Technical Support Analyst Salary in Massachusetts, USA

Location: REMOTESalary: $55.00 USD Hourly - $58.00 USD HourlyDescription: Our client is currently seeking a Technical/Systems Analyst: IV (Lead)We are looking for a systems analyst to join our internal team and help us optimize and enhance our human resources management system (HRMS) and other related applications. You will be responsible for analyzing, designing, testing, and implementing solutions that improve our HR processes and data quality and will support functional configuration, implementation, and production activities for an Oracle Fusion HCM environment. 3 years of experience supporting and solutioning new features/functionality in Oracle Fusion HCM environment is required.Responsibilities:• Collaborate with internal and external stakeholders, such as HR, Technology, Finance, and Legal departments, to understand and anticipate their needs and expectations.• Work with HRMS/HRIS to facilitate issue resolution, troubleshoot functional application issues, develop creative solutions to support business needs, help determine opportunities for exercising additional application capabilities.• Work with business partners to develop and implement acceptance test plans; coordinate the acceptance test process, validation of results and resolution of problems.• Help the product owner to define and prioritize the product backlog and communicate the business value of each feature.• Perform data analysis and validation to ensure the accuracy and consistency of HR data impacted by changes and enhancements.• Design and develop reports, dashboards, and visualizations to support HR decision-making and reporting.• Write user stories, acceptance criteria, and test cases for the Development team.• Collaborate with Developers and Vendors to implement and test system enhancements and integrations.• Provide user training and support for HRIS/HRMS and other HR departments.• Monitor and evaluate the performance, usability, and feedback of the products.• Identify and recommend opportunities for process improvement and automation.• Stay updated on the latest trends and best practices in HR systems and technologies.Requirements:• Bachelor's degree in human resources, business administration, information systems, or a related field.• Minimum 3 years of experience as a systems analyst or a similar role supporting and implementing HR related systems.• Minimum of 3 years of experience supporting and solutioning new features/functionality in Oracle Fusion HCM environment.• Knowledge of Fusion Analytics Warehouse (FAW) and other 3rd Party reporting tools a plus.• Experience with other HRMS, ERP systems such as BrassRing, Visier, ADP EV5, SAP Compensation and Eightfold preferred.• Knowledge of HR processes, policies, and regulations.• Proficient in SQL , Excel , XML, and other data analysis tools.• Excellent communication, presentation, and problem-solving skills.• Ability to work independently and as part of a team.HCM experience in the following areas would be important to us:• Journeys• Approval workflows• UI personalization's• Ensure data security, compliance, and integration with the organization's broader IT security framework - Roles, AORs, All other setups required for security• Fast formulas• ACRs (auto complete rules)• Eligibility criteria, etc.• HCM data loader - syntax and coding for advanced bulk uploads• UCM - universal content management• Maintain Profile Option (update with HCM terminology)• Extending and cloning existing digital assistants versus creating new digital assistants Contact: [email protected] job and many more are available through The Judge Group. Find us on the web at www.judge.com

Location: REMOTESalary: $78.00 USD Hourly - $85.00 USD HourlyDescription: Our client is currently seeking a Salesforce Business Analyst:As a Salesforce Business Analyst, you'll play a pivotal role in driving business process improvements and efficiency within Salesforce. You'll collaborate closely with stakeholders and engineering teams to understand business needs, analyze systems, and translate requirements into data-driven solutions. This job will have the following responsibilities:Requirements Elicitation and Documentation:Work closely with stakeholders to define business priorities.Collect, analyze, and document detailed functional and technical requirements, ensuring measurable acceptance criteria.Be the bridge between IT and business stakeholders, facilitating effective communication.Gap Analysis and Customization:Perform gap fit analyses between business requirements and out-of-the-box features in internal systems applications.Collaborate with architects and developers to leverage existing features while thoughtfully customizing to maximize efficiency and minimize maintenance costs.Agile Project Management:Assist in managing sprints and product backlog in an Agile environment.Support testing resources by ensuring test scripts are in place.Define and execute functional and user acceptance test plans.Documentation and Stakeholder Interaction:Develop and maintain documentation related to system functions and usage.Act as the "voice of the customer" during