Practice Manager Salary in USA

GENERAL SUMMARY/ OVERVIEW STATEMENT: General SummaryThe Brigham and Women's Hospital (BWH) Department of Medicine (DOM) is a Harvard Medical School (HMS)-affiliated academic department comprised of >1,500 faculty, 22 divisions, ~$160 million in net annual professional clinical revenue, >350 residents and fellows, and ~$450 million in annual research expenditures. The DOM is the largest academic department at BWH and among the largest in the country.The Medicine Specialties Ambulatory Enterprise (MSAE) currently consists of 11 practices, accounting for >95 exam rooms, >250 staff, >450 providers, and ~250,000 visits/year. Practices are based at Brigham and Women's Hospital, Brigham and Women's Faulkner Hospital, and the Brigham and Women's Health Care Centers at 850 Boylston Street, Westwood and Foxborough.The Practice Manager is responsible for overseeing clinical operations, human resources, budget management and process flow for one or more of the MSAE practices. The manager is expected to facilitate the prompt resolution of problems that arise in daily clinical operations and to collaborate with other Practice Managers in providing a consistent standard of service across all DOM ambulatory medical specialties clinical sites. Assuring that quality services are provided to meet the needs of the patients and the hospital, this individual facilitates an excellent working relationship between the Department of Medicine and the patient community. The manager will work closely with the DOM ambulatory leadership team and Medical Director(s) to develop, document, implement and monitor policies and procedures for efficient, patient and faculty-friendly clinical operations. He/she will oversee all clinical functions that support his/her respective unit(s) such as managed care coordination, scheduling, medical records, charge capture, etc. Additionally, he/she will perform administrative duties such as planning and organizing the work of the administrative and clinical staff, coordinating and prioritizing workflow, and developing and implementing appropriate systems. Performance reviews will be performed by the Director of Ambulatory Clinical Operations, with input from appropriate constituents.PRINCIPAL DUTIES AND RESPONSIBILITIES:Practice OperationsLeads any/all day-to-day operations of the given practice. Responsible for overall coordination of support staff involved in administrative, , , rooming, and appointment/testing activities. Responsible for the design of a well-organized, patient centered clinical experience by ensuring adequate staffing levels, implementation of standard operating procedures and regulatory requirements. Organizes work schedules for optimal utilization of staff to meet practice needs. Implements relevant information systems, ensuring accuracy of data inputs and outputs.e. Assists providers with provider scheduling, appointment system improvements, and template changes. Coordinates the scheduling of appointments for the practices based on pre-established protocols. Facilitates a good working relationship between the practice staff, the physicians and other providers, the Hospital, and the patients. Provides information and communication among all staff members.Responds to inquiries and resolves immediate issues within the given clinic. Reports on-going problems to the Director, Medical Director(s) and Division Administrator(s) as needed via cyclical meetingsLeads regularly scheduled work-team meetings.Access Works closely with the Department of Medicine Access Team, their Medical Director and their Division Administrator to prioritize new patient access and maximum slot utilization. Patient SatisfactionEnsures that patients' needs are met consistently.b. Promotes and prioritizes ongoing efforts with their staff to protect patient privacy.c. Interacts with patients in a courteous and sensitive manner, resolving issues and responding to inquiries in person or by phone. Facilitates patient flow through the practice. Is accountable for ensuring accuracy of patient-related issues.Regularly reviews and monitors Patient Satisfaction Scores, initiating resolutions in areas of opportunity. Training & DevelopmentImplements systems to make sure staff training needs are met.Ensures staff proficiency. Coordinates regular skills development sessions for support staff. Provides overall coordination of and arrangements for other recurring meetings, conferences, programs or activities.FinanceIdentify and understand all billable clinical services provided in their area. Participate in annual budgeting process with DOM Leadership. Responsible for monitoring the work queues and work lists for their department(s) that are critical to our clinical and financial success.Works closely with the billing staff to address any relevant coding and billing issues. Resolves coding or billing problems in order to quickly rectify payment issues.Monitors and evaluates system reports, performing internal revenue and expense audits.ComplianceActs as a resource for the System, Hospital, Department, and Division policies and procedures. Responds to and advises on a variety of inquiries applying knowledge of established operations.Tracks and monitors BWH, DPH, and TJC compliance areas in conjunction with the Director and the clinic's Medical Director(s).7. FacilitiesContinuously monitors the clinic's physical environment. Identifies problems and coordinates activities with the Director.Maintain the physical integrity of the practice, (i.e.: cleanliness, availability of supplies).Initiates and supports enhancement of clinical and administrative space.Human Resourcesa. Recruit, hire and retain a talented, qualified staff. Creates, implements, documents and monitors new employee onboarding, ensuring core business and clinical competencies are achieved. c. Leads/organizes all team building and morale bolstering events for a given clinic.d. Works with Director to address hiring, corrective action and personnel matters as appropriate.9. Department NeedsCollaborates closely with their Medical Directors and Division Administrator(s) for each of the clinical services they support, focusing on shared clinical and financial goals.b. Handles assigned administrative activities at the discretion of the Director.Qualifications QUALIFICATIONS: • Bachelor's degree required.• 4-6 years of related experience in a healthcare environment. • Must have strong communication skills: ability to communicate effectively with a broad range of healthcare personnel, including patients, and to channel information appropriately.• Work requires an extensive knowledge of business and medical terminology and an excellent command of the English language. SKILLS/ ABILITIES/ COMPETENCIES REQUIRED: • Ability to multi task and prioritize.• Ability to problem solve• Negotiation and diplomacy skills are essential.• Strong conflict management and resolution skills.• Outstanding interpersonal skills, ability to handle and resolve sensitive human resources issues.• Outstanding organizational skills are necessary to manage many competing timetables and responsibilities. Ability to delegate and effectively supervise and plan for the timely and successful completion of short- and long-term objectives.• Excellent verbal and written communication skills to communicate effectively with a large and diverse constituency, including administration, division faculty patients, and support staff. Will communicate information in written, electronic, oral and presentation formats. • Requires the ability to work independently and to accept responsibility for complex and sensitive decision-making as it relates to the overall flow of the ambulatory practice.• Interpersonal relationship skills needed to motivate staff and work with leadership, and physicians in a positive and collegial fashion.WORKING CONDITIONS: Works in an office setting. Attends meetings in and out of the hospital. Is available for early and late meetings and flexible to meet frequent deadlines. Some early and late day work may be required.SUPERVISORY RESPONSIBILITY: Will directly manage and supervise operations staff.FISCAL RESPONSIBILITY: Operates within budget guidelines.

