Escalation Manager Salary in Oregon, USA

Network Specialist I - Advanced Technical Support VoiceJob LocationsUS-WI-Madison | US-TN-Knoxville | US-OR-Bend | TBD-TBD-TBDID2020-16072CompanyTDS TelecomOverviewA Network Specialist I - Advanced Technical Support Voice is a technical position who will be responsible for implementing and/or supporting large and complex network designs & configurations on TDS’s combined voice/video/data network infrastructure. This 24x7 position will:Provide high quality integration and support for critical network impacting activities such as capital projects, outage restorations, and trouble resolution actionsAssist in identifying improvements to configurations, processes, and standards across the organization. Interface with customers, vendors, and adjacent teams on day to day issuesBe available and accountable to TDS network infrastructure and customers at all times unless explicitly on vacation**This position is Voice focused**ResponsibilitiesNetwork operator responsible for comprehensive planning and execution with live hands on the network in direct support or deployment actions and activities. This encompasses change management, outage management, and preventative maintenance & reporting on the service provider and enterprise networks, as well as customer trouble resolutionWork directly with vendor, carrier, and customers relative to network performance and customer impact. Manage and initiate appropriate level of internal and external leadership escalationQualificationsRequired Qualifications Associate’s degree (or higher) –OR– 2+ years professional work experience.4+ years’ experience in Voice/Data/Video networking.Other Qualifications  Technical: Is familiar with the following area and has subject matter expertise in multiple technologies and their inter-workings:Broadband and narrowband access technologies including (but not limited to) POTS, xDSL, TDM ans SONET, ISDN, WiFi, WiMAX, PON, EthernetTransport technologies including (but not limited to) SONET, ATM, Ethernet, POS, DWDM, WDMVoice Switching technologies including Legacy TDM and Voice over IP technologies (e.g. SIP, MGCP, NCS)IP/MPLS technologies including (but not limited to) routing and routing protocols (e.g., OSPF, BGP), subnetting, multicast, tunneling, bridging, MPLS, IPSLA and QoS, traffic engineering, VoIP, and IPTVPower Concepts associated with AC and DC power equipment and HVAC implementations in both cabinet and building applicationsCustomer premises equipment including (but not limited to) Routers, Switches, PBX, IP Phones, ATAs, eMTAs, Residential Gateways, set-top boxes, cable modems, commercial and home wiring concepts Additional Skills:Able to coordinate a small group to work specified network issues/projectsThe ability to manage changing priorities and to handle several network tasks concurrently with some assistanceIndividual scope of responsibility is defined by the team managerAble to work with diverse individuals/teams. Able to interact and work with others as part of a team. Understands the role s/he plays on the team, and how his/her work supports the team’s overall goalsAble to take the lead to get routine issues solved. Asks for help when needed  and has the knowledge and skills to escalate issues when appropriateGood organizational and written/verbal communication skillsGood presentation skills. Able to present concepts to chain of commandPositive attitude and company focus are requiredRequires software knowledge and skills in business and office applications, such as spreadsheets, database applications, word documents, network drawing tools, basic network applications (telnet, FTP Client, FTP Server) and basic Unix toolsThe ability to comprehend and execute tasks based on priority in to achieve maximum performance cost effectivelyBasic mathematical and statistical analysisOther:Ability to travel as necessary if the needs of the business dictatesIf the needs of the business dictate, perform network tasks outside normally scheduled business hours to complete project work, provide on-call support and/or implement scheduled network changesAt TDS, we embrace Equal Employment Opportunity by valuing our differences and consider all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran or any other status protected by law. To learn about our diversity & inclusion philosophy and culture, click here!

