Escalation Manager Salary in Atlanta, GA

Job Description Summary Provides oversight, guidance, and analysis to determine customer credit worthiness and manage the customer onboarding process. Directly manages team of Accounts Recievable Specialists and provides assistance in research, escalations, and root cause analysis for collection issues. Liases between sales operations and invoicing teams to drive efficiencies, improve customer interactions, and automate activities. Reports on metrics and goals to senior management. Essential Duties and Responsibilities Credit Management: Establishes customer credit limits in line with company policies and procedures, including but not limited to, analyzing financial statements, credit references, and 3rd party credit reports for new and existing customers. Provides customer support for external financing transactions. Monitors, measures, and adjusts credit departmental reporting for accuracy, timeliness and effectiveness. Manages customer PO compliance, billing portals, and overall customer account maintenance. Maintains and adjusts (as necessary) all policies and procedures related to credit and collections from internal and external audit perspective.Collections Management: Manages end-to-end collections process collaborating with Sales Operations, Sales Management, Invoicing, and Accounting teams. Coordinates and reviews all collection reporting to ascertain status of collection and outstanding balances, working with each team member to maximize collections and reduce past due balances. Maintains accurate records, completes research, communicates, and resolves issues regarding status of collections on accounts. Connects with customers to arrange payments or resolve issues preventing payments and escalating important issues to appropriate parties. Analyze data to develop and adopt an effective course of action to resolve order and invoice disputes. Provides weekly cash receipts projections to support cash forecast models. Reviews and approves all customer credits, rebills, and refunds prior to processing. Plans, organizes, and leads the work of others to ensure a realistically distributed work load and customer service-oriented communications and approach. Provides coaching and mentoring, motivation, strategy suggestions, and guidance to collections associates in a manner that encourages self-management and empowerment within policies and procedures in addition to strengthening knowledge base to allow good judgement. Creates, administers, and evaluates effectiveness of current collection policies and procedures. Keeps executive management aware of critical receivable accounts and past due issues and recommends approach to increase and maximize collections. Provides weekly and monthly management reporting of AR aging and collection trends. Supports wider finance department and ensures department goals (days sales outstanding, bad debt expense/write-offs, and delinquency percentages) are met. Helps create and maintain clear and concise communications between invoicing and credit/collections team, fostering positive and successful work environment between two areas.General Responsibilities: Demonstrates and actively promotes an understanding and commitment to the mission of Logicalis through performing behaviors consistent with the organization's values. Maintains a working knowledge of applicable Federal, State, and Local laws and regulations as well as policies and procedures of Logicalis in order to ensure adherence in a manner that reflects honest, ethical and professional behaviors. Supports and conducts self in a manner consistent with customer service expectations.Supervisory Responsibilities Directly supervises collections team. Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems. Qualifications To perform this job successfully, an individual should be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Education/Experience/Technical Requirements/Certifications Equivalent combination accepted. Education: Bachelor's Degree in a related field. Experience / Technical Requirements 5 years experience in commercial credit and collections, accounting, and management. Proficient use of all Microsoft Office applications. Certifications NoneOther Skills and Abilities Excellent communication skills - oral and written presentation abilities. Ability to motivate and lead. Works well under pressure. Excellent problem solving skills, along with advanced mathematical and analytical skills. Ability to multi-task and work in fast paced environment. Ability to communicate with senior management effectively and with ease. Collaborates well with team members and cross-departmentally, as well as externally. Detailed oriented.Physical Demands The physical demands described here are representative of those that should be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this Job, the employee is constantly required to sit, talk, see, hear, and use hands and arms. The employee is frequently required to stand; move about, climb steps or balance and stoop, kneel, crouch, or crawl. The employee may occasionally lift and/or move up to 10 pounds. The above statements describe the general nature and level of work being performed by individuals assigned to this classification. This is not intended to be an exhaustive list of all responsibilities and duties required of personnel so classified. Logicalis is an Equal Opportunity Employer. It is our policy to employ people who are qualified by reason of education, training, experience, and demonstrated performance. We value diversity and inclusion at our company. We do not discriminate on the basis of race, color, religion, national origin, sexual orientation, gender identity and gender expression, marital status, age, height, weight, disability, veteran status, or any other reason prohibited by applicable federal or state laws. Salary Range: $70,500 - $91,500

College Board - FinanceRemoteAbout the TeamThe Procurement team at College Board is a group of 10 highly skilled professionals who support the purchasing needs of all divisions across the organization. Our extensive category coverage encompasses a wide range of areas such as contingent workforce, building and construction projects, enterprise software systems, contact centers, custom consulting engagements, and cloud services. Our category managers work directly with leaders from all parts of the business to help define and deliver College Board products and services. We are transforming our business at a rapid pace and the Procurement team plays a crucial role in shaping and driving this change. About the OpportunityAs one of our Category Managers, you will be responsible for executing vendor relationship, strategic sourcing, and contract management activities in support of multiple College Board divisions. You will implement sourcing strategies, engage in comprehensive industry and supplier research, manage the bidding and RFP process. You'll oversee vendor selection, contract negotiations and supplier performance management activities to secure competitive pricing and favorable terms. To ensure success, you will collaborate closely with College Board Programs and Service units to competitively source products and services in support of our mission and financial objectives. Your strategic and proactive mindset, coupled with operational excellence, is the key driver of success in this role.In this role, you will:Collaborate with business partners to drive value (40%)Collaborate within the Procurement organization and support divisions across College Board in identifying and securing service providers to meet their business prioritiesPartner with business unit stakeholders to identify vendors and determine work streams where price competition would be beneficial and coordinate RFI's, RFP's and RFQ's to ensure ideal vendor selectionBring industry benchmarks, expertise, knowledge of trends, and other third-party data to prepare for vendor selection and negotiationExecute agreements and manage