stand-ups and prioritize tasks for successful delivery.Engage with stakeholders at all levels, including the executive team.What It Takes to Catch Our Eye:Experience: At least 5 years in systems development, business analysis, and cross-functional projects.Business Background: Exposure to eCommerce, product management, marketing, or operations.Salesforce Expertise: Minimum of 2 years working with Salesforce.com platforms.Requirements Gathering: Proven ability to gather and assess requirements for both technical and business applications.Communication Skills: Exceptional communication skills, bridging the gap between technical and business professionals. Qualifications & Requirements: Salesforce CPQ Experience: Proven expertise in Salesforce CPQ (Configure, Price, Quote) processes.Salesforce Knowledge: In-depth understanding of Salesforce.com configurations, architecture, and implementation best practices.Systems Technical Orientation: Exceptional technical acumen related to systems and software.Complex Business Systems Analysis: Demonstrated experience in analyzing complex integrated internal business systems.Business Acumen: A solid grasp of business operations and processes.Systemic Thinking: Highly effective systemic thinking skills to identify interconnected patterns and relationships.Adaptability: Willingness to wear multiple hats and adapt to changing priorities to meet deadlines. Contact: [email protected] job and many more are available through The Judge Group. Find us on the web at www.judge.com

Location: REMOTESalary: $45.00 USD Hourly - $58.00 USD HourlyDescription: Our client is currently seeking a Analyst - System Analysis and Program - III Targeted Years of Experience: 5-7 years Working Model: 100% Remote Must Have Skills Advanced (5+ years) level Microsoft Excel Charting, Pivot table creation and Visual Basic Scripting Advance Wireless Engineering installation process mapping and Cycle Time reduction project experience Extensive experience in executive level project management reporting Extensive experience in Fuze Database compliance and sequence error remediation Responsibilities: ? Determines operational objectives by studying business functions; gathering information; evaluating output requirements and formats. ? Designs new computer programs by analyzing requirements; constructing workflow charts and diagrams; studying system capabilities; writing specifications. ? Improves systems by studying current practices; designing modifications. ? Recommends controls by identifying problems; writing improved procedures. ? Defines project requirements by identifying project milestones, phases, and elements; forming project team; establishing project budget. ? Monitors project progress by tracking activity; resolving problems; publishing progress reports; recommending actions. ? Maintains system protocols by writing and updating procedures. ? Provides references for users by writing and maintaining user documentation; providing help desk support; training users. ? Maintains user confidence and protects operations by keeping information confidential. ? Prepares technical reports by collecting, analyzing, and summarizing information and trends. ? Maintains professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; bench-marking state-of-the-art practices; participating in professional societies. ? Contributes to team effort by accomplishing related results as needed. ? Degree in computer science, information technology (IT) or a comparable discipline highly preferred. ? Has knowledge of commonly-used concepts, practices, and procedures within a particular field. ? Strong knowledge of System analysis and Workflow Management. Possible Certifications: Certified Business Analysis Professional (CBAP) PMI- Project Management Professional (PMI-PMP) PMI- Professional in Business Analysis (PMI-PBA) Certification of Competency in Business Analysis (CCBA) Contact: [email protected] job and many more are available through The Judge Group. Find us on the web at www.judge.com

As an Application Support Analyst, you will be responsible for providing technical support and assistance for various software applications. Your role will involve diagnosing and resolving issues, ensuring optimal performance, and helping users navigate the applications effectively.Candidates must be able to come on site in the Philadelphia area 4 days per year on their own.Required:Bachelor's degree in Computer Science, Information Technology, or a related field.Strong Customer service skillsBeacon Hill is an Equal Opportunity Employer that values the strength diversity brings to the workplace. Individuals with Disabilities and Protected Veterans are encouraged to apply.If you would like to complete our voluntary self-identification form, please click here or copy and paste the following link into an open window in your browser: https://jobs.beaconhillstaffing.com/eeoc/Completion of this form is voluntary and will not affect your opportunity for employment, or the terms or conditions of your employment. This form will be used for reporting purposes only and will be kept separate from all other records.Company