Network Specialist - Advanced Technical Support VoiceJob LocationsUS-WI-Madison | US-TN-Knoxville | US-OR-Bend | TBD-TBD-TBDID2020-16071CompanyTDS TelecomOverviewA Network Specialist - Advanced Technical Support Voice is a technical position who will be responsible for implementing and/or supporting network designs & configurations on TDS’s combined voice/video/data network infrastructure.  This 24x7 position will:Provide integration and support for network impacting activities such as capital projects, outage restorations, and trouble resolution actionsInterface with customers, vendors, and adjacent teams on day to day issuesBe available and accountable to TDS network infrastructure and customers at all times unless explicitly on vacation**This position is Voice focused**ResponsibilitiesNetwork operator responsible for comprehensive planning and execution with live hands on the network in direct support or deployment actions and activities. This encompasses change managment, outage management, and preventative maintenance & reporting on the service provider and enterprise networks, as well as customer trouble resolution Work directly with vendor, carrier, and customers relative to network performance and customer impact. Manage and initaite appropriate level of internal and external leadership escalationQualificationsRequired Qualifications Associates degree (or higher) -OR- 2+ years professional work experience2+ years experience in Voice/Data/Video networkingOther Qualifications Technical: Is familiar with the following area and has subject matter expertise in multiple technologies and their inter-workings:Broadband and narrowband access technologies including (but not limited to) POTS, xDSL, TDM ans SONET, ISDN, WiFi, WiMAX, PON, EthernetTransport technologies including (but not limited to) SONET, ATM, Ethernet, POS, DWDM, WDMVoice Switching technologies including Legacy TDM and Voice over IP technologies (e.g. SIP, MGCP, NCS)IP/MPLS technologies including (but not limited to) routing and routing protocols (e.g., OSPF, BGP), subnetting, multicast, tunneling, bridging, MPLS, IPSLA and QoS, traffic engineering, VoIP, and IPTVPower Concepts associated with AC and DC power equipment and HVAC implementations in both cabinet and building applicationsCustomer premises equipment including (but not limited to) Routers, Switches, PBX, IP Phones, ATAs, eMTAs, Residential Gateways, set-top boxes, cable modems, commercial and home wiring conceptsAdditional Skills:Able to participate in a small group to work specified network issues/projectsThe ability to manage changing priorities and to handle several tasks concurrently with assistanceIndividual scope of responsibility is defined by the team managerAble to work with diverse individuals/teams. Able to interact and work with others as part of a team. Understands the role s/he plays on the team, and how his/her work supports the team’s overall goals   Able to assist in getting routine issues solved. Asks for help when needed and has the knowledge and skills to escalate issues when appropriateGood organizational and written/verbal communication skillsGood presentation skills. Able to present concepts to chain of commandPositive attitude and company focus are requiredRequires software knowledge and skills in business and office applications, such as spreadsheets, database applications, word documents, network drawing tools, basic network applications (telnet, FTP Client, FTP Server) and basic Unix toolsThe ability to comprehend and execute tasks based on priority in to achieve maximum performance cost effectivelyBasic mathematical and statistical analysisOther:Ability to travel as necessary if the needs of the business dictatesIf the needs of the business dictate, perform network tasks outside normally scheduled business hours to complete project work, provide on-call support and/or implement scheduled network changesAt TDS, we embrace Equal Employment Opportunity by valuing our differences and consider all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran or any other status protected by law. To learn about our diversity & inclusion philosophy and culture, click here!

