Escalation Manager Salary in USA

DESCRIPTIONAs the Manager, Commercial, Public Sector, & Strategic Accounts (CPS) Account Management, you will be directly responsible for end-to-end ownership of managed CPS customer accounts' payment experience. Your North Star goal would be CPS customer payment experience and ease of doing business that drives AB adoption. You will build and maintain key relationships, develop and manage opportunities directly and with partners, monitor deployment of projects, and engage global resources. The ideal candidate is a rapid self-starter who possesses a strong account management background, demonstrated experience creating and maintaining business partner relationships, a good understanding of procure to pay processes of business customers and good grip on KPIs/business growth levers. In addition to working with AB sales, you will be working with cross-functional teams both internal to ABPL and external Amazon teams. The ideal candidate thrives in an ambiguous environment where they must develop, implement and iterate data, processes, mechanisms and guardrails to improve the customer payment experience. Further, the ideal candidate is a business owner who understands the key levers to drive business growth and can operationalize those levers across their team. They have a passion for people leadership and are at their best when they’re building, developing and managing high-performing teams. Roles and Responsibilities: Manager of Account Management are responsible for unblocking CPS customers’ payment blockers in partnership with service partners and sales to deliver a positive experience through the program. The key responsibilities of Manager, Account Managers are as follows: Payment Account Management of CPS customers: • Lead a team of 20-30 Payment Success Account Managers through L5 Manager Account Managers• Owns all facets of the account management process for large, complex strategic accounts to deliver end to end payment experience • Manage end to end goal setting for team to align with organizational goals.• Collaborate cross-functionally to ensure timely, accurate and professional support to all CPS customers on payment issues • Own organization goals around business goals and set aspirational target to significantly improve CPS customer experienceProcess Excellence: • Collaborate with other internal departments to support the improvement of tools and processes to enhance the CPS customer payment and drive productivity for Account Managers.• Identify, quantify, and define feature enhancements and new products to improve our service offerings based on customer feedback, data analysis, and feature gaps with competitive products.• Engage right partner teams, create proposals for investment needs to drive automations and execute on plans to achieve more with less and delivery efficiency improvementsLeadership: • Lead an extended team of Managers and Account Managers, prioritize strategic initiatives and provide escalation support as needed.• Act as a thought leader in defining success criteria and understand business needs of CPS customers in an ever-changing business environment. Contributes to and leads strategic plans and documents for the organization.• Partner with external teams including AB Sales, Lending, GAR, CS, ESI, Product, Tech, DEX, SCOT, ordering to align on programs and initiatives to address CPS customer payment issues.• Leads recruiting and hiring efforts across direct team and broader organization.CPS customer Relationship management: • Acts as strategic and influential partner for customers, developing solutions, prioritizing initiatives, and appropriately allocating resources for long-term success• Build strong relationships with customers the portfolio; proactively build solutions, joint business plan action items and act as a point of escalation for outstanding issues, questions, and concerns.• Manage CPS customer needs and monitor complexity through efficient resource allocation of Account Managers.• Monitor CPS customer payment satisfaction survey results to analyze both positive and negative feedback trends. Establish improvement plans and mange expectations with Account Managers as appropriate.About the teamThe B2B Payments team is responsible for creating and operating a worldwide collection of products and services, by enabling seamless business payments throughout Amazon. Our mission is to create the most customer-centric payment products, payment experience and procurement services for business clients that empower any business to engage with Amazon from anywhere and in any way. Building on top of Amazon’s long history of customer focus and innovation, and our drive to think big, B2B Payments is addressing a new set of payment needs of business buyers. We re-invent the core parts of the payment experience, provide business-oriented payment methods and integrate with corporate purchasing systems to serve the needs of businesses. We are open to hiring candidates to work out of one of the following locations:Seattle, WA, USABASIC QUALIFICATIONS- Bachelor's degree- Experience analyzing data and best practices to assess performance drivers- Experience influencing internal and external stakeholders- Experience using analytical, account management, and productivity tools, such as, Oracle Business Intelligence, SalesForce, Tableau, or similar- Experience with Doubleclick (XSM, DFP), AdJuster or SalesforcePREFERRED QUALIFICATIONS- 5+ years of hiring and retaining digital advertising teams experience- Experience with annual brand and media planningAmazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit https://www.amazon.jobs/en/disability/us.Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $107,800/year in our lowest geographic market up to $200,400/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit https://www.aboutamazon.com/workplace/employee-benefits. Applicants should apply via our internal or external career site.

