Escalation Manager Salary in Oregon, USA

Network Specialist I - Advanced Technical Support VoiceJob LocationsUS-WI-Madison | US-TN-Knoxville | US-OR-Bend | TBD-TBD-TBDID2020-16072CompanyTDS TelecomOverviewA Network Specialist I - Advanced Technical Support Voice is a technical position who will be responsible for implementing and/or supporting large and complex network designs & configurations on TDS’s combined voice/video/data network infrastructure. This 24x7 position will:Provide high quality integration and support for critical network impacting activities such as capital projects, outage restorations, and trouble resolution actionsAssist in identifying improvements to configurations, processes, and standards across the organization. Interface with customers, vendors, and adjacent teams on day to day issuesBe available and accountable to TDS network infrastructure and customers at all times unless explicitly on vacation**This position is Voice focused**ResponsibilitiesNetwork operator responsible for comprehensive planning and execution with live hands on the network in direct support or deployment actions and activities. This encompasses change management, outage management, and preventative maintenance & reporting on the service provider and enterprise networks, as well as customer trouble resolutionWork directly with vendor, carrier, and customers relative to network performance and customer impact. Manage and initiate appropriate level of internal and external leadership escalationQualificationsRequired Qualifications Associate’s degree (or higher) –OR– 2+ years professional work experience.4+ years’ experience in Voice/Data/Video networking.Other Qualifications  Technical: Is familiar with the following area and has subject matter expertise in multiple technologies and their inter-workings:Broadband and narrowband access technologies including (but not limited to) POTS, xDSL, TDM ans SONET, ISDN, WiFi, WiMAX, PON, EthernetTransport technologies including (but not limited to) SONET, ATM, Ethernet, POS, DWDM, WDMVoice Switching technologies including Legacy TDM and Voice over IP technologies (e.g. SIP, MGCP, NCS)IP/MPLS technologies including (but not limited to) routing and routing protocols (e.g., OSPF, BGP), subnetting, multicast, tunneling, bridging, MPLS, IPSLA and QoS, traffic engineering, VoIP, and IPTVPower Concepts associated with AC and DC power equipment and HVAC implementations in both cabinet and building applicationsCustomer premises equipment including (but not limited to) Routers, Switches, PBX, IP Phones, ATAs, eMTAs, Residential Gateways, set-top boxes, cable modems, commercial and home wiring concepts Additional Skills:Able to coordinate a small group to work specified network issues/projectsThe ability to manage changing priorities and to handle several network tasks concurrently with some assistanceIndividual scope of responsibility is defined by the team managerAble to work with diverse individuals/teams. Able to interact and work with others as part of a team. Understands the role s/he plays on the team, and how his/her work supports the team’s overall goalsAble to take the lead to get routine issues solved. Asks for help when needed  and has the knowledge and skills to escalate issues when appropriateGood organizational and written/verbal communication skillsGood presentation skills. Able to present concepts to chain of commandPositive attitude and company focus are requiredRequires software knowledge and skills in business and office applications, such as spreadsheets, database applications, word documents, network drawing tools, basic network applications (telnet, FTP Client, FTP Server) and basic Unix toolsThe ability to comprehend and execute tasks based on priority in to achieve maximum performance cost effectivelyBasic mathematical and statistical analysisOther:Ability to travel as necessary if the needs of the business dictatesIf the needs of the business dictate, perform network tasks outside normally scheduled business hours to complete project work, provide on-call support and/or implement scheduled network changesAt TDS, we embrace Equal Employment Opportunity by valuing our differences and consider all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran or any other status protected by law. To learn about our diversity & inclusion philosophy and culture, click here!

