delivery and operations teams in the delivery of critical digital technology strategy, deployment, and operational support for a subset of the Bose global technology landscape. The manager will have multiple teams of Bose contractors in any of the geographies where Bose operates and will maintain a financial budget in support of the technology under their management.Specific Responsibilities:Key responsibilities include delivering an exceptional customer service experience for every customer engagement with a strong focus on first contact resolution, all levels of Service Level Management, Incident & Dispute Management, Contract Compliance & Deliverables, Contract Changes & Amendments, and Invoice Management for our 2 strategic Managed Services Partners. Has responsibility for program leadership and governance, chairing Weekly and Monthly Service Delivery Committee for proactive performance management.The Global Operations Service Delivery Manager is accountable for Operational Service Management Assurance, ensures receipt of deliverables and obligations as defined in the managed services agreement, initiates Change Requests for continuous improvement and Service Level Resets, validates and approves monthly SLA report, and validates accuracy of invoices (e.g. Performance credits) for the assigned program.About You Required Competencies:• Strong Customer Service management skills and the ability to develop, mentor, motivate, and evaluate Customer Operations Staff to provide high levels of service, professionalism, and efficiency.• Superior time and task management ability and judgement to accurately assess business priorities.• Expert knowledge of ITIL processes for incident, change and problem management.• Strong knowledge of the varying business units, how they interact with one another, and what systems are utilized.• Demonstrated broad technical knowledge and problem-solving abilities.• Exceptional listening, communication (written and spoken), data storytelling and presentation skills with an ability to gain buy-in, influence and build rapport with partners of diverse cultures and levels of expertise.• Change agent who excels at change management, is organized, detailed, and able to grasp and apply new concepts quickly and relay/implement within the team.• Accountability - embraces a strong drive for results, relentless pursuit of quality deliverables with a sense of urgency and attention to detail.• Complexity management in broad organizations with competing priorities.Experience Requirements:• 5+ years in a senior leadership focusing on implementing and managing on ITIL best practices.• 10+ years designing, managing, and / or continuously core IT Service Management processes (Incident, Problem, Change)• Experience using ITSM or Atlassian platforms to manage ITSM / Knowledge with strong operational experience.• Demonstrated ability to implement mature ITSM practices in a fast-paced transformational organization.• Experience conducting trend and root cause analysis and developing action plans, policies, and procedures to avoid future issues.• Management of global, multi-vendor IT projects.• Demonstrated ability to develop strong alliances with those outside of your immediate organization.• Excellent communication and interpersonal skills including the ability to work effectively with technical and non-technical staff.• Demonstrated success partnering with other business leaders to develop a vision and strategy for digital business technology.Education/Certification Requirements:• Bachelor's degree in information technology, Computer Science, or related field.• ITIL and digital certification (Expert or Master preferred).• Continuous Learning: Demonstrated commitment to staying updated on emerging trends and technologies in vendor management.*Please note that this role is hybrid. Hybrid at Bose requires a minimum of three in-person days in your assigned office location.Our goal is to create an atmosphere where every candidate feels supported and empowered in the interviewing process. Diversity and inclusion are integral to our success, and we believe that providing reasonable accommodation is not only a legal obligation but also a fundamental aspect of our commitment to being an employer of choice. We recognize that individuals may have different needs and requirements based on their abilities, and we provide reasonable accommodations to ensure ideal conditions are met during the application process.If you believe you need a reasonable accommodation, please send a note to [email protected]#LI-JW1Bose is an equal opportunity employer that is committed to inclusion and diversity. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, age, disability, veteran status, or any other legally protected characteristics. For additional information, please review: (1) the EEO is the Law Poster (http://www.dol.gov/ofccp/regs/compliance/posters/pdf/OFCCP_EEO_Supplement_Final_JRF_QA_508c.pdf); and (2) its Supplements (http://www.dol.gov/ofccp/regs/compliance/posters/ofccpost.htm). Please note, the company's pay transparency is available at http://www.dol.gov/ofccp/pdf/EO13665_PrescribedNondiscriminationPostingLanguage_JRFQA508c.pdf. Bose is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the application or employment process, please send an e-mail to [email protected] and let us know the nature of your request and your contact information.

