Manager Salary in Phoenix, AZ

Veterans, Reservists, Guardsmen and military family members are encouraged to apply!We offer remote work opportunities (AK, AR, AZ, CA, *CO, FL, *HI, IA, ID, IL, KS, LA, MD, MN, MO, MT, NE, NV, NM, NC, ND, OK, OR, SC, SD, TX, UT, VA/DC, *WA, WI & WY only).Job SummaryThe Manager of Agile Project Management lead our agile project management team and drives the successful delivery of projects in a fast-paced environment. The Manager of Agile Project Management will be responsible for overseeing the planning, execution, and delivery of projects using agile methodologies to ensure high-quality outcomes and customer satisfaction.Education & ExperienceRequired: • 5+ years of experience in project management, with at least 3 years of experience managing agile projects • 2+ years of experience in a supervisory role with demonstrated success leading and motivating teams • U.S. Citizen • Must be able to receive a favorable Interim and adjudicated final Department of Defense (DoD) background investigation • Certified Scrum Master, CSM - Scrum Alliance • BA/BS degree in Computer Science or related field or equivalent work experience • Strong knowledge of agile methodologies, frameworks, and tools (E.g. Scrum, Kanban, Jira) • Experience in running agile projects of varying size and complexity • Track record of implementing agile techniques in different work cultures and environments • Strong understanding of SDLC (Software Development Life Cycle) and agile processes to predict the development teams' needs • Deep understanding of agile metrics to analyze and improve teams • Experience with JIRA, Confluence • Strong written, verbal, training, and interpersonal skills Preferred: Scaled Agile, SAFe Scrum Master Certification • Advanced Certified Scrum Master, A-SM, Scrum Alliance • Experience in coaching at large organizations or Fortune 500 companies in a scaled agile environmentKey Responsibilities• Lead and manage a team of agile project managers, scrum masters, and agile coaches to deliver projects on time and within budget. • Develop and implement agile project management processes and best practices to drive efficiency and effectiveness across the organization. • Collaborate with product owners, stakeholders, and cross-functional teams to define project scope, goals, and deliverables. • Facilitate agile ceremonies, including sprint planning, daily stand-ups, sprint reviews, and retrospectives to ensure alignment and transparency within the team. • Monitor project progress, identify and address risks and issues, and take proactive measures to keep projects on track. • Foster a culture of continuous improvement, collaboration, and innovation within the agile project management team. • Provide guidance, coaching, and mentorship to team members to help them develop their skills and achieve their professional goals. • Communicate project status, progress, and key metrics to senior management and stakeholders regularly. • Communicate agile principles, scrum practices, and overall operating model across the organization.CompetenciesCoaching / Training / Mentoring: Actively foster actions required for desired business outcomes through ongoing constructive feedback. Communication / People Skills: Ability to influence or persuade others under positive or negative circumstances; adapt to different styles; listen critically; collaborate. Computer Literacy: Ability to function in a multi-system Microsoft environment using Word, Outlook, TriWest Intranet, the Internet, and department software applications. Coping / Flexibility: Resiliency in adapting to a variety of situations and individuals while maintaining a sense of purpose and mature problem-solving approach is required. Creativity / Innovation: Ability to develop unique and novel solutions to problems; view change as necessary. Independent Thinking / Self-Initiative: Critical thinkers with ability to focus on things which matter most to achieving outcomes; commitment to produce outcomes without direction and to find necessary resources. Multi-Tasking / Time Management: Prioritize and manage actions to meet changing deadlines and requirements within a high volume, high stress environment. Problem Solving / Analysis: Ability to solve problems through systematic analysis of processes with sound judgment; has a realistic understanding of relevant issues. Team-Building / Team Player: Influence the actions and opinions of others in a positive direction and build group commitment. Technical Skills: Knowledge of the business strategic direction enabling definition and integration of scrum processes supporting the enterprise business functions; knowledge and expertise in Agile methodologies and tools; experience with product/solution/system processes; knowledge of Microsoft software (Word, Excel, PowerPoint, Visio); knowledge of Microsoft Project, Project Server, and SharePoint Services; proficiency in JIRA and Confluence tools.Working ConditionsWorking Conditions: • Works in a standard office environment, with limited travel • Works non-regular hours as requiredCompany Overview Taking Care of Our Nation's Heroes. It's Who We Are. It's What We Do. Do you have a passion for serving those who served? Join the TriWest Healthcare Alliance Team! We're On a Mission to Serve! Our job is to make sure that America's heroes get connected to health care in the community. At TriWest Healthcare Alliance, we've proudly been on that important mission since 1996.DoD StatementOur Department of Defense contract requires US citizenship and a favorably adjudicated DOD background investigation for this position.BenefitsWe're more than just a health care company. We're passionate about serving others! We believe in rewarding loyal, hard-working people who are willing to learn as they grow. TriWest Healthcare Alliance values teamwork. Join our team, fulfill your responsibilities, and you may also be considered for frequent pay raises, overtime opportunities to earn even more, recognition and reward programs, and much more. Of course, we also offer a comprehensive and progressive compensation and benefits package that includes: Medical, Dental and Vision Coverage Generous paid time off 401(k) Retirement Savings Plan (with matching) Short-term and long-term disability, basic life, and accidental death and dismemberment insurance Tuition reimbursement Paid volunteer time *Annual base salary for Colorado, Hawaii and Washington State residents: Approx. $145,000 depending on experience*Equal Employment OpportunityTriWest Healthcare Alliance is an equal employment opportunity employer. We are proud to have an inclusive work environment and know that a diverse team is a strength that will drive our success. To that end, TriWest strives to create an inclusive environment that cultivates and supports diversity at every organizational level, including hiring and retaining a diverse workforce, and we highly encourages candidates from all backgrounds to apply. Applicants are considered for positions without discrimination on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or any other consideration made unlawful by applicable federal, state, or local laws.