The Practice Manager, under general supervision, works collaboratively with leadership to oversee the day-to-day operations and the supervision of the administrative support staff. The Practice Manager is responsible for direct supervision of the support staff to include all human resource and operational topics. Providers cross coverage, as a member of the Practice leadership team, to manage staffing and/or operational issues, in a time-sensitive, patient-centric manner.PRINCIPAL DUTIESANDRESPONSIBILITIES:Oversees the day-to-day performance of administrative support staff. Provides human resources management of staff in the hiring, training and evaluation of employees.Assists Practice leadership with establishment of policies, programs and procedures for the department.Develops and provides training for staff regarding policies and procedures for the department as well as the Hospital.Evaluates, develops, and implements various administrative systems and procedures designed to maximize the workflow, thereby creating staffing efficiencies.Evaluates no show, cancellation, wait times and other patient front-end quality of service indicators.Works with Practice leadership to manage staff schedules. Evaluates daily staffing needs and coordinates replacement of staff to meet volume and provider productivity requirements within each area or unit.Develops implements and/or coordinates staff education for both the personal and professional development of staff. This would include organizing mandatory training, as outlined by the hospital, JCAHO, PPH, HIPPA or other governing guidelines.Oversees department's payroll within Kronos, including the resolution of payroll issues and report payroll changes to timekeeper.Collaborates with PSC's I, Il and Ill to provide support and assist in the resolution of patient/customer service issues.Participates in departmental preparation for JCAHO and other regulatory site visits, as outlines in the Standards of Practice. Ensures the physical environment is maintained.Ensures that HIPPA policies and procedures are fully implemented.Develops and leads special projects to support Practice goals and meet hospital revenue, compliance and patient satisfaction related topics.Identifies, monitors and resolves IS issues which impact the department's operation. Participates in the evaluation of IS equipment as it impacts operations.Monitors patient billing activity to ensure compliance with revenue procedures. Supervises the front desk staff to monitor compliance with Best Practice policies; collaborates with the PO or GH Revenue Control to monitor patient billing activity throughout the Revenue Cycle.Builds and maintains ongoing working relationships with all staff to facilitate positive staff morale and support provider productivity.Practice Manager is part of Med/Peds practice leadership and works closely with Nurse manager and medical director to lead the Administrative operations of the practice.Use available data to drive decision making.Proactively running Epic reports to manage all administrative work flows, clinic schedules, billing etc.Accountability to meet operational and financial targets.Qualifications QUALIFICATIONSBachelor's Degree in Business or Health Care strongly preferredMinimum of 5 years of health care experienceMinimum of 3 years supervisory experience managing a diverse workforceSKILLS/ABILITIES/COMPETENCIES REQUIREDStrong interpersonal and communications skills.Ability to be flexible, highly organized and thoughtful in a fast paced, complex health care environment.Effective analytical and creative problem-solving skills which support excellent decision-making.Very strong computer skills and knowledge of office practice applications.Strong organizational skills.High degree of initiative and independent judgement.EEO Statement Massachusetts General Hospital is an Affirmative Action Employer. By embracing diverse skills, perspectives and ideas, we choose to lead. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment.