Network Specialist - Advanced Technical Support VoiceJob LocationsUS-WI-Madison | US-TN-Knoxville | US-OR-Bend | TBD-TBD-TBDID2020-16071CompanyTDS TelecomOverviewA Network Specialist - Advanced Technical Support Voice is a technical position who will be responsible for implementing and/or supporting network designs & configurations on TDS’s combined voice/video/data network infrastructure.  This 24x7 position will:Provide integration and support for network impacting activities such as capital projects, outage restorations, and trouble resolution actionsInterface with customers, vendors, and adjacent teams on day to day issuesBe available and accountable to TDS network infrastructure and customers at all times unless explicitly on vacation**This position is Voice focused**ResponsibilitiesNetwork operator responsible for comprehensive planning and execution with live hands on the network in direct support or deployment actions and activities. This encompasses change managment, outage management, and preventative maintenance & reporting on the service provider and enterprise networks, as well as customer trouble resolution Work directly with vendor, carrier, and customers relative to network performance and customer impact. Manage and initaite appropriate level of internal and external leadership escalationQualificationsRequired Qualifications Associates degree (or higher) -OR- 2+ years professional work experience2+ years experience in Voice/Data/Video networkingOther Qualifications Technical: Is familiar with the following area and has subject matter expertise in multiple technologies and their inter-workings:Broadband and narrowband access technologies including (but not limited to) POTS, xDSL, TDM ans SONET, ISDN, WiFi, WiMAX, PON, EthernetTransport technologies including (but not limited to) SONET, ATM, Ethernet, POS, DWDM, WDMVoice Switching technologies including Legacy TDM and Voice over IP technologies (e.g. SIP, MGCP, NCS)IP/MPLS technologies including (but not limited to) routing and routing protocols (e.g., OSPF, BGP), subnetting, multicast, tunneling, bridging, MPLS, IPSLA and QoS, traffic engineering, VoIP, and IPTVPower Concepts associated with AC and DC power equipment and HVAC implementations in both cabinet and building applicationsCustomer premises equipment including (but not limited to) Routers, Switches, PBX, IP Phones, ATAs, eMTAs, Residential Gateways, set-top boxes, cable modems, commercial and home wiring conceptsAdditional Skills:Able to participate in a small group to work specified network issues/projectsThe ability to manage changing priorities and to handle several tasks concurrently with assistanceIndividual scope of responsibility is defined by the team managerAble to work with diverse individuals/teams. Able to interact and work with others as part of a team. Understands the role s/he plays on the team, and how his/her work supports the team’s overall goals   Able to assist in getting routine issues solved. Asks for help when needed and has the knowledge and skills to escalate issues when appropriateGood organizational and written/verbal communication skillsGood presentation skills. Able to present concepts to chain of commandPositive attitude and company focus are requiredRequires software knowledge and skills in business and office applications, such as spreadsheets, database applications, word documents, network drawing tools, basic network applications (telnet, FTP Client, FTP Server) and basic Unix toolsThe ability to comprehend and execute tasks based on priority in to achieve maximum performance cost effectivelyBasic mathematical and statistical analysisOther:Ability to travel as necessary if the needs of the business dictatesIf the needs of the business dictate, perform network tasks outside normally scheduled business hours to complete project work, provide on-call support and/or implement scheduled network changesAt TDS, we embrace Equal Employment Opportunity by valuing our differences and consider all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran or any other status protected by law. To learn about our diversity & inclusion philosophy and culture, click here!

DESCRIPTIONAWS Infrastructure Services (AIS) owns the design, planning, delivery, and operation of all AWS global infrastructure. In other words, we’re the people who keep the cloud running. We support all AWS data centers and all of the servers, storage, networking, power, and cooling equipment that ensure our customers have continual access to the innovation they rely on. We work on the most challenging problems, with thousands of variables impacting the supply chain — and we’re looking for talented people who want to help. You’ll join a diverse team of software, hardware, and network engineers, supply chain specialists, security experts, operations managers, and other vital roles. You’ll collaborate with people across AWS to help us deliver the highest standards for safety and security while providing seemingly infinite capacity at the lowest possible cost for our customers. And you’ll experience an inclusive culture that welcomes bold ideas and empowers you to own them to completion.Key job responsibilities - Operate independently with limited direct management. - Act as an escalation point for all facilities-related issues. - Oversee operation and management of routine and emergency services on a variety of critical systems such as: switchgear, generators, UPS systems, power distribution equipment, chillers, cooling towers, computer room air handlers, building monitoring systems, etc. - Drive projects with moderate complexity. - Perform root cause analysis of equipment failures. - Provide training and guidance to Engineering Operations Technicians and responsible for working with Facility Manager (FM) to set team culture. - Responsible for drills that are building specific and identifying team/individual areas for improvement. Also responsible for working with FM to help improve