Escalation Manager Salary in Colorado, USA

DESCRIPTIONHere at AWS, we embrace our differences. We are committed to furthering our culture of inclusion. We have ten employee-led affinity groups, reaching 40,000 employees in over 190 chapters globally. We have innovative benefit offerings, and we host annual and ongoing learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences. Amazon’s culture of inclusion is reinforced within our 14 Leadership Principles, which remind team members to seek diverse perspectives, learn and be curious, and earn trust.At Amazon, we're working to be the most customer-centric company on earth. To get there, we need exceptionally talented, bright, and driven people. If you'd like to help us build the place to find and buy anything online, this is your chance to make history.Amazon’s Data Centers are industry leading examples of innovation in the areas of security, safety, space utilization, efficiency, and cost effectiveness. We are the global team responsible for the construction of the Amazon owned sites. Our Construction Managers are on the forefront of creating and delivering the most innovative products to our customers; and are known for changing the face of cloud computing. As a Pre-Construction Manager you will support the development and implementation of design standards across regional construction programs. This role will serve as the primary liaison between Real Estate, Design Engineering and other critical partner teams during initial planning, conceptual design, schematics progress, and design development; providing cost, schedule, and constructability guidance. Our goal is to find the candidate that has highly developed critical facility pre-construction knowledge coupled with extensive practical construction experience to drive standards in this essential part of our delivery process. If you have experience driving global pre-construction standards, bid documents including the plans, specifications and general requirements to describe all the elements of a construction project and working within a broad design and construction infrastructure environment, then you could be the right candidate. Inclusive Team CultureHere at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop celebrating our uniqueness.Mentorship & Career GrowthWe have a career path for you no matter what stage you’re in when you start here. As we strive to become Earth’s Best Employer, we know we must continuously raise our performance bar. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.Work/Life BalanceWe value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home. Finding purpose and fulfillment is essential across all aspects of our lives, which is why flexible work hours and arrangements are part of our culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud.Key job responsibilities- Drive practical constructability standards in design documentation.- Perform constructability reviews of electrical and mechanical designs associated with the construction of new data centers or optimization of existing data centers. - Act as the point of escalation for complex constructability issues. - Provide input into global standards and data center template designs. - Perform civil, structural, electrical and build phasing evaluations for potential sites. - Conduct negotiations with general contractors and evaluate bids/proposals with detail and accuracy. - Determine and communicate site requirements that could impact schedule, cost, delivery of the work and integration of site with surrounding properties.- Create construction GC scope and request for proposals.- Manage GC as they deliver preconstruction services during the design phase. - Review bid summaries, schedules and milestones, labor pricing, and perform subcontractor evaluations.- Up to 50% travel will be required- US Citizenship RequiredWe are open to hiring candidates to work out of one of the following locations:Denver, CO, USA | Herndon, VA, USA | Hilliard, OH, USA | New Albany, OH, USABASIC QUALIFICATIONS- Bachelor’s Degree in Construction Management, Civil, Structural, Mechanical or Electrical Engineering or 15+ years of relevant experience. - Must be 10+ years of experience in data center delivery (design, commissioning and construction), mission critical facilities or equivalent. - Must be comfortable with 25%-50% travel, sometimes unplanned. - Experience of end to end project delivery. - Ability to develop new concepts through exploration, design, testing and into deployment/mass production. - Proven track record in creating and releasing high quality, consistent documentation for processes, standards and procedures. - US Citizenship is requiredPREFERRED QUALIFICATIONS- Masters of Science Degree in Engineering or Construction related discipline. - Certifications such as Professional Engineer (PE), LEED, and/or Certified Construction Manager (CCM). - Experience directly related to the design or construction of data centers/critical infrastructure or large scale mechanical and electrical plants. - Experience of working with large data center providers in multiple regions. - Large infrastructure project experience. - Vendor management experience. - Sustainable design experience. - Knowledge of building codes and regulations including Life Safety, BOCA, NFPA, NEC, and OSHA. - Experience in controls and commissioning of large scale projects. - Experience with power management and power monitoring systems. - Meets/exceeds Amazon’s leadership principles requirements for this role - Meets/exceeds Amazon’s functional/technical depth and complexity for this role. Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit https://www.amazon.jobs/en/disability/us.Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $111,400/year in our lowest geographic market up to $239,300/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit https://www.aboutamazon.com/workplace/employee-benefits. Applicants should apply via our internal or external career site.