EMD Electronics is seeking an Operations Supervisor for its MEGASYS team in Tualatin, OR.The Supervisor will be responsible for safety, leadership, employee development, hands-on support, and field training of shift employees in Semiconductor Gas and Chemical Operations. This position will lead a shift of up to 15 Megasys technicians in the safe completion of operations and maintenance procedures. The Supervisor will help drive 100% compliance to achieve flawless safety and quality execution and will support total gas and chemical operations, task prioritization, escalations, and completion of other activities. This role will act as a key customer interface for all operations related requests. Responsibilities: include:Drive safety first culture with constant safety messages, communications, and team interaction to meet targets in safety and quality performanceEnsure their team follows and meets all required Basic Safety Process and safety requirements (including performing regular spot checks)Drive a continuous improvement culture of making operational change based on site needs and KPI'sResponsible for change notification and implementing change across shiftWork as a team player with other department supervisors (internal or other onsite service providers) Support site manager and other supervisor roles during vacation/sick timeShift changeover responsibility reinforcement ensures seamless handoff from shift-to-shift ensuring accurate communication on customer expectations and project deadlinesServe as the main customer contact for all Operations and project activitiesDrive timely completion of all sustaining activities, maintaining ZERO gas or chemical interruptionsCommunicate customer activities: reporting out on delayed service requests, equipment reset status, action item list completionMonitor and reports on any equipment or service excursion and perform appropriate escalation to customerTrain and certify technicians to attain the level of competency required to perform service in each of the skill areas according to the scope of workComplete preventative and corrective maintenancePerform 8D investigations with use of the 8D problem solving formatConduct root cause investigations, develops and closes action itemsMaintain online shift schedule, tracks all attendance and performance related issues and delivers employee feedback as recommended or required Who You Are:Minimum Qualifications:High School Diploma or GED3+ years supervisory experience in fast paced gas/chemical manufacturing or semiconductor field Preferred Qualifications:Working knowledge of gas and chemical systems and SEMI construction standardsProficient in MS applications such as SharePoint, Excel, Word, PowerPoint, and Adobe Acrobat2+ years' experience in facility work order database systems

POSITION RESPONSIBILITIES AND DUTIES:Participate in RFP reviews with business development team by providing guidance on our approach to fulfill the SCADA scope of work.? Support our business development and estimating groups with project proposals and pricing? Manage the SCADA scope, schedule and budget from LNTP through closeout and commissioning.? Provide monthly status reports to management team? Support procurement and contract execution activities with 3rd party vendors, activities include; scope of work coordination, scheduling, material procurement, closeout? Manage SCADA project implementation and provide monthly status reports to management team.? Interface directly with project stakeholders to collect project documentation; stakeholders may include, owner / operators, utility personnel, field personnel? Interface directly with our clients to provide system training, collect user feedback and punch- list items for system handoff? Interface directly with our clients for ongoing support triage and status updates? Participate in system design review's, participation includes capturing and managing meeting minutes, action items, RFI's, change requests? Assist in the development and management of project schedules? Support a culture of continuous improvement and look for opportunities to improve processes and manage projects more efficiently? Maintain relationships with SOLV Energy business partners? Maintain working relationships with clients and industry vendors? Industry awareness of the competitive landscape? Keep tabs on industry pricing and fair market value of our SCADA platformOBJECTIVES OR GOALS TO MEASURE PERFORMANCE:? Successful project completion - On time and within budget? Customer/client satisfaction and retention? Enable our SCADA and Network engineers to be self-sufficient in managing their projects? Strong collaboration with project teams on managing project scope, schedule, and budget? Promote a culture of collaboration and knowledge sharingMINIMUM SKILLS OR EXPERIENCE REQUIREMENTS:? Minimum of 4 years project management experience preferred but not required, proven experience managing multiple projects within multidisciplinary teams required.? Minimum of 4 years of PV solar industry experience (industrial or utility scale experience desired) ? PMP Certification desired but not required? General knowledge of SCADA system design, setup, commissioning and support (desired but not required)? Customer escalation and conflict resolution skills desirable? Resource planning and mitigation management? Cost budget management? Excellent verbal and written communication skills? Experience working with schedule software including but not limited to Oracle P6 and/or Microsoft Project? Proficient use of Microsoft office tools including but not limited to Word, Excel, Outlook, Sharepoint, Power BI? Experience using task management tools including but not limited to; MS Teams, Smartsheet, Asana, Jira or others.? Experience working for a diverse multi-disciplined employee owned company? Strong team building and leadership skills? Energetic, enthusiastic, charismatic? Strong communication skills to clearly articulate vision into an executable plan? Entrepreneurial spirit and risk taking