on the identified weakness. - Create and deploy ensure compliance for new standard practices for Engineering Operations Technicians, and vendor support teams. - Establish building performance benchmarks, conduct analyses, and prepare reports on all aspects of the critical facility operations and maintenance. - Communicate complex technical information to a non-technical audience. - May assist in the design and build out of new facilities. - Work with IT managers and other business leaders to coordinate projects, manage capacity, and optimize plant safety, performance, reliability and efficiency. - Respond to out of hours emergency calls – second level escalation point for Data Center facilities related issues / failures. - Working outside of normal business hours for routine maintenance as required. - Some travel may be required. - Walk job sites in uneven terrain. Maintain balance and perform construction tasks while on a ladder. - Regularly lift and/or move up to 39 pounds independently and participate in group lifts for 40+ pounds. - Regularly walk, use hands and fingers, handle or touch, reach with hands and arms, stoop, kneel, crouch or crawlA day in the lifeHow would you like to be a part of Earth’s most customer-centric company? You would work with teams of front-line responders who support the operations of some of the world’s most powerful data centers. Our Data Center Engineering Operations team maintain and operate our critical infrastructure systems so that they are prepared to stand up against any situation. AWS has the world’s largest cloud computing portfolio. As an Amazonian you will work in some of the most sophisticated, safe, and secure data centers in the world. Our Chief Engineers help keep them that way by working with the brightest minds from around the globe to help test and implement the newest technology and work practices to meet the demands of a changing market. We have a passion for learning and evolving, it’s how we have helped define ourselves as leaders in the industry. Let’s work hard, have fun, and make history!About the teamWhy AWS?Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.Diverse ExperiencesAWS values diverse experiences. Even if you do not meet all of the qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying. Inclusive Team CultureHere at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness.Mentorship & Career GrowthWe’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional. Work/Life BalanceWe value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud. We are open to hiring candidates to work out of one of the following locations:Hermiston, OR, USABASIC QUALIFICATIONS - Technical (Military/Trade School) training or degree in a relevant field (for example: electrical, mechanical). - 5+ years of electrical or mechanical experience. - 4+ years of data center or mission critical facilities (example: hospital, military facility, public safety facility, etc.) experience. - 5+ years of experience MS Office Suite experience.PREFERRED QUALIFICATIONS - 4+ years of Data Center Engineering Experience. - Associates or Bachelor’s Degree.Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit https://www.amazon.jobs/en/disability/us.

DESCRIPTIONWho are we?Interested in joining our dedicated team at Amazon that makes the return of pickup and packages convenient for our customers at our Locker+ retail locations? Curious to be at the heart of where innovation meets customer obsession? Customer Experience Operations (CXO) is an exciting organization within Amazon specializing in delighting our customers with quality service in an ever-changing environment. Our goal is to go beyond assisting with customer orders. We strive to connect personally with our customers and uplift their lives – even if for just a few moments. We operate out of designated retail locations – where it’s convenient for our customers – helping facilitate the delivery and return of customer orders.As a CXO Site Lead, you will be the face of Amazon and contribute to the vibrant culture based on customer obsession, trust, respect, integrity, continuous learning, and fun. You possess strong attention to detail, the ability to quickly prioritize tasks, the willingness to learn new things, and a commitment to delighting our customers. You will assist with customer service operations and floor leader responsibilities.Key job responsibilitiesKey Responsibilities:• Interact with customers by effectively using customer engagement strategies and model desired behavior for the rest of the team.• Provide peer-to-peer feedback on processes and standards, serving as the escalation point to assist associate peers in solving customer issues, where appropriate• Contribute to continuous improvement of the customer experience and operations by participating in the development of best practices• Help identify and communicate barriers and trends that contribute to the customer and associate experience and support the manager in building a strong site culture.• Work with a manager to maintain the physical safety and quality standards of the site• Work in a fast changing and ambiguous environment• Perform additional duties, as assigned• Work flexible hours including nights, weekends, and holidays• Work 30-39 hours/week Sunday - Thursday 8:45am to 3:15pm• Lift up to 49 pounds, stand and walk during shifts lasting up to 12 hours, and frequently push, pull, squat, bend, and reach, as well as continuously climb and descend stairsWe are open to hiring candidates to work out of one of the following locations:Eugene, OR, USABASIC QUALIFICATIONS- High school or equivalent diploma- Are 18 years of age or older- Experience in training othersPREFERRED QUALIFICATIONS- 1+ years of floor leader or other leadership, or 1+ years of Amazon experience- 1+ years of retail or customer facing, or 1+ years of Amazon experienceAmazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit https://www.amazon.jobs/en/disability/us.

