Escalation Manager Salary in Phoenix, AZ

Job Description Summary Provides oversight, guidance, and analysis to determine customer credit worthiness and manage the customer onboarding process. Directly manages team of Accounts Recievable Specialists and provides assistance in research, escalations, and root cause analysis for collection issues. Liases between sales operations and invoicing teams to drive efficiencies, improve customer interactions, and automate activities. Reports on metrics and goals to senior management. Essential Duties and Responsibilities Credit Management: Establishes customer credit limits in line with company policies and procedures, including but not limited to, analyzing financial statements, credit references, and 3rd party credit reports for new and existing customers. Provides customer support for external financing transactions. Monitors, measures, and adjusts credit departmental reporting for accuracy, timeliness and effectiveness. Manages customer PO compliance, billing portals, and overall customer account maintenance. Maintains and adjusts (as necessary) all policies and procedures related to credit and collections from internal and external audit perspective.Collections Management: Manages end-to-end collections process collaborating with Sales Operations, Sales Management, Invoicing, and Accounting teams. Coordinates and reviews all collection reporting to ascertain status of collection and outstanding balances, working with each team member to maximize collections and reduce past due balances. Maintains accurate records, completes research, communicates, and resolves issues regarding status of collections on accounts. Connects with customers to arrange payments or resolve issues preventing payments and escalating important issues to appropriate parties. Analyze data to develop and adopt an effective course of action to resolve order and invoice disputes. Provides weekly cash receipts projections to support cash forecast models. Reviews and approves all customer credits, rebills, and refunds prior to processing. Plans, organizes, and leads the work of others to ensure a realistically distributed work load and customer service-oriented communications and approach. Provides coaching and mentoring, motivation, strategy suggestions, and guidance to collections associates in a manner that encourages self-management and empowerment within policies and procedures in addition to strengthening knowledge base to allow good judgement. Creates, administers, and evaluates effectiveness of current collection policies and procedures. Keeps executive management aware of critical receivable accounts and past due issues and recommends approach to increase and maximize collections. Provides weekly and monthly management reporting of AR aging and collection trends. Supports wider finance department and ensures department goals (days sales outstanding, bad debt expense/write-offs, and delinquency percentages) are met. Helps create and maintain clear and concise communications between invoicing and credit/collections team, fostering positive and successful work environment between two areas.General Responsibilities: Demonstrates and actively promotes an understanding and commitment to the mission of Logicalis through performing behaviors consistent with the organization's values. Maintains a working knowledge of applicable Federal, State, and Local laws and regulations as well as policies and procedures of Logicalis in order to ensure adherence in a manner that reflects honest, ethical and professional behaviors. Supports and conducts self in a manner consistent with customer service expectations.Supervisory Responsibilities Directly supervises collections team. Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems. Qualifications To perform this job successfully, an individual should be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Education/Experience/Technical Requirements/Certifications Equivalent combination accepted. Education: Bachelor's Degree in a related field. Experience / Technical Requirements 5 years experience in commercial credit and collections, accounting, and management. Proficient use of all Microsoft Office applications. Certifications NoneOther Skills and Abilities Excellent communication skills - oral and written presentation abilities. Ability to motivate and lead. Works well under pressure. Excellent problem solving skills, along with advanced mathematical and analytical skills. Ability to multi-task and work in fast paced environment. Ability to communicate with senior management effectively and with ease. Collaborates well with team members and cross-departmentally, as well as externally. Detailed oriented.Physical Demands The physical demands described here are representative of those that should be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this Job, the employee is constantly required to sit, talk, see, hear, and use hands and arms. The employee is frequently required to stand; move about, climb steps or balance and stoop, kneel, crouch, or crawl. The employee may occasionally lift and/or move up to 10 pounds. The above statements describe the general nature and level of work being performed by individuals assigned to this classification. This is not intended to be an exhaustive list of all responsibilities and duties required of personnel so classified. Logicalis is an Equal Opportunity Employer. It is our policy to employ people who are qualified by reason of education, training, experience, and demonstrated performance. We value diversity and inclusion at our company. We do not discriminate on the basis of race, color, religion, national origin, sexual orientation, gender identity and gender expression, marital status, age, height, weight, disability, veteran status, or any other reason prohibited by applicable federal or state laws. Salary Range: $70,500 - $91,500

At PayPal (NASDAQ: PYPL), we believe that every person has the right to participate fully in the global economy. Our mission is to revolutionize commerce globally to make moving money, selling and shopping, personalized and secure.Job Description Summary:The PayPal Global Professional Services team is responsible for providing technical consulting, solutioning, and integration services for the implementation of PayPal's payment, identity, and platform capabilities, as well as representing the wider product set available to major global partners and merchants. We are currently seeking a Senior Manager of North America Channel Partners Solutioning. The Channel Partner segment works with global ecommerce, PSP, and B2B platform providers to offer our services to SMB's and Enterprise customers, allowing PayPal to grow at scale. This position requires excellent interpersonal, communication, and leadership skills. The ability to build rapport and establish credibility with external customers, multiple internal stakeholders across the organization and levels is essential. In addition, a strong technical command of Internet technologies and software integrations that leverage APIs is required in conjunction with the ability to push creative thinking beyond the boundaries of existing practices and mindsets. This is a hands-on, leadership, and management role, with a high touch interaction of cross functional stakeholders.Job Description:PayPal has been revolutionizing commerce globally for more than 25 years. Creating innovative experiences that make moving money, selling, and shopping simple, personalized, and secure, PayPal empowers consumers and businesses in approximately 200 markets to join and thrive in the global economy.The PayPal Global Professional Services team is responsible for providing technical consulting, solutioning, and integration services for the implementation of PayPal's payment, identity, and platform capabilities, as well as representing the wider product set available to major global partners and merchants. We are currently seeking a Senior Manager of North America Channel Partners Solutioning. The Channel Partner segment works with global ecommerce, PSP, and B2B platform providers to offer our services to SMB's and Enterprise customers, allowing PayPal to grow at scale. This position requires excellent interpersonal, communication, and leadership skills.The ability to build rapport and establish credibility with external customers, multiple internal stakeholders across the organization and levels is essential. In addition, a strong technical command of Internet technologies and software integrations that leverage APIs is required in conjunction with the ability to push creative thinking beyond the boundaries of existing practices and mindsets. This is a hands-on, leadership, and management role, with a high touch interaction of cross functional stakeholders.This role will require the ability to achieve results through others as well as the flexibility to operate in fast-changing environment. Maintaining visibility of all work streams and metrics across multiple business operations activities is a key part of this role. In addition, this individual will also need to have a critical eye for assessing new and existing products' readiness for ease of integration for our Channel Partner customer's platforms. Payments business acumen across all PayPal segments as well as an understanding of how to define performance indicators will be imperative to success. Collaborating across PayPal to drive the Professional Services initiatives in conjunction with the PayPal long range strategy will also be required.Responsibilities: Lead a team of solution architects and engineers that service our North American Channel Partner market.Develop the NA Channel Partner long term solutioning strategy that aligns our customer needs with the strategic vision of our PayPal product, technology, and enterprise teams.Develop integration solutions, including solution designs, prototypes, and custom code. Work with our strategic partners to insure product adoptions and implementations of the PayPal best practice experiences.Manage customer technical escalations and insure timely service restorations.Manage and meet key performance indicators such as revenue, integration quality, customer satisfaction, expense, staff utilization and turnover.Execute strong business practices to drive effective use of consulting methodologies within the team to achieve and exceed customer expectations.Deliver business intelligence and platforms to report on operational effectiveness and customer execution.Support employee and customer engagement activities, change management and culture change activities.Support the voice of the leader to drive consistent messaging and execution across all PS teams.Work closely with internal teams including compliance, privacy, risk, information security, support and operations to ensure all aspects of a partner or merchant solution is compliant with our PayPal principles.Mentor and guide our solutioning team members and develop our next generation of leaders.Required Knowledge, Skills, and Abilities:You must be a proven performer and self-starter who use extensive experience and judgment to plan and accomplish goals and is ready to work in a dynamic environment.Highly organized and able to function at the strategic level to establish context and sound reasoning for decision making. Able to translate high-level direction and ideas into specific plans and actions.Unique balance of business management, technology and communications experience.Strong communication skills and organization skills. Collaborates with and achieves actionable results through others. Able to manage others through influence to effectively achieve outcomes. Builds rapport, strong and sustainable relationships and interacts within all levels of the organization.Effective at meeting facilitation for small and large groups.Handles complex situations and multiple responsibilities simultaneously, mixing long-term projects with the urgency of immediate demands on the operations.Ability to analyze and interpret KPIs looking for trends.Strong executive presence and the ability to collaborate effectively with a Director and above audience internal and external to PayPal. Ability to "hold their own" in discussions with external partners and internal counterparts.Good business acumen of the payments industry and how it intersects with other industries, which can result in collaborative market entry opportunities.Track record working effectively with others in a global organization, while managing partner relationships.Experience working with partners in multiple geographic areas.Experience managing mid-size to large engagements, managing deliverables from design through development and implementation.Ability to develop and implement long-range staffing plans.Minimum Requirements:Bachelor of Science in Computer Science.5+ years in a high paced software development environment.5+ years professional services or consulting experience.4+ Experience in global payment products and business solutions.Excellent management, communication and leadership skills.Ability to mentor, coach, and grow a talented team.Ability to leverage strong technical and business expertise to deliver payment solutions.Proven record of successfully delivering with people of disparate backgrounds and job functions.Track record of successfully delivering complex integrations on time and in budget.Preferred/Plus:Master of Science or MBA.3 years large Partner sales experience.Additional Job Description:Subsidiary:PayPalTravel Percent:0Our Benefits:At PayPal, we're committed to building an equitable and inclusive global economy. And we can't do this without our most important asset-you. That's why we offer benefits to help you thrive in every stage of life. We champion your financial, physical, and mental health by offering valuable benefits and resources to help you care for the whole you.We have great benefits including a flexible work environment, employee shares options, health and life insurance and more. To learn more about our benefits please visit https://www.paypalbenefits.comWho We Are:Click Here to learn more about our culture and community.PayPal has been revolutionizing commerce globally for more than 25 years. Creating innovative experiences that make moving money, selling, and shopping simple, personalized, and secure, PayPal empowers consumers and businesses in approximately 200 markets to join and thrive in the global economy. For more information, visithttps://www.paypal.com , https://about.pypl.comand https://investor.pypl.com.PayPal provides equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, pregnancy, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, PayPal will provide reasonable accommodations for qualified individuals with disabilities. If you are unable to submit an application because of incompatible assistive technology or a disability, please contact us at [email protected] general requests for consideration of your skills, please Join Our Talent Community.