Manager of Customer Success CenterUS--Job ID: 2024-6731Type: Regular Full-Time# of Openings: 1Category: CUSTOMER SUCCESSRemote - United StatesOverviewNWN Carousel is the leading Cloud Communications Service Provider (CCSP) focused on transforming the customer and workspace experience for commercial, enterprise, and public sector organizations. We deliver hybrid work experiences for millions of users across North America’s 7,000 leading organizations. Our integrated devices, communications apps, AI-enabled contact centers, networking, security, and analytics allow our customers to learn, discover, work, and connect from anywhere - all delivered as a cloud service that’s simple to use and manage. To learn more about our solutions please visit www.nwncarousel.comResponsibilitiesThe Manager of Customer Success Center role is responsible for hiring, training, coaching, and leading Team Leaders as they provide support for customers and manage a team of Customer Success Center Engineers. This role serves as the escalation point for Customer Success Center Engineer team members.Scope of Role Responsibilities Essential, key job responsibilities for this role include, but are not limited to:Hiring, training, coaching, and leading Team Leaders as they provide support for customers.Answering Team Leaders questions, guiding them through difficult calls or issues, diffusing angry customers, or handling issues that cannot be fielded by representatives.Leading team meetings, asking questions to better understand the calls representatives are receiving, educating and coach workers regarding processes and practices, and explain expectations to employees.Assisting other management team members in identifying trends and establishing call center goals.Ensuring staff members are achieving desired service levels and taking corrective action, as needed.Preparing reports and analyzing call center data to improve processes, ensure resources are properly allocated, and maximize efficiency and customer satisfaction.Taking on other tasks or projects to support employees, other managers, and call center operations.Daily attendance on site at the call center.Approves timesheets within the strict time window. Additional job responsibilities include, but are not limited to:Assists in ensuring billing for customer is accurate, correct and on time.Assists in resolving conflict and communication issues between multiple constituents (Customer, Sales Reps, Service Delivery etc.).Leads workshops to design customer solutions with customers.Assisting in custom costing services.Other responsibilities as assigned.QualificationsRole Qualifications and RequirementsThe following are minimum qualifications and requirements required for this role:High School Diploma or equivalent. More education or experience in a related field may be preferred.3-5 years of Customer Success Center/help desk leadership experience.Ability to multitask and remain calm under pressure, especially during peak hours or intense situations.Exceptional interpersonal, customer service, problem-solving, verbal and written communication, and conflict resolution skills.Knowledge of management principles and familiarity with company products, services, and policies.Strong coaching and leadership skills, ability to motivate employees.Decisiveness and attention to detail.Proficiency with necessary technology, including computers, software applications, phone systems, etc.Polite, professional phone voice.Ability to occasionally work off shift.Own or access to reliable transportation. The following qualifications are ideal, but not required:Experience with Service Now. NWN Carousel is an Equal Opportunity Employer: NWN Carousel provides equal employment opportunity to all employees and applicants for employment free from unlawful discrimination based on race, color, religion, gender, age, national origin, disability, veteran status, marital status, sexual orientation or any other status or condition protected by local, state or federal law.Equal Opportunity Employer, including disability/protected veteransPI240156674

About Us:How many companies can say they've been in business for over 177 years?! Here at ZEISS, we certainly can! As the pioneers of science, ZEISS handles the everchanging environments in a fast-paced world, meeting it with cutting edge of technologies and continuous advancements. ZEISS believes that innovation and technology are the key to a sustainable future and solutions for global change. We have a diverse range of portfolios throughout the ZEISS family in segments like, Industrial Quality & Research, Medical Technology, Consumer Markets and Semiconductor Manufacturing Technology. We are a global company with over 42,000 employees and have over 4,000 in the US and Canada alone! Make a difference, come join the team! Location/Region: This position is located in Dublin, CAWhat's the role?As a Manager, Escalation Support , you get to work with an astonishing global team that plays a vital role in 2nd level escalation support . Show case your skills and experience with process enhancement .Sound Interesting? Here's what you'll do:The Second Level Service Hub Regional Manager is responsible for management of the 2nd level Tech Support and Escalation team within Americas Service HUB for the Americas region. This role will global 2nd Level support in coordination with the Head of Americas Hub.Ensure the execution of the global MED Support strategy in the regionContribute to the Service Strategy planningReview regional SSCs' CRM tickets to identify long lasting issues and work with the SSC manager level to manage customer issuesEstablish a regular formal exchange with the SSC Service Managers within the region to drive performance and PIs Review regional 2nd Level tickets to identify issues and trends to resolve, and ensure that direct reports and the team are achieving key performance indicators. Decides on-site support within the regionEnsures compliance and adherence to SOPs/WIs in the area of responsibilityEnsure regional technical 2nd level support for specific products and solutions from Carl Zeiss Meditec AGContinuously challenge the team in respect to customer value, Zeiss agenda and Service Strategy. Continuously develop the team and the individuals in terms of technicalDo you qualify?Bachelor's degree in engineering required; MBA preferred.Minimum of 10 years of increasingly responsible within service and or operations 3-5 years of service operations management experience Proven experience in the field service support (preferably in technical organizations)Proven knowledge/experience in the medical device or medical equipment industryStrong customer focus and ability to communicate & drive customer needs within the organizationStrategic thinking, thought leadership, leading change in a highly dynamic business environmentSupervise resolution of escalations in the region and applicable/all machine familiesEnsure support of local service technicians in the region restoring customer satisfaction and / or the functionality of failed devices in timey manner,Collaborate with the same function of other regions to ensure global targets are metContinuously improve processes, tools and skills within the teamGenerates and provide regular reports for the management teamStrong verbal and written communication skills. Fluent in English; proficiency in Spanish and German preferred.We have amazing benefits to support you as an employee at ZEISS! Medical Vision Dental 401k Matching Employee Assistance Programs Vacation and sick pay The list goes on! The annual pay range for this position is $149,600 -$187,700 .The pay offered for this role may be influenced by factors such as job location, scope of role, qualifications, education, experience, & complexity/specialization/scarcity of talent.This position is also eligible for a performance bonus or sales commissions. ZEISS also offers robust benefits, including medical plans, retirement savings plan and paid time off.ZEISS is an EEO/AA/M/F/Disabled Veteran EmployerYour ZEISS Recruiting Team:Tina EilermanZeiss provides Equal Employment Opportunity without unlawful regard to an Applicants race, color, religion, creed, sex, gender, marital status, age, national origin or ancestry, physical or mental disability, medical condition, military or veteran status, citizen status, sexual orientation, pregnancy (includes childbirth, breastfeeding or related medical condition), genetic predisposition, carrier status, gender expression or identity, including transgender identity, or any other class or characteristic protected by federal, state, or local law of the employee (or the people with whom the employee associates, including relatives and friends).