Comcast brings together the best in media and technology. We drive innovation to create the world's best entertainment and online experiences. As a Fortune 50 leader, we set the pace in a variety of innovative and fascinating businesses and create career opportunities across a wide range of locations and disciplines. We are at the forefront of change and move at an amazing pace, thanks to our remarkable people, who bring cutting-edge products and services to life for millions of customers every day. If you share in our passion for teamwork, our vision to revolutionize industries and our goal to lead the future in media and technology, we want you to fast-forward your career at Comcast.Job SummaryResponsible for coordinating business class advanced voice, ethernet and/or all associated small to medium business product offers from order submission through installation. Provides first line customer support regarding information contained in each customer solution, communicates with internal departments to ensure solution accuracy, and works with vendors and team to establish and achieve goals. Works with moderate guidance in own area of knowledge.Job DescriptionCore ResponsibilitiesEstablishes dates required for on time completion of network activations and evaluates impact of change to the overall installation timeline.Identifies risks, issues, and gaps that could impact timelines, goals, and installation of services.Facilitates required meetings; prioritizes cross-functional activities as related to the installations being managed, and develops communications, summary reports, and status for various audiences; provides accurate installation status information in the form of formal briefings, program/project coordination meetings, and written/graphical reports.Coordinates with various levels of sales, operations, engineering, and other functional groups to ensure orders flow appropriately and accurately.Reviews contracts and validates services with customers to ensure accuracy.Meets organizational scorecard, productivity and quality metrics.Serves as primary contact with customer and IT/technical personnel/vendor/reseller. Provides proactive and consistent customer communication regarding current order status and next steps to keep customer well informed of order progression. Ability to handle escalations across multiple levels internally and within the customer's organization.Supports multiple products within advanced voice and ethernet, including associated small to medium business products during installation of services.Supports multi-location customers with multiple services at each location by managing the installation of the customer's services.Regular, consistent and punctual attendance. Must be able to work nights and weekends, variable schedule(s) and overtime as necessary.Other duties and responsibilities as assigned.Employees at all levels are expected to:Understand our Operating Principles; make them the guidelines for how you do your job.Own the customer experience think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services.Know your stuff be enthusiastic learners, users and advocates of our game-changing technology, products and services, especially our digital tools and experiences.Win as a team make big things happen by working together and being open to new ideas.Be an active part of the Net Promoter System a way of working that brings more employee and customer feedback into the company by joining huddles, making call backs and helping us elevate opportunities to do better for our customers.Drive results and growth.Respect and promote inclusion & diversity.Do what's right for each other, our customers, investors and our communities.Disclaimer:This information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications.Comcast is proud to be an equal opportunity workplace. We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, genetic information, or any other basis protected by applicable law.EducationBachelor's DegreeWhile possessing the stated degree is preferred, Comcast also may consider applicants who hold some combination of coursework and experience, or who have extensive related professional experience.Relevant Work Experience0-2 YearsBase pay is one part of the Total Rewards that Comcast provides to compensate and recognize employees for their work. Most sales positions are eligible for a Commission under the terms of an applicable plan, while most non-sales positions are eligible for a Bonus. Additionally, Comcast provides best-in-class Benefits. We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most. That's why we provide an array of options, expert guidance and always-on tools, that are personalized to meet the needs of your reality - to help support you physically, financially and emotionally through the big milestones and in your everyday life. Please visit the compensation and benefits summary on our careers site for more details.PDN-9c360b64-1ae8-482d-a4ff-bda10199f9e8