College Board - FinanceRemoteAbout the TeamThe Procurement team at College Board is a group of 10 highly skilled professionals who support the purchasing needs of all divisions across the organization. Our extensive category coverage encompasses a wide range of areas such as contingent workforce, building and construction projects, enterprise software systems, contact centers, custom consulting engagements, and cloud services. Our category managers work directly with leaders from all parts of the business to help define and deliver College Board products and services. We are transforming our business at a rapid pace and the Procurement team plays a crucial role in shaping and driving this change. About the OpportunityAs one of our Category Managers, you will be responsible for executing vendor relationship, strategic sourcing, and contract management activities in support of multiple College Board divisions. You will implement sourcing strategies, engage in comprehensive industry and supplier research, manage the bidding and RFP process. You'll oversee vendor selection, contract negotiations and supplier performance management activities to secure competitive pricing and favorable terms. To ensure success, you will collaborate closely with College Board Programs and Service units to competitively source products and services in support of our mission and financial objectives. Your strategic and proactive mindset, coupled with operational excellence, is the key driver of success in this role.In this role, you will:Collaborate with business partners to drive value (40%)Collaborate within the Procurement organization and support divisions across College Board in identifying and securing service providers to meet their business prioritiesPartner with business unit stakeholders to identify vendors and determine work streams where price competition would be beneficial and coordinate RFI's, RFP's and RFQ's to ensure ideal vendor selectionBring industry benchmarks, expertise, knowledge of trends, and other third-party data to prepare for vendor selection and negotiationExecute agreements and manage vendors (40%)Lead vendor negotiations to ensure that College Board contracts at competitive prices and favorable terms with an emphasis on the current supply baseManage the process to review and negotiate contract documents, coordinating resources in Legal, Governance, Risk and Compliance and CB business units; Review and redline terms and conditions to ensure maximum value and minimum riskAnticipate and manage contingencies and dependencies, ensuring proactive planning and real-time analytical thinking during intense periods of deliveryOwn and manage critical vendor relationships for timely issue escalation; Work with vendors to resolve performance issues and drive improvements as necessaryImprove our support and performance (20%)Utilize P2P tools like Workday, Concur and Strategic Sourcing to establish and help improve operational processes from project intake to invoice approvalsPractice continuous improvement and strengthen the value proposition for internal clients and improve key performance as measured by KPIs that are important to key constituentsAnalyze division spend data to and identify and generate cost savingsAbout YouYou have:7+ years of procurement-related experience and expertise working in evaluating contractual terms and conditionsStrong industry experience and track record of evaluating contractual terms and conditions, negotiating with multiple service providers (e.g., supply chain, consultants, hardware/software providers, social media influencers, large contact centers, print & publications, marketing services, online advertising, photography/videography, and promotional products)Superior quantitative and qualitative analytical skillsProven track record of negotiating large multi-year contracts and negotiating with various vendors essential for delivery at high scaleExcellent interpersonal skills and the ability to foster positive and productive working relationships at all organizational levels and vendor communityInitiative and an ability to work in a self-directed environmentExperience with contract management, P2P systems, and toolsA bachelor's degree in business, management, finance, supply chain management or related work experience preferredProficiency with Microsoft Office (MS Word, Excel, Access, PowerPoint)Ability to travel 4-6 times a yearYou must be authorized to work in the USAbout Our Benefits and CompensationCollege Board offers a competitive benefits and compensation program that attracts top talent looking to make a difference in education. As a self-sustaining non-profit, we believe in compensating employees equitably in relation to each other, their qualifications, their impact, and the relevant market.The hiring range for a new employee in this position is $76,000 to $125,000.College Board differentiates salaries by location so where you live will narrow the portion of this range in which you can expect a salary.Your salary will be carefully determined based on your location, relevant experience, the external labor market, and the pay of College Board employees in similar roles. College Board strives to provide our best offer up front based on this criteria.Your salary is only one part of all that College Board offers, including but not limited to:A comprehensive package designed to support the well-being of employees and their families and promote education. Our robust benefits package includes health, dental, and vision insurance, generous paid time off, paid parental leave, fertility benefits, pet insurance, tuition assistance, retirement benefits, and moreRecognition of exceptional performance through annual bonuses, salary growth over time through market increases, and opportunities for merit raises and promotions based on increased scope of responsibilityA job that matters, a team that cares, and a place to learn, innovate and thriveYou can expect to have transparent conversations about benefits and compensation with our recruiters throughout your application process.About Our ProcessApplication review will begin immediately and will continue until the position is filledWhile the hiring process may vary, it generally includes resume and application submission, recruiter phone screen, hiring manager interview, performance exercise and/or panel interview, and reference checks. This is an approximately 8-week process#LI-NB1#LI-REMOTE