vendors (40%)Lead vendor negotiations to ensure that College Board contracts at competitive prices and favorable terms with an emphasis on the current supply baseManage the process to review and negotiate contract documents, coordinating resources in Legal, Governance, Risk and Compliance and CB business units; Review and redline terms and conditions to ensure maximum value and minimum riskAnticipate and manage contingencies and dependencies, ensuring proactive planning and real-time analytical thinking during intense periods of deliveryOwn and manage critical vendor relationships for timely issue escalation; Work with vendors to resolve performance issues and drive improvements as necessaryImprove our support and performance (20%)Utilize P2P tools like Workday, Concur and Strategic Sourcing to establish and help improve operational processes from project intake to invoice approvalsPractice continuous improvement and strengthen the value proposition for internal clients and improve key performance as measured by KPIs that are important to key constituentsAnalyze division spend data to and identify and generate cost savingsAbout YouYou have:7+ years of procurement-related experience and expertise working in evaluating contractual terms and conditionsStrong industry experience and track record of evaluating contractual terms and conditions, negotiating with multiple service providers (e.g., supply chain, consultants, hardware/software providers, social media influencers, large contact centers, print & publications, marketing services, online advertising, photography/videography, and promotional products)Superior quantitative and qualitative analytical skillsProven track record of negotiating large multi-year contracts and negotiating with various vendors essential for delivery at high scaleExcellent interpersonal skills and the ability to foster positive and productive working relationships at all organizational levels and vendor communityInitiative and an ability to work in a self-directed environmentExperience with contract management, P2P systems, and toolsA bachelor's degree in business, management, finance, supply chain management or related work experience preferredProficiency with Microsoft Office (MS Word, Excel, Access, PowerPoint)Ability to travel 4-6 times a yearYou must be authorized to work in the USAbout Our Benefits and CompensationCollege Board offers a competitive benefits and compensation program that attracts top talent looking to make a difference in education. As a self-sustaining non-profit, we believe in compensating employees equitably in relation to each other, their qualifications, their impact, and the relevant market.The hiring range for a new employee in this position is $76,000 to $125,000.College Board differentiates salaries by location so where you live will narrow the portion of this range in which you can expect a salary.Your salary will be carefully determined based on your location, relevant experience, the external labor market, and the pay of College Board employees in similar roles. College Board strives to provide our best offer up front based on this criteria.Your salary is only one part of all that College Board offers, including but not limited to:A comprehensive package designed to support the well-being of employees and their families and promote education. Our robust benefits package includes health, dental, and vision insurance, generous paid time off, paid parental leave, fertility benefits, pet insurance, tuition assistance, retirement benefits, and moreRecognition of exceptional performance through annual bonuses, salary growth over time through market increases, and opportunities for merit raises and promotions based on increased scope of responsibilityA job that matters, a team that cares, and a place to learn, innovate and thriveYou can expect to have transparent conversations about benefits and compensation with our recruiters throughout your application process.About Our ProcessApplication review will begin immediately and will continue until the position is filledWhile the hiring process may vary, it generally includes resume and application submission, recruiter phone screen, hiring manager interview, performance exercise and/or panel interview, and reference checks. This is an approximately 8-week process#LI-NB1#LI-REMOTE

DESCRIPTIONAmazon Web Services is looking for a Technical Infrastructure Program Manager (TIPM) to support and deploy one of the world’s largest and most complex telecommunication networks. The role is responsible for the execution of a strategic plan to improve the business processes and deployment of hyper-scaled cloud infrastructure - fiber networks, oversight of quality control systems, pre/post-inspections for design validation, driving vendor management, and stakeholder communication for delivery schedules and invoices forecasts. This opportunity is on the Fiber Deployment team that is within the Global Connectivity Infrastructure Development - GCID - organization, which is responsible for planning, developing, and acquiring the physical network solutions that drive Amazon’s internal infrastructure and connect our services to the world.- Reports to the Long Haul Fiber Deployment Manager, and updates regularly with the Fiber Deployment Senior management through standardized reporting mechanisms- Serve as a key member of the GCID - Fiber Deployment team helping to drive overall Network Infrastructure strategy for Long-haul circuits- Subject matter expert in telecom network construction with experience of permitting, construction methodologies (trenching, drilling, etc), Fiber Characterization skills (OTDR, Polarization Mode and Chromatic Dispersion, Health and Safety, Quality standards and best practices for Outside Plant (OSP).- Vendor management to deliver on time, measure progress, and rate through quality key performance indicators.- Interface with key internal stakeholders (e.g. Networking, Data Center Engineering, Technical Project Managers, Data Center Management, Security, Backbone) to obtain their requirements and drive vendors to adhere to key business requirements.- Develop a quality management program that tracks defects, mitigates risks, standardizes root cause analysis, and implements key performance measures to rate vendor success.- Understand the technical fiber requirements of our engineering teams and ensure the completed project meets these requirements.- Understand the technical components for the hardware and network connectivity to deploy a Long Haul network with outside plant, Inline Amplifiers (ILA’s) and the power and security needs to light the network.- Determining the DC/AC power supply (N+1, N+2, N+), regional power cord specifications, grounding requirements- Manage and track approved network plans with internal customers and stakeholders such as technical business developers, equipment vendors or construction vendors until the infrastructure is in service.- Manage multiple competing cross-functional projects/programs simultaneously, some on a global scale.- Anticipate bottlenecks, manage risk and escalations, and balance the business needs versus technical constraints.