Comcast brings together the best in media and technology. We drive innovation to create the world's best entertainment and online experiences. As a Fortune 50 leader, we set the pace in a variety of innovative and fascinating businesses and create career opportunities across a wide range of locations and disciplines. We are at the forefront of change and move at an amazing pace, thanks to our remarkable people, who bring cutting-edge products and services to life for millions of customers every day. If you share in our passion for teamwork, our vision to revolutionize industries and our goal to lead the future in media and technology, we want you to fast-forward your career at Comcast.Job SummaryResponsible for the daily operations of a location and delivering a best in class experience for the store team and for customers. Provide leadership, guidance, coaching and motivation to the retail sales team in order to deliver a superior customer experience and achieve desired sales results. Promote and maintain a performance-based culture, where employees are inspired to do their best and act as a mentor to foster employee professional development. Collaborate with other store leaders and staff within and outside the functional team to create synergies and to ensure processes are efficient and operational goals are met. Maintain a store environment that aligns with established planograms and ensure that current branding collateral is visible and functional. Ensure that all inventory requirements are carried out effectively, including stocking, returning and organizing and securing. Demonstrate advanced knowledge of company products and services, as well as best practices as they relate to sales processes, store schedules and customer engagement.Job DescriptionCore ResponsibilitiesAchieves all sales and service metrics through daily supervision, coaching and consistent performance-management (e.g., discipline) of retail sales team.Proactively coaches and develops store team to perform their responsibilities at a high level.Provides on-boarding support, observes and provides feedback to new hires to ensure they are on-track with their training curriculum and able to provide an exceptional customer experience.Ensures store environment consistently follows published planograms and branding standards and that all customer demos are fully functional at all times.In cooperation with store manager, oversees all daily sales floor responsibilities, including proper and efficient staffing and scheduling, dress code compliance, sales huddles and resolution of customer escalations.Passionately drives store operations consistency with detailed orientation to back of house standards and showroom floor processes and procedures. Evaluates current processes, procedures and overall efforts for improvement and innovation.Drives operational excellence with particular focus on inventory management. Leads store inventory cycle counts ensuring the timeliness and compliance with store, channel and company requirements.Reviews store reports looking for improvement opportunities in the areas of sales, inventory, cash handling, productivity and net promoter system (NPS).Coaches team members on how to position all products with customers.Ensures that customers and prospective customers are treated with the highest levels of courtesy and professionalism.Remains current on new and current products and services, industry and competitive trends and reinforces findings with the team.Administers cash handling policies and procedures.Leverages available tools to monitor customer feedback, coach and take action to improve the store experience.Is well-versed in sales compensation plans and addresses team member questions.Builds collaborative relationships with market and region stakeholders including the operations manager.Must be able to carry and lift up to 25 pound boxes, stand and move about the store constantly.Regular, consistent and punctual attendance. Must be able to work nights and weekends, variable schedule(s) and overtime as necessary.Other duties and responsibilities as assigned.Employees at all levels are expected to:Understand our Operating Principles; make them the guidelines for how you do your job.Own the customer experience - think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services.Know your stuff - be enthusiastic learners, users and advocates of our game-changing technology, products and services, especially our digital tools and experiences.Win as a team - make big things happen by working together and being open to new ideas.Be an active part of the Net Promoter System - a way of working that brings more employee and customer feedback into the company - by joining huddles, making call backs and helping us elevate opportunities to do better for our customers.Drive results and growth.Respect and promote inclusion & diversity.Do what's right for each other, our customers, investors and our communities.Disclaimer:This information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications.Comcast is proud to be an equal opportunity workplace. We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, genetic information, or any other basis protected by applicable law.EducationBachelor's DegreeWhile possessing the stated degree is preferred, Comcast also may consider applicants who hold some combination of coursework and experience, or who have extensive related professional experience.Relevant Work Experience5-7 YearsBase pay is one part of the Total Rewards that Comcast provides to compensate and recognize employees for their work. Most sales positions are eligible for a Commission under the terms of an applicable plan, while most non-sales positions are eligible for a Bonus. Additionally, Comcast provides best-in-class Benefits. We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most. That's why we provide an array of options, expert guidance and always-on tools, that are personalized to meet the needs of your reality - to help support you physically, financially and emotionally through the big milestones and in your everyday life. Please visit the compensation and benefits summary on our careers site for more details.PDN-9be59658-f27d-4e30-857d-84a3da023e38