DescriptionSummary:This position is responsible for managing daily activities as assigned by System Director or Director related to providing operational support on managed care contracts. The candidate will be responsible for working directly with managed care payers and PFS to resolve claim payment and administrative escalations occurring with managed care contracts. Responsible for the mentoring and training of team members as needed, providing subject matter expertise to improve efficiencies and results. The candidate will work collaboratively with Vice President Managed Care, Managed Care Team, Revenue Integrity, and PFS management.Responsibilities: Assists the point person" to the hospital leadership teams and business offices for the assigned CHRISTUS region(s) for all managed care related aspects, including contract performance and operational issues Carries out appropriate managed care related education and training including roll out of new payor contractsAssists in payor/plan dispute resolution projects or any other special projectsResponsible for coordinating payer credentialing & re-credentialing activitiesWorks with the hospital business offices with regard to tracking and reducing managed care denials and underpayments, including restitution or other prompt pay penaltiesKnowledge of Federal and Texas general regulatory environment related to managed care and participates in legislative advocacy activities as appropriateMonitor implementation managed care contracts for all CHRISTUS Health ProvidersDevelop payer performance and monitoring toolsConduct data analyses/reports to the assigned System Director or Director on payments and operational issues associated with Managed Care contract languageRequirements:Bachelor's Degree preferredWork Type: Full TimeEEO is the law - click below for more information: https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12ScreenRdr.pdfWe endeavor to make this site accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at (844) 257-6925.

DescriptionSummary:Uniformed position at all times. Security Manager is a working supervisor who is responsible for planning, implementing, administering, supervising, and assuming responsibility for the Security Department activities to provide a safe and secure environment for patients, visitors, and employees on hospital property. May be responsible for multiple CHRISTUS Health locations. The Security Manager must have flexibility in hours and be able to rotate between facilities including travel whenever necessary.Responsibilities:Supervises the activities of the employees of the Security Department and demonstrates professionalism.• Reports to the Director, Security Operations on a weekly basis with a professional working relationship.• Prepares work schedule and schedules time off in accordance with departmental and CHRISTUS policy; assures appropriate work coverage.• Reviews time sheets for accuracy and turns in to payroll on a timely basis. Verifies time sheets, justifies overtime, and approves time sheets.• Conducts Associate performance reviews in accordance with CHRISTUS Health policies and procedures in a timely manner ensuring fairness.• Counsels Associates and recommends disciplinary action if need arises.• Interviews and recommends candidates for employment in accordance with established policies and procedures.• Conducts departmental staff meetings and offers on the job training on a continual basis to officers/staff.• Tracks Associate performance in areas of patrol/enforcement/report writing, customer service functions, and directs improvement as needed.Prepares, implements, and adheres to the department budget.• Works with Director, Security Operations to accurately complete the departmental budget within specified time frame for capital equipment, supplies/other expenses, and staffing.• Monitors approved departmental budget and hours.Performs follow-up investigations on all incidents pertaining to location security. Reports any safety and fire hazards to the appropriate department. Plans undercover internal investigations as need arise.• Conducts follow up investigations on variance reports concerning losses, accidents, injuries, and requests by Quality Assurance, Risk Management, Administration, and Human Resources.• Conducts inspections of various departments along with a member of the Safety Committee to expose any safety or fire hazard.• Conducts new Associate orientation.Performs miscellaneous duties.• Procures supplies, equipment, and maintenance or replacement of equipment.• Develops/implements departmental policies and procedures manual.• Keeps up to date on new laws and regulations in the field of law enforcement through contacts with the appropriate local Police Department and local law enforcement agencies. • Creates a welcome atmosphere, answers telephone, relays messages, and maintains open channels of communication.• Is responsible for parking and traffic control. Keeps up to date Associate vehicle stickers and records.• Maintains appropriate departmental records and reports.• Performs duties of Security Officer as need arises.• Makes recommendations to Director, Security Operations in the area of security, loss prevention, and equipment.• Reviews and approves departmental reports.Assumes responsibility for self-regarding knowledge of policies, manuals, and communications. Takes responsibility for self-growth and job improvement.Education/Skills: Bachelor’s degree preferred or a Bachelor’s degree in Criminal Justice/Law Enforcement/Security Management preferred or equivalent security experience, preferably in healthcare setting. Experience:Five years of experience in law enforcement and/or security with supervisory experience. Must have a thorough knowledge of applicable state laws. High code of ethics, honesty, and courtesy. Must be able to remain rational and calm under stress. Required to demonstrate proficiencies in all patient age categories. Must be capable of managing multiple tasks simultaneously. Excellent written and verbal communication skills (English). Licenses, Registrations, or Certifications:Must be a current Level 3 Security Officer (Texas) prior to hire or appointment.Must complete IAHSS Supervisors Course within one (1) year of appointment or hire. Required to obtain professional certification of CHPA or CPP within one year of appointment. Successful completion of all pre-employment and post offer assessments to include the Minnesota Multiphasic Personality Inventory -2 (MMPI-2-RF-PCIR); the California Psychological Inventory (CPI); the Police and Public Safety Selection Report (PPSSR); the Personal Experience Inventory (PEI) and a clinical interview by a third personal psychologist. Will be required to take random drug test screening. Must have/maintain valid driver’s license. Prior to their date of hire and may not wear their weapon on duty until 1) the officer’s commission card is active 2) the officer’s commission card is in the possession of the security officer 3) the CHRISTUS Vice President of Security has issued a letter of authorization to carry a CHRISTUS Health Security assigned weapon while on duty to the officer. Only weapons assigned by CHRISTUS Health Security may be worn while on duty. Verbal De-escalation training must be completed within 60 days of hire. Must obtain Basic Life Support (BLS) within 60 days of hire from the American Heart Association. Expandable Baton training, defensive tactics training, firearms training, weapon qualification, and firearms retention training must be completed prior to letter of authorization to carry is issued. Work Type: Full TimeEEO is the law - click below for more information: https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12ScreenRdr.pdfWe endeavor to make this site accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at (844) 257-6925.