Job Description Summary Responsible for the planning and management of IT projects through entire life cycle, applying our and Logicalis PMO project delivery methodology and delivering the desired outcome within the parameters of the approved Statement of Work (SOW). Leads Professional Services teams in initiating, planning, and delivery of technology solutions on time, within budget, and providing exceptional customer service. Primary activities include project management, internal and external communications, project cost management, and interfacing with customer contacts, project teams, and stakeholders. Essential Duties and ResponsibilitiesDemonstrates deep understanding of project management methodologies, practices, tools, techniques and applies appropriate collaboration skills while working in a matrixed environment.• Directs, communicates, and exhibits exceptional leadership behaviors to manage effective delivery of services and processes.Conducts project planning, execution, controlling, and closing activities in accordance with Logicalis Project Management Methodology.• Oversees any third-party vendors or partners' deliverables to Logicalis in coordination with vendor PM or POC • Ability to effectively lead others in all aspects of project delivery throughout the life of a project as follows: Project Planning Accountable for development and management to a defined Project Plan with Gantt Chart, predecessors, etc. Plans will be developed leveraging input from Logicalis, Customer, and any third party subject matter experts, aligned to the Deliverables in the SOW, with Milestones and quality gates to monitor progress. Compares actual performance with planned performance, analyzes variances, and takes action as needed to maintain schedule integrity. Scope Management: Ensures planning and execution of tasks, activities, and deliverables are consistent with the requirements defined in the SOW. When new scope is introduced, leads the effort in Change Management and development of a Project Change Request.. Project Budget Management: Ensures profitability targets are met or exceeded, billing milestones are tracked and processed, and reports Earned Value throughout the life of the project to maintain visibility of the financial health of the project.. Resource Schedule Management: Creates and maintains master project plan, requesting assignment and directing the resources required for delivery of services. Communicates and coordinates any necessary adjustments when necessary. Risk/Issue Management: Applies continuous risk management protocols (identifies and documents known risks) throughout the engagement, applying appropriate mitigation strategies in partnership with project team members and stakeholders..:Communications Management: Responsible for development of a Communication Plan to define the cadence and content for project meetings, status reporting, escalation management, etc., for customers, stakeholders, and the project team. Quality Management: Ensures Deliverables are provisioned and validated in accordance with the terms of the SOW ensuring the customer has accepted and is satisfied with the services provided. • Documents and shares lessons learned to support continuous process improvement.• Possesses functional knowledge of IT Infrastructure, Cloud, and/or Managed Services technologies within the Logicalis Service Portfolio and able to effectively support Engineers in the delivery of projects assigned. Demonstrates and actively promotes an understanding and commitment to the mission of Logicalis exhibiting behaviors consistent with the organization's values.Qualifications The requirements listed below are representative of the experience, knowledge, skills, and/or abilities required to be successful in this role. Reasonable accommodations may be made to enable individuals with disabilities. Education/Experience/Technical Requirements/CertificationsEducation • Bachelor's Degree in a related field and formal Project Management TrainingExperience / Technical Requirements: • 7+ years of enterprise-level project management experience, managing complex Information Technology projects leading teams of up to 10 resources.7+ years of project management experience in IT Professional Services IT Infrastructure, Data Center, Cloud, and/or Managed Services technologies• Proficient in the use of all Microsoft Office applications including Microsoft Project, and experience working within Project or Project Portfolio or Workforce Management systems (i.e. Service Now). Certifications • Project Management Professional (PMP) strongly preferred. • CAPM, ITIL, CSM and/or technical certifications beneficial. *Logicalis at its discretion may consider a combination of education and experience requirements above if not all criteria are met, Travel Requirements Minimal. Most work can be performed remotely. Supervisory Responsibilities This job has no direct report supervisory responsibilities. Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this Job, the employee is constantly required to sit, talk, see, hear, and use hands and arms. The employee is frequently required to stand; move about, climb steps or balance and stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to 10 pounds.The above statements describe the general nature and level of work being performed by individuals assigned to this classification. This is not intended to be an exhaustive list of all responsibilities and duties required of personnel so classified. Logicalis is an Equal Opportunity Employer. It is our policy to employ people who are qualified by reason of education, training, experience, and demonstrated performance. We value diversity and inclusion at our company. We do not discriminate on the basis of race, color, religion, national origin, gender, sexual orientation, marital status, age, height, weight, disability, veteran status, or any other reason prohibited by applicable federal or state laws. Salary Compensation Range: $100,000 to $135,000 plus bonus

