Principal Project Manager Salary in Waltham, MA

GENERAL SUMMARY/ OVERVIEW STATEMENT: Receiving general supervision from the Nursing Director or Nursing Coordinator, incumbent is responsible for maintaining efficiency of patient flow. Provides overall support to patients by assisting physicians and nurses to fulfill a wide range of therapeutic and diagnostic procedures. Responsible for orientation/training of new staff; completes special projects that are practice specific.PRINCIPAL DUTIES AND RESPONSIBILITIES:• Performs all duties that are the responsibility of a Medical Assistant I.• Reviews daily schedule of patients and ensure that all appropriate preparations are in place to facilitate efficient patient flow.• Greets patients coming in for appointments, in a professional manner, and escorts them into patient exam room.• Obtains basic patient vital statistics (blood pressure, weight, etc.) and appropriately prepares patient for physician evaluation.• Maintains patient exam rooms, setting up and stocking, as appropriate.• Cleans instruments and equipment using appropriate sterilization techniques.• Completes requisitions for diagnostic tests for physician review and approval.• Assists with specialized diagnostic and therapeutic procedures.• Delivers laboratory specimens to designated areas.• Prepares procedural medications under supervision of physician/NP• When needed, escorts patients to desired destinations. Under guidelines provided by the nurses, assists in the sorting and follow-up of laboratory test results.• Participates in all quality assurance activities of the practice with respect to patient care.• Orients and trains new staff.• Performs projects specific to the Medical Assistant role as directed by the Ambulatory Nurse Director, such as coordinating data collection for research projects, maintaining inventory lists, tracking statistical data, etc.• Maintains and updates the Medical Assistant Manual.• Maintains all clinical supplies, including stocking and ordering on an ongoing and an as needed basis.• Maintains and tracks clinical equipment in conjunction with the floor manager.• Provides inservice to colleagues on new equipment and procedures.• Actively participates in unit planning and management through meetings and discussions with nursing leadership.CUSTOMER SERVICE: Conveys Compassion: Demonstrates awareness and shows sensitivity to others' needs. Respectful of Others: Considers others' viewpoints and treats others with honesty, fairness and integrity. Speaks highly of the capabilities of the hospital and its staff. Attentive to Others: Actively looks for ways to help customers by identifying and proposing appropriate solutions and/or services.Collaborates with Others: Maintains cooperative working relationships and builds team identity. Promotes a friendly, cooperative climate within the department and hospital setting. Accountable for Actions: Establishes a high degree of trust and credibility with others. Evokes confidence in character, abilities and truthfulness. Demonstrates efforts to succeed and excel. Guards patient privacy.Informative: Proactively shares information with others. Adaptable to Others: Manages multiple demands, shifting priorities and rapid change. Adapts plans, behavior or approaches to fit major change situations.Acts Professionally: Builds trust through reliability and authenticity. Demonstrates results-oriented behavior. Develops constructive, cooperative relationships with others.Emotionally Self Aware: Understands the implications of own emotions and manages appropriately.Safety: Is aware of and adheres to safety measures for both patient and staff.Qualifications QUALIFICATIONS: High School Diploma or equivalentMedical Assistant and Basic Life Support certification recommended; Nursing Assistant certification or other academic preparation may be considered in lieu of certification.1-2 years of prior clinical experience, preferably in an ambulatory Ob/Gyn setting.Current Basic CPR certification preferredAble to perform Non-stress tests if working in OB division.SKILLS/ ABILITIES/ COMPETENCIES REQUIRED: • Strong interpersonal and communication skills.• Strong clinical and judgment skills.• Good organizational skills and the ability to prioritize tasks effectively.• Ability to work successfully as a team player• Demonstrated knowledge of varied medical procedures, such as vital signs, phlebotomy, specimen collection, sterile procedure, etc.WORKING CONDITIONS:Outpatient office settingEEO Statement Massachusetts General Hospital is an Affirmative Action Employer. By embracing diverse skills, perspectives and ideas, we choose to lead. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment.

GENERAL SUMMARY/ OVERVIEW STATEMENT: Receiving general supervision from the Nursing Director or Nursing Coordinator, incumbent is responsible for maintaining efficiency of patient flow. Provides overall support to patients by assisting physicians and nurses to fulfill a wide range of therapeutic and diagnostic procedures. Responsible for orientation/training of new staff; completes special projects that are practice specific.PRINCIPAL DUTIES AND RESPONSIBILITIES:• Performs all duties that are the responsibility of a Medical Assistant I.• Reviews daily schedule of patients and ensure that all appropriate preparations are in place to facilitate efficient patient flow.• Greets patients coming in for appointments, in a professional manner, and escorts them into patient exam room.• Obtains basic patient vital statistics (blood pressure, weight, etc.) and appropriately prepares patient for physician evaluation.• Maintains patient exam rooms, setting up and stocking, as appropriate.• Cleans instruments and equipment using appropriate sterilization techniques.• Completes requisitions for diagnostic tests for physician review and approval.• Assists with specialized diagnostic and therapeutic procedures.• Delivers laboratory specimens to designated areas.• Prepares procedural medications under supervision of physician/NP• When needed, escorts patients to desired destinations. Under guidelines provided by the nurses, assists in the sorting and follow-up of laboratory test results.• Participates in all quality assurance activities of the practice with respect to patient care.• Orients and trains new staff.• Performs projects specific to the Medical Assistant role as directed by the Ambulatory Nurse Director, such as coordinating data collection for research projects, maintaining inventory lists, tracking statistical data, etc.• Maintains and updates the Medical Assistant Manual.• Maintains all clinical supplies, including stocking and ordering on an ongoing and an as needed basis.• Maintains and tracks clinical equipment in conjunction with the floor manager.• Provides inservice to colleagues on new equipment and procedures.• Actively participates in unit planning and management through meetings and discussions with nursing leadership.CUSTOMER SERVICE: Conveys Compassion: Demonstrates awareness and shows sensitivity to others' needs. Respectful of Others: Considers others' viewpoints and treats others with honesty, fairness and integrity. Speaks highly of the capabilities of the hospital and its staff. Attentive to Others: Actively looks for ways to help customers by identifying and proposing appropriate solutions and/or services.Collaborates with Others: Maintains cooperative working relationships and builds team identity. Promotes a friendly, cooperative climate within the department and hospital setting. Accountable for Actions: Establishes a high degree of trust and credibility with others. Evokes confidence in character, abilities and truthfulness. Demonstrates efforts to succeed and excel. Guards patient privacy.Informative: Proactively shares information with others. Adaptable to Others: Manages multiple demands, shifting priorities and rapid change. Adapts plans, behavior or approaches to fit major change situations.Acts Professionally: Builds trust through reliability and authenticity. Demonstrates results-oriented behavior. Develops constructive, cooperative relationships with others.Emotionally Self Aware: Understands the implications of own emotions and manages appropriately.Safety: Is aware of and adheres to safety measures for both patient and staff.Qualifications QUALIFICATIONS: High School Diploma or equivalentMedical Assistant and Basic Life Support certification recommended; Nursing Assistant certification or other academic preparation may be considered in lieu of certification.1-2 years of prior clinical experience, preferably in an ambulatory Ob/Gyn setting.Current Basic CPR certification preferredAble to perform Non-stress tests if working in OB division.SKILLS/ ABILITIES/ COMPETENCIES REQUIRED: • Strong interpersonal and communication skills.• Strong clinical and judgment skills.• Good organizational skills and the ability to prioritize tasks effectively.• Ability to work successfully as a team player• Demonstrated knowledge of varied medical procedures, such as vital signs, phlebotomy, specimen collection, sterile procedure, etc.WORKING CONDITIONS:Outpatient office settingEEO Statement Massachusetts General Hospital is an Affirmative Action Employer. By embracing diverse skills, perspectives and ideas, we choose to lead. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment.

GENERAL SUMMARY/ OVERVIEW STATEMENT: The Patient Services Coordinator II (PSCII), under general supervision of the Sr. Admin Manager, provides administrative support to health care providers in a high-volume ambulatory practice setting, functioning as the primary interface between the patient and the provider. The PSCII works to ensure a quality-based, customer-oriented flow of work. The position requires discretion and judgement to organize priorities, complete tasks, manage confidential patient information, schedule patient appointments, diagnostic testing, obtaining referrals and pre-certifications as needed. Additional responsibilities include addressing other managed care related issues and assisting patients with the financial aspects of their visit. The PSCII position will serve as an overall resource person for department support staff.PRINCIPAL DUTIES AND RESPONSIBILITIES:• Perform all check-in and check-out functions, as outlined by the MGH/MGPO Front Desk Standards of Operations• Answer patient/family questions• Manage phone lines in a professional and courteous manner• Schedule patient office appointments; will include scheduling for more than one department; coordinate appointments with other consulting physicians or primary care physicians as appropriate• Send out confirmation/reminder letters and pre-operative instructions in advance of appointments and surgical procedures • Utilize Epic and other electronic systems that support patient flow and care• Understand financial services and self-pay resources and provide patients with information as needed.• Triage and manage more complex telephone calls, utilizing courteous customer service skills • Maintain confidentiality and privacy, which is consistent with HIPAA guidelines.• Completely performs and is a resource to other team members in all revenue enhancement activities, including but not limited to registration verification, co-payment collection, cash management, encounter form reconcilement, etc.• Coordinate the scheduling of diagnostic testing.• Coordinate and track referral appointments and visits to ensure patient coordination and follow-up• Provide cross coverage for other suite staff members for absences, vacations, etc. and during variations in workflow, as needed• Assist with training and orientation of new staff, where applicable• Perform all other related tasks which would facilitate the flow of patients through the practice, or which would enhance the quality of service to patients.• Coordinate with Nurse or Medical Assistant as appropriate to ensure smooth patient flow during office hours• Photocopies, faxes, scans and files patient-related paperwork within clinically-defined medical records in an accurate and timely manner.• Works on other projects and tasks as assignedQualifications SKILLS & COMPETENCIES REQUIRED:• Knowledge of computer skills necessary to use programs required for day-to-day clinic operations (Word, Excel, Outlook, internet, MGH electronic health systems, etc)• Good verbal and written communication, including the use of medical terminology• Exceptional organizational skills, flexibility to manage multiple tasks and the accurate attentive to details• Ability to work independently or within a team environment• Excellent and effective interpersonal and communication skills• Excellent customer service skills• Demonstrated ability to work effectively and courteously with various groups of patients, staff and providers.• Demonstrated ability to problem solve and function as a resource to other members of the team and resolve complex issues on behalf of the providers and the patients.• Demonstrated in-depth understanding of managed care and all other pertinent insurance/medical coverage• Demonstrated knowledge of HIPAA Confidentiality and Privacy Policies• Demonstrated understanding of Disaster protocols to include: fire, safety and code calls, per the mandatory training, as outlined by MGH and JCAHO guidelinesEDUCATION:Minimum Required:FORMCHECKBOX FFFFFFFF650000001400060043006800650063006B003100000001000000000000000000000000000000000000000000 High school diploma, GED or equivalentFORMCHECKBOX FFFFFFFF650000001400060043006800650063006B003100000000000000000000000000000000000000000000000000 FORMCHECKBOX FFFFFFFF650000001400070043006800650063006B0032003600000000000000000000000000000000000000000000000000 FORMCHECKBOX FFFFFFFF650000001400070043006800650063006B0034003000000000000000000000000000000000000000000000000000 FORMCHECKBOX FFFFFFFF650000001400060043006800650063006B003900000000000000000000000000000000000000000000000000 Preferred: FORMCHECKBOX FFFFFFFF650000001400060043006800650063006B003100000000000000000000000000000000000000000000000000 Some college or Associate's DegreeFORMCHECKBOX FFFFFFFF650000001400070043006800650063006B0034003000000001000000000000000000000000000000000000000000 Bachelor's DegreeFORMCHECKBOX FFFFFFFF650000001400060043006800650063006B003900000000000000000000000000000000000000000000000000 EXPERIENCE:Required: 2 years of secretarial, customer service experience or equivalent in a medical or health care related settingWORKING CONDITIONS:Normal office or ambulatory practice conditionsThe information contained in this document is intended to describe the general contents and requirements of work being performed by people assigned to this classification. It is not intended to be construed as an exhaustive statement of all duties, responsibilities or skills of individuals so classified.EEO Statement Massachusetts General Hospital is an Equal Opportunity Employer. By embracing diverse skills, perspectives and ideas, we choose to lead. Applications from protected veterans and individuals with disabilities are strongly encouraged.

GENERAL SUMMARY/ OVERVIEW STATEMENT: Receiving general direction from the Senior Director of Clinical Operations and the Division Chief of Foot & Ankle, the Sr. Administrative Manager is responsible for clinical and administrative operations, budget management, and human resources management of the Orthopaedic Ambulatory Practice at Mass General Waltham - home to the largest standalone Foot & Ankle Center in New England. This will include direct oversight of the Orthopaedic Ambulatory Practice located in Waltham MA/Foot & Ankle Center, and collaboration with leadership in our satellite operations including Boston, Danvers, Foxboro and Newton Wellesley. Drawing on a broad understanding of Hospital practices and policies and displaying a high degree of initiative and independent judgment, the Sr. Administrative Manager will continually assess and direct a wide range of programmatic issues including personnel, operational and financial management, long-range planning and project development. This position will collaborate closely with the providers of the Foot and Ankle and Podiatric services, as well as all other Orthopaedic sub-specialties in Waltham. Responsibilities will also include oversight and cultivation of the growth of this Foot & Ankle center on a regional, national, and international level, as well as the Foot & Ankle Retail store, which is adjacent to the clinic in Waltham, MA.PRINCIPAL DUTIES AND RESPONSIBILITIES: Human ResourcesDirectly manages 25-30 front line staff (Medical Assistants, Practice Coordinators, Retail Staff) and Advanced Practitioners.Responsible for recruiting, onboarding, training and retaining superb team.Manage schedules, time off requests, clinic coverage.Oversee coordination of resources across Waltham and collaborate with satellite leadership.Approve payroll.Develop team and fosters a culture of team building, and staff development.Collaborate with other Orthopaedic leadership/managers in Waltham to meet staffing needs for site location.Work closely with physicians - listens to feedback, takes action related to practice issues, serves as a liaison in meetings.Hold regular staff meetings.Act as authorized signer for hospital systems requiring security including information systems and security access.Develop and conducts the clinician orientation including trainees in July and professional staff when added throughout the year.Facility ManagementManage 13,000 sq ft Foot & Ankle facility that opened in March of 2015.Manage 2,000 sq ft Foot & Ankle retail space that opened in March 2018.Collaborate with the Director of Research to address issues that impact direct reports/surgeons.Responsible for work requests, inventory management, and clinic aestheticsManage incoming bills related to standalone PO based practice.Create purchase orders.Practice OperationsEnhance workflows for staff and providers by engaging in numerous process improvement initiatives. Current projects include increasing patient access by decreasing wait days and increasing use of telehealth; streamlining check-in/out process to facilitate patient follow through clinic; PROMS; co-pay collections.Hold process improvement and quality forums with staff and physicians.Manage and resolves patients' complaints.Revise ambulatory practice systems as necessary to maximize efficiency and meet hospital requirements.Troubleshoot and resolves issues as they arise.Inform staff of policy and procedural changesIdentify and evaluates the means for improving systems, costs and distribution of personnel.Make recommendations to Director and/or Service Chief for improvements and will be encouraged and expected to maintain active lines of communication towards continued growth and development of the center and its satellites, with a focus on high-quality, cost-efficient care, patient satisfaction, financial stability, and value driven health care.Serve as liaison for Waltham site, working collaboratively with managers across sub-specialties who practice in Waltham.Work with retail staff to streamline retail operations while providing world-class customer service. Lead Durable Medical Equipment (DME) program and align with Sports Medicine DME program to meet the needs of other practices across Mass General Waltham. FinancialSupervise and supports the billing and collection efforts for services and effective purchasing practices.Collaborate with Sr. Finance Director to create budget for Division of Foot & Ankle surgery with focus on managing expenses while growing revenue opportunities. Service currently generates over 20,000 visits and 1,000 surgeries per year and is expected to exceed 25,000 visits and several thousand surgeries per year with new recruitments.Manage billing processes and procedures related to unique service offerings: Durable Medical Equipment (DME), Shockwave Therapy, Plasma Injections, Orthotics, etc.Provide direction to retail staff, with focus on growing sales while controlling expenses. StrategicResponsible for the continued development of the Foot & Ankle Center, and will be responsible for implementing and supervising operations, growth, and strategic planning at this location.Act as a liaison to other hospital units and divisions.Responsible for implementing marketing initiatives to promote divisions. Prepare and present materials in a variety of forums including division and/or department meetings.Qualifications SKILLS/ ABILITIES/ COMPETENCIES REQUIRED: Must demonstrate strong leadership abilities.Strong communication and interpersonal skills.Ability to provide support, direction and development to staff.Effective analytical skills.Ability to make decisions quickly and independently.Knowledge of financial analysis.High level of trust and reliability.Strong sense of fairness in dealing with personnel at subordinate, peer and superior levels.EDUCATION: BS Required. Masters preferred.EXPERIENCE: Minimum of 5 to 7 years directly related experience preferred.Minimum of 2 years supervisory experience required.SUPERVISORY RESPONSIBILITY: Directly supervises 25-30 or more support staff. FISCAL RESPONSIBILITY: Practice site anticipated to see 30,000+ clinic visits per year.WORKING CONDITIONS: Work is performed in an office environment.EEO Statement Massachusetts General Hospital is an Affirmative Action Employer. By embracing diverse skills, perspectives and ideas, we choose to lead. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment.

Under the direction of the Administrative Manager, the Medical Assistant II is responsible for assisting the physician with evaluation, management, and treatment of patients during office visits and other tasks related to the visit consistent with her/his training and skills. His/her primary role is to assure efficient patient flow through the office; to maintain neat, clean and safe patient care areas, and to promote patient satisfaction by interacting with patients in a professional, friendly manner consistent with their needs. This is the ideal position for candidates looking to gain skill with direct patient care, and who are looking to advance their careers (i.e. RN, PA, NP). PRINCIPAL DUTIES AND RESPONSIBILITIES: Clinical Responsibilities • Utilize two appropriate patient identification methods for each patient in compliance with regulations• Review the daily schedule of patients and facilitate efficient patient flow• Assist with patient intake process• Perform vital signs assessment• Implement wound care under direct supervision of MD/PA• Assist with preparing patient for procedures• Perform selected procedures including Suture/staple removal• Issue and fit durable medical equipment if appropriate within clinic setting• Maintain a clean, uncluttered atmosphere for patient care. Disinfect and prepare clinic rooms before and after each patient visit and conduct clinic in a hygienic manner in keeping with infection control guidelines.Indirect patient care tasks:• Prepare clinic ensuring appropriate tests are scheduled (i.e. x-ray) and data collection tools (i.e intake from) are in place to facilitate visit. • Ensure appropriate stocking of all examination rooms with supplies, requisitions and all materials necessary for efficient patient care.• Assist with supporting special projects & departmental initiatives • Coordinate practice activities with physician to ensure appropriate level and quality of services including maintaining supplies of medications, vaccines, and equipment• Assist with ordering of medications and clinic supplies to ensure patient care needs are met.• Prepare patient Records/ Charts and retrieve imaging in a proactive way so that all imaging and records on available prior to the start of each clinic day.• Schedule follow-up tests (i.e. MRI, Ultrasound, etc...) as directed by MD/PA• Other duties as assigned by the Administrative manager and/or providersQuality and Patient Safety• Report any actual or anticipated quality and safety concern via the hospital's safety reporting system and/or to supervisor• Participate in all quality assurance activities of the practice with respect to patient care• Recognize the patient is the center of all care and comply with all patient safety regulations to ensure the highest standard of careQualifications SKILLS/ABILITIES/COMPETENCIES REQUIRED: Clinical Skills Requirements• Patient vital sign assessment • Ability to use scale and measure patient height & weight • Ability to remove sutures/staples • Basic wound care knowledge Technical Skills Requirements • Keeping current and knowledgeable with all Partner's applications in use by the hiring practice which may include the following programs:o Epico Radiology Entry Order o Patient tracking• Staying up to date with all application training and requirements as indicated by your Administrative Manager Communication & Teamwork skills Requirements • Ability to work as part of a collaborative healthcare team• Acting in a respectful manner toward patients & colleagues • Communicates effectively, verbally and in writing• Demonstrates excellent interpersonal skills Other• Demonstrates organizational skills and flexibility• Reviews in detail, agrees & complies to the Orthopedic Supplemental Personnel PoliciesEEO Statement Massachusetts General Hospital is an Affirmative Action Employer. By embracing diverse skills, perspectives and ideas, we choose to lead. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment.

GENERAL SUMMARY/ OVERVIEW STATEMENT:The Administrative Coordinator, under supervision of the Practice Manager, works collaboratively with the practice leadership team to oversee day-to-day frontline operations and coordination of administrative support staff in Waltham and occasionally in Danvers. Provides cross-coverage as needed, troubleshoots issues as they arise, and manages staffing and/or operational issues in a time sensitive manner.PRINCIPAL DUTIES AND RESPONSIBILITIES: Coordinates day-to-day performance of administrative and clinical support staff. May provide as support as a PSC when coverage is needed for staffing purposes.Assists practice leadership with development and revision of policies, programs, and procedures. Develops and leads training for staff on administrative policies and procedures of the practice and the hospital. Evaluates, develops, and implements various administrative systems and procedures designed to maximize the PSC workflow, thereby creating staffing efficiencies.Works with practice leadership to manage staff schedules. Evaluates daily staffing needs and coordinates coverage to support patient flow and provider productivity.Participates in departmental preparation for Joint Commission and other regulatory site visits and Surveillance Rounds, ensures the physical environment is maintained (enters work orders, follows up).Ensures that HIPAA privacy policies and procedures are fully implemented and reviews any Patient Privacy changes with PSC team to ensure understanding and implementation.Assists in special projects to support practice goals and meet hospital revenue, compliance and patient satisfaction related topics. Builds and maintains ongoing working relationships with staff, clinical and physician members of the practice to facilitate positive morale and support provider workflow.Identifies, monitors, and resolves IS issues which impact the practice's operation. Participates in the evaluation of IS equipment and systems.Triages and manages patient telephone calls, utilizing courteous customer service skills. Maintains confidentiality and privacy, which is consistent with HIPAA guidelines.Provides cross coverage for other Practice staff members for absences, vacations, etc. and during variations in workflow, as needed.Ordering of all administrative supplies and consent forms for clinical and admin deptProvides back up to MA Team Lead for ordering clinical supplies via third party vendorManages all Epic Templates for providers with Vacation/Holidays. Address patient questions, complaints, and concerns Coordinates the workflow and schedules within the unit to ensure an efficient daily operation.Troubleshoots workflow as needed working with management to coordinate staffing and replacement coverageFunction as the pod/unit "Super User" for EPIC CADENCE scheduling system.Surgical Scheduling Performs all other duties as assignedQualifications QUALIFICATIONS: Associate degree in Secretarial Science/Business, or a Secretarial Training Certificate Program preferred.Minimum of 5 years work experience in medical group practice, billing and/or managed care setting required.SKILLS/ ABILITIES/ COMPETENCIES REQUIRED: Demonstrated experience to interface with various levels of the practice.Thorough knowledge of EPIC CADENCE system modules and its features, electronic medical record modules and transition to PATCOM, with all system features, as applicable.Demonstrated ability to work independently, with limited supervision, resolve issues, is organized, attentive to detail and achieve outcomes within the team.Excellent written and verbal communication skills. Ability to multi-task and organize information.Ability to handle sensitive information with absolute confidentiality.Working knowledge of software applications including Microsoft Word, Excel, PowerPoint, Photoshop and Access databases.Customer-service orientation.Ability to make decisions independently or to escalate issues as needed.Demonstrates effective interpersonal and communication skills.Demonstrates knowledge of HIPAA Confidentiality and Privacy policies.Demonstrates an understanding of Disaster protocols to include: fire, safety, code calls, per the mandatory training, as outlined by MGH and JCAHO guidelines.EEO Statement Massachusetts General Hospital is an Affirmative Action Employer. By embracing diverse skills, perspectives and ideas, we choose to lead. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment.

**About us** Superpowered. Meaningful work. Human impact. A story we're proud to tell. This is what matters to us at National Grid. In a world of complexity and unanswered questions, there is one thing we're certain about: the power of our people. Join us in our goal to deliver 100% fossil-free heat to our customers by 2050! **National Grid is hiring a Principal Program Manager, Project Management for Massachusetts This is a Hybrid Role - Must live within a commutable distance to one of our locations** **Job Purpose** We are a small team that works closely with leaders across the company to help them achieve their transformation goals. Due to our size, flexibility, speed, and good relationships are critical for us to be successful. You’ll partner with different Functions across the business to coordinate plans, and track and support transformation initiatives. **Key Accountabilities** + This position has a career path which provides for advancement opportunities within and across bands as you develop and evolve in the position; gaining experience, expertise and acquiring and applying technical skills. Internal candidates will be assessed and provided offers against the minimum qualifications of this role and their individual experience. + Work closely with all parts of the New England business unit and functions to drive transformation within the Massachusetts business and enable the company to achieve its strategic vision + Support the day-to-day relationship with relevant internal parties to drive transformation within the Massachusetts business + Develop and maintain plans to execute specific transformational initiatives + Establish and manage timelines with a cross-functional team for transformation initiatives + Track progress against the transformation plans with milestones on track or recovery plans in place + Strategize, develop, test and implement the best approach to achieve long-term transformation goals + Identify risks and opportunities across elements of the transformation + Challenge existing ways of working and continuously seek ways to improve collaboration and coordination + Develop analysis and build expertise with dashboards to support transformation initiatives **Qualifications** + Experience in consulting or change management or project management or strategy + Experience preferred in the energy industry that includes strategy development and execution, transformation initiatives/programs, and/or stakeholder/change management + Experience conducting presentations to senior leadership/stakeholders + Extremely organized but also must enjoy working on open-ended problems + Strong MS Office Skills + Strong interpersonal skills – Able to build relationships quickly and to influence at all levels of the organization + Critical thinking and problem solving – Need to be able to draw sound conclusions from quantitative and qualitative data sources, quickly identifying relevant information to solve specific business problems + Organizational / Project Management skills with proven experience of delivering quality outcomes, on time and with full transparency of risks, issues, and assumptions + Good business acumen with appreciation of the day-to-day business challenges of the US New England Business and Energy Transition + Self-starter, able to work well with others, and on own initiative, to successfully drive through ambiguity  + Value diversity of experience and perspective + Bachelor’s degree + MBA preferred, but not required + Possess a valid driver’s license **More Information** Salary - $145,000 - $170,000 This position has a career path which provides for advancement opportunities within and across bands as you develop and evolve in the position; gaining experience, expertise and acquiring and applying technical skills. Candidates will be assessed and provided offers against the minimum qualifications of this role and their individual experience. **National Grid is an equal opportunity employer that values a broad diversity of talent, knowledge, experience and expertise.  We foster a culture of inclusion that drives employee engagement to deliver superior performance to the communities we serve.  National Grid is proud to be an affirmative action employer. We encourage minorities, women, individuals with disabilities and protected veterans to join the National Grid team.**

**About us** Superpowered. Meaningful work. Human impact. A story we're proud to tell. This is what matters to us at National Grid. In a world of complexity and unanswered questions, there is one thing we're certain about: the power of our people. Join us in our goal to deliver 100% fossil-free heat to our customers by 2050! **National Grid is hiring a Principal Program Manager, Project Management for Massachusetts This is a Hybrid Role - Must live within a commutable distance to one of our locations** **Job Purpose** National Grid is leading the clean energy transition, having announced its vision for a clean, fair and affordable energy future across its jurisdictions by 2050. To achieve this vision, we need to build a smarter, stronger, cleaner energy system. This means reimagining how we operate throughout the business and implementing new processes and technologies. The adoption of these changes is critical to our success. That’s where you come in. **Key Accountabilities** + Manage/Own the Change (end user adoption) from strategic planning through adoption for new processes and technologies deployed across the enterprise. + Deliver change of various sizes as a single change resource or manage a team of change practitioners. + Understand agile project delivery and how to execute and deliver change management within an agile delivery environment. Inclusive but not limited to: + Change Strategy + Case for Change + Stakeholder Engagement Strategy, Management and Execution + Change Impact Assessment + Engagement Strategy and Execution + Communications Strategy and Execution + Job Performance Support + End-User Training + Business Readiness + Post Go-Live Support + Adoption Tracking + Analyze and develop custom change plans and resource models for a change initiative. + Identify human and organizational risks and develop and maintain the project’s change management plan. + Manage advocacy at the executive and stakeholder levels to develop buy-in for the implementation project. + Consult and upskill resources across the enterprise as they develop and deliver their own change initiatives. + Support the impacted businesses with information and detailed frameworks, where appropriate, to ensure that they can conduct the necessary activities to minimize organizational risks. + Measure and track the impact the change plans are having on end user readiness and adoption and adjust accordingly. + Contribute to defining and maintaining the NG change methodology and standard templates. + Partner with change practitioners across the organization to share best practices and lessons learned to develop a standardized change delivery approach. + Manage a team comprised of NG and 3rd party resources. **Qualifications** + 4+ years change management experience, preferably in implementing change driven by a technology implementation. + 2 - 3 years’ experience in developing and implementing end-user training strategies. + Experience managing a team. + Able to set and translate strategy, challenges, and emerging priorities into action. + Demonstrated leadership skills with a focus on teamwork, collaboration, communications and the ability to influence others indirectly, i.e. without direct line supervision. + Emotionally intelligent and self-aware – Comfortable in a team environment, strong group dynamics awareness and collaboration skills, combined with the ability to communicate to a wide variety of individuals with whom have different functional accountabilities ie. able to easily build rapport and flex style to suit different stakeholders. + Well-developed self-planning and organization skills including ability to work interdependently, prioritize activities, meet commitments, and proactively manage time and a heavy workload. + Ability to adjust to varying or unexpected changing conditions and shifting priorities with minimal direction. + Ability to manage competing priorities and deliver on multiple projects in parallel. + Creative and innovative. + Customer focused and results oriented. + Excellent facilitation skills in virtual and in-person environments + Excellent written and oral communication skills. + Excellent MS PowerPoint skills. + Bachelor’s degree required + Professional qualifications and accreditations in Change Methods a plus but not required + Prior background and experience in the energy and utility industry a plus but not required **More Information** This position has a career path which provides for advancement opportunities within and across bands as you develop and evolve in the position, gaining experience, expertise and acquiring and applying technical skills. Internal candidates will be assessed and provided offers against the minimum qualifications of this role and their individual experience. National Grid is an equal opportunity employer that values a broad diversity of talent, knowledge, experience and expertise. We foster a culture of inclusion that drives employee engagement to deliver superior performance to the communities we serve. National Grid is proud to be an affirmative action employer. We encourage minorities, women, individuals with disabilities and protected veterans to join the National Grid team. Salary - $150,000 - $177,000 This position has a career path which provides for advancement opportunities within and across bands as you develop and evolve in the position; gaining experience, expertise and acquiring and applying technical skills. Candidates will be assessed and provided offers against the minimum qualifications of this role and their individual experience. **National Grid is an equal opportunity employer that values a broad diversity of talent, knowledge, experience and expertise.  We foster a culture of inclusion that drives employee engagement to deliver superior performance to the communities we serve.  National Grid is proud to be an affirmative action employer. We encourage minorities, women, individuals with disabilities and protected veterans to join the National Grid team.**