What Will Your Job Look Like?The Manager, Finance will report to the VP, Controller and be responsible for: budget/forecast analysis, monthly close oversight, fixed assets and accounts receivable; all of which revolve around adhering to strict deadlines and providing accurate and pertinent analysis/information. This position is full time Mon-Fri with a hybrid model of 2 days a week in office. Located at our AAA/MTM Phoenix office.What You’ll Do:Coordinate reporting of financial information to the corporate office on a monthly basis to ensure monthly close deadlines are metParticipate and assist in execution of Financial Review meetings to drive forward cost-saving opportunities, and financial understanding of associated company financials, from both an actual and a budget perspectiveAnalyze factors driving any significant variances in revenue or expenses from prior month, budget/forecast, or other contract expectationsAssist in quarterly forecasting and annual budgetingProvide financial guidance and support to leadership by interpreting financial data and delivering actionable recommendationsAnalyze and problem solve issues with internal and external dataResponsible for maintaining the fixed asset system including analyzing capital projects, asset additions, asset transfers, asset retirements, and running depreciationEnsure all fixed asset records have appropriate documentation and approvalsReconcile all fixed asset and accumulated depreciation general ledger accounts, including Construction in ProgressPrepare monthly fixed assets roll forward scheduleAssist local offices with vehicle registration as well as maintain titles in corporate officePerform various other accounting duties to include journal entries, bank reconciliations, and account reconciliations as assignedOversee that customer invoicing is completed timely and accuratelyAssist with managing cash collectionEstablish solid relationships with the finance contacts at existing customersManage the cage cashiers for the taxi operation and provide oversight to the driver payment functionDevelop and ensure appropriate control environment, including segregation of dutiesManage, develop and provide continuous coaching to associates in order to meet/exceed Accounting performance expectations and goalsContribute to team effort by completing other projects and tasks as assignedAssess current practices and procedures, and make recommendations for improvementsWhat You’ll need: Bachelor’s degree with concentration in Finance, Accounting, Business, or AnalyticsMinimum 3-5 years’ experience in a Finance or Accounting rolePrevious data analysis experienceAbility to maintain high level of ethics and confidentialityAbility to multitask in a sometimes-rapid paced environmentExcellent communication skillsStrong and accurate data analysis skills, with the ability to find truth within data setsKnowledge of general accounting processes and proceduresIntermediate to advanced skills with Microsoft Excel, and Word, including creating and updating Pivot Tables, along with the ability to import/export data to/from various data sourcesIntermediate to advanced skills in Workday Financials and Adaptive Planning, and/or a similar financial system and EPM software preferredHighly organized and detail oriented with the ability to prioritize work and meet established deadlines and goalsEven better if you have...Previous Supervisory experience as this position will have direct reports.Possess the skill to adapt and learn on the fly given frequent changes of course towards requests and researchWhat’s in it for you: Health and Life Insurance PlansDental and Vision Plans401(k) with a company matchFlexible SchedulingPaid Time Off and Holiday PayMaternity/Paternity LeaveCasual Dress EnvironmentTuition ReimbursementMTM Perks Discount ProgramLeadership Mentoring Opportunities- This is a Salaried position in $80k range (max and based on experience).Equal Opportunity Employer: MTM is an equal opportunity employer. MTM considers qualified candidates with a criminal history in a manner consistent with the requirements of applicable local, State, and Federal law. If you are in need of accommodations, please contact MTM’s People & Culture.

Senior Project Manager - Industrial

Clayco, Phoenix

About Us:Clayco is a full-service, turnkey real estate development, master planning, architecture, engineering and construction firm that safely delivers clients across North America the highest quality solutions on time, on budget, and above and beyond expectations. With $5.8 billion in revenue for 2023, Clayco specializes in the "art and science of building," providing fast track, efficient solutions for industrial, commercial, institutional and residential related building projects.Why Clayco?Best Places to Work - St. Louis Business Journal, Los Angeles Business Journal, Phoenix Business Journal ENR - Top Midwest Contractors (#1), Top Design Build Contractors (#4), Top 400 Contractors (#20), ENR - Top Green Builders (#5)The Senior Project Manager/Industrial Business Unit Support is a preconstruction and operations role assisting with the acquisition, preconstruction, and procurement/buyout of work on projects throughout the United States. Success will be measured by client satisfaction, schedule, budget, Quality and Safety. This is a seasoned construction professional capable of working on a wide variety of fast paced warehouse to large, complex manufacturing and process projects that are typically design/build delivery.The Senior Project Manager will work with Project Executives in conceptual estimating, design-build scope development and proposal preparation to successfully procure work. They will provide early scope buy-out, coordination, and assistance in transferring the project to the Operations Team. The Senior Project Manager will ensure quality and timely execution of design/build projects through oversight of the project execution strategy developed during preconstruction. Cross-functional collaboration is essential, in partnering with internal marketing, pre-construction services, business unit leaders, and operations to oversee Scheduling, subcontractor buyout, cost reporting, preparation of subcontracts, the handling of owner coordination, and project closeout.Specific Responsibilities • Work with Pursuit team including internal and external design partners in RFQ/RFP/ GMP responses• Assist in Negotiation of the deal and contract with the owner• Lead role with Preconstruction services in bidding projects• Lead role post award with design initiation, procurement strategy and packages.• Proactively manages design team to ensure complete design without "over designing"• Manages project budget establishment and adherence through design and construction phases• Develop and maintain client and vendor relationships• Maintain complete understanding of the Clayco/Owner contractRequirements:• 7+ Years of Experience• Bachelor's degree in Construction Management or Engineering required• Complete knowledge of construction principles/practices required. Experience in large sitework projects is preferred.• Excellent problem-solving skills, with an adaptable and flexible style in working with all types of individuals• Proficient at leading a successful project team, including development of employee and maintaining relationships with external entities• Creative and results-oriented, with a strong sense of urgency• Successfully managed projects of at least 25 million dollars through budgeting, design and construction phases.• Highly self-motivated, with the ability to work equally well on own as well as in a team environment.• 5 years management experience• Contract Administration• Presentation and interpersonal communication skills• Ability to oversee several projects at one time