Why USAA?Let's do something that really matters.At USAA, we have an important mission: facilitating the financial security of millions of U.S. military members and their families. Not all of our employees served in our nation's military, but we all share in the mission to give back to those who did. We're working as one to build a great experience and make a real impact for our members.We believe in our core values of honesty, integrity, loyalty and service. They're what guides everything we do - from how we treat our members to how we treat each other. Come be a part of what makes us so special!The OpportunityWe are seeking a dedicated Manager, Claims Operations, to lead a team of entry level Auto Adjusters. This team will handle express level Auto Non-Injury Claims.In this role you will lead auto claims operations member service employees who are responsible for serving our members, and providing appropriate solutions as they investigate, evaluate and negotiate the claim. Develop engaged employees through regular coaching and feedback to deliver business results. Implement process improvements, provide feedback on the process and lead organizational process changes. Drive execution of operational risk management, regulatory compliance training, policies and procedures.We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position can be based in: Phoenix, AZ. Relocation assistance is not available for this position.What you'll do:Ensure risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures.Inspect and review quality of claim files and provide feedback to employees as appropriate.Be responsible for ongoing coaching and driving awareness so employees understand how their work and contributions support the overall claims and Enterprise strategies.Proactively find opportunities to improve operational effectiveness, member experiences and processes providing feedback to internal partnersCreate conditions for success, remove obstacles, lead and champion change.Achieve optimal productivity through handling workload volumes, staffing, training needs, and identifying and implementing appropriate solutions.Monitor work to ensure consistent execution of processes and adherence to guidelines and frameworks.Handle escalations and makes appropriate decisions based on the policy.Facilitate and guide employees through skill identification and developing for career progression.Support projects by serving as a subject matter expert.Hire, develop, and coach claims employees for results delivery.Consistently coach employees on claims handling and find opportunities to improve overall process and engagement.What you have:Bachelor's degree; OR 4 years of related experience (in addition to the minimum years of experience required) may be substituted in lieu of degree.6 years of progressive customer service, operational, military or leadership experience to include a minimum of 2 years of claims handling experience required with demonstrated proficiency.2 years of direct team lead, supervisory or management experience.Experience using and interpreting data to make decisions.Demonstrated leadership, initiative, customer service and/or claims handling skills.Acquisition and maintenance of applicable insurance adjuster license within 6 months time in role.What sets you apart:Current experience as a Claims Manager/SupervisorRecent Claims Leadership experienceExperience with Auto Non-Injury claimsExperience coaching and mentoring newer Claims employeesMaster's Degree and/or CPCU or similar Claims designationExperience leading large-scale projects or initiativesContact center management experienceUS military experience through military service or a military spouse/domestic partnerThe above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job.What we offer:Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. The salary range for this position is: $99,160 - $178,480.Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors.Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals.For more details on our outstanding benefits, please visit our benefits page on USAAjobs.com.Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting. USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Position Description :This customer service position will be responsible for addressing purchase compliance inquiries and requests, providing effective customer communication and support through various channels, and ensuring adherence to statutes, rules, and compliance with policies and procedures. The primary duties for this position include the following: • Review account expenses and complete account closures • Conduct audits on randomly selected accounts to assess program compliance • Identifying potentially fraudulent activity and/or the need for referral to collections • Participate as a witness in programmatic appeals as required • Collaborate with team leads and manager to address purchase compliance inquiries and requests in a fast-paced environment with shifting priorities • Provide effective communication and support to customers through various channels including order submissions, HelpDesk tickets, and phone calls • Work with the team to ensure adherence to statutes, rules, and compliance with the program's Handbook, contributing to the achievement of the team's goals and expectations • Research and escalate constituent concerns, utilizing systems and tools to verify compliance standards and interpreting data to ensure accuracy and completeness Skills Required :• Excellent customer service and communication skills (both verbal and written) • Strong problem-solving abilities and attention to detail • Effectively prioritize tasks and work in a fast-paced environment • Work collaboratively with team members and management • Proficiency in Microsoft Office Abilities: • Work independently and without supervision when required or needed • Utilize electronic systems and other tools/resources • Clearly communicate rules and regulations, legislative guidelines, and program policies to external stakeholders • Capacity to handle customer inquiries and concerns through various communication channels • Capability to support leadership in reporting data and metrics when needed Experience Required ::• Customer service principles and practices • Understanding of fraudulent activity detection and escalation processes • Account review processes • Applicants with a degree in business administration, accounting, audit, finance, and/or combination of training and relevant experience to the field are preferred.Education Required :Associate degree or higher within a field appropriate to the assignment from an accredited college and/or experience

2 positionsprefer candidates worked through us to understand their background and work history (Banking/Financial institution would be great)Java, spring, jquery, react, springboot, angular (nice to have). Must be okay with on legacy applications while working on newer ones.Description: Lead moderately complex initiatives and deliverables within technical domain environments. Contribute to large scale planning of strategies. Design code test debug and document for projects and programs associated with technology domain including upgrades and deployments. Review moderately complex technical challenges that require an in-depth evaluation of technologies and procedures. Resolve moderately complex issues and lead a team to meet existing client needs or potential new clients needs while leveraging solid understanding of the function policies procedures or compliance requirements. Collaborate and consult with peers colleagues and mid-level managers to resolve technical challenges and achieve goals. Lead projects and act as an escalation point provide guidance and direction to less experienced staff. Required Qualifications: 4 years of Software Engineering experience or equivalent demonstrated through one or a combination of the following: work experience training military experience or education.Skills: Required Skills: Category: xms-USIT, Name: Core Java, Required: No, Experience: 1; Category: xms-USIT, Name: Javascript, React, Angular, Bootstrap, CSS, HTML., Required: No, Experience: 1; Category: xms-USIT, Name: Microservices, Required: No, Experience: 1; Category: xms-USIT, Name: Spring, Spring MVC, Spring Boot, XML, JSON, RESTfu, Required: No, Experience: 1 Additional Skills: GitHub, Jenkins, Artifactory, Sonar, Maven or Gradle, KafkaAzure-Kubernetes / PCF experienceJUnit test casesAgile experienceComments: Skills to prioritize: 1. Core Java Spring RESTful React JUnit Testing 2. Experience code reviewing/coaching/mentoring junior engineers 3. Microservices 4. Agile 5. BDD Additional Required Qualifications: bull 3 years of Core Java and Spring experience bull 2 years of RESTful web services and knowledge of Microservices bull 1 years of REACT development experience Desired Qualifications: bull BA/BS/BE degree or higher in Information Technology Computer Science or Engineering bull 1 years of Mongo DB experience bull 3 years of Agile experience bull Experience with Kafka BDD bull 3 years' experience with SDLC tools and processes including GitHub Jenkins Artifactory Sonar Maven or Gradle bull 1 year Azure-Kubernetes or like cloud experience bull 2 years of experience in developing JUnit test cases bull 2 years of Single Page Application SPA with micro frontend experience bull Expertise in designing and developing Cloud native applications

This role is part of the Sustainability Public Sector team.Schneider Electric's Project Development Manager (PDM) is vital to the success of client projects within the Public Sector. They are customer-focused leaders of performance contract projects who work closely with the Customer, Project Sales Lead, Project Sponsor(s), and Development Team to define project objectives and execute on a plan for maximizing strategic customer operations. They are critical thinkers. They are problem solvers. They are the "air traffic controllers" of the Schneider Electric Public Sector team! Does this sound like you?Public Sector projects range from small to medium in size with traditional scope of complexity to larger and more complex projects. Customer vertical markets may include K-12 education, post-secondary, small/medium municipal and county government, Power Generation, Water Wastewater and Federal government .As a Project Development Manager, a typical day for you may include:• Responsibility of project site safety during project development/audit phase• Customer satisfaction• Project leadership• Development of project plan, schedule, and budget• Lead, plan, organize and participate in Investment Grade Audits (IGA), Requests for Proposal Audits (RFP) and Business Case (BC) Audits• Responsible for developing scope, coordinating technical strategy, project financials, customer reports and final contract• Manage the timely resolution of issues, including the escalation of issues that are outside the project team's scope of responsibility.• Monitor the project and report the project status to the management team on a regular basisThis may be the next step in your career journey if you have:• 4-year college degree or technical degree, and/or relative experience required• Professional Engineering license, or ability to obtain is beneficial; PMP certification is recommended, CEM certification and LEED accreditation are pluses• 3+ years of relative engineering and project management experience• Thorough knowledge of performance contracting, project development process and energy use in building systems.• Understanding of energy performance contracts or energy focused design-build projects in lower and higher education or municipal facilities is highly beneficial.• Project management and organization skills with abilities including:o handle multiple demands and assignments and prioritize tasks effectively and efficientlyo manage resource procurement and utilizationo influence and persuade internal and external Customerso listen effectively and solicit input from others• Proficient in Microsoft Office programs, including thorough knowledge of MS Project, Word, and Excel• Financial Acumen• Strong leadership skills including team building, empower and delegate authority, ability to build rapport and consensus• Good understanding of contract procedures and tactics preferred• Knowledge of contract law, codes, standards, and industry construction knowledge preferred• Ability to lead scope development analysis new technologies, innovations and/or solutions preferred• Travel will vary, but may require travel greater than 25% of the time.We seek out and reward people for being straightforward, open, passionate, effective and challenging the status quo. We want our employees to reflect the diversity of the communities in which we operate. We welcome people as they are, creating an inclusive culture where all forms of diversity are seen as a real value for the company. We're looking for people with a passion for success - on the job and beyond. See what our people have to say about working for Schneider Electric: https://youtu.be/6D2Av1uUrzY . Let us learn about you! Apply today. You must submit an online application to be considered for any position with us. This position will be posted until filled.As a federal government contractor, all Schneider Electric U.S. employees (including U.S. territories and Puerto Rico) must be fully vaccinated against COVID-19, subject to federal laws.It is the policy of Schneider Electric to provide equal employment and advancement opportunities in the areas of recruiting, hiring, training, transferring, and promoting all qualified individuals regardless of race, religion, color, gender, disability, national origin, ancestry, age, military status, sexual orientation, marital status, or any other legally protected characteristic or conduct.Concerning agencies: Schneider Electric does not accept unsolicited resumes and will not be responsible for fees related to such.Schneider Electric is an Affirmative Action and Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.Why us?Schneider Electric is leading the digital transformation of energy management and automation. Our technologies enable the world to use energy in a safe, efficient and sustainable manner. We strive to promote a global economy that is both ecologically viable and highly productive.€34bn global revenue128 000+ employees in 100+ countries45% of revenue from IoT5% of revenue devoted for R&DYou must submit an online application to be considered for any position with us. This position will be posted until filledIt is the policy of Schneider Electric to provide equal employment and advancement opportunities in the areas of recruiting, hiring, training, transferring, and promoting all qualified individuals regardless of race, religion, color, gender, disability, national origin, ancestry, age, military status, sexual orientation, marital status, or any other legally protected characteristic or conduct. Concerning agencies: Schneider Electric does not accept unsolicited resumes and will not be responsible for fees related to such.This role is part of the Sustainability Public Sector team.Schneider Electric's Project Development Manager (PDM) is vital to the success of client projects within the Public Sector. They are customer-focused leaders of performance contract projects who work closely with the Customer, Project Sales Lead, Project Sponsor(s), and Development Team to define project objectives and execute on a plan for maximizing strategic customer operations. They are critical thinkers. They are problem solvers. They are the "air traffic controllers" of the Schneider Electric Public Sector team! Does this sound like you?Public Sector projects range from small to medium in size with traditional scope of complexity to larger and more complex projects. Customer vertical markets may include K-12 education, post-secondary, small/medium municipal and county government, Power Generation, Water Wastewater and Federal government .As a Project Development Manager, a typical day for you may include:• Responsibility of project site safety during project development/audit phase• Customer satisfaction• Project leadership• Development of project plan, schedule, and budget• Lead, plan, organize and participate in Investment Grade Audits (IGA), Requests for Proposal Audits (RFP) and Business Case (BC) Audits• Responsible for developing scope, coordinating technical strategy, project financials, customer reports and final contract• Manage the timely resolution of issues, including the escalation of issues that are outside the project team's scope of responsibility.• Monitor the project and report the project status to the management team on a regular basis

At Emprise Bank, everything we do is focused on empowering the neighborhoods, businesses, and people in our communities to thrive. We proudly work to provide extraordinary customer service and products to help our customers achieve their goals.We are looking for a Banking as a Service (BaaS) Relationship Manager to join our Innovation and Strategy team. The Banking as a Service (BaaS) Relationship Manager is responsible for strategic growth with our Emprise Embedded partners.This position is eligible for a Hybrid schedule in Wichita, KS and surrounding areas. Remote in South Dakota, Utah, Oklahoma, Missouri, and Nebraska.A successful candidate will have:Proven ability to establish and build strong relationships with our partners and internal team membersCritical and analytical thinking skillsConfident and articulate communication skillsStrong attention to detailAn understanding of and commitment to our valuesAttitude and aptitude to engage in continuous developmentEssential functions of the role:Foster partner relationships to ensure goals, strategies, and objectives are in place to support the execution of partner programsHave a strong understanding of program and regulatory constructs to support programs efficiently and effectivelyDevelop partner specific strategic plans that align with Emprise Embedded goalsCollaborate with partners on contract and pricing negotiationAdvocate partner business development ideas across EmpriseIdentify and drive new opportunities for growth and manage partner pipelinesEngage with prospective clients and identify those to pursueManage profit and loss forecasting by monitoring and assessing trends and problem areasBe a strategic thought leader for our partners on Emprise Embedded strategy, policy, products, systems, and processes to grow and develop partners and be able to challenge status quo when necessaryHave a deep understanding of all partner business, decision makers, trends in the industry, and competitionGuide internal teams to ensure alignment, efficiency, and effectivenessPrioritize work to align with partner goals and objectivesContinue to build partner relationships by holding consistent follow upsProvide reporting to stakeholders on partner agreements, programs, and pricing strategiesWork closely with Account Manager on assigned accounts to ensure alignment and collaborate on prioritization of work and support escalation of key issuesOther duties as assigned within the scope and responsibility of the jobRequirementsBachelor's degree or level of education that, together with industry experience, enables the applicant to meet the job requirementsMinimum 5-7 years of banking, Fintech, and/or new client origination experienceProven track record in customer development and retention and working with all levels of senior managementProficiency with large server-based applications and typical desktop softwareBenefitsIn addition to a competitive salary and benefits, Emprise offers professional growth, a rewarding and challenging environment, opportunities to be involved in our communities, and a culture of integrity, passion, and success. We also offer shift differential pay for bilingual candidates!At Emprise Bank, empowering people to thrive means having an all-inclusive culture that honors our commitment to all dimensions of diversity in our workforce and embraces inclusion of all people. People of color, women, LGBTQIA+, veterans, and persons with disabilities are encouraged to apply.To learn more, please visit our website at www.emprisebank.com.Emprise Bank is an EEO/AA/ADA/Veteran Employer/Member FDIC/Drug Free Workplace.Emprise Bank participates in E-Verify and will provide your Form-I 9 to the federal government to confirm authorization to work in the United States.

We're Looking For A Senior Product Manager!Product Development Management is a fast-paced environment where innovative thinking is prized. Our teams focus on the delivery of web and mobile products for our clients. We lead and deliver the entire lifecycle from product definition and planning through to production and release.As a Senior Product Manager, you will identify new growth areas, technologies and emerging product/service opportunities for our clients. You will conduct in-depth market analysis to optimize existing products/solutions and build next generation products, partnering closely with the Design, Engineering, QA and Business teams to build a product road map and align product strategies for the business.We're looking for a natural in building and maintaining relationships in financial and tech environments. The ideal candidate will be a driver of process, accountability, customer engagement, and strategy. This will be driven from a proven ability to plan and execute scalable strategies, superior client management, escalation skills, and the ability to thrive in a fast-paced environment.At InRhythm, You WillCollaborate with Business stakeholders, Designers and Engineers on design/creation/positioning for highly available and scalable productsManage the entire product life cycle, prototyping and testing new features and changes to products and processesLead roadmap definition and backlog prioritizationWork collaboratively with the team to help identify opportunities to better understand client's needs through analytics, research, and direct observationUtilize adoption and usage metrics to facilitate prioritization, identify issues, and discover opportunities for optimizationCreate playbooks and processes to drive decision making around the design systemAuthor strategy docs, market research and vision documents along with user stories for current and future productsPresent strategic product communications across multiple stakeholder organizationsWhat You Bring To The TableProduct thought leadership with a strong technical acumen in cloud and how to leverage cloud services4+ Years of Product Management experience with Cloud Computing (PaaS, IaaS) and experience in managing operations in Cloud platforms across private and public cloud (AWS and GCP) for large enterprisesExperience building requirements for Hybrid/Private/Public Enterprise Cloud platformsExperience working on and launching cloud applications to the cloudFamiliar with cloud applications and how they are typically developed and deployed, such as using Jenkins, Docker, and KubernetesFamiliar with programming languages used for cloud applications, such as Java, Node.js, and .NETExperience building website portals catered to software engineers for managing cloud applicationsExperience with cloud telemetry, alerting, and monitoring platforms such as PrometheusCompetent in using data-driven processes/tools for decision makingUnderstanding of application development, Infrastructure and cloud platformsUnderstanding of Continuous Integration and Continuous Delivery (CICD) tools and processes such as Jenkins, Terraform, and AnsibleExperience with detailed planning and prioritization of epics and roadmapping feature requestsProficient in Confluence and JiraLocation: Phoenix, AZ and Palo Alto, CAWhat Makes You Stand OutConsulting Mindset - Great client presentation, problem-solving skills, can be a trusted advisor, confident & collected with attention to detail, comfortable working and guiding teams, and has worked on consulting team engagements.Being able to articulate requirements for resources needed; assisting with initial project mobilization and project delivery and fulfillment