- Physically audit completed construction work, review fiber test results, inspect ILAs and hand-off completed delivery to internal customers- Advanced English skills required to run meetings, create and maintain timelines, and keep large, diverse groups informed of progress and obstacles through crisp writing.Key job responsibilitiesProgram management skills to monitor vendor delivery of physical infrastructure projects and delivering high quality fiber and ILA infrastructure to make ready turn-up for long-haul circuits. Technical skills of either fiber optic outside plant, process engineering, construction management, long-haul equipment, and quality control systems is required.Job expects travel up to 60% of the year for Project based inspections.A day in the lifeThis role oversees deployment of long-haul fiber infrastructure, and iterative procedural changes. This includes heavy travel to the field, generation of weekly reports, and updating standards and specifications for a global deployment team. This position requires onsite visits to physical locations and is not a remote job. Physical inspections and learning the technical standards for outside and inside fiber plant is required, with a strong emphasis on fiber characterization - OTDR, PMD, CMD, ILA hardware requirements and quality inspections.About the teamThe GCID Fiber Deployment team overseas the installation and quality of the AWS clouds' owned/leased conduit and fiber cable for terrestrial networks. Our mission is to deliver for our internal customers ahead of schedule, backed by a culture of deep technical acumen and can-do attitude. We are customer focused through our team approach to help each other deliver, incorporate radical evolution to simplify processes, and are attentive to detail to ensure a quality product.We are open to hiring candidates to work out of one of the following locations:Ashburn, VA, USA | Atlanta, GA, USA | Columbus, OH, USA | Dallas, TX, USA | Denver, CO, USABASIC QUALIFICATIONS- 6+ years of technical infrastructure management experience with fiber optic networks.- Knowledge of best practices and emerging technologies, related to long-haul fiber infrastructure - 3+ years of deploying long-haul fiber OSP infrastructure, ILA experience and fiber characterization.PREFERRED QUALIFICATIONS- Bachelor degree in project management, engineering or business administration preferred. - Fiber Characterization Certification- Having strong contacts in fiber, transport and infrastructure markets.- Has led multiple large network construction programs.- Understanding of OSP and ISP construction standards in multiple regions.- Understanding of long-haul optical transmission systems.- Understanding of GIS platforms.- Ability to speak multiple languages- International business experience.- PMP certification or equivalent experience. Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit https://www.amazon.jobs/en/disability/us.Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $118,900/year in our lowest geographic market up to $231,300/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit https://www.aboutamazon.com/workplace/employee-benefits. Applicants should apply via our internal or external career site.

Job Description About Bose You know the moment. It's the first notes of that song you love, the intro to your favorite movie, or simply the sound of someone you love saying "hello". It's in these moments that sound matters most. At Bose, we believe sound is the most powerful force on earth. We've dedicated ourselves to improving it for nearly 60 years. And we're passionate down to our bones about making whatever you're listening to a little more magical.About the Role The Bose Enterprise Technology Services Agile Program Manager role is a leadership position responsible to be the train lead for an agile organization with cross functional Agile teams, being responsible for a large program or group of interdependent programs that range from medium to high complexity. The PM focuses on leading program planning efforts and manages the integration implementation, reporting, and performance of the overall program or group of programs to ensure the successful delivery of defined value and outcomes. The role leads the coordination and management activities with business partners, and acts as a mentor and coach to product owners. This role is also responsible for driving alignment and managing dependencies across programs, projects, and product / technology teams.The Program Manager will also help to manage project efforts and team level scrum activities ensuring consistency in execution and deliverables, while delivering value for ETS customers. The program manager may drive or support change management and process improvement efforts, as well as help to manage vendors and third parties. The Sr Program Manager must exhibit the ability to lead managers and their teams and drive collaboration and alignment.Specific Responsibilities:This position requires proven experience in program management. Ideal candidates must be highly proactive, detail-oriented, possess the ability to work through unknowns, identify paths to success to ensure delivery, and able to autonomously work on multiple assignments that span the ETS organization. They must be capable of digging into technical details and clearly communicating schedules, risks, status, and processes to a variety of business and technical audiences. They must be able to partner with closely with project managers and technical leads to coordinate schedules and deliverables.Required Competencies:• Ability to scope, plan and execute programs and deliver key outcomes with minimal outside assistance that span across Technology teams, stakeholder groups and third parties.• Manages Issues and Risks across program helping to remove barriers.• Provides ongoing Governance (reporting, monitoring, escalation, controls)• Work with appropriate stakeholders, including outside parties, to undertake analysis and define options and recommendations, and ultimately deliver value.• Drive alignment across stakeholder groups to enable delivery success to ensure alignment for the organization and key stakeholders with product portfolio direction.• Supports the Portfolio management and prioritization process to achieve alignment between technology and business teams.• Drive improvement in methodologies and deliverables, as well as collaboration practices and ways of working.• Supports portfolio level reporting practices and alignment between financial tracking and value delivery.• Deep understanding of the IT and application landscape, including interdependencies with business processes.• Change agent who excels at change management, is organized, detailed, and able to grasp and apply new concepts quickly and relay/implement within the team.• Defines and Maintains ongoing Governance (reporting, monitoring, escalation, controls)About You Experience Requirements:• 7+ years of relevant work experience, with 2-3 years' experience in a technology environment.• Experience translating ideas, approaches, and dependencies between technical and functional team members.• 5+ years of highly effective agile management experience leading product and technology teams, as well as experience with agile-based tools.• Experience communicating program status, risks, issues, and needs to senior leaders, and managing up.• Experience managing alignment across programs, projects or product teams in an enterprise environment.• Experience managing strategic relationships or acting as the primary point of contact for strategic partnerships.• Proficient in effective troubleshooting and issue resolution techniques.• Proficient in the planning and execution of programs and projects and risk mitigation strategies• Ability to clearly articulate messages to a variety of audiences.• Proficient in project management execution in a modern software environment via multiple methodologies (Agile, Scrum, Waterfall, etc).Education/Certification Requirements:• Requires a Bachelor's degree from an accredited college or university.• Agile / Scrum certification (preferred)• OCM or CCMP Certification or knowledge (preferred, not required)• PMP certification or knowledge (preferred, not required)• Continuous Learning: Demonstrated commitment to staying updated on emerging trends and technologies in vendor management.*Please note that this role is hybrid. Hybrid at Bose requires a minimum of three in-person days in your assigned office location.Our goal is to create an atmosphere where every candidate feels supported and empowered in the interviewing process. Diversity and inclusion are integral to our success, and we believe that providing reasonable accommodation is not only a legal obligation but also a fundamental aspect of our commitment to being an employer of choice. We recognize that individuals may have different needs and requirements based on their abilities, and we provide reasonable accommodations to ensure ideal conditions are met during the application process.If you believe you need a reasonable accommodation, please send a note to [email protected] is an equal opportunity employer that is committed to inclusion and diversity. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, age, disability, veteran status, or any other legally protected characteristics. For additional information, please review: (1) the EEO is the Law Poster (http://www.dol.gov/ofccp/regs/compliance/posters/pdf/OFCCP_EEO_Supplement_Final_JRF_QA_508c.pdf); and (2) its Supplements (http://www.dol.gov/ofccp/regs/compliance/posters/ofccpost.htm). Please note, the company's pay transparency is available at http://www.dol.gov/ofccp/pdf/EO13665_PrescribedNondiscriminationPostingLanguage_JRFQA508c.pdf. Bose is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the application or employment process, please send an e-mail to [email protected] and let us know the nature of your request and your contact information.