Veterans, Reservists, Guardsmen and military family members are encouraged to apply! We offer remote work opportunities (AK, AR, AZ, CA, *CO, FL, *HI, IA, ID, IL, KS, LA, MD, MN, MO, MT, NE, NV, NM, NC, ND, OK, OR, SC, SD, TX, UT, VA/DC, *WA, WI & WY only).Job Summary The Manager, Product Management is responsible for overseeing the development and execution of product strategies, managing the product lifecycle, and driving product innovation to meet market needs and company objectives. The Manager, Product Management will oversee the development and implementation of policies and procedures related to product management, ensuring that they are aligned with TriWest's goals and objectives.Education & Experience Required: • Bachelor's degree in business administration, engineering, marketing, or a related experience • U.S. Citizen • Must be able to receive a favorable Interim and adjudicated final Department of Defense (DoD) background investigation • Proven experience in product management, with a track record of successfully launching and managing products from conception to market • 5+ years of people management experience leading teams to deliver technical programs or products from inception to delivery • Exceptional communication and interpersonal skills, with the ability to influence and collaborate effectively with stakeholders at all levels. • Proven experience bringing enterprise software products (locally deployed/SaaS/PaaS) to market • Strong knowledge of workflow and product management processes and best practices • Excellent project management and organizational skillsKey Responsibilities Develop and implement product management strategies for TriWest to include end-user education and seamless integrations into current infrastructure. • Lead and mentor a team of product managers, providing guidance, support, and fostering a culture of collaboration and excellence. • Develop and implement policies and procedures related to product management, ensuring compliance with regulatory requirements. • Define product roadmap, prioritize features, and allocate resources effectively to meet project deadlines. • Monitor and analyze product performance metrics, user feedback, and market data to make data-driven decisions and drive continuous improvement. • Develop and maintain relationships with external vendors and partners. • Participate in the selection, training, and supervision of workflow and product management staff. • Provide leadership and guidance to product management staff, promoting a culture of excellence and continuous improvement.Competencies Coaching / Training / Mentoring: Actively foster actions required for desired business outcomes through ongoing constructive feedback. Communication / People Skills: Excellent verbal, written, and presentation skills; ability to influence or persuade others under positive or negative circumstances; adapt to different styles; listen critically; collaborate. Computer Literacy: Ability to function in a multi-system Microsoft environment using Word, Outlook, TriWest Intranet, the Internet, and department software applications. Empathy / Customer Service: Customer-focused behavior; helping approach, including listening skills, patience, respect, and empathy for another's position. Independent Thinking / Self-Initiative: Critical thinkers with ability to focus on things which matter most to achieving outcomes; commitment to task to produce outcomes without direction and to find necessary resources. Leadership: Successfully manage different styles of employees; provide clear direction and effective coaching. Multi-Tasking / Time Management: Prioritize and manage actions to meet changing deadlines and requirements within a high volume, high stress environment. Organizational Skills: Ability to organize people or tasks, adjust to priorities, learn systems, within time constraints and with available resources; detail-oriented. Problem Solving / Analysis: Ability to solve problems through systematic analysis of processes with sound judgment; has a realistic understanding of relevant issues. Team-Building / Team Player: Influence the actions and opinions of others in a positive direction and build group commitment. Technical Skills: Proficient in Microsoft Office; negotiation, presentation, and proposal writing skills. Course design and delivery skills including knowledge of the principles and practices of adult learning theory and instructional design models for both traditional and CBT training modalities.Working Conditions Working Conditions: • Works in a standard office environment, with 20% - 30% travel • Availability to work non-regular hours as required • Extensive computer work with long periods of sittingCompany Overview Taking Care of Our Nation's Heroes. It's Who We Are. It's What We Do. Do you have a passion for serving those who served? Join the TriWest Healthcare Alliance Team! We're On a Mission to Serve! Our job is to make sure that America's heroes get connected to health care in the community. At TriWest Healthcare Alliance, we've proudly been on that important mission since 1996.DoD StatementOur Department of Defense contract requires US citizenship and a favorably adjudicated DOD background investigation for this position.BenefitsWe're more than just a health care company. We're passionate about serving others! We believe in rewarding loyal, hard-working people who are willing to learn as they grow. TriWest Healthcare Alliance values teamwork. Join our team, fulfill your responsibilities, and you may also be considered for frequent pay raises, overtime opportunities to earn even more, recognition and reward programs, and much more. Of course, we also offer a comprehensive and progressive compensation and benefits package that includes: Medical, Dental and Vision Coverage Generous paid time off 401(k) Retirement Savings Plan (with matching) Short-term and long-term disability, basic life, and accidental death and dismemberment insurance Tuition reimbursement Paid volunteer time *Annual base salary for Colorado, Hawaii and Washington State residents: Approx. $155,000 depending on experience*Equal Employment OpportunityTriWest Healthcare Alliance is an equal employment opportunity employer. We are proud to have an inclusive work environment and know that a diverse team is a strength that will drive our success. To that end, TriWest strives to create an inclusive environment that cultivates and supports diversity at every organizational level, including hiring and retaining a diverse workforce, and we highly encourages candidates from all backgrounds to apply. Applicants are considered for positions without discrimination on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or any other consideration made unlawful by applicable federal, state, or local laws.