DESCRIPTIONAWS Infrastructure Services (AIS) owns the design, planning, delivery, and operation of all AWS global infrastructure. In other words, we’re the people who keep the cloud running. We support all AWS data centers and all of the servers, storage, networking, power, and cooling equipment that ensure our customers have continual access to the innovation they rely on. We work on the most challenging problems, with thousands of variables impacting the supply chain — and we’re looking for talented people who want to help. You’ll join a diverse team of software, hardware, and network engineers, supply chain specialists, security experts, operations managers, and other vital roles. You’ll collaborate with people across AWS to help us deliver the highest standards for safety and security while providing seemingly infinite capacity at the lowest possible cost for our customers. And you’ll experience an inclusive culture that welcomes bold ideas and empowers you to own them to completion.Key job responsibilities- Oversee all aspects of the data center’s critical physical infrastructure. Maintain high availability and performance while ensuring that all work performed within the site is done to high quality without impact to internal/external customers and maintain service level agreements.- Manage teams of 24x7 engineering technicians in all facets of their career. Prioritize and assign tasks to data center technicians and operators, manage projects, coach and create documentation. Guide, train and educate staff on best practices related to all service owner issues.- Effectively and efficiently manage the operations budget and expenditures.- Engage in improvement projects, often requiring reaching out to a variety of support teams, and drive them from conception to completion.- Coordinates daily with a multitude of third party vendors ensuring adherence to contracted SLAs.- Communicate complex technical information to a non-technical audience.- Respond to out-of-hours emergency calls. - Is the second level escalation points for Data Center facilities related issues/failures.- Act as an escalation point for all facilities-related issues. Oversee operation and management of routine and emergency services on a variety of critical systems such as: switchgear, generators, UPS systems, power distribution equipment, chillers, cooling towers, computer room air handlers, building monitoring systems, etc.- Ensure all safety procedures are adhered to while performing work.- Test quality, performance, safety, and reliability of products, equipment and processes.- Walk job sites in uneven terrain. Maintain balance and perform construction tasks while on a ladder.- Regularly lift and/or move up to 39 pounds independently and participate in group lifts for 40+ pounds.- Regularly walk, use hands and fingers, handle or feel, reach with hands and arms, stoop, kneel, crouch or crawl, climb stairs, twist, bend, work above shoulders, grasp, carry, push and pull.- Coordinate body movements when using tools or equipment.- Perform extended site rounds that could include long distances of walking and long periods of time being away from a desk.- Work at depths, such as raised floors.- Work in noisy environments.- Role may support more than one location/site.A day in the lifeHow would you like to be a part of Earth’s most customer-centric company? You would work with teams of front-line responders who support the operations of some of the world’s most powerful data centers. Our Data Center Engineering Operations team maintain and operate our critical infrastructure systems so that they are prepared to stand up against any situation. AWS has the world’s largest cloud computing portfolio. As an Amazonian you will work in some of the most sophisticated, safe, and secure data centers in the world. Our Facility Managers help keep them that way by working with the brightest minds from around the globe to help test and implement the newest technology and work practices to meet the demands of a changing market. We have a passion for learning and evolving, it’s how we have helped define ourselves as leaders in the industry. Let’s work hard, have fun, and make history!About the teamWhy AWS?Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.Diverse ExperiencesAWS values diverse experiences. Even if you do not meet all of the qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying. Inclusive Team CultureHere at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness.Mentorship & Career GrowthWe’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional. Work/Life BalanceWe value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud. We are open to hiring candidates to work out of one of the following locations:Hermiston, OR, USABASIC QUALIFICATIONS- High school or equivalent diploma - 5+ years of relevant work experience in a data center or other critical environment OR 9+ years of Technical (Military/Trade School) training and/or experience OR 2+ years of Amazon experience- 6+ years of experience with Microsoft Excel, Word, Outlook and other basic administrative tools- 1+ year experience with managing diverse teamsPREFERRED QUALIFICATIONS- 6+ years of experience with advanced understanding of the electrical or mechanical systems involved in critical data center operations such as: feeders, transformers, generators, switchgear, UPS systems, ATS units. PDU units, pumps, air handling units and CRAC units- 1+ year experience with managing diverse teams and other managers- 4+ years of Data Center Engineering Experience- 4+ years of experience with root cause analysis and troubleshooting/problem solving- 3+ years of experience reading and understanding schematics and building drawings- 3+ years of demonstrating the ability to share knowledge and train peers- Associates or Bachelor’s Degree - Ability to prioritize in a complex, fast-paced environment- Strong verbal and written communication skills, technical writing or business justifications (white paper experience)Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit https://www.amazon.jobs/en/disability/us.