Profile:Beacon Hill Technologies, a premier National Information Technology Staffing Group, provides world class technology talent across all industries utilizing a complete suite of staffing services. Beacon Hill Technologies' dedicated team of recruiting and staffing experts consistently delivers quality IT professionals to solve our customers' technical and business needs.Beacon Hill Technologies covers a broad spectrum of IT positions, including Project Management and Business Analysis, Programming/Development, Database, Infrastructure, Quality Assurance, Production/Support and ERP roles.Learn more about Beacon Hill Staffing Group and our specialty divisions, Beacon Hill Associates, Beacon Hill Financial, Beacon Hill HR, Beacon Hill Legal, Beacon Hill Life Sciences and Beacon Hill Technologies by visiting www.beaconhillstaffing.com .We look forward to working with you.Beacon Hill. Employing the Future™

Location: Boston, MASalary: Depends on ExperienceDescription: Our client is currently seeking a Technical/Systems Analyst: IV (Lead) Technical/Systems Analyst: IV (Lead)- Dorchester, MA (onsite role) Contract Description Reviews, analyzes, and evaluates information technology systems operations. Determines user needs and requirements and recommends ways to improve systems. Serves as primary point of contact between users and engineering/development staff. Identifies, documents, reports and tracks system issues. Supports the process of translating business needs into formal technical requirement deliverables.Core Requirements: 8-10 years of experience Appian platform experience Computer Science/Software Engineering or equivalent field Experience with deploying and maintaining software products in a cloud environment DevOps experience Bilingual Spanish/English language proficiency Nice to Haves: Team leadership Excellent communication skills Contact: [email protected] job and many more are available through The Judge Group. Find us on the web at www.judge.com

WE ARE A PRODUCT COMPANY.WE ARE A PROCESS COMPANY.ABOVE ALL, WE ARE A PEOPLE COMPANY.The history of the Acushnet Company is tightly woven into the fabric of golf. From the start, we've been committed to enriching the experience of dedicated golfers through superior product performance, technological innovation, unmatched quality, and exceptional service. We are more than a collection of leading golf brands and products. We are a team united in our passion for the game. We are bridge builders who embrace our responsibility to leave our brands, businesses, communities, and the game of golf in a better position than when we started.Together we live by the credo, "Autograph your work with excellence." We earn our position as unrivaled leaders in every category in which we compete, striving for excellence in all that we do - from the performance and consistency of our products to our engagement with golfers and trade partners, to our commitment to creating a workplace built on diversity, inclusion, belonging and respect.Summary: Support Titleist Golf Gear's transition from M3 to SAP S4 HANA ERP platform. Partner with teams throughout the Gear Division to execute end-to-end change plans that support business goals, to ensure alignment and success of SAP launch and minimize any disruptions and increasing end user adoption across business and technical functions.Responsibilities: Engage with business & IT team members to ensure cross-team & multi-functional collaboration and alignment across business processes and technical functions for Titleist Gear's adoption of SAP S4 HANA. Develop and strengthen relationships, collaborating with executive sponsors, program team members, and functional partners to ensure organization change for program is planned and executed optimally. Ensure all Stock and Custom Gear information is prepared for Global product launches, inclusive of Club Glove and Titleist Apparel. This includes coordinating across R&D, Purchasing, Production, Sales, Marketing, and Finance to create and maintain appropriate product information throughout product lifecycle. Assess magnitude of a given change and recommend the appropriate level of engagement to successfully minimize disruption and drive adoption. Deliver on all areas of change including end user identification and engagement, change impacts and readiness, communications at all levels, training assessment and development, anticipating and addressing resistance, and reinforcement. Consult and coach program teams in organizational and business change standards. Oversee and manage incoming support tickets, delegating and prioritizing effectively. Drive continuous improvement, incorporating feedback and lessons learned into updated Change and Program Management processes and tools.Requirements: Bachelor's degree in business administration or a related field is required. Functional experience in SAP S4 HANA Master Data, Order to Cash, Forecast to Produce, and Procure to Pay. Practical experience with organizational change management, including people, process, and technology change. A minimum of 5 years of experience in a Business Systems including experience working with ERP