Why USAA?Let's do something that really matters.At USAA, we have an important mission: facilitating the financial security of millions of U.S. military members and their families. Not all of our employees served in our nation's military, but we all share in the mission to give back to those who did. We're working as one to build a great experience and make a real impact for our members.We believe in our core values of honesty, integrity, loyalty and service. They're what guides everything we do - from how we treat our members to how we treat each other. Come be a part of what makes us so special!The OpportunityWe are seeking a dedicated Manager, Claims Operations, to lead a team of entry level Auto Adjusters. This team will handle express level Auto Non-Injury Claims.In this role you will lead auto claims operations member service employees who are responsible for serving our members, and providing appropriate solutions as they investigate, evaluate and negotiate the claim. Develop engaged employees through regular coaching and feedback to deliver business results. Implement process improvements, provide feedback on the process and lead organizational process changes. Drive execution of operational risk management, regulatory compliance training, policies and procedures.We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position can be based in: Phoenix, AZ. Relocation assistance is not available for this position.What you'll do:Ensure risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures.Inspect and review quality of claim files and provide feedback to employees as appropriate.Be responsible for ongoing coaching and driving awareness so employees understand how their work and contributions support the overall claims and Enterprise strategies.Proactively find opportunities to improve operational effectiveness, member experiences and processes providing feedback to internal partnersCreate conditions for success, remove obstacles, lead and champion change.Achieve optimal productivity through handling workload volumes, staffing, training needs, and identifying and implementing appropriate solutions.Monitor work to ensure consistent execution of processes and adherence to guidelines and frameworks.Handle escalations and makes appropriate decisions based on the policy.Facilitate and guide employees through skill identification and developing for career progression.Support projects by serving as a subject matter expert.Hire, develop, and coach claims employees for results delivery.Consistently coach employees on claims handling and find opportunities to improve overall process and engagement.What you have:Bachelor's degree; OR 4 years of related experience (in addition to the minimum years of experience required) may be substituted in lieu of degree.6 years of progressive customer service, operational, military or leadership experience to include a minimum of 2 years of claims handling experience required with demonstrated proficiency.2 years of direct team lead, supervisory or management experience.Experience using and interpreting data to make decisions.Demonstrated leadership, initiative, customer service and/or claims handling skills.Acquisition and maintenance of applicable insurance adjuster license within 6 months time in role.What sets you apart:Current experience as a Claims Manager/SupervisorRecent Claims Leadership experienceExperience with Auto Non-Injury claimsExperience coaching and mentoring newer Claims employeesMaster's Degree and/or CPCU or similar Claims designationExperience leading large-scale projects or initiativesContact center management experienceUS military experience through military service or a military spouse/domestic partnerThe above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job.What we offer:Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. The salary range for this position is: $99,160 - $178,480.Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors.Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals.For more details on our outstanding benefits, please visit our benefits page on USAAjobs.com.Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting. USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Veterans, Reservists, Guardsmen and military family members are encouraged to apply!!We offer remote work opportunities (AK, AR, AZ, CA, *CO, FL, *HI, IA, ID, IL, KS, LA, MD, MN, MO, MT, NE, NV, NM, NC, ND, OK, OR, SC, SD, TX, UT, VA/DC, *WA, WI & WY only)Job Summary As a recruiting manager, you will play a pivotal role in guiding, coaching, and overseeing a team of recruiters dedicated to sourcing assessing, and hiring exceptional talent. The Manager of Recruitment will be an experienced and proactive leader who will contribute to strengthening our growing team. The leader will be responsible for managing and implementing our recruitment strategies and developing strategic, data-focused, and top-tier recruitment approaches. This involves assisting the team in meeting recruitment targets and refining existing processes while introducing new methods to improve efficiencies.Education & ExperienceRequired: • Bachelor's degree in Human Resources, Business or related field or equivalent work experience • 5+ years of experience with full life cycle corporate recruiting or workforce planning to include networking, sourcing, recruiting, negotiating offers and hiring. Experience includes recruiting for multi-state company. • 3+ years and demonstrated success and experience leading and managing recruiters or human resources professionals. • Strong knowledge of federal, state, and local employment laws and regulations • Demonstrated experience establishing strong relationships with leaders at all levels • Excellent interviewing and negotiation skills. • Experience