So, what's the role all about?NICE is seeking a Senior Product Manager to join our Public Safety and Justice portfolio family. Our solutions include on-premise and cloud platforms that enable NICE to be the default global provider of evidence capture and management from initial incident through to the justice system.Our market is currently transitioning from on-premise technologies to Cloud and AI. And, NICE is leading the way in providing clear solution, technology and thought leadership.A major responsibility is to bring technology disruption to our 911 emergency communications, policing and justice markets through building and introducing new cloud solutions which deliver significant customer value through advanced automation and analytical capabilities. This is an integral part of our overall full Cloud solution vision for Public Safety and Justice which span the whole of the Incident, Policing and Justice lifecycle.The AI Product Manager will operate at the intersection of product development, AI technology, and business strategy. Including execution of the AI strategy throughout the entire Public Safety and Justice Solutions portfolio. Gathering and prioritizing game changing AI capabilities, product and customer requirements, defining the product vision, and working closely with engineering, sales, marketing, and support to ensure revenue and customer satisfaction goals are met.The successful applicant will be motivated to help save lives and promote fair justice by joining NICE to deliver digital transformation for our customers.NICE. The truth depends on it.How will you make an impact? Craft AI-driven solutions that provide key digital transformation for NICE Public Safety & Justice customers. Drive innovation and disruption in the NICE Public Safety & Justice market. Develop the product strategy and vision in alignment with the overall NICE, division and line of business strategy and market analysis. Be responsible to gather, map and prioritize market challenges, features, and product requirements from all stakeholders (e.g., customers, partners, R&D, sales, services, competition, analysts, regulations), balancing short-term commitments, customer needs and long-term roadmap. Collaborate with marketing, sales, and customers to promote our AI vision, ensure clear communication and drive business. Maintain a collaborative approach across the Public Safety and Justice portfolio. Have you got what it takes? 7+ years of product management/marketing experience or in related Public Safety or Customer Experience industry leading cloud solutions with significant communication with customers, engineering, support, and marketing. A strong foundational knowledge of how AI algorithms work, their strengths, and their limitations. Excellent oral and written communication skills. Excellent negotiation skills to resolve internal and external competing priorities. Communicate effectively at all levels, from executive management to individual contributor. Ability to adapt with resiliency and demonstrate a "can do" approach. Ability to read and understand technical information well enough to convey in original written communications to multiple audiences, including Engineering. Ability to personally interact with technical resources and listen carefully, taking time to understand the points being made, and asking questions where appropriate. Acumen to learn fast with the ability to self-educate on relevant technologies. You will have an advantage if you also have: Ability to personally interact with customers, prospects, sales, executive management, and technical engineering resources, adjusting communications to the situation and successfully understanding and communicating product capabilities and priorities to each audience. Demonstrated ability to launch new product offerings into new markets and well as the ability to expand current market penetration. Demonstrated ability to be a self-starter, working with a heightened sense of urgency and drive. Ability to influence cross-functional teams without formal authority. Demonstrated ability to understand and translate non-technical feature descriptions into structured use cases, requirements, and specifications for technical audiences. Experience in writing Technical Systems/Solutions Documentation. Understanding of the principles of network security, authentication, and authorization. Experience of SaaS and cloud-hosted systems. Experience of operations cost estimation and management. What's in it for you?Join an ever-growing, market disrupting, global company where the teams - comprised of the best of the best - work in a fast-paced, collaborative, and creative environment! As the market leader, every day at NICE is a chance to learn and grow, and there are endless internal career opportunities across multiple roles, disciplines, domains, and locations. If you are passionate, innovative, and excited to constantly raise the bar, you may just be our next NICEr!Enjoy NICE-FLEX! At NICE, we work according to the NICE-FLEX hybrid model, which enables maximum flexibility: 2 days working from the office and 3 days of remote work, each week. Naturally, office days focus on face-to-face meetings, where teamwork and collaborative thinking generate innovation, new ideas, and a vibrant, interactive atmosphere.

Public Safety and Justice - Evidencentral Product Manager Location: Atlanta, GA, Richardson TXNICE is comprised of talented, creative, and dedicated individuals with a passion for delivering innovative solutions to the market. At NICE, we recognize that every employee's contributions are integral to our company's growth and success. To find and acquire the best and brightest talent around the globe, we offer a challenging work environment, competitive compensation, and benefits, and rewarding career opportunities. Come share, grow, and learn with us - you'll be challenged, you'll have fun and you'll be part of a fast growing, highly respected organization.About the companyAt NICE, we ensure public safety and justice, protect people, and improve their experiences.Many of the world's leading companies and organizations are expected to manage these three critical elements of modern living. To do so, they are tapping into the power of data, which has become ubiquitous in both business and life. These organizations turn to NICE to operationalize this data to improve business performance, increase operational efficiency, prevent financial crime, ensure compliance, and enhance public safety and ensure swift and fast justice.Since 1986, NICE has been the recognized leader in these fields, providing solutions which turn both structured and unstructured data into valuable and actionable information. Our success started by capturing interactions and our expertise has evolved into applying analytics on these interactions. Combined with our years of cultivating domain expertise in partnership with our customers, we can help our customers not only understand what's happening in real time, but to also predict what will be.NICE has over 8,000 employees and a presence in more than 150 countries. Our team is proud of their many achievements. NICE is regularly recognized for innovation and the value it provides to more than 25,000 customers, including more than 85 of the Fortune 100. When it comes to turning information overload into practical business value, no one else comes close to NICE.A fast-growing business within NICE is the NICE Public Safety & Justice Line of Business, which helps all types of public safety and criminal justice agencies, from emergency communications and police to prosecutors and courts, digitally transform how they manage digital evidence and data from beginning to end, to get to the truth faster. NICE's Evidencentral platform features an ecosystem of integrated technologies that bring data together to give a single view of the truth, enabling public safety and justice agencies to do what they do better - whether it's responding to incidents, investigating, and building cases, or prosecuting crimes. With comprehensive digital transformation solutions that can be deployed across entire counties and states, NICE also helps everyone work better together, so justice flows more smoothly, from incident to court.Due to increasing demand for our solutions the Product Team is expanding its ability to create, manage and deliver our expanding portfolio of offerings to the Public Safety and Justice markets.NICE. The truth depends on it.Job descriptionNICE is seeking a Senior Product Manager to join our Public Safety and Justice portfolio family. Our solutions include on-premise and cloud platforms that enable NICE to be the default global provider of evidence capture and management from initial incident through to the justice system.Our market is currently transitioning from on-premise technologies to Cloud, and NICE is leading the way in providing clear solution, technology and thought leadership.A major responsibility is to bring technology disruption to our 911 emergency communications market through building and introducing new cloud solutions which deliver significant customer value through advanced automation and analytical capabilities. This is an integral part of our overall full Cloud solution vision for Public Safety and Justice which span the whole of the Incident, Policing and Justice lifecycle.The successful applicant will be motivated to help save lives and promote fair justice by joining NICE to deliver digital transformation for our customers.The