Center 3 (19075), United States of America, McLean, VirginiaManager, Cyber Product Owner (Cyber Intelligence)Capital One is seeking a product owner to help deliver game-changing cybersecurity solutions based on threat, data, and design thinking. At Capital One, we believe in the values of Excellence and Doing the Right Thing. We are a technology-oriented company delivering financial products to market through modern technology and constant innovation at a massive scale. Part of that innovation is leveraging technology to deliver the best cybersecurity solutions for our business. As a Product Owner supporting the Cyber Intelligence Service, you will be accountable for contributing to and delivering upon the strategic agenda for our core cyber products to drive meaningful progress for our customers and our business. In this capacity, you will drive product vision into our development teams, translate vision into delivery objectives, provide customer-informed guidance to shape products, and work with cross-functional teams to deliver well-managed and sustainable features that bring that vision to life. You will use your deep technical knowledge and subject matter expertise in cybersecurity and systems engineering to drive impactful improvements to our cyber capabilities. What you'll do:Communicate the Intelligence delivery roadmap to our stakeholders and leverage the product vision to inspire the teamsClearly articulate and advocate target persona, customer benefit, and value of features across teamsLeverage Intelligence experience and technical knowledge of how systems work to effectively support engineering teams in delivering valueUtilize strong cybersecurity background, customer research and insights to represent the voice of the customer to the engineering team(s)Incorporate design thinking and analytics to inform product designActively participate in research or design sessions for new featuresContribute to the development of a healthy product backlog, collaborating with the Product Manager, Engineering, and Solution Architects to break down business epics, document user stories (to also include things like addressing technical debt, SRE, etc.), design details and comprehensive acceptance criteriaLead internal backlog refinement sessions to refine cyber and customer intent, prepare business epics and stories for technical breakdown and planning, and ensure requirements are well understood by the engineering teamsPrioritize the Product Backlog to maximize business and customer outcomes by balancing technical and non-technical aspects while also incorporating cyber and operational risk reduction outcomes and activitiesEnsure the timely delivery of product deliverables by staying abreast of dependencies & impedimentsAct as a technical advisor to the product manager, engineering, and other stakeholdersCollaborate across multiple cross-functional teams and the Product Owner community and play a key role in key Agile and SAFe ceremoniesSupport teams through escalation and resolution of impedimentsDrive performance and innovation with data-driven insights and a culture of continuous improvementProactively identify opportunities when key metrics on security, resilience and performance for your product (s) are not performingMaintain technical and risk credibility with your own team(s) and with partners across our technology organizationAbout you:You have excellent written & verbal communication skills with a track record of being able to explain complex concepts to diverse audiencesYou believe that a core component of security's role is to enable the business, not just to secure it, and the solutions you bring to life are aligned to the needs of our developer community, customers, and business partners.You have experience leveraging Threat Intelligence to reduce risk or improve security controlsYou thrive in working in a fast paced, technologically forward leaning environment and are not afraid to push the boundaries of security capabilities.You seek to create enduring value by delivering reusable, extensible and resilient cybersecurity capabilities to address the evolving threat landscapeYou actively solve for cyber technical challenges in collaboration with engineering and architectureYou are naturally curious and stay on top of emerging trends and threats.You have a comprehensive understanding of iterative software delivery to connect effectively and in a meaningful way with software and platform engineersYou seek to understand the business and technology landscape and cross-functional dependencies to inform product vision and integration with larger organizational goalsYou are a clear thinker, thrive in working across teams, and an expert in dealing with ambiguity.You understand and track key metrics on security, resilience and performance for your product (s) and understand levers that drive these metricsYou have strong consulting and analytical skills and a risk management mindsetYou have the ability to foster collaborative, open working relationships with technology partners and other stakeholdersYou demonstrate balanced judgment in decisions and incorporate risk factors accordinglyYou have a strong bias for actionBasic Qualifications: High School Diploma, GED or equivalent certificationAt least 6 years of experience working in cybersecurity or information technologyAt least 3 years of experience in product managementPreferred Qualifications:Bachelor's Degree in Cybersecurity, Systems Engineering, or Computer Science3+ years of experience solving cyber technical challenges4+ years of experience translating business strategy and analysis into products3+ years of Cyber product owner experience2+ years of experience in technical writingExperience in regulated financial services organizations or tech companies2+ years of hands-on JIRA and Confluence experience1+ year of experience with MITRE and Cyber Kill Chain Frameworks2 or more professional certifications (SAFe PM/PO, CISSP, GIAC, CISM, CCSP, AWS Cloud Practitioner, AWS Security)?At this time, Capital One will not sponsor a new applicant for employment authorization for this position.The minimum and maximum full-time annual salaries for this role are listed below, by location. Please note that this salary information is solely for candidates hired to perform work within one of these locations, and refers to the amount Capital One is willing to pay at the time of this posting. Salaries for part-time roles will be prorated based upon the agreed upon number of hours to be regularly worked.New York City (Hybrid On-Site): $201,400 - $229,900 for Manager, Cyber TechnicalSan Francisco, California (Hybrid On-Site): $213,400 - $243,500 for Manager, Cyber TechnicalCandidates hired to work in other locations will be subject to the pay range associated with that location, and the actual annualized salary amount offered to any candidate at the time of hire will be reflected solely in the candidate's offer letter.This role is also eligible to earn performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI). Incentives could be discretionary or non discretionary depending on the plan.Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at the Capital One Careers website. Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.This role is expected to accept applications for a minimum of 5 business days.No agencies please. Capital One is an equal opportunity employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to sex (including pregnancy, childbirth or related medical conditions), race, color, age, national origin, religion, disability, genetic information, marital status, sexual orientation, gender identity, gender reassignment, citizenship, immigration status, protected veteran status, or any other basis prohibited under applicable federal, state or local law. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City's Fair Chance Act; Philadelphia's Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at [email protected]. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.For technical support or questions about Capital One's recruiting process, please send an email to [email protected] One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site.Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).