tracking, reporting and managing recruiting compliance requirements. • Experience leveraging creative sourcing strategies and demonstrated return on investment. • Knowledge of talent/recruitment trends. • Proficient in using applicant tracking systems (ATS), social media and other recruitment technologies Preferred: • Master's degree in Human Resources, Business Administration, PHR, SPHR, or AIRS designation • PeopleSoft experience • Experience sourcing, recruiting and hiring Veterans and other under-presented groups. • Vendor management and contract negotiation experience.Key Responsibilities• Lead, coach, monitor, and develop the recruiting team in an effective and professional manner to successfully execute against defined business objectives and service standards and achieve performance metrics • Leads, designs, and implement proactive programs to support business growth, a high-performance culture, and effective talent acquisition strategies and programs. • Analyzes Team Member trends and metrics to proactively identify and lead initiatives to meet organizational objectives. • Reduces risk and ensures compliance with hiring and talent acquisition processes. • Builds relationships across the organization to ensure trust, confidence and credibility • Balances proven recruiting tactics with innovative, new approaches to attract talent.• Provide oversight in developing the framework, templates, and tools aimed at creating efficiencies and simplify the talent acquisition process with consistent execution. • Identify training and development needs within the team and provide relevant coaching and training programs to enhance recruiters' skills and knowledge. • Performs recruitment responsibilities to include sourcing, interviewing and selection of senior level positions. • Oversees the candidate experience to ensure the highest level of engagement • Performs other duties as assigned.Competencies Coaching / Training / Mentoring: Actively foster actions required for desired business outcomes through ongoing constructive feedback. Communication / People Skills: Ability to influence or persuade others under positive or negative circumstances; Adapt to different styles; Listen critically; Collaborate. Coping / Flexibility: Resiliency in adapting to a variety of situations and individuals while maintaining a sense of purpose and mature problem-solving approach is required. Empathy / Customer Service: Customer-focused behavior; Helping approach, including listening skills, patience, respect, and empathy for another's position. Independent Thinking / Self-Initiative: Critical thinkers with ability to focus on things which matter most to achieving outcomes; Commitment to task to produce outcomes without direction and to find necessary resources. Leadership: Successfully manage different styles of employees; Provide clear direction and effective coaching. Multi-Tasking / Time Management: Prioritize and manage actions to meet changing deadlines and requirements within a high volume, high stress environment. Problem Solving / Analysis: Ability to solve problems through systematic analysis of processes with sound judgment; Has a realistic understanding of relevant issues. Technical Skills: Advanced collaboration, listening, consulting, and conflict resolution skills; Experience conducting investigations; In-depth knowledge of TriWest Human Resources policies and procedures, Knowledge of Human Resources management concepts; Federal, state, and local employment law; Ability to maintain the confidentiality of information and maintain safeguards; presentation skillsWorking Conditions Working Conditions: • Availability to work during non-standard hours • Works within a standard office environment or meets remote office standards if applicable • Extensive computer work with prolonged sitting • Public speaking requiredCompany Overview Taking Care of Our Nation's Heroes. It's Who We Are. It's What We Do. Do you have a passion for serving those who served? Join the TriWest Healthcare Alliance Team! We're On a Mission to Serve! Our job is to make sure that America's heroes get connected to health care in the community. At TriWest Healthcare Alliance, we've proudly been on that important mission since 1996.BenefitsWe're more than just a health care company. We're passionate about serving others! We believe in rewarding loyal, hard-working people who are willing to learn as they grow. TriWest Healthcare Alliance values teamwork. Join our team, fulfill your responsibilities, and you may also be considered for frequent pay raises, overtime opportunities to earn even more, recognition and reward programs, and much more. Of course, we also offer a comprehensive and progressive compensation and benefits package that includes: Medical, Dental and Vision Coverage Generous paid time off 401(k) Retirement Savings Plan (with matching) Short-term and long-term disability, basic life, and accidental death and dismemberment insurance Tuition reimbursement Paid volunteer time *Annual base salary for Colorado, Hawaii and Washington State residents: Est $123,576 depending on experience*Equal Employment OpportunityTriWest Healthcare Alliance is an equal employment opportunity employer. We are proud to have an inclusive work environment and know that a diverse team is a strength that will drive our success. To that end, TriWest strives to create an inclusive environment that cultivates and supports diversity at every organizational level, including hiring and retaining a diverse workforce, and we highly encourages candidates from all backgrounds to apply. Applicants are considered for positions without discrimination on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or any other consideration made unlawful by applicable federal, state, or local laws.

