Customer Experience Manager Salary in Cincinnati, OH

Customer Development Manager-KrogerLand O'Lakes Dairy Foods division is a leading marketer of a full line of dairy-based consumer, foodservice and food ingredient products across the United States. This division also includes Global Dairy Ingredients that sells a portfolio of value-added dairy ingredients (specialty powders, milk powder, cheese, butter and whey) and offers expertise to large international customers. Position Purpose:Achieve retail dairy/deli business objectives including sales volume, customer profitability, distribution, merchandising and pricing, customer business planning through effective management of assigned businesses and resources. The Cincinnati based Customer Development Manager will hold account management responsibility for key elements of the organization's portfolio at Kroger.Experience-Education: Bachelor's degree or equivalent work experience.5 or more years of consumer package goods and/or related sales experience; including strong knowledge of retail and/or club customers & channels required.MBA, CPG food industry experience and Kroger Headquarter experience strongly preferred.84.51, IRI and/or Nielsen syndicated data usage strongly desired.Previous experience working with Kroger systems preferred.Competencies-Skills: Excellent analytical skills with the ability to process large amounts of data and develop recommendations and action plansSelf-starting, goal directed with proven ability to achieve results through self and othersExcellent organizational, communication, interpersonal, persuasive skillsStrong financial (trade management) acumenAble to relate internal and customer business strategies for positive outcomes.Ability to perform effectively in a team environmentAbility to manage shifting and multiple priorities, motivated, self-starter, tactful, responsive manner with customerProven ability to build effective multi-level cross functional relationships at large Retailers Salary is negotiable based on experience: $117,920 to $176,880 About Land O'Lakes, Inc.Join us and be part of a Fortune 250, farmer- and member-owned cooperative that is reimagining the business of food. We have been named a Top Workplace by Indeed and LinkedIn, and to the TIME 100 Most Influential Companies list.We provide a broad portfolio of benefits to keep you and your family at your best. Land O'Lakes is Where Your Future Takes Root.Land O'Lakes, Inc. is an Equal Opportunity Employer (EOE) M/F/Vets/Disabled. The company maintains a drug-free workforce, including post-employment substance abuse testing pursuant to a Drug and Alcohol Policy.Neither Land O'Lakes, nor its search firms, will ever contact you and ask for confidential information over the phone or in email. If you receive a call or email like this, please do not provide the information being requested.

We are currently seeking a Site Safety Manager to work onsite at the VA Medical Center overseeing the safety of project that entails upgrading of the electronic health records. Specifically, new IT closets will be built along with additional construction renovation of the existing space.2-5 years public/government construction experience neededO.S.H.A. 30 Certified is preferred, but not requiredExcellent verbal and written communication skills.With active projects across the country and bidding work in all 50 states, Cornerstone Contracting has spent the past years aggressively finishing projects on time and building relationships across the country. A relative newcomer to the construction scene in name only the company has deep roots in the industry and a staff of highly-experienced professionals guiding every project.Placing an emphasis on performance and customer service, Cornerstone quickly established a reputation for delivering superior results on time and on budget.What Makes this a Great Opportunity:We've been experiencing 20% growth for the past several years.We have active projects across the country.We have an outstanding reputation in the industry.Our benefit package is outstanding!401(k)Dental insuranceHealth insurancePaid time offVision insuranceCornerstone Contracting provides a highly competitive salary commensurate with experience. In addition, a generous benefit package is offered as well.

