Clinical Project Manager Salary in Waltham, MA

Mass General Brigham Home Care, an affiliate of Mass General Brigham, is committed to supporting patient care, research, teaching, and service to the community. We place great value on being a diverse, equitable and inclusive organization as we aim to reflect the diversity of the patients we serve. At Mass General Brigham, we believe in equal access to quality care, employment and advancement opportunities encompassing the full spectrum of human diversity: race, gender identity, sexual orientation, ability, religion, ethnicity, national origin and all the other forms of human presence and expression that make us better able to provide innovative and cutting-edge healthcare and research.DescriptionMass General Brigham Home Care serves patients from rehabilitation after illness or injury, to chronic disease management. We are dedicated to providing the highest quality specialized care designed to meet the patients' unique needs with the goal of optimizing independence and quality of life. Our clinicians are highly skilled and able to function both independently and as part of an interdisciplinary team.We value the uniqueness of our employees who are a reflection of the communities and patients that we serve. Our attractive and comprehensive benefits package is designed to meet the needs of our employees.Qualifications Job SummaryOversight of quality and compliance programs in assigned region. Perform quality reviews ensuring clinical documentation is comprehensive so as to provide a high quality of patient care, along with ensuring that documentation is in compliance with regulatory requirements for a home health agency. Manage and process quality and compliance issues through resolution. Manage assigned quality and compliance projects.Key Activities• Oversight of quality and compliance trends, issues and resolutions• Identify improvement opportunities and assist in development of improvement plan• Assume leadership role as expert resource in at least one area of quality and compliance, staying abreast of new developments and keeping department members and the organization informed• Manage record requests, subpoenas, interactions and communications with regulatory officials as it relates to region specific requests and needs.• Work closely with other staff members to ensure that quality and compliance standards are adhered to.Qualifications and Experience• Current Massachusetts license as a registered nurse or rehab therapist• Minimum 2 years clinical experience in a home health environment• Familiarity with clinical documentation requirements in home health environment• Computer literate with working knowledge of Microsoft Office and ability to learn a variety of other software applications• Ability to travel throughout eastern Massachusetts within Mass General Brigham geographic regions• Previous medical records review experience preferred• Ability to develop and maintain strong working relationships with clinical managers• Strong organizational and communications skills. Ability to interpret and analyze data• Ability to manage projects independently and assume responsibility for successful completion• Operate with integrity, honesty and objectivityEEO Statement Mass General Brigham Home Care is an Equal Opportunity Employer. By embracing diverse skills, perspectives and ideas, we choose to lead. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment.

GENERAL SUMMARY/ OVERVIEW STATEMENT: Receiving general supervision from the Nursing Director or Nursing Coordinator, incumbent is responsible for maintaining efficiency of patient flow. Provides overall support to patients by assisting physicians and nurses to fulfill a wide range of therapeutic and diagnostic procedures. Responsible for orientation/training of new staff; completes special projects that are practice specific.PRINCIPAL DUTIES AND RESPONSIBILITIES:• Performs all duties that are the responsibility of a Medical Assistant I.• Reviews daily schedule of patients and ensure that all appropriate preparations are in place to facilitate efficient patient flow.• Greets patients coming in for appointments, in a professional manner, and escorts them into patient exam room.• Obtains basic patient vital statistics (blood pressure, weight, etc.) and appropriately prepares patient for physician evaluation.• Maintains patient exam rooms, setting up and stocking, as appropriate.• Cleans instruments and equipment using appropriate sterilization techniques.• Completes requisitions for diagnostic tests for physician review and approval.• Assists with specialized diagnostic and therapeutic procedures.• Delivers laboratory specimens to designated areas.