Escalation Manager Salary in Utah, USA

Overview The Enterprise Program Manager provides program and project management leadership for the successful execution of Enterprise programs. The program manager serves as the point of contact with enterprise tier 1 customers on strategic programs and therefore must have excellent customer relationship skills and a strong customer advocacy focus. This position focuses on developing a program's objectives and strategy and assessing how it will impact their department, business, or organization. For each program, they will define and oversee the projects needed to reach their targeted goals. Duties & Responsibilities Leads one or more strategic enterprise accounts focusing on developing and executing the program initiatives and overall strategy, setting priorities cross-departments, ensuring success metrics are informing future efforts, and quickly fine tuning the program as needed. Act as a thought leader and influence broadly across the customer and internal stakeholders Champions program visions from sales to post-production in collaboration with sales,product, customer success and customer support Participate in resource planning process, coordinate resource requirements, andresolve resource assignments with various group Team Leads in a matrix organization Responsible for delivery of program projects on time and within budget, owns strategic decisions to keep program initiatives on time, on budget and prioritized based on stakeholder needs Responsible for project delivery based on symplr methodology Collaborate with internal personnel on resource organization and during other stages of the program Understand technical explanations and discussions and summarize them for external customers Manage and communicate ongoing changes in tasks, goals, or performance Monitor problems, provide solutions, and implement changes as necessary to ensure the project timeline is followed Regularly report progress to C-Level suite management Provide the required hands-on leadership and project management, cross-functional coordination, and inter/intra team communications to deliver outstanding program outcomes. Work closely with software engineers, QA, support, product managers and other cross-functional teams to get high-quality outcomes and features through the program lifecycle. Manage program roadmap, schedules, identify possible issues and clearly communicate them to program stakeholders. Manages projects within assigned program as needed Actively contributes and influence internal and external processes to ensure smooth program execution and customer satisfaction Ability to perform other relevant duties as assigned Skills Required Healthcare industry knowledge; payer knowledge is preferred Highly analytical and organized Excellent teambuilder Great negotiator and influencer Adept at conflict resolution Creative problem solver Outstanding planning, resource, and stakeholder management skills Ability to collaborate with and influence stakeholders across organizational boundaries. Able to see the bigger picture and sell the vision Excellent time management, resource organization and priority establishment skills, and ability to multi-task in a fast-paced environment Ability to work independently and as part of a team Meticulous attention to detail Proficient in SDLC methodologies (waterfall and agile) Knowledge of project management principals Excellent Customer service orientation Effective written and verbal communication Effective escalation and risk communication and management Demonstrated customer relationship, communication and teamwork-oriented skills Works independently, with minimal supervision Creative problem solving Project-level budget management Effectively provides strategic escalation management across project portfolios Program-level budget management Experience with partner management or operations. Understanding of symplr operations programs and processes (e.g., recruiting lifecycle, contingent workforce management, etc.) is preferred Strong project management and delivery process/methodology and project management tool experience (e.g., PSA, JIRA, Confluence, MS Project, Visio, Excel, SharePoint) Qualifications Required: BA/BS from 4 year college or university, preferably in Information Technology, Engineering, Management, or similar discipline Experience the healthcare industry Experience in a fast paced, customer facing role 10 years of healthcare related program and/or project management experience C-Suite project stakeholder/executive relationship management experience Experience managing project portfolios and programs PMP preferred Strong technical aptitude including proficiency in Microsoft Office applications MinUSD $110,000.00/Yr. MaxUSD $130,000.00/Yr.

Your work days are brighter here.At Workday, it all began with a conversation over breakfast. When our founders met at a sunny California diner, they came up with an idea to revolutionize the enterprise software market. And when we began to rise, one thing that really set us apart was our culture. A culture which was driven by our value of putting our people first. And ever since, the happiness, development, and contribution of every Workmate is central to who we are. Our Workmates believe a healthy employee-centric, collaborative culture is the essential mix of ingredients for success in business. That's why we look after our people, communities and the planet while still being profitable. Feel encouraged to shine, however that manifests: you don't need to hide who you are. You can feel the energy and the passion, it's what makes us unique. Inspired to make a brighter work day for all and transform with us to the next stage of our growth journey? Bring your brightest version of you and have a brighter work day here.About the TeamThe Technical Account Management (TAM) team provides a proactive and personalized support experience for customers that require a higher level of engagement. TAMs will act as the Support primary point of contact for the customer and also be their advocate within Support and other Workday internal teams. The TAM ensures business objectives and goals alignment within teams. They proactively find opportunities to improve reliability and maintain