system(s) (SAP/Infor M3 preferred). Previous technical training experience and strong Ad-Hoc reporting experience with the knowledge of the logic behind it is required. Advanced skill set in Microsoft Excel, Cognos 10 Report Studio and Workspace Advanced. Intermediate to Advanced skill set in Microsoft Office Word and PowerPoint. Previous Golf, Customer Service, and/or Sales experience is highly preferred. Able to sit for long periods of time and listen/talk on the telephone. Strong knowledge of ERP principles, practices, and procedures, specifically in SAP. Must possess exceptional technical skills with the ability to adapt quickly to new and emerging programs/software. Demonstrated competency in the following areas: Project Management - Develops project plans; Coordinates projects; Communicates changes and progress; Completes projects on time; Innovation - Displays original thinking and creativity; Meets challenges with resourcefulness; Generates suggestions for improving work; Develops innovative approaches and ideas; Presents ideas and information in a manner that gets others' attention; Problem Solving - Identifies and resolves problems in a timely manner; Gathers and analyzes information skillfully; Develops alternative solutions; Works well in group problem solving situations; Uses reason even when dealing with emotional topics; Adaptability - Adapts to changes in the work environment; Manages competing demands; Changes approach or method to best fit the situation; Able to deal with frequent change, delays, or unexpected events.PDN-9c1fe009-a082-4f21-a8b8-d306d7f55950

Cribl does differently. What does that mean? It means we are a serious company that doesn't take itself too seriously; and we're looking for people who love to get stuff done, and laugh a bit along the way. We're growing rapidly - looking for collaborative, curious, and motivated team members who are passionate about putting customers first. As a remote-first company we believe in empowering our employees to do their best work, wherever they are. As the data engine for IT and Security many of the biggest names in the most demanding industries trust Cribl to solve their most pressing data needs. Ready to do the best work of your career? Join the herd and unlock your opportunity.It should be noted that while the job title includes Manager, this is an individual contributor role who will manage the escalation process, not manage people. Why You'll Love This Role: As we continue to expand our customer base, we are seeking a dynamic and customer-centric Escalation Manager to join our Technical Support team. As the Escalation Manager in Technical Support, you will play a pivotal role in ensuring the highest level of customer satisfaction by effectively managing and resolving escalations. You will be the point of contact for all escalated customer issues, working closely with and leading both support engineers and sustaining engineers throughout the lifecycle of an escalation, to drive timely and satisfactory resolutions. Your dedication to a "Customers First" approach and your go-getter attitude will be essential in maintaining our customers' confidence in our products and services. As An Active Member of Our Team, You Will... Management of Escalations: Successfully manage all escalated issues, ensuring that they are addressed promptly, effectively, and in alignment with our customers' expectations. Collaboration and Motivation: Coordinate with support engineers and sustaining engineers, providing clear direction and motivation to ensure collective efforts towards swift issue resolution. Maintain a positive and supportive environment. Customer Communication: Keep customers informed about the progress of their escalated cases, next steps, addressing concerns, and maintaining a high level of customer confidence throughout the resolution process. Crisis Management: Manage high-pressure situations with composure, keeping customers calm while orchestrating internal resources to find solutions. Daily Escalation Status: Maintain an up-to-date status on all active escalations, working with the teams to document progress, action items, and anticipated timeframes for resolution. Resolution Reflection: Analyze completed escalations to identify root causes, trends, and areas for improvement, feeding insights back into the support process, education, and product to prevent future issues. Reporting and Analytics: Prepare and present weekly, monthly, and quarterly escalation status reports, including trends, insights, and recommendations for improvement. Customer Advocacy: Serve as the advocate for customers within the organization, championing their needs and influencing product enhancements based on recurring issues. Process Enhancement: Collaborate with cross-functional teams to refine and improve escalation management processes, ensuring efficiency and effectiveness.If You Got It - We Want It Experience & Education: 8+ years of experience in a technical customer-facing role, preferably in technical support or customer support, with a proven track record of successfully managing escalations. Leadership: Demonstrated ability to motivate and lead