Manager/Director of MarketingAre you ready to lead a dynamic marketing team and shape a top firm's brand strategy? Our client is seeking a Manager/Director of Marketing to join their team. Your role will involve crafting and managing our marketing budget, curating our marketing calendar, and overseeing various marketing initiatives, including client events, branding, content creation, and campaigns.Hybrid Work Model:First three months fully on-site for training as much as possible.After three months, one day remote.After six months, two days remote.Responsibilities:Shape and convey the right message to clients, ensuring effective communication.Collaborate with firm leaders and relationship managers to understand marketing needs and execute plans.Coordinate with compliance to ensure marketing activities adhere to regulations.Update and maintain marketing materials and client deliverables.Evaluate and develop new marketing strategies and materials.Manage client and firm events, both in-person and web-based.Collaborate with creative staff.Keep senior leadership informed of marketing progress and key measurables.Assist with written content for whitepapers, articles, social media, and the website.Innovate to create a client experience akin to luxury brands.Qualifications:Bachelor's Degree required.7+ years of experience in marketing.Excellent communication and listening skills.Proficient in budget management.Ability to thrive in a fast-paced, collaborative environment.Strong organizational skills and ability to multitask.Creative mindset with meticulous attention to detail.If you're ready to lead and innovate in marketing within a thriving environment, apply now to join this awesome team!

Why USAA?Let's do something that really matters.At USAA, we have an important mission: facilitating the financial security of millions of U.S. military members and their families. Not all of our employees served in our nation's military, but we all share in the mission to give back to those who did. We're working as one to build a great experience and make a real impact for our members.We believe in our core values of honesty, integrity, loyalty and service. They're what guides everything we do - from how we treat our members to how we treat each other. Come be a part of what makes us so special!The OpportunityThe OpportunityAs a dedicated Manager of Claims Operations you will manage a non-injury team on the New Business Venture and Innovation (NBV&I) team.This is a leadership position on the Noblr, Pay as you drive (PAYD) Claims team. This is a unique opportunity to hire an experienced claims professional to join the NBV&I team. The selected hire(s) will be working within Noblr/PAYD guidelines and framework, responsible for leading non-injury auto claims, including ATF & TL. In tandem, there will be potential opportunities to be part of the operational planning to determine process workflow(s) and claims handling procedures. We are specifically looking for employees that want to be part of building something new, are self-sufficient in problem solving, and enjoy operating in the gray while helping build and frame out the future of auto.Manages and is accountable for auto, property, and other claims operations member service employees who are responsible for serving our members, and providing appropriate solutions as they investigate, evaluate and negotiate the claim. Develops engaged employees through regular coaching and feedback to deliver business results. Manages process improvements, provides feedback on the process and leads organizational process changes. Drives execution of operational risk management, regulatory compliance training, policies and, procedures.We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position can be based in one of the following locations: San Antonio, TX, Plano, TX, Phoenix, AZ, Colorado Springs, CO, Charlotte, NC, Chesapeake, VA or Tampa, FL. Relocation assistance is not available for this position.What you'll do:Inspects and reviews quality of claim files and provide feedback to employees as appropriate.Responsible for ongoing coaching and driving awareness so employees understand how their work and contributions support the overall claims and Enterprise strategies.Proactively finds opportunities to improve operational effectiveness, member experiences and processes providing feedback to internal partnersCreates conditions for success removes obstacles, leads and champions change.Achieves optimal productivity through handling workload volumes, staffing, training needs, and identifying and implementing appropriate solutions.Responsible for ongoing monitoring of work to ensure consistent execution of processes and adherence to guidelines and frameworks.Handles issues and makes appropriate decisions based on the policy.Facilitates and guides employees through skill identification and developing for career progression Supports projects by serving as a subject matter authority.Hires, develops, and coaches claims employees for results delivery.Consistently mentors employees on claims handling and finds opportunities to improve overall process and engagementEnsures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures.What you have:Bachelor's degree; OR 4 years of related experience (in addition to the minimum years of experience required) may be substituted in lieu of degree.6 years of progressive customer service, operational, military or leadership experience to include a minimum of 2 years of claims handling experience required with shown strength.2 years of direct team lead, supervisory or management experience.Experience using and interpreting data to make decisions.Demonstrated leadership, initiative, customer service and/or claims handling skills.Acquisition and maintenance of applicable insurance adjuster license within 6 months time in role.What sets you apart:Recent claims leadership experience as a claims supervisor/leaderExperience coaching and mentoring newer claims employeesMaster's Degree and/or CPCU or similar claims designationExperience leading large scale products, projects or initiativesExperience handling and/or leading complex auto non-injury scenarios, including but not limited to: ATF & TL claims, Contract Interpretation: Liability, Physical Damage Coverage and Uninsured/Underinsured Motorists Property Damage, Dispute resolution experience: Liability Investigation/Comparative Negligence, Unrelated Prior Vehicle Damages, Total Loss Valuation/Negotiation, Non-Owned Vehicles/Rideshare/Permissive Driver, Exceeding Coverage LimitsThe above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job.What we offer:Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. The salary range for this position is: $99,160 - $189,530.Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors.Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals.For more details on our outstanding benefits, please visit our benefits page on USAAjobs.com.Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting. USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Manager/Senior Manager - Strategy and Operations (Remote / Miami, FL)About Horatio:Horatio is a leading provider of business process outsourcing (BPO) services and next-generation customer experiences to fast-growing technology companies. The employee experience is, at its core, what makes Horatio... Horatio. We're lucky to work with mission-driven clients, and we share in their passion. Horatio was founded in 2019 and maintains offices in the Dominican Republic, Colombia, and Miami. Today, we serve over 100 customers across sectors like social media, e-commerce, Fintech, and HealthTech, helping them represent, protect, and grow their brands through cost-effective omnichannel support solutions.Horatio has been recognized for its outstanding achievements and commitment to excellence in business process outsourcing. Most recently, in 2023, Horatio ranked No. 107 on Inc. Magazine's prestigious Inc. 5000 list, highlighting our rapid growth and solidifying our reputation as a leader in the industry. We know our people are our greatest asset. That's why we offer every opportunity to grow personally and professionally. Who We're Looking For:We are looking for a Manager/Senior Manager of Strategy and Operations who embodies exceptional leadership, strategic acumen, and a passion for delivering unparalleled value to our clientele. As a pivotal member of our team, you'll take a leading role in driving critical partnerships, cultivating operational excellence, and fostering a culture of high performance to exceed customer expectations. You'll own and operate various workflows that support our primary clients, and you'll be tasked with running projects from ideation to completion that push progress on the company's highest priority goals.What You'll Be Doing:Client Relationship Management:Report directly to the COO, overseeing our top 20 accounts and nurturing key client relationships.Proactively engage with clients to understand their evolving needs, address challenges, and deliver tailored solutions.Collaborate with internal teams to align service delivery with client objectives and ensure maximum satisfaction.Strategic Planning:Partner with the executive team to develop and execute strategic initiatives aligned with client and company goals.Identify growth opportunities, optimize operational processes, and drive continuous improvement efforts.Operational Excellence:Oversee all operational aspects of client engagements, ensuring seamless service delivery and adherence to quality standards.Drive cross-functional collaboration to streamline processes, enhance efficiency, and drive operational excellence.Establish and maintain robust quality assurance measures to consistently meet and exceed client expectations.Conduct regular service reviews, performance assessments, and implement corrective actions as necessary.Serve as a primary point of contact for issue resolution, liaising with internal teams to address challenges promptly and implement preventive measures.Team Leadership:Lead, mentor, and inspire a high-performing client services team, fostering a culture of excellence, accountability, and continuous improvement.Provide ongoing support, guidance, and professional development opportunities to team members.Key Requirements:2-3+ years of experience in consulting / investment banking or related experience, demonstrating expertise in client relationship management and service delivery.Exceptional communication, negotiation, and problem-solving skills, coupled with the ability to thrive in a fast-paced, client-centric environment. Highly data-driven and analytical. Can drive complex analyses and translate into key actionable insights and action Strategic and tactical; can easily move between the big picture and on the ground execution. Proficiency in process improvement, project management, and advanced analytics tools such as Excel, Salesforce CRM, Salesforce ServiceCloud, and Quantitative Modelling.Previous experience in BPO is advantageous.Willingness to travel (25-50%) to visit clients and operational sites.Bachelor's degree or above in a relevant field.?In this role, you'll have the flexibility to work remotely or out of our Miami office, supported by a dynamic team and equipped with digital tools for collaboration. We believe in fostering connections and celebrating achievements through occasional in-person gatherings. Join us in shaping the future of customer experiences at Horatio!

Position: Manager, Global Business Continuity PlanningLocation: Phoenix, AZPosition Type: Permanent - Direct Hire (Hybrid 2 days onsite/3 days remote)Hours: 8-5 pmSalary: $118k - $165k with Bonus Structure - 15% - 30% of base salaryWork Requirements: US Citizen, GC Holders or Authorized to Work in the U.S.Description: As a Business Continuity Management Coordinator reporting to the Senior Director of Shared Services, you will play a crucial role in ensuring the resilience of our corporate functions. Working closely with departments such as Health & Safety and Communications, you will oversee the development and implementation of Business Continuity Management (BCM) plans. Key responsibilities include:Collaborating with department heads to prioritize critical business processes and design continuity plans.Conducting continuous risk assessments to develop and maintain recovery strategies.Coordinating global BCM plans while directly managing corporate office continuity plans.Facilitating exercise and testing processes to validate plan effectiveness.Engaging with business units to streamline continuity requirements.Managing contingency seat allocation and configuration demands.Qualifications: Minimum Qualifications:Bachelor's degree in Business, Information Technology, or a related field, coupled with seven (7) years of experience in business transaction processing, project management, or a relevant area, including managerial experience.Criteria/Conditions:Proficiency in English, both verbal and written, to understand and apply job instructions and safety procedures.Ability to work in a potentially demanding environment.Work primarily conducted in an office setting, with occasional outdoor or plant environment involvement requiring appropriate protective equipment.What our client offers you:Competitive annual salary range of $118,000 - $165,000, with potential for additional incentive compensation based on performance.Comprehensive benefits package including medical, dental, vision, life, and disability insurance, along with retirement contributions and tuition assistance.Paid time off, parental leave, and employee assistance programs.Internal career progression opportunities.Supportive work culture promoting diversity and equal opportunity.Whats Required:Successful