A Day In The LifeThe Customer Service Consultant builds relationships with our clients in order to service and retain clients using a variety of communication methods with the primary method being phone. They also identify opportunities to cross sell products.Duties and ResponsibilitiesProactively seeks resolution to client inquiries and issues by researching and analyzing requests or issues using knowledge of our products and processes.Identifies cross selling opportunities while servicing the client using tailored approaches.Provides professional, effective courteous service using customer service techniques and solid judgement.Desired Competencies and Skills:Proven effective customer service skills.Excellent verbal and written communication skills with ability to speak in a calm, concise and empathetic manner.Proficient in ability to use multiple computer systems with ability to multi-task.Ability to adapt to changing client needs and process improvement changes.Welcome to Western & Southern Financial Group - Our focus on creating value for our customers through everything we do is foundational to who we are. We provide meaningful and challenging work for our associates, a key facet of our incredible culture that helps make Western & Southern a career destination.135 years of operating history;Born as a modest, door-to-door life insurance business and built to last foreverRanked 314 on Fortune 500Award winning Talent Development TeamTop 10 for Top Spouse Employer and Military Friendly Employer in 2023We consider Cincinnati the best place to live, work and celebrate life - that is why we are committed to doing good for our communityOur CultureWe are building our company to thrive and provide value to our customers, business partners and associates over the long term. To accomplish this, we look for professionals who embody our culture of integrity, top-notch performance, collaboration and teamwork. We are committed to hiring and developing associates who are driven to excel, have a strong work ethic and use astute, fact-based and ethical judgment in decision-making.Premier Benefits to Support YOUComprehensive benefits including medical, dental, vision, prescription, pet insurance, life insurance, disability, Fertility, maternity/caregiver & parental leave, and more!Retirement solution with our 401(k) savings AND pension plan!Paid time off that increases with tenure.Tuition ReimbursementSubsidized affordable parkingOn-site Cafeteria and fitness center (including sports leagues)On-site Registered NurseCareer Coaching/MentoringIndividualized development plans and career pathingLearn more about who we are visit; www.westernsouthern.com/careers/home-office-careers.Western & Southern is a no nicotine, no tobacco employer in Ohio.Western & Southern Financial Group is an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race (including but not limited to traits historically associated with race such as hair texture and hair style), color, sex (includes pregnancy or related conditions), religion or creed, national origin, citizenship, age, disability, status as a veteran, union membership, ethnicity, gender, gender identity, gender expression, sexual orientation, marital status, political affiliation, or any other protected characteristics as required by federal, state or local law.Job Type: Full-timeBenefits:401(k)401(k) matchingDental insuranceEmployee assistance programEmployee discountFlexible spending accountHealth insuranceLife insurancePaid time offParental leaveProfessional development assistanceReferral programRetirement planTuition reimbursementVision insuranceSchedule:8 hour shiftDay shiftMonday to FridayAbility to commute/relocate:Cincinnati, OH 45202: Reliably commute or planning to relocate before starting work (Required) Work Location: In personExperience:customer service: 1 yearCaring' / 'Kind' / 'Helpful' workplace values & 'Doing An Important Job For The Community' can be expressed in terms as simple as:• 'We're committed to delivering quality customer support.'• 'We have a positive impact on the lives of our customers.'• 'We help every customer have a swift / pleasant / memorable experience.'

Video Banker - Virtual Teller6 Month Contract-To-HireHybrid - Cincinnati, OH (Mandatory on-site training for the first 90+ days)Training Schedule: Monday-Friday 8:00-5:00pm the first 3 weeksWork Schedule: Monday-Friday 11-8pm, with rotating Saturdays every 3rd week 8-5pmPay: $17/HRStart Date: April 29th Overview:Our banking client is looking to hire a Virtual Banker within their Client First Center. This exciting and innovative opportunity involves engaging with customers through various support channels, including incoming ITM sessions and transactions. Video Bankers utilize interactive teller technology to provide customer transaction services, driving retention, adoption, and engagement through non-traditional channels. This is an emerging way for customers to do their banking and speak with a representative in real time - it could be a great way to make an impact and launch your career in a new, growing space!Responsibilities:Monitor technical issues and ensure efficient system utilization.Answer customer inquiries regarding bank products and services via ITM sessions.Stay updated on products, services, policies, and procedures.Resolve customer inquiries or issues related to any loan product offered by First Financial Bank.Conduct customer account transactions and maintenance accurately.Strive for first-contact resolution of customer inquiries and transactions.Escalate requests requiring additional expertise as directed by department leadership.Resolve customer issues through account research and utilization of support materials.Minimum Qualifications:High school diploma or GED.Strong communication skills in a face-to-face environment and comfort being on camera.Demonstrated ability in providing excellent customer service.Strong interpersonal, verbal, and written communication skills.Preferred Qualifications:1+ years of experience in a customer service environment.Working knowledge of database software such as Jack Henry Silverlake or Teller Now/Network Manager.Remote Work Requirements:Meet minimum performance standards and complete work assignments.Maintain availability during designated business hours.Live within 60 miles from Pictoria location.Maintain a separate work environment within the home, free of distractions.Ensure high-speed internet service and ability to connect via wired ethernet cable.Availability for on-site training, technology outages, and supervisor-requested meetings.Adherence to the Bank's data privacy, security, and confidentiality policies.ABOUT EIGHT ELEVEN DBA CALCULATED HIRE: At Eight Eleven, our business is people. Relationships are at the center of what we do. A successful partnership is only as strong as the relationship built. We're your trusted partner for IT hiring, recruiting and staffing needs. For over 16 years, Eight Eleven has established and maintained relationships that are designed to meet your IT staffing needs. Whether it's contract, contract-to-hire, or permanent placement work, we customize our search based upon your company's unique initiatives, culture and technologies. With our national team of recruiters placed at 21 major hubs around the nation, Eight Eleven finds the people best-suited for your business. When you work with us, we work with you. That's the Eight Eleven promise. Eight Eleven Group provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, national origin, age, sex, citizenship, disability, genetic information, gender, sexual orientation, gender identity, marital status, amnesty or status as a covered veteran in accordance with applicable federal, state, and local laws.

