Fuels Manager Salary in Rochester, NY

Job Description: The Health Equity and Community Investments Program Manager plans, organizes, and implements the entire operations to support the health equity and community investments strategy. This person is responsible for the end-to-end alignment, integration, coordination and implementation of health equity and community investments strategic initiatives and operations.Essential Accountabilities: Coordinates the day-to-day operations of the health equity and community investments team and drives transparency and accountability using metrics to track department status and progress.Collaborates within the division and across the enterprise for the coordination and implementation of goals and initiatives. Develops an annual roadmap for key divisional projects and programs to ensure alignment and integration.Manages the development and maintenance of corporate policies, ensuring compliance with legal, financial, and regulatory requirements.In collaboration with leadership, approves and oversees budgets for all community investment cost centers; develops budgets for enterprise level (non-regional) investments, including multi-year grants and Executive Leadership Team contributions.Responsible for the planning, implementing, evaluating, and reporting of specified health equity and community investments initiatives.Translate quantitative and qualitative data into strategic priorities and co-define strategic roadmaps for health equity.Utilizes data sources to analyze and identify opportunities for improvements. Assists in team development and initiatives to create outcome driven projects looking to enhance current operational, clinical, financial programs within all relevant business areas. Aggregates and assists with the analysis of internal and external data.Develop process to collect, analyze and report data metrics to ensure cost-effective services are provided. Accountable for ensuring enterprise response to health equity and community investments-related internal and external needs, including health plan collateral and publications, BCBSA surveys, employer group RFPs, new employee onboarding, and governing board reports and presentations.In collaboration with the health equity team, coordinates, supports and conducts regular workgroup meetings and committee meetings with key constituents that are instrumental in the health equity strategy. Engages regularly with leadership to ensure resolution of community investments policy exception requests.Works to identify opportunities for continuous improvement, standardization, and health disparity reduction.Monitors, coordinates, and communicates the strategic objectives of health equity and community investments across the organization to optimize performance/results.Maintains knowledge of all relevant legislative and regulatory mandates and ensures that all activities are compliant with these requirements.Helps build diverse partnerships and collaboration to advance the mission and work of the organization.Consistently demonstrates high standards of integrity by supporting the Lifetime Healthcare Companies' mission and values, adhering to the Corporate Code of Conduct, and leading to the Lifetime Way values and beliefs.Maintains high regard for member privacy in accordance with the corporate privacy policies and procedures.Regular and reliable attendance is expected and required.Performs other functions as assigned by management.Minimum Qualifications: Six years of project management experience required. Six years of business, operations, health equity or related experience required.Bachelor's degree in public health, Healthcare Administration, Business or related field required. PMP certification preferred. Excellent communication and interpersonal skills in writing, speaking, and presenting information; experience drafting and delivering executive-level presentations and communications.Exceptional project/program management skills and the ability to structure and manage multiple initiatives simultaneously and drive to completion in a fast-paced environment.Strong stakeholder engagement skills with the ability to influence without positional authority.Demonstrated ability to build strong relationships, influence and collaborate effectively across all levels of the organization, across functions and across cultural dimensions.Physical Requirements: Ability to work prolonged periods sitting and/or standing at a workstation and working on a computer.Ability to travel across the Health Plan service region for meetings and/or trainings as needed.Manual dexterity including fine finger motion required.************One Mission. One Vision. One I.D.E.A. One you.Together we can create a better I.D.E.A. for our communities.At the Lifetime Healthcare Companies, we're on a mission to make our communities healthier, and we can't do it without you. We know diversity helps fuel our mission and that's why we approach our work from an I.D.E.A. mindset (Inclusion, Diversity, Equity, and Access). By activating our employees' experiences, skills, and perspectives, we take action toward greater health equity.We aspire to reflect the communities we live in and serve, and strongly encourage people of color, LGBTQ+ people, people with disabilities, veterans, and other underrepresented groups to apply.OUR COMPANY CULTURE:Employees are united by our Lifetime Way Values & Behaviors that include compassion, pride, excellence, innovation, and having fun! We aim to be an employer of choice by valuing workforce diversity, innovative thinking, employee development, and by offering competitive compensation and benefits.In support of the Americans with Disabilities Act, this job description lists only those responsibilities and qualifications deemed essential to the position.Equal Opportunity EmployerCompensation Range(s): Grade 209: Minimum $75,816 - Maximum $140,254The salary range indicated in this posting represents the minimum and maximum of the salary range for this position. Actual salary will vary depending on factors including, but not limited to, budget available, prior experience, knowledge, skill and education as they relate to the position's minimum qualifications, in addition to internal equity. The posted salary range reflects just one component of our total rewards package. Other components of the total rewards package may include participation in group health and/or dental insurance, retirement plan, wellness program, paid time away from work, and paid holidays.Please note: There may be opportunity for remote work within all jobs posted by the Excellus Talent Acquisition team. This decision is made on a case-by-case basis.All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Job Description: Summary:Under the Director of Employee Relations, this role will partner collaboratively with internal stakeholders to implement Human Resources (HR) compliance solutions aimed at reducing risk and building a compliance program that promotes a culture of integrity, fairness, and legal adherence. This position manages, executes, and assists in ensuring that regulatory requirements and compliance initiatives for HR are achieved. The incumbent is also responsible for management and oversight of the immigration program and processes.Essential Accountabilities:• Collaborates with key stakeholders (e.g., Ethics and Compliance, Internal Audit, Legal, Business Resilience, Data Governance, and Cybersecurity) to monitor, interpret, maintain, modify, and implement all regulatory and compliance requirements relevant to HR.• Tracks and monitors local, state, and federal employment laws and regulations which affect the organization's employment policies. Assesses impacts for state and federal regulations and mandates. Works in partnership with HR subject matter experts and employment policy facilitators to ensure HR policies and procedures are appropriately modified and communicated to the organization.• Oversees internal and external audits on the operations of HR to assure compliance with federal, state, and local regulations. Maintains effective lines of communication with HR to ensure all audit responses meet auditor requirements. Monitors observations and/or findings. Ensures follow-up as agreed to on a timely basis. Functions as point-of-contact to auditors in HR-related audits.