Center 3 (19075), United States of America, McLean, VirginiaManager, Cyber Product Owner (Cyber Intelligence)Capital One is seeking a product owner to help deliver game-changing cybersecurity solutions based on threat, data, and design thinking. At Capital One, we believe in the values of Excellence and Doing the Right Thing. We are a technology-oriented company delivering financial products to market through modern technology and constant innovation at a massive scale. Part of that innovation is leveraging technology to deliver the best cybersecurity solutions for our business. As a Product Owner supporting the Cyber Intelligence Service, you will be accountable for contributing to and delivering upon the strategic agenda for our core cyber products to drive meaningful progress for our customers and our business. In this capacity, you will drive product vision into our development teams, translate vision into delivery objectives, provide customer-informed guidance to shape products, and work with cross-functional teams to deliver well-managed and sustainable features that bring that vision to life. You will use your deep technical knowledge and subject matter expertise in cybersecurity and systems engineering to drive impactful improvements to our cyber capabilities. What you'll do:Communicate the Intelligence delivery roadmap to our stakeholders and leverage the product vision to inspire the teamsClearly articulate and advocate target persona, customer benefit, and value of features across teamsLeverage Intelligence experience and technical knowledge of how systems work to effectively support engineering teams in delivering valueUtilize strong cybersecurity background, customer research and insights to represent the voice of the customer to the engineering team(s)Incorporate design thinking and analytics to inform product designActively participate in research or design sessions for new featuresContribute to the development of a healthy product backlog, collaborating with the Product Manager, Engineering, and Solution Architects to break down business epics, document user stories (to also include things like addressing technical debt, SRE, etc.), design details and comprehensive acceptance criteriaLead internal backlog refinement sessions to refine cyber and customer intent, prepare business epics and stories for technical breakdown and planning, and ensure requirements are well understood by the engineering teamsPrioritize the Product Backlog to maximize business and customer outcomes by balancing technical and non-technical aspects while also incorporating cyber and operational risk reduction outcomes and activitiesEnsure the timely delivery of product deliverables by staying abreast of dependencies & impedimentsAct as a technical advisor to the product manager, engineering, and other stakeholdersCollaborate across multiple cross-functional teams and the Product Owner community and play a key role in key Agile and SAFe ceremoniesSupport teams through escalation and resolution of impedimentsDrive performance and innovation with data-driven insights and a culture of continuous improvementProactively identify opportunities when key metrics on security, resilience and performance for your product (s) are not performingMaintain technical and risk credibility with your own team(s) and with partners across our technology organizationAbout you:You have excellent written & verbal communication skills with a track record of being able to explain complex concepts to diverse audiencesYou believe that a core component of security's role is to enable the business, not just to secure it, and the solutions you bring to life are aligned to the needs of our developer community, customers, and business partners.You have experience leveraging Threat Intelligence to reduce risk or improve security controlsYou thrive in working in a fast paced, technologically forward leaning environment and are not afraid to push the boundaries of security capabilities.You seek to create enduring value by delivering reusable, extensible and resilient cybersecurity capabilities to address the evolving threat landscapeYou actively solve for cyber technical challenges in collaboration with engineering and architectureYou are naturally curious and stay on top of emerging trends and threats.You have a comprehensive understanding of iterative software delivery to connect effectively and in a meaningful way with software and platform engineersYou seek to understand the business and technology landscape and cross-functional dependencies to inform product vision and integration with larger organizational goalsYou are a clear thinker, thrive in working across teams, and an expert in dealing with ambiguity.You understand and track key metrics on security, resilience and performance for your product (s) and understand levers that drive these metricsYou have strong consulting and analytical skills and a risk management mindsetYou have the ability to foster collaborative, open working relationships with technology partners and other stakeholdersYou demonstrate balanced judgment in decisions and incorporate risk factors accordinglyYou have a strong bias for actionBasic Qualifications: High School Diploma, GED or equivalent certificationAt least 6 years of experience working in cybersecurity or information technologyAt least 3 years of experience in product managementPreferred Qualifications:Bachelor's Degree in Cybersecurity, Systems Engineering, or Computer Science3+ years of experience solving cyber technical challenges4+ years of experience translating business strategy and analysis into products3+ years of Cyber product owner experience2+ years of experience in technical writingExperience in regulated financial services organizations or tech companies2+ years of hands-on JIRA and Confluence experience1+ year of experience with MITRE and Cyber Kill Chain Frameworks2 or more professional certifications (SAFe PM/PO, CISSP, GIAC, CISM, CCSP, AWS Cloud Practitioner, AWS Security)?At this time, Capital One will not sponsor a new applicant for employment authorization for this position.The minimum and maximum full-time annual salaries for this role are listed below, by location. Please note that this salary information is solely for candidates hired to perform work within one of these locations, and refers to the amount Capital One is willing to pay at the time of this posting. Salaries for part-time roles will be prorated based upon the agreed upon number of hours to be regularly worked.New York City (Hybrid On-Site): $201,400 - $229,900 for Manager, Cyber TechnicalSan Francisco, California (Hybrid On-Site): $213,400 - $243,500 for Manager, Cyber TechnicalCandidates hired to work in other locations will be subject to the pay range associated with that location, and the actual annualized salary amount offered to any candidate at the time of hire will be reflected solely in the candidate's offer letter.This role is also eligible to earn performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI). Incentives could be discretionary or non discretionary depending on the plan.Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at the Capital One Careers website. Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.This role is expected to accept applications for a minimum of 5 business days.No agencies please. Capital One is an equal opportunity employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to sex (including pregnancy, childbirth or related medical conditions), race, color, age, national origin, religion, disability, genetic information, marital status, sexual orientation, gender identity, gender reassignment, citizenship, immigration status, protected veteran status, or any other basis prohibited under applicable federal, state or local law. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City's Fair Chance Act; Philadelphia's Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at [email protected]. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.For technical support or questions about Capital One's recruiting process, please send an email to [email protected] One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site.Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).