teams through challenging situations, fostering a positive and collaborative atmosphere. Proven ability to hold yourself accountable to commitments and "Do what's right" mentality. Technical Acumen: Solid understanding of software products and systems, familiar with coding logic and principles. Strong technical acumen and able to facilitate effective communication between customers and technical teams. Communication: Excellent written and verbal communication skills, including the ability to convey technical concepts to non-technical audiences and executives Problem-Solving: Strong analytical and problem-solving skills, with the ability to think on your feet and make decisions under pressure. Customer-Centric: Genuine passion for customer success and satisfaction, with an unwavering commitment to putting the customer first. Data-Driven: Proficiency in collecting and analyzing data to derive meaningful insights for process improvement and strategic decision-making. Adaptability: Ability to adapt to a fast-paced, rapidly evolving environment while maintaining a positive attitude.Salary Range ($95,300 - $184,200) The salary for this role is dependent on geographic location. The salary offered within the range described will be based on the individual candidate's job-related knowledge, skills, and experience. In addition to a competitive salary, Cribl also offers a generous benefits package which includes health, dental, vision, short-term disability, and life insurance, paid holidays and paid time off, a fertility treatment benefit, 401(k), equity, and eligibility for a discretionary company-wide bonus.#LI-MV1 #LI-RemoteBring Your Whole SelfDiversity drives innovation, enables better decisions to support our customers, and inspires change for the better. We're building a culture where differences are valued and welcomed, and we work together to bring out the best in each other. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or any other applicable legally protected characteristics in the location in which the candidate is applying. Interested in joining the Cribl herd? Learn more about the smartest, funniest, most passionate goats you'll ever meet at cribl.io/about-us.

**About us** Superpowered. Meaningful work. Human impact. A story we're proud to tell. This is what matters to us at National Grid. In a world of complexity and unanswered questions, there is one thing we're certain about: the power of our people. Join us in our goal to deliver 100% fossil-free heat to our customers by 2050! **National Grid is hiring a Senior Analyst, Energy Evaluation in Waltham, MA** **This is a Hybrid Role - Must live within a commutable distance to one of our locations** **Job Purpose** This job position is posted for Waltham, MA. Join a team that is responsible for supporting and driving growth in nationally recognized energy efficiency, electrification, demand response, clean transportation, and other emerging areas of focus. National Grid's Evaluation, Measurement & Verification (EM&V) team is looking for a Senior Analyst who will contribute their technical and analytical skills to evaluating and helping to shape National Grid’s energy management portfolio. The Senior Analyst will use their knowledge of evaluation principles to direct studies of program offerings, working closely with consultants and other evaluators to characterize program performance, customer behavior and decision-making, and quantify program results. EM&V is a highly motivated and active team that works closely with internal and external stakeholders and vendors to aid customers in making their homes and businesses more efficient and reducing their impact on climate change. **Key Accountabilities** + Apply knowledge of evaluation principles, technical and analytical skills, and overall understanding of products/programs to critically review and guide the execution of evaluation studies. + Manage and lead evaluation studies, including procurement of external consulting resources, oversight of study methodologies and execution, management of time and budgets, and critical review of study results. + Demonstrate experience with and/or understanding of measurement and verification methods, engineering reviews, impact evaluations, process studies, market assessments, and/or energy savings potential studies. + Ensure that study designs include appropriate statistical requirements, sample designs, survey designs, and methods to accomplish study objectives. + Collaborate with other program administrators, consultants, and internal and external stakeholders in designing and managing studies. + Effectively communicate evaluation plans, findings, and recommendations to internal stakeholders. + Contribute to planning for future product and program offerings by collaborating with product managers, sales teams, marketing teams, and external stakeholders. + Collaborate within the EM&V team to provide leadership in shaping high-value, high-quality evaluation studies across the National Grid territories. + Provide research-driven insights and analysis to improve targeting and design of customer offerings. + Contribute to accurate tracking and reporting