DESCRIPTIONAWS Infrastructure Services (AIS) owns the design, planning, delivery, and operation of all AWS global infrastructure. In other words, we’re the people who keep the cloud running. We support all AWS data centers and all of the servers, storage, networking, power, and cooling equipment that ensure our customers have continual access to the innovation they rely on. We work on the most challenging problems, with thousands of variables impacting the supply chain — and we’re looking for talented people who want to help. You’ll join a diverse team of software, hardware, and network engineers, supply chain specialists, security experts, operations managers, and other vital roles. You’ll collaborate with people across AWS to help us deliver the highest standards for safety and security while providing seemingly infinite capacity at the lowest possible cost for our customers. And you’ll experience an inclusive culture that welcomes bold ideas and empowers you to own them to completion.Key job responsibilities- Operate independently with limited direct management.- Act as an escalation point for all facilities-related issues.- Oversee operation and management of routine and emergency services on a variety of critical systems such as: switchgear, generators, UPS systems, power distribution equipment, chillers, cooling towers, computer room air handlers, building monitoring systems, etc. - Drive projects with moderate complexity. - Perform root cause analysis of equipment failures. - Provide training and guidance to Engineering Operations Technicians and responsible for working with Facility Manager (FM) to set team culture. - Responsible for drills that are building specific and identifying team/individual areas for improvement. Also responsible for working with FM to help improve on the identified weakness. - Create and deploy ensure compliance for new standard practices for Engineering Operations Technicians, and vendor support teams. - Establish building performance benchmarks, conduct analyses, and prepare reports on all aspects of the critical facility operations and maintenance. - Communicate complex technical information to a non-technical audience. - May assist in the design and build out of new facilities. - Work with IT managers and other business leaders to coordinate projects, manage capacity, and optimize plant safety, performance, reliability and efficiency. - Respond to out of hours emergency calls – second level escalation point for Data Center facilities related issues / failures. - Working outside of normal business hours for routine maintenance as required. - Some travel may be required. - Walk job sites in uneven terrain. Maintain balance and perform construction tasks while on a ladder. - Regularly lift and/or move up to 39 pounds independently and participate in group lifts for 40+ pounds. - Regularly walk, use hands and fingers, handle or touch, reach with hands and arms, stoop, kneel, crouch or crawlA day in the lifeHow would you like to be a part of Earth’s most customer-centric company? You would work with teams of front-line responders who support the operations of some of the world’s most powerful data centers. Our Data Center Engineering Operations team maintain and operate our critical infrastructure systems so that they are prepared to stand up against any situation. AWS has the world’s largest cloud computing portfolio. As an Amazonian you will work in some of the most sophisticated, safe, and secure data centers in the world. Our Chief Engineers help keep them that way by working with the brightest minds from around the globe to help test and implement the newest technology and work practices to meet the demands of a changing market. We have a passion for learning and evolving, it’s how we have helped define ourselves as leaders in the industry. Let’s work hard, have fun, and make history!About the teamWhy AWS?Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.Diverse ExperiencesAWS values diverse experiences. Even if you do not meet all of the qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying. Inclusive Team CultureHere at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness.Mentorship & Career GrowthWe’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional. Work/Life BalanceWe value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud. We are open to hiring candidates to work out of one of the following locations:Hermiston, OR, USABASIC QUALIFICATIONS - Technical (Military/Trade School) training or degree in a relevant field (for example: electrical, mechanical). - 5+ years of electrical or mechanical experience. - 4+ years of data center or mission critical facilities (example: hospital, military facility, public safety facility, etc.) experience. - 5+ years of experience MS Office Suite experience.PREFERRED QUALIFICATIONS - 4+ years of Data Center Engineering Experience. - Associates or Bachelor’s Degree.Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit https://www.amazon.jobs/en/disability/us.