Job DescriptionThe Product Manager is responsible for the product planning and execution throughout the Product Lifecycle, including gathering and prioritizing product and customer requirements, defining the product vision, and ensuring revenue and customer satisfaction goals are met. The Product Manager’s job also includes ensuring that the product supports the company’s overall strategy and goals.Key Responsibilities• Manage all technical aspects of product through product lifecycle• Work directly and indirectly with business stakeholders, vendors and third parties to ensure execution of deliverables• Create, maintain and communicate product catalog and technology roadmaps, including near-term delivery, to engage stakeholders across the organization• Identify, measure and improve key product catalog metrics to enhance the customer experience, and create a compelling, relevant product vision using web metrics, customer insights, feedback, research and internal operational metrics• Elicit, define and analyze medium to complex requirements in various formats ensuring they are testable, measurable and traceable• Set criteria for minimum viable product to increase the speed/frequency with which enhancements and new capabilities are delivered• Lead the appropriate teams to refine, prioritize and manage requirements using various tools (e.g., templates, team backlogs, requirements management or agile task management applications)• Lead requirement walk-throughs with key stakeholders using various methods (e.g., team demos, workshops, sprint planning and backlog refinement sessions)• Identify and estimate anticipated work efforts based on priority using requirement work plans, program increment (PI) planning, and sprint planning• Define and resolve dependencies, issues and risks and identify impacted areas through team collaboration• Break down a medium to complex vision into smaller projects, initiatives or features

Current UC employees must apply internally via SuccessFactors > http://bit.ly/UCEMPL Founded in 1819, the University of Cincinnati ranks among the nation's best urban public research universities. Home to over 50,000 students, 11,000 faculty and staff and 332,000 alumni, UC combines a Top 35 public research university with a physical setting The New York Times calls "the most ambitious campus design program in the country." With the launch of Next Lives Here, the Cincinnati Innovation District, a $100 million JobsOhio investment, nine straight years of record enrollment, global leadership in cooperative education, a dynamic academic health center and entry into the Big 12 Conference, UC's momentum has never been stronger. UC's annual budget tops $1.65 billion and its endowment totals $1.8 billion.Job OverviewHoxworth Blood Center (HBC), University of Cincinnati, was founded in 1938 and serves more than 30 hospitals in 18 counties in Southwestern Ohio, Northern Kentucky, and Southeastern Indiana. Annually, Hoxworth collects more than 100,000 units of blood from local donors to help save the lives of patients in area hospitals. Hoxworth Blood Center: Saving Lives Close to Home. HBC is located within the College of Medicine and is the only Regional Blood Center owned and operated by a University in United States. HBC is recruiting for Manager, Biomedical Engineering, to manage the daily operations of the Biomedical Specialist team, and ensure strict compliance with product quality assurance, equipment and procedural standards, health and safety protocols. Experience in daily production of cleanroom environments, as well as interviewing, selection, hiring, and training of new employees with knowledge in cleanroom environment and regulatory framework in accordance with cGMP, FDA, and ISO regulations pertinent to the environmental control in ISO7/8 facilities is crucial. The department supports all operational units within the organization. It ensures effective qualification, use, maintenance, calibration, and repair of medical equipment used in the provision of blood, blood components, tissues, and derivatives in accordance with safety standards and regulatory requirements. The manager implements strategic planning initiatives with experience and working knowledge of metrology, facilities maintenance, and ISO 8655 and/or 17025. Manages cross functional activities that support the interdepartmental communications, productivity, and quality between various operating units. Ensures high quality customer service and successful delivery of outputs. Facilitates qualification and maintenance of all materials/supplies for efficient support to operations. Promotes training, leadership, and staff growth and development. Essential FunctionsExecute the strategic plan of the division, provide leadership to help manage and grow the department and team, and execute core operations in accordance with federal, state, and local laws, regulations, and standards.Ensure effective use, maintenance, calibration, and repair of medical equipment in accordance with safety standards, regulatory requirements.Ensure methods in metrology are appropriately implemented and standards are maintained according to ASTM requirements.Create, implement, and maintain policies and procedures for the department.Write technical documents for standard operating procedures (SOP), training, validations, and requalification documents.Ensure timely project delivery, proper equipment handling, and consistency of operations.Assist with planning the department budget with the Division Director, Core Operations.Manage training and education of all employees in the department. Train staff on new innovations, technology, equipment, software, and services. Provide technical assistance and instruction to staff regarding equipment operation and maintenance.Assist with the management of departmental contracts, and ensure all benefits related to such contracts are optimized.Manage interdepartmental communication, productivity, and quality between and among all operational departments.Support Hoxworth Blood Center's safety, cGMP, and Quality Plan in coordination with the Division Director, Quality and Regulatory Affairs.Support and promote all aspects of our commitment to inclusion and core values.Provide direct and/or indirect supervision to exempt and non-exempt staff (i.e., hiring/firing, performance evaluations, disciplinary action, approve time off, etc.).Perform related duties based on departmental need. This job description may be changed at any time.Required EducationBachelor's Degree in Biomedical Engineering, healthcare, physical or biological sciences, or applicable fieldNine (9) years of relevant work experience and/or other specialized training can be used in lieu of education requirement.Required ExperienceFive (5) years of relevant work experience and/or other specialized training in the fields of equipment and instrumentation management, computer and software information systems, blood banking, biotherapies, transfusion medicine, or allied industriesAdditional Qualifications ConsideredOne (1) year of direct supervisory experience managing employees, teams, and assets is preferredMaster's Degree preferredMT/MLS (ASCP) certification preferredWorking knowledge of computer software, metrology, inventory control, facilities maintenance, and ISO 8655 and/or 17025 experience highly desiredSufficient understanding of regulatory aspects in blood banking, biotherapies, and customer service.Strong technical and operational management experience.Proven track-record for implementing strategies that enhance productivity.Strong decision making and relationship management skills.Proven ability to build, sustain, and influence relationships at all levels of an organization.Exceptional communication and interpersonal skills with the ability to invoke change.Thrive in a corporate culture that expects excellence and innovation.Solution-oriented and makes sound decisions quickly, given tight timeframes.Excellent time/effort prioritization skills in an environment where numerous new demands will constantly arise.Physical Requirements/Work EnvironmentSitting - ContinuouslyRepetitive hand motion (such as typing) - ContinuouslyHearing, listening - ContinuouslyTalking - ContinuouslyStanding - OftenWalking - OftenBending - SeldomStooping - SeldomClimbing stairs/ladders - SeldomKneeling, squatting - SeldomCrouching - SeldomCrawling - SeldomReaching overhead - SeldomPulling, pushing - SeldomLifting - up to 20 pounds - SeldomCompensation and BenefitsUC offers a wide array of complementary and affordable benefit options, to meet the financial, educational, health, and wellness needs of you and your family. Eligibility varies by position and FTE.Competitive salary range dependent on the candidate's experience.Comprehensive insurance plans including medical, dental, vision, and prescription coverage.Flexible spending accounts and an award-winning employee wellness program, plus an employee assistance program.Financial security via our life and long-term disability insurance, accident and illness insurance, and retirement savings plans.Generous paid time off work options including vacation, sick leave, annual holidays, and winter season days in addition to paid parental leave.Tuition remission is available for employees and their eligible dependents.Enjoy discounts for on and off-campus activities and services. As a UC employee, and an employee of an Ohio public institution, if hired you will not contribute to the federal Social Security system, other than contributions to Medicare. Instead, UC employees have the option to contribute to a state retirement plan (OPERS, STRS) or an alternative retirement plan (ARP). To learn more about why UC is a great place to work, please visit our careers page at https://www.uc.edu/careers.html. For questions about the UC recruiting process or to request accommodations with the application, please contact Human Resources at [email protected]. The University of Cincinnati is an Equal Opportunity Employer. REQ: 94942 SF:OMJ SF:RM SF:HEJ, SF:INS SF:HERC SF:DIV SF:LJN SF:IHE