• Identifies potential areas of compliance vulnerability and risk within HR, makes control recommendations, and implements programs and procedures for resolution of problematic areas. Keeps leadership informed of any changes in requirements and controls. Provides updates to leadership on a regular basis on the operation and progress of compliance efforts.• Leads and manages responses to requests for employment data and documentation. Ensures timely and accurate submission of responses.• Oversees schedule of employment and demographic filings. Collaborates with stakeholders to ensure data integrity. Ensures the timely and accurate regulatory filings.• Coordinates with Records and Information Management (RIM) team to ensure that the retention of employment documents follows regulatory requirements.• Oversees and manages all aspects of immigration program and processes (e.g., recruitment, I-9 compliance for visa holders, visa petitions, and PERM/green card processes). Remains abreast of changes in immigration laws, policies, and regulations to ensure compliance.• Serves as a point-of-contact for outside counsel, coworkers, and internal stakeholders for immigration matters. Addresses immigration concerns and questions from employees and their managers. Responds to inquiries with empathy and professionalism.• Collaborates with Talent Management, Legal, and other internal stakeholders on the full immigration case lifecycle, including initial review and analysis of visa petitions with outside counsel. Provides advice and guidance to stakeholders as well as ongoing education and training on immigration processes pertaining to work permits, visa sponsorships, and permanent residency for foreign nationals.• Prepares regular reports and analysis to track immigration metrics and provide insights to HR and organizational leadership.• Consistently demonstrates high standards of integrity by supporting the Lifetime Healthcare Companies' mission and values, adhering to the Corporate Code of Conduct, and leading to the Lifetime Way values and beliefs.• Maintains high regard for member privacy in accordance with the corporate privacy policies and procedures.• Regular and reliable attendance is expected and required.• Performs other functions as assigned by management.Minimum Qualifications:• Ten or more years of experience in a regulatory environment, business administration, analytics, or related field or Bachelor's degree plus seven or more years of experience or training.• Strong and effective analytical and creative problem-solving skills along with the capacity to identify and understand business objectives and associated risks of the operational area under review to improve the effectiveness or efficiency of operational processes.• Working knowledge of Audit concepts and requirements (and the application thereof), including but not limited to controls, materiality, risk and risk control, sampling, deficiencies, and scope.• Ability to identify federal and state regulations impacting business areas; familiarity with the Health Plan requirements relative to regulatory audits and enforcement actions; and understanding of the regulatory risks faced by the corporation.• Effective communication and people skills (e.g., oral, and written communication including reports and other formal channels; ability to develop sound working relationships; ability to manage projects effectively to balance quality, cost, and time, etc.) as well as the ability to interact effectively with individuals at all levels in the organization.• Skilled in planning and in maintaining composure under pressure while managing multiple projects and meeting deadlines.• Excellent PC skills including Word, Excel, Access, and Cognos.Physical Requirements:• Ability to work prolonged periods sitting and/or standing at a workstation and working on a computer.• Ability to travel across the Health Plan service region for meetings and/or trainings as needed.************One Mission. One Vision. One I.D.E.A. One you.Together we can create a better I.D.E.A. for our communities.At the Lifetime Healthcare Companies, we are on a mission to make our communities healthier, and we cannot do it without you. We know diversity helps fuel our mission and that is why we approach our work from an I.D.E.A. mindset (Inclusion, Diversity, Equity, and Access). By activating our employees' experiences, skills, and perspectives, we take action toward greater health equity.We aspire to reflect the communities we live in and serve, and strongly encourage people of color, LGBTQ+ people, people with disabilities, veterans, and other underrepresented groups to apply.OUR COMPANY CULTURE:Employees are united by our Lifetime Way Values & Behaviors that include compassion, pride, excellence, innovation, and having fun! We aim to be an employer of choice by valuing workforce diversity, innovative thinking, employee development, and by offering competitive compensation and benefits.In support of the Americans with Disabilities Act, this job description lists only those responsibilities and qualifications deemed essential to the position.Equal Opportunity EmployerCompensation Range(s): Grade 209 Minimum $75,816.00 - Maximum $140,254.00The salary range indicated in this posting represents the minimum and maximum of the salary range for this position. Actual salary will vary depending on factors including, but not limited to, budget available, prior experience, knowledge, skill and education as they relate to the position's minimum qualifications, in addition to internal equity. The posted salary range reflects just one component of our total rewards package. Other components of the total rewards package may include participation in group health and/or dental insurance, retirement plan, wellness program, paid time away from work, and paid holidays.Please note: There may be opportunity for remote work within all jobs posted by the Excellus Talent Acquisition team. This decision is made on a case-by-case basis.All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Job Responsibilities: About the DDS Companies: The DDS Companies is a reputable and dynamic organization that specializes in providing comprehensive infrastructure construction and engineering solutions. With a commitment to excellence, safety, and customer satisfaction, we consistently deliver successful projects across various industries. Our team of dedicated professionals thrives on innovation and collaboration, ensuring that we exceed client expectations at every stage. Join us and be part of a company that values integrity, teamwork, and continuous growth. Project Engineer-Heavy Civil Pay Range: $60-70K Annually The DDS Project Engineer will be responsible for the following: Estimating Assist Estimating and Preconstruction departments with preparing cost estimates and reviewing subcontractor and supplier proposals. Responsible for monitoring field activities and track productions, reporting these results to the Estimating Department. Proficient in earthwork, utility, pavement, and site take-offs. Solicits and maintains communications with subcontractors and vendors. Prepares and maintains the status of plan reproduction. Project Management Develops project objectives by reviewing project proposals and plans, conferring with the Project Manager Determines project responsibilities by identifying project phases and elements, assigning personnel to phases and elements. Complete understanding of project plans, specifications, and customer requirements. Prepare project schedule and update on a weekly basis with the Project Manager Maintain "red line" as built drawings. Responsible for obtaining and submitting all material and subcontractor submittals after Project Managers approval. Complete and maintain daily Task Hazard Analysis Updating Labor, Trucking, Aggregate, Fuel and Equipment logs Complete time and materials tickets daily. Update daily job logs with productions and quantities. Responsible for all photo documentation of the site. Job Qualifications: Skills and Experience Required: Excellent written and verbal communication skills. Must know MS Office products including Word, Excel, and Project Must be able to manage multiple tasks and have strong organizational skills. Preferred: Bachelor's degree in civil engineering or construction management or equivalent. 2 - 4 years related experience. Familiarity with local Architects, General Contractors, Construction Managers, Property Managers, and Developers. Previous heavy civil and site work experience. Join Our Team: Embrace the opportunity to make a significant impact in the construction industry, contributing to the safe distribution of natural gas to residential and commercial properties. We value hard work, dedication, and a commitment to safety above all else. If you are an experienced Project Engineer with a passion for building a safer tomorrow, we invite you to apply and be part of our exceptional team! DDS is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, disability status, protected veteran status or any other characteristic protected by law. To apply online please visit our careers page at www.ddscompanies.com