DESCRIPTIONHow would you like to be a part of Earth’s most customer-centric company? You would work with teams of front-line responders who support the operations of some of the world’s most powerful data centers. Our Data Center Engineering Operations team maintain and operate our critical infrastructure systems so that they are prepared to stand up against any situation.AWS has the world’s largest cloud computing portfolio. As an Amazonian you will work in some of the most sophisticated, safe, and secure data centers in the world. Our Chief Engineers help keep them that way by working with the brightest minds from around the globe to help test and implement the newest technology and work practices to meet the demands of a changing market.We have a passion for learning and evolving, it’s how we have helped define ourselves as leaders in the industry. Let’s work hard, have fun, and make history!Key job responsibilitiesThis position requires you to be an energetic self-starter who will be provided an overall direction the facility needs to be heading. It is expected that, with that provided direction, you are able to ensure all work is scheduled and performed to help meet our goals. This job also requires a strong mechanical and electrical background and the ability to create strong working relationships with internal and external groups.A day in the lifeEach day you will look at the schedule of current and upcoming work, check on the progress of the maintenance work orders being ready to work, assign tasks to the EOTs, ensure PMs are being performed and completed in the tracking tool, and escalate any issues to the Facility Manager. All of this includes major evolutions which could impact customer load to minor evolutions such as office repairs. It is expected that you are the owner of the work going on in your building and work with the FM to ensure our success.- Operate independently with limited direct management.- Act as an escalation point for all facilities-related issues.- Oversee operation and management of routine and emergency services on a variety of critical systems such as: switch gear, generators, UPS systems, power distribution equipment, chillers, cooling towers, computer room air handlers, building monitoring systems, etc.- Drive projects with moderate complexity.- Perform root cause analysis of equipment failures.- Provide training and guidance to Engineering Operations Technicians and responsible for working with Facility Manager (FM) to set team culture.- Responsible for drills that are building specific and identifying team/individual areas for improvement. Also responsible for working with FM to help improve on the identified weakness.- Create and deploy ensure compliance for new standard practices for Engineering Operations Technicians, and vendor support teams.- Establish building performance benchmarks, conduct analyses, and prepare reports on all aspects of the critical facility operations and maintenance.- Communicate complex technical information to a non-technical audience.- May assist in the design and build out of new facilities.- Work with IT managers and other business leaders to coordinate projects, manage capacity, and optimize plant safety, performance, reliability and efficiency.- Respond to out of hours emergency calls and be second level escalation point for Data Center facilities related issues / failures.- Working outside of normal business hours for routine maintenance as required.- Some travel may be required.- Walk job sites in uneven terrain. Maintain balance and perform construction tasks while on a ladder.- Regularly lift and/or move up to 39 pounds independently and participate in group lifts for 40+ pounds.- Regularly walk, use hands and fingers, handle or touch, reach with hands and arms, stoop, kneel, crouch or crawlWe are open to hiring candidates to work out of one of the following locations:Hermiston, OR, USABASIC QUALIFICATIONS- Technical (Military/Trade School) training or degree in a relevant field (for example: electrical, mechanical).- 5+ years of electrical or mechanical experience.- 4+ years of data center or mission critical facilities (example: hospital, military facility, public safety facility, etc.) experience.- 5+ years of experience MS Office Suite experience.PREFERRED QUALIFICATIONS - 4+ years of Data Center Engineering Experience. - Associates or Bachelor’s Degree.Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit https://www.amazon.jobs/en/disability/us.