availability of the Workday system, helping customers effectively manage their operations.About the RoleWorkday is looking for an experienced Technical Account Manager with a passion for customer relations, project and account management. This role requires a self-motivated professional with a strong technical background that consistently brings a high level of commitment to customers and Workday teammates. The ideal candidate brings strong communication and project management skills as well as strong technical background and the ability to strategically and tactically navigate the challenges with large, strategic customers.The Technical Account Manager will develop and maintain close relationships with a strategic group of implementing and production customers. The ideal candidate will coordinate and prioritize business critical cases/events, and will be responsible for driving escalations and managing incidents for these customers, including internal and external communications with stakeholders.Key Areas of Responsibility:Work with Workday's largest strategic accounts to build strong relationshipsManage multiple accounts simultaneouslyAct as a liaison between Operations, Professional Services, Development, Product Management and CustomersDemonstrate proficiency in Workday products (HCM, Payroll, Financials) and become an expert in Workday's ArchitectureReview upcoming customer events and planned production activities to identify potential problems, then plan and implement solutionsSuccessfully engage with Senior Leadership, Technical and Functional staff to remove roadblocks, address delays and mitigate issuesOwn and drive escalated issues blocking production successEffectively use sound business judgment, risk avoidance and SME resources to coordinate team efforts to solve problemsCarry out regular review of customer cases to identify trendsHandle challenging situations in a fast paced environmentChampion and advocate for customers and chair roundtables to ensure close communication and relationship building with key stakeholdersServe on and actively participate in customer steering committee meetingsDrive customer self-sufficiency by ensuring customers understand how to engage with the Workday Support organization and toolsPilot new programs and drive continuous improvement initiatives for production customersTravel occasionally up to 25% of the timeParticipate in our 24x7 programAbout YouBasic Qualifications BS or MS in a Technical Degree (ie. Computer Science, MIS) or equivalent technical work experience and acumenTechnical Account Manager 4+ years of experience in product support, customer success, account management or consulting for large, complex ERP, HCM, Financial, CRM or cloud computing system (SaaS preferred) 4+ years of experience successfully implementing or managing Workday, Oracle, SAP, PeopleSoft, Ultimate Software, Kronos or similar projects at a senior or executive levelSenior Technical Account Manager 7+ years of experience in product support, customer success, account management or consulting for a large, complex ERP, HCM, Financial, CRM or cloud computing system (SaaS preferred) 5+ years of experience successfully implementing or managing Workday, Oracle, SAP, PeopleSoft, Ultimate Software, Kronos or similar projects at a senior or executive level Other Qualifications:Experience with at least one of the following business areas: Human Resources, Payroll, Time Tracking, Recruiting, FinancialsEstablished history of successfully managing issues through resolution and escalation management at both the business owners and executive levelsDemonstrated leadership skills and experience engaging with C-level executivesAn outstanding customer service recordA great teammate with the ability to engage across corporate functions (Managing Partners, Customer Support, Professional Services, Development and Product Management)Excellent verbal, presentation and written communication skills, including the ability to chair meetings or host webinarsAbility to read, anticipate and assess high stress situations quicklyStrong planning and organizational skills (project management experience is a must)Able to travel occasionally (up to 25% of the time) and participate in our 24x7 programIf you meet these basic qualifications and have a passion for building, improving and excelling the customer experience, we invite you to join this fast-paced and growing team!Our Approach to Flexible Work With Flex Work, we're combining the best of both worlds: in-person time and remote. Our approach enables our teams to deepen connections, maintain a strong community, and do their best work. We know that flexibility can take shape in many ways, so rather than a number of required days in-office each week, we simply spend at least half (50%) of our time each quarter in the office or in the field with our customers, prospects, and partners (depending on role). This means you'll have the freedom to create a flexible schedule that caters to your business, team, and personal needs, while being intentional to make the most of time spent together. Those in our remote "home office" roles also have the opportunity to come together in our offices for important moments that matter.Workday Pay Transparency StatementThe annualized base salary ranges for the primary location and any additional locations are listed below. Workday pay ranges vary based on work location. As a part of the total compensation package, this role may be eligible for the Workday Bonus Plan or a role-specific commission/bonus, as well as annual refresh stock grants. Recruiters can share more detail during the hiring process. Each candidate's compensation offer will be based on multiple factors including, but not limited to, geography, experience, skills, job duties, and business need, among other things. For more information regarding Workday's comprehensive benefits, please click here.Pursuant to applicable Fair Chance law, Workday will consider for employment qualified applicants with arrest and conviction records.Workday is an Equal Opportunity Employer including individuals with disabilities and protected veterans.Are you being referred to one of our roles? If so, ask your connection at Workday about our Employee Referral process!