Prologis, Inc. is the global leader in logistics real estate. In partnership with our customers and our communities, we develop modern, high-quality properties that set the standard for innovative building design and sustainability. Prologis owns or has investments in properties and development projects of ~1.2 billion square feet in 19 countries and enables 2.8% of the world's GDP. We have committed to achieve net zero emissions by 2040. Beyond real estate, our Essentials platform optimizes the company's global asset portfolio to provide our customers solutions that address today's warehouse and shipping challenges. Prologis Ventures invests in logistics innovation and technology companies to modernize supply chains worldwide.Job Title:Program Manager - Property TechnologiesCompany:PrologisA day in the lifeWe are looking for someone who is excited to participate in the deployments and interface with our internal and external customers for global Prologis property technologies. As a Property Technology Program Manager, you will be part of a global cross functional team creating, deploying, and supporting real time technology solutions for of our global portfolio of buildings. Our Prologis Property Technology solutions allow us to better manage our properties and provide data, improved decision making, refined processes and other opportunities to improve the efficiency and usefulness of our buildings for our customers. This role operates within the IT Property Technologies team, which supports the global technology footprint in Prologis properties. The ideal candidate must be creative and very collaborative, working with global colleagues, partners, and customers across multiple time zones and driven my learning new skills and technologies. As a Property Technology Program Manager, you'll play a key role in advancing new technology services for Prologis internal stakeholders and Prologis customers. You will be managing a global team and be involved in a variety of modern technologies such as IOT, Digital Twins and building automation. This role requires you to be excited about learning new skills and the ability to autonomously manage a distributed team of outsourced Customer Success Engineers. Key responsibilities include:Manage and nurture client relationships to ensure value is delivered, promote product adoption, retention, and satisfaction.Own the coordination and communication with customers and partners during planning, deployment, and installation of PropTech products and services globally. This entails working with both customers and third-party installers to coordinate all technical and logistical information needed for a successful installation.Develop strategies and processes to streamline customer onboarding, product deployments, training, and ongoing health checks and support.Act as a liaison between the customer and the product and platform teams, translating customer needs and opportunities into product capabilities.Regularly evaluate customer feedback, escalating issues when necessary, and driving resolution to ensure a seamless customer experience.Conduct regular check-in calls and reviews with customers to assess their ongoing needs and usage. Create and publish regular customer-product newsletters, videos, or similar materials.Participate in new pilot projects from concept to deployment and manage the customer experience from prototype to production.Create and help manage a globally distributed team of Customer Success Engineer resources needed to educate and support customers and deployment partners about our products and services. These resources are primarily outsourced and may involve matrix/resource managers.Monitoring effectiveness and performance of our products and platforms and management of issue escalation and resolution processes.Lead troubleshooting and issue resolution with service partners and internal teams as needed to quickly resolve customer and internal solution issues.Manage relationships, communication and coordination with strategic service and technology partners including our field deployment engineering team and the core product and platform teams.Develop and implement standards and operating procedures around the communications, deployment and support of our products and services.Define, document, and manage effective team goals, OKR's and KPIs.Participate in customer billing communications, inquiry, and resolution processes. Support annual, quarterly, and monthly budgeting processes.Building blocks for successRequired:3+ years of experience in a business, real estate, or information technology field.Proven experience in a customer success, account management, or similar customer-facing role in a real estate or property tech company.Experience with facility maintenance systems, CRM systems, and real estate management systems.Ability to interact with technology teams via agile software development processes and tools such as Jira.Ability to travel globally as company health and safety guidelines permit. Normal travel expectations are up to 30%.Preferred:Bachelor of Arts or Science degree, or equivalent relevant experience preferred.Excellent communication and interpersonal skills, with the ability to build and maintain strong relationships with customers.Experience with IOT or similar technology deployments.Strong understanding of the real estate and/or property tech landscape, with ability to discuss and demonstrate technology solutions including the facility/maintenance technician, property managers and other roles within the real estate business.Ability to understand customer needs, roles, responsibilities, and paint points and translate them into practical solutions.Exceptional problem-solving skills, with the ability to navigate complicated customer issues and offer strategic solutions.Strong project management, leadership, and people management skills to develop and implement data strategies that support business initiatives, needs and priorities. Inspires and builds trust among team and internal and external stakeholders and demonstrates strong customer service skills.Microsoft Office skills/knowledge (i.e., Excel (advanced formulas, pivot tables, macros), Word, PowerPoint, Teams).High attention to detail and strong organizational, analytical and communication skills (written and verbal). Fluent in English (spoken and written) additional language(s) a plus.Experience supporting large, global technology deployments, working with different cultures.Proven ability to quickly ramp-up on new and unfamiliar technologies to take on new solution designs and deployments.Hiring Salary Range of: $102,000-$140,000. Salary and whole compensation package to be determined by the candidate's location, education, experience, knowledge, skills, and abilities, as well as internal equity and alignment with market data.#LI-JM1People FirstEach of us working at Prologis plays an essential role in the enduring success of our company. We value people who are decisive, courageous and adaptable. While we are one company, locations and departments operate with autonomy and accountability. Individuals take the initiative here.When you join Prologis, you work shoulder to shoulder with some of the top talent in the industry to do the best work of your career. Every employee belongs. Every employee contributes. Employees advance their careers here.As a successful global enterprise, Prologis has never lost sight of what matters most, our strong belief that our people are the most important part of our business. And because of that, we provide a generous total rewards package and take a lot of time to focus on quality management and leadership development. People come first here.All full-time roles in the US come with a robust benefits package which includes healthcare, dental, and vision insurance for employees and eligible dependents. Prologis also offers several other wellness, financial, and work/lifestyle-specific benefits. Our 401(k) retirement plan has a company match of 50% up to 12% of eligible compensation. We also offer generous PTO with a starting accrual of 22 days a year in addition to paid holidays and volunteer time. All job offers are contingent upon successful completion of background verification. Prologis is an Equal Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religions, sex, national origin, sexual orientation, gender identity, disability status, protected veteran status, or any other characteristic protected by law.Employment Type:Full timeLocation:Denver, ColoradoAdditional Locations:Atlanta, Georgia, Austin, Texas, Boston, Massachusetts, Cerritos, California, Charlotte, North Carolina, Columbia, Maryland, Nashville, Tennessee, New York, New York, Phoenix, Arizona, San Francisco, California, Seattle, Washington

JOB DESCRIPTION Job Summary: Responsible for the day-to-day administration and implementation of those policies, procedures and programs that will assure a well-managed and well-maintained property. This includes but is not limited to, placing maximum emphasis on positive response to the concerns and needs of the tenants, and on increasing the value of the property being managed, in coordination and conjunction with the Owner's goals and objectives. The Assistant Property Manager will be assigned to specified action areas at the discretion of the Property Manager and/or Sr. Property Manager, so as to best meet the needs of the property.RESPONSIBILITIES Essential Job Duties:May coordinate maintenance programs relating to the interior and exterior conditions and appearance of the assigned propertyResponsible for prompt and positive response to requests from property tenants, for the implementation of ongoing contact programs, to constantly assess tenant needs and to assure problems are being solved promptly, and to the mutual benefit of the tenant and the propertiesMay be engaged in the selection of contract services, vendor negotiations for service agreements, and day-to-day monitoring of vendor performance to assure full compliance with standards established within the respective service agreementsMay participate in the development and administration of the strategic property plan and budget for the property. May be involved in, under the direction of the Property Manager, activities within the parameters of the approved business plan and budgetMay assist in the collection, analysis and reporting of data required to provide accurate and current assessments of property management objectivesInvolved in the administration of all tenant leases to assure full compliance with lease provisions. May also participate in the timely determination of escalations, timely collection of all rents, and for participating in appropriate action to lease available space within the buildingsShall participate in the day-to-day financial management of the properties with specific attention to accounts receivable, collection activities, maintenance of accounts payable on a current basis (taking advantage of discounts wherever possible), and the maintenance of all necessary financial records and files in an accurate and timely mannerMay handle tenant requests and dispatch work ordersMay perform other duties as assignedOther Job Functions:Participate in various meetings and training activities as designated by the Property Manager and/or higher level managementQUALIFICATIONS Skills, Education and Experience:Bachelor's degree or equivalent work experienceMinimum of 2 years previous property/facilities management experienceExperience in and working knowledge of business/office administrationAbility to handle general administration of the property in the absence of the Property Manager, or when otherwise called uponStrong written and verbal communications skills, with ability to produce communications and other materials that are effective and of a professional natureComputer proficiency with strong knowledge of MS Word, Excel and Power Point. Ability to learn new and business specific, software programs as neededValid real estate license in States that require itSalary: $65000 - $75000 annuallyThe expected base salary for this position ranges from $65000 to $75000 annually. The actual base salary will be determined on an individualized basis taking into account a wide range of factors including, but not limited to, relevant skills, experience, education, and, where applicable, licenses or certifications held. In addition to base salary and a competitive benefits package, this position may be eligible for additional types of compensation including discretionary bonuses and other short- and long-term incentives (e.g., deferred cash, equity, etc.).Note: The statements herein are intended to describe the general nature and level of work being performed by employees and are not to be construed as an exhaustive list of responsibilities, duties, and skills required of personnel so classified.Newmark is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex including sexual orientation and gender identity, national origin, disability, protected Veteran Status, or any other characteristic protected by applicable federal, state, or local law.

Overview The Enterprise Program Manager provides program and project management leadership for the successful execution of Enterprise programs. The program manager serves as the point of contact with enterprise tier 1 customers on strategic programs and therefore must have excellent customer relationship skills and a strong customer advocacy focus. This position focuses on developing a program's objectives and strategy and assessing how it will impact their department, business, or organization. For each program, they will define and oversee the projects needed to reach their targeted goals. Duties & Responsibilities Leads one or more strategic enterprise accounts focusing on developing and executing the program initiatives and overall strategy, setting priorities cross-departments, ensuring success metrics are informing future efforts, and quickly fine tuning the program as needed. Act as a thought leader and influence broadly across the customer and internal stakeholders Champions program visions from sales to post-production in collaboration with sales,product, customer success and customer support Participate in resource planning process, coordinate resource requirements, andresolve resource assignments with various group Team Leads in a matrix organization Responsible for delivery of program projects on time and within budget, owns strategic decisions to keep program initiatives on time, on budget and prioritized based on stakeholder needs Responsible for project delivery based on symplr methodology Collaborate with internal personnel on resource organization and during other stages of the program Understand technical explanations and discussions and summarize them for external customers Manage and communicate ongoing changes in tasks, goals, or performance Monitor problems, provide solutions, and implement changes as necessary to ensure the project timeline is followed Regularly report progress to C-Level suite management Provide the required hands-on leadership and project management, cross-functional coordination, and inter/intra team communications to deliver outstanding program outcomes. Work closely with software engineers, QA, support, product managers and other cross-functional teams to get high-quality outcomes and features through the program lifecycle. Manage program roadmap, schedules, identify possible issues and clearly communicate them to program stakeholders. Manages projects within assigned program as needed Actively contributes and influence internal and external processes to ensure smooth program execution and customer satisfaction Ability to perform other relevant duties as assigned Skills Required Healthcare industry knowledge; payer knowledge is preferred Highly analytical and organized Excellent teambuilder Great negotiator and influencer Adept at conflict resolution Creative problem solver Outstanding planning, resource, and stakeholder management skills Ability to collaborate with and influence stakeholders across organizational boundaries. Able to see the bigger picture and sell the vision Excellent time management, resource organization and priority establishment skills, and ability to multi-task in a fast-paced environment Ability to work independently and as part of a team Meticulous attention to detail Proficient in SDLC methodologies (waterfall and agile) Knowledge of project management principals Excellent Customer service orientation Effective written and verbal communication Effective escalation and risk communication and management Demonstrated customer relationship, communication and teamwork-oriented skills Works independently, with minimal supervision Creative problem solving Project-level budget management Effectively provides strategic escalation management across project portfolios Program-level budget management Experience with partner management or operations. Understanding of symplr operations programs and processes (e.g., recruiting lifecycle, contingent workforce management, etc.) is preferred Strong project management and delivery process/methodology and project management tool experience (e.g., PSA, JIRA, Confluence, MS Project, Visio, Excel, SharePoint) Qualifications Required: BA/BS from 4 year college or university, preferably in Information Technology, Engineering, Management, or similar discipline Experience the healthcare industry Experience in a fast paced, customer facing role 10 years of healthcare related program and/or project management experience C-Suite project stakeholder/executive relationship management experience Experience managing project portfolios and programs PMP preferred Strong technical aptitude including proficiency in Microsoft Office applications MinUSD $110,000.00/Yr. MaxUSD $130,000.00/Yr.

DESCRIPTIONToday, Amazon Web Services provides a highly reliable, scalable, low-cost infrastructure platform in the cloud that powers hundreds of thousands of businesses in 190 countries around the world. The AWS Cloud infrastructure is built around Regions and Availability Zones (AZs). AWS Regions provide multiple, physically separated and isolated Availability Zones, which are connected with low latency, high throughput, and highly redundant networking. These Availability Zones offer AWS customers an easier and more effective way to design and operate cutting edge AI applications and Machine Learning databases, making them more highly available, fault tolerant, and scalable than traditional single datacenter infrastructures or multi-datacenter infrastructures. How would you like to come be part of the team that builds out that low latency, high throughput, and highly redundant network?Amazon Web Services is looking for a highly motivated Manager to lead an extremely skilled multinational team that delivers one of the world’s largest and most complex fiber optic networks. This opportunity sits within our Fiber Deployment team. We develop new and innovative ways to scale and expand our network, while delivering operational excellence to our stakeholders. You will have strong ownership of our backbone network implementation execution and the maintenance of relationships with strategic suppliers to expand and grow Amazon's AWS footprint across North and South America. You will have a history of expanding networks for multiple layers of telecommunications networks, covering outside plant physical construction, Program Management, and experience in fiber characterization. You will have a demonstrated ability to think strategically about business, program, product, and technical challenges, with the ability to knock down roadblocks for your partner commercial teams.You will work closely with an active team of industry experts to identify and define optimal solutions to Amazon's ongoing needs to connect its data centers. By applying a unique blend of business and technology experience, you will work closely with both outside and internal teams to find creative, cost effective, and often innovative solutions to meet Amazon's ongoing growth and expansion needs across North and South America. The ideal candidate will be excited about the incredible opportunity cloud computing represents and will be passionate about building great teams that deliver high quality services. You will be customer centric and enjoy working in a fast-paced environment that requires strong technical and program judgment and great communication skills.Key job responsibilities· Serve as a key member of the Global Infrastructure Fiber Deployment team helping to drive overall Network Infrastructure expansion and connectivity.· Provide end to end program and roadmap reporting to senior leadership.·Work closely with vendors to understand their implementation schedule and deliver the required fiber as required.·Work with internal business partners to establish correct prioritization. · Work closely with finance partners, managing budgets.· Work closely with internal customers to understand product roadmaps and devise programs to meet capacity requirements.· Ensure the delivered assets meet the QA standards. · Ensure the inventory is maintained for the region.· Work closely with the team and customer to drive needed process development and streamlining.· Drive resolution of program inefficiencies identified by your team.· Work with employees on personal development programs ensuring on-growing development is occurring.· Anticipate bottlenecks, manage risk and escalations, and balance the business needs versus technical constraints.· Role will require 15-25% Travel.A day in the lifeManaging a multi-national team of highly motivated technical fiber deployment ICs keeps you on your toes. Working with your team to understand customer intakes and requirements, projected program timelines and need by dates is right up your alley. You’ll take best advice of the teams’ tools and process to ensure that all of the program deliverables are accurately and effectively tracked. You’ll want to spend time with the senior leader’s in your customer and stakeholder organizations in engineering, legal and finance to ensure that you have a birds eye view of new strategic projects that each is working on, and to identify corresponding risks and opportunities in your own roadmap. You’ll also want to keep time to manage your and your teams’ relationships with vendors across NASA, ensuring that you are abreast of program challenges and critical developments. You’ll will stay abreast of technical product developments and look to take advantage of new technology in the market. You may venture to the field to see the deliverables in person to further your understanding of your program. About the teamThe Global Infrastructure Fiber Deployment team is the premier cloud infrastructure delivery organization, drawing on a wide variety of skills and backgrounds from telecommunications, civil engineering, fiber characterization and network planning backgrounds. The team constructs and delivers bleeding edge hyperscale networks across the North and South American regions.We are open to hiring candidates to work out of one of the following locations:Atlanta, GA, USA | Columbus, OH, USA | Dallas, TX, USA | Denver, CO, USA | Herndon, VA, USA | Seattle, WA, USABASIC QUALIFICATIONS- 5+ years experience working in a network planning or or network construction/implementation or commercial implementation role at an ISP, telecoms operator, or Hyperscaler.- PMP certification or 5+ years relevant program management experience - 3+ years experience building and leading teamsPREFERRED QUALIFICATIONS· Quick and clear network strategy recognition in order to provide optimal results for the company.· Experience with Fiber Optic Network expansion, development or construction· Experience in setting up and managing complex network deployment programs. · Experience process development or optimization.· Experience working across multiple domestic geographies and international markets.· Ability to anticipate customer requirements and build strategic plans.· Ability to distill down multiple programs and priorities to a clear concise program.· Demonstrated understanding fiber characterization in the long haul dark fiber space.· Demonstrated understanding of long haul dark fiber delivery and ILA infrastructure. · Understand the technical components for the hardware and network connectivity to deploy a Long Haul network with outside plant, Inline Amplifiers (ILA’s) and the power and security needs to light the network.· Demonstrated understanding of long haul dark fiber construction.· Demonstrated understanding of DWDM transmission · Experience interacting with senior executives and other management within your own company and externally; and working across commercial, technical, domestic, and international arms of an organization· Ability to evaluate complex program schedules and identify the associated the critical path and associated risks. · Strong verbal and written communications skills are a must, as well as the ability to work effectively across internal and external organizations while prioritizing competing demands to deliver on time for our customers.· Willing to travel.· Meets/exceeds Amazon’s leadership principles requirements for this role· Meets/exceeds Amazon’s functional/technical depth and complexity for this role.Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit https://www.amazon.jobs/en/disability/us.Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $130,800/year in our lowest geographic market up to $254,500/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit https://www.aboutamazon.com/workplace/employee-benefits. Applicants should apply via our internal or external career site.

Overview The Senior Project Manager will provide project management leadership for the successful execution of several software development and implementation projects occurring concurrently. The Senior Project Manager serves as the point of contact with customers on projects and therefore must have excellent customer relationship skills and a strong customer advocacy focus. Duties & Responsibilities Participate in resource planning process, coordinate resource requirements, and resolve resource assignments with various group Team Leads in a matrix organization Responsible for delivery of projects on time and within budget Responsible for projects delivery based on symplr methodology Collaborate with internal personnel on resource organization and during other stages of the project Understand technical explanations and discussions and summarize them for external customers Manage and communicate ongoing changes in tasks, goals, or performance Monitor problems, provide solutions, and implement changes as necessary to ensure the project timeline is followed Regularly report progress to C Level suite management Skills Required Excellent time management, resource organization and priority establishment skills, and ability to multi-task in a fast-paced environment Ability to work independently and as part of a team Demonstrated customer relationship, communication and teamwork-oriented skills Meticulous attention to detail Proficient in SDLC methodologies (waterfall and agile) Knowledge of project management principals Excellent Customer service orientation Effective written and verbal communication Ability to exercise sound judgment Results oriented Naturally organized Analytical Effective escalation and risk communication and management Demonstrated customer relationship, communication and teamwork-oriented skills Works independently, with minimal supervision Creative problem solving Project-level budget management Project resource relationship/issue management Effectively provides strategic escalation management across project portfolios Portfolio-level budget management Qualifications Required: Bachelor's degree from 4 year college or university, preferably in Information Technology, Engineering, Management, or similar discipline AND 5+ years of relevant project management experience OR an equivalent combination of education and experience Experience in a fast paced, customer facing role Proficient with MS Windows and MS Office tools, with primary emphasis on Excel and Word C-Suite project stakeholder/executive relationship management experience Experience managing project portfolios Healthcare experienced preferred PMP preferred MinUSD $90,000.00/Yr. MaxUSD $120,000.00/Yr.

Job Title: Technical Infrastructure Project ManagerLocation: Candidate must be local to one of these locations. Denver, CO Durham, NC Onsite requirement: Hybrid, 3 days onsite, 2 days remoteJob Duration: 9+ month contract w/ possible extensionProject Details:Our Client is looking for a seasoned IT Infrastructure Project Manager to join the team and support the data center migration/consolidation projects for both North America and the UK. This person will be expected to be hands on with this project, helping analyze the data center infrastructure, monitoring business applications, as well as developing migration plans for execution. When leading the project from beginning to end, the project manager will be planning and scheduling equipment maintenance, allocating resources for tasks, creating budget, as well as communicating with the key business stakeholders to ensure business requirements and goals are being met.Must Have: Managed large datacenter / cloud migrations Migration of all bare-metal servers, storage and network equipment. Migration of all virtual Windows and Linux machines. Migration of all databases, storage and appliances. Management of all network segmentation, re-IP'ing and DNS. Application test planning, test cases and testing with owners. Application refactoring for all applications moving to AWS and Azure. ENTERPRISE level experience with data center migrations and consolidations Additional Requirements: 10+ years of Infrastructure Project Management experience Strong project management and organizational skills Task management/ priority setting Budgeting Risk & issues management Coordination skills Able to execute change control, quality, risk management and communications throughout the project Has utilized infrastructure management tools Must have worked or supported projects within an enterprise level company Experience with analyzing data center infrastructure, creating development migration plans, overseeing the migration events, and providing technical guidance (server and network installation), as well as hands-on troubleshooting as needed Strong communication & problem solving skills Proactive in seeking information and challenging the norms, driving efficiency Takes accountability for issues/problems, effectively assessing situations and providing solutions Collaborate and lead discussions with various stakeholders and teams Nice To Have: PMP Certification Masters Degree preferred Day To Day: Directs and leads the delivery of highly complex IT applications and systems, which includes leadership of multiple dependent projects across multiple functional areas and technology platforms Responsible for project oversight, including planning, directing, and managing cross-functional team members Develops program-level vision, strategy, approach, and implementation plans required to achieve necessary business outcomes Identifies, tracks and manages project/program level risks and issues. Serves as escalation point to resolve project/program issues, remove roadblocks, formulate contingency plans and communicate status to programs executive leadership team. Functions as central point of project/program communication and status for project/program team members, stakeholders, management and executives. Communications are professional, timely, and clear and present the correct level of information based on audience Partner with internal customers and other technology personnel to define objectives, scope, budget, resource needs and success criteria associated with proposed and approved projects Build relationships and collaborate cross-functionally to lead project delivery teams towards successful project outcomes Provide monthly project status for approved projects Tracks and manages all financial aspects of the project; burn rates, actuals, Gate submissions, procurement and PO processes needed to maintain financial visibility Directs the application of various technical disciplines such as process improvement, data analysis, architectural review, quality assurance and facilitation. TSG is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.Get job alerts by email. Sign up now!

Why USAA?Let's do something that really matters.At USAA, we have an important mission: facilitating the financial security of millions of U.S. military members and their families. Not all of our employees served in our nation's military, but we all share in the mission to give back to those who did. We're working as one to build a great experience and make a real impact for our members.We believe in our core values of honesty, integrity, loyalty and service. They're what guides everything we do - from how we treat our members to how we treat each other. Come be a part of what makes us so special!The OpportunityWe are seeking dedicated Managers, Claims Operations to lead a team of Auto Subrogation specialists!In this role you will lead auto claims operations member service employees who are responsible for serving our members, and provide appropriate solutions as they investigate, evaluate and negotiate the claim. You will develop engaged employees through regular coaching and feedback to deliver business results. Implement process improvements, provide feedback on the process and lead organizational process changes. You will also drive execution of operational risk management, regulatory compliance training, policies and, procedures.We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position can be based in one of the following locations: San Antonio, TX, Phoenix, AZ, Colorado Springs, CO, Chesapeake, VA or Tampa, FL. Relocation assistance is not available for this position.What you'll do:Ensure risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures.Inspect and review quality of claim files and provide feedback to employees as appropriate.Coach and drive awareness so employees understand how their work and contributions support the overall claims and Enterprise strategies.Proactively find opportunities to improve operational effectiveness, member experiences and processes providing feedback to internal partnersCreate conditions for success removes obstacles, leads and champions change.Achieve optimal productivity through handling workload volumes, staffing, training needs, and identifying and implementing appropriate solutions.Monitor work to ensure consistent execution of processes and adherence to guidelines and frameworks.Handle escalations and make appropriate decisions based on the policy.Facilitate and guide employees through skill identification and developing for career progression. Support projects by serving as a subject matter expert.Hire, develop, and coach claims employees for results delivery.Consistently coach employees on claims handling and finds opportunities to improve overall process and engagementWhat you have:Bachelor's degree; OR 4 years of related experience (in addition to the minimum years of experience required) may be substituted in lieu of degree.6 years of progressive customer service, operational, military or leadership experience to include a minimum of 2 years of claims handling experience required with demonstrated proficiency.2 years of direct team lead, supervisory or management experience.Experience using and interpreting data to make decisions.Demonstrated leadership, initiative, customer service and/or claims handling skills.Acquisition and maintenance of applicable insurance adjuster license within 6 months time in role.What sets you apart:Current experience as a Claims Manager/Supervisor1+ years experience with Auto Claims (Non-Injury, Injury or Auto Physical Damage)2+ years of experience in Auto Claims subrogation/arbitration1+ years claims leadership or team lead experienceUS military experience through military service or a military spouse/domestic partnerThe above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job.What we offer:Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. The salary range for this position is: $99,160 - $189,530.Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors.Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals.For more details on our outstanding benefits, please visit our benefits page on USAAjobs.com.Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting. USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Invenergy drives innovation in energy. Powered by decades of entrepreneurial experience and unparalleled execution, we solve the energy challenges facing our customers and communities. We provide power generation and storage solutions at scale around the world to create a cleaner energy future. We develop. We build. We own. We operate. We are Invenergy.This position will be open for application for at least 3 calendar days from the posting date. This position will remain open for application based on business need, which may be before or after the 3-day posting window.Job DescriptionManager, Service Delivery - InternationalAbout the PositionThe Manager, Service Delivery - International is will serve as the lead in facilitating the identification, definition, and delivery of IT infrastructure and IT business services for existing and new business lines and locations. In this highly visible role, you will lead a cross functional team consisting of business stakeholders and IT staff (IT Infrastructure, Service Desk, Information Security, and IT Business Administration) using a mix of traditional project management disciplines and Agile, Scrum-based practices. You will be responsible for assisting in owning, guiding technology relationships and day to day operations supporting a dynamic and growing organization. You will ensure adherence to contractual obligations, conform to IT governance standards, identify potential risks, and develop mitigation plans. This role requires understanding the end-to-end technology service catalog, standard IT Service Management frameworks, and IT operations. The ideal candidate will leverage their skills to become a trusted partner, consultant and technology generalist for the internal business units we support. The individual will actively contribute to the success of the overall IT Service Delivery program and provide tactical/operational direction and demand management to enable alignment of business needs with IT capabilities.ResponsibilitiesAligning the IT priorities with the business plans and acting as an advisor to the business stakeholders for IT related topicsManage the overall planning, direction, coordination, execution, control and completion of IT Service Delivery needsProvide strong, proactive and assertive leadership for IT Service Delivery needsProvide delivery management oversight for IT Operations and support teams responsible for a wide array of IT technologies and functionsDefine, implement improvements and meet SLAsBuilds and maintains strong business stakeholder relationships and participates in business owner meetings regarding performance to ensure customer satisfactionServes as the primary point of contact for business stakeholders regarding overall and day-to-day service deliveryActing as an escalation point for the business stakeholders in case of IT service issuesRegularly collecting feedback on satisfaction with key IT servicesCommunication and alignment with business stakeholders on IT compliance and governance activitiesResponsible for the oversight of the technical components of the Managed Service relationship with application vendorsLead the preparation, obtain agreement and manage the IT budgets within the area of responsibility, in collaboration with IT Business Management, Operations, and Business SolutionsOversee the creation of deliverables including architecture and technical designEnsures that implementations and ongoing services are delivered on time and meet business requirements by maintaining tight control over the project schedule, risks, the scope of work and budgetEnsures that operational teams and subcontractors maintain a clear understanding of the business needs and provides day-to-day advice and supportDevelop and drive a strategic vision and continuous improvement roadmap that optimizes architecture and system performance consistent with the strategy of the businessAssist IT leadership with developing long-term technology roadmap, resource plans, and budgetsDrives the simplification and standardization of shared IT services and applicationsEnsure proper implementation of global standards, policies and systems platformsPromotes the IT organization's capabilities and works to strengthen the business value of the IT organizationEstablish and provide high-quality, informative written and verbal project communications, including status, dashboards and Service Delivery project updatesProvide leadership and guidance including coaching, mentoring and evaluation with the end goal being optimum performance levelsOnboard, coach and develop the team, creating a culture of innovation, collaboration and continual improvementComplete performance appraisals, take corrective action when appropriate, and participate in hiring decisionsQualificationsBachelors degree in information security, computer science, business, or related field5+ years' overall IT experience with significant experience in global, enterprise corporate ITAbility to manage multiple concurrent projects, activities and tasks under time constraintsAbility to interface with executives and stakeholders regarding issues of project scope and statusAbility to facilitate productive meetings and drive outcomesDemonstrated ability to solve problems, determine appropriate actions and complete projects with minimal directionExperience with IT vendor relationship management and oversight is a plusStrong problem solving and influencing skillsKnowledgeable of IT project management, tracking, reporting, and risk/issue mitigationExcellent leadership, communication and organization skills with a results-oriented mindsetInternational travel up to 25%PreferredPreferred 2+ years' experience with energy generation, distributed control systems, or similar industriesPreferred bilingual English and Spanish OR English and Portuguese#LI-OnsiteSalary Range$110,266.50 - $139,125BenefitsEligible for medical, dental, vision, 401(k), bonus, paid time off, etc.Invenergy LLC is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to, among other things, race, color, religion, sex, sexual orientation, gender identity, national origin, age, status as a protected veteran, or disability.

DESCRIPTIONAmazon Web Services is looking for a Technical Infrastructure Program Manager (TIPM) to support and deploy one of the world’s largest and most complex telecommunication networks. The role is responsible for the execution of a strategic plan to improve the business processes and deployment of hyper-scaled cloud infrastructure - fiber networks, oversight of quality control systems, pre/post-inspections for design validation, driving vendor management, and stakeholder communication for delivery schedules and invoices forecasts. This opportunity is on the Fiber Deployment team that is within the Global Connectivity Infrastructure Development - GCID - organization, which is responsible for planning, developing, and acquiring the physical network solutions that drive Amazon’s internal infrastructure and connect our services to the world.· Reports to the Long Haul Fiber Deployment Manager, and updates regularly with the Fiber Deployment Senior management through standardized reporting mechanisms· Serve as a key member of the GCID - Fiber Deployment team helping to drive overall Network Infrastructure strategy for Long-haul circuits· Subject matter expert in telecom network construction with experience of permitting, construction methodologies (trenching, drilling, etc), Fiber Characterization skills (OTDR, Polarization Mode and Chromatic Dispersion, Health and Safety, Quality standards and best practices for Outside Plant (OSP).· Vendor management to deliver on time, measure progress, and rate through quality key performance indicators.· Interface with key internal stakeholders (e.g. Networking, Data Center Engineering, Technical Project Managers, Data Center Management, Security, Backbone) to obtain their requirements and drive vendors to adhere to key business requirements.· Develop a quality management program that tracks defects, mitigates risks, standardizes root cause analysis, and implements key performance measures to rate vendor success.· Understand the technical fiber requirements of our engineering teams and ensure the completed project meets these requirements.· Understand the technical components for the hardware and network connectivity to deploy a Long Haul network with outside plant, Inline Amplifiers (ILA’s) and the power and security needs to light the network.·Determining the DC/AC power supply (N+1, N+2, N+), regional power cord specifications, grounding requirements· Manage and track approved network plans with internal customers and stakeholders such as technical business developers, equipment vendors or construction vendors until the infrastructure is in service.· Manage multiple competing cross-functional projects/programs simultaneously, some on a global scale.· Anticipate bottlenecks, manage risk and escalations, and balance the business needs versus technical constraints.· Physically audit completed construction work, review fiber test results, inspect ILAs and hand-off completed delivery to internal customers· Advanced English skills required to run meetings, create and maintain timelines, and keep large, diverse groups informed of progress and obstacles through crisp writing.Key job responsibilitiesProgram management skills to monitor vendor delivery of physical infrastructure projects and delivering high quality fiber and ILA infrastructure to make ready turn-up for long-haul circuits. Technical skills of either fiber optic outside plant, process engineering, construction management, long-haul equipment, and quality control systems is required.Job expects travel up to 60% of the year for Project based inspections.A day in the lifeThis role oversees deployment of long-haul fiber infrastructure, and iterative procedural changes. This includes heavy travel to the field, generation of weekly reports, and updating standards and specifications for a global deployment team. This position requires onsite visits to physical locations and is not a remote job. Physical inspections and learning the technical standards for outside and inside fiber plant is required, with a strong emphasis on fiber characterization - OTDR, PMD, CMD, ILA hardware requirements and quality inspections.About the teamThe GCID Fiber Deployment team overseas the installation and quality of the AWS clouds' owned/leased conduit and fiber cable for terrestrial networks. Our mission is to deliver for our internal customers ahead of schedule, backed by a culture of deep technical acumen and can-do attitude. We are customer focused through our team approach to help each other deliver, incorporate radical evolution to simplify processes, and are attentive to detail to ensure a quality product.We are open to hiring candidates to work out of one of the following locations:Ashburn, VA, USA | Atlanta, GA, USA | Columbus, OH, USA | Dallas, TX, USA | Denver, CO, USABASIC QUALIFICATIONS- 6+ years of technical infrastructure management experience with fiber optic networks.- Knowledge of best practices and emerging technologies, related to long-haul fiber infrastructure - 3+ years of deploying long-haul fiber OSP infrastructure, ILA experience and fiber characterization.PREFERRED QUALIFICATIONS- Bachelor degree in project management, engineering or business administration preferred. - Fiber Characterization Certification- Having strong contacts in fiber, transport and infrastructure markets.- Has led multiple large network construction programs.- Understanding of OSP and ISP construction standards in multiple regions.- Understanding of long-haul optical transmission systems.- Understanding of GIS platforms.- Ability to speak multiple languages- International business experience.- PMP certification or equivalent experience. Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit https://www.amazon.jobs/en/disability/us.Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $118,900/year in our lowest geographic market up to $231,300/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit https://www.aboutamazon.com/workplace/employee-benefits. Applicants should apply via our internal or external career site.