Qualifications:Build your career with Manpower, as we connect human potential to the power of business. Through regular, honest, and meaningful career conversations, and other tools designed to guide self-discovery, we'll help you become an expert in Market Management and forge a career path that's right for you. All while: What's In It For You• Working with our exceptional clients. From Fortune 500 clients to transformational start-ups, our team helps some of the world's most impactful, innovative, and recognizable organizations. • Getting the rewards you deserve. Our compensation includes a culture that recognizes and celebrates the contribution of our colleagues in meaningful ways that support their well-being and lifestyle, including: o Competitive base salary o Comprehensive benefits include Medical, Dental, Life, Vision and Disability insurance o 401K with a Company match o 20 days paid time off o Gym membership discounts o Pet insurance o An annual paid tropical vacation for our top performers to recognize their contributions• Being part of an inspiring culture. We value and encourage the broad range of perspectives and capabilities our employee diversity brings to our organization and to our stakeholders. Fostering an inclusive culture is about more than just policies - it's about making sure that we create an environment where talent from all backgrounds can thrive and feel comfortable so they can advance their careers and our business. o Our six Business Resource Groups are just one way our employees can continue to build our culture of diversity, equity, inclusion and belonging. o We are consistently recognized for our diversity as a Best Place to Work for Women, Inclusion, Equality and Disability, and in 2021 ManpowerGroup was named one of the World's Most Ethical Companies for the 12th year - all confirming our position as the brand of choice for in-demand talent. • Building your Career with Purpose! o We know your continued development fuels our future success. We'll help you grow into an expert in your field. Afterall, unlocking talent is what we do. With training, coaching and mentoring opportunities, we empower our employees with the tools they need to reach their professional goals. How You'll Make an Impact as a Market Manager • The Market Manager leads/runs a Manpower business, generating sales and owning the market and the P&L as an entrepreneurial leader. The primary focus of the role is to drive sales and inspire staff to proactively grow staffing opportunities within owned market.• Inspire and lead a team of sellers and recruiters to grow the business and delight clients, consultants and candidates. Responsible for hiring, onboarding, managing and developing a team. Typical span of control is 5-10 employees.• Develop strategies and tactics required to direct sales and recruiting activities. Oversee execution with hands-on coaching of direct reports, involved with clients and consultants to drive loyalty and resolve escalations.• Market and industry leader known in communities of relevance and looked to for World of Work expertise. Offers customized workforce solutions to clients by collaborating across team s/brands to leverage the full suite of ManpowerGroup solutions.

Job Description: Summary:The PCM Analyst is a central role in the Excellus Enterprise Product Development Lifecycle. The incumbent works with the IT Team Product Owners, business partners, and stakeholders to define and prioritize features while working with architects and their team(s) to ensure each feature is successfully delivered to a measurable standard. This position serves as the primary interface between the IT Team Product Owner, stakeholders and their development team(s) with the emphasis on representing our customers - both internal and external - to the teams. The PCM Analyst assesses functionality in collaboration with their IT Team Product Owner and their business partners, sets release goals, scope, and priority as well as works within the allocated budget to meet business needs.Essential Accountabilities:Level I• Serves as liaison between Product and Operational areas on system administration matters to ensure system requirements meet business needs. Translates the needs of the Sales and Marketing Division into technical terms and specifications.• Works closely with Product and Contract stakeholders and IT representatives to meet customer needs and expectations, identifies problem areas and collaborates to arrive at solutions to those problems. Assists in grooming, planning and prioritizing the product backlog in support of the IT Team Product Owner.• Works closely with business partners, stakeholders, and IT representatives to identify and document business and operational requirements for development into user stories as needed.• Interacts with and supports individuals throughout the organization (i.e., IT, Customer Service, Claims, etc.) as the Subject Matter Expert (SME) and lead of the product application to ensure effective product design and implementation. Works closely with the end users to identify problem areas and work collaboratively to arrive at solutions to those problems.• Develops and implements improved administrative processes in support of Product and Contract Development and monitor effectiveness of those changes.• Acts in a problem-solving capacity for complex system implementations and maintenance. Investigates and brings to resolution problems and complaints related to customer benefit setup through coordination with internal personnel.• Identifies and recommends updates to policies and procedures for increased efficiency, quality and productivity relative to product management systems.• Consistently demonstrates high standards of integrity by supporting the Lifetime Healthcare Companies' mission and values, adhering to the Corporate Code of Conduct, and leading to the Lifetime Way values and beliefs.• Maintains high regard for member privacy in accordance with the corporate privacy policies and procedures.• Regular and reliable attendance is expected and required.• Performs other functions as assigned by management.Level II (in addition to Level I Accountabilities)• Manages the system roadmap for all of Product and Contract Management and its connections to other areas of the organization.• Leads the work of product and contract analysts to ensure prompt and accurate service to customers and efficiency in system administration tasks.• Assists and backs up the Quality Manager in reviewing and approving product builds and changes.Minimum Qualifications:NOTE: We include multiple levels of classification differentiated by demonstrated knowledge, skills, and the ability to manage increasingly independent and/or complex assignments, broader responsibility, additional decision making, and in some cases, becoming a resource to others. In addition to using this differentiated approach to place new hires, it also provides guideposts for employee development and promotional opportunities.Level I• Bachelor's Degree in Business Administration, Computer Science or other relevant field with three or more years of relevant Sales or Marketing Business Systems Analysis experience.• Considerable working knowledge and understanding of product management systems, such as Stepwise, Pega PCS, and other sales application systems.