DESCRIPTIONAmazon Web Services (AWS) provides a highly reliable, scalable, and low-cost cloud platform that powers thousands of businesses in over 190 countries. AWS’ Infrastructure Supply Chain & Procurement (ISCaP) organization works to deliver cutting-edge solutions to source, build and maintain our socially responsible data center supply chains. We are a team of highly-motivated, engaged, and responsive professionals who enable the core sustainable infrastructure of AWS. Come join our team and be a part of history as we deliver results for the largest cloud services company on Earth!ISCaP is looking for a talented, self-starter who is comfortable in a fast-paced and ever-changing environment where ambiguity and attention to detail are both critical. Candidate must have excellent analytical skills, program management experience, demonstrated success driving continuous process improvement, and strong verbal and written communication skills at all levels of the organization.This role will be responsible for on-going operations management of the next generation supply chain for Amazon Web Services, managing vendor(s) critical to the successful fulfillment of hardware to AWS data centers globally. Achieving such aspirational goals will require the individual to insist on the highest standards, develop and iterate on new processes, and drive continuous improvement activities internally and with our vendors. Key job responsibilitiesVendor Management• Day to day management responsibility for high velocity assembly operations• Point of escalation for vendor related issues• Manage vendor operational excellence through data driven metrics and continuous improvement activitiesSupply Chain:• Drive cross-functional strategic initiatives to improve supply chain efficiency and overall cost structure• Drive complex business analysis to identify business opportunities to improve internal and external processes• Work cross functionally to identify and apply best practices and continuous process improvementsAutomation Enhancement:• Influence internal technical teams to drive multi-system process changes• Provide scalable solutions for continued scale of product and service offerings• Set project requirements and drive results across internal and external teams.We are open to hiring candidates to work out of one of the following locations:Salt Lake City, UT, USABASIC QUALIFICATIONS• Bachelor’s degree in Business or other related qualitative discipline • 5+ years of related professional experience • 3+ years of experience using data analysis tools such as Microsoft Excel, SQL, statistics software, etc. PREFERRED QUALIFICATIONS• MBA or advanced degree in supply chain management, logistics, or other business-related discipline• Supply chain, inventory management, finance, vendor and/or project management experience • Strong proficiency in analysis tools including Microsoft Excel, SQL, and statistics software • Proven ability to manage large and complicated projects with experience leading cross-functional projects and teams • Professional experience influencing internal and external partners • Experience creating and setting annual operating plan and presenting to senior managementAmazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit https://www.amazon.jobs/en/disability/us.

Who we are: CyberArk (NASDAQ: CYBR) is the global leader in Identity Security. Centered on privileged access management, CyberArk provides the most comprehensive security offering for any identity - human or machine - across business applications, distributed workforces, hybrid cloud workloads and throughout the DevOps lifecycle. The world's leading organizations trust CyberArk to help secure their most critical assets. To learn more about CyberArk, visit our CyberArk blogs or follow us on Twitter, LinkedIn or Facebook. About the team: CyberArk Support provides front-line technical support for the company's worldwide enterprise customers and partners. They support the entire CyberArk product line of IT Security and Privileged Identity Management solutions. They resolve the customer's technical problems by interacting with them via web, phone, and email.About the position: Reporting to the Director of Technical Support, the Premium Support Manager will manage and lead the regional Premium Support Engineers team and will fully own the second line support in this region. The Premium Support Manager is part of the Support Leadership, responsible for the direction of the Support group in CyberArk.What you will do: Lead, manage, mentor, and ensure development of the regional Premium Support team in coordination with the regional Director and other team Managers Be responsible for support provided to all of CyberArk's Premium customers, by local team members, global teams, and other departments Manage business and technical escalations, together with other departments and regions, through to resolution Define, and measure team KPI's. Tracking team performance, and encourage continuous improvement Participate in the definition, planning, and execution of the team roadmap according to CyberArk's strategic targets. Includes defining processes, procedures, guidelines, and tools to improve the team's productivity, quality, wellbeing, and success Fully manage support related projects, inception to implementation. Working with other departments on such projects, and ensure their success Learn about the business and what drives competitive advantage Seek to understand the strategic planning process and how their work relates to the business overall. What you need to succeed: 3+ years' experience in enterprise level Support management leading 8+ Engineers Customer centric, leader by heart with heightened sense of empathy Experience in handling technical escalations Resiliency to stressful situations, ability to stay calm and maintain effective decision-making ability under pressure Experience in hiring, training and mentoring people for excellence Ability to define and design tools and processes Positive can-do attitude, both internally and in customer-facing situations. Excellent communication and organizational skills Excellent written and verbal English skills Proven technical skills Strong knowledge of Windows OS Capable of understanding the technical aspects of a complex systems Capable of researching and understanding third party software and APIs Strong ability to troubleshoot issues and provide resolution CyberArk is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, creed, sex, sexual orientation, gender identity, national origin, disability, or protected Veteran status. We are unable to sponsor or take over sponsorship of employment Visa at this time.The salary range for this position is $105,000 - $150,000/year, plus commissions or discretionary bonus, which will be based on the employee's performance. Base pay may also vary considerably depending on job-related knowledge, skills, and experience. The compensation package includes a wide range of medical, dental, vision, financial, and other benefits. #LI-SS1

DescriptionWHO WE AREAVI-SPL is a digital enablement solutions provider who transforms how people and technology connect to elevateexperiences,create new value, and enableorganizations to thrive and grow. We are the largest provider of collaboration technology solutions, which include our award-winning managed services. Our highly certified industry experts and innovation leaders share a vision to help people work smarter and live better. We believe that success starts with a sound team and that an inclusive and diverse workplace moves us all forward.WHAT YOU'LL DOAs a Project Manager, you will be overseeing the overall direction, coordination, implementation, execution, control and completion of specific AV systems integration projects. In addition, the Project Manager will ensure projects achieve time, scope, budget, quality, safety and customer satisfaction requirements. You will be responsible for coordinating all activities associated with the timely, accurate, and on-budget completion of the project, according to established AVI-SPL Project Management processes and procedures.Day-To-Day Responsibilities: Be a subject matter expert with contractual documentation to determine time to deliver, allotment of available and required internal and/or third-party resources to various phases of project (people and dollars) Facilitate internal and external Project Kickoff meeting among Sales, Engineering, Programming, Fabrication & Installation, Customer resources, and Third Party resources (as needed). Identify and manage project risk, resolving all project related issues with team or through escalation to management. Create and manage comprehensive project schedules and coordinate/verify appropriate resource scheduling for all required project tasks. Facilitate project material/equipment orders. Manage all project (equipment, labor, miscellaneous, direct, etc.) expenditures based on project budget throughout the project lifecycle, identify problem areas, spearhead resolution and communicate any issues impacting profitability to management. Provide and review status/progress reporting of all projects internally and externally. Raise any issues to management at this time for escalation. Managed and verify quality of work performed by internal and/or subcontracted resources. Raise awareness immediately to management regarding potential claims or back charges or any large costs that will affect AVI-SPL financially. Ensure that any scope, schedule, cost or change of terms are handled in accordance with established AVI-SPL change order procedures. Gather and supply AVI-SPL Service teams with applicable close-out documentation for future reference. Maintain and develop strong relationship with customers with direct interaction with focus on improving customers' perception of on-time delivery, quality, communication, responsiveness and problem solving. Respond to communications from customers regarding problems or concerns in a timely and professional manner. Steer project results to satisfy customer requirements to obtain AVI-SPL Net Promoter Score goals. Travel to various job sites as required.WHAT WE'RE LOOKING FORMust-Haves: Proven project management and team leadership experience. Demonstrated management of multiple projects using sound time management skills with an exceptional eye for detail. Effective communication and interaction skills. Creative problem solving and investigation skills to identify complex problems and generate solutions. Understanding of all revenue, budget, margin and financial variance factors of assigned projects. Demonstrated experience managing projects in the Audio Visual, Construction, Technology or related industry. Demonstrated knowledge of technical, contractual, and construction documents. Proficiency with Microsoft Office (Word, Excel, Outlook), Microsoft Project (or other project scheduling software). Valid Driver's License and a Motor Vehicle Record that meets AVI-SPL driving standards.Nice-To-Haves: Minimum 3 to 5 years of experience as a Project Manager in the Audio Visual, Construction, Technology or related industry. Comprehension of AV system functionality and installation processes and techniques. Formal education in Audio Visual, Construction, Technology or related field. Minimum of a High School Diploma or equivalent.WHY YOU'LL LIKE WORKING HERE Medical benefits, including vision and dental Paid holidays, sick days, and personal days Enjoyable and dynamic company culture Training and professional development opportunitiesMORE ABOUT USAVI-SPL is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, disability status, or membership in any other group protected by federal, state, or local law. AVI-SPL is an AA/Disabled/Veteran Protected Employer VEVRAA Federal Contractor.AVI-SPL reserves the right to alter work hours and work location as necessary. Work hours may vary based on client requirements and may include travel to various locations in support of the account.

Your work days are brighter here.At Workday, it all began with a conversation over breakfast. When our founders met at a sunny California diner, they came up with an idea to revolutionize the enterprise software market. And when we began to rise, one thing that really set us apart was our culture. A culture which was driven by our value of putting our people first. And ever since, the happiness, development, and contribution of every Workmate is central to who we are. Our Workmates believe a healthy employee-centric, collaborative culture is the essential mix of ingredients for success in business. That's why we look after our people, communities and the planet while still being profitable. Feel encouraged to shine, however that manifests: you don't need to hide who you are. You can feel the energy and the passion, it's what makes us unique. Inspired to make a brighter work day for all and transform with us to the next stage of our growth journey? Bring your brightest version of you and have a brighter work day here.About the TeamWorkday's Technical Support Delivery teams are driven by a passion for our products and the success of our customers' user experience. We're a diverse group of people, with an invaluable mix of experience and backgrounds, located in our collaborative Salt Lake City office!We promote Workday's core values, with 'Employees' being our first! This is why we offer flexible work schedules, empower you to follow your desired career path to achieve professional and personal goals, encourage work-life balance and well-being, and are proud to champion equal opportunities for everyone.We are looking for someone who has a creative approach and is eager to learn, support their colleagues, empower their team, love our customers and have fun.About the RoleWe're looking for a hands-on, customer centric Support Manager to join our global support team in Salt Lake City, Utah.This role plays a significant role in ensuring a smooth day to day operations of the technical support team supporting customers using Workday Spend Products (Core Spend - Procurement and Inventory), as well as Expenses and Strategic Sourcing.You will be managing a mature, global team across countries and different time-zones and will be expected to take responsibility for resourcing for all your key products. If you are a People Leader, dedicated as an advocate for both your team, your peers and Workday customers, you will be a great fit!Note on this role:- Typical schedule is 9am to 6pm, with flexibility to accommodate coverage and peers as needed.- Requires holiday shift coverage, and after hours/weekend on-call shifts for escalations and incidents, with on-call Manager rotation approximately every 7 weeks.- This role operates in a flex model with at least 50% of time spent in office.About YouExperienced in leading a SaaS software support team and/or experience with running software engineering teams.Background indicating solid technical support experience and understanding - particularly within enterprise software applications.Solid grasp of case handling processes and standard support procedures.Support operations experience including managing queues, resource scheduling, quality assurance and SLA/metrics reporting.Ability to develop and maintain cross functional relationships with Services, Development, Product and CX leadership. Coaching and mentoring all levels of Support Engineers/Analysts on day to day work, providing insights on critical and blocking issues, and enabling career development and career experience opportunities.Basic QualificationsBachelor's/Master's degree or foreign equivalent degree in Business Management, Information Systems, Computer Science, or a related field - or equivalent work experience.4+ years leading a technical support team and/or experience with managing software engineering teams.6+ years of customer support experience, providing technical/functional application support for software and environment issues within enterprise software applications: SaaS, Oracle, SAP, Netsuite, Zuora, Infor, Taleo, onsite ERP, Peoplesoft, Kronos, and/or Cornerstone.An understanding of basic Supply Chain software processes and knowledge of the Spend [Supplier/Procurement/Inventory], or Financial Accounting or Expense Management domain.Other QualificationsExcellent written and verbal communication.An understanding of the Software Development Life Cycle [SDLC] processes.Well organized, operationally strong, customer focused.Previous experience or knowledge of finance and accountingSolid understanding of case handling processes and escalation procedures.Workday Pay Transparency StatementThe annualized base salary ranges for the primary location and any additional locations are listed below. Workday pay ranges vary based on work location. As a part of the total compensation package, this role may be eligible for the Workday Bonus Plan or a role-specific commission/bonus, as well as annual refresh stock grants. Recruiters can share more detail during the hiring process. Each candidate's compensation offer will be based on multiple factors including, but not limited to, geography, experience, skills, job duties, and business need, among other things. For more information regarding Workday's comprehensive benefits, please click here.Primary Location: USA.UT.Salt Lake City Primary Location Base Pay Range: $113,600 USD - $170,400 USD Additional US Location(s) Base Pay Range: $107,900 USD - $204,000 USDOur Approach to Flexible Work With Flex Work, we're combining the best of both worlds: in-person time and remote. Our approach enables our teams to deepen connections, maintain a strong community, and do their best work. We know that flexibility can take shape in many ways, so rather than a number of required days in-office each week, we simply spend at least half (50%) of our time each quarter in the office or in the field with our customers, prospects, and partners (depending on role). This means you'll have the freedom to create a flexible schedule that caters to your business, team, and personal needs, while being intentional to make the most of time spent together. Those in our remote "home office" roles also have the opportunity to come together in our offices for important moments that matter.Pursuant to applicable Fair Chance law, Workday will consider for employment qualified applicants with arrest and conviction records.Workday is an Equal Opportunity Employer including individuals with disabilities and protected veterans.Are you being referred to one of our roles? If so, ask your connection at Workday about our Employee Referral process!

WHO WE AREAVI-SPL is a digital enablement solutions provider who transforms how people and technology connect to elevate experiences, create new value, and enable organizations to thrive and grow. We are the largest provider of collaboration technology solutions, which include our award-winning managed services.Our highly certified industry experts and innovation leaders share a vision to help people work smarter and live better. We believe that success starts with a sound team and that an inclusive and diverse workplace moves us all forward.WHAT YOU'LL DOThe AVI-SPL Onsite Project Manager is responsible for managing the overall direction, coordination, implementation, execution, control and completion of specific Systems Integration projects for AVI-SPL customers - typically working on customer premises. This role will ensure projects achieve time, scope, budget, quality, safety and customer satisfaction requirements with the end goals of delivering a world-class customer service experience. Day-To-Day Responsibilities:Coordinate all project activities, including change management, ensuring timely and on-budget completion of project deliverables meeting client scope and quality requirements, all according to established AVI-SPL Project Management principles and procedures.Acquire a thorough knowledge of contract documents for each assigned project including, but not limited to project scopes of work, bid drawings and specifications, contract, subcontractor scopes of work, and construction schedules.Manage comprehensive work breakdown structure and project schedule and coordinate appropriate resource scheduling for all required project tasks.Facilitate any internal project kick-off meetings that include key participants from sales, engineering, fabrication, installation, programming, corporate department and third-party resources.Facilitate any external project kick-off meetings with all necessary external stakeholders as well as applicable internal resources and provide weekly (or as required) job progress reports.Own the role of point of contact for all internal and external project communication and documentation by keeping accurate files and records of project status and activities.Respond to communications from customers