completion of required medical exams and training/testing.Willingness to work non-standard schedules, potentially involving shift work in a 24/7, 365-day operation.Adherence to our drug/alcohol-free work environment policy, including pre-employment and ongoing testing as per applicable laws.About INSPYR Solutions:As a leading information technology partner, we connect top IT talent with our clients to provide innovative business solutions through our IT Staffing, Professional Services, and Infrastructure Solutions divisions. We understand and value the unique needs of highly-skilled information technology professionals in the industry and always strive to stay above the curve. Our company was founded on the following core values: Be the Best, Understand the Urgency, Never Ever Give Up, Have the Courage to Excel, and Make a Contribution. We take pride in our business model and strive to create a positive workplace environment through an exemplary culture.INSPYR Solutions provides Equal Employment Opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. In addition to federal law requirements, INSPYR complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities.#LI-CG3

JOB DESCRIPTION Combined Insurance, a Chubb Company, is seeking a Contact Center Manager to join our fast-paced, high energy, and growing company. For nearly 100 years in the insurance industry, our company has been passionate about serving our customers and providing them peace of mind and protection when they need it the most. Come build your career here, along with other positive, hard-working, talented professionals-just like you!Job Summary The Contact Center Manager for the Customer Experience Delivery Center (CEDC) leads a team of contact center representatives responsible for service delivery through targeted inbound and outbound call retention efforts. The manager is responsible for the performance and effectiveness of the team, processes, and service outcomes. Equally important the manager executes on best practices that drive operational efficiency, service quality excellence, and employee engagement while being accountable for the achievement of customer loyalty, engagement, and satisfaction.This role will effectively coach their staff to a high level of performance while maintaining employee engagement and motivation. They will implement retention strategies to achieve retention targets by working closely with internal partners to reduce the cancellation rate and maintain revenue. Additionally, this role will perform analysis to determine root cause of service breakdowns and make recommendations on new processes, develop improvements, and track success.ResponsibilitiesCommunicate with direct reports and peers to ensure goal alignment and connect with other partners to gain supportCreate a great culture and ensure the team is staffed, trained, and developedLead and direct the team to ensure quality service levels and positive customer satisfaction scores for all contactsCoach CSRs to support a high level of performance while maintaining employee engagement and motivationAbility to deliver feedback in a way that drives employee accountability and developmentSupport teammates with individual development in relation to both their current position and future opportunitiesStrong ability to execute vision in a cross-functional and ever-changing environmentParticipating in interviewing and building a high-performing teamCollaborate with management team to design and support events, and contests, and virtual ways to which build engagement and a positive team moraleAssist in planning, assigning, and directing work to balance service levels and workloadsAnalyzes cancellation trends and results at an individual and business segment level.Provides recommendations for improving performance against retention and retained revenue goalsAnalyzes current business processes and provide thoughtful insight to implement improvements to efficiency and effectivenessDemonstrated knowledge of Microsoft Office products with ability to manipulate data in Excel, Word, and PowerPoint quickly and accuratelyExpected to be able work various shifts within 5:30 a.m. - 4:00 p.m. MST timeframe. Monday-Friday. Hybrid Work Schedule, 3 days in office, 2 days remoteRepresents the Combined tenants: Personal Connection, Empathy, Problem-Solving, People Leader and OwnershipOther assignments as requiredCompetenciesProblem Solving:Takes an organized and logical approach to thinking through problems and complex issues.Simplifies complexity by breaking down issues into manageable parts.Looks beyond the obvious to get at root causes.Develops insight into problems, issues and situation. Continuous Learning:Demonstrates a desire and capacity to expand expertise, develop new skills and grow professionally.Seeks and takes ownership of opportunities to learn, acquire new knowledge and deepen technical expertise.Takes advantage of formal and informal developmental opportunities.Takes on challenging work assignments that lead to professional growth Initiative:Willingly does more than is required or expected in the job.Meets objectives on time with minimal supervision.Eager and willing to go the extra mile in terms of time and effort. Is self-motivated and seizes opportunities to make a difference. Adaptability:Ability to re-direct personal efforts in response to changing circumstances.Is receptive to new ideas and new ways of doing things.Effectively prioritizes according to competing demands and shifting objectives.Can navigate through uncertainty and knows when to change course Results Orientation:Effectively executes on plans, drives for results and takes accountability for outcomes.Perseveres and does not give up easily in challenging situations. Recognizes and capitalizes on opportunities.Takes full accountability for achieving (or failing to achieve) desired results Values Orientation:Upholds and models Chubb values and always does the right thing for the company, colleagues and customers.Is direct truthful and trusted by others.Acts as a team player.Acts ethically and maintains a high level of professional integrity.Fosters high collaboration within own team and across the company; constantly acts and thinks "OneChubb"QUALIFICATIONS SkillsStrongABOUT US OUR BENEFITS As a Chubb corporate employee, you have access to one of the most comprehensive benefit plans in the business, designed to meet your needs and help you reach your financial goals. More details can be found here. Chubb is committed to supporting its employees with a comprehensive compensation package that is appropriate in the market where they work. Below are several of the many benefits we offer our employees: Health insurance Dental insurance Tuition reimbursement A company-match 401(k) plan Disability insurance Life insurance Employee referral bonuses ABOUT COMBINED INSURANCE Combined Insurance Company