ABOUT REPAYREPAY ("Realtime Electronic Payments" / NASDAQ TICKER: RPAY) is an established and fast-growing publicly traded financial technology and payment processing company headquartered in Atlanta, Georgia, with offices across the country. REPAY enables its customers to accept payments anytime, anywhere, and through any channel while providing a secure, seamless, and enjoyable payment experience for the end consumers. REPAY offers a comprehensive suite of electronic payment and funding solutions, including debit and credit card processing, ACH processing, Instant Funding, and electronic bill payment systems with full IVR, text, and mobile capabilities. The scalability of its products allows merchants of all sizes to add an instant arsenal of intelligent payment technology solutions to their businesses without significant development costs or infrastructure investments.ABOUT THE ROLEWe are seeking an experienced Relationship Manager with critical thinking skills and strategic mindset. REPAY is looking for someone who can develop strong relationships with customers, connecting with key business executives and stakeholders and prepare sales reports. Relationship Managers also answer client queries and identify new business opportunities among existing customers. In this role, you will liaise with cross-functional internal teams (including Customer Service and Development departments) to improve the entire customer experience.RESPONSIBILITIESServiceOperating as the lead point of contact for any and all matters specific to your accountsDevelop trusted advisor relationships with key accounts, customer stakeholders and executive sponsors to ensure they do not turn to competitionAcquire a thorough understanding of key customer needs and requirementsExpand the relationships with existing customers by continuously proposing solutions that meet their objectivesEnsure the timely and successful delivery of our solutions according to customer needs and objectivesServe as the link of communication between key customers and internal teamsResolve any issues and problems faced by customers and deal with complaints to maintain trustAssist with challenging client requests or issue escalations as neededMaintain client recordsBusiness DevelopmentPlay an integral part in generating new sales that will turn into long-lasting relationshipsBuild and maintain strong, long-lasting client relationshipsDevelop new business with existing clients and/or identify areas of improvement to meet sales quotasCollaborate with sales team to identify and grow opportunities within territoryReportingPrepare reports on account statusPrepare regular reports of progress and forecasts to internal and external stakeholders using key account metricsClearly communicate the progress of monthly/quarterly initiatives to internal and external stakeholdersConduct annual or semi-annual CONNECT MeetingThought LeadershipFollow industry news and trendsShare industry trends, benchmarks, and developments to clientsIdentify opportunities for educational events with customersSKILLS & EXPERIENCE NEEDEDBachelor's Degree preferred2-4 years of Mortgage Servicing ExperienceMortgage Servicing industry, Payments industry and/or Financial Services experience preferredDemonstrated ability to create and execute strategy, resolve complex problems, and the ability to work independentlyFamiliarity with CRM systems and practices (e.g. Salesforce)Familiarity with MSP, Sagent - Loanserv, or EncompassMust be highly proficient in Microsoft Excel, Word, and PowerPointWHY JOIN REPAY.... BECAUSE CULTURE IS EVERYTHINGGROWTH & PEOPLE-CENTERED LEADERSHIPAs the industry-leading financial technology provider in the Consumer Finance and Business to Business spaces, we continue to set the standard for application development and delivery. In 2019, REPAY became a public company listed on the Nasdaq Stock Market (RPAY). For the past three consecutive years, we have placed on the ACG® Atlanta Georgia Fast 40, a list recognizing the top 40 fastest-growing middle-market companies in Georgia. REPAY's leadership empowers each team member to make a difference and stretch to their fullest potential. Our dedication to frequent, transparent communication is shown with companywide meetings where our leaders share company vision and encourage employees to ask questions. FUN WORK ENVIRONMENT & GREAT TEAMSWe offer it all: business to casual dress, great snacks & beverages, and open-air collaborative team settings. REPAY has been certified as a Great Place to Work® company for 2017, 2018, 2019, 2020, 2021, and 2022. The REPAY team is fun, smart, collaborative, and truly enjoys working together. Making a difference in our local communities - we support several philanthropic initiatives every year to give back to our local communities. We are self-driven, motivated professionals who do not require micro-management to ensure we produce high quality and timely work.INNOVATION & EDUCATIONWe create highly sophisticated payment processing applications and are always pushing the boundaries of what is possible. We are constantly revolutionizing the industry by building on new ideas from clients and employees. We provide the resources necessary to ensure new innovations can develop quickly and with quality. We encourage continuing education, including professional conferences and events. PUTTING OUR PEOPLE FIRSTWe believe our people are the best, and we care immensely about their success. We offer a comprehensive benefits package which includes 100% coverage of employee healthcare premiums and several free benefits, including life insurance, disability insurance, and work-life balance resources. All benefits go into effect day one. Our employees' futures are important to us, which is why we have a 401(k)-employer match and and an Employee Stock Purchase Plan. REPAY employees are eligible to participate in our Annual Bonus Program. This bonus award reflects excellent performance of individual contributions and goals achieved during the past year.REPAY's core values are Excellence, Passion, Innovation, Respect, and Integrity.REPAY is an Equal Opportunity Employer and we promote a company culture where diversity, equity and inclusion are central. We are committed to build our teams and grow a company in which employees can succeed, regardless of race, color, national origin, sex, sexual orientation, gender identity or expression, transgender status, pregnancy, religion, age (40 and over), disability, service in the uniformed services, protected veteran status, genetic information, or any other classification protected by federal, state or local law. Celebrating our diverse backgrounds, views and beliefs allows us to embrace what makes us unique and continue to innovate and push the boundaries of what is possible.We are interested in every qualified candidate who is eligible to work in the United States. However, we are not able to sponsor visas.