regarding problems or concerns in a timely and professional manner. Raise any issues to Office Management for proper escalation.Obtain daily site progress reports from lead technicians and respond to needs identified.Manage equipment and materials ordering, distribution, and shipping through pick ticketing, packing slip and sign off process requirements.Oversee all project (equipment, labor, miscellaneous, direct, etc.) expenditures based on budget throughout the project lifecycle. identify problem areas, spearhead resolution and communicate any issues impacting profitability, unanticipated costs, claims, or back charges to management.Manage and verify quality of work performed by internal and/or subcontracted resources.Schedule internal resources to test and certify installed systems and to demonstrate operation to clients upon project completion.Ensure all closeout documentation is created and stored in proper location for service and/or future office reference.Be available for project team questions and coordination based on specific project working hours and timeline.Develop and maintain strong relationship with customers with direct interaction and focus on improving their perception of on time delivery, quality, responsiveness, problem solving and service.Drive project results to satisfy customer requirements to obtain AVI-SPL Net Promoter Score goals.Items to Consider:AVI-SPL reserves the right to alter work hours and work location as necessary. Work hours may vary based on client requirements and may include travel to various locations in support of the account.This position will generally work in a professional office environment as well as on customer sites and may deal with a construction site type of work environment.WHAT WE'RE LOOKING FORMust-Haves:Demonstrated experience managing projects in the Audio Visual, Construction, Technology (Structured Cabling / Security) or related industry is required.Creatively problem solve and analyze complex problems and generate solutions.Coordinate internal and external resources for successful project results.Understand all revenue, cost and margin aspects of project management including earned value management.Communicate and interact with internal employees, clients and colleagues in a consistent, professional and courteous manner through in both verbal and written form.Troubleshoot and solve project related issues.Understand and maintain project budgets.Effectively manage multiple projects.Demonstrate and apply time management skills with attention to detail.Understand specific project system functionality and installation processes and techniques.Accurately read and comprehend technical, contractual and construction related documents.Proficiently use Microsoft Office (Word, Excel, Outlook), Microsoft Project and Adobe Acrobat.Hold and maintain valid Driver's License and a Motor Vehicle Record that meets AVI-SPL driving standards.Ability to travel to various job sites as required.Nice-To-Haves:Minimum 3 to 5 years of experience as a Project Manager in the Audio Visual, Construction,Technology (Security or Structured Cabling) or related industry is preferred.Formal education in Audio Visual, Construction, Technology or related field is preferred.Minimum of a High School Diploma or equivalent is preferred.Ability to obtain formal approved clearances (Government or system specific) may be required.WHY YOU'LL LIKE WORKING HEREMedical benefits, including vision and dentalPaid holidays, sick days, and personal daysEnjoyable and dynamic company cultureTraining and professional development opportunitiesMORE ABOUT USAVI-SPL is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, disability status, or membership in any other group protected by federal, state, or local law. AVI-SPL is an AA/Disabled/Veteran Protected Employer VEVRAA Federal Contractor.

Job ID: 497377CRH's Americas Materials, a division of CRH, is the leading vertically integrated supplier of aggregates, cement, asphalt, ready mixed concrete and paving and construction services in North America. Our operations span North America with 24,100 employees at close to 1,300 locations in 44 US States and 6 Canadian provinces.Position Overview This position will manage compensation and benefit plans and programs within CRH Americas Materials- West Division, and functions as a liaison between Corporate Compensation/Benefits and local HR, Management and Benefit Administrators to provide support on compensation philosophy and benefit oversight.Key Responsibilities (Essential Duties and Functions) To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.Supervisor of West Division Benefits Manager Act as mentor and resource to West Division Benefits Manager: Improve employee experience with Benefits by serving as the escalation point for employee benefit issues, providing a high level of customer service and expressing empathy to employees Improve understanding of Benefits by conducting training with HR, management, payroll, and employees Manage periodic audits of benefits systems, 401(k) testing, prescription claim inquiries, FML claims matters, eligibility issues, WC claims and inquiries Oversee follow up and appeals for Wellness Initiative Credit Act as West Division Compensation Manager: Manage the development, implementation and administration of compensation programs and incentive plans Use and present data to monitor the effectiveness of existing compensation practices and recommend changes that are cost-effective and consistent with compensation trends and corporate objectives Provide advice to corporate staff on pay decisions, policy interpretations, and job evaluations Oversee the participation in salary surveys and monitors salary survey data to ensure corporate compensation objectives are achieved. Ensures compliance with federal, state and local compensation laws and regulations. Manage and work with Division/Region HR teams on merit increases, incentive compensation (IC) and annual compensation cycle utilizing multiple programs, uploads, presentations and communications, review and approval, changes and coordination with Region, Division and National Team. Supervisor of West Division Data Manager Act as mentor and resource to the West Division Data Manager Monitor accurate, consistent and updated data exchange and timeliness between systems and data Oversee and manage People Powered Recognition Program Due diligence for compensation and benefits analyses when assisting in acquisitions Other duties as directed by managementQualifications Education/Experience Bachelor's Degree in Human Resources, Business, Finance, or related discipline 5+ years demonstrated experience working as a Total Rewards Manager or Compensation and Benefits Manager; or HR Manager with emphasis is compensation and benefits MS Word/Excel expertise Work Requirements Willingness to work independently within in a team environment and assist the team with other duties as required Must be willing to travel and work away from home when required- Approximately 10% travel mostly within Division Physical Requirements The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Usually, normal office working conditions The noise level in the work environment is usually quiet The position may require work outside of normal business hours The statements included in this job description are not intended to be all-inclusive. They represent typical elements and criteria necessary to successfully perform the job. Other duties may be assigned as required. Requirements for this job are subject to modification by the Company and its designees, and reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.What CRH Offers You Highly competitive base pay Comprehensive medical, dental and disability benefits programs Group retirement savings program Health and wellness programs A diverse and inclusive culture that values opportunity for growth, development, and internal promotion About CRHCRH has a long and proud heritage. We are a collection of hundreds of family businesses, regional companies and large enterprises that together form the CRH family. CRH operates in a decentralized, diversified structure that allows you to work in a small company environment while having the career opportunities of large international organization.If you're up for a rewarding challenge, we invite you to take the first step and apply today! Once you click apply now, you will be brought to our official employment application. Please complete your online profile and it will be sent to the hiring manager. Our system allows you to view and track your status 24 hours a day. Thank you for your interest! Staker Parson Companies, a CRH Company, is an Affirmative Action and Equal Opportunity Employer.EOE/Vet/Disability--If you want to know more, please click on this link. Date: May 14, 2024 Nearest Major Market: Salt Lake City Nearest Secondary Market: Ogden Job Segment: Data Management, Manager, Data, Management

Job ID: 497377CRH's Americas Materials, a division of CRH, is the leading vertically integrated supplier of aggregates, cement, asphalt, ready mixed concrete and paving and construction services in North America. Our operations span North America with 24,100 employees at close to 1,300 locations in 44 US States and 6 Canadian provinces. Position Overview This position will manage compensation and benefit plans and programs within CRH Americas Materials- West Division, and functions as a liaison between Corporate Compensation/Benefits and local HR, Management and Benefit Administrators to provide support on compensation philosophy and benefit oversight. Key Responsibilities (Essential Duties and Functions) To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.Supervisor of West Division Benefits Manager Act as mentor and resource to West Division Benefits Manager: Improve employee experience with Benefits by serving as the escalation point for employee benefit issues, providing a high level of customer service and expressing empathy to employees Improve understanding of Benefits by conducting training with HR, management, payroll, and employees Manage periodic audits of benefits systems, 401(k) testing, prescription claim inquiries, FML claims matters, eligibility issues, WC claims and inquiries Oversee follow up and appeals for Wellness Initiative Credit Act as West Division Compensation Manager: Manage the development, implementation and administration of compensation programs and incentive plans Use and present data to monitor the effectiveness of existing compensation practices and recommend changes that are cost-effective and consistent with compensation trends and corporate objectives Provide advice to corporate staff on pay decisions, policy interpretations, and job evaluations Oversee the participation in salary surveys and monitors salary survey data to ensure corporate compensation objectives are achieved. Ensures compliance with federal, state and local compensation laws and regulations. Manage and work with Division/Region HR teams on merit increases, incentive compensation (IC) and annual compensation cycle utilizing multiple programs, uploads, presentations and communications, review and approval, changes and coordination with Region, Division and National Team. Supervisor of West Division Data Manager Act as mentor and resource to the West Division Data Manager Monitor accurate, consistent and updated data exchange and timeliness between systems and data Oversee and manage People Powered Recognition Program Due diligence for compensation and benefits analyses when assisting in acquisitions Other duties as directed by management Qualifications Education/Experience Bachelor's Degree in Human Resources, Business, Finance, or related discipline 5+ years demonstrated experience working as a Total Rewards Manager or Compensation and Benefits Manager; or HR Manager with emphasis is compensation and benefits MS Word/Excel expertise Work Requirements Willingness to work independently within in a team environment and assist the team with other duties as required Must be willing to travel and work away from home when required- Approximately 10% travel mostly within Division Physical Requirements The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Usually, normal office working conditions The noise level in the work environment is usually quiet The position may require work outside of normal business hours The statements included in this job description are not intended to be all-inclusive. They represent typical elements and criteria necessary to successfully perform the job. Other duties may be assigned as required. Requirements for this job are subject to modification by the Company and its designees, and reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. What CRH Offers You Highly competitive base pay Comprehensive medical, dental and disability benefits programs Group retirement savings program Health and wellness programs A diverse and inclusive culture that values opportunity for growth, development, and internal promotion About CRH CRH has a long and proud heritage. We are a collection of hundreds of family businesses, regional companies and large enterprises that together form the CRH family. CRH operates in a decentralized, diversified structure that allows you to work in a small company environment while having the career opportunities of large international organization.If you're up for a rewarding challenge, we invite you to take the first step and apply today! Once you click apply now, you will be brought to our official employment application. Please complete your online profile and it will be sent to the hiring manager. Our system allows you to view and track your status 24 hours a day. Thank you for your interest!Staker Parson Companies, a CRH Company, is an Affirmative Action and Equal Opportunity Employer.EOE/Vet/Disability--If you want to know more, please click on this link .

College Board - FinanceRemoteAbout the TeamThe Procurement team at College Board is a group of 10 highly skilled professionals who support the purchasing needs of all divisions across the organization. Our extensive category coverage encompasses a wide range of areas such as contingent workforce, building and construction projects, enterprise software systems, contact centers, custom consulting engagements, and cloud services. Our category managers work directly with leaders from all parts of the business to help define and deliver College Board products and services. We are transforming our business at a rapid pace and the Procurement team plays a crucial role in shaping and driving this change. About the OpportunityAs one of our Category Managers, you will be responsible for executing vendor relationship, strategic sourcing, and contract management activities in support of multiple College Board divisions. You will implement sourcing strategies, engage in comprehensive industry and supplier research, manage the bidding and RFP process. You'll oversee vendor selection, contract negotiations and supplier performance management activities to secure competitive pricing and favorable terms. To ensure success, you will collaborate closely with College Board Programs and Service units to competitively source products and services in support of our mission and financial objectives. Your strategic and proactive mindset, coupled with operational excellence, is the key driver of success in this role.In this role, you will:Collaborate with business partners to drive value (40%)Collaborate within the Procurement organization and support divisions across College Board in identifying and securing service providers to meet their business prioritiesPartner with business unit stakeholders to identify vendors and determine work streams where price competition would be beneficial and coordinate RFI's, RFP's and RFQ's to ensure ideal vendor selectionBring industry benchmarks, expertise, knowledge of trends, and other third-party data to prepare for vendor selection and negotiationExecute agreements and manage vendors (40%)Lead vendor negotiations to ensure that College Board contracts at competitive prices and favorable terms with an emphasis on the current supply baseManage the process to review and negotiate contract documents, coordinating resources in Legal, Governance, Risk and Compliance and CB business units; Review and redline terms and conditions to ensure maximum value and minimum riskAnticipate and manage contingencies and dependencies, ensuring proactive planning and real-time analytical thinking during intense periods of deliveryOwn and manage critical vendor relationships for timely issue escalation; Work with vendors to resolve performance issues and drive improvements as necessaryImprove our support and performance (20%)Utilize P2P tools like Workday, Concur and Strategic Sourcing to establish and help improve operational processes from project intake to invoice approvalsPractice continuous improvement and strengthen the value proposition for internal clients and improve key performance as measured by KPIs that are important to key constituentsAnalyze division spend data to and identify and generate cost savingsAbout YouYou have:7+ years of procurement-related experience and expertise working in evaluating contractual terms and conditionsStrong industry experience and track record of evaluating contractual terms and conditions, negotiating with multiple service providers (e.g., supply chain, consultants, hardware/software providers, social media influencers, large contact centers, print & publications, marketing services, online advertising, photography/videography, and promotional products)Superior quantitative and qualitative analytical skillsProven track record of negotiating large multi-year contracts and negotiating with various vendors essential for delivery at high scaleExcellent interpersonal skills and the ability to foster positive and productive working relationships at all organizational levels and vendor communityInitiative and an ability to work in a self-directed environmentExperience with contract management, P2P systems, and toolsA bachelor's degree in business, management, finance, supply chain management or related work experience preferredProficiency with Microsoft Office (MS Word, Excel, Access, PowerPoint)Ability to travel 4-6 times a yearYou must be authorized to work in the USAbout Our Benefits and CompensationCollege Board offers a competitive benefits and compensation program that attracts top talent looking to make a difference in education. As a self-sustaining non-profit, we believe in compensating employees equitably in relation to each other, their qualifications, their impact, and the relevant market.The hiring range for a new employee in this position is $76,000 to $125,000.College Board differentiates salaries by location so where you live will narrow the portion of this range in which you can expect a salary.Your salary will be carefully determined based on your location, relevant experience, the external labor market, and the pay of College Board employees in similar roles. College Board strives to provide our best offer up front based on this criteria.Your salary is only one part of all that College Board offers, including but not limited to:A comprehensive package designed to support the well-being of employees and their families and promote education. Our robust benefits package includes health, dental, and vision insurance, generous paid time off, paid parental leave, fertility benefits, pet insurance, tuition assistance, retirement benefits, and moreRecognition of exceptional performance through annual bonuses, salary growth over time through market increases, and opportunities for merit raises and promotions based on increased scope of responsibilityA job that matters, a team that cares, and a place to learn, innovate and thriveYou can expect to have transparent conversations about benefits and compensation with our recruiters throughout your application process.About Our ProcessApplication review will begin immediately and will continue until the position is filledWhile the hiring process may vary, it generally includes resume and application submission, recruiter phone screen, hiring manager interview, performance exercise and/or panel interview, and reference checks. This is an approximately 8-week process#LI-NB1#LI-REMOTE