Comcast brings together the best in media and technology. We drive innovation to create the world's best entertainment and online experiences. As a Fortune 50 leader, we set the pace in a variety of innovative and fascinating businesses and create career opportunities across a wide range of locations and disciplines. We are at the forefront of change and move at an amazing pace, thanks to our remarkable people, who bring cutting-edge products and services to life for millions of customers every day. If you share in our passion for teamwork, our vision to revolutionize industries and our goal to lead the future in media and technology, we want you to fast-forward your career at Comcast.Job SummaryResponsible for providing management and oversight of business class advanced voice, ethernet and/or all associated Enterprise Solutions business product offers from order submission through installation. Provides first line customer support regarding information contained in each order, communicates with internal departments to ensure order accuracy and management of escalations, and works with vendors and team to establish and achieve goals. Works with moderate guidance in own area of knowledge.Job DescriptionCore ResponsibilitiesEstablishes and manages to dates required for on time completion of network and/or product activations and evaluates impact of change to the overall installation timeline.Identifies and escalates risks, issues, and gaps that could impact timelines, goals, and installation of network and/or services; develops, triggers, and manages mitigation plans for installation of services.Plans agendas for and facilitates required meetings; prioritizes and drives cross-functional activities as related to the installations being managed, and develops and manages communications, summary reports, and status for various audiences; provides accurate installation status information in the form of formal briefings, program/project coordination meetings, and written/graphical reports.Collaborates with various levels of sales, operations, engineering, and other functional groups to ensure orders flow appropriately and accurately through completion.Reviews sales contracts and validates services with customers to ensure accuracy of product orders.Consistently meets organizational scorecard, productivity, and quality metrics.Supports multi-location customers with multiple services at each location by managing the installation of the customer's services.Serves as primary contact with customer and IT/technical personnel/vendor/reseller.Interfaces with customers in regards to their ethernet and advanced voice products during installation of services.Supports products within advanced voice and ethernet, including associated small to medium business products during installation of services.May support the delivery of standard product offerings or MACDs (i.e., moves, adds, changes and disconnects).Regular, consistent and punctual attendance. Must be able to work nights and weekends, variableschedule(s) as necessary.Other duties and responsibilities as assigned.Employees at all levels are expected to:Understand our Operating Principles; make them the guidelines for how you do your job.Own the customer experience think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services.Know your stuff be enthusiastic learners, users and advocates of our game-changing technology, products and services, especially our digital tools and experiences.Win as a team make big things happen by working together and being open to new ideas.Be an active part of the Net Promoter System a way of working that brings more employee and customer feedback into the company by joining huddles, making call backs and helping us elevate opportunities to do better for our customers.Drive results and growth.Respect and promote inclusion & diversity.Do what's right for each other, our customers, investors and our communities.Disclaimer:This information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications.Comcast is proud to be an equal opportunity workplace. We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, genetic information, or any other basis protected by applicable law.EducationBachelor's DegreeWhile possessing the stated degree is preferred, Comcast also may consider applicants who hold some combination of coursework and experience, or who have extensive related professional experience.Relevant Work Experience2-5 YearsBase pay is one part of the Total Rewards that Comcast provides to compensate and recognize employees for their work. Most sales positions are eligible for a Commission under the terms of an applicable plan, while most non-sales positions are eligible for a Bonus. Additionally, Comcast provides best-in-class Benefits. We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most. That's why we provide an array of options, expert guidance and always-on tools, that are personalized to meet the needs of your reality - to help support you physically, financially and emotionally through the big milestones and in your everyday life. Please visit the compensation and benefits summary on our careers site for more details.PDN-9c482c9b-f809-4ca0-a518-c267f540861f