Oregon Health & Science UniversityOregon Health & Science University values a diverse and culturally competent workforce. We are proud of our commitment to being an equal opportunity, affirmative action organization that does not discriminate against applicants on the basis of any protected class status, including disability status and protected veteran status. Individuals with diverse backgrounds and those who promote diversity and a culture of inclusion are encouraged to apply. To request reasonable accommodation contact the Affirmative Action and Equal Opportunity Department at 503-494-5148 or [email protected] Manager, Family MedicineUS-OR-PortlandJob ID: 2024-29032Type: Regular Full-Time# of Openings: 1Category: Management/SupervisoryPortland, OR (South West)OverviewSupervisory and Budget responsibility: 55FTE, $7 million expenses, annual visits 37,000 for 13,000 patients. The Practice Manager supervises 55 Staff including Back and Front Office Supervisors, Triage and Care Management RN's, Behavorial Health staff, Administrative staff, and Athletic Trainer, along with all front and back office staff directly or indirectly in a manner consistent with the philosophy and leadership of OHSU, Family Medicine and the Gabriel Park Health Center. Oregon Health & Science University (OHSU) is a nationally prominent research university and Oregon's only public academic health center. Our patient care is among the nation's best, ranked #1 among the nation's medical school family medicine departments by U.S. News and World Report 2019, 2020, 2021, and 2023. 1. Clinical Practice Management:Develops, maintains, and implements practice policies and procedures. A key leader of transformative changes to the care delivery model as it is adapted to the rapidly changing health care environment. Provides leadership on development and implementation of standards of practice.Leads and participates on committees. Ensures practice compliance with regulatory requirements. Oversees inventory of all supplies and equipment. Serves as liaison in coordination of support services for practice operations.Leads and/or assists with implementation of grants and projects. Demonstrates knowledge of standards developed by organizations monitoring patient care including, but not limited to DNV and CLIA. In conjunction with clinical staff, coordinates patient flow.Monitors patient outcomes, especially patient experience, as well as quality metrics in general. Actively shares results with staff and develops appropriate action plans for improvement. Ensures that patient education materials are available and current.Assists in planning and scheduling patient education classes and related services.Oversees patient complaints and monitors customer service delivery. Makes periodic reports to the Patient Advisory Committee regarding the patterns of complaints and our responses to them.Supports and coordinates other specialty services with the clinic including:OHSU Sports Medicine hub OHSU Sports Medicine Fellowship programTransgender HealthBehavioral HealthManages the support staff for the following service lines:Neuropsychology, AcupunctureIntegrative MedicineLong-CovidAdvanced Care PlanningRadiographyCardiac Stress tests Personnel Management: Assumes responsibility for coordination of all clinical activities for faculty clinicians and residents, in conjunction with the Medical Director. Works with Medical Director regarding faculty and resident issues. Directs the work and supervises the Front and Back Office Supervisors, Administrative staff, RN Care Managers, Triage RNs, Behavioral Health staff, and Athletic Trainer. Indirectly supervises front and back-office staff.Monitors direct patient care to ensure appropriate use of all front and back-office staff. Monitors staff adherence to policies/procedures and to maintenance of standards of care. Plans, assigns and approves work.Ensures assigned staff adequately meet workload requirements. Hires, evaluates, counsels and dismisses personnel. Responds to AFSCME and ONA grievances. Conducts staff meetings. Recommends salary adjustments.Identifies training and development needs of staff and coordinates in services to meet staff needs. Orients new staff and coordinates training.Monitors staff time and attendance.Administrative Functions: An active key member of the Leadership Team:Leads in setting and achieving goals and objectives for the practice and provides direction and guidance for other clinic managers and supervisors.Demonstrates knowledge of capital purchases, payroll and billing processes. Keeps abreast of all expenditures, revenues, workloads and general clinic performance in terms of costs, quality, and patient satisfaction. Assists with grant budgets, required cost reports, annual audit, and strategic plan. Works with DFM CFO to create and meet budget expectations.Assists with QI planning and implementation, particularly with Lean projects. Leads and assists with development of new programs; implement security protocols and Patient Experience interventionsIn conjunction with DFM CFO, Works with UMG billing entity to assure correct submission and receipt of payments from insurance providers and to assure optimization of revenue.Fully promotes and complies with the Code of Conduct; OHSU Health Care System and departmental policies and procedures. Develops or modifies policies and procedures as needed and participates in ongoing continuing education focused on improving professional and practice management skills.Key Deliverables of the role: Focus on growing visit volume while maintaining balanced budget. Patient experience scores, clinical compliance, high functioning staff, efficient patient flow/clinical operationsParticipates in oversight of grant proposals, quality assurance and data reporting to ensure benchmarks and deadlines are met Job titles of employees supervised: Behavioral Health Consultants, Behavioral Health Resource Specialist, RN Care Managers, RN Triage, Back Office Supervisor, Front Office Supervisor, Administrative Coordinator, Administrative Assistants, and the Athletic Trainer. Direct: 15 Indirect: 40ResponsibilitiesBachelor’s Degree in related field plus 5 years supervisory experience, or equivalent education and experience. Minimum of 5 years of experience in a management role in ambulatory practices – both business and clinical operations required. Experience in primary care operations and quality improvement strategies. Prior experience in budgeting, purchasing, and payroll.Experience with high volume ambulatory care patient flow. Direct patient interaction, and experience serving culturally diverse patient populations. PI238686939