Customer Service Consultant , First Shift, Patient Relations UC Health is hiring a full-time Customer Service Consultant for the Patient Relations department for the first shift at University of Cincinnati Medical Center. The Customer Service Consultant will support the Medical Centers and deliver high-quality care to patients based on assessed needs, established standards of care and according to policy and procedures. About University of Cincinnati Medical Center As part of the Clifton Campus of UC Health, Greater Cincinnati's academic health system, University of Cincinnati Medical Center has served Greater Cincinnati and Northern Kentucky for nearly 200 years. Each year, hundreds of thousands of patients receive care from our world-renowned clinicians and care team. Our experts utilize the most advanced medical knowledge and technology available, providing a level of specialty and subspecialty medical care that is not available anywhere else in Greater Cincinnati. UC Medical Center is also home to medical breakthroughs- our physician experts conduct basic, translational and clinical research, leading to new therapies and care protocols, and connecting patients to the latest and most advanced treatments. UC Medical Center houses Greater Cincinnati's only Level I adult trauma center, which includes the right mix of specialist and medical resources available at a moment's notice for a wide variety of the most complex medical conditions and injuries.Education and Experience Requirements: Associate's Degree required. Notary Public for the State of Ohio preferred. Three years' experience in complaint management, conflict resolution and customer service in a healthcare environment. Demonstrated ability to work with a diverse population. Training and public presentation skills Must have strong customer service and communication skills both written and verbal. Skilled in sensitivity awareness Able to apply insight and sound judgment in stressful situations. Able to assess and resolve operational and system problems. Must demonstrate ability to utilize Microsoft Office products. Bilingual communication skills are preferred. Experience with Microsoft various programs (MIDAS and LastWord is preferred) At UC Health, we're proud to have the best and brightest teams and clinicians collaborating toward our common purpose: to advance healing and reduce suffering. As the region's adult academic health system, we strive for innovation and provide world-class care for not only our community, but patients from all over the world. Join our team and you'll be able to develop your skills, grow your career, build relationships with your peers and patients, and help us be a source of hope for our friends and neighbors. UC Health is committed to providing an inclusive, equitable, and diverse place of employment.Join our team to BE UC Health. Be Extraordinary. Be Supported. Be Hope. Apply Today!About UC Health UC Health is an integrated academic health system serving Greater Cincinnati and Northern Kentucky. In partnership with the University of Cincinnati, UC Health combines clinical expertise and compassion with research and teaching-a combination that provides patients with options for even the most complex situations. Members of UC Health include: UC Medical Center, West Chester Hospital, Daniel Drake Center for Post-Acute Care, Bridgeway Pointe Assisted Living, University of Cincinnati Physicians and UC Health Ambulatory Services (with more than 900 board-certified clinicians and surgeons), Lindner Center of HOPE and several specialized institutes including: UC Gardner Neuroscience Institute and the University of Cincinnati Cancer Center. Many UC Health locations have received national recognition for outstanding quality and patient satisfaction. Learn more at uchealth.com.Job Responsibilities The primary function of the Customer Service Consultant is to work in partnership with the healthcare team to enhance overall customer satisfaction for patients, visitors and staff through excellent service and quality care. This includes supporting a proactive vs. reactive approach to resolving problems and complaints with respect to care, treatment, patient rights and ability to access hospital services. Proactive consultation to managers and staff with the goal of improving patient and family experiences. Competent to discuss the state of patient experience, complaint volumes with all levels of management. Serves as an expert in patient satisfaction; able offer recommendations to increase patient satisfaction. Educating staff on queues to help identify potential issues that may result in a complaint or grievance, customer service best practices and service recovery methods. Attend and participate in unit/department staff meetings as requested. Communicate information about the hospital's policies and procedures, informing patients, families, and visitors of hospital services available to them, i.e. parking, helping to arrange overnight stays, etc. Listen empathetically to patient concerns and communicate special needs of patient /family/visitor with staff and administration when appropriate. Advocate for quality care, treatment, respect and rights of all patients. Mediation in family meetings with treatment team and families. Maintain notary license if requested at the UC site you work at and provide notary services for patients, families and staff as requested. Make suggestions and recommendations to improve customer service processes throughout the system. Provide equipment for hearing impaired, i.e. TTY volume control phones, light signalers, call lights, tele sitters, etc. Provide service recovery as appropriate based on sub-par service received. Work in partnership with the unit/department leaders and staff to address issues or complaints through early intervention and problem resolution. Assess situations of risk and refer issues of malpractice, personal injury, wrongful death, abuse, and missing personal property to Risk Management. Evaluate situations requiring substitute consent, when patients have no next of kin and are physically and/or mentally unable to give informed consent and refer staff to call Ethics consult team. Refer immediate patient and family concerns and/or compliments to appropriate department leaders in a timely manner. Proficiency uses emotional intelligence to manage both your own emotions and understand the emotions of patients, family, and staff around you. Situational awareness to perceive, understand and effectively respond to one's situation. Critical thinking and problem-solving skills to aid in complaint resolution and education. Make referrals to appropriate departments/services for patient assistance when appropriate. Follow-up with those patients who have identified a concern during their hospital visit. Provide professional etiquette and empathetic service on both phone and in person meetings. Professional de-escalation techniques both on the phone and in person with upset patients and family. Active listening to build rapport and improve mutual understanding. Use of appropriate questioning based on each situation to gain understanding about the concerns. Written documentation will be timely, accurate, professional, complete and grammatically correct. Case documentation will communicate to anyone reading the case the details of what, who, why, how as well as the outcome of the investigation into the case. Follow up with patient or family will be documented in the case documentation. Track problem areas and identify trends happening in specific departments/units. Identify system problems; make recommendations; and assist in resolutions and opportunities for improvement in service delivery. Participate in the development of policies and procedures related to patient rights and satisfaction. Provide timely, accurate and complete documentation regarding the investigation process, i.e. subjective data; objective data; assessment; and resolution as well as documented follow up to the complainant. Attend departmental staff meetings and mandatory in-service training sessions. Job Responsibilities The primary function of the Customer Service Consultant is to work in partnership with the healthcare team to enhance overall customer satisfaction for patients, visitors and staff through excellent service and quality care. This includes supporting a proactive vs. reactive approach to resolving problems and complaints with respect to care, treatment, patient rights and ability to access hospital services. Proactive consultation to managers and staff with the goal of improving patient and family experiences. Competent to discuss the state of patient experience, complaint volumes with all levels of management. Serves as an expert in patient satisfaction; able offer recommendations to increase patient satisfaction. Educating staff on queues to help identify potential issues that may result in a complaint or grievance, customer service best practices and service recovery methods. Attend and participate in unit/department staff meetings as requested. Communicate information about the hospital's policies and procedures, informing patients, families, and visitors of hospital services available to them, i.e. parking, helping to arrange overnight stays, etc. Listen empathetically to patient concerns and communicate special needs of patient /family/visitor with staff and administration when appropriate. Advocate for quality care, treatment, respect and rights of all patients. Mediation in family meetings with treatment team and families. Maintain notary license if requested at the UC site you work at and provide notary services for patients, families and staff as requested. Make suggestions and recommendations to improve customer service processes throughout the system. Provide equipment for hearing impaired, i.e. TTY volume control phones, light signalers, call lights, tele sitters, etc. Provide service recovery as appropriate based on sub-par service received. Work in partnership with the unit/department leaders and staff to address issues or complaints through early intervention and problem resolution. Assess situations of risk and refer issues of malpractice, personal injury, wrongful death, abuse, and missing personal property to Risk Management. Evaluate situations requiring substitute consent, when patients have no next of kin and are physically and/or mentally unable to give informed consent and refer staff to call Ethics consult team. Refer immediate patient and family concerns and/or compliments to appropriate department leaders in a timely manner. Proficiency uses emotional intelligence to manage both your own emotions and understand the emotions of patients, family, and staff around you. Situational awareness to perceive, understand and effectively respond to one's situation. Critical thinking and problem-solving skills to aid in complaint resolution and education. Make referrals to appropriate departments/services for patient assistance when appropriate. Follow-up with those patients who have identified a concern during their hospital visit. Provide professional etiquette and empathetic service on both phone and in person meetings. Professional