Job ID: 494783 ExemptOldcastle Infrastructure™, a CRH company, is the leading provider of utility infrastructure solutions for the water, energy, and communications markets throughout North America. We're more than just a manufacturer of precast concrete, polymer concrete, or plastic products. We're a trusted and strategic partner to engineers, contractors, distributors, specifiers, and more. With our network of more than 80 manufacturing facilities and more than 4,000 employees, we're leading the industry with innovation and a safety-first mindset.Oldcastle Infrastructure - Built For Life from Oldcastle Infrastructure on Vimeo.Position OverviewThe Service Desk Manager at Oldcastle is responsible for all Level 0-1 support and maintenance activities across all IT disciplines for all employees based on the ITIL Service Management Framework. This critical role develops and implements policies, procedures, processes and standards for the IT support, monitoring, maintenance, and daily operations to include endpoints, servers, networks, telephony, collaboration and business applications. Reporting to the Manager, Infrastructure, The Service Desk Manager works closely with the Infrastructure group, Application Support Group and with the Information Security group on specific projects and technology requirements and hand offs.The Service Desk Manager guides and mentors a team of geographically dispersed and skilled support analysts, manages various service contracts and monitors SLAs and the performance of those contracts and services. The Manager is responsible for the organization-wide asset management and inventory across all the company's technology landscape.The Service Desk Manager will also be the key lead contact for the corporate office and will help lead initiatives around employee technology engagement, end-user training, and documentation through knowledge articles. Key Responsibilities (Essential Duties and Functions)To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Maintain and nurture business relationships through effective communication with internal stakeholders. Oversee 100% of the requests, incidents, and problems. Stakeholder in the ITSM module in ServiceNow. Monitors IT endpoints and peripherals and is responsible for level 1 business application support. Participates in the installation and upgrade of business technology, tools, and services. Manages and maintains an accurate IT Asset Inventory. Manages and coordinates urgent and complicated support issues. Act as an escalation point for all requests and incidents. Develop and mature phone/ticket processes to ensure flow to resolution with escalation and information within the organization. Determine and/or facilitate the root cause of issues and communicate appropriately to internal and external customers Manage the Ticketing System Platform Train, coach, and mentor support analysts, including career development, and oversee staff activities. Builds/obtains (from other departments) training material and job aides for support staff. As needed, schedule employees' working times and provide backup support. Provide data and reporting of KPI's and trends to IT department and others in ad-hoc, weekly, monthly and as needed. Drive Ticket Deep Dive and develop strategies for improvement. Work to make Service Desk the single source of truth and service delivery channel for IT. Monitor and manage phone and ticket systems queue (participating in escalated calls as needed). Oversee Solutions repository (KB) and ensure top quality solutions are available to the staff. Develops Service and Business Level Agreements to set expectations and measure performance. Develops an effective and workable framework for managing and improving customer IT support in the organization. Manage process for communicating outage/emergency activities to the organization. Manage vendor relationships as it related to daily operational needs. Participate in M&A activities such as end user support, hardware discovery and delivery, etc. Review survey feedback to improve services, tools and support experience Ensure compliance with IT policies, regulations and laws Other duties as assigned QualificationsSufficient education, training and/or work experience to demonstrate possession of the following knowledge, skills, and abilities. Bachelor's degree 5+ years of advanced IT skills with specific service desk/customer service experience and expertise 3+ years of experience supervising an IT support function and analysts Hands-on experience with ITIL frameworks and relevant compliance practices (e.g. SOX) Experience designing and implementing end-to-end IT support processes Experience developing, documenting, tracking and reporting IT operations KPI Ability to develop IT support policies, standards and guidelines based on best practices and industry standards Excellent interpersonal, communication, and presentation skills, including formal report-writing experience Detailed oriented Preferred Qualifications ITIL Certification ServiceNow Hand-on experience Work and Physical RequirementsThe physical demands described here represent those that an employee must meet to perform the essential functions of this job successfully. Sitting for extended periods of time. Ability to safely lift up to 50 pounds. Ability to travel (overnight) as required based on business needs up to 25%. Ability to drive up to 4 hours for onsite services and meetings. Must pass a background check, alcohol, and drug testing. The position may require work outside of normal business hours in response to critical incidents or business-impacting project deliverables. The position may also require weekend