Comcast brings together the best in media and technology. We drive innovation to create the world's best entertainment and online experiences. As a Fortune 50 leader, we set the pace in a variety of innovative and fascinating businesses and create career opportunities across a wide range of locations and disciplines. We are at the forefront of change and move at an amazing pace, thanks to our remarkable people, who bring cutting-edge products and services to life for millions of customers every day. If you share in our passion for teamwork, our vision to revolutionize industries and our goal to lead the future in media and technology, we want you to fast-forward your career at Comcast.Job SummaryResponsible for coordinating business class advanced voice, ethernet and/or all associated small to medium business product offers from order submission through installation. Provides first line customer support regarding information contained in each customer solution, communicates with internal departments to ensure solution accuracy, and works with vendors and team to establish and achieve goals. Works with moderate guidance in own area of knowledge.Job DescriptionCore ResponsibilitiesEstablishes dates required for on time completion of network activations and evaluates impact of change to the overall installation timeline.Identifies risks, issues, and gaps that could impact timelines, goals, and installation of services.Facilitates required meetings; prioritizes cross-functional activities as related to the installations being managed, and develops communications, summary reports, and status for various audiences; provides accurate installation status information in the form of formal briefings, program/project coordination meetings, and written/graphical reports.Coordinates with various levels of sales, operations, engineering, and other functional groups to ensure orders flow appropriately and accurately.Reviews contracts and validates services with customers to ensure accuracy.Meets organizational scorecard, productivity and quality metrics.Serves as primary contact with customer and IT/technical personnel/vendor/reseller. Provides proactive and consistent customer communication regarding current order status and next steps to keep customer well informed of order progression. Ability to handle escalations across multiple levels internally and within the customer's organization.Supports multiple products within advanced voice and ethernet, including associated small to medium business products during installation of services.Supports multi-location customers with multiple services at each location by managing the installation of the customer's services.Regular, consistent and punctual attendance. Must be able to work nights and weekends, variable schedule(s) and overtime as necessary.Other duties and responsibilities as assigned.Employees at all levels are expected to:Understand our Operating Principles; make them the guidelines for how you do your job.Own the customer experience think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services.Know your stuff be enthusiastic learners, users and advocates of our game-changing technology, products and services, especially our digital tools and experiences.Win as a team make big things happen by working together and being open to new ideas.Be an active part of the Net Promoter System a way of working that brings more employee and customer feedback into the company by joining huddles, making call backs and helping us elevate opportunities to do better for our customers.Drive results and growth.Respect and promote inclusion & diversity.Do what's right for each other, our customers, investors and our communities.Disclaimer:This information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications.Comcast is proud to be an equal opportunity workplace. We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, genetic information, or any other basis protected by applicable law.EducationBachelor's DegreeWhile possessing the stated degree is preferred, Comcast also may consider applicants who hold some combination of coursework and experience, or who have extensive related professional experience.Relevant Work Experience0-2 YearsBase pay is one part of the Total Rewards that Comcast provides to compensate and recognize employees for their work. Most sales positions are eligible for a Commission under the terms of an applicable plan, while most non-sales positions are eligible for a Bonus. Additionally, Comcast provides best-in-class Benefits. We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most. That's why we provide an array of options, expert guidance and always-on tools, that are personalized to meet the needs of your reality - to help support you physically, financially and emotionally through the big milestones and in your everyday life. Please visit the compensation and benefits summary on our careers site for more details.PDN-9c360b64-1ae8-482d-a4ff-bda10199f9e8

APPLY TODAY AND MAKE A DIFFERENCE IN THE MENTAL HEALTH FIELD!**Relocation Assistance Available**What We OfferEnjoy our many benefits and incentives including: Affordable Medical/Dental/Vision plansFlexible Spending AccountGenerous Paid Time OffWhole Health & Wellness Reimbursement ProgramProfessional development and training opportunities100% Vested Retirement Plan w/ up to 6% MatchHoliday Pay (9)Paid Personal Growth HoursPaid Time Off for Mental HealthCompany Paid Life InsuranceSpontaneous & Longevity BonusesLoan Forgiveness Program EligibilityEmployee Assistance Program (EAP) & Tobacco Cessation Program For more details about our benefits, visit our website! About the Job We have an opening for a Residential Therapist to provide clinical services for Twin Pines RTF in Central Point, Oregon. This position provides clinical services and supervision for individuals affected by a severe and persistent mental illness in a residential treatment setting. This position requires the ability to assist with training and clinical oversight of the Residential Associates who provide the 24-hour residential support services to the residents. The Residential Therapist will report to the Clinical Manager for day-to-day supervision and work assignments, and be supervised by the ColumbiaCare Clinical Director for clinical standards and quality improvement. The Residential Therapist position requires the ability to perform a Comprehensive Mental Health Assessment, Assessment Updates and Treatment Plan. The Residential Therapist will also provide clinical oversight and consultation to facility staff and liaison with other community providers. This position will need to be accessible by phone for emergency purposes. In addition, you will receive crisis de-escalation training, which requires performing various physical, hands-on maneuvers and techniques. Work Schedule: Monday through Friday, 8:00am - 5:00pm (Full Time, Day) What You’ll Make$6,000 - $7,250 per month DOE/Credentials. Additional 5% Language Differential offered for Bilingual or Multilingual candidates (Spanish/English desired). Pay ScaleUnlicensed: $6,000 - $6,750 per month Professional Oregon Mental Health License: $6,750 - $7,250 per month About the Program Twin Pines is a 16-bed Residential Treatment Facility (RTF) located in Central Point, Oregon. Twin Pines RTF serves adults living with a serious mental illness, half of whom are under Civil Commitment and half of whom have been deemed unable to Aid & Assist in their own defense. ColumbiaCare Services is a qualifying employer for the Public Service Loan Forgiveness (PSLF) Program. QMHP employees are also eligible to apply for the Oregon Behavioral Health Loan Repayment Program. What You’ll NeedMust be eligible for Qualified Mental Health Professional (QMHP) registration. Eligibility requires:Master's Degree in Psychology, Counseling, Social Work, or related fieldUnlicensed Therapists MUST be actively seeking or willing to obtain licensure.If not already registered as a QMHP through the Mental Health & Addiction Certification Board of Oregon (MHACBO), we will assist you in registering within 30 days of hire. Successful applicants MUST have the ability to pass a DHS criminal background check.Physical Requirements: This position requires the ability to frequently talk, listen, use hands and fingers, sit, stand, walk, reach; as well as lift, carry, push, and pull up to 40 pounds. It may require the ability to occasionally climb stairs and ladders, bend, stoop, squat/kneel, and perform other physical tasks as applicable. In addition, you must successfully completecrisisde-escalation and CPR trainings, which require performing various physical, hands-on maneuvers and techniques. Reasonable accommodations can be made. About UsColumbiaCare Services is a non-profit, behavioral health and Veteran’s service agency offering a full spectrum of programming to help people get better. We are more than a company. We are a diverse team of individuals who are in the business of changing people's lives. We specialize in providing outpatient services, residential treatment programs, mental health housing, and other supports in beautiful and therapeutic service settings. We promote the whole health and wellbeing of the individuals and communities we serve. We value and honor diversity in all forms, including but not limited to race, gender, sexuality, ethnicity, nationality, spirituality, Veterans, people with disabilities, and members of the LGBTQ+ community. We welcome persons from historically underrepresented groups to apply. We seek applicants who can demonstrate experience working with individuals from diverse backgrounds and who will contribute to our mission, vision, and core values. We are proud to be an Equal Opportunity and Affirmative Action Employer; therefore, we invite individuals from all walks of life to apply. We strive to deliver equitable employment best practices and opportunities for all, from recruitment, to interviewing and hiring, to our retention activities, promotions, and training and growth opportunities. We give priority to applicants who qualify under protected Veteran status as well as bilingual and/or bicultural applicants. Equal Opportunity Employer, including disability/protected veteransPI241871426

Comcast brings together the best in media and technology. We drive innovation to create the world's best entertainment and online experiences. As a Fortune 50 leader, we set the pace in a variety of innovative and fascinating businesses and create career opportunities across a wide range of locations and disciplines. We are at the forefront of change and move at an amazing pace, thanks to our remarkable people, who bring cutting-edge products and services to life for millions of customers every day. If you share in our passion for teamwork, our vision to revolutionize industries and our goal to lead the future in media and technology, we want you to fast-forward your career at Comcast.Job SummaryResponsible for the daily operations of a location and delivering a best in class experience for the store team and for customers. Provide leadership, guidance, coaching and motivation to the retail sales team in order to deliver a superior customer experience and achieve desired sales results. Promote and maintain a performance-based culture, where employees are inspired to do their best and act as a mentor to foster employee professional development. Collaborate with other store leaders and staff within and outside the functional team to create synergies and to ensure processes are efficient and operational goals are met. Maintain a store environment that aligns with established planograms and ensure that current branding collateral is visible and functional. Ensure that all inventory requirements are carried out effectively, including stocking, returning and organizing and securing. Demonstrate advanced knowledge of company products and services, as well as best practices as they relate to sales processes, store schedules and customer engagement.Job DescriptionCore ResponsibilitiesAchieves all sales and service metrics through daily supervision, coaching and consistent performance-management (e.g., discipline) of retail sales team.Proactively coaches and develops store team to perform their responsibilities at a high level.Provides on-boarding support, observes and provides feedback to new hires to ensure they are on-track with their training curriculum and able to provide an exceptional customer experience.Ensures store environment consistently follows published planograms and branding standards and that all customer demos are fully functional at all times.In cooperation with store manager, oversees all daily sales floor responsibilities, including proper and efficient staffing and scheduling, dress code compliance, sales huddles and resolution of customer escalations.Passionately drives store operations consistency with detailed orientation to back of house standards and showroom floor processes and procedures. Evaluates current processes, procedures and overall efforts for improvement and innovation.Drives operational excellence with particular focus on inventory management. Leads store inventory cycle counts ensuring the timeliness and compliance with store, channel and company requirements.Reviews store reports looking for improvement opportunities in the areas of sales, inventory, cash handling, productivity and net promoter system (NPS).Coaches team members on how to position all products with customers.Ensures that customers and prospective customers are treated with the highest levels of courtesy and professionalism.Remains current on new and current products and services, industry and competitive trends and reinforces findings with the team.Administers cash handling policies and procedures.Leverages available tools to monitor customer feedback, coach and take action to improve the store experience.Is well-versed in sales compensation plans and addresses team member questions.Builds collaborative relationships with market and region stakeholders including the operations manager.Must be able to carry and lift up to 25 pound boxes, stand and move about the store constantly.Regular, consistent and punctual attendance. Must be able to work nights and weekends, variable schedule(s) and overtime as necessary.Other duties and responsibilities as assigned.Employees at all levels are expected to:Understand our Operating Principles; make them the guidelines for how you do your job.Own the customer experience - think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services.Know your stuff - be enthusiastic learners, users and advocates of our game-changing technology, products and services, especially our digital tools and experiences.Win as a team - make big things happen by working together and being open to new ideas.Be an active part of the Net Promoter System - a way of working that brings more employee and customer feedback into the company - by joining huddles, making call backs and helping us elevate opportunities to do better for our customers.Drive results and growth.Respect and promote inclusion & diversity.Do what's right for each other, our customers, investors and our communities.Disclaimer:This information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications.Comcast is proud to be an equal opportunity workplace. We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, genetic information, or any other basis protected by applicable law.EducationBachelor's DegreeWhile possessing the stated degree is preferred, Comcast also may consider applicants who hold some combination of coursework and experience, or who have extensive related professional experience.Relevant Work Experience5-7 YearsBase pay is one part of the Total Rewards that Comcast provides to compensate and recognize employees for their work. Most sales positions are eligible for a Commission under the terms of an applicable plan, while most non-sales positions are eligible for a Bonus. Additionally, Comcast provides best-in-class Benefits. We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most. That's why we provide an array of options, expert guidance and always-on tools, that are personalized to meet the needs of your reality - to help support you physically, financially and emotionally through the big milestones and in your everyday life. Please visit the compensation and benefits summary on our careers site for more details.PDN-9be59658-f27d-4e30-857d-84a3da023e38