of energy savings for a suite of products/programs, including analyzing program data and working with information services teams to maintain and enhance systems. + Contribute to regulatory efforts related to program approval and results reporting, including stakeholder meetings, technical sessions, hearings, reports, information requests, and regulatory filings and plans, including technical reference manuals. + Create and maintain formulas and evaluation inputs used to calculate energy savings and benefits, and ensure these formulas are consistent with established methods. **Qualifications** + A bachelor’s degree and 5 or more years of professional experience is required. Alternatively, a master’s or other advanced degree and 4+ years of professional experience satisfies this requirement. For this role, National Grid seeks candidates with degree(s) and professional experience in engineering, strongly preferred; other degrees such as mathematics/statistics, policy, physical science, or social science. + Certified Energy Manager certification is preferred but not required + Professional and/or academic experience with evaluation and/or technical aspects of energy efficiency is preferred, relevant professional certifications a plus. + Professional experience in energy efficiency or demand response program evaluation, planning, design, implementation, and/or local and national energy policy is beneficial. + Experience with procuring and managing vendors is helpful. + Intermediate to advanced skills in Microsoft Office products (Excel, Word, PowerPoint) are needed in this role. + Strong oral and written communications skills, an analytical approach, and attention to detail are important for success. + Candidates must be able to adapt quickly to taking on new projects and working with a wide range of products and services, as well as interacting with various stakeholders. **More Information** \#LI-JF1 \#LI-HYBRID **Salary** $105,000 - $124,000 a year **_Salary commensurate with location and experience_** This position has a career path which provides for advancement opportunities within and across bands as you develop and evolve in the position; gaining experience, expertise and acquiring and applying technical skills. Candidates will be assessed and provided offers against the minimum qualifications of this role and their individual experience. **National Grid is an equal opportunity employer that values a broad diversity of talent, knowledge, experience and expertise.  We foster a culture of inclusion that drives employee engagement to deliver superior performance to the communities we serve.  National Grid is proud to be an affirmative action employer. We encourage minorities, women, individuals with disabilities and protected veterans to join the National Grid team.**

**About us** Superpowered. Meaningful work. Human impact. A story we're proud to tell. This is what matters to us at National Grid. In a world of complexity and unanswered questions, there is one thing we're certain about: the power of our people. Join us in our goal to deliver 100% fossil-free heat to our customers by 2050! **National Grid is hiring a Senior Analyst in Waltham, MA** **This is a Hybrid Role - Must live within a commutable distance to one of our locations** **Job Purpose** Gas Contract Management manages our gas contractors’ performance, including adherence to the contracts that manage their work, whether it be mains and services or restoration. As a Senior Analyst, your work, whether it's analyzing or forecasting trends in spend, or tracking performance metrics and communicating them to our stakeholders, is used to make strategic company decisions. You will create engagement and solutions to challenges through detailed analysis, strategic thinking, and cross-functional teaming. **Key Accountabilities** + Review contractor spend, analyze trends and provide insight to drivers. + Forecast spend for the fiscal year to ensure funding of the work plan. + Track and support continued development of performance metrics of our gas contractors on their safety, compliance, and performance. + Provide understanding of the costs of contractual changes, pricing adjustments, and other functional changes impacting our contracts. + Apply analytical skills, judgement, attention to detail, and creativity to effectively solve problems. + Navigate ambiguity, take initiative, and prioritize effectively in a dynamic environment, balancing the needs of multiple stakeholder groups. + Pivot to address ad hoc requests as they arise in an effective and efficient manner. + Proactively build relationships and drive accountability. **Qualifications** + Bachelor’s degree in Business, Math, Finance, Economics, Statistics, quantitative field or equivalent practical experience + 2+ years of Finance related experience + Excellent written and verbal communication skills + Ability to collaborate, iterate, and influence + Ability to thrive in a matrix type environment + Strong attention to detail + Inquisitive and self-starter + Advanced Excel and PowerPoint skills + Experience with SAP, Alteryx, PowerBI a plus **More Information** \#LI-JF1 \#LI-HYBRID **Salary** $99,000 - $116,000 a year **_Salary commensurate with location and experience_** This position has a career path which provides for advancement opportunities within and across bands as you develop and evolve in the position; gaining experience, expertise and acquiring and applying technical skills. Candidates will be assessed and provided offers against the minimum qualifications of this role and their individual experience. **National Grid is an equal opportunity employer that values a broad diversity of talent, knowledge, experience and expertise.  