and holiday coverage. Work Environment Normal office working conditions in addition to industrial plant sites and quarries, requiring the usage of personal protective equipment, e.g. hard hat, steel-toed boots, and safety glasses. The statements included in this job description are not intended to be all-inclusive. They represent typical elements and criteria necessary to successfully perform the job. Other duties may be assigned as required. Requirements for this job are subject to modification by the Company and its designees, and reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.What CRH Offers You Highly competitive base pay Comprehensive medical, dental and disability benefits programs Group retirement savings program Health and wellness programs A diverse and inclusive culture that values opportunity for growth, development, and internal promotion About CRHCRH has a long and proud heritage. We are a collection of hundreds of family businesses, regional companies and large enterprises that together form the CRH family. CRH operates in a decentralized, diversified structure that allows you to work in a small company environment while having the career opportunities of large international organization.If you're up for a rewarding challenge, we invite you to take the first step and apply today! Once you click apply now, you will be brought to our official employment application. Please complete your online profile and it will be sent to the hiring manager. Our system allows you to view and track your status 24 hours a day. Thank you for your interest! Oldcastle Infrastructure, a CRH Company, is an Affirmative Action and Equal Opportunity Employer.EOE/Vet/Disability--If you want to know more, please click on this link. Date: Apr 16, 2024 Nearest Major Market: Atlanta Job Segment: Information Security, Chemical Engineer, Technical Support, Manager, Technology, Engineering, Management

At Emprise Bank, everything we do is focused on empowering the neighborhoods, businesses, and people in our communities to thrive. We proudly work to provide extraordinary customer service and products to help our customers achieve their goals.We are looking for a Banking as a Service (BaaS) Relationship Manager to join our Innovation and Strategy team. The Banking as a Service (BaaS) Relationship Manager is responsible for strategic growth with our Emprise Embedded partners.This position is eligible for a Hybrid schedule in Wichita, KS and surrounding areas. Remote in South Dakota, Utah, Oklahoma, Missouri, and Nebraska.A successful candidate will have:Proven ability to establish and build strong relationships with our partners and internal team membersCritical and analytical thinking skillsConfident and articulate communication skillsStrong attention to detailAn understanding of and commitment to our valuesAttitude and aptitude to engage in continuous developmentEssential functions of the role:Foster partner relationships to ensure goals, strategies, and objectives are in place to support the execution of partner programsHave a strong understanding of program and regulatory constructs to support programs efficiently and effectivelyDevelop partner specific strategic plans that align with Emprise Embedded goalsCollaborate with partners on contract and pricing negotiationAdvocate partner business development ideas across EmpriseIdentify and drive new opportunities for growth and manage partner pipelinesEngage with prospective clients and identify those to pursueManage profit and loss forecasting by monitoring and assessing trends and problem areasBe a strategic thought leader for our partners on Emprise Embedded strategy, policy, products, systems, and processes to grow and develop partners and be able to challenge status quo when necessaryHave a deep understanding of all partner business, decision makers, trends in the industry, and competitionGuide internal teams to ensure alignment, efficiency, and effectivenessPrioritize work to align with partner goals and objectivesContinue to build partner relationships by holding consistent follow upsProvide reporting to stakeholders on partner agreements, programs, and pricing strategiesWork closely with Account Manager on assigned accounts to ensure alignment and collaborate on prioritization of work and support escalation of key issuesOther duties as assigned within the scope and responsibility of the jobRequirementsBachelor's degree or level of education that, together with industry experience, enables the applicant to meet the job requirementsMinimum 5-7 years of banking, Fintech, and/or new client origination experienceProven track record in customer development and retention and working with all levels of senior managementProficiency with large server-based applications and typical desktop softwareBenefitsIn addition to a competitive salary and benefits, Emprise offers professional growth, a rewarding and challenging environment, opportunities to be involved in our communities, and a culture of integrity, passion, and success. We also offer shift differential pay for bilingual candidates!At Emprise Bank, empowering people to thrive means having an all-inclusive culture that honors our commitment to all dimensions of diversity in our workforce and embraces inclusion of all people. People of color, women, LGBTQIA+, veterans, and persons with disabilities are encouraged to apply.To learn more, please visit our website at www.emprisebank.com.Emprise Bank is an EEO/AA/ADA/Veteran Employer/Member FDIC/Drug Free Workplace.Emprise Bank participates in E-Verify and will provide your Form-I 9 to the federal government to confirm authorization to work in the United States.

