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Process Manager Salary in Utah, USA

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Manager of Clinical Operations - (Pacific-Northwest)
Vatica Health, Salt Lake City
The Manager of Clinical Operations leads and manages the Clinical Operations teams in multiple Metropolitan Service Areas (MSAs) to ensure their efficiency, productivity, and effectiveness. The Manager of Clinical Operations collaborates with and reports to the Senior Director of Clinical Operations on clinical and non-clinical issues (employee relations, productivity, management of relationships with practices, market growth and expansion goals including penetration rate). This role requires expert clinical acumen as well as strong interpersonal and management skills. This position requires regular travel (as needed) within the assigned territory. Additionally, this role is responsible for supervising, directing, coaching, and mentoring his/her teams.?ResponsibilitiesManage a team of up to 25 individuals, including Registered Nurses, Advanced Practice Providers, and Coordinators located across different geographical areas. Manage and monitor the teams' work schedules, productivity, performance, and quality against required standards.? Regularly consult with team members and the Manager of Clinical Training & Development to provide support and improve clinical and operational training.? Mentor/coach staff members, to enhance their professional development.? Regularly assess and communicate the performance of staff members; provide ongoing feedback and coaching and work with Human Resources to manage/oversee Performance Improvement Plans (PIPs) of all team members as needed.? Assess staffing needs of teams according to workload, staff competency and geographic location. Assigns and adjusts staffing based upon the needs of the organization and the practices served.? Maintain keen awareness of all issues and problems in assigned territory.? Work proactively and collaboratively with Senior Director of Clinical Operations, Provider Engagement Representatives, and other necessary stakeholders to support the business goals of participating practices, deliver the highest level of customer service, and drive prompt, effective resolution of any issues.? Learn, understand, implement, and communicate all changes in strategy, technology, systems, workflows, policies, and procedures to appropriate team members.? Collaborate with other company departments and teams (Member Engagement, Provider Engagement, Product, Provider Network, Sales, Compliance, etc.) on key initiatives and projects and to resolve issues and improve workflow processes.? Independently lead new site order implementations. Assist teams with onsite and/or virtual provider training on Vatica technology during initial setup, and continually as needed.? Assist all team members to develop best practices and improve workflows to increase Vatica encounter utilization and member penetration to achieve defined goals and objectives.? Participate in activities to collect and analyze data to help Vatica better understand the value proposition, revenue improvement, care coordination, quality metrics, and medical cost savings.? Promote an atmosphere of team building, professionalism, resiliency, honesty, transparency, and open communication that facilitates staff input into decision-making, conflict resolution and collegiality among all team members.?Requirements Licensed Registered Nurse (RN) with very strong clinical acumen and leadership skills.? At least three years of clinical experience in an inpatient or outpatient setting required; adult critical care experience preferred.? At least 3 years of management experience, preferably managing nurses.? Proficiency with diagnosis coding, healthcare billing, quality and Value Based Care measures and metrics. Risk Adjustment knowledge/experience is preferred.? Understanding of Medicare, ACD, Medicaid, and health plan benefit structures.? Strong management experience or demonstrated ability to lead, prioritize, make decisions, delegate, and work independently.? Excellent interpersonal skills, including the ability to effectively communicate both verbally and in writing with Vatica colleagues and leadership as well as physicians, advanced practice providers and medical office personnel such as Practice and Billing Manager.? Must be adept and proficient in all aspects of the technology tools and software platforms utilized by the Clinical Operations team including but not limited to Well365, TASC, PBI, Salesforce, and the Admin Portal, etc.? Experience with change management; leading in a dynamic and fast-paced environment.? Flexible, energetic, and detail-oriented self-starter with the ability to work and lead