We foster a culture of inclusion that drives employee engagement to deliver superior performance to the communities we serve.  National Grid is proud to be an affirmative action employer. We encourage minorities, women, individuals with disabilities and protected veterans to join the National Grid team.**

The Health Connector is seeking a Reporting Analyst to work with Health Connector staff and stakeholders to produce accurate, validated, sustainable, and timely reports. The Reporting Analyst is a member of the Data, Analytics & Reporting team within the Operations department and is the interface with stakeholders to ensure reports and data requests are managed and delivered timely and accurately. The Reporting Analyst reports to the Director of Data & Analytics, while working closely and collaboratively with a variety of teams in support of Health Connector programs. Key Responsibilities Include:Ensure reporting deliverables are met, and any issues escalated appropriately.Work with Health Connector staff and stakeholders to define, document and communicate business and report requirements, expected outcomes, results, and other preferences. Develop and maintain user guides for all reports.Demonstrate reporting best practices to ensure the accurate collection, analysis, and distribution of reports such that the enterprise report catalog is manageable and sustainable.Ensure that data is validated, reconciled and contextually consistent across all internal and external reports.Ensure all reporting deliverables are tracked, managed, accurate and on time.Interpret data, analyze, and validate results, and help develop ad hoc and recurring reports to support strategic, operational, and financial decision-making in a timely manner.Identify opportunities to standardize, automate and provide self-service reports in response to and in anticipation of business needs.Understand Health Connector program requirements, business processes, and systems management.Basic Requirements:Bachelor's degree in business administration, economics, finance, information technology, computer science or related field.3+ years of progressive experience and skill with business requirement gathering, report development, communication of findings, data analysis.Ability to collaborate with subject matter experts, data analysts, and technical resources.Advanced Excel skills (preferably in a healthcare setting), and reporting and analytical packages (Tableau preferred).Strong customer focus with the demonstrated ability to build strong working relationships.Experience working with large amounts of complex relational data from different databases and data sources.Excellent technical writing skills to prepare outward facing publicly available analytical documents and reports and ability to explain results accurately and concisely to both technical/non-technical colleagues and stakeholders.Excellent presentation and data visualization skills.Excellent time management skills and ability to manage competing priorities.If interested: Send a cover letter and résumé to [email protected]: $80,000-85,000/yearPlease note:Due to the requirement of 268A, please complete the Applicant Disclosure Form and return it with your application. Link - https://www.mahealthconnector.org/wp-content/uploads/ApplicantsDisclosureForm.pdfAll Health Connector employees are required to provide satisfactory proof of eligibility to work in the United StatesAll Health Connector employees are required to provide satisfactory proof of full COVID-19 vaccination.The Health Connector is operating on a hybrid work arrangement with 2 days in the downtown Boston office and 3 days working from home.Employee may be requested to work an extended day and weekends to meet deadlinesAbout the Health Connector:The Commonwealth Health Insurance Connector Authority (Massachusetts Health Connector) is an independent public authority serving as the Affordable Care Act (ACA)-compliant marketplace for the Commonwealth. The organization is charged with providing subsidized and unsubsidized health insurance to individuals and small employers. The Health Connector also oversees policy development related to health care reform under both state and federal laws, as well as conducting public education and outreach about health care reform and coverage opportunities.The Health Connector is an equal-opportunity employer that values diversity as a vital characteristic of its workforce. We consider qualified applicants without regard to race, color, religion, gender, sexual identity, gender identity, national origin, or disability.