• Prepares procedural medications under supervision of physician/NP• When needed, escorts patients to desired destinations. Under guidelines provided by the nurses, assists in the sorting and follow-up of laboratory test results.• Participates in all quality assurance activities of the practice with respect to patient care.• Orients and trains new staff.• Performs projects specific to the Medical Assistant role as directed by the Ambulatory Nurse Director, such as coordinating data collection for research projects, maintaining inventory lists, tracking statistical data, etc.• Maintains and updates the Medical Assistant Manual.• Maintains all clinical supplies, including stocking and ordering on an ongoing and an as needed basis.• Maintains and tracks clinical equipment in conjunction with the floor manager.• Provides inservice to colleagues on new equipment and procedures.• Actively participates in unit planning and management through meetings and discussions with nursing leadership.CUSTOMER SERVICE: Conveys Compassion: Demonstrates awareness and shows sensitivity to others' needs. Respectful of Others: Considers others' viewpoints and treats others with honesty, fairness and integrity. Speaks highly of the capabilities of the hospital and its staff. Attentive to Others: Actively looks for ways to help customers by identifying and proposing appropriate solutions and/or services.Collaborates with Others: Maintains cooperative working relationships and builds team identity. Promotes a friendly, cooperative climate within the department and hospital setting. Accountable for Actions: Establishes a high degree of trust and credibility with others. Evokes confidence in character, abilities and truthfulness. Demonstrates efforts to succeed and excel. Guards patient privacy.Informative: Proactively shares information with others. Adaptable to Others: Manages multiple demands, shifting priorities and rapid change. Adapts plans, behavior or approaches to fit major change situations.Acts Professionally: Builds trust through reliability and authenticity. Demonstrates results-oriented behavior. Develops constructive, cooperative relationships with others.Emotionally Self Aware: Understands the implications of own emotions and manages appropriately.Safety: Is aware of and adheres to safety measures for both patient and staff.Qualifications QUALIFICATIONS: High School Diploma or equivalentMedical Assistant and Basic Life Support certification recommended; Nursing Assistant certification or other academic preparation may be considered in lieu of certification.1-2 years of prior clinical experience, preferably in an ambulatory Ob/Gyn setting.Current Basic CPR certification preferredAble to perform Non-stress tests if working in OB division.SKILLS/ ABILITIES/ COMPETENCIES REQUIRED: • Strong interpersonal and communication skills.• Strong clinical and judgment skills.• Good organizational skills and the ability to prioritize tasks effectively.• Ability to work successfully as a team player• Demonstrated knowledge of varied medical procedures, such as vital signs, phlebotomy, specimen collection, sterile procedure, etc.WORKING CONDITIONS:Outpatient office settingEEO Statement Massachusetts General Hospital is an Affirmative Action Employer. By embracing diverse skills, perspectives and ideas, we choose to lead. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment.

GENERAL SUMMARY/ OVERVIEW STATEMENT: Receiving general supervision from the Nursing Director or Nursing Coordinator, incumbent is responsible for maintaining efficiency of patient flow. Provides overall support to patients by assisting physicians and nurses to fulfill a wide range of therapeutic and diagnostic procedures. Responsible for orientation/training of new staff; completes special projects that are practice specific.PRINCIPAL DUTIES AND RESPONSIBILITIES:• Performs all duties that are the responsibility of a Medical Assistant I.• Reviews daily schedule of patients and ensure that all appropriate preparations are in place to facilitate efficient patient flow.• Greets patients coming in for appointments, in a professional manner, and escorts them into patient exam room.• Obtains basic patient vital statistics (blood pressure, weight, etc.) and appropriately prepares patient for physician evaluation.• Maintains patient exam rooms, setting up and stocking, as appropriate.• Cleans instruments and equipment using appropriate sterilization techniques.• Completes requisitions for diagnostic tests for physician review and approval.• Assists with specialized diagnostic and therapeutic procedures.• Delivers laboratory specimens to designated areas.• Prepares procedural medications under supervision of physician/NP• When needed, escorts patients to desired destinations. Under guidelines provided by the nurses, assists in the sorting and follow-up of laboratory test results.