Facilities Project Manager Salary in Waltham, MA

Working closely with the Practice Manager, the Team Lead for the MGH GI Associates will function as the initial point of contact and primary interface between staff, patients and clinicians on their team. The incumbent provides administrative support to practice staff, clinicians and the Practice Manager in an ambulatory care setting and will be responsible for coordinating the day-to-day operations for the MGH GI Associates Teams. Ensures coordinated processes and procedures across practices. Working collaboratively with the management team, the Team Lead will ensure strong regulatory compliance and a positive patient experience and patient throughput in the GI associates practices.Monitors all aspects of patient experience and suggests improvements or implements after discussion with the Practice Manager when needed. Monitors physician clinic schedules on a daily basis to assess accuracy and efficiency in patient scheduling. Monitors patient wait times, evaluating problems and suggesting action plans to address issues to the Practice Manager. Ensures that staff are assigned to work the reschedule and wait lists on a regular basis to ensure that cancellations are filled. Monitors work queues and assists with work as needed.Ensures patients are rescheduled efficiently, working with Practice Manager and providers when necessary to obtain appointments within a reasonable time frame. Delegates and distributes work, as necessary, to meet established deadlines/metrics.Recommends solutions and improvements. Participates in department wide-improvements. Assist in the development and communication of department policies and procedures. Communicates and implements department policies and procedures to all team members and makes recommendations for revisions.Ensures administrative processes and procedures are coordinated, communicated and in compliance across practices.Acts as Cadence/ OPT time super user and the main point of contact for updates and trainingPerforms duties of Patient Service Coordinators level 2 and 3 60% Team Lead/40% PSCIII. Staff Coordination:Supervises daily activities of patient service coordinators, temporary support staff and other staff who provide services in the outpatient setting. In collaboration with Practice Manager, may also include coordination of administrative functions of daily operations of medical assistantsCollaborates with Practice Manager on decisions regarding vacations, lunch and break times, altering schedules as needed. Ensures or provides cross-coverage during staffing shortages and vacations. With approval from the Practice Manager, requests temporary help when necessary. Promotes teamwork in daily activities, exercises diplomacy and consistently uses effective communication skills. In collaboration with the Practice Manager, assists in hiring and evaluating performance. Coordinates and conducts the orientation of new employees.Provides coaching and mentoring to team members on an ongoing basis to improve operational effectiveness and quality Ensures staff are trained on systems and processes and compliant with Joint Commission and other regulatory requirements/standards as it relates to their jobs. Implements re-training efforts as necessary and monitors progress. Provides clear directions, consistent and timely feedback to staff, under the direction of the Practice Manager. Develops and maintains programs to boost employee morale. Financial & Billing: • Ensures that the billing encounters are closed in an effective and efficient manner, incorporating all applicable service standards. • Monitors exam room usage for all practices on the suite for cost allocation purposes. • Reviews monthly staffing/weekly hours and provides analysis of staffing utilization.• In collaboration with the Practice Manager, develops and implements systems to ensure cost effective operations.Office Coordination, Safety and Compliance: • Maintains supplies, forms, requisitions and equipment. Coordinates repairs and replacement of equipment under the direction of the Practice Manager Serves as point person for the practice's environmental issues related to repairs, cleaning, directories, signage, security, information systems etc. Maintains cleanliness and general upkeep of suite, including coordinating services provided by MGH Environmental Services, Building and Grounds and Bio Engineering. Understands space needs and identifies and attempts to resolves any outstanding issues.Identifies opportunities for operations and workflow improvement and reviews them with the Practice Manager. Works closely with the Practice Manager to plan and implement changes. Acts as a liaison between professional staff, support staff, patients and external customers. Acts as a role model to all staff and when disseminating information and actively listens to the perspectives of all involved.Works with the Practice Manager to contribute to the development and updating of all policies and procedures related to the provision of patient care. Is knowledgeable of and promotes administrative and employee policies. Projects and Professional Development:• Completes project work as assigned by the Practice Manager to support the diverse needs of the practice, including those related to facilities, information systems, communication, coordination among entities, marketing and managed care. • Assists in the development of any enhancements being made to GI Associates• Identifies learning opportunities and collaborates to enhance professional development.• Continuously evaluates role and makes recommendations for change to ensure that departmental clinical support needs are met.Qualifications 1. Associate's Degree required. Bachelor's Degree in business administration, health care administration, or related field preferred.2. Minimum of 5 years' experience in a medical or healthcare setting, with specific experience in the outpatient/ambulatory care setting.3. Intermediate to advanced PC skills (MS Office, Windows) required. Prior experience with MGH systems (EPIC, Outlook) helpful but not essential.4. Prior experience working directly with physicians.5. Experience in working in a large, complicated organization is a plus. 6. Some prior supervisory experience helpful.EEO Statement Massachusetts General Hospital is an Affirmative Action Employer. By embracing diverse skills, perspectives and ideas, we choose to lead. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment.

GENERAL SUMMARY/ OVERVIEW STATEMENT: Receiving general direction from the Senior Director of Clinical Operations and the Division Chief of Foot & Ankle, the Sr. Administrative Manager is responsible for clinical and administrative operations, budget management, and human resources management of the Orthopaedic Ambulatory Practice at Mass General Waltham - home to the largest standalone Foot & Ankle Center in New England. This will include direct oversight of the Orthopaedic Ambulatory Practice located in Waltham MA/Foot & Ankle Center, and collaboration with leadership in our satellite operations including Boston, Danvers, Foxboro and Newton Wellesley. Drawing on a broad understanding of Hospital practices and policies and displaying a high degree of initiative and independent judgment, the Sr. Administrative Manager will continually assess and direct a wide range of programmatic issues including personnel, operational and financial management, long-range planning and project development. This position will collaborate closely with the providers of the Foot and Ankle and Podiatric services, as well as all other Orthopaedic sub-specialties in Waltham. Responsibilities will also include oversight and cultivation of the growth of this Foot & Ankle center on a regional, national, and international level, as well as the Foot & Ankle Retail store, which is adjacent to the clinic in Waltham, MA.PRINCIPAL DUTIES AND RESPONSIBILITIES: Human ResourcesDirectly manages 25-30 front line staff (Medical Assistants, Practice Coordinators, Retail Staff) and Advanced Practitioners.Responsible for recruiting, onboarding, training and retaining superb team.Manage schedules, time off requests, clinic coverage.Oversee coordination of resources across Waltham and collaborate with satellite leadership.Approve payroll.Develop team and fosters a culture of team building, and staff development.Collaborate with other Orthopaedic leadership/managers in Waltham to meet staffing needs for site location.Work closely with physicians - listens to feedback, takes action related to practice issues, serves as a liaison in meetings.Hold regular staff meetings.Act as authorized signer for hospital systems requiring security including information systems and security access.Develop and conducts the clinician orientation including trainees in July and professional staff when added throughout the year.Facility ManagementManage 13,000 sq ft Foot & Ankle facility that opened in March of 2015.Manage 2,000 sq ft Foot & Ankle retail space that opened in March 2018.Collaborate with the Director of Research to address issues that impact direct reports/surgeons.Responsible for work requests, inventory management, and clinic aestheticsManage incoming bills related to standalone PO based practice.Create purchase orders.Practice OperationsEnhance workflows for staff and providers by engaging in numerous process improvement initiatives. Current projects include increasing patient access by decreasing wait days and increasing use of telehealth; streamlining check-in/out process to facilitate patient follow through clinic; PROMS; co-pay collections.Hold process improvement and quality forums with staff and physicians.Manage and resolves patients' complaints.Revise ambulatory practice systems as necessary to maximize efficiency and meet hospital requirements.Troubleshoot and resolves issues as they arise.Inform staff of policy and procedural changesIdentify and evaluates the means for improving systems, costs and distribution of personnel.Make recommendations to Director and/or Service Chief for improvements and will be encouraged and expected to maintain active lines of communication towards continued growth and development of the center and its satellites, with a focus on high-quality, cost-efficient care, patient satisfaction, financial stability, and value driven health care.Serve as liaison for Waltham site, working collaboratively with managers across sub-specialties who practice in Waltham.Work with retail staff to streamline retail operations while providing world-class customer service. Lead Durable Medical Equipment (DME) program and align with Sports Medicine DME program to meet the needs of other practices across Mass General Waltham. FinancialSupervise and supports the billing and collection efforts for services and effective purchasing practices.Collaborate with Sr. Finance Director to create budget for Division of Foot & Ankle surgery with focus on managing expenses while growing revenue opportunities. Service currently generates over 20,000 visits and 1,000 surgeries per year and is expected to exceed 25,000 visits and several thousand surgeries per year with new recruitments.Manage billing processes and procedures related to unique service offerings: Durable Medical Equipment (DME), Shockwave Therapy, Plasma Injections, Orthotics, etc.Provide direction to retail staff, with focus on growing sales while controlling expenses. StrategicResponsible for the continued development of the Foot & Ankle Center, and will be responsible for implementing and supervising operations, growth, and strategic planning at this location.Act as a liaison to other hospital units and divisions.Responsible for implementing marketing initiatives to promote divisions. Prepare and present materials in a variety of forums including division and/or department meetings.Qualifications SKILLS/ ABILITIES/ COMPETENCIES REQUIRED: Must demonstrate strong leadership abilities.Strong communication and interpersonal skills.Ability to provide support, direction and development to staff.Effective analytical skills.Ability to make decisions quickly and independently.Knowledge of financial analysis.High level of trust and reliability.Strong sense of fairness in dealing with personnel at subordinate, peer and superior levels.EDUCATION: BS Required. Masters preferred.EXPERIENCE: Minimum of 5 to 7 years directly related experience preferred.Minimum of 2 years supervisory experience required.SUPERVISORY RESPONSIBILITY: Directly supervises 25-30 or more support staff. FISCAL RESPONSIBILITY: Practice site anticipated to see 30,000+ clinic visits per year.WORKING CONDITIONS: Work is performed in an office environment.EEO Statement Massachusetts General Hospital is an Affirmative Action Employer. By embracing diverse skills, perspectives and ideas, we choose to lead. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment.

Internal Title: Project Analyst Sr. - Soft ServicesDuration: 11-month contractHybrid - Waltham, MAResponsibilities: • Key player in the development and enhancement of soft services and consolidation center.• Translate specific business and end user needs into actionable plans.• Define the scope and objectives of various services and projects.• Develop innovative service offerings based on market trends and end user needs.• Support the entire life-cycle of a project, including creating and maintaining project plans and establishing timelines.• Ensure successful implementation of soft services programs by working with cross-functional teams and service providers.• Monitor project progress, identify and mitigate potential risks.• Conduct regular meetings with stakeholders for updates and feedback.• Evaluate program performance and drive continuous improvement.• Develop and write standard operating procedures (SOPs), preventive maintenance (PM) schedules, and training programs.Qualifications: • Experience of using business analysis tools/techniques to design and deliver business change• Strong engagement, communication and facilitation skills, including presentation and influencing skills• Experience of working in a regulated environment• Experience of working with third party suppliers/vendors• Evidence of excellent communication skills and building excellent relationships internally and externally Business acumen