• Demonstrated ability to gather and translate business/operational/system requirements.• Extensive knowledge of benefit detail coding related to rate differentiation, contract administration, enrollment regulations, competitive financial arrangements and membership and billing procedures required.• Ability to translate end-user requirements to technical development personnel.• Superior project management and cross functional facilitation skills. Proficient in project methodologies and quality testing programs.• Strong problem-solving skills and ability to adapt and respond to the diverse and unexpected situations normally encountered in marketing and service occupations.• Excellent oral and written communication skills and the ability to deal effectively and professionally with all levels of account management and personnel.• Ability to establish and maintain effective professional relationships.Level II (in addition to Level I Qualifications)• Five or more years of user experience in process management/improvement.• Demonstrated leadership, decision-making and team building skills.• Authoritative expertise with project design, system configuration design, development, creation of metrics, and governance processes required to manage projects.• Demonstrated ability to lead peers and project team members through challenging assignments.Physical Requirements:• Ability to work prolonged periods sitting and/or standing at a workstation and working on a computer.• Ability to travel across the Health Plan service region for meetings and/or trainings as needed.************One Mission. One Vision. One I.D.E.A. One you.Together we can create a better I.D.E.A. for our communities.At the Lifetime Healthcare Companies, we're on a mission to make our communities healthier, and we can't do it without you. We know diversity helps fuel our mission and that's why we approach our work from an I.D.E.A. mindset (Inclusion, Diversity, Equity, and Access). By activating our employees' experiences, skills, and perspectives, we take action toward greater health equity.We aspire to reflect the communities we live in and serve, and strongly encourage people of color, LGBTQ+ people, people with disabilities, veterans, and other underrepresented groups to apply.OUR COMPANY CULTURE:Employees are united by our Lifetime Way Values & Behaviors that include compassion, pride, excellence, innovation and having fun! We aim to be an employer of choice by valuing workforce diversity, innovative thinking, employee development, and by offering competitive compensation and benefits.In support of the Americans with Disabilities Act, this job description lists only those responsibilities and qualifications deemed essential to the position.Equal Opportunity EmployerCompensation Range(s): Level I: Grade 207: Minimum $60,070- Maximum $111,114 Level II: Grade 208: Minimum $67,538 - Maximum $124,925The salary range indicated in this posting represents the minimum and maximum of the salary range for this position. Actual salary will vary depending on factors including, but not limited to, budget available, prior experience, knowledge, skill and education as they relate to the position's minimum qualifications, in addition to internal equity. The posted salary range reflects just one component of our total rewards package. Other components of the total rewards package may include participation in group health and/or dental insurance, retirement plan, wellness program, paid time away from work, and paid holidays.Please note: There may be opportunity for remote work within all jobs posted by the Excellus Talent Acquisition team. This decision is made on a case-by-case basis.All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Job Description: Summary:Conducts case management program activities in accordance with departmental, corporate, NYS Department of Health (DOH), Centers for Medicaid & Medicare Services (CMS), Federal Employee Program (FEP) and National Committee for Quality Assurance (NCQA) accreditation standards, as appropriate to the member's case assignment. Uses a systematic approach to identify members meeting program criteria; assessing for opportunities to educate, support, coach, coordinate care and review treatment options, through collaboration with providers and community-based resources.Participates in a cross functional, multi-disciplinary team to identify and implement member-centric interventions to ensure optimal and cost-effective health outcomes. Collaborates with interdisciplinary care team to develop a comprehensive care plan to identify key strategic interventions to address member's needs, health goals and mitigate health care cost drivers.Essential Accountabilities:Level IHandles physical health member clinical management programs.Maintains knowledge of current Case Management Society of America (CMSA) Standards, NCQA Standards, Case Management Program activities, and performs the activities as directed by departmental policy and leadership, current NYS DOH, CMS regulations and standards if managing members of Medicare programs, and other regulatory requirements as applicable.Carries out job responsibilities in accordance with departmental, corporate, state, federal and accreditation standards, as well as licensure, certification and scope of practice requirements for each specific health-related field/specialty,Maintains confidentiality and conducts information management procedures per corporate and departmental policy.Implements the Case Management Process per department policies, procedures and guidelines. The process includes case identification, case opening, member assessment, education and support intervention opportunities, developing care plans, conducting member-centric interventions, measuring member outcomes during re-assessment, case closure, and case reviews.Screens members that fall within the defined populations served, referred to the department, either by data analysis or by internal or external referral sources. Applies case management criteria and professional clinical judgment to determine a member's appropriateness for case management services.Initiates case management, as outlined in the Case Management Program Description. Opens appropriate cases timely and effectively. Using motivational interviewing, assures essential information relating to case management is disclosed to members, thus increasing the opportunity for success in meeting member health goals.Works in collaboration with members' physicians and other health care providers to assess the needs of the member, facilitate development of an interdisciplinary care plan, coordinates services, evaluates effectiveness of services and modifies the member care plan as necessary. Maintains positive working relationships within this arena.Assesses member/caregiver knowledge of his/her illness and initiates appropriate education interventions to address knowledge deficits.Collaborates with member/caregiver to determine specific objectives, goals and actions to address member needs and barriers to meeting health goals identified during assessment.Provides appropriate resources and assistance to members with regards to managing their health across the continuum of care. Maintains updated information related to appropriate community resources and serves as a source of information for providers and other members of the healthcare team. Acts as a liaison between providers and community resources.Participates in inter-disciplinary coordination and collaboration to ensure delivery of consistent and quality health care services. Examples may include: Utilization Management, Quality, Behavioral Health, Pharmacy, Registered Dietitian and Respiratory TherapistAccepts responsibility for continuing education relative to professional growth. Meets or exceeds the minimum continuing education requirements as set forth by departmental and corporate policy, and by individual professional certification standards, if applicable.Participates in and promotes other health plan programs, such as, Preventive Health, use of web-based tools for self-management of conditions and engagement in digital health programs and applications.Work collaboratively with all Case Managers, especially those with varied clinical expertise (ex. Social Work, Behavioral Health, Respiratory Therapy, Registered Dietitian, Registered Nurse, Medical Director, Pharmacist, Geriatrics, etc.) to ensure continuity and coordination of care.May work with internal and external stakeholders for value-based payment programs, such as accountable cost and quality arrangements (ACQA).Consistently demonstrates high standards of integrity by supporting the Lifetime Healthcare Companies' mission and values, adhering to the Corporate Code of Conduct, and leading to the Lifetime Way values and beliefs.Maintains high regard for member privacy in accordance with the corporate privacy policies and procedures.May participate in the orientation of new staff.Regular and reliable attendance is expected and required.Performs other functions as assigned by management.Level II (in addition to Level I Essential Accountabilities)Handles all member clinical condition management programs.Offers process improvement suggestions and participates in the solutions of more complex issues/activities.Mentors junior staff and assists with coaching whenever necessary.Consistently meets/exceeds all productivity and performance metrics, including positive results of audits.Works independently in coordinating and collaborating with members and providers, resulting in improving member and community health.Manages more complex assignments and/or larger caseloads.Displays leadership skills and serves as a positive role model to others in the department.Participates in the orientation of new staff.Level III (in addition to Level II Essential Accountabilities)Process Management and DocumentationIdentifies, recommends, and evaluates new processes as necessary to improve productivity and gain efficiencies.Assists in updating departmental policies, procedures and desk-top manuals relative to the CM functions.Identifies and develops processes and guidelines for performance improvement opportunities for the Case Management Department.Expert and resource for escalations. Serves as subject matter expert and if called upon, works directly with the operation and clinical staff to resolve issues and escalated problems.Mentors and provides guidance and leadership to the daily activities of the Case Management Department clinical staff. Acts as resource to Case Management staff, members, and providers.Provides backup for the Supervisor/Manager, whenever necessary by:Participating in the orientation of new staff and/training opportunities for all staff. Assists staff to identify opportunities to successfully engage members into care.Acting as a liaison for activity generated by Customer Advocacy (CAU), Customer Service (CS), Special Investigations Unit (SIU), Provider Relations (PR), or Sales & Marketing.Ensuring all regulatory requirements are being met, such as NYS DOH, CMS, NCQA, and HEDIS, serving as internal auditor within the group.Responsible for all aspects of the Case Management department functions including quality, productivity, utilization performance, and educational needs to address established policies and procedures and job responsibilities.Minimum Qualifications:NOTE: We include multiple levels of classification differentiated by demonstrated knowledge, skills, and the ability to manage increasingly independent and/or complex assignments, broader responsibility, additional decision making, and in some cases, becoming a resource to others. In addition to using this differentiated approach to place new hires, it also provides guideposts for employee development and promotional opportunities.All LevelsAssociates degree required. Bachelor's degree preferred.Active NYS RN or Registered Dietician or Physical Therapist licensure required.Minimum of three years of clinical experience required. Case Management experience preferred.Must demonstrate proficiency with the Microsoft Office Suite.Experience in interpreting managed care benefit plans and strong knowledge of government program contracts (Medicare and Medicaid) and benefits, preferred.Strong written and verbal communication skills.Ability to multitask and balance priorities.Must demonstrate ability to work independently on a daily basis.Deliver efficient, effective, and seamless care to members.Level II (in addition to Level I Qualifications)A minimum of 2 years in case management position.Case Management Certification preferred.Delivers efficient, effective, and seamless care to members.Demonstrates ability to escalate to management, as necessary.Demonstrates proficiency in all related technology and documentation requirements.Consistently meets or exceeds all performance metrics.Level III (in addition to Level II Qualifications)Must have been in a current Case Management position or similar subject matter expert for at least 5 years.Case Management Certification requiredBroad understanding of multiple areas (i.e. UM and CM). At this level, incumbent is required to know multiple functional areas and supporting systems.Expertise in Case Management area and able to handle complex assignments, challenging situations, and highly visible issues.Ability to lead the training of new staff.Demonstrated presentation skills.Physical Requirements:Ability to travel and work long hours on a computer.May require flexible hours to meet needs of member discussions.************One Mission. One Vision. One I.D.E.A. One you.Together we can create a better I.D.E.A. for our communities.At the Lifetime Healthcare Companies, we're on a mission to make our communities healthier, and we can't do it without you. We know diversity helps fuel our mission and that's why we approach our work from an I.D.E.A. mindset (Inclusion, Diversity, Equity, and Access). By activating our employees' experiences, skills, and perspectives, we take action toward greater health equity.We aspire to reflect the communities we live in and serve, and strongly encourage people of color, LGBTQ+ people, people with disabilities, veterans, and other underrepresented groups to apply.OUR COMPANY CULTURE:Employees are united by our Lifetime Way Values & Behaviors that include compassion, pride, excellence, innovation, and having fun! We aim to be an employer of choice by valuing workforce diversity, innovative thinking, employee development, and by offering competitive compensation and benefits.In support of the Americans with Disabilities Act, this job description lists only those responsibilities and qualifications deemed essential to the position.Equal Opportunity EmployerCompensation Range(s): Level I: Grade 205: Minimum $58,500 - Maximum $81,702 Level II: Grade 206: Minimum $58,500 - Maximum $93,267 Level III: Grade 207: Minimum $60,070 - Maximum $111,114The salary range indicated in this posting represents the minimum and maximum of the salary range for this position. Actual salary will vary depending on factors including, but not limited to, budget available, prior experience, knowledge, skill and education as they relate to the position's minimum qualifications, in addition to internal equity. The posted salary range reflects just one component of our total rewards package. Other components of the total rewards package may include participation in group health and/or dental insurance, retirement plan, wellness program, paid time away from work, and paid holidays.Please note: There may be opportunity for remote work within all jobs posted by the Excellus Talent Acquisition team. This decision is made on a case-by-case basis.All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Location: Rochester, NHPosition Title: Master Plumber Reports To: General ManagerStatus: Full-time, Regular position Location Name: StrogensAddress: 38 Milton Road, Rochester, NH 03868Join the team of experts and realize your true potential! Why You Should Join the Service Experts Team? Our team consists of the very best; we believe in doing what is right for our customers and our employees. We provide our employees with the training, support and an opportunity for unlimited professional growth. Join us and become an EXPERT! Position Summary: Under minimal supervision, performs diagnostic, service, and installation of plumbing in residential and light-commercial environments. Holds master plumbing and/or gas license as required by governmental regulations. Ensures that work is performed in accordance with relevant codes. Assembles, installs, or repairs pipes, fittings, or fixtures of heating, water, or drainage systems in accordance to specifications and plumbing codes. Communicates with customer to answer questions, resolves problems, and ensures complete customer satisfaction. Promotes products and services to customer. Works under the direction of the Field Supervisor or General Manager. What Do We Offer You as a Service Experts Employee? Service Experts offers a comprehensive benefits package designed to support employees and their families in managing their health and wellness needs. Following is a summary of the many benefits that could be available to you as a Service Experts valued employee. Competitive Pay, including incentive opportunities for many positions Paid Time Off and Company Holiday Pay Medical /Dental /Vision Insurance programs401(k) Retirement Savings Plan with company matching contributionsLife Insurance, for you and options you can elect for your familyShort-term and Long-term disability insurance options, that protects you and your family if you are unable to workSupplemental benefit programs such as: Legal advice, pet insurance, health advocacy programsWorld Class Training opportunities through our Experts UniversityCareer Development opportunities Key Responsibilities:Analyzes, diagnoses, and resolves customer problems in a courteous, professional, timely, and accurate manner. Identifies potential problems to prevent premature and unexpected breakdowns or callbacks. Maintains and repairs plumbing systems carrying water, steam, chemicals and fuel in heating, cooling, lubricating and other process piping systems by replacing defective washers, replacing or mending broken pipes, or opening clogged drains. Repairs or replaces plumbing fixtures; test joints and pipe systems for leaks, open clogged drains, measure, cut, thread, bend, ream and install pipe and pipe fittings. Inspects high pressure, air, steam, water and gas systems to ascertain malfunctions. Assembles pipe sections, tubing, or fittings, using couplings, clamps, screws, bolts, cement, plastic solvent, caulking, or soldering, brazing, or welding equipment. Weld small pipes or special piping, using specialized techniques, equipment, or materials, such as computer-assisted welding or microchip fabrication. Locates and marks the position of pipe installations, connections, passage holes, or fixtures in structures, using measuring instruments such as rulers or levels, and cuts openings Installs pipe assemblies, fittings, valves, appliances such as dishwashers or water heaters, or fixtures such as sinks or toilets, using hand or power tools. Anchors steel supports from ceiling joists to hold pipes in place. Cuts openings in structures to accommodate pipes or pipe fittings, using hand or power tools. Measures, cuts, threads, or bends pipe to required angle, using hand or power tools or machines such as pipe cutters, pipe-threading machines, or pipe-bending machines Installs underground storm, sanitary, or water piping systems, extending piping as needed to connect fixtures and plumbing Reviews blueprints, building codes, or specifications to determine work details or procedures. Interprets drawings and specifications to determine layout requirements. Studies building plans and inspect structures to assess material and equipment needs, to establish the sequence of pipe installations, and to plan installation around obstructions such as electrical wiring. Fills pipes or plumbing fixtures with water or air and observe pressure gauges to detect and locate leaks Directs helpers engaged in pipe cutting, preassembly, or installation of plumbing systems or components Ensures company property, vehicles, and tools are being used, maintained and properly accounted for Maintains current plumbing and/or gas license in accordance with governmental regulations Following standard procedures and process, ensures that the company vehicle is properly stocked, returns defective warranty parts to branch, and orders/replenishes vehicle stock as needed Represents the company professionally, honestly, and ethically in all business matters and activities Performs similar/other duties as needed or assigned Qualifications:High school diploma or equivalent with on-the-job and formal classroom training in plumbing work in construction, maintenance, commercial, and residential environments Seven years' experience in plumbing repair, maintenance, and installation in addition to on-the-job training Plumbing and/or gas license as required by local, state, provincial, or national governmental regulations EPA and safety certifications required Current knowledge of and continuing education in national, state, and local plumbing code regulations Proficient mechanical aptitude and the ability to operate all necessary tools and equipment to perform various plumbing projects Knowledge of machines and tools used in the construction or repair of houses, buildings and other structures. This knowledge includes the machine and tools design, uses, repairs, and maintenance. Working proficiency in basic mathematics and metric and standard measurements Proficient at reading wiring diagrams and troubleshooting problems with plumbing systems and equipment Effective communication skills to communicate with customer and resolve customer issues, complaints, or concerns Effective and efficient time-management and organizational skills Familiar with the HVAC industry is preferred Must be willing to train new plumbers in technical skills and company procedures Valid driver's license with acceptable driving record Available to work flexible hours and on-call shifts as needed Ability to stand and walk and to climb ladders and attic stairs and to maneuver in attics, basements, and crawl spaces. Ability to continually climb, balance, stoop, kneel, crouch, and/or crawl. Ability to work in a variety of environmental conditions, including but not limited to the following: hot, cold, outdoor, indoor, dry, humid, slippery surfaces, heights, and congested areas Ability to safely climb 300lb load capacity rated ladders Natural or corrected vision to see and focus for close, distance, peripheral vision with normal depth perception Ability to lift up to 100 pounds with assistance and ability to lift and carry items weighing up to 50

Job Description: Summary:The Reconciliation Analyst is responsible for analysis of premium billing/claims receivables and reporting used to monitor and measure business activity within the limits of established practices, policies and procedures. This position is accountable for analyzing operational activities related to premium billing/claims receivables, and for addressing any discrepancies between premium/claims billing and payment. In addition, this position creates models and makes recommendations for procedure changes based on analysis completed.Essential Accountabilities:All Levels• Prepares regular and periodic reports for the review and guidance of management, including the operations reporting of all transactions which include transaction analysis and recommendations.• Investigates, works, analyzes, tracks and monitors operational issues identified during the financial balancing activities and initiates necessary requests of other operational areas to solve identified problems or recommendations for future initiatives.• Performs assigned basic financial analysis (e.g., A/R, group/claims trends) and/or assists in financial analysis for supervisory review. Creates models and makes recommendations for procedure changes based on analysis completed.• Monitors, measures, and analyzes business activity within the limits of established practices, policies and procedures and makes necessary recommendations based on analysis.• As requested, performs special tasks and assignments and acts in the absence of the Manager.• Prepares documentation for all internal and external audit requests; participates in audit discussions.• Functions as operations department representative on assigned corporate teams involving project implementations and/or evaluation and improvement of operational practices.• Consistently demonstrates high standards of integrity by supporting the Lifetime Healthcare Companies' mission and values, adhering to the Corporate Code of Conduct, and leading to the Lifetime Way values and beliefs• Maintains high regard for member privacy in accordance with the corporate privacy policies and procedures.• Regular and reliable attendance is expected and required.• Performs other functions as assigned by management.Level II - (in addition to Level I Accountabilities):• Defines requirements for improving existing processes and/or developing new processes relating to the Billing Reconciliation & Analysis department.• Collects and analyses division data which will be used to identify and resolve system problems that result in discrepancies in the financial balancing reports.• Participates as a Test Lead during projects and conversions for the department.• Serves as a subject matter expert for all reconciliation functions and processes.• Shares knowledge with newer department employees.Minimum Qualifications:NOTE: We include multiple levels of classification differentiated by demonstrated knowledge, skills, and the ability to manage increasingly independent and/or complex assignments, broader responsibility, additional decision making, and in some cases, becoming a resource to others. In addition to using this differentiated approach to place new hires, it also provides guideposts for employee development and promotional opportunities.All Levels• HS Diploma/GED with 9 years' experience or Associate Degree with 6 years' experience, or Bachelor's Degree with 3 years' experience.• Expertise in financial modeling.• Strong analytical abilities.• Intermediate communication skills required.• Basic MS Excel and Cognos skills required.• Strong knowledge of MS Word, Access, and PowerPoint required• Relational database applications experience is required; intermediate database skills required.• Must possess a high degree of professionalism and be able to establish effective working relationships with all levels of the corporation.• May require periodic travel to other divisional offices.• Remains current on divisional procedures, policies and regulationsLevel II - (in addition to Level I Qualifications):• HS Diploma/GED with 10 years' experience or Associate Degree with 7 years' experience or a Bachelor's Degree with 4 years' experience.• Demonstrated expertise in statistical, project management, and analytical skills.• Intermediate MS Excel and Cognos skills required.Physical Requirements• Ability to travel across the Health Plan service region for meetings and/or trainings as needed.************One Mission. One Vision. One I.D.E.A. One you.Together we can create a better I.D.E.A. for our communities.At the Lifetime Healthcare Companies, we're on a mission to make our communities healthier, and we can't do it without you. We know diversity helps fuel our mission and that's why we approach our work from an I.D.E.A. mindset (Inclusion, Diversity, Equity, and Access). By activating our employees' experiences, skills, and perspectives, we take action toward greater health equity.We aspire to reflect the communities we live in and serve, and strongly encourage people of color, LGBTQ+ people, people with disabilities, veterans, and other underrepresented groups to apply.OUR COMPANY CULTURE:Employees are united by our Lifetime Way Values & Behaviors that include compassion, pride, excellence, innovation and having fun! We aim to be an employer of choice by valuing workforce diversity, innovative thinking, employee development, and by offering competitive compensation and benefits.In support of the Americans with Disabilities Act, this job description lists only those responsibilities and qualifications deemed essential to the position.Equal Opportunity EmployerCompensation Range(s): Level I: Grade 110: Minimum $20.02- Maximum $33.03Level II: Grade 111: Minimum $21.83- Maximum $34.92The salary range indicated in this posting represents the minimum and maximum of the salary range for this position. Actual salary will vary depending on factors including, but not limited to, budget available, prior experience, knowledge, skill and education as they relate to the position's minimum qualifications, in addition to internal equity. The posted salary range reflects just one component of our total rewards package. Other components of the total rewards package may include participation in group health and/or dental insurance, retirement plan, wellness program, paid time away from work, and paid holidays.Please note: There may be opportunity for remote work within all jobs posted by the Excellus Talent Acquisition team. This decision is made on a case-by-case basis.All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Job Description: Summary:Conducts case management program activities in accordance with departmental, corporate, NYS Department of Health (DOH), Centers for Medicaid & Medicare Services (CMS), Federal Employee Program (FEP) and National Committee for Quality Assurance (NCQA) accreditation standards, as appropriate to the member's case assignment. Uses a systematic approach to identify members meeting program criteria; assessing for opportunities to educate, support, coach, coordinate care and review treatment options, through collaboration with providers and community-based resources.Participates in a cross functional, multi-disciplinary team to identify and implement member-centric interventions to ensure optimal and cost-effective health outcomes. Collaborates with interdisciplinary care team to develop a comprehensive care plan to identify key strategic interventions to address member's needs, health goals and mitigate health care cost drivers.Essential Accountabilities:Level IHandles physical health member clinical management programs.Maintains knowledge of current Case Management Society of America (CMSA) Standards, NCQA Standards, Case Management Program activities, and performs the activities as directed by departmental policy and leadership, current NYS DOH, CMS regulations and standards if managing members of Medicare programs, and other regulatory requirements as applicable.Carries out job responsibilities in accordance with departmental, corporate, state, federal and accreditation standards, as well as licensure, certification and scope of practice requirements for each specific health-related field/specialty,Maintains confidentiality and conducts information management procedures per corporate and departmental policy.Implements the Case Management Process per department policies, procedures and guidelines. The process includes case identification, case opening, member assessment, education and support intervention opportunities, developing care plans, conducting member-centric interventions, measuring member outcomes during re-assessment, case closure, and case reviews.Screens members that fall within the defined populations served, referred to the department, either by data analysis or by internal or external referral sources. Applies case management criteria and professional clinical judgment to determine a member's appropriateness for case management services.Initiates case management, as outlined in the Case Management Program Description. Opens appropriate cases timely and effectively. Using motivational interviewing, assures essential information relating to case management is disclosed to members, thus increasing the opportunity for success in meeting member health goals.Works in collaboration with members' physicians and other health care providers to assess the needs of the member, facilitate development of an interdisciplinary care plan, coordinates services, evaluates effectiveness of services and modifies the member care plan as necessary. Maintains positive working relationships within this arena.Assesses member/caregiver knowledge of his/her illness and initiates appropriate education interventions to address knowledge deficits.Collaborates with member/caregiver to determine specific objectives, goals and actions to address member needs and barriers to meeting health goals identified during assessment.Provides appropriate resources and assistance to members with regards to managing their health across the continuum of care. Maintains updated information related to appropriate community resources and serves as a source of information for providers and other members of the healthcare team. Acts as a liaison between providers and community resources.Participates in inter-disciplinary coordination and collaboration to ensure delivery of consistent and quality health care services. Examples may include: Utilization Management, Quality, Behavioral Health, Pharmacy, Registered Dietitian and Respiratory TherapistAccepts responsibility for continuing education relative to professional growth. Meets or exceeds the minimum continuing education requirements as set forth by departmental and corporate policy, and by individual professional certification standards, if applicable.Participates in and promotes other health plan programs, such as, Preventive Health, use of web-based tools for self-management of conditions and engagement in digital health programs and applications.Work collaboratively with all Case Managers, especially those with varied clinical expertise (ex. Social Work, Behavioral Health, Respiratory Therapy, Registered Dietitian, Registered Nurse, Medical Director, Pharmacist, Geriatrics, etc.) to ensure continuity and coordination of care.May work with internal and external stakeholders for value-based payment programs, such as accountable cost and quality arrangements (ACQA).Consistently demonstrates high standards of integrity by supporting the Lifetime Healthcare Companies' mission and values, adhering to the Corporate Code of Conduct, and leading to the Lifetime Way values and beliefs.Maintains high regard for member privacy in accordance with the corporate privacy policies and procedures.May participate in the orientation of new staff.Regular and reliable attendance is expected and required.Performs other functions as assigned by management.Level II (in addition to Level I Essential Accountabilities)Handles all member clinical condition management programs.Offers process improvement suggestions and participates in the solutions of more complex issues/activities.Mentors junior staff and assists with coaching whenever necessary.Consistently meets/exceeds all productivity and performance metrics, including positive results of audits.Works independently in coordinating and collaborating with members and providers, resulting in improving member and community health.Manages more complex assignments and/or larger caseloads.Displays leadership skills and serves as a positive role model to others in the department.Participates in the orientation of new staff.Level III (in addition to Level II Essential Accountabilities)Process Management and DocumentationIdentifies, recommends, and evaluates new processes as necessary to improve productivity and gain efficiencies.Assists in updating departmental policies, procedures and desk-top manuals relative to the CM functions.Identifies and develops processes and guidelines for performance improvement opportunities for the Case Management Department.Expert and resource for escalations. Serves as subject matter expert and if called upon, works directly with the operation and clinical staff to resolve issues and escalated problems.Mentors and provides guidance and leadership to the daily activities of the Case Management Department clinical staff. Acts as resource to Case Management staff, members, and providers.Provides backup for the Supervisor/Manager, whenever necessary by:Participating in the orientation of new staff and/training opportunities for all staff. Assists staff to identify opportunities to successfully engage members into care.Acting as a liaison for activity generated by Customer Advocacy (CAU), Customer Service (CS), Special Investigations Unit (SIU), Provider Relations (PR), or Sales & Marketing.Ensuring all regulatory requirements are being met, such as NYS DOH, CMS, NCQA, and HEDIS, serving as internal auditor within the group.Responsible for all aspects of the Case Management department functions including quality, productivity, utilization performance, and educational needs to address established policies and procedures and job responsibilities.Minimum Qualifications:NOTE: We include multiple levels of classification differentiated by demonstrated knowledge, skills, and the ability to manage increasingly independent and/or complex assignments, broader responsibility, additional decision making, and in some cases, becoming a resource to others. In addition to using this differentiated approach to place new hires, it also provides guideposts for employee development and promotional opportunities.All LevelsAssociates degree required. Bachelor's degree preferred.Active NYS RN or Registered Dietician or Physical Therapist licensure required.Minimum of three years of clinical experience required. Case Management experience preferred.Must demonstrate proficiency with the Microsoft Office Suite.Experience in interpreting managed care benefit plans and strong knowledge of government program contracts (Medicare and Medicaid) and benefits, preferred.Strong written and verbal communication skills.Ability to multitask and balance priorities.Must demonstrate ability to work independently on a daily basis.Deliver efficient, effective, and seamless care to members.Level II (in addition to Level I Qualifications)A minimum of 2 years in case management position.Case Management Certification preferred.Delivers efficient, effective, and seamless care to members.Demonstrates ability to escalate to management, as necessary.Demonstrates proficiency in all related technology and documentation requirements.Consistently meets or exceeds all performance metrics.Level III (in addition to Level II Qualifications)Must have been in a current Case Management position or similar subject matter expert for at least 5 years.Case Management Certification requiredBroad understanding of multiple areas (i.e. UM and CM). At this level, incumbent is required to know multiple functional areas and supporting systems.Expertise in Case Management area and able to handle complex assignments, challenging situations, and highly visible issues.Ability to lead the training of new staff.Demonstrated presentation skills.Physical Requirements:Ability to travel and work long hours on a computer.May require flexible hours to meet needs of member discussions.************One Mission. One Vision. One I.D.E.A. One you.Together we can create a better I.D.E.A. for our communities.At the Lifetime Healthcare Companies, we're on a mission to make our communities healthier, and we can't do it without you. We know diversity helps fuel our mission and that's why we approach our work from an I.D.E.A. mindset (Inclusion, Diversity, Equity, and Access). By activating our employees' experiences, skills, and perspectives, we take action toward greater health equity.We aspire to reflect the communities we live in and serve, and strongly encourage people of color, LGBTQ+ people, people with disabilities, veterans, and other underrepresented groups to apply.OUR COMPANY CULTURE:Employees are united by our Lifetime Way Values & Behaviors that include compassion, pride, excellence, innovation, and having fun! We aim to be an employer of choice by valuing workforce diversity, innovative thinking, employee development, and by offering competitive compensation and benefits.In support of the Americans with Disabilities Act, this job description lists only those responsibilities and qualifications deemed essential to the position.Equal Opportunity EmployerCompensation Range(s): Level I: Grade 205: Minimum $58,500 - Maximum $81,702 Level II: Grade 206: Minimum $58,500 - Maximum $93,267 Level III: Grade 207: Minimum $60,070 - Maximum $111,114The salary range indicated in this posting represents the minimum and maximum of the salary range for this position. Actual salary will vary depending on factors including, but not limited to, budget available, prior experience, knowledge, skill and education as they relate to the position's minimum qualifications, in addition to internal equity. The posted salary range reflects just one component of our total rewards package. Other components of the total rewards package may include participation in group health and/or dental insurance, retirement plan, wellness program, paid time away from work, and paid holidays.Please note: There may be opportunity for remote work within all jobs posted by the Excellus Talent Acquisition team. This decision is made on a case-by-case basis.All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.