Preconstruction Manager

Clayco, Phoenix

About Us:Clayco is a full-service, turnkey real estate development, master planning, architecture, engineering and construction firm that safely delivers clients across North America the highest quality solutions on time, on budget, and above and beyond expectations. With $5.8 billion in revenue for 2023, Clayco specializes in the "art and science of building," providing fast track, efficient solutions for industrial, commercial, institutional and residential related building projects.Why Clayco?Best Places to Work - St. Louis Business Journal, Los Angeles Business Journal, Phoenix Business Journal ENR - Top Midwest Contractors (#1), Top Design Build Contractors (#4), Top 400 Contractors (#20), ENR - Top Green Builders (#5)The Preconstruction Manager will have a significant role in our preconstruction team. In this role you will be responsible for high level management of design-build project pursuits and preconstruction efforts across business units. You will work collaboratively with the VP of Preconstruction and other Preconstruction team members. You will provide preconstruction services and expertise across all Business Units, working with Business Unit Leaders, Project Executives, and Senior Management.The Specifics of the RoleWork with Business Unit Leaders (Institutional, Industrial, Residential/Hospitality, Commercial) and Project Executives to identify projects to pursueLead specific project scope and prepare accurate proposalsPrepare conceptual estimatesDevelop scope of work for each tradeReview scopes with subcontractorsParticipate in subcontractor selection processPrepare final estimates for owner presentationPresent to clients and ownersReview construction schedulesReview construction documents for value engineeringPrepare and price the value engineering itemsTrain and mentor junior estimating staffMaintain master subcontractor/vendor lists by tradeAssist project managers in negotiation of contracts, change orders, etc.Maintain and develop historical data for unit pricingDevelop general conditions for review with project managementRequiredBachelor's Degree in Construction Management, Engineering, Architecture or related7+ years of estimating commercial construction projects ($10+ million)Capability to assist in the lead of project pursuits in multiple market sectors including Commercial, Industrial, Healthcare, Institutional, and ResidentialDemonstrated knowledge of building construction, materials, systems, market conditions, and trade practicesKnowledge of estimating and quantity takeoff softwareExperience leading Preconstruction meetingsPrevious supervisory experience managing and mentoring junior staffSome things you should knowThis position is based in Phoenix, AZOur clients and projects are nationwide. The broader your knowledge of materials and labor costs, the better.No other builder can offer the collaborative design-build approach that Clayco doesThe right person for this role is a problem solver who can visualize and conceptualize to find best solutions for clients.We work on creative, complex, award-winning, high profile jobsThe pace is fast

Project Manager

Clayco, Phoenix

RCM Product Manager IV- REMOTE

Net Health, Phoenix

About Net HealthBelong. Thrive. Make a Difference.Are you looking for a meaningful and satisfying career where you have endless opportunities to grow and be financially rewarded? Net Health may be the perfect place for you. A high-growth and profitable company, we help caregivers harness data for human health. We also honor and respect the needs of our Net Health family and staff, which is why we offer a work-from-anywhere environment and unlimited PTO. Our welcoming and collaborative culture paired with progressive benefits makes Net Health the ultimate career home!As a leading-edge SaaS company in healthcare, we deliver solutions that help patients get better, faster, and live more fulfilling lives. Our software and predictive analytics cover the continuum of care, from hospital-to-home, across various medical specialties. Come join us and start the next chapter of your exciting career while helping others to live better lives.World-Class Benefits That Reflect Our World-Class Culture.Click Here to Learn More!:#WorkFromAnywhere #UnlimitedPTO #ComprehensiveBenefitsPackage #EmployeeResourceGroups #CasualDressCode #PrioritizedEmployeeWellness #DiversityAndInclusion #AVoice #NewHireSupport #CareerDevelopment #EducationalAssistance #EmployeeReferralBonus #ProgressiveParentalLeaveJOB OVERVIEWLead the product strategy for one or more product lines of business and integrates assigned products into a coherent product portfolio that is focused on the market. Own product line or strategic initiative, educate internal teams about the market and personas, advise on building products from existing ideas, and develop new ideas based on industry experience, knowledge, contact with customers and prospects, and secondary research. Perform market research on new products, establish timeline for developing products, influence pricing and packaging, guide sales teams, and develop messaging and market positioning around products. Responsible for articulating outbound tasks necessary to clearly explain the benefits of product features and translate them into customer-facing messaging. Work with product manager and/or product owner to follow product defined road map. Lead product demonstrations at trade shows and on webinars, delivering presentations to customers and prospects, as well as creating marketing collateral. Assist sales with the knowledge and tools they need to be successful, develop customer-facing presentations, update the website, and outline the marketing programs required for demand generation.RESPONSIBILITIES AND DUTIESStrategic Leadership: Lead the development and execution of revenue cycle strategies, ensuring alignment with organizational goals and industry best practices.Product Development: Collaborate with cross-functional teams to enhance our suite of products, focusing on innovations that optimize revenue cycle processes for Therapy and Wound Care specialties.Market Analysis: Stay ahead of industry trends, conducting market analysis to identify opportunities for product improvement and innovation.Client Collaboration: Work closely with clients to understand their needs, gather feedback, and incorporate insights into product development, ensuring client satisfaction and retention.Regulatory Compliance: Stay abreast of healthcare regulations and compliance requirements, ensuring our products meet and exceed industry standards.Performance Metrics: Establish key performance indicators (KPIs) and regularly analyze product performance, making data-driven decisions to drive product success.Discover product problems in the market by interviewing customers, recent evaluators, and untapped, potential customers to inform the product roadmapValidate market/customer problems and build business cases with targeted audience, projected costs, risks, revenue and adoption, to support informed investment decisions and buy, build or partner recommendationsInform pricing models, schedules, guidelines, and proceduresWrite and maintain a product plan that informs the product roadmapDevelop an annual product roadmap with consideration of the product lifecycle phase and product portfolio; communicate progress at regular intervals to internal and external stakeholdersOwn customer advisory group; set agendas, secure speakers and facilitate sessions, collect, summarize and present feedbackLead the definition of User personasServe as the advocate for the product with customers, competitor's customers, prospects, and potentials when making roadmap prioritization decisionsManage the product roadmap to ensure it is updated on a quarterly basis and reflects current state; measure results and adapt timelines as necessaryAttend product demos by the Product Specialist and development teams to ensure alignment with market problems and needsParticipate in Change Control and other product-related meetings as neededInform the Product Management budget to support the product plan and roadmapSupport win-loss analysis by understanding why recent evaluators of the product did or did not buy, and what steps they took in the buying process in collaboration with product marketingContribute to product launch and collateral as a Subject Matter ExpertSupport trade shows, advertising, webinars, and conferences related to productWork closely with Product Marketing to ensure they are aware of upcoming roadmap or launch activities that require their assistanceSupport the sales team as needed for product demos and Subject Matter ExpertisePerform Product Intelligence to: o Understand market and competitive dynamics o Maintain an in-depth knowledge of customer business and operational processes o Maintain an understanding of healthcare and regulatory trends as they impact the products/product line Build a knowledge base of competitive products and trends with product marketing utilizing tribal knowledge and market researchIdentify and assess the strengths and weakness of competitive and alternative offerings in the market, and collaborate with product marketing to develop a strategy for winning against competitionWorking with Vendor Account Management, leverage integrated product vendor relationshipsCreate and deliver thoughtful information (for example webinars, blogs, e-books, etc.) to influence customers, buyers, industry specialists, research analysts, key editors in the press, and other third partiesQUALIFICATIONSBachelor's degree or equivalent experience7+ years' experience working with healthcare information technology, electronic medical records, patient workflow or related software products, with at least five years in a product focused role5+ years in product management, with a proven track record in the healthcare technology, Electronic Health Record, Revenue Cycle Management, and/or Practice Management industry.Collaborative Spirit: Proven ability to work collaboratively with cross-functional teams, clients, and stakeholders to achieve common goals.Innovative Mindset: Demonstrated ability to think creatively and drive innovation in product development, improving operational efficiency and customer satisfaction.Analytical Skills: Strong analytical and problem-solving skills, with the ability to make informed decisions based on data and market trends.Domain Expertise: Strong understanding of revenue cycle management in ambulatory and/or post-acute clinical specialties, with the ability to translate industry knowledge into actionable product strategies; SaaS solutions.Strong leadership and negotiating skillsAbility to travel up to 50%REQUIRED SOFTWARE EXPERIENCEMicrosoft Office applications (Word, Excel, PowerPoint)Note: This job description is not intended to be all-inclusive. Employee may perform other related duties as requested to meet the ongoing needs of the organization.Colorado Pay Law: If you are a Colorado resident and this role is available in Colorado or remote, you may be eligible to receive additional information about the compensation and benefits for this role, which we will provide upon request. Please send an email to [email protected] you are a CA, CT, CO, IL, MD, NV, RI, WA or NY City resident and this role is available in one of those locales or remote, you may be eligible to receive additional information about the compensation and benefits for this role, which we will provide upon request. Please send an email to [email protected]

Manager, Financial Planning & Analysis

Cable One Inc., Phoenix

Job Description: At Cable One and our family of brands, we keep our customers and associates connected to what matters most. For our associates, that means: a thriving and rewarding career, respect for the communities where they live and work, a focus on health and wellness, an excellent work/life balance, and an open and inclusive workplace. The Manager, Financial Planning & Analysis provides leadership and oversight for the Financial Planning & Analysis group and is also responsible for developing, interpreting and implementing financial concepts for financial planning and control. You will perform technical analysis to determine present and future financial performance as well as gather, analyze, prepare and summarize forecasts and recommendations for financial plans, acquisition activity, customer deals, trended future requirements and operating forecasts. Additionally, you will oversee research of economic progressions and development of model-based 'what if' scenarios to underpin business and strategic decision making.What you will do to contribute to the company's successDirects the efforts of assigned staff to achieve FP&A goals; area of focus is typically within a defined business unit or function (revenue and capital)Communicates departmental goals effectively and guides team execution.Conduct and/or oversee a team who:Provide tools, financial modeling, assessment and evaluation of financial plans,Develop and adhere to reporting standards, including data requirements, for financial projections, modeling, analysis and recommendations.Executes the financial planning and coordination of monthly P&L forecasts and the annual budget process, for the assigned functional area.Interprets financial data, project financials, variance analyses and key business drivers to identify trends and make recommendations based on risks, opportunities, and expected ROI.Works with team members and business partners to ensure understanding of and compliance with regulatory requirements.Required Qualifications7+ years' FP&A experience, with 2+ years leading a teamBS / BA DegreePreferred QualificationsMaster's DegreeStructured monthly rolling forecastWorkday Adaptive PlanningCore Competencies Committed: Values each and every customer, while working hard to keep their business and support our communities. Helpful: Delivers support in the ways that are most useful to our customers and addresses their needs with expertise, respect, and empathy. Proactive: Understand what our customers need, and actively works to make their relationship with use seamless, easy, and rewarding. Personal: Knows our customers well, and tailors our communications and interactions to address their needs and expectations. BenefitsCable One and our family of brands appreciates the role our associates play to help the company grow, and in return an excellent benefits package is offered to our associates to recognize the importance of their contributions, such as: Medical, dental, and vision plans - start when you start! Life insurance (self, spouse, children)Paid time off (vacation, holiday, and personal/sick days) 401(k) - 100% company match on day 1 of employment (up to 5% of eligible compensation)Group Legal plan with Identity Theft ProtectionAdditional Perks Tuition reimbursement (up to $5,250 on 1st year) Annual community support to various organizations across the U.S. Associate recognition & awards programsAdvancement opportunities Collaborative work environment We're an Award-Winning Organization!2021-2023 Forbes' "America's Best Midsized Employers"Our CommitmentDiversity lies in the communities we serve and among the associates who dedicate themselves to ensure our continued success. Here at Cable One and our family of brands, we believe it is our individual and unique talents, backgrounds and perspectives that, when combined, truly make us an unstoppable force. "Stronger Together" is not just a verbal cue, it is the motto that our associates live by, exemplify, and embody each and every day.Cable One and our family of brands is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to, among other things, race, color, religion, sex, sexual orientation, gender identity, national origin, age, status as a protected veteran, or disability.Pre-hire ProcessesCable One and our family of brands is committed to keeping our associates and customers safe. Job offers are contingent upon the results of background, drug screening, and reference check. Only after successfully passing these pre-hire clearances are individuals approved for hire and ready to start their successful and rewarding career. #LI-SK1

ERS NETA Testing Project Manager - Remote

Vertiv Corporation, Phoenix

POSITION SUMMARY Plans, directs, and coordinates activities of designated large-scale projects. May be overseeing a single or multiple projects as the situation allows. Will be responsible for ensuring the goals and objectives of projects are accomplished within prescribed time frame and profitability by performing the following duties, personally and through assigned Field Engineers and Technicians. RESPONSIBILITIES Reviews project proposal or plan to determine time frame, funding limitations, procedures for accomplishing project, staffing requirements, and allotment of available resources to various phases of project. Confers with Service Center Manager or Region Director to outline work plan and assign duties, responsibilities, and scope of authority. Establishes work plan and staffing for each phase of project and arranges for assignment of project personnel. Directs and coordinates activities of project personnel to ensure project progresses on schedule and within prescribed budget. Reviews status reports and other documentation prepared by project personnel, clients and other contractors and modifies schedules or plans as required. Prepares and presents project reports for management, client, or others. Gathers and develops back-up material for change order requests. Confers with project personnel to provide technical advice and to resolve problems. Coordinates project activities with clients and other contractors (as required). Direct supervisory responsibility for Field Engineers and Technicians during the time frame they are assigned to projects. Develops large-scale project management processes and routines for use throughout the Company. Mentor junior personnel and teaches good project management practices. QUALIFICATIONSMinimum Job Qualifications: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Strong knowledge of the National Electric Code and various industry standards such as OSHA and NFPA. Proficient with MS Word, Project, Excel, Power Point, Latista, Google Docs and other project management software and applications. Willing to work flexible hours, weekends, if required. Requires work in a service center or field environment, including extensive computer and telephone use. Requires excellent verbal and writing skills to communicate effectively with clients and their representatives, contractors, field engineers, peers and management. Requires mature judgment, responsible for assigned projects and supervises, organizes and directs the work of others. Requires high degree of communication, supervisory and organization skills. Willing to work flexible hours, weekends, holidays and night work. Must be available for out- of-town and/or international travel of up to 25%. Regularly required to stand, walk, use hands and fingers, talk and hear. Frequently required to sit, and work at computer. Specific vision abilities required by this job include close vision, distance vision, basic color differentiation and the ability to adjust focus. Ability to lift and/or move test equipment weighing up to 100 pounds. Valid Driver's License. EDUCATION AND CERTIFICATIONS Graduate Engineer BSEE or BSME and five years of experience in Project, Construction, or Facilities Management. OR Graduate of applicable Electrical Technical/Trade School or Military equivalent and nine years minimum same or similar work experience. OR High school education or equivalent and ten years minimum same or similar work experience PHYSICAL REQUIREMENTS N/A Due to the safety sensitive aspect of the role, candidates are required to successfully pass a drug test prior to employment. In addition, you will also be required to complete and pass a pre-employment background check and a motor vehicle records check.ENVIRONMENTAL DEMANDS N/A TRAVEL TIME REQUIRED Up to 25% At Vertiv, we offer the stability of a global leader in a growing industry and the opportunity of a startup. We design, manufacture and service the mission-critical infrastructure technologies for vital applications in data centers, communication networks and commercial and industrial environments. With $5.0 billion in revenue, a strong customer base and global reach in nearly 70 countries, our move to establish a standalone business enables us to deliver greater value to our customers and create new opportunities for our people.The successful candidate will embrace Vertiv's Core Principals & Behaviors to help execute our Strategic Priorities. OUR CORE PRINCIPALS: Safety. Integrity. Respect. Teamwork. Diversity & Inclusion.OUR STRATEGIC PRIORITIES Customer Focus Operational Excellence High-Performance Culture Innovation Financial Strength OUR BEHAVIORS Own It Act With Urgency Foster a Customer-First Mindset Think Big and Execute Lead by Example Drive Continuous Improvement Learn and Seek Out Development Vertiv is an Equal Opportunity/Affirmative Action employer. We promote equal opportunities for all with respect to hiring, terms of employment, mobility, training, compensation, and occupational health, without discrimination as to age, race, color, religion, creed, sex, pregnancy status (including childbirth, breastfeeding, or related medical conditions), marital status, sexual orientation, gender identity / expression (including transgender status or sexual stereotypes), genetic information, citizenship status, national origin, protected veteran status, political affiliation, or disability. If you have a disability and are having difficulty accessing or using this website to apply for a position, you can request help by sending an email to [email protected] No calls or agencies please. Vertiv will only employ those who are legally authorized to work in the United States. This is not a position for which sponsorship will be provided. Individuals with temporary visas such as E, F-1, H-1, H-2, L, B, J, O, or TN or who need sponsorship for work authorization now or in the future, are not eligible for hire. The anticipated pay range for this role in the State of Washington locality is between $40 to $50 per hour-pay ranges for other geographic localities may vary. Certain roles are eligible for additional rewards, including merit increases, annual bonus and stock. These awards are allocated based on individual performance and are role based. In addition, certain roles also have the opportunity to earn sales incentives based on revenue or utilization, depending on the terms of the plan and the employee's role. The role is eligible to participate in a comprehensive and competitive benefits program, including medical, dental, vision, disability, PTO (accrued up to 15 days the first year), holiday pay (9 days), and 401k. Additional details about total compensation and benefits will be provided during the hiring process. The anticipated pay range for this role in the Colorado locality is between $38 to $48 per hour-pay ranges for other geographic localities may vary. Certain roles are eligible for additional rewards, including merit increases, annual bonus and stock. These awards are allocated based on individual performance and are role based. In addition, certain roles also have the opportunity to earn sales incentives based on revenue or utilization, depending on the terms of the plan and the employee's role. The role is eligible to participate in a comprehensive and competitive benefits program, including medical, dental, vision, disability, PTO, holiday pay, and 401k. Additional details about total compensation and benefits will be provided during the hiring process. The estimated deadline to submit an application for this role is 4/22/2024 date, the company may need to extend the deadline based off the needs of the business and open role. If an extension is needed, the date will be updated accordingly. The anticipated pay range for this role in the California locality is between $42 to $52 per hour-pay ranges for other geographic localities may vary. Certain roles are eligible for additional rewards, including merit increases, annual bonus and stock. These awards are allocated based on individual performance and are role based. In addition, certain roles also have the opportunity to earn sales incentives based on revenue or utilization, depending on the terms of the plan and the employee's role. The role is eligible to participate in a comprehensive and competitive benefits program, including medical, dental, vision, disability, PTO, holiday pay, and 401k. Additional details about total compensation and benefits will be provided during the hiring process.

Manager, Contact Center

Chubb, Phoenix

JOB DESCRIPTION Combined Insurance, a Chubb Company, is seeking a Contact Center Manager to join our fast-paced, high energy, and growing company. For nearly 100 years in the insurance industry, our company has been passionate about serving our customers and providing them peace of mind and protection when they need it the most. Come build your career here, along with other positive, hard-working, talented professionals-just like you!Job Summary The Contact Center Manager for the Customer Experience Delivery Center (CEDC) leads a team of contact center representatives responsible for service delivery through targeted inbound and outbound call retention efforts. The manager is responsible for the performance and effectiveness of the team, processes, and service outcomes. Equally important the manager executes on best practices that drive operational efficiency, service quality excellence, and employee engagement while being accountable for the achievement of customer loyalty, engagement, and satisfaction.This role will effectively coach their staff to a high level of performance while maintaining employee engagement and motivation. They will implement retention strategies to achieve retention targets by working closely with internal partners to reduce the cancellation rate and maintain revenue. Additionally, this role will perform analysis to determine root cause of service breakdowns and make recommendations on new processes, develop improvements, and track success.ResponsibilitiesCommunicate with direct reports and peers to ensure goal alignment and connect with other partners to gain supportCreate a great culture and ensure the team is staffed, trained, and developedLead and direct the team to ensure quality service levels and positive customer satisfaction scores for all contactsCoach CSRs to support a high level of performance while maintaining employee engagement and motivationAbility to deliver feedback in a way that drives employee accountability and developmentSupport teammates with individual development in relation to both their current position and future opportunitiesStrong ability to execute vision in a cross-functional and ever-changing environmentParticipating in interviewing and building a high-performing teamCollaborate with management team to design and support events, and contests, and virtual ways to which build engagement and a positive team moraleAssist in planning, assigning, and directing work to balance service levels and workloadsAnalyzes cancellation trends and results at an individual and business segment level.Provides recommendations for improving performance against retention and retained revenue goalsAnalyzes current business processes and provide thoughtful insight to implement improvements to efficiency and effectivenessDemonstrated knowledge of Microsoft Office products with ability to manipulate data in Excel, Word, and PowerPoint quickly and accuratelyExpected to be able work various shifts within 5:30 a.m. - 4:00 p.m. MST timeframe. Monday-Friday. Hybrid Work Schedule, 3 days in office, 2 days remoteRepresents the Combined tenants: Personal Connection, Empathy, Problem-Solving, People Leader and OwnershipOther assignments as requiredCompetenciesProblem Solving:Takes an organized and logical approach to thinking through problems and complex issues.Simplifies complexity by breaking down issues into manageable parts.Looks beyond the obvious to get at root causes.Develops insight into problems, issues and situation. Continuous Learning:Demonstrates a desire and capacity to expand expertise, develop new skills and grow professionally.Seeks and takes ownership of opportunities to learn, acquire new knowledge and deepen technical expertise.Takes advantage of formal and informal developmental opportunities.Takes on challenging work assignments that lead to professional growth Initiative:Willingly does more than is required or expected in the job.Meets objectives on time with minimal supervision.Eager and willing to go the extra mile in terms of time and effort. Is self-motivated and seizes opportunities to make a difference. Adaptability:Ability to re-direct personal efforts in response to changing circumstances.Is receptive to new ideas and new ways of doing things.Effectively prioritizes according to competing demands and shifting objectives.Can navigate through uncertainty and knows when to change course Results Orientation:Effectively executes on plans, drives for results and takes accountability for outcomes.Perseveres and does not give up easily in challenging situations. Recognizes and capitalizes on opportunities.Takes full accountability for achieving (or failing to achieve) desired results Values Orientation:Upholds and models Chubb values and always does the right thing for the company, colleagues and customers.Is direct truthful and trusted by others.Acts as a team player.Acts ethically and maintains a high level of professional integrity.Fosters high collaboration within own team and across the company; constantly acts and thinks "OneChubb"QUALIFICATIONS SkillsStrongABOUT US OUR BENEFITS As a Chubb corporate employee, you have access to one of the most comprehensive benefit plans in the business, designed to meet your needs and help you reach your financial goals. More details can be found here. Chubb is committed to supporting its employees with a comprehensive compensation package that is appropriate in the market where they work. Below are several of the many benefits we offer our employees: Health insurance Dental insurance Tuition reimbursement A company-match 401(k) plan Disability insurance Life insurance Employee referral bonuses ABOUT COMBINED INSURANCE Combined Insurance Company of America is a Chubb company and a leading provider of supplemental accident, health, disability, and life insurance products in North America. Headquartered in Chicago, with satellite office in Columbia, SC, Combined is celebrating over 100 years in business. We are committed to making the world of supplemental insurance easy to access and understand. The company has an A+ rating by the Better Business Bureau and an A + (Superior) financial strength rating by A.M. Best. We are ranked by VIQTORY as the number one Military Friendly Employer in 2023 (over $1 billion revenue category), marking Combined's twelfth consecutive year on the Top 10 list. We pride ourselves on approaching all situations with a Positive Mental Attitude (PMA) and encouraging collaboration.ABOUT CHUBB Chubb is a world leader in insurance. With operations in 54 countries, Chubb provides commercial and personal property and casualty insurance, personal accident and supplemental health insurance, reinsurance, and life insurance to a diverse group of clients. The company is distinguished by its extensive product and service offerings, broad distribution capabilities, exceptional financial strength, underwriting excellence, superior claims handling expertise and local operations globally. Connect with us on Twitter, Facebook, LinkedIn, and Instagram #combined

General Manager

Equity LifeStyle Properties, Inc., Phoenix

With a culture of recognition and reputation for excellence, ELS is the ideal organization in which to develop a long and successful career!ELS is hiring for the position of General Manager in Mesa, Arizona. The sensational lifestyle at Monte Vista mobile home community is enough to make your friends and family jealous once you call this Mesa, AZ neighborhood your own! With its well maintained pickleball and tennis courts life at Monte Vista will keep you moving.What you'll do:The General Manager is responsible the resources and assets of the property, including staff, buildings and more.Your job will include: Provide exceptional customer service to ensure an excellent experience for our guests and residents. Ensure that the property is clean and attractive in order to maximize occupancy. Manage seasonal sales staff. Recruit, onboard and train top quality employees. Engage guests and residents with daily, weekly and monthly activities and events. Partner with the marketing team to attract new residents and guests.Prepare, analyze and manage the operational budget of the property and improve profitability. Experience & skills you need:Bachelor's degree, or an equivalent combination of education and experience. 5+ years of resort or property management experience, preferably in a large manufactured housing, RV or multi-site setting. Experience working in an ancillary business, such as a golf course, restaurant and/or rental unit complex also helpful. Experience managing a team of at least 50 employees. Sales and/or marketing experience preferred. Ability to produce financials and budgets, control expenses and identify opportunities to drive revenues. Understanding of the complex operational responsibilities associated with this role. Experience with Microsoft Office and other web-based applications, including financial systems. Valid driver's license, good driving record and current auto insurance. In return for your excellent skills and abilities, we offer a comprehensive benefits package including: medical, dental, and vision plans, a generous 401(k) employer match, and paid vacations, holidays, and sick time.We invite you to visit our web site at www.equitylifestyleproperties.com for additional information regarding our exceptional resort communities.As an Equal Opportunity Employer, we welcome and thank all applicants.

Engagement Manager

Cochlear, Phoenix

Change people's lives and love what you do! Cochlear is the most recognized brand in hearing health care.Job Posting ContentEngagement Manager Last date to apply is Monday, April 29, 2024Change people's lives and love what you do! Cochlear is the most recognized brand in hearing health care.About the role The purpose of the Engagement Manager position is to execute industry leading medical device B2C sales through the application of complex sales techniques to drive territory strategy to achieve yearly sales revenue targets. This position will support the Montana, Idaho, Utah, Colorado, Wyoming territory for Cochlear. In alignment with our organizational principle of providing a safe work environment, employees of Cochlear are required to be fully vaccinated against COVID-19. The only allowable exceptions include qualifying medical and religious accommodation. Proof of your COVID-19 vaccination will be required prior to your start date.Key ResponsibilitiesCandidate & Professional Partners: Engagement Managers are embedded in the territory sales strategies as the expert of Cochlear products to our candidates and professional partners. The Engagement Manger has demonstrated solutions to sell Cochlear's product portfolio through nurturing of candidates and product launches. Implement local consumer marketing and candidate nurture strategies aimed at growing the market for Cochlear implantable technology. Strategies include but are not limited to planning and execution of candidate growth events, developing strategic community relationships as well as consumer support for professional partners. Manage, develop and inspire mentoring volunteers. Provide candidate communication through a variety of vehicles; in person, virtual, email and/or phone. This communication may include explaining device features and functions and Cochlear services to drive brand choice. Report issues via the Cochlear complaint management system (Global issue form) and provide detailed description for B2B appropriate follow up and closure where appropriate.Sales Acumen: Demonstrate sales and business acumen with the ability to identify market opportunities, competitive positioning, knowledge of customer needs and generate sales and secure orders. The EM is beginning to achieve the target unit quota by establishing strong relationships with key people in the assigned territory geography (candidates, audiologists, surgeons, scheduling coordinators and volunteers). Ensures that all sales activities within the assigned territory are conducted in a manner that is fully compliant with Cochlear policy, laws and regulations. Maintains accurate documentation of all sales activities and customer interactions in compliance with Cochlear's policies to ensure leadership sales reporting and provide a seamless customer experience. Collaborates with B2B teammates to educate on products to develop strong relationships with schools, Deaf/Hard of Hearing schools/programs and non-programming audiologists. Executes sales and marketing initiatives, delivering the associated marketing messages so that the impact on the customer is successful and positive. The Engagement Manager, coordinates and provides candidate educational events, evaluation days and awareness events related to Cochlear devices. Collaborates with B2B and CPNTM to support growth initiatives in the territory. Provides market intelligence and competitive information that can be utilized in developing effective ways to approach current and potential customers. Maintains a professional image when representing Cochlear Americas.Business Acumen: Manages territory expenses to budget. Allocates appropriate company resources and planning to achieve territory sales success. Assists with developing and implementing quarterly strategic plans to achieve objectives. Submits territory information in a timely manner for the content of the territory month end report. Consistently uses all sales tools including, Salesforce, Miller Heiman purple sheets, Communication Pathway, Schedule Once, Ava and Show Pad in the management of the consumer sales territory.Key Requirements To add value to Cochlear in this role you'll be able to meet and demonstrate the following knowledge, skills and abilities in your application and at interview:Bachelor's Degree or equivalent Work Experience2- 3 Years of ExperienceDemonstrated ability to work independently with minimal supervision.Ability to lift a minimum of 30 lbs.Willingness and ability to travel up to 60% of the time with overnight stays and weekends.Desired SkillsStrong computer skills with experience in various software packages, including Microsoft Suite and web-based applications.Ability to work and adapt in a fast-paced environment and balance / manage multiple, changing priorities while maintaining a high level of attention to detail.Excellent written and verbal communication skills, strong presentation skills, and an ability to adjust communication and messaging to fit the audienceDemonstrated strong follow through on commitments and taking responsibility for actions and decisionsApproaches projects collaboratively, seeking varied inputsAbility to identify solutions and challenge the status quo to deliver creativesolutionsProven ability to work collaboratively and positively in a team environment.Ability to interact effectively across all levels of theorganization, establish professional relationships, and communicate openly within the department and with cross functional teamsTotal RewardsIn addition to the opportunity to develop your knowledge and grow professionally, we offer competitive wages and benefits.Target Salary Range/Rate: $70,000 - $73,000 based upon experience, with $20,000 annual Commission opportunityBenefit package includes medical, dental, vision, life and disability insurance as well as 401(K) matching with immediate vesting, Paid Time Off, tuition reimbursement, maternity and paternity leave, Employee Stock Purchase Plan and pet insurance.Who are we?Human needs have always been our inspiration, ever since Professor Graeme Clark set out to create the first multi-channel cochlear implant because he saw his father struggle with hearing loss. We always start with people in mind - thinking about their needs.For this reason, our products, services and support will continue to evolve and improve. We are by our customers' side through the entire hearing journey, so they can experience a life full of hearing. Our employees tell us that the number one reason they enjoy working for Cochlear is the opportunity to make a difference to people's lives and working in an organization where they can be part of bringing the mission to life each day.Physical & Mental DemandsThe physical and mental demands described below are representative of those that must be met to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the individual is regularly required to be in a stationary seated and standing position; utilize business technology for work product delivery, communicate orally and in writing with others internal or external to the organization, utilize problem solving/critical thinking skills to discern and convey information. May be asked to occasionally transport/move up to 30 pounds, depending on the position. Specific vision abilities required by this job include ability to adjust focus. The individual is regularly required to utilize comprehension, critical thinking, communication, problem solving, organization reasoning, relating to others and discernment of items such as product specifications, procedures and processes to customers (whether internal or external). Influence, organization/classification of information and planning are also required.The work environment is remote office environment with extensive travel and represents those an individual encounters while performing the essential functions of this job. Apply now by completing your application form online. Applicants must meet the job specific application criteria to be considered. Visit our careers site at www.cochlear.us/careers to learn more. Cochlear Americas is an Equal Opportunity, Affirmative Action Employer and provides equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, marital status, veteran status, or any other characteristic protected by federal, state or local law. In addition, Cochlear will provide reasonable accommodations for qualified individuals with disabilities. If you require accommodation with completing the online application, please contact us via web or phone at 303-264-2549.