in a fast-paced, non-structured, and at times, fluctuating environment.? Must possess and have proven problem resolution skills.? Excellent organizational skills with the ability to multi-task and adapt in a fast-paced environment.? Strong technical knowledge of computers, software, and EMR systems.? Willingness to regularly travel within the assigned region as needed.? Strong time management and multitasking skills and the ability to work independently and within the construct of a team.?BenefitsVATICA HEALTH ADVANTAGESEvery single person at Vatica Health is working to fight the good fight every single day. What we do matters, a lot. If you are looking for a job that has real meaning and you'd like to work with people who care deeply about what they do, we've got thatWe work hard (see point above), but we don't forget to have fun. "I want a job that is dull," said no one everWe believe in fostering a culture of servant leadership - command and control is so 1990s. We look for brilliant people that are great at what they do because they love what they are doingWe know that teams are exponentially more successful than the sum of their individuals. Our teams value what each member brings to the table and also values continuous improvement of each team member as well as the whole teamWe love learning. And we love working with people who love learning. Our industry changes every single day; stagnation is not an optionAnd of course, we offer the usual goodies - Medical / dental insurance, PTO, 401k match, and the likeProsperityCompetitive salary based on your experience and skills - We believe the top talent deserves the top dollarBonus Potential (based on role and is discretionary) - If you go above and beyond, you should be rewarded401k match- We want to empower you to prepare for your futureRoom for growth and advancement- We love our employees and want to develop withinGood HealthComprehensive Medical, Dental, and Vision insurance plansTax-free Dependent Care AccountLife insurance, short-term, and long-term disabilityHappiness4 weeks of PTO (Everyone deserves a vacation now and then)Monday through Friday (normal business hours) work week (No more working weekends, overnights, or on call shifts, and especially NO WORKING ON HOLIDAYS!-We believe family comes first!Reimbursement for RN license and Continuing Education CreditsStrong supportive teams- There is always a helping hand when you need it!The salary for a position is typically determined by multiple factors such as the individual's qualifications, experience, skills, and location. The projected compensation range for the position may vary based on these factors and could range from $90,000 to $125,000 (annualized USD). However, this estimate represents just one aspect of our total compensation package offered.Are you up to the challenge? What are you waiting for? Apply today!
Manager, Customer Support for Spend Management
Workday, Salt Lake City
Your work days are brighter here.At Workday, it all began with a conversation over breakfast. When our founders met at a sunny California diner, they came up with an idea to revolutionize the enterprise software market. And when we began to rise, one thing that really set us apart was our culture. A culture which was driven by our value of putting our people first. And ever since, the happiness, development, and contribution of every Workmate is central to who we are. Our Workmates believe a healthy employee-centric, collaborative culture is the essential mix of ingredients for success in business. That's why we look after our people, communities and the planet while still being profitable. Feel encouraged to shine, however that manifests: you don't need to hide who you are. You can feel the energy and the passion, it's what makes us unique. Inspired to make a brighter work day for all and transform with us to the next stage of our growth journey? Bring your brightest version of you and have a brighter work day here.About the TeamWorkday's Technical Support Delivery teams are driven by a passion for our products and the success of our customers' user experience. We're a diverse group of people, with an invaluable mix of experience and backgrounds, located in our collaborative Salt Lake City office!We promote Workday's core values, with 'Employees' being our first! This is why we offer flexible work schedules, empower you to follow your desired career path to achieve professional and personal goals, encourage work-life balance and well-being, and are proud to champion equal opportunities for everyone.We are looking for someone who has a creative approach and is eager to learn, support their colleagues, empower their team, love our customers and have fun.About the RoleWe're looking for a hands-on, customer centric Support Manager to join our global support team in Salt Lake City, Utah.This role plays a significant role in ensuring a smooth day to day operations of the technical support team supporting customers using Workday Spend Products (Core Spend - Procurement and Inventory), as well as Expenses and Strategic Sourcing.You will be managing a mature, global team across countries and different time-zones and will be expected to take responsibility for resourcing for all your key products. If you are a People Leader, dedicated as an advocate for both your team, your peers and Workday customers, you will be a great fit!Note on this role:- Typical schedule is 9am to 6pm, with flexibility to accommodate coverage and peers as needed.