Join our mission in simplifying the way that IT assets are procured and managed across the globe, whether your employees are in-office, hybrid, or fully remote. We are a hard-working and committed team, focused on scaling our operations, expanding to new regions, and continually improving our processes, all while putting our customers first. Our team is expanding and we are excited to bring on a Manager of Sourcing and Procurement. We're looking for someone who has experience with hardware reselling, is well-versed in ABM and Autopilot enrollment, is passionate about managing a team, and thrives in a fast-paced, constantly changing environment. Key Responsibilities:Implement quality program to hold vendors accountable to the highest level of service delivery excellenceEvaluate and formalize new vendor relationships to ensure business continuity in existing regions, while also enabling expansion into new regionsAct as the subject matter expert for Autopilot / ABM enrollment & MDM related inquiries (knowledge of ZTE also a plus)Act as the escalation point for all procurement related issuesPartner with Product & Engineering to improve the allwhere platform over time, while also implementing stopgap solutions to solve for immediate-term needsEvaluate end-to-end procurement workflows and implement process improvements to reduce inefficiencies Align procurement operations to industry best practices while also thinking outside the box to implement creative solutions where neededBuild procurement related enablement materials for cross-functional teams as neededDevelop, monitor, and maintain key performance indicators that best demonstrate the performance of the procurement functionImplement creative solutions to reduce procurement related escalations across all regionsBuild processes to maximize margin while prioritizing service delivery excellence Work effectively with stakeholders across multiple levels of the organization in order to achieve business objectivesQualifications:Bachelor's degreeExperience with ABM & Autopilot enrollmentStrong vendor management skillsStrong people management skillsDirect experience working with ERP systems (Acumatica a plus)Prior experience managing or facilitating the resale of IT assetsStrong attention to detail and ability to multitaskExcellent written and verbal communication skillsData-driven mindsetAbility to collaborate effectively with a diverse team in a fast-paced environment

Title: Manager, Benefits and Disability Management Department: Comp, Class & Performance Location: Sacramento, CA, US, 95817-1899 Category: Human Resources **Minimum Pay Rate:** $142,188.80 **Maximum Pay Rate:** $188,323.20 **Civil Service Status:** Non-Civil Service **Posting Type:** Open This position is a non-Civil Service (at-will) position. SMUD’s People Services and Strategies team is seeking a highly engaged, innovative, and experienced Human Resources Professional to oversee our benefits and disability management systems and programs. The Manager of Benefits and Disability Management provides technical direction, strategic leadership, and day-to-day supervision to plan, develop, implement, administer programs in two areas: + Benefits programs, services, systems, policies and procedures + Disability management programs, services, systems, policies and procedures This high-touch position engages with internal customers at all levels and across all functions of SMUD. The Manager of Benefits and Disability Management reports to the Director of People Services & Strategies and leads two teams, one responsible for benefits administration and the other responsible for disability management administration. As a key member of the customer-centric People Services & Strategies leadership team, this position helps to ensure delivery of the department’s vision: “We create an environment where people thrive and do their best. As a trusted business partner, together, we make SMUD the best place to work.” The successful candidate will possess: + Extensive expertise in employee benefits (medical insurance, life insurance, pension plans, voluntary 401(k) and 403(b) retirement plans, and disability insurance) and be able to manage multiple high-volume functional areas including demonstrated strong financial acumen. + Experience facilitating discussions with Executives and other senior leaders pertaining to strategic decisions and investments related to employee benefits. + Experience designing and managing benefits administration, open enrollment, and disability management processes. + Experience using systems and technologies pertaining to employee benefits and disability management. + Experience with Disability Management including Workers Compensation. **Purpose** To provide technical direction, leadership, and staff supervision involved in the planning, development, implementation, administration, and ongoing evaluation of SMUD’s employee benefits and disability management programs, to ensure SMUD can attract, retain and motivate a highly talented, diverse and qualified workforce. This job class will collaborate with the Director of People Services & Strategies in the development and implementation of tailored, highly effective and efficient human resources (HR) processes that produce a skilled and engaged workforce that supports achievement of desired business operations and outcomes. **Nature and Scope** This position is a second-line unit working manager under limited supervision within a broad framework of policies and procedures. It assists and reports to the Director of People Services & Strategies in the development, implementation, evaluation and management of department goals, objectives, budgets, projects, policies and procedures related to employee and retiree benefits and disability management. This job proactively oversees, directs, and supervises programs, services and staff working in the employee benefits and disability management areas. It is accountable to hire, train, coach, guide, mentor, discipline staff, and complete formal evaluations. This position may utilize staff supervisors and experienced lead employees to assist in directing, training, evaluating and developing staff and to ensure staff safety. **Duties and Responsibilities** + Plans, organizes, and directs HR operations staff in development and delivery of benefits and disability management services and programs; schedules and allocates resources to HR projects, teams, and functions; provides ongoing evaluation and audits of programs and services implementing changes to increase process efficiency and effectiveness; interprets and executes HR and SMUD policies and procedures ensuring their compliance to SMUD and governmental policies, procedures, and laws; ensures SMUD compliance by interpreting and acting on regulatory updates. + Develops and administers the benefits and disability management budgets; justifies budget items as needed; authorizes and approves budget expenditures; monitors actual expenditures against plan; identifies and reconciles budget anomalies; monitors and revises schedules, expenditures and assignments as warranted; reviews quarterly and end-of- year budget results; develops budget recommendations for the upcoming fiscal year. + Benefits Administration: + Supervises the development, implementation, maintenance and processing of employee and retiree benefits plans, strategies, and programs to include medical, dental, vision, life insurance, STD/LTD, and retirement plans among other ancillary benefit offerings. + Partners with SMUD’s benefits consultants, technology and vendors to ensure a seamless experience to SMUD employees, retirees and their covered dependents. + Manages the overall employee benefits experience, short- and long-term strategic planning, contributing to the design of an inclusive benefits offering and developing new and/or improved policies to enhance our employee value proposition to support our growth with a focus on financial stewardship. + Serves as an escalation point to resolve questions and problems by interpreting benefit policies and regulations. + Partners with the benefits supervisor to develop and execute the annual Benefits Open Enrollment project plan, new hire enrollment and life event changes. + Develops and ensures proactive communication on benefits program analytics to inform key stakeholders of benefit usage, trends and opportunities. + Ensures benefits compliance with federal, state, and local legal requirements. **Additional Duties and Responsibilities** + Disability Management Administration: + Partners with the Integrated Disability Management (IDM) supervisor with the design and delivery of training sessions for stakeholders about disability management policies and procedures. + Provides direction to the disability management team responsible for employee, applicant, and pre-hire requests for reasonable accommodations in partnership with various internal and/or external resources. + Ensures accurate and timely claims and case management through all phases of the workers compensation, disability, interactive process in accordance with state and federal law (e.g., the Americans with Disabilities Act, California Fair Employment & Housing Act, and the Civil Rights Act), as well as company policies. + Oversees the management of cases and claims related to work and non-work-related injury or illness. + Serves as a resource to employees and leaders regarding modified duty, disability leave, and workers compensation; assists IDM supervisor in working with insurance companies, providing case chronology for legal review or creating documentation related to disability management. + Administers multiple third-party contracts for medical services in partnerships with Health and Safety among other internal partners. + Partners with Legal for litigation related issues/cases. + Identifies and monitors relevant KPIs/metrics related to FMLA/LOA data and apply insights regarding trends to inform program design. + Acquires working knowledge of integration and alignment with other benefits programs. + Serves as SMUD’s HIPPA Officer. + Performs other related duties as needed to include working outside of typical business hours when necessary. **Required Education** + Bachelor's degree in Business or Public Administration, Human Resources Management, or related field from an accredited college or university, or equivalent experience **Required Experience Qualifications** + At least five (5+) years of progressively responsible supervisory and relevant work experience in benefits administration and/or disability management, (including case management for leaves of absence). Relevant experience managing employee requests for reasonable accommodations with ADA (Americans with Disabilities Act), ADAAA, workers compensation, LOA, and FMLA (Family and Medical Leave Act), including current experience in statutes, regulations and guidance issued by the Equal Employment Opportunity Commission (EEOC) pertaining to ADA accommodations. **Knowledge Of** Fundamentals and industry best practices related to functional area; fundamentals and techniques of supervision and management; strategic business planning methods and techniques; employee benefits, deferred compensation, disability management, workers compensation, and record keeping systems; budgeting and financial evaluation methods; project management techniques; contract administration; negotiation techniques and procedures; labor agreements and other special agreements; extensive knowledge and proficient application of state and federal laws and regulations regarding privacy, reasonable accommodations based on disability, workers compensation, medical condition, including HIPAA requirements and intersection of laws, polices and compliance. **Skills To** Manage and supervise staff; develop and implement policies, programs and procedures; conduct budget preparation and expenditure control; apply strong organizational, negotiation, analytical, and customer service skills; manage contracts and projects/schedules; interpret and comply with labor agreements and government rules and regulations; prepare comprehensive and complex reports; develop and deliver presentations to diverse groups; apply fundamentals of critical thinking to define problems, collect data (including research and benchmarking), establish facts, and propose solutions to complex problems; create and maintain professional relationships and effectively collaborate with stakeholders at all levels of the organization using strong verbal and written communication skills; perform in a fast-paced, deadline-intensive environment and effectively manage a high volume of work with strong attention to detail; utilize computer systems and software relevant to the job including Microsoft Excel and other Microsoft Office programs. **Desirable Qualifications** + Experience applying Civil Service rules to benefits and/or disability management programs in a public sector/government organization. + Professional Certification in Disability Management, Benefits or other related HR certification, and/or advanced degree in Human Resource Management. + Public sector experience administering CalPERS retirement plans. **Physical Requirements** Applicants must be able to perform the essential job functions with or without a reasonable accommodation. **Sacramento Municipal Utility District (SMUD) - Who We Are** As the nation's sixth-largest community-owned electric service provider, we're proud of our reputation as one of the best places to work in Sacramento. Our employees tell us in our engagement surveys they're "Happy, satisfied and engaged" which helps create a workplace that best serves our customers. Sacramento was named as the 2nd happiest place to work in America by Forbes Magazine. Lake Tahoe, San Francisco and the world-renowned Napa Valley are within easy driving distance of our locations. **Our Commitment to Diversity & Inclusion** SMUD celebrates diversity, and inspires an inclusive culture based on trust and respect to create belonging and connection among our employees, customers, and communities. By working together, we are powering positive, equitable opportunities for all. We aspire to be a workplace where you can be yourself, achieve your best, and thrive together. An example of our commitment to Diversity, Equity, Inclusion, and Belonging is when SMUD signed the California Equal Pay Pledge in 2020. This requires equal pay for employees who perform “substantially similar work,” when viewed as a composite of skill, effort, and responsibility at the time those employees started within that classification. As such, initial hiring salary range is not subject to negotiation and salaries will vary over time based on performance. SMUD is proud to be an equal opportunity employer. We do not discriminate in employment decisions on the basis of race, color, religion, gender (including pregnancy), national origin, political affiliation, sexual orientation, gender identity or expression, marital status, disability, genetic information, age, veteran status, or any other applicable legally protected characteristic. All employment decisions are made on the basis of individual qualifications, merit, and business needs and interests. **Why Sacramento, California?** The capitol of California, Sacramento is the state's sixth-largest city, and the 35th largest in the U.S. Local universities include California State University, University of the Pacific's McGeorge School of Law, and the University of California, Davis and several competitive community colleges. The UC Davis Medical Center, a world-renowned research hospital, is one of more than a dozen hospitals and shared services centers in the Sacramento region. Part of the agriculturally-rich Central Valley, Sacramento is at the forefront of the farm-to-fork food movement. Northern California is home to some of the country's top technology companies, including Google and LinkedIn, and a multitude of startups in many industries. Sacramento is home to the NBA Kings, the River Cats (AAA baseball), the Republic FC (soccer) and the San Francisco Giants, NBA Warriors and NFL 49er's aren't far away. Sacramento offers an affluent liberal arts community with Broadway, Mondavi Center, Crocker Museum and summer musical theater to name a few. **Remote Work** This position may be eligible for SMUD's remote work employee benefit, the schedule of which will be determined by the successful candidate and the Hiring Manager. SMUD takes pride in powering the Sacramento region community where we live and work. We value the strong working relationships we develop with our colleagues. Our approach to remote work will continue to evolve. Please be aware that should SMUD’s business needs change, emergencies occur, or various other reasons arise, you may be required to report onsite on a part-time or full-time basis. SMUD provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. SMUD complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including, but not limited to, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. SMUD expressly prohibits any form of unlawful employee harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of SMUD employees to perform their expected job duties is absolutely not tolerated. Req ID: 1349

DESCRIPTIONAre you inspired by invention? Is problem solving through teamwork in your DNA? Do you like the idea of seeing how your work impacts the bigger picture? Answer yes to any of these and you’ll fit right in here at Amazon Robotics (AR). We are a smart team of doers that work passionately to apply cutting edge advances in robotics and software to solve real-world demands that will transform our customers’ experiences in ways we can’t even image yet. We invent new improvements every day. We are Amazon Robotics and we will give you the tools you need to invent with us in ways that are rewarding, fulfilling and fun.The Global Safety and Support (GSS) Program Management Office (PMO) is seeking a manager of the New Product Introduction team of technical program managers. The NPI team is responsible for ensuring all robotic products can be assisted through test and ultimately in GA once they are delivered to operations customers. The role is focused specifically on “New” technologies and processes. This person will work with engineering teams to ensure that new robotic technologies can be assisted by our field teams during test and once they are launched into operations. To be successful, this TPM must be comfortable working in a highly ambiguous environment. Successful candidates will have a technical background, be detail oriented and have excellent problem solving abilities. This person should be passionate about delivering scalable supportability strategies, and be obsessed with contributing to the development of a high-performing team through rigorous goal-setting, disciplined attention to performance metrics, continuous process improvement, and mentorship.Key job responsibilities- Establish and maintain a robust relationship with key stakeholders within the Engineering organizations and Product teams- Develop a deep and complete understanding of product supportability and what it means for GSS to to successfully work with a new technology- Responsible for planning, developing, and implementing NPI supportability processes and related work- Responsible for reporting to senior management and providing updates on product supportability and GSS readiness to accept NPIs graduating test phases- Responsible for developing cross-functional program plan to cover all areas of supportability, including technical, hardware, safety, etc. support- By working with the Software and Hardware Development Teams, help clarify supportability design requirements for new hardware and software. - Surface roadblocks and propose alternatives to management at the local and global levels - Identify supportability gaps during development and test phases, provide recommendations, and develop corrective proposal plans to drive closure to the supportability gaps- Naturally “Earns Trust” by delivering on promises- Travel in this role: 10% (as NPI deployment plans require)A day in the lifeAmazon offers a full range of benefits for individuals and eligible family members, including domestic partners and their children. Benefits can vary by location, the number of regularly scheduled hours you work, length of employment, and job status such as seasonal or temporary employment. The benefits that generally apply to regular, full-time employees include:1. Medical, Dental, and Vision Coverage2. Maternity and Parental Leave Options3. Paid Time Off (PTO)4. 401(k) PlanIf you are not sure that every qualification on the list above describes you exactly, we'd still love to hear from you! At Amazon, we value people with unique backgrounds, experiences, and skillsets. If you’re passionate about this role and want to make an impact on a global scale, please apply!About the teamThe GSS PMO is a global team that owns the supportability readiness for all NPIs as well as Global Safety and Support business operations and strategy, operational excellence, and cross-functional program management. The PMO is a highly diverse group of technical and non-technical program managers with expertise in conducting complex and impactful initiatives internally within the support space and externally for GRD customers. We are open to hiring candidates to work out of one of the following locations:North Reading, MA, USA | Westborough, MA, USABASIC QUALIFICATIONS- Ability to build and lead a program management team spanning multiple disciplines and technology areas- Ability to communicate the high level vision and strategy but still jump into the details and quickly bring issues to resolution- Interact with Product teams, other Technical Program Managers, and multiple development teams to define and deliver complex features.- Lead the effective and efficient delivery of large complex cross-functional projects.- Anticipate bottlenecks, provide escalation management, anticipate and make tradeoffs, and balance the business needs versus technical constraints.- Maximize resources for the greater good of the organization.- Identify, assess, track and mitigate issues and risks at multiple levels.- Create, maintain and disseminate project information to stakeholders.- Drive effective teamwork, communication, collaboration and commitment across multiple disparate groups with competing priorities.PREFERRED QUALIFICATIONS- PMP- Seasoned project manager with 7+ years of experience managing complex technology projects with aggressive schedules and scarce resources.- Master Degree or an equivalent combination of education and experience.- Solid experience and track record of successful system implementations utilizing multiple project management methodologies, tools and techniques. - Strong familiarity with agile methodologies.- Strong track record of successful project delivery for large cross functional projects.- Excellent business communication skills.- Proven problem solving skills.- Strong organizational skills.Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit https://www.amazon.jobs/en/disability/us.