• Participates in all quality assurance activities of the practice with respect to patient care.• Orients and trains new staff.• Performs projects specific to the Medical Assistant role as directed by the Ambulatory Nurse Director, such as coordinating data collection for research projects, maintaining inventory lists, tracking statistical data, etc.• Maintains and updates the Medical Assistant Manual.• Maintains all clinical supplies, including stocking and ordering on an ongoing and an as needed basis.• Maintains and tracks clinical equipment in conjunction with the floor manager.• Provides inservice to colleagues on new equipment and procedures.• Actively participates in unit planning and management through meetings and discussions with nursing leadership.CUSTOMER SERVICE: Conveys Compassion: Demonstrates awareness and shows sensitivity to others' needs. Respectful of Others: Considers others' viewpoints and treats others with honesty, fairness and integrity. Speaks highly of the capabilities of the hospital and its staff. Attentive to Others: Actively looks for ways to help customers by identifying and proposing appropriate solutions and/or services.Collaborates with Others: Maintains cooperative working relationships and builds team identity. Promotes a friendly, cooperative climate within the department and hospital setting. Accountable for Actions: Establishes a high degree of trust and credibility with others. Evokes confidence in character, abilities and truthfulness. Demonstrates efforts to succeed and excel. Guards patient privacy.Informative: Proactively shares information with others. Adaptable to Others: Manages multiple demands, shifting priorities and rapid change. Adapts plans, behavior or approaches to fit major change situations.Acts Professionally: Builds trust through reliability and authenticity. Demonstrates results-oriented behavior. Develops constructive, cooperative relationships with others.Emotionally Self Aware: Understands the implications of own emotions and manages appropriately.Safety: Is aware of and adheres to safety measures for both patient and staff.Qualifications QUALIFICATIONS: High School Diploma or equivalentMedical Assistant and Basic Life Support certification recommended; Nursing Assistant certification or other academic preparation may be considered in lieu of certification.1-2 years of prior clinical experience, preferably in an ambulatory Ob/Gyn setting.Current Basic CPR certification preferredAble to perform Non-stress tests if working in OB division.SKILLS/ ABILITIES/ COMPETENCIES REQUIRED: • Strong interpersonal and communication skills.• Strong clinical and judgment skills.• Good organizational skills and the ability to prioritize tasks effectively.• Ability to work successfully as a team player• Demonstrated knowledge of varied medical procedures, such as vital signs, phlebotomy, specimen collection, sterile procedure, etc.WORKING CONDITIONS:Outpatient office settingEEO Statement Massachusetts General Hospital is an Affirmative Action Employer. By embracing diverse skills, perspectives and ideas, we choose to lead. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment.

Working closely with the Practice Manager, the Team Lead for the MGH GI Associates will function as the initial point of contact and primary interface between staff, patients and clinicians on their team. The incumbent provides administrative support to practice staff, clinicians and the Practice Manager in an ambulatory care setting and will be responsible for coordinating the day-to-day operations for the MGH GI Associates Teams. Ensures coordinated processes and procedures across practices. Working collaboratively with the management team, the Team Lead will ensure strong regulatory compliance and a positive patient experience and patient throughput in the GI associates practices.Monitors all aspects of patient experience and suggests improvements or implements after discussion with the Practice Manager when needed. Monitors physician clinic schedules on a daily basis to assess accuracy and efficiency in patient scheduling. Monitors patient wait times, evaluating problems and suggesting action plans to address issues to the Practice Manager. Ensures that staff are assigned to work the reschedule and wait lists on a regular basis to ensure that cancellations are filled. Monitors work queues and assists with work as needed.Ensures patients are rescheduled efficiently, working with Practice Manager and providers when necessary to obtain appointments within a reasonable time frame. Delegates and distributes work, as necessary, to meet established deadlines/metrics.Recommends solutions and improvements. Participates in department wide-improvements. Assist in the development and communication of department policies and procedures. Communicates and implements department policies and procedures to all team members and makes recommendations for revisions.Ensures administrative processes and procedures are coordinated, communicated and in compliance across practices.Acts as Cadence/ OPT time super user and the main point of contact for updates and trainingPerforms duties of Patient Service Coordinators level 2 and 3 60% Team Lead/40% PSCIII. Staff Coordination:Supervises daily activities of patient service coordinators, temporary support staff and other staff who provide services in the outpatient setting. In collaboration with Practice Manager, may also include coordination of administrative functions of daily operations of medical assistantsCollaborates with Practice Manager on decisions regarding vacations, lunch and break times, altering schedules as needed. Ensures or provides cross-coverage during staffing shortages and vacations. With approval from the Practice Manager, requests temporary help when necessary. Promotes teamwork in daily activities, exercises diplomacy and consistently uses effective communication skills. In collaboration with the Practice Manager, assists in hiring and evaluating performance. Coordinates and conducts the orientation of new employees.Provides coaching and mentoring to team members on an ongoing basis to improve operational effectiveness and quality Ensures staff are trained on systems and processes and compliant with Joint Commission and other regulatory requirements/standards as it relates to their jobs. Implements re-training efforts as necessary and monitors progress. Provides clear directions, consistent and timely feedback to staff, under the direction of the Practice Manager. Develops and maintains programs to boost employee morale. Financial & Billing: • Ensures that the billing encounters are closed in an effective and efficient manner, incorporating all applicable service standards. • Monitors exam room usage for all practices on the suite for cost allocation purposes. • Reviews monthly staffing/weekly hours and provides analysis of staffing utilization.• In collaboration with the Practice Manager, develops and implements systems to ensure cost effective operations.Office Coordination, Safety and Compliance: • Maintains supplies, forms, requisitions and equipment. Coordinates repairs and replacement of equipment under the direction of the Practice Manager Serves as point person for the practice's environmental issues related to repairs, cleaning, directories, signage, security, information systems etc. Maintains cleanliness and general upkeep of suite, including coordinating services provided by MGH Environmental Services, Building and Grounds and Bio Engineering. Understands space needs and identifies and attempts to resolves any outstanding issues.Identifies opportunities for operations and workflow improvement and reviews them with the Practice Manager. Works closely with the Practice Manager to plan and implement changes. Acts as a liaison between professional staff, support staff, patients and external customers. Acts as a role model to all staff and when disseminating information and actively listens to the perspectives of all involved.Works with the Practice Manager to contribute to the development and updating of all policies and procedures related to the provision of patient care. Is knowledgeable of and promotes administrative and employee policies. Projects and Professional Development:• Completes project work as assigned by the Practice Manager to support the diverse needs of the practice, including those related to facilities, information systems, communication, coordination among entities, marketing and managed care. • Assists in the development of any enhancements being made to GI Associates• Identifies learning opportunities and collaborates to enhance professional development.• Continuously evaluates role and makes recommendations for change to ensure that departmental clinical support needs are met.Qualifications 1. Associate's Degree required. Bachelor's Degree in business administration, health care administration, or related field preferred.2. Minimum of 5 years' experience in a medical or healthcare setting, with specific experience in the outpatient/ambulatory care setting.3. Intermediate to advanced PC skills (MS Office, Windows) required. Prior experience with MGH systems (EPIC, Outlook) helpful but not essential.4. Prior experience working directly with physicians.5. Experience in working in a large, complicated organization is a plus. 6. Some prior supervisory experience helpful.EEO Statement Massachusetts General Hospital is an Affirmative Action Employer. By embracing diverse skills, perspectives and ideas, we choose to lead. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment.

GENERAL SUMMARY/ OVERVIEW STATEMENT: Receiving general direction from the Senior Director of Clinical Operations and the Division Chief of Foot & Ankle, the Sr. Administrative Manager is responsible for clinical and administrative operations, budget management, and human resources management of the Orthopaedic Ambulatory Practice at Mass General Waltham - home to the largest standalone Foot & Ankle Center in New England. This will include direct oversight of the Orthopaedic Ambulatory Practice located in Waltham MA/Foot & Ankle Center, and collaboration with leadership in our satellite operations including Boston, Danvers, Foxboro and Newton Wellesley. Drawing on a broad understanding of Hospital practices and policies and displaying a high degree of initiative and independent judgment, the Sr. Administrative Manager will continually assess and direct a wide range of programmatic issues including personnel, operational and financial management, long-range planning and project development. This position will collaborate closely with the providers of the Foot and Ankle and Podiatric services, as well as all other Orthopaedic sub-specialties in Waltham. Responsibilities will also include oversight and cultivation of the growth of this Foot & Ankle center on a regional, national, and international level, as well as the Foot & Ankle Retail store, which is adjacent to the clinic in Waltham, MA.PRINCIPAL DUTIES AND RESPONSIBILITIES: Human ResourcesDirectly manages 25-30 front line staff (Medical Assistants, Practice Coordinators, Retail Staff) and Advanced Practitioners.Responsible for recruiting, onboarding, training and retaining superb team.Manage schedules, time off requests, clinic coverage.Oversee coordination of resources across Waltham and collaborate with satellite leadership.Approve payroll.Develop team and fosters a culture of team building, and staff development.Collaborate with other Orthopaedic leadership/managers in Waltham to meet staffing needs for site location.Work closely with physicians - listens to feedback, takes action related to practice issues, serves as a liaison in meetings.Hold regular staff meetings.Act as authorized signer for hospital systems requiring security including information systems and security access.Develop and conducts the clinician orientation including trainees in July and professional staff when added throughout the year.Facility ManagementManage 13,000 sq ft Foot & Ankle facility that opened in March of 2015.Manage 2,000 sq ft Foot & Ankle retail space that opened in March 2018.Collaborate with the Director of Research to address issues that impact direct reports/surgeons.Responsible for work requests, inventory management, and clinic aestheticsManage incoming bills related to standalone PO based practice.Create purchase orders.Practice OperationsEnhance workflows for staff and providers by engaging in numerous process improvement initiatives. Current projects include increasing patient access by decreasing wait days and increasing use of telehealth; streamlining check-in/out process to facilitate patient follow through clinic; PROMS; co-pay collections.Hold process improvement and quality forums with staff and physicians.Manage and resolves patients' complaints.Revise ambulatory practice systems as necessary to maximize efficiency and meet hospital requirements.Troubleshoot and resolves issues as they arise.Inform staff of policy and procedural changesIdentify and evaluates the means for improving systems, costs and distribution of personnel.Make recommendations to Director and/or Service Chief for improvements and will be encouraged and expected to maintain active lines of communication towards continued growth and development of the center and its satellites, with a focus on high-quality, cost-efficient care, patient satisfaction, financial stability, and value driven health care.Serve as liaison for Waltham site, working collaboratively with managers across sub-specialties who practice in Waltham.Work with retail staff to streamline retail operations while providing world-class customer service. Lead Durable Medical Equipment (DME) program and align with Sports Medicine DME program to meet the needs of other practices across Mass General Waltham. FinancialSupervise and supports the billing and collection efforts for services and effective purchasing practices.Collaborate with Sr. Finance Director to create budget for Division of Foot & Ankle surgery with focus on managing expenses while growing revenue opportunities. Service currently generates over 20,000 visits and 1,000 surgeries per year and is expected to exceed 25,000 visits and several thousand surgeries per year with new recruitments.Manage billing processes and procedures related to unique service offerings: Durable Medical Equipment (DME), Shockwave Therapy, Plasma Injections, Orthotics, etc.Provide direction to retail staff, with focus on growing sales while controlling expenses. StrategicResponsible for the continued development of the Foot & Ankle Center, and will be responsible for implementing and supervising operations, growth, and strategic planning at this location.Act as a liaison to other hospital units and divisions.Responsible for implementing marketing initiatives to promote divisions. Prepare and present materials in a variety of forums including division and/or department meetings.Qualifications SKILLS/ ABILITIES/ COMPETENCIES REQUIRED: Must demonstrate strong leadership abilities.Strong communication and interpersonal skills.Ability to provide support, direction and development to staff.Effective analytical skills.Ability to make decisions quickly and independently.Knowledge of financial analysis.High level of trust and reliability.Strong sense of fairness in dealing with personnel at subordinate, peer and superior levels.EDUCATION: BS Required. Masters preferred.EXPERIENCE: Minimum of 5 to 7 years directly related experience preferred.Minimum of 2 years supervisory experience required.SUPERVISORY RESPONSIBILITY: Directly supervises 25-30 or more support staff. FISCAL RESPONSIBILITY: Practice site anticipated to see 30,000+ clinic visits per year.WORKING CONDITIONS: Work is performed in an office environment.EEO Statement Massachusetts General Hospital is an Affirmative Action Employer. By embracing diverse skills, perspectives and ideas, we choose to lead. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment.

Under the direction of the Administrative Manager, the Medical Assistant II is responsible for assisting the physician with evaluation, management, and treatment of patients during office visits and other tasks related to the visit consistent with her/his training and skills. His/her primary role is to assure efficient patient flow through the office; to maintain neat, clean and safe patient care areas, and to promote patient satisfaction by interacting with patients in a professional, friendly manner consistent with their needs. This is the ideal position for candidates looking to gain skill with direct patient care, and who are looking to advance their careers (i.e. RN, PA, NP). PRINCIPAL DUTIES AND RESPONSIBILITIES: Clinical Responsibilities • Utilize two appropriate patient identification methods for each patient in compliance with regulations• Review the daily schedule of patients and facilitate efficient patient flow• Assist with patient intake process• Perform vital signs assessment• Implement wound care under direct supervision of MD/PA• Assist with preparing patient for procedures• Perform selected procedures including Suture/staple removal• Issue and fit durable medical equipment if appropriate within clinic setting• Maintain a clean, uncluttered atmosphere for patient care. Disinfect and prepare clinic rooms before and after each patient visit and conduct clinic in a hygienic manner in keeping with infection control guidelines.Indirect patient care tasks:• Prepare clinic ensuring appropriate tests are scheduled (i.e. x-ray) and data collection tools (i.e intake from) are in place to facilitate visit. • Ensure appropriate stocking of all examination rooms with supplies, requisitions and all materials necessary for efficient patient care.• Assist with supporting special projects & departmental initiatives • Coordinate practice activities with physician to ensure appropriate level and quality of services including maintaining supplies of medications, vaccines, and equipment• Assist with ordering of medications and clinic supplies to ensure patient care needs are met.• Prepare patient Records/ Charts and retrieve imaging in a proactive way so that all imaging and records on available prior to the start of each clinic day.• Schedule follow-up tests (i.e. MRI, Ultrasound, etc...) as directed by MD/PA• Other duties as assigned by the Administrative manager and/or providersQuality and Patient Safety• Report any actual or anticipated quality and safety concern via the hospital's safety reporting system and/or to supervisor• Participate in all quality assurance activities of the practice with respect to patient care• Recognize the patient is the center of all care and comply with all patient safety regulations to ensure the highest standard of careQualifications SKILLS/ABILITIES/COMPETENCIES REQUIRED: Clinical Skills Requirements• Patient vital sign assessment • Ability to use scale and measure patient height & weight • Ability to remove sutures/staples • Basic wound care knowledge Technical Skills Requirements • Keeping current and knowledgeable with all Partner's applications in use by the hiring practice which may include the following programs:o Epico Radiology Entry Order o Patient tracking• Staying up to date with all application training and requirements as indicated by your Administrative Manager Communication & Teamwork skills Requirements • Ability to work as part of a collaborative healthcare team• Acting in a respectful manner toward patients & colleagues • Communicates effectively, verbally and in writing• Demonstrates excellent interpersonal skills Other• Demonstrates organizational skills and flexibility• Reviews in detail, agrees & complies to the Orthopedic Supplemental Personnel PoliciesEEO Statement Massachusetts General Hospital is an Affirmative Action Employer. By embracing diverse skills, perspectives and ideas, we choose to lead. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment.

GENERAL SUMMARY/ OVERVIEW STATEMENT:The Administrative Coordinator, under supervision of the Practice Manager, works collaboratively with the practice leadership team to oversee day-to-day frontline operations and coordination of administrative support staff in Waltham and occasionally in Danvers. Provides cross-coverage as needed, troubleshoots issues as they arise, and manages staffing and/or operational issues in a time sensitive manner.PRINCIPAL DUTIES AND RESPONSIBILITIES: Coordinates day-to-day performance of administrative and clinical support staff. May provide as support as a PSC when coverage is needed for staffing purposes.Assists practice leadership with development and revision of policies, programs, and procedures. Develops and leads training for staff on administrative policies and procedures of the practice and the hospital. Evaluates, develops, and implements various administrative systems and procedures designed to maximize the PSC workflow, thereby creating staffing efficiencies.Works with practice leadership to manage staff schedules. Evaluates daily staffing needs and coordinates coverage to support patient flow and provider productivity.Participates in departmental preparation for Joint Commission and other regulatory site visits and Surveillance Rounds, ensures the physical environment is maintained (enters work orders, follows up).Ensures that HIPAA privacy policies and procedures are fully implemented and reviews any Patient Privacy changes with PSC team to ensure understanding and implementation.Assists in special projects to support practice goals and meet hospital revenue, compliance and patient satisfaction related topics. Builds and maintains ongoing working relationships with staff, clinical and physician members of the practice to facilitate positive morale and support provider workflow.Identifies, monitors, and resolves IS issues which impact the practice's operation. Participates in the evaluation of IS equipment and systems.Triages and manages patient telephone calls, utilizing courteous customer service skills. Maintains confidentiality and privacy, which is consistent with HIPAA guidelines.Provides cross coverage for other Practice staff members for absences, vacations, etc. and during variations in workflow, as needed.Ordering of all administrative supplies and consent forms for clinical and admin deptProvides back up to MA Team Lead for ordering clinical supplies via third party vendorManages all Epic Templates for providers with Vacation/Holidays. Address patient questions, complaints, and concerns Coordinates the workflow and schedules within the unit to ensure an efficient daily operation.Troubleshoots workflow as needed working with management to coordinate staffing and replacement coverageFunction as the pod/unit "Super User" for EPIC CADENCE scheduling system.Surgical Scheduling Performs all other duties as assignedQualifications QUALIFICATIONS: Associate degree in Secretarial Science/Business, or a Secretarial Training Certificate Program preferred.Minimum of 5 years work experience in medical group practice, billing and/or managed care setting required.SKILLS/ ABILITIES/ COMPETENCIES REQUIRED: Demonstrated experience to interface with various levels of the practice.Thorough knowledge of EPIC CADENCE system modules and its features, electronic medical record modules and transition to PATCOM, with all system features, as applicable.Demonstrated ability to work independently, with limited supervision, resolve issues, is organized, attentive to detail and achieve outcomes within the team.Excellent written and verbal communication skills. Ability to multi-task and organize information.Ability to handle sensitive information with absolute confidentiality.Working knowledge of software applications including Microsoft Word, Excel, PowerPoint, Photoshop and Access databases.Customer-service orientation.Ability to make decisions independently or to escalate issues as needed.Demonstrates effective interpersonal and communication skills.Demonstrates knowledge of HIPAA Confidentiality and Privacy policies.Demonstrates an understanding of Disaster protocols to include: fire, safety, code calls, per the mandatory training, as outlined by MGH and JCAHO guidelines.EEO Statement Massachusetts General Hospital is an Affirmative Action Employer. By embracing diverse skills, perspectives and ideas, we choose to lead. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment.