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Strategy Manager Salary in Colorado, USA

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Jeffco Public Schools (Jeffco) is located in Jefferson County, Colorado. It is the second largest school district in Colorado serving 69,000 students across 155 schools. With 14,000 employees, the district is the largest employer in Jefferson County and has provided educational excellence for more than 70 years.Jeffco embraces the spirit of the West and the natural beauty of the Rocky Mountain region with the county spanning more than 770 square miles running the length of the western edge of the Denver metropolitan area. The district is diverse in both population and geography, from urban to rural, including the mountain communities in the foothills west of Denver.Overall, Jeffco has 31% of students that qualify for free and reduced lunch, an indicator of poverty, and 34% minority (25% Hispanic) student population. The district is implementing a new strategic plan, Jeffco Thrives 2025 that is focused on providing a world-class education that prepares all Jeffco students for bright and successful futures as local and global citizens. Come join us!Jeffco Public Schools is a Single-State Employer. All candidates hired by Jeffco Public Schools must reside within the state of Colorado.ABOUT THE SCHOOL/DEPARTMENTThe Jeffco Human Resources Department is comprised of Talent Acquisition, HR Programs, Employee Relations, Employee Records, Total Rewards and Benefits, Employee Assistance Programming, and Leave Management. The team is responsible for leading all human capital initiatives and supporting Jeffco employees through all phases of their employment lifecycle, and committed to providing flexible solutions to meet the growing needs of our more than 14,000 employees. In support of the District's guiding strategic plan and Jeffco Thrives, the HR Department is focused on the priority area of Our People, Our Strength by creating a collaborative, value-driven team culture.ABOUT THE JOBNo job description availableHOURS AND DAYS WORKEDDesired Start Date: 06/10/2024Mgr - Employee BenefitsAnnual PositionFLSA: ExemptFTE: 1.00000 , Hours/Day: 8.000 , Days/Year: Year RoundSalary Plan, Grade, Step: JCA - Administrator - 229 days , G07, 1Min-Mid Annual Salary Range: $90,732.00 - $108,750.50 Effective as of: 06-16-2023Compensation schedules for Jeffco Schools can be found here. Starting salary for non-licensed roles is based on the candidate's relevant work experience and education. Additional considerations may be given for job-specific certifications and skills. Applicants should submit all relevant and verifiable education, training and work experiences at the time of application. Starting Salary for licensed educators is based on the step and lane schedule found here.PRE-EMPLOYMENT REQUIREMENTThe successful new hire or rehired candidate will be responsible to complete and incur the fingerprinting and processing fee of $54.50 through an appropriate fingerprinting vendor and the Colorado Bureau of Investigation, within 48 hours of offer acceptance.RESPONSIBILITIESSUMMARY As a member of the Total Rewards team, oversee the administration, compliance, and strategic management of employee benefit programs. Responsibilities include managing vendor relationships, communicating benefit options to employees, and ensuring regulatory compliance. Manage staff responsible for benefits customer service support. Recommend process and technology changes in support of organization goals, greater cohesion among teams, and strategic alignment.ESSENTIAL DUTIES AND RESPONSIBILITIESTo perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.Oversee the administration of all employee benefit programs, including health insurance, retirement plans, disability coverage, and any other benefits offered. Ensure compliance with applicable laws, regulations, and union agreements in the design, implementation, and administration of benefit plans.Manage the Benefits staff in customer service, workflow, training, and process efficiencies. Serve as a resource for team members seeking assistance with benefit-related issues. Coordinate with other departments, such as Finance and payroll, to resolve complex or escalated benefit issues.Develop and implement strategies to effectively communicate benefit options, changes, and updates to employees. Present on benefit options at Employee Orientation and at workshops to help employees understand their benefit options and make informed decisions.Manage relationships with benefit plan vendors, including insurance providers, retirement plan administrators, and third-party administrators. Monitor vendor performance and ensure compliance with service level agreements.Manage annual Open Enrollment process including testing and updating the module, multi-prong district wide communications, setting service expectations including availability of drop-in assistance and phone assistance.Ensure compliance with all regulatory requirements related to employee benefits, such as ERISA, ACA, HIPAA, and FMLA. Prepare and submit required reports to regulatory agencies and union representatives.Work with finance and budgeting teams to forecast and manage benefit plan costs. Conduct regular analysis of benefit plan expenses and utilization trends to identify cost-saving opportunities.Support the Benefits Advisory Committee, Supplemental Retirement Plan Committee, and Voluntary Retirement Plan Committees. Assist in setting agendas, provide research in support of recommendations, and make presentations and give updates on important issues.Develop, review, and update documentation, including website pages, related to employee benefits to ensure alignment with organizational goals, union agreements, and regulatory requirements. Recommend changes or enhancements to benefit programs based on industry trends and employee feedback.Partner with the HR Operations team to ensure accurate employee benefit data in HRIS or other systems. Serve on committees and work groups on process improvements and technology enhancements.Support Request For Proposals (RFPs) for benefit programs.Coordinate closely with the Employee Leaves team to improve synergy between the two areas.Assist in special projects that may impact the work of the budget team, including selection of a new Enterprise Resource Planning (ERP) software, document management software, system updates, website redesign, etc.Perform other duties as assigned.EXPERIENCE 5 years of experience in the administration of employee benefits, leaves, and/or Total Rewards. Prior experience as a team lead or manager preferred. Previous experience in a large public sector employer or unionized environment preferred.EDUCATION AND TRAINING Bachelor's degree required. Additional years of experience may be considered in lieu of degree.CERTIFICATES, LICENSES, REGISTRATIONS None required. Professional Human Resources (PHR) Senior Professional Human Resources (SPHR), SHRM-CP, SHRM-SCP, Certified Employee Benefits Specialist (CEBS) certification preferred.KNOWLEDGE, SKILLS AND ABILITIES Demonstrated understanding of various employee benefits programs including, retirement plans (401(k), pension), life insurance, disability insurance, flexible spending accounts (FSAs), and wellness programs. Familiarity with relevant laws and regulations governing employee benefits, including ERISA, HIPAA, COBRA, ACA, FMLA, and state-specific regulations. Experience in evaluating, selecting, and managing relationships with benefit vendors. Strong written and verbal communication skills to effectively communicate to employees at all levels of the organization. Proficiency in analyzing benefit utilization data, claims reports, and employee feedback to assess the effectiveness of existing benefit programs and identify opportunities for improvement or cost savings. Ability to lead benefit-related projects from inception to completion, including plan design changes, open enrollment processes, vendor implementations, and compliance audits. Aptitude for identifying and resolving benefit-related issues and concerns, whether they arise from employee inquiries, compliance challenges, or operational inefficiencies.SPAN OF CONTROL Direct supervision of five Benefits staff members. Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include supporting on interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; and addressing complaints and resolving problems. This position is responsible for supporting budget development and accountability.WORK ENVIRONMENT Work is performed in a semi-secured office building with a typical office environment and risk factors.SALARYJeffco Salary SchedulesBENEFITSJeffco BenefitsEQUAL EMPLOYMENT OPPORTUNITYThe Jefferson County School District does not discriminate on the basis of disability, race, color, creed, religion, national origin, age, sexual orientation, marital status, political affiliation, pregnancy, or gender.
Manager, Service Delivery - International
Invenergy LLC, Denver
Invenergy drives innovation in energy. Powered by decades of entrepreneurial experience and unparalleled execution, we solve the energy challenges facing our customers and communities. We provide power generation and storage solutions at scale around the world to create a cleaner energy future. We develop. We build. We own. We operate. We are Invenergy.This position will be open for application for at least 3 calendar days from the posting date. This position will remain open for application based on business need, which may be before or after the 3-day posting window.Job DescriptionManager, Service Delivery - InternationalAbout the PositionThe Manager, Service Delivery - International is will serve as the lead in facilitating the identification, definition, and delivery of IT infrastructure and IT business services for existing and new business lines and locations. 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The individual will actively contribute to the success of the overall IT Service Delivery program and provide tactical/operational direction and demand management to enable alignment of business needs with IT capabilities.ResponsibilitiesAligning the IT priorities with the business plans and acting as an advisor to the business stakeholders for IT related topicsManage the overall planning, direction, coordination, execution, control and completion of IT Service Delivery needsProvide strong, proactive and assertive leadership for IT Service Delivery needsProvide delivery management oversight for IT Operations and support teams responsible for a wide array of IT technologies and functionsDefine, implement improvements and meet SLAsBuilds and maintains strong business stakeholder relationships and participates in business owner meetings regarding performance to ensure customer satisfactionServes as the primary point of contact for business stakeholders regarding overall and day-to-day service deliveryActing as an escalation point for the business stakeholders in case of IT service issuesRegularly collecting feedback on satisfaction with key IT servicesCommunication and alignment with business stakeholders on IT compliance and governance activitiesResponsible for the oversight of the technical components of the Managed Service relationship with application vendorsLead the preparation, obtain agreement and manage the IT budgets within the area of responsibility, in collaboration with IT Business Management, Operations, and Business SolutionsOversee the creation of deliverables including architecture and technical designEnsures that implementations and ongoing services are delivered on time and meet business requirements by maintaining tight control over the project schedule, risks, the scope of work and budgetEnsures that operational teams and subcontractors maintain a clear understanding of the business needs and provides day-to-day advice and supportDevelop and drive a strategic vision and continuous improvement roadmap that optimizes architecture and system performance consistent with the strategy of the businessAssist IT leadership with developing long-term technology roadmap, resource plans, and budgetsDrives the simplification and standardization of shared IT services and applicationsEnsure proper implementation of global standards, policies and systems platformsPromotes the IT organization's capabilities and works to strengthen the business value of the IT organizationEstablish and provide high-quality, informative written and verbal project communications, including status, dashboards and Service Delivery project updatesProvide leadership and guidance including coaching, mentoring and evaluation with the end goal being optimum performance levelsOnboard, coach and develop the team, creating a culture of innovation, collaboration and continual improvementComplete performance appraisals, take corrective action when appropriate, and participate in hiring decisionsQualificationsBachelors degree in information security, computer science, business, or related field5+ years' overall IT experience with significant experience in global, enterprise corporate ITAbility to manage multiple concurrent projects, activities and tasks under time constraintsAbility to interface with executives and stakeholders regarding issues of project scope and statusAbility to facilitate productive meetings and drive outcomesDemonstrated ability to solve problems, determine appropriate actions and complete projects with minimal directionExperience with IT vendor relationship management and oversight is a plusStrong problem solving and influencing skillsKnowledgeable of IT project management, tracking, reporting, and risk/issue mitigationExcellent leadership, communication and organization skills with a results-oriented mindsetInternational travel up to 25%PreferredPreferred 2+ years' experience with energy generation, distributed control systems, or similar industriesPreferred bilingual English and Spanish OR English and Portuguese#LI-OnsiteSalary Range$110,266.50 - $139,125BenefitsEligible for medical, dental, vision, 401(k), bonus, paid time off, etc.Invenergy LLC is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to, among other things, race, color, religion, sex, sexual orientation, gender identity, national origin, age, status as a protected veteran, or disability.
Manager, Product Management 3 - Tech
PayPal Inc., Denver
At PayPal (NASDAQ: PYPL), we believe that every person has the right to participate fully in the global economy. Our mission is to revolutionize commerce globally to make moving money, selling and shopping, personalized and secure.Job Description Summary:At PayPal, we believe in the power of building world class platform services for Consumers and Merchants to unlock our next phase of growth in Commerce and Payments. We are seeking a talented Senior Technical Product Manager who is passionate about building best-in-class Profile experiences. In this role you will be responsible for enhancing the platform services that enable the Account Lifecycle Platform for Consumers and Merchants.Job Description:Meet the team:The Account Lifecycle and Health (ALCH)team at PayPal Identity Services organization spearheads the strategic product direction and management of operations for the Consumer Profile experience and provides platform services on onboarding and account lifecycle tailored to consumers, merchants, and developers.Job Description:Your Way to Impact:You will work with the Identity Platform Engineering, Architects, Data analytics, Consumer product, Merchant product, Checkout Product, and others to define and deliver world-class experiences for customers globally. The key initial focus area will be Account Lifecycle Platform and integration to extend internal PayPal services to all adjacencies.Your Day to Day - In this role you will:Strategize & define best ways for consumers and merchants to enable the integration of Identity Platform services and influence the strategy aligning with enterprise growth priorities.Coordinate across multiple PMs within the Identity and other business domains who are experts in each of the individual APIs & SDKs, PMs who manage the consumer experience, and other PM stakeholders across PayPal.Orchestrate work and distill product requirements across multiple PMs and put a cohesive story together to take the product through the GTM phases.Prioritize and maintain a balance between ongoing maintenance/bugs, new feature requests and a need to keep integrations simple & flexible and continuously evolving with changes in technology and competitor landscape.Do competitive analysis to inform areas of improvement or trends that impact our businessGain an "outside-in" perspective by speaking with a cross-section of developers and/or internal client facing teams with a goal to build a case to continuously evolve the client interfaces.Provide the right level of support and direction to keep the engineering team working efficiently and aligned with the overall product strategy.Participate in regular cadences (stand ups, retrospective, planning meetings) and be engaged with the team throughout the product life cycle.What you need to bring:8+ years of product management or other relevant experience (e.g. solution architect, software engineer) with REST APIs and Web SDKs / Mobile SDKs.Excellent oral and written communication skills with the ability to adapt your message to the technical level of the audience (developers, product managers and senior business leaders)Bonus: Past Back-End engineer large scale platform services.We are open to experienced engineers, solution engineers, architects, professional services and others with experience in APIs and/or SDKs looking to switch career paths into Product ManagementAdditional Job Description:Subsidiary:PayPalTravel Percent:0-PayPal is committed to fair and equitable compensation practices.Actual Compensation is based on various factors including but not limited to work location, and relevant skills and experience.The total compensation for this practice may include an annual performance bonus (or other incentive compensation, as applicable), equity, and medical, dental, vision, and other benefits. For more information, visit https://www.paypalbenefits.com.The U.S. national annual pay range for this role is$107300 to $259600Our Benefits:At PayPal, we're committed to building an equitable and inclusive global economy. And we can't do this without our most important asset-you. That's why we offer benefits to help you thrive in every stage of life. We champion your financial, physical, and mental health by offering valuable benefits and resources to help you care for the whole you.We have great benefits including a flexible work environment, employee shares options, health and life insurance and more. To learn more about our benefits please visit https://www.paypalbenefits.comWho We Are:Click Here to learn more about our culture and community.PayPal has been revolutionizing commerce globally for more than 25 years. Creating innovative experiences that make moving money, selling, and shopping simple, personalized, and secure, PayPal empowers consumers and businesses in approximately 200 markets to join and thrive in the global economy. For more information, visithttps://www.paypal.com , https://about.pypl.comand https://investor.pypl.com.PayPal provides equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, pregnancy, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, PayPal will provide reasonable accommodations for qualified individuals with disabilities. If you are unable to submit an application because of incompatible assistive technology or a disability, please contact us at [email protected] general requests for consideration of your skills, please Join Our Talent Community.
Manager, Global Technology Solutions | Remote, USA
Optiv Security, Denver
This position will be hybrid and is required to be in-office up to 2 days per week.The Manager, Global Technology Solutions will manage the Desktop Architecture Team and maintain the Desktop & Hardware infrastructure across the enterprise. The Manager, Global Technology Solutions is responsible for the Tier 3 & 4 Support, Patching/Imaging, VDI/AWS Desktop Environment, Endpoint Software Management, Enterprise mobility, Solution Architecture, Cloud Applications, IAM Administration, Endpoint Security MGM & MDM management. As well as on-premise environments, The Manager, Global Technology Solutions is responsible for the management of several Cloud platforms, such as Office365, Jamf, Kinobi, Intune and others. This includes installing, supporting, and maintaining hardware, software, infrastructure, and systems - as well as recommending new solutions to keep our internal technology at the cutting edge. The ideal candidate will have a background as a Desktop Architecture leader with substantial experience in Desktop infrastructure design, implementation, operations, and administration with strong leadership skills. This candidate will have a proven track record of building scalable processes, tools, and infrastructure through metrics-driven, KPI based methods using evidence based reporting and decision-making to meet objectives.How you'll make an impact:Assume responsibility for hardware and software necessary to deliver Desktop Architecture servicesDesktop Architecture Operations planning and strategyPerform analysis of IT Desktop infrastructure needs and maintain infrastructure services within SLA requirementsSupervise day-to-day activities of the Desktop Architecture TeamTroubleshoot infrastructure and application issuesEnsure a secure and responsible desktop infrastructure including the implementation of security best practicesEstablish best-practice methodologies for tier 3/4 resolution to support a global production environment based on metric based KPIsDevelop Desktop Architecture operations processes and tools from concept to deliveryOversee Desktop Architecture projectsCollaborate productively and with integrity to achieve and deliver resultsProvide constructive performance-shaping feedback to individuals and groups regarding the quality and effectiveness of workImprove performance and output by assessing patterns of success and failure. Look for opportunities to coach others and make others successfulTake personal responsibility and honor commitmentsProvide training, mentorship and ongoing support of infrastructure best practices to all IT stakeholdersServe as a technical expert in field of Desktop ArchitecturePerform other duties as assignedWhat we're looking for:This position will be hybrid and is required to be in-office up to 2 days per week.Bachelor's Degree (B.S.) from four-year college or university in Business, IS, Finance, Accounting or Mathematics, Master's Degree or MBA preferred5 or more years of Information Technology management experience preferred5 or more years of inventory and asset management experience is preferredITIL v3 certification and experience preferredAbility to help develop budget/P&L for the departmentProficient with MS Office products including Word, Excel, Access, Power Point, MS Project, Visio and OutlookAdept in planning, leading change and multi-taskingStrong communication, problem-solving, time management, and work prioritization skills requiredAble to write reports, business correspondence and procedure manuals and detailed process documentationDetail-oriented, thorough and quality oriented#LI-KG1Salary Range Description$80,300.00 - $107,500.00 AnnualThe Hiring Range provided for this role is informed by (but not limited to) various factors including responsibilities of the position, work experience, education/training, internal peer equity, geography, as well as other market influences when extending an offer. The disclosed range has not been adjusted for these factors. This role may also be eligible to participate in a variable incentive-based bonus plan. Optiv offers a comprehensive compensation and benefits package, of which salary is a component.Job Application WindowThis position accepts applicants for a minimum of 4 business days after the job posting date and will remain available until an applicant has been selected for the position.What you can expect from OptivA company committed to championing Diversity, Equality, and Inclusion through our Employee Resource Groups.Work/life balanceProfessional training resourcesCreative problem-solving and the ability to tackle unique, complex projectsVolunteer Opportunities. "Optiv Chips In" encourages employees to volunteer and engage with their teams and communities.The ability and technology necessary to productively work remotely/from home (where applicable)EEO StatementOptiv is an equal opportunity employer. All qualified applicants for employment will be considered without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, status as an individual with a disability, veteran status, or any other basis protected by federal, state, or local law.Optiv respects your privacy. By providing your information through this page or applying for a job at Optiv, you acknowledge that Optiv will collect, use, and process your information, which may include personal information and sensitive personal information, in connection with Optiv's selection and recruitment activities. For additional details on how Optiv uses and protects your personal information in the application process, click here to view our Applicant Privacy Notice. If you sign up to receive notifications of job postings, you may unsubscribe at any time.
Manager, Systems Engineering (SASE) - Presales
Palo Alto Networks, Denver
Company DescriptionOur MissionAt Palo Alto Networks® everything starts and ends with our mission:Being the cybersecurity partner of choice, protecting our digital way of life.Our vision is a world where each day is safer and more secure than the one before. We are a company built on the foundation of challenging and disrupting the way things are done, and we're looking for innovators who are as committed to shaping the future of cybersecurity as we are.Our Approach to WorkWe lead with flexibility and choice in all of our people programs. We have disrupted the traditional view that all employees have the same needs and wants. We offer personalization and offer our employees the opportunity to choose what works best for them as often as possible - from your wellbeing support to your growth and development, and beyond!Job DescriptionYour CareerAs a Systems Engineering Manager, you are the technical leader for the Systems Engineering team. You will work closely with the District Sales Manager and, along with your team, build relationships with your customers with the goal of helping them detect and prevent advanced cyberattacks and breaches. Our customers need guidance on what applications to deploy from our platform. Your guidance, expertise, and mentorship of your team of SEs will keep them ahead of the latest cyberthreats and staying on the leading edge of prevention.We are looking for a leader to develop our sales teams, providing training and technical support as a product expert. Additionally, you will provide feedback to the product management team on new feature requests and product improvements based on what you learn from your customer base. Your team, in partnership with the sales account managers, will displace competitor technologies and build market share within your targeted list of major accounts, and most importantly, help your client sleep at night as they use our products to build secure digital transactions.Your ImpactRecruit and hire new systems engineers into the territory, hiring the best talent in the industryResponsible to train, mentor, and review employees on your team, keeping them engaged and successful in their careers Support field systems engineer team in complex evaluations, problem-solving and challenging customer environmentsDefine and create an updated system engineering training curriculumDevelop relationships with channel partners and their technical teams to ensure colleagues are appropriately trained and can support our installationsProvide effective technical leadership in customer interactions to include sharing security trends and standard methodologies employed by other customers to actively be part of the selling processAct as a floating systems engineer and fill in for existing team members if there is a resource conflict or vacation coverage challengeAct as an escalation point for pre-sales and post-sales technical issues that arise Build and maintain relationships with key customers to solidify reference accounts and to assist the account teams with defining plans to drive more businessPresent to customers as our expert in your area at all levels in the customer hierarchy from technician to CIOLead conversations about industry trends and emerging changes to the security landscape that every customer needs to plan for Discuss competitor products in the marketplace and positions ours as the best alternativeWorking with Product Management, Technical Marketing, and R&D to build requirements and product features for our large customers and provide feedback from customers Provide design consultation and standard methodology mentorship for rollout, implementation, and policy conversion during the 'pre-sales' process for strategic opportunitiesOwnership of advanced 'proof of concept' testing in strategic accounts either at the customer site or our lab facilitiesProvide advanced 'Partner SE' training for updates in our product suiteMaintain a general understanding of competitor selling strategies50-75% travel within the regionQualificationsYour ExperienceExperience as a pre-sales System Engineer ManagerExperience as a Senior System Engineer or Consulting EngineeringIndustry knowledge of security product market trends and directional awareness of our roadmap and technology development efforts, knowledge of competitor offerings and products Knowledge of how to deliver comprehensive security solutions to Palo Alto Networks customer baseStrong communication (written and verbal) and presentation skillsQuota driven attitude focused on client's best solution by being a trusted advisorAdditional InformationThe TeamAs part of our Systems Engineering team, you'll support the sales team with technical expertise and guidance when establishing trust with key clients. You won't find someone at Palo Alto Networks that isn't committed to your success - with everyone pitching in to assist when it comes to solutions selling, learning, and development. As a member of our systems engineering team, you are motivated by a solutions-focused sales environment and find fulfillment in working with clients to resolve incredible complex cyberthreats.Our CommitmentWe're trailblazers that dream big, take risks, and challenge cybersecurity's status quo. It's simple: we can't accomplish our mission without diverse teams innovating, together.We are committed to providing reasonable accommodations for all qualified individuals with a disability. If you require assistance or accommodation due to a disability or special need, please contact us at [email protected] Alto Networks is an equal opportunity employer. We celebrate diversity in our workplace, and all qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or other legally protected characteristics.All your information will be kept confidential according to EEO guidelines.The compensation offered for this position will depend on qualifications, experience, and work location. For candidates who receive an offer at the posted level, the starting base salary (for non-sales roles) or base salary + commission target (for sales/commissioned roles) is expected to be between $218,600/yr to $300,650/yr. The offered compensation may also include restricted stock units and a bonus. A description of our employee benefits may be found here.
Manager, Sales Process Optimization
Comcast Corporation, Englewood
Comcast brings together the best in media and technology. We drive innovation to create the world's best entertainment and online experiences. As a Fortune 50 leader, we set the pace in a variety of innovative and fascinating businesses and create career opportunities across a wide range of locations and disciplines. We are at the forefront of change and move at an amazing pace, thanks to our remarkable people, who bring cutting-edge products and services to life for millions of customers every day. If you share in our passion for teamwork, our vision to revolutionize industries and our goal to lead the future in media and technology, we want you to fast-forward your career at Comcast.Job SummaryManager, Sales Process Optimization is a key role in the Sales Operations team at Effectv which is currently undergoing transformation. This is an individual contributor role with a potential for this role to be developed into a people leader role.Job DescriptionCore Responsibilities:Sales Process Optimization Outcome Opportunities - inbound, outbound, and core sales:Inbound lead to sales processIs the lead origination process functioning smoothly at each stage of the customer journey?How efficiently are we qualifying, assigning leads and closing leads to win new business?Does the lead origination team have the necessary tools to sell?Oubound lead to sales process:Define processes for setting up the outbound motion.Help implement tools and technology for the outbound motionCore sales process:Are sellers spending their day efficiently?Optimization of the intersection between data, tools, and salespeople.Help implement sales engagement tools and technology to maximize seller efficienciesResponsible and accountable for implementing business process optimization solutions partnered with many cross functional partners.Build solutions designed to adapt easily to unexpected situations.Work collaboratively with Leaders and stakeholders to ensure successful implementations of process launches and changes.Audit and analysis of sales processes for improved efficiency.Creates, maintains, and publishes a sales playbook for the sales organization.Creates, maintains, and publishes Sales Rules of Engagement by gathering feedback and facilitating conversations with all areas of the business to resolve conflicting rules.Acts as a strategic thought partner to sales operations and sales leadership.Leads the creation of strategic plans for new and existing initiatives that support key challenges/opportunities, and ensures the right stakeholders from the across the organization are engaged.Oversees the post-launch accountability of strategic initiatives to ensure all objectives continue to be achieved.Ensures that initiatives are aligned with organization-wide sales operations initiatives and best practices. Gathers feedback through various channels to increase optimization.Ensures compliance with all company policies are being followed.Prepares and presents readouts on areas of process optimization.Provides guidance on solution options, risks, costs vs benefits and impact to business current processes and operations.Maintains a high level of technical expertise and sales proficiency to meet the reporting needs on client activity.Consistent exercise of independent judgment and discretion in matters of significance.Regular, consistent, and punctual attendance. Must be able to work nights and weekends, variable schedule(s) and overtime as necessary.Other duties and responsibilities as assigned.Skills:Bachelor's degree and 5-7 years' experience with Sales Operations5+ years of experience working with Salesforce, Salesloft, Gong and other similar tools.2+ years of experience with drafting, maintaining and refining lead and account assignment processes.2+ years of experience with integrating auto dialer systems in CRM (Salesforce or Microsoft Dynamics).Excellent problem solving, negotiation and decision-making skills.Think analytically and strategically.Strong interpersonal skills and written communication skills.Extreme attention to detail and excellent organizational skills.Proven experience of business processes through a CRM environmentProven experience of successful collaboration with interdisciplinary teams.Experience collaborating with teams in multiple locations. Ability to facilitate conversations and bring various groups together to collaborate and align.Ability to lead and influence change.Adapts successfully to changing situations and environments.Experience developing presentations for leadership and cross functional teams.Proficiency in Microsoft Office solutions, experience with Excel and PowerPoint a must Strong project management skills. Demonstrated ability to prioritize decisions with strategy and logic in a demanding environment.Proven ability to drive complex projects with minimal oversight. Proactivity and curiosity: you ask questions and challenge the norm, consider creative approaches to doing hard things and come up with ideas for strategies never tried before.Employees at all levels are expected to:Understand our Operating Principles; make them the guidelines for how you do your job.Own the customer experience - think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services.Know your stuff - be enthusiastic learners, users and advocates of our game-changing technology, products and services, especially our digital tools and experiences.Win as a team - make big things happen by working together and being open to new ideas.Be an active part of the Net Promoter System - a way of working that brings more employee and customer feedback into the company - by joining huddles, making call backs and helping us elevate opportunities to do better for our customers.Drive results and growth.Respect and promote inclusion & diversity.Do what's right for each other, our customers, investors and our communities.Disclaimer:This information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications.Comcast is proud to be an equal opportunity workplace. We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, genetic information, or any other basis protected by applicable law.EducationBachelor's DegreeWhile possessing the stated degree is preferred, Comcast also may consider applicants who hold some combination of coursework and experience, or who have extensive related professional experience.Relevant Work Experience5-7 YearsSalary:Pay Range: This job can be performed in Colorado with a Pay Range of $84,405.82 - $146,599.58Comcast intends to offer the selected candidate base pay within this range, dependent on job-related, non-discriminatory factors such as experience. The application window is 30 days from the date job is posted, unless the number of applicants requires it to close sooner or later.Base pay is one part of the Total Rewards that Comcast provides to compensate and recognize employees for their work. Most sales positions are eligible for a Commission under the terms of an applicable plan, while most non-sales positions are eligible for a Bonus. Additionally, Comcast provides best-in-class Benefits. We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most. That's why we provide an array of options, expert guidance and always-on tools, that are personalized to meet the needs of your reality - to help support you physically, financially and emotionally through the big milestones and in your everyday life. Please visit the compensation and benefits summary on our careers site for more details.
Manager, Workforce Management
USAA, Colorado Springs
Why USAA?Let's do something that really matters.At USAA, we have an important mission: facilitating the financial security of millions of U.S. military members and their families. Not all of our employees served in our nation's military, but we all share in the mission to give back to those who did. We're working as one to build a great experience and make a real impact for our members.We believe in our core values of honesty, integrity, loyalty and service. They're what guides everything we do - from how we treat our members to how we treat each other. Come be a part of what makes us so special!The OpportunityThe OpportunityAs a dedicated Manager of Workforce Management, you will be responsible for the team that supports scheduling activities for the Bank Omni MSRs. This includes, but is not limited to, NICE IEX configuration, scheduling offline activities, managing shift adjustments, schedule optimization, skill updates, and MSR roster maintenance for both internal and third party MSRs. In addition, you will take part in strategic initiative planning and execution as well as Risk and Compliance oversight.Responsible for managing and guiding teams to support operational workforce planning/management and forecasting activities. This position will establish effective relationships with internal and external partners to ensure processes, procedures and systems provide accurate and reliable workforce management for USAA operational environmentWe offer a flexible work environment that requires an individual to be in the office 4 days per week. This position can be based in one of the following locations: San Antonio, TX, Plano, TX, Phoenix, AZ, Colorado Springs, CO, Charlotte, NC, Chesapeake, VA or Tampa, FL. Relocation assistance is not available for this position.What you'll do:Responsible for maintenance of process taxonomy inventory and appropriate effective execution of detailed controls.Uses relationships with internal and external business partners to proactively identify and provide consultation on operational performance opportunities related to scheduling, forecasting and capacity planning, and real-time monitoring.Provides oversight of strategic supplier relationships and productivity to ensure service level objectives are met.Maintains an understanding of company business operations and goals and provides information on how workload strategies impact performance goals.Ensures workload and resource forecasts and schedules are timely, accurate, and consider channel inputs and business injects.Coordinates and advises the strategy and delivery of workload assignments.Supervise and advises the philosophy of meeting and staffing capacity requirements.Sets direction for reporting design, nomenclature, approach, requirements gathering, end user communications protocols, release schedules, quality assurance and organizational change process.Provides analysis and strategic consulting by considering enterprise initiatives and capabilities.Recommends performance solutions related to department operational areas.Identifies, provides oversight, and performs forecasting analysis/data mining on special business topics (: Marketing ROI and optimization, fulfillment process/efficiency improvements, demand forecasting, customer segmentation, etc.) and partners with internal and external areas (Finance, CoSAs, HR, etc.).Provides oversight for special projects such as process definition, process improvement or client satisfaction.Builds and coordinates a team of employees for assigned functional area through ongoing execution of recruiting, development, retention, coaching and support, performance management, and managerial activities.Ensures risks associated with business activities are effectively identified, measured, supervised, and controlled in accordance with risk and compliance policies and procedures.What you have:Bachelor's degree; OR 4 years of related experience (in addition to the minimum years of experience required) may be substituted in lieu of degree.6 years of experience in strategic supplier or workforce management function.2 years of direct team lead, supervisory or management experience.Current knowledge of workforce management standard methodologies, centers of excellence, and workforce management software.Ability to effectively perform in a fast-paced, deadline-oriented work environment.Experience and knowledge of call center dynamics, including workload demand forecasting, staffing, queues, schedule preferencing, data analysis and performance metrics with the ability to explain data insights to senior leadership and internal and external collaborators.What sets you apart:Experience in a leadership role for call centers with internal and third party resources (this can be as a call center leader or WFM; senior, lead or management role)Experience managing call center shrinkage through effective scheduling activity managementExtensive experience in the NICE scheduling tool, utilizing Web Station functionality and administrative functionsStrong analytical skills including understanding the needs of different partners and developing new insights to solve problems appropriately.Experience positively influencing, motivating, and advising diverse teams.US military experience through military service or a military spouse/domestic partnerThe above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job.What we offer:Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. The salary range for this position is: $ 89,990.00 - $ 172,000.00.Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors.Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals.For more details on our outstanding benefits, please visit our benefits page on USAAjobs.com.Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting. USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.