Center 3 (19075), United States of America, McLean, VirginiaManager, Cyber Product Owner (Cyber Intelligence)Capital One is seeking a product owner to help deliver game-changing cybersecurity solutions based on threat, data, and design thinking. At Capital One, we believe in the values of Excellence and Doing the Right Thing. We are a technology-oriented company delivering financial products to market through modern technology and constant innovation at a massive scale. Part of that innovation is leveraging technology to deliver the best cybersecurity solutions for our business. As a Product Owner supporting the Cyber Intelligence Service, you will be accountable for contributing to and delivering upon the strategic agenda for our core cyber products to drive meaningful progress for our customers and our business. In this capacity, you will drive product vision into our development teams, translate vision into delivery objectives, provide customer-informed guidance to shape products, and work with cross-functional teams to deliver well-managed and sustainable features that bring that vision to life. You will use your deep technical knowledge and subject matter expertise in cybersecurity and systems engineering to drive impactful improvements to our cyber capabilities. What you'll do:Communicate the Intelligence delivery roadmap to our stakeholders and leverage the product vision to inspire the teamsClearly articulate and advocate target persona, customer benefit, and value of features across teamsLeverage Intelligence experience and technical knowledge of how systems work to effectively support engineering teams in delivering valueUtilize strong cybersecurity background, customer research and insights to represent the voice of the customer to the engineering team(s)Incorporate design thinking and analytics to inform product designActively participate in research or design sessions for new featuresContribute to the development of a healthy product backlog, collaborating with the Product Manager, Engineering, and Solution Architects to break down business epics, document user stories (to also include things like addressing technical debt, SRE, etc.), design details and comprehensive acceptance criteriaLead internal backlog refinement sessions to refine cyber and customer intent, prepare business epics and stories for technical breakdown and planning, and ensure requirements are well understood by the engineering teamsPrioritize the Product Backlog to maximize business and customer outcomes by balancing technical and non-technical aspects while also incorporating cyber and operational risk reduction outcomes and activitiesEnsure the timely delivery of product deliverables by staying abreast of dependencies & impedimentsAct as a technical advisor to the product manager, engineering, and other stakeholdersCollaborate across multiple cross-functional teams and the Product Owner community and play a key role in key Agile and SAFe ceremoniesSupport teams through escalation and resolution of impedimentsDrive performance and innovation with data-driven insights and a culture of continuous improvementProactively identify opportunities when key metrics on security, resilience and performance for your product (s) are not performingMaintain technical and risk credibility with your own team(s) and with partners across our technology organizationAbout you:You have excellent written & verbal communication skills with a track record of being able to explain complex concepts to diverse audiencesYou believe that a core component of security's role is to enable the business, not just to secure it, and the solutions you bring to life are aligned to the needs of our developer community, customers, and business partners.You have experience leveraging Threat Intelligence to reduce risk or improve security controlsYou thrive in working in a fast paced, technologically forward leaning environment and are not afraid to push the boundaries of security capabilities.You seek to create enduring value by delivering reusable, extensible and resilient cybersecurity capabilities to address the evolving threat landscapeYou actively solve for cyber technical challenges in collaboration with engineering and architectureYou are naturally curious and stay on top of emerging trends and threats.You have a comprehensive understanding of iterative software delivery to connect effectively and in a meaningful way with software and platform engineersYou seek to understand the business and technology landscape and cross-functional dependencies to inform product vision and integration with larger organizational goalsYou are a clear thinker, thrive in working across teams, and an expert in dealing with ambiguity.You understand and track key metrics on security, resilience and performance for your product (s) and understand levers that drive these metricsYou have strong consulting and analytical skills and a risk management mindsetYou have the ability to foster collaborative, open working relationships with technology partners and other stakeholdersYou demonstrate balanced judgment in decisions and incorporate risk factors accordinglyYou have a strong bias for actionBasic Qualifications: High School Diploma, GED or equivalent certificationAt least 6 years of experience working in cybersecurity or information technologyAt least 3 years of experience in product managementPreferred Qualifications:Bachelor's Degree in Cybersecurity, Systems Engineering, or Computer Science3+ years of experience solving cyber technical challenges4+ years of experience translating business strategy and analysis into products3+ years of Cyber product owner experience2+ years of experience in technical writingExperience in regulated financial services organizations or tech companies2+ years of hands-on JIRA and Confluence experience1+ year of experience with MITRE and Cyber Kill Chain Frameworks2 or more professional certifications (SAFe PM/PO, CISSP, GIAC, CISM, CCSP, AWS Cloud Practitioner, AWS Security)?At this time, Capital One will not sponsor a new applicant for employment authorization for this position.The minimum and maximum full-time annual salaries for this role are listed below, by location. Please note that this salary information is solely for candidates hired to perform work within one of these locations, and refers to the amount Capital One is willing to pay at the time of this posting. Salaries for part-time roles will be prorated based upon the agreed upon number of hours to be regularly worked.New York City (Hybrid On-Site): $201,400 - $229,900 for Manager, Cyber TechnicalSan Francisco, California (Hybrid On-Site): $213,400 - $243,500 for Manager, Cyber TechnicalCandidates hired to work in other locations will be subject to the pay range associated with that location, and the actual annualized salary amount offered to any candidate at the time of hire will be reflected solely in the candidate's offer letter.This role is also eligible to earn performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI). Incentives could be discretionary or non discretionary depending on the plan.Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at the Capital One Careers website. Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.This role is expected to accept applications for a minimum of 5 business days.No agencies please. Capital One is an equal opportunity employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to sex (including pregnancy, childbirth or related medical conditions), race, color, age, national origin, religion, disability, genetic information, marital status, sexual orientation, gender identity, gender reassignment, citizenship, immigration status, protected veteran status, or any other basis prohibited under applicable federal, state or local law. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City's Fair Chance Act; Philadelphia's Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at [email protected]. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.For technical support or questions about Capital One's recruiting process, please send an email to [email protected] One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site.Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).