of America is a Chubb company and a leading provider of supplemental accident, health, disability, and life insurance products in North America. Headquartered in Chicago, with satellite office in Columbia, SC, Combined is celebrating over 100 years in business. We are committed to making the world of supplemental insurance easy to access and understand. The company has an A+ rating by the Better Business Bureau and an A + (Superior) financial strength rating by A.M. Best. We are ranked by VIQTORY as the number one Military Friendly Employer in 2023 (over $1 billion revenue category), marking Combined's twelfth consecutive year on the Top 10 list. We pride ourselves on approaching all situations with a Positive Mental Attitude (PMA) and encouraging collaboration.ABOUT CHUBB Chubb is a world leader in insurance. With operations in 54 countries, Chubb provides commercial and personal property and casualty insurance, personal accident and supplemental health insurance, reinsurance, and life insurance to a diverse group of clients. The company is distinguished by its extensive product and service offerings, broad distribution capabilities, exceptional financial strength, underwriting excellence, superior claims handling expertise and local operations globally. Connect with us on Twitter, Facebook, LinkedIn, and Instagram #combined

At PayPal (NASDAQ: PYPL), we believe that every person has the right to participate fully in the global economy. Our mission is to revolutionize commerce globally to make moving money, selling and shopping, personalized and secure.Job Description Summary:The position will report directly to the Manager of Audit Operations based in Austin.The candidate will be responsible for supporting the Global Internal Audit Team through the Professional Practices and Quality Assurance and Improvement Program in areas such as Policy and Procedure Program updates and training, risk assessment, reporting and issue management.Job Description:What you need to know about the roleThe position will report directly to the Manager of Audit Operations based in Austin.The candidate will be responsible for supporting the Global Internal Audit Team through the Professional Practices and Quality Assurance and Improvement Program in areas such as policy and procedure program updates and training, risk assessment, reporting and issue management. Key Responsibilities:Collaborate with cross-functional teams to conduct an enterprise-wide risk assessment to identify areas of concern leading to the development of the annual audit planDevelop and update audit policies and procedures in alignment with industry standards and regulatory requirementsDesign and implement training programs to ensure all audit team members are well-versed in the latest policies and proceduresDrive Internal Audit reporting to support the department's internal and external reporting commitments, including issuance of audit reports to senior management and stakeholders, management of quarterly Board and Committee, and internal stakeholder reportingDevelop key performance indicators through data visualization tools to help assess the efficiency and effectiveness of the department and identify opportunities for improvementContinuously assess and enhance audit processes to drive efficiency and effectiveness in line with IIA standardsOversee the validation process for remediation of Internal Audit issues, including supporting GRC tool management, training for the department, and maintaining relevant policies and proceduresPro-actively developing and maintaining strategic partnerships within the Internal Audit team, the business and respective support areas across PayPalProject management and implementation of large enterprise initiatives for the Internal Audit teamDevelop and maintain constructive working relationships across the Global Internal Audit Team and audit stakeholders globallySKILLS REQUIRED:The successful candidate must possess:Proactive approach driving metrics-based reporting and seeking ways to add valueExcellent relationship and communication skills to be a change management agent and build internal networks within the team and wider companyTeam player with excellent time and project management skills and the ability to successfully manage multiple projects at onceHave excellent critical thinking and problem-solving skillsDetail-oriented with a commitment to maintaining high-quality standardsPassion for understanding the unique PayPal community, along with a passion for understanding the online payments businessAssist multi-location audit teams with various ad hoc requestsAbility to identify problems and recommend solutions to complex projectsWhat do you need to bring:The ideal candidate should have a minimum of 5+ years of External Audit or Internal Audit experience within a large and high growth company that provides financial products and services, and proven experience in project management and audit management.HIGHLY DESIRED:Degree in Accounting, Finance, or a related field with Public Accounting or Financial Services experienceExperience with data visualization tools, such as Tableau or Power BIExperience with audit management and GRC tools, such as AuditBoard or ServiceNow**We know the confidence gap and imposter syndrome can get in the way of meeting spectacular candidates. Please don't hesitate to apply.Additional Job Description:Subsidiary:PayPalTravel Percent:0Our Benefits:At PayPal, we're committed to building an equitable and inclusive global economy. And we can't do this without our most important asset-you. That's why we offer benefits to help you thrive in every stage of life. We champion your financial, physical, and mental health by offering valuable benefits and resources to help you care for the whole you.We have great benefits including a flexible work environment, employee shares options, health and life insurance and more. To learn more about our benefits please visit https://www.paypalbenefits.comWho We Are:Click Here to learn more about our culture and community.PayPal has been revolutionizing commerce globally for more than 25 years. Creating innovative experiences that make moving money, selling, and shopping simple, personalized, and secure, PayPal empowers consumers and businesses in approximately 200 markets to join and thrive in the global economy. For more information, visithttps://www.paypal.com , https://about.pypl.comand https://investor.pypl.com.PayPal provides equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, pregnancy, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, PayPal will provide reasonable accommodations for qualified individuals with disabilities. If you are unable to submit an application because of incompatible assistive technology or a disability, please contact us at [email protected] general requests for consideration of your skills, please Join Our Talent Community.