- Requires holiday shift coverage, and after hours/weekend on-call shifts for escalations and incidents, with on-call Manager rotation approximately every 7 weeks.- This role operates in a flex model with at least 50% of time spent in office.About YouExperienced in leading a SaaS software support team and/or experience with running software engineering teams.Background indicating solid technical support experience and understanding - particularly within enterprise software applications.Solid grasp of case handling processes and standard support procedures.Support operations experience including managing queues, resource scheduling, quality assurance and SLA/metrics reporting.Ability to develop and maintain cross functional relationships with Services, Development, Product and CX leadership. Coaching and mentoring all levels of Support Engineers/Analysts on day to day work, providing insights on critical and blocking issues, and enabling career development and career experience opportunities.Basic QualificationsBachelor's/Master's degree or foreign equivalent degree in Business Management, Information Systems, Computer Science, or a related field - or equivalent work experience.4+ years leading a technical support team and/or experience with managing software engineering teams.6+ years of customer support experience, providing technical/functional application support for software and environment issues within enterprise software applications: SaaS, Oracle, SAP, Netsuite, Zuora, Infor, Taleo, onsite ERP, Peoplesoft, Kronos, and/or Cornerstone.An understanding of basic Supply Chain software processes and knowledge of the Spend [Supplier/Procurement/Inventory], or Financial Accounting or Expense Management domain.Other QualificationsExcellent written and verbal communication.An understanding of the Software Development Life Cycle [SDLC] processes.Well organized, operationally strong, customer focused.Previous experience or knowledge of finance and accountingSolid understanding of case handling processes and escalation procedures.Workday Pay Transparency StatementThe annualized base salary ranges for the primary location and any additional locations are listed below. Workday pay ranges vary based on work location. As a part of the total compensation package, this role may be eligible for the Workday Bonus Plan or a role-specific commission/bonus, as well as annual refresh stock grants. Recruiters can share more detail during the hiring process. Each candidate's compensation offer will be based on multiple factors including, but not limited to, geography, experience, skills, job duties, and business need, among other things. For more information regarding Workday's comprehensive benefits, please click here.Primary Location: USA.UT.Salt Lake City Primary Location Base Pay Range: $113,600 USD - $170,400 USD Additional US Location(s) Base Pay Range: $107,900 USD - $204,000 USDOur Approach to Flexible Work With Flex Work, we're combining the best of both worlds: in-person time and remote. Our approach enables our teams to deepen connections, maintain a strong community, and do their best work. We know that flexibility can take shape in many ways, so rather than a number of required days in-office each week, we simply spend at least half (50%) of our time each quarter in the office or in the field with our customers, prospects, and partners (depending on role). This means you'll have the freedom to create a flexible schedule that caters to your business, team, and personal needs, while being intentional to make the most of time spent together. Those in our remote "home office" roles also have the opportunity to come together in our offices for important moments that matter.Pursuant to applicable Fair Chance law, Workday will consider for employment qualified applicants with arrest and conviction records.Workday is an Equal Opportunity Employer including individuals with disabilities and protected veterans.Are you being referred to one of our roles? If so, ask your connection at Workday about our Employee Referral process!
HR Manager
Amazon, Park City, KS, US
DESCRIPTIONAt Amazon, we're working to be the most customer-centric company on earth. To get there, we need exceptionally talented, bright, and driven people. If you'd like to help us build the place to find and buy anything online, this is your chance to make history. We are looking for a dynamic, organized self-starter to join our Human Resources department as an HR Manager in one of our North America Fulfillment Centers.The Human Resources Manager is both a strategic and hands-on role that provides full cycle Human Resources support to our fulfillment center. The role is critical in executing our people initiatives, providing great internal customer support, and driving HR functional excellence and process improvement. Successful candidates will demonstrate:- The ability to understand business goals and recommend new approaches, policies and procedures to effect continual improvements in business objectives, productivity and development of HR within the company- The ability to create a vision and goals for a HR team and inspire and motivate the team to achieve excellence in terms of customer support and core HR processes- A true hands-on approach as well as the ability to successfully monitor the "pulse" of the employees to ensure a high level of employee engagement- Experience with rapid and complex changing work environment- Passion for innovative HR solutions and process improvement; Demonstrated experience driving processes improvements and specific skills in Kaizen methodologies preferred- Advanced project management skills; ability to lead projects at a network level to influence and obtain buy-in, and then drive execution and achievement of the right results- Success in creating and driving effective and positive employee relations, retention and reward programs- The ability to be comfortable with high volume workload and not be afraid to "roll up your sleeves"- Stellar internal and external customer service focus- The ability to manage multiple priorities simultaneously - orientated on results- Excellent organizational and interpersonal skills*Amazon Operations and Distribution is a 24/7 environment and shifts may change due to business needs. Full shift flexibility including holidays, nights and weekends is needed for this role.We are open to hiring candidates to work out of one of the following locations:Park City, KS, USABASIC QUALIFICATIONS- Bachelor's Degree Required- 7+ years human resource business partner experiencePREFERRED QUALIFICATIONS- Advanced graduate degree (MBA or Masters in HRM preferred)- Experience supporting hourly employee client groups with employee populations of 2,000+- Experience in call center, distribution center, or manufacturing environments- Resume that shows steady progression in HR Management for the last 7-10+ years.- Demonstrated success in stretch assignments that are evidence of superior performance in previous roles- Prior experience leading, coaching, and mentoring direct reports and leading large HR teams with talented HR professionals- Prior experience supporting large hourly employee client groups (distribution, manufacturing, or call center environments)Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit https://www.amazon.jobs/en/disability/us.
General Manager
Safeguard Global Recruiting, Ogden
General Manager At our company, our aim is to cultivate a positive atmosphere for all individuals, providing inclusive, convenient, and contemporary fitness options. Our brand is built on principles of unity, passion, integrity, enjoyment, and reliability. With a vibrant culture upheld by both members and staff, our space becomes transformative, fostering genuine connections and support within our community, leading to profound personal changes.PURPOSE The General Manager is engaging, upbeat, diligent, organized and knows how to drive their location toward results. The ideal candidate has a take-charge personality and a reputation for getting things done. As a General Manager, you will direct operations and sales at your company location. Your job will involve building a team of results-driven, culture-based location Leads. You will wake up every day with a clean slate and the opportunity to win again. JOB RESPONSIBILITIESOversee the company's pace, financial performance, and overall consistency while driving operational goals, particularly in Lead roles, to achieve key financial results.Maintain a clean, friendly club environment and uphold our company culture among team members.Ensure consistent accountability among your team through training, coaching, and performance reviews, fostering a culture of recognition for good performance and addressing any issues promptly.Hold Leads responsible for driving results and manage club labor to meet budget expectations. Lead the recruitment and hiring process for Leads and other positions, participate in district planning, and develop your team through regular communication and coaching.Monitors club facilities, providing feedback to team members, executing sales promotions, and resolving escalated member concerns are also crucial aspects of your role.Ensure compliance with company policies and procedures, including inventory management and enforcement of HR policies.Effectively communicate, lead by example, and inspire your team to embody the brand, values, and strategy.Maintain a visible presence within the club, ensuring member satisfaction and team engagement.Create an inspiring environment for Leads is essential, as is embedding values throughout club management and personnel.Collaborate with district support teams and corporate departments will be crucial to support company initiatives, while coaching and providing feedback will drive results and foster a culture of accountability within the team.QUALIFICATIONSHigh school diploma and 2-4 years of management experience.Ability to motivate others and work with inexperienced managers to excel at their jobMaintain high standards of excellence for self and location.Create good energy and be inclusive and approachable to employees and clientsBasic computer skills