So, what's the role all about?As a Cloud Network Manager, you will be responsible for leading and managing a team of Network Engineers in the implementation, administration, andsupport of CEA's network devices (switches, routers, firewalls, load balancers, WAF, VPN concentrators, taps, andother network equipment). We are looking for a self-starter with good communication skills who is looking for a challenging role as aninfrastructure network team manager, delivering the latest technologies in a fast-paced environment.How will you make an impact? Managing datacenter operations Circuit installs and decommissions Moves/Adds/Changes of network equipment Working with procurement on third-party hardware/software renewals and purchasing Managing network engineering team Onboarding/Offboarding Performance management On-Call Scheduling Time off management Managing problem escalations Coordinating and running network team meetings Upkeeping network monitoring systems (e.g. PRTG, NodePing, Science Logic, etc.) Ensuring adequate Network configuration backups Ensuring tickets and projects are assigned and on track Monitoring email and chat communication channels Participating in the CAB and IT Service Request approval process Conducting quarterly IT team presentations to review team accomplishments Monitoring the network team ticket queue and ensure tickets are assigned Filling in for team members as needed for hands-on technical work Providing guidance on implementation, administration, monitoring, and support for routers, switches, firewalls, load balancers, F5 ASM, and other network appliances as well as 3 rd party tools (PRTG, ScienceLogic, SolarWinds/CatTools, IPAM) Collaborating with senior engineers and customers on the design, configuration, and deployment ofWAN and site-to-site VPN solutions between the hosted data center and peering sites Troubleshooting network LAN/WAN performance and/or connectivity issues Have you got what it takes? Bachelor's degree in Computer Science, or equivalent experience preferred 5+ years of hands-on work experience as a network engineer 1+ years as a manager. Understanding of TCP/IP network fundamentals and common protocols such as FTP, SSH, SMTP,HTTP, HTTPS Router/BGP and switch configuration experience Firewall deployment and administration experience Experience with VPN technologies. Both site-to-site and remote client VPN tunnels Demonstrated proficiency with troubleshooting and problem solving Detail-oriented and possess strong customer service and communication skills Excellent problem-solving, analytical, written, and communication skills Motivation to continuously learn and expand professional skill set in a rapidly evolving environment Strong leadership skills with the ability to mentor and develop a team of network professionals You will have an advantage if you also have: Industry standard certifications: CCNA, CCNP, NSE, ITIL, etc. Experience with Cisco ACI, Cisco Nexus, Cisco IOS, Cisco ASA/Firepower, Fortinet FortiGate, Palo Alto Firewalls, Arista EOS, Gigamon GigaVUE, F5 LTM, F5 ASM Proficiency with packet capture and analysis tools Experience with scripting language competency using Python Familiarity with emerging network technologies including VPC, Kubernetes, NFV, SDN What's in it for you?Join an ever-growing, market disrupting, global company where the teams - comprised of the best of the best - work in a fast-paced, collaborative, and creative environment! As the market leader, every day at NICE is a chance to learn and grow, and there are endless internal career opportunities across multiple roles, disciplines, domains, and locations. If you are passionate, innovative, and excited to constantly raise the bar, you may just be our next NICEr!Enjoy NICE-FLEX! At NICE, we work according to the NICE-FLEX hybrid model, which enables maximum flexibility: 2 days working from the office and 3 days of remote work, each week. Naturally, office days focus on face-to-face meetings, where teamwork and collaborative thinking generate innovation, new ideas, and a vibrant, interactive atmosphere.Requisition ID: 4106Reporting into: Director, Cloud OperationsRole Type: Manager

Location: REMOTESalary: $50.00 USD Hourly - $53.00 USD HourlyDescription: Our client is currently seeking a Sr. Tax Filing Manager Spotlight Notes: -Sr Manager role - Overseeing the Tax Filing analysts -Mentor and Lead others -Experience with Master Tax 3-5 + years -Excellent Problem Solver -Experience with the Tax Amendment process would be a huge plus Oversee and manage the client delivery of tax filing, directly and indirectly, through team colleagues and managers. This role is a member of senior leadership ensuring excellence in delivery across the entire Tax Filing organization. Responsible for developing managers in people development, management, and tax filing expertise. As Tax Filing Senior Manager duties include, but are not limited to, the following: • Responsible for overall client delivery and satisfaction in Tax Filing. • Point of contact and responsibility to support resolving client escalations with a sense of urgency and accuracy. • Development, review, and communication of RCA (Root Cause Analysis) completion and help downstream improvement efforts. • Monitor and audit various tasks to identify trends and process improvement opportunities. • Identify and lead process improvement efforts in tax filing processes. • Work with other domains to (1) ensure client deliverables (2) identify and lead efforts to improve processes affecting delivery. • Communicate complex issues to clients as needed. • Ensure timely, accurate responses are provided to clients and/or other teams. • Ensure proper TFSS (Tax Filing Shared Services) representation and facilitation of client meetings. (Providing timely, accurate updates and education regarding tax filing processes and point of views). • Support and provide timely research on compliance and regulatory issues. Facilitate issues requiring higher level escalation. • Ensure and support compilation, reporting, and analyzing of metrics. Use metrics to drive improvements and close process gaps. • Resolves/pushes open items to resolution to align with Tax Filing point of view. • Liaison with Client and Payroll Client teams to resolve items related to tax filing. • Educate clients and provide subject matter expertise for payroll tax filing. • Mentor and develop managers and colleagues, also managing performance and accountability. • Manage Tax Filing suppliers, as appropriate, to support accurate and timely delivery. • Support testing and implementation efforts as needed. • Coordinate and/or provide needed training for new colleagues or processes. • Coordinate and actively support SOP development, training, communication to team and maintain updates. Education and Experience • Minimum of 7 years' experience in payroll tax filing and/or related field required. • Advanced understanding of payroll tax/payroll tax filing and/or related subject matter desired. • Advanced understanding of payroll tax filing regulatory and legislative guidelines desired. • Demonstrated strong verbal & written communication skills required. • 3+ years client interaction and management required. • 5+ years people management experience required. • Preferred experience leading managers and/or team leads. • Strong computer skills with current technical knowledge required. • Payroll tax software experience required. • Master Tax experience desired. • ADP Smart Compliance experience desired. • Medium level project management and process improvement experience highly desired. Contact: [email protected] job and many more are available through The Judge Group. Find us on the web at www.judge.com