de-escalation techniques both on the phone and in person with upset patients and family. Active listening to build rapport and improve mutual understanding. Use of appropriate questioning based on each situation to gain understanding about the concerns. Written documentation will be timely, accurate, professional, complete and grammatically correct. Case documentation will communicate to anyone reading the case the details of what, who, why, how as well as the outcome of the investigation into the case. Follow up with patient or family will be documented in the case documentation. Track problem areas and identify trends happening in specific departments/units. Identify system problems; make recommendations; and assist in resolutions and opportunities for improvement in service delivery. Participate in the development of policies and procedures related to patient rights and satisfaction. Provide timely, accurate and complete documentation regarding the investigation process, i.e. subjective data; objective data; assessment; and resolution as well as documented follow up to the complainant. Attend departmental staff meetings and mandatory in-service training sessions.

Provide project leadership and establish, implement and support a proactive project safety cultureManage the development and review of bid packages to procure competitive subcontract proposalsManage job-site subcontractor meetings to ensure that the project goals are metReview monthly invoices and oversees documentation and approval needed to ensure timely funding for the projectLead the management of cost reporting including but not limited to contracts, purchase orders, and scope revisions to achieve defined project goalsEnsure overall financial health of the project and project forecastsRepresent our client in the subcontract negotiationsMPI does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, veteran status, marital status, or based on an individual's status in any group or class protected by applicable federal, state or local law. MPI encourages applications from minorities, women, the disabled, protected veterans and all other qualified applicants.5+ years of Construction Project Management experience.Working knowledge of construction technology and details.PreviousCandidate must be extremely proficient reviewing and understanding all construction documents including specifications and drawings.Excellent written and oral communication skills with various parties including management, subcontractors, consultants, architects, vendors and clients.Working knowledge of skilled trades including carpentry, masonry, concrete work, site excavation and grading, plumbing, fire protection, HVAC and electrical.

Work across Project Management team and manage the day-to day operationsAbility to make decisions that consider both schedule and budgetsEffectively communicate relevant project information to superiorsManage scope review processNegotiate change ordersmanage permit and occupancy with government agenciesManage and update budgetsConduct regular status meetings with project teamDeliver projects on time and within company profit targetsApply now and your resume will be considered within 24 hoursMPI does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, veteran status, marital status, or based on an individual's status in any group or class protected by applicable federal, state or local law. MPI encourages applications from minorities, women, the disabled, protected veterans and all other qualified applicants.MPI does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, veteran status, marital status, or based on an individual's status in any group or class protected by applicable federal, state or local law. MPI encourages applications from minorities, women, the disabled, protected veterans and all other qualified applicants.-Bachelor's Degree preferred (Architecture, Engineering, Construction Management is plus)-Project Management 2+ years required or APM with 3-4 years experience-Experience with a General Contractor-Conceptual Estimating experience-Communication skills and can wear many hats-Procore experience is a plus

Must HavesPrior experience in the service industry (working with customers)Highschool diploma/GEDStrong communication and interpersonal skillsDesire for long term opportunity & to grow in the companyPlussesPrior call center experienceBachelor's degreeDay to DayA large financial group in Cincinnati is seeking Customer Service Consultants to join their Enterprise Engagement Center. This team is completing inbound service calls to current clients regarding payments, customer service, and filing claims. This person builds client relationships by researching, analyzing and resolving service requests and complaints. Reviews client account for the purposes of conservation and potential cross-sell opportunities. Conducts conservation efforts to retain clients' business. They will ensure compliance regulations are met and maintain comprehensive knowledge to fully service clients. They are required to meet or exceed established performance objectives. They work with some supervision and are expected to utilize critical thinking skills to resolve issues, overcome objections and de-escalate client interactions. Escalates to Team Lead or Manager when appropriate.