Product Manager will be instrumental in product and strategy alignment including execution of the strategy throughout the Product Lifecycle, gathering and prioritizing product and customer requirements, defining the product vision, and working closely with engineering, sales, marketing, and support to ensure revenue and customer satisfaction goals are met.Major Functions/Responsibility Drive innovation and disruption in the NICE Public Safety & Justice market. Develop the product strategy and vision in alignment with the overall NICE, division and line of business strategy and market analysis. Be responsible to gather, map and prioritize market challenges, features, and product requirements from all stakeholders (e.g., customers, partners, R&D, sales, services, competition, analysts, regulations), balancing short-term commitments, customer needs and long-term roadmap. Be responsible for product strategy, evolution planning, and detailed product roadmaps focused on Cloud delivered Evidencentral solutions for Policing and Justice organizations. Drive action throughout the organization to get products to market. Plan and carry out product launches. Manage product profitability and commercial success. Provide insight to stakeholders on the product and market. Provide product marketing with insights on key differentiators and messages. Ensure products meet customer expectations and achieve target (CSAT)Collaborate with marketing, presales, sales, partners and customers to drive business, maintain product knowledge, and ensure clear communication. Maintain a collaborative approach across the Public Safety and Justice portfolio. Work closely with development teams to ensure on time deliveries of product releases. Manage partner activities including build/buy assessment, pricing, technical integration specifics, ongoing roadmap planning. Required Education, Experience, and Specific Job-Related Skills Education: Bachelor's degree in computer science, Engineering, Information Technology, or related field/work experience. Master's degree in business, Marketing, Computer Science, Engineering, Information Technology, Criminal Justice, or related field/ work experience. Experience Required: 5+ years of product management/marketing experience or in related Public Safety or Customer Experience industry leading cloud solutions with significant communication with customers, engineering, support, and marketing. Strong understanding of Web Technologies or Cloud platform architecture and deployment dependencies. Excellent oral and written communication skills. Excellent negotiation skills to resolve internal and external competing priorities. Communicate effectively at all levels, from executive management to individual contributor. Ability to adapt with resiliency and demonstrate a "can do" approach. Ability to read and understand technical information well enough to convey in original written communications to multiple audiences, including Engineering. Ability to personally interact with technical resources and listen carefully, taking time to understand the points being made, and asking questions where appropriate. Strong understanding of the DevOps cycle and tools used. Acumen to learn fast with the ability to self-educate on relevant technologies. Understanding of business process and project costs pertaining to licensing and 3rd party product maintenance Experience Preferred: Ability to personally interact with customers, prospects, sales, executive management, and technical engineering resources, adjusting communications to the situation and successfully understanding and communicating product capabilities and priorities to each audience. Demonstrated ability to launch new product offerings into new markets and well as the ability to expand current market penetration. Demonstrated ability to be a self-starter, working with a heightened sense of urgency and drive. Ability to influence cross-functional teams without formal authority. Demonstrated ability to understand and translate non-technical feature descriptions into structured use cases, requirements, and specifications for technical audiences. Experience in writing Technical Systems/Solutions Documentation. Understanding of the principles of network security, authentication, and authorization. Experience of cloud-hosted systems. Experience of operations cost estimation and management.

Public Safety and Justice - 911 Solution Product Manager Location: Atlanta, GA, Richardson TXNICE is comprised of talented, creative, and dedicated individuals with a passion for delivering innovative solutions to the market. At NICE, we recognize that every employee's contributions are integral to our company's growth and success. To find and acquire the best and brightest talent around the globe, we offer a challenging work environment, competitive compensation, and benefits, and rewarding career opportunities. Come share, grow, and learn with us - you'll be challenged, you'll have fun and you'll be part of a fast growing, highly respected organization.About the companyAt NICE, we ensure public safety and justice, protect people, and improve their experiences.Many of the world's leading companies and organizations are expected to manage these three critical elements of modern living. To do so, they are tapping into the power of data, which has become ubiquitous in both business and life. These organizations turn to NICE to operationalize this data to improve business performance, increase operational efficiency, prevent financial crime, ensure compliance, and enhance public safety and ensure swift and fast justice.Since 1986, NICE has been the recognized leader in these fields, providing solutions which turn both structured and unstructured data into valuable and actionable information. Our success started by capturing interactions and our expertise has evolved into applying analytics on these interactions. Combined with our years of cultivating domain expertise in partnership with our customers, we can help our customers not only understand what's happening in real time, but to also predict what will be.NICE has over 8,000 employees and a presence in more than 150 countries. Our team is proud of their many achievements. NICE is regularly recognized for innovation and the value it provides to more than 25,000 customers, including more than 85 of the Fortune 100. When it comes to turning information overload into practical business value, no one else comes close to NICE.A fast-growing business within NICE is the NICE Public Safety & Justice Line of Business, which helps all types of public safety and criminal justice agencies, from emergency communications and police to prosecutors and courts, digitally transform how they manage digital evidence and data from beginning to end, to get to the truth faster. NICE's Evidencentral platform features an ecosystem of integrated technologies that bring data together to give a single view of the truth, enabling public safety and justice agencies to do what they do better - whether it's responding to incidents, investigating, and building cases, or prosecuting crimes. With comprehensive digital transformation solutions that can be deployed across entire counties and states, NICE also helps everyone work better together, so justice flows more smoothly, from incident to court.Due to increasing demand for our solutions the Product Team is expanding its ability to create, manage and deliver our expanding portfolio of offerings to the Public Safety and Justice markets.NICE. The truth depends on it.Job descriptionNICE is seeking a Senior Product Manager to join our Public Safety and Justice portfolio family. Our solutions include on-premise and cloud platforms that enable NICE to be the default global provider of evidence capture and management from initial incident through to the justice system.Our market is currently transitioning from on-premise technologies to Cloud, and NICE is leading the way in providing clear solution, technology and thought leadership.A major responsibility is to bring technology disruption to our 911 emergency communications market through building and introducing new cloud solutions which deliver significant customer value through advanced automation and analytical capabilities. This is an integral part of our overall full Cloud solution vision for Public Safety and Justice which span the whole of the Incident, Policing and Justice lifecycle.The successful applicant will be motivated to help save lives and promote fair justice by joining NICE to deliver digital transformation for our customers.The Product Manager will be instrumental in product and strategy alignment including execution of the strategy throughout the Product Lifecycle, gathering and prioritizing product and customer requirements, defining the product vision, and working closely with engineering, sales, marketing, and support to ensure revenue and customer satisfaction goals are met.Major Functions/Responsibility Drive innovation and disruption in the NICE Public Safety & Justice market. Develop the product strategy and vision in alignment with the overall NICE, division and line of business strategy and market analysis. Gain a deep understanding of customer experience, identify and fill product gaps and generate new ideas that grow market share, improve customer experience and drive growth Responsible for product strategy, evolution planning, and detailed product roadmaps focused on Cloud delivered Evidencentral and well-established Public Safety on-premise Inform solution. Act as a product evangelist to build awareness and understanding Represent the company by contacting customers to solicit feedback on company products and services - some travel is required Gather, map and prioritize market challenges, features, and product requirements from all stakeholders (e.g., customers, partners, R&D, sales, services, competition, analysts, regulations), balancing short-term commitments, customer needs and long-term roadmap. Collaborate with marketing, presales, sales, partners and customers to drive business, maintain product knowledge, and ensure clear communication. Maintain a collaborative approach across the Public Safety and Justice portfolio. Work closely with development teams to ensure on time deliveries of product releases. Manage partner activities for OEM products including build/buy assessment, pricing, technical integration specifics, ongoing roadmap planning. Responsible for 911 Portfolio Pricing Strategy Required Education, Experience, and Specific Job-Related Skills Education: Bachelor's degree in computer science, Engineering, Information Technology, or related field/work experience. Master's degree in business, Marketing, Computer Science, Engineering, Information Technology, Criminal Justice, or related field/ work experience. Experience Required: 7+ years of product management/marketing experience in the related Emergency Communication Center and Public Safety market spaces. Experience with successfully introducing new products to market and well as full lifecycle management. SaaS product management experience in an agile development environment. Excellent oral and written communication skills. Excellent negotiation skills to resolve internal and external competing priorities. Communicate effectively at all levels, from executive management to individual contributor. Ability to adapt with resiliency and demonstrate a "can do" approach. Ability to read and understand technical information well enough to convey in original written communications to multiple audiences, including Engineering. Ability to personally interact with technical resources and listen carefully, taking time to understand the points being made, and asking questions where appropriate. Strong understanding of the DevOps cycle and tools used. Acumen to learn fast with the ability to self-educate on relevant technologies. Understanding of business process and project costs pertaining to licensing and 3rd party product maintenance Experience Preferred: Ability to personally interact with customers, prospects, sales, executive management, and technical engineering resources, adjusting communications to the situation and successfully understanding and communicating product capabilities and priorities to each audience. Demonstrated ability to launch new product offerings into new markets and well as the ability to expand current market penetration. Demonstrated ability to be a self-starter, working with a heightened sense of urgency and drive. Ability to influence cross-functional teams without formal authority. Demonstrated ability to understand and translate non-technical feature descriptions into structured use cases, requirements, and specifications for technical audiences.

Your work days are brighter here.At Workday, it all began with a conversation over breakfast. When our founders met at a sunny California diner, they came up with an idea to revolutionize the enterprise software market. And when we began to rise, one thing that really set us apart was our culture. A culture which was driven by our value of putting our people first. And ever since, the happiness, development, and contribution of every Workmate is central to who we are. Our Workmates believe a healthy employee-centric, collaborative culture is the essential mix of ingredients for success in business. That's why we look after our people, communities and the planet while still being profitable. Feel encouraged to shine, however that manifests: you don't need to hide who you are. You can feel the energy and the passion, it's what makes us unique. Inspired to make a brighter work day for all and transform with us to the next stage of our growth journey? Bring your brightest version of you and have a brighter work day here.About the TeamAt Workday, we help the world's largest organizations adapt to what's next by bringing finance, HR, planning and analytics into a single enterprise cloud. We work hard, and we're serious about what we do. But we like to have fun, too. We put people first, celebrate diversity, drive innovation, and do good in the communities where we live and work.The Service Reliability Engineering team at Workday relentlessly pursues reliability and availability of customer environments by employing a culture of learning, continuous improvement, and an engineering focus. The team builds and crafts innovative solutions to scale our day to day operations. We strive to improve the experience of our Workday customers with great observability, effective incident response and collaboration with various development and support organizations.About the RoleWe are looking for a dedicated and hands-on Site Reliability Engineering Manager to lead a team of SREs working on monitoring the health of critical services in the production environments, improving reliability, and building solutions to reduce toil. In this role, you will be collaborating with Service Management, Infrastructure, Product Development, Customer Support and other teams in providing our customers the highest reliability and best-in-class experience. Your typical day would include the followingGrow and lead a team of dedicated and passionate site reliability engineersProvide leadership to an agile team on delivering impactful, high quality solutionsEncourage, support and drive innovation on our internal products and processesLead Major Incident responses and drive resolutionCoordinate standardizing processes across the Global organizationCollaborate with SRE Leaders across different regions to operate a successful 24/7 Global SRE teamEncourage fun and think of innovative ways to support our core value of fun!Ensure that the team has a high-level engagement through clear roles, career growth and career development opportunities, recognition and feedbackCommunicate strategically and influence partners, peers, management and the team on key decisions.You will be a perfect fit, if you have the technical skills of an SRE, enjoy solving problems and also passionate about building and leading teams.About YouBasic Qualifications8+ years of experience building and handling large scale distributed and highly available systems3+ years of experience building and managing SRE or Production Operations teamsBS in Computer Science or related field, or equivalent experienceOther QualificationsDeep understanding of software development processProficiency in at least one of the following languages (Golang, Python, Java)Knowledge of networking fundamentals and systems managementExperience with Kubernetes, Docker, and containerizationDeep understanding of SRE principles, including monitoring, alerting, error budgets, SLOsKnowledge in reliability patternsExperience in eliminating toil through automation and process improvementsExcited to support career growth and development of team membersExcellent interpersonal skills and capability to work with technical and business teamsExperience working with different levels of management and influencing decision making#LI-JH7Workday Pay Transparency StatementThe annualized base salary ranges for the primary location and any additional locations are listed below. Workday pay ranges vary based on work location. As a part of the total compensation package, this role may be eligible for the Workday Bonus Plan or a role-specific commission/bonus, as well as annual refresh stock grants. Recruiters can share more detail during the hiring process. Each candidate's compensation offer will be based on multiple factors including, but not limited to, geography, experience, skills, job duties, and business need, among other things. For more information regarding Workday's comprehensive benefits, please click here.Primary Location: USA.GA.Atlanta Primary Location Base Pay Range: $133,200 USD - $199,800 USD Additional US Location(s) Base Pay Range: $126,500 USD - $237,600 USDOur Approach to Flexible Work With Flex Work, we're combining the best of both worlds: in-person time and remote. Our approach enables our teams to deepen connections, maintain a strong community, and do their best work. We know that flexibility can take shape in many ways, so rather than a number of required days in-office each week, we simply spend at least half (50%) of our time each quarter in the office or in the field with our customers, prospects, and partners (depending on role). This means you'll have the freedom to create a flexible schedule that caters to your business, team, and personal needs, while being intentional to make the most of time spent together. Those in our remote "home office" roles also have the opportunity to come together in our offices for important moments that matter.Pursuant to applicable Fair Chance law, Workday will consider for employment qualified applicants with arrest and conviction records.Workday is an Equal Opportunity Employer including individuals with disabilities and protected veterans.Are you being referred to one of our roles? If so, ask your connection at Workday about our Employee Referral process!

Ready for your next challenge? We are seeking top talent to join our Corporate Services Department . Our Security Manager will a vital role in safeguarding Rollins, Inc.'s corporate headquarters and ensuring the safety and well-being of employees. This role will develop and implement comprehensive security programs, oversee security operations, and collaborate with various departments to maintain a secure and productive work environment.   This role focuses on proactive security measures and risk mitigation strategies to protect company assets, facilities, and personnel. The Security Manager will ensure compliance with all relevant safety and security regulations while fostering a culture of security awareness among employees.   Apply in minutes with a resume, even from your mobile! Responsibilities You Will. . . In support of the Director of Corporate Services and the entire Corporate Services Department (Facilities, Security, & Mail Room), help promote and maintain a strong team culture in keeping with Rollins Core Values of Continuous Improvement, Doing the Right Thing, Collaboration, Service, and Accountability Lead and manage a team of security officers, providing ongoing training and development Develop, implement, and maintain effective security policies, procedures, and emergency response plans Conduct security risk assessments and implement mitigation strategies Oversee all aspects of physical security, including access control systems, video surveillance, and alarm systems Conduct investigations into security incidents and collaborate with law enforcement as needed Stay up to date on industry best practices and emerging security threats Maintain positive relationships with local law enforcement agencies and other stakeholders Provide CPR, AED, First Aid, and fire safety training to designated employees Provide budget management support to Director by assisting in the preparation and tracking of the department budget and cost-effective manner and analyze and explain budget variances Coordinate internal resources and vendors for execution of projects, on time, within scope and within budget Manage vendors to ensure adherence to agreed-upon service level agreements, review, approve, and maintain all contracts, and facilitate RFPs as needed Support all RSC event management operations via the management of the Corporate Services calendar, engagement with internal/external event operations stakeholders Performs other related duties as assigned The Benefits. . . Challenging position with a financially stable and reputable company  Comprehensive benefits package including medical, dental, vision, maternity & life insurance  401(k) plan with company match, employee stock purchase plan  Employee discounts, tuition reimbursement, dependent scholarship awards    Paid Time Off  Why Rollins? Rollins, Inc., is a global consumer and commercial service company who provides accurate, comprehensive, and efficient pest management services for both residential and commercial customers. The Pest Management industry is $20B and growing and provides services and protection against termite damage, rodents, and insects to more than 2.8M customers in the US alone.  Rollins is headquartered in Atlanta, GA and has over 800 locations worldwide, 20,000 employees and reaches $3B Revenues annually (NYSE: ROL).  The core business is operated through our wholly owned subsidiaries, the largest companies include Orkin US, HomeTeam Pest Defense, Clark Pest Control, Orkin Canada, Western Pest Services, Northwest Exterminating and TruTech Wildlife. The mission of Rollins is to empower our brands to focus on best serving their employees and customers. Also, we are proud of our effort around diversity, equity, and inclusion. Learn more here.    Voted Top Workplaces 7 years in a row by The Atlanta Journal-Constitution! And now we are recognized as a National Top Workplace.     Qualifications The Experience You Will Bring (Minimum Requirements): Bachelor's degree in Security Management, Criminal Justice, Military Science, or a related field (or equivalent experience) Minimum of 7 years of experience (inclusive of leadership experience) in a security management, military, or law enforcement role, with a proven track record of success Experience in a corporate security environment is a strong plus In-depth knowledge of security best practices, access control systems, video surveillance systems, and alarm systems Excellent communication, interpersonal, and leadership skills Strong analytical and problem-solving skills Ability to work independently and as part of a team Proficient in Microsoft Office Suite Valid CPR, AED, and First Aid certifications Must be eligible to work in the United States Skills and Competencies: Must possess strong leadership skills to guide and motivate a security team; should also possess strategic vision to develop and implement comprehensive security programs that align with the organization's overall goals and risk profile Must possess the ability to oversee day-to-day security operations and proactively identify, assess, and mitigate security risks is crucial. This includes knowledge of access control systems, video surveillance, security protocols, and incident response procedures Must possess excellent communication skills to effectively convey security policies and procedures to employees at all levels. Collaboration is also key to working with other departments, such as IT, HR, and facilities, to ensure a holistic approach to security Key Attributes: Strategic Thinking and Problem-Solving: Must be forward-thinking, anticipating potential threats and developing proactive measures to address them; should also possess strong analytical and problem-solving skills to identify vulnerabilities and implement effective solutions Excellent Decision-Making: Must be prepared to face time-sensitive situations requiring quick but well-informed decisions; need to weigh risks and benefits, considering all relevant factors before making a call Integrity and Trustworthiness: Must operate with a high degree of integrity and ethical conduct, as this role is entrusted with sensitive information and responsible for safeguarding company assets; must be able to build trust with employees and colleagues as it is essential for effective collaboration Adaptability and Continuous Learning: Must be adaptable and willing to learn new technologies, best practices, and emerging threats to stay ahead of potential security breaches Strong Interpersonal and Communication Skills: Must be able to intentionally engage with various stakeholders, including employees, law enforcement, and vendors; showcasing excellent communication skills are essential for conveying security policies, fostering a culture of security awareness, and building strong relationships Physical Demands / Working Environment and Hours: We require the ability to pass a drug screen and background checks.  Candidates must have the ability to perform the requirements of the job with or without accommodations.  Candidate must reside or willing to relocate to the metro Atlanta area. Main shift/work hours are 8am-5pm; must be prepared to flex between 2nd, 3rd, and Weekend shifts as required for on-boarding, training, team/culture building, and performance enhancement/review activities. Must be available on-call 24/7 for emergencies and critical situations. Are you ready to take your CAREER to the next level? Apply in minutes with a resume – even from your mobile device!   Rollins, Inc. is an Equal Opportunity / Protected Veterans / Individuals with Disabilities Employer

Job ID: 491652 ExemptOldcastle Infrastructure™, a CRH company, is the leading provider of utility infrastructure solutions for the water, energy, and communications markets throughout North America. We're more than just a manufacturer of precast concrete, polymer concrete, or plastic products. We're a trusted and strategic partner to engineers, contractors, distributors, specifiers, and more. With our network of more than 80 manufacturing facilities and more than 4,000 employees, we're leading the industry with innovation and a safety-first mindset.Oldcastle Infrastructure - Built For Life from Oldcastle Infrastructure on Vimeo.Position OverviewWe are seeking a Manager, Business Relationship Management (BRM), to join our growing Information Technology (IT) organization. In this position, you will create a bridge between our business stakeholders and Information Technology teams through building partnerships with leaders, driving value, ensuring IT is plugged into strategic initiatives, drive toward collaboration and a culture of creativity, innovation, and value that fulfils our organizational purpose to reinvent the way our world is built. Key Responsibilities (Essential Duties and Functions)To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. People Management: Provide leadership and knowledge empowerment for direct reports Encourage knowledge sharing and collaboration among team members Hold team members accountable for assigned relationships, tasks, and projects Perform quarterly and annual performance reviews for each team member Build Partnerships: Partner with senior leaders both inside and outside of the Oldcastle Infrastructure organization to collaborate and ensure meaningful results from our strategic initiatives Own the strategic relationship between IT and business stakeholders to stimulate, surface, and shape demand Develop or leverage existing domain knowledge of your business partner's organizational function Build cross functional relationships for the convergence of value Partner with individuals, teams, and external organizations to drive value and results Maintains partner confidence and protects operations by keeping information confidential Coach business leaders on how to communicate to IT specifics of what they need to improve business performance Drive Value: Partner with organizational leaders to identify opportunities to evaluate, sequence, and shape initiatives for strategic value Identify business value rather than solutions when developing ideas; focus on digital awareness, risk assessment, business continuity, and business capability requirements Innovate using knowledge and awareness of industry trends to identify new opportunities Define and review requirements with business transformation teams Monitor initiative progress to ensure expectations are aligned with results and ultimately value Ensure that allies in strategic purpose are knowledgeable about objectives; engage as a project/program major partner including evaluating development efforts and progress against strategic plans and value creation objectives Drive and ensure results across the business and technology organizations based on the principals or people, process, technology, and purpose Monitors project progress by tracking activity, resolving problems, and recommending actions Strategic Alignment: Validate the results of initiatives to support the organization strategy through business case development, financial awareness, managing expectations, and the identification of opportunities for added value Strategize with business partners to develop future technology roadmaps and explore new opportunities Coach and encourage business leaders to articulate their department vision and requirements to align and drive IT contribution to organizational strategy Develop a well-managed portfolio of initiatives with the PMO organization Change Management: Champion a culture of shared ownership of initiatives involving technology and of getting comfortable with organizational change Elevate the importance of effective communication across IT and business stakeholders Lead now-to-new change using positive and collaborative methods Track alignment, engagement, and adoption of key initiatives across the business Qualifications Sufficient education, training and/or work experience to demonstrate possession of the following knowledge, skills, and abilities.Education/Experience Bachelor's degree in Business Administration, Engineering, Computer Science or Information Technology from an accredited college or university, or equivalent experience. At least 10+ years of increasingly responsible experience in support of business or technology operations, with 5 years at a supervisory level preferred. 5+ years of experience championing changes, i.e., leading initiatives, products, services, or interactions. Relevant experience working within a large, multifaceted organization, consisting of cross-functional teams. Project management experience is preferred. Business Relationship Management Professional (BRMP) or Certified Business Relationship Manager (CBRM) certification is preferred. Knowledge/Skill Requirements Strong communication skills in writing, speaking, and presenting. Ability to listen, build rapport and develop credibility as a strategic IT partner. Skilled and experienced at conflict negotiation and problem-solving. Ability to effectively work alongside and communicate with people with a wide range of skills, experience, cultures, and capabilities. Capable of setting expectations with partners and achieving alignment and agreement. Ability to breakdown silos within the organization and shift opinions through influence. Big picture thinker with domain expertise in one or more areas of business operations; deep understanding of business terminology. Experience with ERP systems - NetSuite, Microsoft Dynamics AX, SAP, or JD Edwards - is required. Knowledge of CRM systems - Salesforce - is required. Knowledge of core business processes such as Lead to Quote, Order to Cash, Procure to Pay, & Record to Report. Demonstrates strong analytical and problem-solving skills. Demonstrated ability to deliver business value through technology, balancing drive for continuous improvement with respect of local company culture and processes. Demonstrated commitment toward customer service. Work and Physical RequirementsThe physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Office location for this position is Atlanta, GA. or remote/work from home. Sitting for extended periods of time. Ability to safely lift up to 50 pounds. Ability to travel (overnight) as required based on business needs up to 75%. Ability to drive up to 4 hours for onsite services and meetings. Must pass background check, alcohol and drug testing. The position may require work outside of normal business hours in response to critical incidents or business-impacting project deliverables. Work Environment Normal office working conditions in addition to industrial plant sites and quarries, require the usage of personal protective equipment, e.g., hard hat, steel-toed boots, and safety glasses. The statements included in this job description are not intended to be all-inclusive. They represent typical elements and criteria necessary to successfully perform the job. Other duties may be assigned as required. Requirements for this job are subject to modification by the Company and its designees , and reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.What CRH Offers You Highly competitive base pay Comprehensive medical, dental and disability benefits programs Group retirement savings program Health and wellness programs A diverse and inclusive culture that values opportunity for growth, development, and internal promotion About CRHCRH has a long and proud heritage. We are a collection of hundreds of family businesses, regional companies and large enterprises that together form the CRH family. CRH operates in a decentralized, diversified structure that allows you to work in a small company environment while having the career opportunities of large international organization.If you're up for a rewarding challenge, we invite you to take the first step and apply today! Once you click apply now, you will be brought to our official employment application. Please complete your online profile and it will be sent to the hiring manager. Our system allows you to view and track your status 24 hours a day. Thank you for your interest! Oldcastle Infrastructure, a CRH Company, is an Affirmative Action and Equal Opportunity Employer.EOE/Vet/Disability--If you want to know more, please click on this link. Date: Apr 13, 2024 Nearest Major Market: Atlanta Job Segment: Manager, ERP, Chemical Engineer, CRM, Engineer, Management, Technology, Engineering

We are looking for an analytical and strategic thinking Product Manager to join our team! The ideal candidate will bring a strong background in product management, a deep understanding of platform technologies, and a passion for driving product innovation and excellence.*** This is a hybrid position, offering a mixture of in-person work days from our Atlanta or Alpharetta office and remote days.Company Overview:Atlanta-based, Incident IQ is a SaaS service management platform built exclusively for K-12 schools that is transforming K-12 workflows including IT asset management, help desk ticketing, facilities maintenance, Human Resources service delivery, and more. Our mission is to revolutionize how school districts manage operational support activities to better serve students and drive instructional efficiencies. Incident IQ is a dynamic, fast-growing company providing innovative cloud-based software. Product Manager:Reporting directly to the Director of Product Strategy, the Product Manager will be responsible for product planning and execution throughout the Product Lifecycle, including gathering and prioritizing product and customer requirements, defining the product vision, and ensuring revenue and customer satisfaction goals are met. The Product Manager's job also includes ensuring that the product supports the company's overall strategy and goals.Job title Responsibilities:Lead the ideation, technical development, launch, and iterative improvements of innovative products.Gather input from our market, customers, stakeholders, and adjacent verticals to inform product strategies and roadmaps.Understand Incident IQ's strategic and competitive position and deliver products that are aligned with our mission and are recognized as the best in the industry.Know the product inside and out, obtain and maintain a fundamental understanding of the end-to-end customer experience, integrations, and dependencies.Work closely with cross-functional teams to drive product vision, define product requirements, and guide the team through key milestones.Collaborate across verticals.Key Skills / Experience3+ years experience or related industry experience.Ability to analyze complex sets of data and present it in an easy and digestible manner.The ability to zoom in and zoom out: balance high level planning with day-to-day operations.Strong strategic thinking, problem-solving, and decision-making skills.Excellent group presentation skills.Strong technical acumen, with the ability to engage in technical discussions.Four year degree preferred. An equivalent combination of education and work experience may be considered. An MBA is a plus.Experience working in a SaaS environment.What makes Incident IQ different:We facilitate whole-person growth where employees develop personally as well as professionally.We offer an energetic and collaborative environment; everyone's opinion matters!We produce software that empowers K-12 schools to run efficiently, allowing for a better classroom experience for students to THRIVE!We provide excellent work/life balance.Two amazing locations - Atlanta and Alpharetta.Incident IQ offers a competitive salary based on experience with a benefits package for full time employees that includes medical, dental, vision, life insurance, 401k, and paid time off (PTO).Incident IQ is an Equal Opportunity Employer

Manager - Risk - Infosys McCamish Systems LLC, Atlanta Brief Job description: The person will be part of the "Risk Management" team of Infosys McCamish. The person has to co-ordinate with IT / BPM Operations, Corporate and Client Stakeholders to implement all necessary Risk and Information security best practices, ensuring compliance to organization policies and procedures, and client requirements with respect to products, platforms, BPM Services at all Infosys McCamish locations across the globe.Location for this position is Atlanta, GA. This role needs travel as per project needs. Qualifications: Basic: Bachelor's degree or foreign equivalent required from an accredited institution. Will also consider three years of progressive experience in the specialty in lieu of every year of education. At least 7 years of relevant work experience on the job description. Job description: Security Controls implementation - Overall Program management Conduct Risk Assessment Help stakeholder in closing the assessment gaps Aligning the policies and procedures with respect to Risk / Information security Co-ordination between delivery / functional teams Implementation of control objectives Define and implement change initiatives Implementation knowledge of Information Security, Business Continuity, Data Privacy, Cloud Security Management Models and guidelines like ISO 27001, ISO 27701, ISO 27017, ISO 27018, ISO 22301, NIST, CISA, SOC 1, SOC 2 etc. is preferable. Audits Auditing IT vendors periodically in terms of their compliance to Information security standards as per MSA/contract. Auditing the IT infrastructure components, say, servers, networks, applications (both internal and third party), scanning the vulnerabilities, define appropriate controls and certify them to use it in our business. Conduct Internal Audits on process compliance (Risk audits-confidentiality, Integrity and Availability, IP audits, Information Security audits) Facilitate external audits with certifying bodies and ensure certification / Recertification (ISO 27001, SSAE 16 - SOC1, etc.,) Facilitate Client risk audits on Information security, vulnerabilities etc., by coordinating with all internal / client stakeholders. Handling all Security Incidents, Audit Non-conformities, Process deviations, Complaints pertaining to Risk and ensure that the process owners are defining and implementing the relevant corrective / preventive actions and close the same. Handling BCP / DRP (Business continuity plan and Disaster Recovery plan) activities for McCamish. The person will be the lead DRR for McCamish, training other groups, driving mock drills etc. in co-ordination with TIG and Facilities team. Facilitating Periodical Risk meetings with sr. leadership Risk reporting: Co-ordination between different BPM client managers / Engagement Managers / Functional teams to get the right information and publish metrics, status reports and initiatives dashboard to all internal and external stakeholders. Identify continuous process improvement opportunities, define and implement best practices, driving improvement culture across the organization. Sales and Solutions support: Handling all RFPs / RFIs for future prospects on Risk and Information security requirements. Note: Applicants for employment in the U.S. must possess work authorization which does not require sponsorship by the employer for a visa (H1B or otherwise).The job entails sitting as well as working at a computer for extended periods of time. Should be able to communicate by telephone, email or face to face. About Us Infosys McCamish Systems,( https://www.infosysbpm.com/mccamish.html .) located in Atlanta, Georgia, is the Life Insurance and Retirement Services subsidiary of Infosys BPM Limited.( https://www.infosysbpm.com/ ) Infosys McCamish was started in 1985 as a virtual insurance company and went to market as a commercial services provider in 1995.It has an outstanding business perspective and an exemplary track record that no other outsourcer of business solutions can claim - generating US$16 billion of recurring premium in less than five years as a virtual insurance company. Infosys McCamish has expert technology and outsourcing credentials, along with a proven business model for re-engineering systems and performing back-office services at a reduced cost, while reinforcing accuracy, speed and security. Seven of the top ten US insurers are among Infosys McCamish's many BPM clients. Infosys McCamish has its operations spread across Atlanta GA and Des Moines IA in USA. EOE/Minority/Female/Veteran/Disabled/Sexual Orientation/Gender Identity/National Origin

Cook & Boardman, Inc.Please apply by submitting your resume via this job posting. EOE Minorities/Females/Disability/Veterans; VEVRAA Federal Contractor. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or national origin.Warehouse • Atlanta, GeorgiaSummary The Warehouse Manager has overall responsibility for the efficient operation of warehouse and inventory flow. Included in this area of responsibility are receiving and shipping through the warehouse, fleet operations and deliveries, inventory activities and maintaining a safe and clean facility. The Warehouse Manager supervises a staff including drivers, warehouse workers, facilitates new hires, reviews employees and is responsible for progressive discipline of all staff that reports to them. Responsible for overseeing warehouse staff, shipping/receiving, delivery drivers, etc.Essential FunctionsReceives incoming material and assembles and marks shipments based on current frame, door and hardware schedule Monitors material flow through warehouse, including receiving, shipping and storage, assuring accuracy and efficiency at all points Follows up on any shipping or other warehouse errors; tracks errors and costs and alerts appropriate departmentMonitors equipment maintenance, including vehicles, assuring that preventative maintenance is always current and equipment is in good working orderAssists in evaluation and purchasing any new equipment or vehicles neededManages all warehouse and delivery employeesConducts regular meetings with departmental staff to provide feedback on successes or receives information on problems that need a solutionMonitors qualification of warehouse employees, including driver's MVR records, to assure safe operations and maximum operating efficiency Maintains high safety standards, assuring that equipment and facility is in good working order and that individual operators (trucks, forklifts, welding equipment, saws or other shop tools) are properly trainedInvestigates any accidents, assuring proper reporting to Branch Manager for insurance carriers and follow-up to avoid any subsequent incidentsInfluences decisions (along with sales and executive management) on stock items to be added or deleted from stock inventorySupervises returned goods process, whether from salespersons' specific orders or from stock, assuring that returnable items are promptly sent to vendors, credit is received and properly applied and return charges are minimized.Controls any obsolete or overstock material, summarizing same and preparing inventory reserve analysis on a semi-annual basis; disposes of obsolete inventory when appropriateAssists in any book to physical inventory difference research that may be necessary following physical inventoriesMinimum QualificationsHigh School Diploma Required4 Year College Degree in related field preferred 1 2 years of warehouse related experience with direct supervision of staff required Some knowledge of the door and hardware industry and products preferred Experience using Comsense preferredKnowledge, Skills and Abilities Experience using Microsoft Office products requiredExcellent verbal and written communication skills required Leadership skills required.Physical DemandsThis position is primarily sedentary. While performing the duties of this job, the employee is regularly required to talk and hear; stand; walk; and reach or lift using hands and arms. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. Ability to lift 5-25 pounds frequently and ability to lift up to 50 pounds occasionally. Will require occasional driving for delivery and forklift operations. Work EnvironmentThis job operates in both a professional office and warehouse environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines. Conditions may include proximity to forklifts or other heavy machinery and using various tools and hardware. Worker is subject to possible heavy lifting. Qualification RequirementsTo perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.EOE Minorities/Females/Disability/Veterans; VEVRAA Federal ContractorAll qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or national origin.PI240004842