UTHealth Houston Department of Surgery is hiring a Practice Manager for their Interventional GI Group. The main clinic is located in Bellaire with 4 timeshares around the Houston area. This position will require travel between the Humble, Greater Heights and Bellaire areas in order to address the needs of the various timeshare locations. In this position, the Practice Manager will manage the day-to-day operations along side the Nurse Manager. The ideal candidate will be detail oriented, structural focused with the understanding this group has a lot of moving pieces and changes are constant. Clinic Hours: Monday - Friday, 8am - 5pm / Normally 1 per month virtual meeting after hours.What we do here changes the world. UTHealth Houston is Texas' resource for healthcare education, innovation, scientific discovery, and excellence in patient care. That's where you come in.Once you join us you won't want to leave. It's because we reward our team for the excellent service they provide. Our total rewards package includes the benefits you'd expect from a top healthcare organization (benefits, insurance, etc.), plus: 100% paid medical premiums for our full-time employees Generous time off (holidays, preventative leave day, both vacation and sick time - all of which equates to around 37-38 days per year) The longer you stay, the more vacation you'll accrue! Longevity Pay (Monthly payments after two years of service) Build your future with our awesome retirement/pension plan! We take care of our employees! As a world-renowned institution, our employees' wellbeing is important to us. We offer work/life services such as... Free financial and legal counseling Free mental health counseling services Gym membership discounts and access to wellness programs Other employee discounts including entertainment, car rentals, cell phones, etc. Resources for child and elder care Plus many more! Position Summary:Manages and coordinates all administrative, managerial clinical and clerical functions required for the operation of a clinic.Position Key Accountabilities:Patient Care & Clinical Operations- Responsible for ensuring high quality patient care is provided. Coordinates facility building needs by acting as the primary contact for the center interacting with building management. Maintains confidentiality per HIPAA guidelines in regards to patient information. Makes recommendations to increase efficiency, decrease costs, or improve daily operations. Develop and implement a cost effective and efficient, internal operations system to handle patient volume and required documentation for regulatory agencies. Maintains an environment that complies with OSHA regulations and employee safety. Handles patient complaints and reviews quality assurance information relating to practice and patient care issues. Resolves any operation or issues that may arise. Monitors patient volumes, quality of care, and performance of staff to identify areas for improvement. Maintains a clinical provider appointment schedules that effectively utilize personnel, space, and equipment that could include multi-modality specialties like XRAY, Ultrasound, PET, MRI and CT. Oversees all clinic facilities and equipment management which includes maintaining a clean safe environment for clinical inspections by regulatory agencies. Manages and coordinates the daily and monthly clinical scheduling IDX templates for each provider. Other duties as assigned. Financial & Personnel Management- Responsible for the economical and efficient performance of the practice. Prepares the annual budget for Department-level review and approval. Monitors budget variance reports and presents financial analysis as appropriate. Manages the daily business operations including purchasing, and marketing. Maintains the employee and patient incident report files. Interact with administrative offices of the organization regarding the selection of training and monitoring of new staff to ensure continuity of operations. Ensures that personnel are appropriately trained for the job duties they are assigned. Manages Human Resource functions for the clinic under the direction of the UTH-assigned Department with regards to: recruiting and selection, hiring and termination, training, professional development, mentoring, counseling, performance evaluations, and salary planning. Ensures accurate submission of time and leave requests, and verifies monthly payroll statements reflect submitted and approved time. Produce all reports, manuals, and agendas, correspondence as directed by physicians and department administration on clinic volume, expense, and profitability. Other duties as assigned. Certification/Skills:Proficient with Microsoft Office and EHR systems.Excellent written and verbal communication skills.Minimum Education:Bachelor's degree or experience in lieu of education.Minimum Experience:Five years of experience in an outpatient clinic setting or healthcare administrative setting. May substitute required experience with equivalent years of education beyond the minimum education requirement.Physical Requirements:Exerts up to 50 pounds of force occasionally, and/or up to 20 pounds of force frequently, and/or up to 10 pounds of force constantly to move objects.Security Sensitive:This job class may contain positions that are security sensitive and thereby subject to the provisions of Texas Education Code § 51.215Residency Requirement:Employees must permanently reside and work in the State of Texas.

GENERAL SUMMARY/ OVERVIEW STATEMENT: Summarize the nature and level of work performed.Reporting to the Ambulatory Operations Director, the ambulatory Practice Manager is responsible for the management of the administrative support staff and operational management of his/her assigned practices within the Department of Obstetrics and Gynecology. Currently, the practice portfolio includes Gyn Oncology (Gyn Onc), Minimally Invasive GYN Surgeries (MIGS), Family Planning Center/Abortion Care (FPC), and OBGYN Surgical Schedulers. Drawing upon a broad understanding of hospital practices and policies and displaying a high degree of initiative and independent judgment, the manager will continually assess and direct a wide range of programmatic issues directly related to daily operations.In addition to the Ambulatory Operations Director, the practice manager will work closely with the department's nursing director, medical and division directors, the other department Practice Managers toward service excellence for our patients and a healthy and enriching work environment for our staffs.PRINCIPAL DUTIES AND RESPONSIBILITIES: Indicate key areas of responsibility, major job duties, special projects and key objectives for this position. These items should be evaluated throughout the year and included in the written annual evaluation.A. OperationsOversees all day-to-day assigned practices' operations. Responsible for overall coordination of support staff as it relates to physician support, registration, appointment scheduling, customer service, sensitivity to patients and/or family members, work schedules and coverage. Plans assigns and evaluates work of front end and procedural support staff. Responsible for all appointment scheduling functions. Facilitates efficient patient flow through the practice and is accountable for any patient related issues or concerns. Assists providers with provider schedules and template changes. Demonstrates and mentors staff members to be patient centered within their interactions, customer service, general communication and emphasizing good organizational skill management. Maintains positive relationships with all providers and meets with them on a regular basis concerning assignments, equipment, projects, policies and procedures. Responsible for all unit orientations, training and visitor management. Implements process improvement strategies while engaging staff members to enhance and improve efficiencies. Holds regularly scheduled work-team meetings and maintains minutes. Acts as a resource regarding the enforcement and practices of departmental policies and procedures. Responds to and advises on a variety of inquiries and applies knowledge of established operations. Responds to and resolves immediate problems within the department. Reports on-going problems to the Ambulatory Operations Administrator. Represents the department at various meetings and hospital forums. Continuously monitors the practice physical environment and identifies problems and seeks resolution. Maintains cleanliness and physical integrity.Ensures staff proficiency in all hospital based and approved systems. Determines implements and evaluates any and all needs of the practice.B. Human ResourcesDirect manager for the ambulatory practice ~15 support staff, including Practice Assistants, Medical Assistants, Practice Coordinators, Surgical Schedulers, Surgical Technicians, and Unit Coordinators. Responsible for hiring, corrective action and overall human resource management. Facilitates a strong working relationship between support staff and physicians. Work with and mentor support staff to foster teambuilding. Prepares performance plans, conducts annual performance appraisals and establishes ongoing feedback mechanism for staff. C. Billing OperationsWorks closely with managed care, coding team, and professional billing to capture all copay, deductible and all other applicable charges. Manage prior authorizations and referrals to ensure insurance eligibility is screened by front end staff. D. Regulatory Compliance and ActivitiesWorks with Ambulatory Operations Administrator and Nursing Director to maintain a state of regulatory compliance and Joint Commission readiness in all practices.Qualifications QUALIFICATIONS: (MUST be realistic, neither overstated nor understated, and related to the essential functions of the job.)Bachelor's degree Required, Post Graduate degree in healthcare administration preferredMinimum of 1-2 years in operational/practice management in a clinical settingKnowledge of business environments, sales and/or customer service experience SKILLS/ ABILITIES/ COMPETENCIES REQUIRED: (MUST be realistic, neither overstated nor understated, and related to the essential functions of the job.)Excellent interpersonal and telephone skills - verbal and writtenKnowledge of medical terminologyComputer literacyStrong organizational, analytical and problem solving skills (critical thinking)Ability to multi-taskEEO Statement Brigham and Women's Hospital is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, sex, color, religion, national origin, sexual orientation, protected veteran status, or on the basis of disability.

AtlantiCare Regional Medical CenterAll qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.Egg Harbor Twp, NJPOSITION SHIFT: DaysPOSITION STATUS: Full-TimeREQ_NUM: 04-34444Department: SA - GeneralHours Per Week 40Holidays Required? NoJob Category: Administrative / Customer ServiceLocation: Egg Harbor TwpWeekends Required? NoMinimum Qualifications:* Bachelor's degree required or in active pursuit of the degree and attained within 3 years from date of hire or transfer. * Minimum 3 years' experience required as a supervisor or as an administrative/business manager required.* Strong Budget Management/Billing experience required. * Strong communication and interpersonal skills required.POSITION SUMMARYThe Practice Manager is responsible for the outpatient practice operations, oversight of workflow and performance of support staff required of surgical specialty practices. The Manager works in concert with the Director of Surgery to ensure the delivery of cost-effective, quality patient care in support of business objectives and organizational strategic goals.The Practice Manager oversees operational systems that support the clinical practice, to include patient scheduling and registration, the scope of the certified Medical Assistants and other clerical and support personnel. The Manager maintains equipment and materials inventory, instructs and holds staff accountable for policy and procedure adherence and acts as a liaison with ancillary services, third party payers, physicians, and management to resolve customer service, patient care and financial issues. The Practice Manager may focus on a specific area of expertise within the administration of the surgical specialties, such as information system administration, physician relations, revenue cycle/ reimbursement or financial/budgeting.The Manager provides input on opportunities to enhance and expand services, managed care contracting and builds strong staff and physician relationships. This position participates in short and long term planning for ambulatory services. The Manager supports organizational goals by providing quality customer service, participating in performance improvement efforts and demonstrating a commitment to teamwork and cooperation.QUALIFICATIONSEDUCATION: Bachelor's degree required or in active pursuit of the degree and attained within 3 years from date of hire or transfer. LICENSE/CERTIFICATION: EXPERIENCE: Minimum 3 years' experience required as an administrative/business manager required. Preferably within an ambulatory care setting or managed care operations. Strong Budget Management/Billing experience required. Strong communication and interpersonal skills required. Proficiency in Clinical Applications preferred at time of hire; incumbents within position will be trained appropriately and then skill will be required for this position within 30-60 days from date of hire.PERFORMANCE EXPECTATIONS Demonstrates the competencies as listed on the Assessment and Evaluation Tool.WORK ENVIRONMENTPotential for exposure to the hazards of the ambulatory environment, such as exposure to infectious disease, blood borne pathogens, hazardous waste, and potential injury.Essential functions of this position are listed on the Assessment and Evaluation Tool.REPORTING RELATIONSHIPThis position reports to department leadership and supervises incumbents as assigned.The above statement reflect the general details considered necessary to describe the principle functions of the job as identified and shall not be considered as a detailed description of all work requirements that may be inherent in the position.PI239505805

GENERAL SUMMARY/ OVERVIEW STATEMENT: Summarize the nature and level of work performed.Reporting to the Ambulatory Operations Director, the ambulatory Practice Manager is responsible for the management of the administrative support staff and operational management of his/her assigned practices within the Department of Obstetrics and Gynecology. Currently, the practice portfolio includes Division of General Obstetrics and Gynecology Specialists. Ambulatory OB & GYN practices is dedicated to serving the needs of our local and global community, providing the highest quality health care to patients and their families, expanding the boundaries of medicine through research, and educating the next generation of health care professionals. Drawing upon a broad understanding of hospital practices and policies and displaying a high degree of initiative and independent judgment, the manager will continually assess and direct a wide range of programmatic issues directly related to daily operations.In addition to the Ambulatory Operations Director, the practice manager will work closely with the department's nursing director, medical and division directors, the other department Practice Managers toward service excellence for our patients and a healthy and enriching work environment for our staffs.PRINCIPAL DUTIES AND RESPONSIBILITIES: Indicate key areas of responsibility, major job duties, special projects and key objectives for this position. These items should be evaluated throughout the year and included in the written annual evaluation.A. OperationsOversees all day-to-day assigned practices' operations. Responsible for overall coordination of support staff as it relates to physician support, registration, appointment scheduling, customer service, sensitivity to patients and/or family members, work schedules and coverage. Plans assigns and evaluates work of front end and procedural support staff. Responsible for all appointment scheduling functions. Facilitates efficient patient flow through the practice and is accountable for any patient related issues or concerns. Assists providers with provider schedules and template changes. Demonstrates and mentors staff members to be patient centered within their interactions, customer service, general communication and emphasizing good organizational skill management. Maintains positive relationships with all providers and meets with them on a regular basis concerning assignments, equipment, projects, policies and procedures. Responsible for all unit orientations, training and visitor management. Implements process improvement strategies while engaging staff members to enhance and improve efficiencies. Holds regularly scheduled work-team meetings and maintains minutes. Acts as a resource regarding the enforcement and practices of departmental policies and procedures. Responds to and advises on a variety of inquiries and applies knowledge of established operations. Responds to and resolves immediate problems within the department. Reports on-going problems to the Ambulatory Operations Administrator. Represents the department at various meetings and hospital forums. Continuously monitors the practice physical environment and identifies problems and seeks resolution. Maintains cleanliness and physical integrity.Ensures staff proficiency in all hospital based and approved systems. Determines implements and evaluates any and all needs of the practice.B. Human ResourcesDirect manager for the ambulatory practice ~15 support staff, including Practice Assistants, Medical Assistants, Practice Coordinators, Surgical Schedulers, Surgical Technicians, and Unit Coordinators. Responsible for hiring, corrective action and overall human resource management. Facilitates a strong working relationship between support staff and physicians. Work with and mentor support staff to foster teambuilding. Prepares performance plans, conducts annual performance appraisals and establishes ongoing feedback mechanism for staff. C. Billing OperationsWorks closely with managed care, coding team, and professional billing to capture all copay, deductible and all other applicable charges. Manage prior authorizations and referrals to ensure insurance eligibility is screened by front end staff. D. Regulatory Compliance and ActivitiesWorks with Ambulatory Operations Administrator and Nursing Director to maintain a state of regulatory compliance and Joint Commission readiness in all practices.Qualifications QUALIFICATIONS: (MUST be realistic, neither overstated nor understated, and related to the essential functions of the job.)Bachelor's degree Required, Post Graduate degree in healthcare administration preferredRequired bilingual in second language (Spanish, French, Arabic etc..)Minimum of 1-2 years in operational/practice management in a clinical settingKnowledge of business environments, sales and/or customer service experience EEO Statement Brigham and Women's Hospital is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, sex, color, religion, national origin, sexual orientation, protected veteran status, or on the basis of disability.

Description SummaryProvides management and administrative support to the practice. Works closely with the Physician Practice Management leadership team to streamline workflows, manage operational budgets and oversee daily operations within the practices . The primary responsibility is to plan, coordinate, direct and supervise various elements of the practice to include, but not limited to financial, operational, and personnel management within the policies of St. Lawrence Health and Physician Practice Management. Upholds patient rights in all settings. Provides leadership for staff; exhibits leadership core competencies; provides superior customer service; communicates and models the mission and values of the system. STATUS: Full TimeLOCATION: Canton Potsdam Hospital DEPARTMENT: Physician Practice ManagementSCHEDULE: 7.5 Hour Days AttributesRequired: Bachelor's degree in Healthcare Management, Business, or other relevant area. Required: Ability to float to multiple areas between Potsdam, Canton and Massena. Preferred: Bachelor's degree and five years' prior experience in a healthcare environment.3-5 years practice management in a healthcare setting; strong human resources management/administrative background; knowledge of financial systems and analysis, computer systems and applications. Skilled in personnel management, organizing, planning, exercising initiative, judgment, problem-solving, decision-making, development and maintaining effective relationships with providers, clinical and clerical staff, patients and the public. Effective verbal and written communication skills. Knowledge in electronic health record implementation and usageComplexity of Work: High level of knowledge of healthcare and business operations is essential. Ability to function independently within scope of practice, utilizing sound professional judgment and specialized business knowledge in the exercise of organization leadership; ability to effectively participate in and support project teams of multispecialty professionals to achieve business results.RESPONSIBILITIES Daily oversight. Manage daily operations and financial control of assigned practice, including demographic information, coding, charges, statistical information, and month-end data; prepare annual budget and action plans, while monitoring monthly financial reportsCollaboration. Work with Human Resources to assist with recruitment, hiring, mentoring and termination of non-physician staffPatient Satisfaction. Solicit and respond to patient feedback to improve service and processes that will enhance the patient experienceStaff Management. Oversee and evaluate the performance of staff, as well as review and approve time sheets and other payroll materialsCompliance. Assure compliance with all required policies, procedures, standards and regulations (dept., county, state and federal)PHYSICAL REQUIREMENTS: S - Sedentary Work - Exerting up to 10 pounds of force occasionally Sedentary work involves sitting most of the time, but may involve walking or standing for brief periods of time. Jobs are sedentary if walking and standing are required only occasionally and all other sedentary criteria are met.PAY RANGE: $82,000.00 - $113,000.00 The listed base pay range is a good faith representation of current potential base pay for successful applicants. It may be modified in the future. Pay is determined by factors including experience, relevant qualifications, specialty, internal equity, location, and contracts. Rochester Regional Health is an Equal Opportunity / Affirmative Action Employer. Minority/Female/Disability/Veteran

GENERAL SUMMARY/ OVERVIEW STATEMENT:The Practice Manager, under the supervision of the Senior Administrative Director, works collaboratively with department and site leadership to oversee the day-to-day operations of the practice. As an effective leader, the Practice Manager must be a skillful communicator with strong conflict-resolutions skills. The Practice Manager has direct supervision of the administrative and financial staff, manages daily operations and provides cross coverage as needed. PRINCIPAL DUTIES AND RESPONSIBILITIES:Responsible for directing, supervising and coordinating staff and operations of the practice in order to provide quality, cost-effective careActively manages daily operations of the practice and coordinates work activities of all non-clinical staffEnsures office space, supplies, equipment, and assistance are provided and maintained appropriately for medical staff and patient careForm collaborative relationship with nursing manager to evaluate and recommend efficient staffing model for both clinical and non-clinical staffFacilitating, encouraging, and participating in quality improvement efforts alongside team members and patients; includes collaborating with department leadership, creating quality improvement processes and developing appropriate meeting structureCommunicates clearly and effectively with team members and stakeholders to ensure forward progress of the practice goals; includes making recommendations during regular department meetings and providing written business reports as requestedParticipates in business development projects: includes recommending/coordinating outreach activities, allocating resources effectively, and creating budget recommendationsEstablishes processes that provide the team flexibility to provide patient care as effectively as possible; includes working with practice leadership to develop schedules that allow for patient flow, identifying needed resources, maintain appropriate staffing levels and hiring staff as required.Fosters a positive environment and provides actionable feedback to staff; includes timely completion of annual performance reviews, teaching and coaching staff as neededEvaluates, develops and implements administrative systems and procedures designed to maximize administrative efficiencies; includes implementing new technologies that support the department.Supports professional development amongst staff; includes coordinating educational training sessions within the department, encouraging participation in hospital wide training and external training opportunities. Organizes and supervises mandatory training defined by the hospital (e.g. JC, DPH, HIPAA) Creates positive professional relationships with other leaders in the organization; includes attending department wide leadership meetings, participating in organization-wide committee's and networking with leaders across the systemMonitors patient billing activity to ensure compliance with revenue procedures. Supervises the Front Desk staff to monitor compliance with PACE Best Practice policies; collaborates with the PO or GH Revenue Control to monitor patient billing activity throughout the Revenue Cycle.Customer Service Responsibilities:Conveys Compassion: Demonstrates awareness and shows sensitivity to others' needs. Respectful of Others: Considers others' viewpoints and treats others with honesty, fairness and integrity. Speaks highly of the capabilities of the hospital and its staff. Attentive to Others: Actively looks for ways to help customers by identifying and proposing appropriate solutions and/or services.Collaborates with Others: Maintains cooperative working relationships and builds team identity. Promotes a friendly, cooperative climate within the department and hospital setting. Accountable for Actions: Establishes a high degree of trust and credibility with others. Evokes confidence in character, abilities and truthfulness. Demonstrates efforts to succeed and excel. Guards patient privacy.Informative: Proactively shares information with others. Adaptable to Others: Manages multiple demands, shifting priorities and rapid change. Adapts plans, behavior or approaches to fit major change situations.Acts Professionally: Builds trust through reliability and authenticity. Demonstrates results-oriented behavior. Develops constructive, cooperative relationships with others.Emotionally Self Aware: Understands the implications of own emotions and manages appropriately.Safety: Is aware of and adheres to safety measures for both patient and staff.Qualifications QUALIFICATIONS: Bachelor's Degree in Health Care or Business Administration RequiredMinimum of 3-5 years of healthcare experienceMinimum of 2 years supervisory experience managing a diverse workforceSKILLS/ ABILITIES/ COMPETENCIES REQUIRED: Demonstrated ability to be flexible, highly organized and thoughtful, in a fast paced, complex teaching hospital environmentDemonstrated effective analytical and creative problem solver, which will support sound decision-makingDemonstrated good computer skills and knowledge of office practice applicationsDemonstrated strong organizational skillsDemonstrated high degree of initiative and independent judgementWORKING CONDITIONS:Outpatient office settingSUPERVISORY RESPONSIBILITY: Directly supervises practice support staff.EEO Statement Massachusetts GeneralHospital is an Equal Opportunity Employer. By embracing diverse skills, perspectives and ideas, wechoose to lead. Applications from protected veterans and individuals withdisabilities are strongly encouraged.

GENERAL SUMMARY/ OVERVIEW STATEMENT: The Practice Manager, under general supervision, works collaboratively with leadership to oversee the day-to-day operations and the supervision of the administrative staff. The Practice Manager would have direct supervision of the secretarial staff to include all human resource and operational topics. Provides cross coverage, as a member of the Practice leadership team, to manage staffing and/or operational issues, in a time sensitive manner.PRINCIPAL DUTIES AND RESPONSIBILITIES: Oversees the day-to-day performance of administrative support staff. Provides human resources management of staff in the hiring, training, and evaluation of employees.Assists Practice leadership with the establishment of policies, programs, and procedures for the department. Develops and provides training for staff on the administrative policies and procedures of the department and the hospital.Evaluates, develops, and implements various administrative systems and procedures designed to maximize the administrative workflow, thereby creating staffing efficiencies.Evaluates no show, cancellation, wait times and other patient front-end quality of service indicators.Works with Practice leadership to manage staff schedules. Evaluates daily staffing needs and coordinates replacement of staff to meet volume and provider productivity requirements within each area or unit.Develops, implements and/or coordinates staff education for both the personal and professional development of staff. This would also include organizing mandatory training, as outlined by the hospital, JCAHO, DPH, HIPAA or other governing guidelines.Oversees the management of the department's payroll , including the resolution of payroll issues.Collaborate, with PSCs I, II and III to provide support and assist in the resolution of patient/customer service issues. Participates in departmental preparation for JCAHO and other regulatory site visits, as outlined in the Standards of Practice. Ensures the physical environment is maintained.Ensures that HIPAA policies and procedures are fully implemented.Develops and leads special projects to support Practice goals and to meet hospital revenue, compliance, and patient satisfaction related topics.Builds and maintains ongoing working relationships with staff, clinical and physician members of the Practice to facilitate positive staff morale and support provider productivity.Identifies, monitors and resolves IS issues which impact the department's operation. Participates in the evaluation of IS equipment and systems as it impacts operations.Monitors patient billing activity to ensure compliance with revenue procedures. Supervises the Front Desk staff to monitor compliance with PACE Best Practice policies; collaborates with the PO or GH Revenue Control to monitor patient billing activity throughout the Revenue CycleObtain credentialing for all existing staff, incoming staff, and trainees. Work with appropriate constituents in the hospital to obtain staff credentialsParticipates in Department meetings and monthly Manager meetingsRun monthly Department reportsQualifications SKILLS/ABILITIES/COMPETENCIES REQUIRED: Demonstrated strong interpersonal and communication skillsDemonstrate strong oral and written communication skills Demonstrated ability to be flexible, highly organized, and thoughtful, in a fast paced, complex teaching hospital environmentDemonstrated effective analytical and creative problem solver, which will support sound decision-makingDemonstrated good computer skills and knowledge of office practice applicationsDemonstrated strong organizational skillsDemonstrated high degree of initiative and independent judgmentEDUCATION: Bachelor's Degree in Business or Health Care PreferredEXPERIENCE: Minimum of 3-5 years of healthcare experienceMinimum of 2 years supervisory experience managing a diverse workforceSUPERVISORY RESPONSIBILITY (if applicable): 3.5 FTE's WORKING CONDITIONS: Will be working in the Behavioral Health Unit at the MGH Chelsea Health CenterEEO Statement Massachusetts General Hospital is an Affirmative Action Employer. By embracing diverse skills, perspectives and ideas, we choose to lead. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment.