Program Coordinator Salary in Waltham, MA

We're offering a generous sign-on bonus of $3,000.00 to welcome you to our team. Recognizing and valuing exceptional talent, we're eager to discuss the exciting details of this bonus during our interview process. Sign-On Agreement Terms12-month work commitmentHalf payment distribution after 90 days of hire and remaining 50% at one year of hire.Agreement authorizes repayment if work commitment not fulfilled No eligibility for internal transfers, individuals who have already accepted offers or internal employees of Mass General Brigham systemWe are looking for motivated, team-oriented technicians to join our growing practice in Waltham. The practice is undergoing a transformation over the next few years that will see our size more than double in scope! As a member of our team, the experience you gain from working in multiple areas will accelerate your ability to advance your career through our new technician advancement program. Our most valued assets are our people, and we are looking for driven individuals who are eager to grow along with our burgeoning practice.This position offers new, exciting opportunities where no two days are ever the same! We offer free parking, reimbursement of certification and licensure fees, and a collegial environment of versatile, hardworking team members. The position will cover both our infusion and OR pharmacies and offers a rotating schedule, with no nights or weekends. Join our team and have the opportunity to enhance patient care in your community.GENERAL SUMMARY/ OVERVIEW STATEMENT:Working in concert with the pharmacy team under the general direction of the Pharmacy Coordinator and Director, the Pharmacy Technician follows established policies and procedures to perform activities that are integral to the operation of the pharmacy department at Mass General Waltham. Activities include sterile product manufacturing, dispensing, training personnel, automated medication systems management, inventory management, checking expiration dates on medications, environmental management, distributive functions and ensuring cleanliness of the IV room and all equipment. Coordinates day to day functions of the department and will direct other ancillary staff to ensure efficient departmental operations. PRINCIPAL DUTIES AND RESPONSIBILITIES:Job-specific ResponsibilitiesInventory Control Order medication through correct account, receive, check-in, rotate, and store all medications and supplies received from manufacturers, wholesalers, and materials management.Donning appropriate safety garb when necessary as per NIOSH recommendations.Comply with Drug supply chain security act (DSCSA)Understands contractual obligations when ordering medicationChecks and stocks automated medication dispensing devices under the direction of a pharmacist.Reports damage, incorrect orders or shortages to wholesalerIdentifies industry drug shortages and reports to pharmacy manager.Determine which inventory items should be ordered.Weekly inventory of selected items.Participate in the semi-annual physical inventory of all pharmaceutical products.Identify, segregate and log expired medications.Maintain the organization and cleanliness of the pharmacy.Operating Room Pharmacy Activities:Checks and stocks all automated medication dispensing devices (located in the anesthesia workrooms, med rooms, med onc, and the pharmacy vault) under the direction of a pharmacist.Updates and Fills Code Carts under the direction of a pharmacist.Completes quarterly Audits for the OR pharmacy, oncology pharmacy, cardiology, radiology and all automated medication dispensing devices.Identifies, segregates and logs expired medications.Manufacture medications on OR daily pharmacy request form.Cycle count pharmacy Vault daily.Weekly inventory of selected oncology medications.Order inventory and complete all facets of EPIC inventory maintenance, rotate, and store all medication and supplies received from manufacturers, wholesalers and the Materials Management Department.Staff in infusion pharmacy when needed.Sterile Products ManufacturingPrepare patient-specific, chemotherapy & supportive medication products using accepted techniques with adherence to USP and NIOSH guidelinesDon appropriate safety garb as per USP guidelines.Double checks drug/solution and calculations as part of quality process.Use standard reference sources to describe the general chemical and physical properties (e.g., light and temperature sensitivity, toxicity, solution stability, set and filter characteristics) of all drugs prepared in the sterile products area.Perform arithmetical calculations required for the preparation of sterile products.Demonstrates knowledge of common dosing ranges of medication, intravenous administration solution and set requirements for those agents.Assists in training of pharmacy staff in hazardous and non hazardous compounding, medication handling and preparation (under supervision of pharmacist). Uses a spill kit appropriately. Environmental ManagementUSP < 797> - incorporation of regulatory changes into daily practice including requirements for clean room maintenance/cleaning and specific aseptic procedures Surface and environmental testing requirements NIOSH guideline adherence for handling hazardous materials equipment selection and maintenance (CADD pumps etc) Monitor and report on pharmacy quality assurance activities to meet the requirements of USP < 797>, < 795> and < 800> in pharmacy keeper. Participates in media fill, garbing, and fingertip testing. Workflow managementCoordination of pharmacy activities related to chemotherapy/infusion order entry and drug preparation and /or OR pharmacy activities.FISCAL RESPONSIBILITY Minimizes drug wasteOrders supplies and medications using preferred contracts/vendorsCUSTOMER SERVICE RESPONSIBILITIESConveys Compassion: Demonstrates awareness and shows sensitivity to others' needs. Respectful of Others: Considers others' viewpoints and treats others with honesty, fairness and integrity. Speaks highly of the capabilities of the hospital and its staff. Attentive to Others: Actively looks for ways to help customers by identifying and proposing appropriate solutions and/or services.Collaborates with Others: Maintains cooperative working relationships and builds team identity. Promotes a friendly, cooperative climate within the department and hospital setting.Accountable for Actions: Establishes a high degree of trust and credibility with others. Evokes confidence in character, abilities and truthfulness. Demonstrates efforts to succeed and excel. Guards patient privacy.Informative: Proactively shares information with others.Adaptable to Others: Manages multiple demands, shifting priorities and rapid change. Adapts plans, behavior or approaches to fit major change situations.Acts Professionally: Builds trust through reliability and authenticity. Demonstrates results-oriented behavior. Develops constructive, cooperative relationships with others.Emotionally Self-Aware: Understands the implications of own emotions and manages appropriately.Safety: Is aware of and adheres to safety measures for both patient and staff.Qualifications LICENSES, CERTIFICATIONS, and/or REGISTRATIONS (if applicable):Current pharmacy technician licensure by the Commonwealth of MassachusettsCurrent national pharmacy technician certification EDUCATION:High School diploma or equivalentSKILLS/ABILITIES/COMPETENCIES REQUIRED:Computer literacyEnglish proficiencyWork independently when necessaryEffective communication (both written and oral) and interpersonal skillsOrganizational ability with attention to detail Handle multiple tasks simultaneouslyAbility to work in high-pressure situationsWork well on a teamAble to meet deadlinesAble to pass area-specific competenciesAssist in maintaining the cleanliness and sterility of IV roomWORKING CONDITIONS: Describe the conditions in which the work is performed.Daily exposure to the mental/emotional stress related to the oncology experience(s) of patients/families. Risk of exposure to hazardous materials, known carcinogens and risk of physical injury.Able to lift 20 lbs.Capable of standing or sitting for extended periods of time.EXPERIENCE:2 years of hospital based experience preferredCSPT certification preferredEEO Statement Massachusetts General Hospital is an Affirmative Action Employer. By embracing diverse skills, perspectives and ideas, we choose to lead. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law.

Working closely with the Practice Manager, the Team Lead for the MGH GI Associates will function as the initial point of contact and primary interface between staff, patients and clinicians on their team. The incumbent provides administrative support to practice staff, clinicians and the Practice Manager in an ambulatory care setting and will be responsible for coordinating the day-to-day operations for the MGH GI Associates Teams. Ensures coordinated processes and procedures across practices. Working collaboratively with the management team, the Team Lead will ensure strong regulatory compliance and a positive patient experience and patient throughput in the GI associates practices.Monitors all aspects of patient experience and suggests improvements or implements after discussion with the Practice Manager when needed. Monitors physician clinic schedules on a daily basis to assess accuracy and efficiency in patient scheduling. Monitors patient wait times, evaluating problems and suggesting action plans to address issues to the Practice Manager. Ensures that staff are assigned to work the reschedule and wait lists on a regular basis to ensure that cancellations are filled. Monitors work queues and assists with work as needed.Ensures patients are rescheduled efficiently, working with Practice Manager and providers when necessary to obtain appointments within a reasonable time frame. Delegates and distributes work, as necessary, to meet established deadlines/metrics.Recommends solutions and improvements. Participates in department wide-improvements. Assist in the development and communication of department policies and procedures. Communicates and implements department policies and procedures to all team members and makes recommendations for revisions.Ensures administrative processes and procedures are coordinated, communicated and in compliance across practices.Acts as Cadence/ OPT time super user and the main point of contact for updates and trainingPerforms duties of Patient Service Coordinators level 2 and 3 60% Team Lead/40% PSCIII. Staff Coordination:Supervises daily activities of patient service coordinators, temporary support staff and other staff who provide services in the outpatient setting. In collaboration with Practice Manager, may also include coordination of administrative functions of daily operations of medical assistantsCollaborates with Practice Manager on decisions regarding vacations, lunch and break times, altering schedules as needed. Ensures or provides cross-coverage during staffing shortages and vacations. With approval from the Practice Manager, requests temporary help when necessary. Promotes teamwork in daily activities, exercises diplomacy and consistently uses effective communication skills. In collaboration with the Practice Manager, assists in hiring and evaluating performance. Coordinates and conducts the orientation of new employees.Provides coaching and mentoring to team members on an ongoing basis to improve operational effectiveness and quality Ensures staff are trained on systems and processes and compliant with Joint Commission and other regulatory requirements/standards as it relates to their jobs. Implements re-training efforts as necessary and monitors progress. Provides clear directions, consistent and timely feedback to staff, under the direction of the Practice Manager. Develops and maintains programs to boost employee morale. Financial & Billing: • Ensures that the billing encounters are closed in an effective and efficient manner, incorporating all applicable service standards. • Monitors exam room usage for all practices on the suite for cost allocation purposes. • Reviews monthly staffing/weekly hours and provides analysis of staffing utilization.• In collaboration with the Practice Manager, develops and implements systems to ensure cost effective operations.Office Coordination, Safety and Compliance: • Maintains supplies, forms, requisitions and equipment. Coordinates repairs and replacement of equipment under the direction of the Practice Manager Serves as point person for the practice's environmental issues related to repairs, cleaning, directories, signage, security, information systems etc. Maintains cleanliness and general upkeep of suite, including coordinating services provided by MGH Environmental Services, Building and Grounds and Bio Engineering. Understands space needs and identifies and attempts to resolves any outstanding issues.Identifies opportunities for operations and workflow improvement and reviews them with the Practice Manager. Works closely with the Practice Manager to plan and implement changes. Acts as a liaison between professional staff, support staff, patients and external customers. Acts as a role model to all staff and when disseminating information and actively listens to the perspectives of all involved.Works with the Practice Manager to contribute to the development and updating of all policies and procedures related to the provision of patient care. Is knowledgeable of and promotes administrative and employee policies. Projects and Professional Development:• Completes project work as assigned by the Practice Manager to support the diverse needs of the practice, including those related to facilities, information systems, communication, coordination among entities, marketing and managed care. • Assists in the development of any enhancements being made to GI Associates• Identifies learning opportunities and collaborates to enhance professional development.• Continuously evaluates role and makes recommendations for change to ensure that departmental clinical support needs are met.Qualifications 1. Associate's Degree required. Bachelor's Degree in business administration, health care administration, or related field preferred.2. Minimum of 5 years' experience in a medical or healthcare setting, with specific experience in the outpatient/ambulatory care setting.3. Intermediate to advanced PC skills (MS Office, Windows) required. Prior experience with MGH systems (EPIC, Outlook) helpful but not essential.4. Prior experience working directly with physicians.5. Experience in working in a large, complicated organization is a plus. 6. Some prior supervisory experience helpful.EEO Statement Massachusetts General Hospital is an Affirmative Action Employer. By embracing diverse skills, perspectives and ideas, we choose to lead. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment.

GENERAL SUMMARY/ OVERVIEW STATEMENT: The Patient Services Coordinator II (PSCII), under general supervision of the Sr. Admin Manager, provides administrative support to health care providers in a high-volume ambulatory practice setting, functioning as the primary interface between the patient and the provider. The PSCII works to ensure a quality-based, customer-oriented flow of work. The position requires discretion and judgement to organize priorities, complete tasks, manage confidential patient information, schedule patient appointments, diagnostic testing, obtaining referrals and pre-certifications as needed. Additional responsibilities include addressing other managed care related issues and assisting patients with the financial aspects of their visit. The PSCII position will serve as an overall resource person for department support staff.PRINCIPAL DUTIES AND RESPONSIBILITIES:• Perform all check-in and check-out functions, as outlined by the MGH/MGPO Front Desk Standards of Operations• Answer patient/family questions• Manage phone lines in a professional and courteous manner• Schedule patient office appointments; will include scheduling for more than one department; coordinate appointments with other consulting physicians or primary care physicians as appropriate• Send out confirmation/reminder letters and pre-operative instructions in advance of appointments and surgical procedures • Utilize Epic and other electronic systems that support patient flow and care• Understand financial services and self-pay resources and provide patients with information as needed.• Triage and manage more complex telephone calls, utilizing courteous customer service skills • Maintain confidentiality and privacy, which is consistent with HIPAA guidelines.• Completely performs and is a resource to other team members in all revenue enhancement activities, including but not limited to registration verification, co-payment collection, cash management, encounter form reconcilement, etc.• Coordinate the scheduling of diagnostic testing.• Coordinate and track referral appointments and visits to ensure patient coordination and follow-up• Provide cross coverage for other suite staff members for absences, vacations, etc. and during variations in workflow, as needed• Assist with training and orientation of new staff, where applicable• Perform all other related tasks which would facilitate the flow of patients through the practice, or which would enhance the quality of service to patients.• Coordinate with Nurse or Medical Assistant as appropriate to ensure smooth patient flow during office hours• Photocopies, faxes, scans and files patient-related paperwork within clinically-defined medical records in an accurate and timely manner.• Works on other projects and tasks as assignedQualifications SKILLS & COMPETENCIES REQUIRED:• Knowledge of computer skills necessary to use programs required for day-to-day clinic operations (Word, Excel, Outlook, internet, MGH electronic health systems, etc)• Good verbal and written communication, including the use of medical terminology• Exceptional organizational skills, flexibility to manage multiple tasks and the accurate attentive to details• Ability to work independently or within a team environment• Excellent and effective interpersonal and communication skills• Excellent customer service skills• Demonstrated ability to work effectively and courteously with various groups of patients, staff and providers.• Demonstrated ability to problem solve and function as a resource to other members of the team and resolve complex issues on behalf of the providers and the patients.• Demonstrated in-depth understanding of managed care and all other pertinent insurance/medical coverage• Demonstrated knowledge of HIPAA Confidentiality and Privacy Policies• Demonstrated understanding of Disaster protocols to include: fire, safety and code calls, per the mandatory training, as outlined by MGH and JCAHO guidelinesEDUCATION:Minimum Required:FORMCHECKBOX FFFFFFFF650000001400060043006800650063006B003100000001000000000000000000000000000000000000000000 High school diploma, GED or equivalentFORMCHECKBOX FFFFFFFF650000001400060043006800650063006B003100000000000000000000000000000000000000000000000000 FORMCHECKBOX FFFFFFFF650000001400070043006800650063006B0032003600000000000000000000000000000000000000000000000000 FORMCHECKBOX FFFFFFFF650000001400070043006800650063006B0034003000000000000000000000000000000000000000000000000000 FORMCHECKBOX FFFFFFFF650000001400060043006800650063006B003900000000000000000000000000000000000000000000000000 Preferred: FORMCHECKBOX FFFFFFFF650000001400060043006800650063006B003100000000000000000000000000000000000000000000000000 Some college or Associate's DegreeFORMCHECKBOX FFFFFFFF650000001400070043006800650063006B0034003000000001000000000000000000000000000000000000000000 Bachelor's DegreeFORMCHECKBOX FFFFFFFF650000001400060043006800650063006B003900000000000000000000000000000000000000000000000000 EXPERIENCE:Required: 2 years of secretarial, customer service experience or equivalent in a medical or health care related settingWORKING CONDITIONS:Normal office or ambulatory practice conditionsThe information contained in this document is intended to describe the general contents and requirements of work being performed by people assigned to this classification. It is not intended to be construed as an exhaustive statement of all duties, responsibilities or skills of individuals so classified.EEO Statement Massachusetts General Hospital is an Equal Opportunity Employer. By embracing diverse skills, perspectives and ideas, we choose to lead. Applications from protected veterans and individuals with disabilities are strongly encouraged.

GENERAL SUMMARY/ OVERVIEW STATEMENT: Receiving general direction from the Senior Director of Clinical Operations and the Division Chief of Foot & Ankle, the Sr. Administrative Manager is responsible for clinical and administrative operations, budget management, and human resources management of the Orthopaedic Ambulatory Practice at Mass General Waltham - home to the largest standalone Foot & Ankle Center in New England. This will include direct oversight of the Orthopaedic Ambulatory Practice located in Waltham MA/Foot & Ankle Center, and collaboration with leadership in our satellite operations including Boston, Danvers, Foxboro and Newton Wellesley. Drawing on a broad understanding of Hospital practices and policies and displaying a high degree of initiative and independent judgment, the Sr. Administrative Manager will continually assess and direct a wide range of programmatic issues including personnel, operational and financial management, long-range planning and project development. This position will collaborate closely with the providers of the Foot and Ankle and Podiatric services, as well as all other Orthopaedic sub-specialties in Waltham. Responsibilities will also include oversight and cultivation of the growth of this Foot & Ankle center on a regional, national, and international level, as well as the Foot & Ankle Retail store, which is adjacent to the clinic in Waltham, MA.PRINCIPAL DUTIES AND RESPONSIBILITIES: Human ResourcesDirectly manages 25-30 front line staff (Medical Assistants, Practice Coordinators, Retail Staff) and Advanced Practitioners.Responsible for recruiting, onboarding, training and retaining superb team.Manage schedules, time off requests, clinic coverage.Oversee coordination of resources across Waltham and collaborate with satellite leadership.Approve payroll.Develop team and fosters a culture of team building, and staff development.Collaborate with other Orthopaedic leadership/managers in Waltham to meet staffing needs for site location.Work closely with physicians - listens to feedback, takes action related to practice issues, serves as a liaison in meetings.Hold regular staff meetings.Act as authorized signer for hospital systems requiring security including information systems and security access.Develop and conducts the clinician orientation including trainees in July and professional staff when added throughout the year.Facility ManagementManage 13,000 sq ft Foot & Ankle facility that opened in March of 2015.Manage 2,000 sq ft Foot & Ankle retail space that opened in March 2018.Collaborate with the Director of Research to address issues that impact direct reports/surgeons.Responsible for work requests, inventory management, and clinic aestheticsManage incoming bills related to standalone PO based practice.Create purchase orders.Practice OperationsEnhance workflows for staff and providers by engaging in numerous process improvement initiatives. Current projects include increasing patient access by decreasing wait days and increasing use of telehealth; streamlining check-in/out process to facilitate patient follow through clinic; PROMS; co-pay collections.Hold process improvement and quality forums with staff and physicians.Manage and resolves patients' complaints.Revise ambulatory practice systems as necessary to maximize efficiency and meet hospital requirements.Troubleshoot and resolves issues as they arise.Inform staff of policy and procedural changesIdentify and evaluates the means for improving systems, costs and distribution of personnel.Make recommendations to Director and/or Service Chief for improvements and will be encouraged and expected to maintain active lines of communication towards continued growth and development of the center and its satellites, with a focus on high-quality, cost-efficient care, patient satisfaction, financial stability, and value driven health care.Serve as liaison for Waltham site, working collaboratively with managers across sub-specialties who practice in Waltham.Work with retail staff to streamline retail operations while providing world-class customer service. Lead Durable Medical Equipment (DME) program and align with Sports Medicine DME program to meet the needs of other practices across Mass General Waltham. FinancialSupervise and supports the billing and collection efforts for services and effective purchasing practices.Collaborate with Sr. Finance Director to create budget for Division of Foot & Ankle surgery with focus on managing expenses while growing revenue opportunities. Service currently generates over 20,000 visits and 1,000 surgeries per year and is expected to exceed 25,000 visits and several thousand surgeries per year with new recruitments.Manage billing processes and procedures related to unique service offerings: Durable Medical Equipment (DME), Shockwave Therapy, Plasma Injections, Orthotics, etc.Provide direction to retail staff, with focus on growing sales while controlling expenses. StrategicResponsible for the continued development of the Foot & Ankle Center, and will be responsible for implementing and supervising operations, growth, and strategic planning at this location.Act as a liaison to other hospital units and divisions.Responsible for implementing marketing initiatives to promote divisions. Prepare and present materials in a variety of forums including division and/or department meetings.Qualifications SKILLS/ ABILITIES/ COMPETENCIES REQUIRED: Must demonstrate strong leadership abilities.Strong communication and interpersonal skills.Ability to provide support, direction and development to staff.Effective analytical skills.Ability to make decisions quickly and independently.Knowledge of financial analysis.High level of trust and reliability.Strong sense of fairness in dealing with personnel at subordinate, peer and superior levels.EDUCATION: BS Required. Masters preferred.EXPERIENCE: Minimum of 5 to 7 years directly related experience preferred.Minimum of 2 years supervisory experience required.SUPERVISORY RESPONSIBILITY: Directly supervises 25-30 or more support staff. FISCAL RESPONSIBILITY: Practice site anticipated to see 30,000+ clinic visits per year.WORKING CONDITIONS: Work is performed in an office environment.EEO Statement Massachusetts General Hospital is an Affirmative Action Employer. By embracing diverse skills, perspectives and ideas, we choose to lead. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment.

GENERAL SUMMARY/ OVERVIEW STATEMENT:The Patient Services Coordinator II, under general supervision, provides administrative support to health care providers in a high-volume ambulatory setting, functioning as the primary interface between the patient and the providers. The emphasis is placed on the ability to organize priorities, complete tasks, manage confidential patient information, schedule patient appointments, diagnostic testing, referrals and other managed care related issues. Serves as an overall resource person for support staff.PRINCIPAL DUTIES AND RESPONSIBILITIES:Performs all duties that are the responsibility of a Patient Service Coordinator IPerforms all check-in and -out functions, as outlined by the MGH/MGPO Front Desk Standards of Operations. Provides support and information to providers to problem solve and manage complex administrative patient issuesPerforms the daily management of encounter form processing and reconcilement.Ensures the completeness of all forms and performs basic ICD-9 coding, as required to complete visit encounter forms for processingUnderstands all HMO, Managed Care and other Third Party Insurers. Functions as a resource for patients around managed care plans, insurance and referral issues, with an ability to perform electronic insurance verification. Understands financial services and self-pay resources and provides patients with information as needed.Triages and manages more complex telephone calls, utilizing courteous customer service skills. Maintains confidentiality and privacy, which is consistent with HIPAA guidelines.Completely performs and is a resource to other team members in all revenue enhancement activities, including but not limited to registration verification, co-payment collection, cash management, encounter form reconcilement, etc.Schedules patient appointments and creates referral "Shells"/Templatefor specialty visits and diagnostic testing, as required. Coordinates the scheduling of diagnostic testing.Coordinates and tracks referral appointments and visits for decrementation.Provides cross coverage for other Practice staff members for absences, vacations, etc. and during variations in workflow, as neededAssists with training and orientation of new staff, where applicable.Performs all other related tasks which would facilitate the flow of patients through the practice, or which would enhance the quality of service to patients.Works on special projects as directed.Customer Service Responsibilities:Conveys Compassion: Demonstrates awareness and shows sensitivity to others' needs. Respectful of Others: Considers others' viewpoints and treats others with honesty, fairness and integrity. Speaks highly of the capabilities of the hospital and its staff. Attentive to Others: Actively looks for ways to help customers by identifying and proposing appropriate solutions and/or services.Collaborates with Others: Maintains cooperative working relationships and builds team identity. Promotes a friendly, cooperative climate within the department and hospital setting. Accountable for Actions: Establishes a high degree of trust and credibility with others. Evokes confidence in character, abilities and truthfulness. Demonstrates efforts to succeed and excel. Guards patient privacy.Informative: Proactively shares information with others. Adaptable to Others: Manages multiple demands, shifting priorities and rapid change. Adapts plans, behavior or approaches to fit major change situations.Acts Professionally: Builds trust through reliability and authenticity. Demonstrates results-oriented behavior. Develops constructive, cooperative relationships with others.Emotionally Self Aware: Understands the implications of own emotions and manages appropriately.Safety: Is aware of and adheres to safety measures for both patient and staff.Qualifications QUALIFICATIONS: Associate's Degree in Secretarial Science/Business, or a Secretarial Training Certificate Program desirable.Minimum of 3 years secretarial experience or equivalent in a medical or health care related setting.SKILLS/ ABILITIES/ COMPETENCIES REQUIRED: Knowledge of computer skills necessary to use appropriate modules of EPIC CADENCE, electronic medical record modules and transition to PATCOM, as required.Good command of the English language, including medical terminologyExceptional organizational skills, flexibility to manage multiple tasks and the accurate attentive to details.Ability to work independently or within a team environmentExcellent and effective interpersonal and communication skillsDemonstrated ability to work effectively and courteously with various groups of patients, staff and providers.Demonstrated ability to problem solve and function as a resource to other members of the team, and resolve complex issues on behalf of the providers and the patients.Demonstrated in-depth understanding of managed care and all other pertinent insurance/medical coverageDemonstrated knowledge of HIPAA Confidentiality and Privacy PoliciesDemonstrated understanding of Disaster protocols to include: fire, safety and code calls, per the mandatory training, as outlined by MGH and JCAHO guidelines.EEO Statement Massachusetts General Hospital is an Equal Opportunity Employer. By embracing diverse skills, perspectives and ideas, we choose to lead. Applications from protected veterans and individuals with disabilities are strongly encouraged.

GENERAL SUMMARY/ OVERVIEW STATEMENT:The Administrative Coordinator, under supervision of the Practice Manager, works collaboratively with the practice leadership team to oversee day-to-day frontline operations and coordination of administrative support staff in Waltham and occasionally in Danvers. Provides cross-coverage as needed, troubleshoots issues as they arise, and manages staffing and/or operational issues in a time sensitive manner.PRINCIPAL DUTIES AND RESPONSIBILITIES: Coordinates day-to-day performance of administrative and clinical support staff. May provide as support as a PSC when coverage is needed for staffing purposes.Assists practice leadership with development and revision of policies, programs, and procedures. Develops and leads training for staff on administrative policies and procedures of the practice and the hospital. Evaluates, develops, and implements various administrative systems and procedures designed to maximize the PSC workflow, thereby creating staffing efficiencies.Works with practice leadership to manage staff schedules. Evaluates daily staffing needs and coordinates coverage to support patient flow and provider productivity.Participates in departmental preparation for Joint Commission and other regulatory site visits and Surveillance Rounds, ensures the physical environment is maintained (enters work orders, follows up).Ensures that HIPAA privacy policies and procedures are fully implemented and reviews any Patient Privacy changes with PSC team to ensure understanding and implementation.Assists in special projects to support practice goals and meet hospital revenue, compliance and patient satisfaction related topics. Builds and maintains ongoing working relationships with staff, clinical and physician members of the practice to facilitate positive morale and support provider workflow.Identifies, monitors, and resolves IS issues which impact the practice's operation. Participates in the evaluation of IS equipment and systems.Triages and manages patient telephone calls, utilizing courteous customer service skills. Maintains confidentiality and privacy, which is consistent with HIPAA guidelines.Provides cross coverage for other Practice staff members for absences, vacations, etc. and during variations in workflow, as needed.Ordering of all administrative supplies and consent forms for clinical and admin deptProvides back up to MA Team Lead for ordering clinical supplies via third party vendorManages all Epic Templates for providers with Vacation/Holidays. Address patient questions, complaints, and concerns Coordinates the workflow and schedules within the unit to ensure an efficient daily operation.Troubleshoots workflow as needed working with management to coordinate staffing and replacement coverageFunction as the pod/unit "Super User" for EPIC CADENCE scheduling system.Surgical Scheduling Performs all other duties as assignedQualifications QUALIFICATIONS: Associate degree in Secretarial Science/Business, or a Secretarial Training Certificate Program preferred.Minimum of 5 years work experience in medical group practice, billing and/or managed care setting required.SKILLS/ ABILITIES/ COMPETENCIES REQUIRED: Demonstrated experience to interface with various levels of the practice.Thorough knowledge of EPIC CADENCE system modules and its features, electronic medical record modules and transition to PATCOM, with all system features, as applicable.Demonstrated ability to work independently, with limited supervision, resolve issues, is organized, attentive to detail and achieve outcomes within the team.Excellent written and verbal communication skills. Ability to multi-task and organize information.Ability to handle sensitive information with absolute confidentiality.Working knowledge of software applications including Microsoft Word, Excel, PowerPoint, Photoshop and Access databases.Customer-service orientation.Ability to make decisions independently or to escalate issues as needed.Demonstrates effective interpersonal and communication skills.Demonstrates knowledge of HIPAA Confidentiality and Privacy policies.Demonstrates an understanding of Disaster protocols to include: fire, safety, code calls, per the mandatory training, as outlined by MGH and JCAHO guidelines.EEO Statement Massachusetts General Hospital is an Affirmative Action Employer. By embracing diverse skills, perspectives and ideas, we choose to lead. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment.

**About us** **National Grid is hiring a Energy Integration Specialist, Screenings for our Customer Energy Integration department in Worcester, MA.** Every day we deliver safe and secure energy to homes, communities, and businesses. We are there when people need us the most. We connect people to the energy they need for the lives they live. The pace of change in society and our industry is accelerating and our expertise and track record puts us in an unparalleled position to shape the sustainable future of our industry. To be successful we must anticipate the needs of our customers, reducing the cost of energy delivery today and pioneering the flexible energy systems of tomorrow. This requires us to deliver on our promises and always look for new opportunities to grow, both ourselves and our business. **Job Purpose** National Grid is looking for a customer-facing professional who will own and manage the Distributed Generation (DG) Interconnection Application Development Process, specifically application review and technical screening. Successful candidates will have strong technical, time management and communication skills. The successful candidate will work with internal and external stakeholders while developing primarily Simple Tariff DG projects including Step 0 inquiries, through application processing stages, including application reviews and tariff based screens. Work must be completed in accordance with regulatory, legislative and technical obligations. Candidate will be part of a team responsible for managing the application through Interconnection Service Agreement step. As a DG subject matter expert, the candidate will also be expected to provide outreach and educate others on DG initiatives. **Key Accountabilities** **Position Responsibilities (including but not limited to):** + Obtaining and interpreting technical documentation + Performing preliminary screenings (and feasibility reviews as necessary) per applicable standards + Drafting contractual agreements + Assisting project owners as needed throughout the interconnection process + Manage expectations of customers, external vendors, contractors and consultants while ensuring timely delivery of utilityservices + Assist in maintenance and development of National Grid’s customer application portal and work management system. + Update procedures to support the design solutions that enhance Distributed Generation programs + Challenge existing policies and procedures to continuously seek ways to enhance customer service and cost effectiveness. + Provide technical guidance, support and coaching to others, both internally and externally) in order to share knowledgeand increase understanding of Distributed Generation programs and services + Analyst and evaluate developments in Distributed Generation and Renewable Energy technologies in order to identify impact of different scenarios on the business and strategies for integrating cost efficiencies. + Represent National Grid as needed in various industry associations or external outreach sessions. **Qualifications** + Bachelor’s of Science in Engineering preferred (Electrical preferred) or other related field with minimum + 2+ years of Distribution Design work experience + Ability to develop proficiency with Massachusetts tariffs, especially as they relate to Distributed Generation + Familiarity with power system components, engineering concepts, project management and interconnections. + Understanding of anti-islanding concepts and 3V0 protection issues + Experience with renewable energies and utility industry a major plus. + Ability to understand various regulatory policies and interconnection programs, especially those involving compensation (i.e net metering, MA SMART, etc) + Able to read schematics, one-lines and three-lines, including relays, and recommend/oversee changes todocumentation. + Ability to become proficient in the utilization of RCC database, GIS, FeedPro, ArcGIS, PI, etc + Ability to enforce ESB756 and Specifications for Electrical Installations, especially as relates to secondary and primary metering. + Working knowledge of Geographic Information System (GIS), mapping systems or ability to be trained + Proficient in using Microsoft Office software products. + Experience with utility electric construction a plus. + Excellent organizational, verbal and written communication skills. + Ability to represent the company in meeting and seminars, present material as needed. + Demonstrates the ability to interpret information and analyze relationships among several parts of a problem or situation, in order to clearly articulate the findings and anticipates obstacles and thinks ahead about next steps. + Support and be part of a team environment. + Understands theory behind policies and processes and demonstrates the ability to challenge existing processes andways of working e.g. taking action to avoid future crisis or create opportunities to improve existing practices. + Prior work experience in reviewing and discussing CHP/DG feasibility reviews, system impact studies and workingsuccessfully with consulting engineers and contractors preferred. + Understands the importance of procedures and standards of working and demonstrates the ability to give directions ordemonstrations with clear reasons and rationales. + Be a coordinator for technical DG items that may arise with the National Grid customer base. + Good knowledge of DG system design practices and installation standards. **More Information** \#LI-Hybrid \#LI-STR1 **MA Salary** **$81,000 - $95,000 a year** This position has a career path which provides for advancement opportunities within and across bands as you develop and evolve in the position; gaining experience, expertise and acquiring and applying technical skills. Candidates will be assessed and provided offers against the minimum qualifications of this role and their individual experience. **National Grid is an equal opportunity employer that values a broad diversity of talent, knowledge, experience and expertise.  We foster a culture of inclusion that drives employee engagement to deliver superior performance to the communities we serve.  National Grid is proud to be an affirmative action employer. We encourage minorities, women, individuals with disabilities and protected veterans to join the National Grid team.**