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Incident Manager Salary in Phoenix, AZ

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Independent Thinking / Self-Initiative: Critical thinkers with ability to focus on things which matter most to achieving outcomes; Commitment to task to produce outcomes without direction and to find necessary resources. Multi-Tasking / Time Management: Prioritize and manage actions to meet changing deadlines and requirements within a high volume, high stress environment. Organizational Skills: Ability to organize people or tasks, adjust to priorities, learn systems, within time constraints and with available resources; Detail-oriented. Problem Solving / Analysis: Ability to solve problems through systematic analysis of processes with sound judgment; Has a realistic understanding of relevant issues. Team-Building / Team Player: Influence the actions and opinions of others in a positive direction and build group commitment. Technical Skills: Apply ITIL v3 principals to the development and daily management of designated service management processes; Develop measurable metrics to drive improved service delivery, drive effective vendor engagements and to demonstrate the effectiveness of specific service management processes; Ensure service management process integration with ServiceNow; Provide strategic insight to IT leadership.Working Conditions Working Conditions: • Works non-regular hours as required • Works within a standard office environment, with minimal travel • Extensive computer work with long periods of sittingCompany Overview Taking Care of Our Nation's Heroes. It's Who We Are. It's What We Do. Do you have a passion for serving those who served? Join the TriWest Healthcare Alliance Team! We're On a Mission to Serve! Our job is to make sure that America's heroes get connected to health care in the community. At TriWest Healthcare Alliance, we've proudly been on that important mission since 1996.DoD StatementOur Department of Defense contract requires US citizenship and a favorably adjudicated DOD background investigation for this position.BenefitsWe're more than just a health care company. We're passionate about serving others! We believe in rewarding loyal, hard-working people who are willing to learn as they grow. TriWest Healthcare Alliance values teamwork. Join our team, fulfill your responsibilities, and you may also be considered for frequent pay raises, overtime opportunities to earn even more, recognition and reward programs, and much more. Of course, we also offer a comprehensive and progressive compensation and benefits package that includes: Medical, Dental and Vision Coverage Generous paid time off 401(k) Retirement Savings Plan (with matching) Short-term and long-term disability, basic life, and accidental death and dismemberment insurance Tuition reimbursement Paid volunteer time *Annual base salary for Colorado, Hawaii and Washington State residents: $114,000-$145,000 depending on experience*Equal Employment OpportunityTriWest Healthcare Alliance is an equal employment opportunity employer. We are proud to have an inclusive work environment and know that a diverse team is a strength that will drive our success. To that end, TriWest strives to create an inclusive environment that cultivates and supports diversity at every organizational level, including hiring and retaining a diverse workforce, and we highly encourages candidates from all backgrounds to apply. Applicants are considered for positions without discrimination on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or any other consideration made unlawful by applicable federal, state, or local laws.
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Leads and manages Business Review Program in accordance of the governance model on behalf of client. Manages Change Review process for clients ensuring client satisfaction and contractual integrity is maintained. Drive strategic value in business reviews to drive growth, expansion and adoptance. Enables service delivery by owning Service-Now documentation. Exceed client expectations and drive the voice of the customer within Logicalis and collaborate across service teams driving up customer experience and success. Coordinates major client work efforts with appropriate Logicalis staff. Leads effort for new client integrations and existing clients' new service and/or device integration or de-integration. Drives process improvements that increase client satisfaction. Enables support team through client specific training. Acts as communication focal point for service effecting incidents. Ensures monthly billing is accurate and time and materials (T&M) efforts are properly tracked. Esnure the customer has a positive experience when onboarding/offboarding new service portfolio items across services Demonstrates and actively promotes an understanding and commitment to the mission of Logicalis through performing behaviors consistent with the organization's values. Maintains a working knowledge of applicable Federal, State, and Local laws and regulations as well as policies and procedures of Logicalis in order to ensure adherence in a manner that reflects honest, ethical and professional behaviors. Supports and conducts self in a manner consistent with client service expectations.Supervisory Responsibilities This job has no supervisory responsibilities. Qualifications To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Education/Experience/Technical Requirements/Certification Education:Bachelor's Degree in a related field. Experience / Technical Requirements10 years experience in IT infrastructure management and/or vendor management; knowledge of IT provider's services and qualifying factors in order to understand how client requirements will affect delivery. 3 years of Account or delivery management experience. Exposure or training in ITIL foundations. Proficient use of all Microsoft Office applications.May consider an equivalent combination of education and experience. CertificationsProject Management Professional (PMP). ITIL V3 or more recent version.Other Skills and Abilities Reasonable technical understanding and ability to translate technical requirements and specifications into easily understood business concepts and vice versa. Ability to provide continuous improvement ideas and opportunities within boundaries of client's limitations (resource, budgetary, legal etc.). Strong organizational skills, attention to detail and flexibility. Ability to multi-task and reprioritize work efforts as necessary. Possess relationship management abilities; strong client-facing skills. Excellent presentation skills. Ability to work under pressure and strong ability to "think on your feet". Self-starter, little direct supervision needed. Outstanding oral, written, and technical/business communication skills. Good understanding of statistical and analytical principles and processes. Ability to interact successfully with all levels of client and IT provider organization.Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this Job, the employee is constantly required to sit, talk, see, hear, and use hands and arms. The employee is frequently required to stand; move about, climb steps or balance and stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to 10 pounds.The above statements describe the general nature and level of work being performed by individuals assigned to this classification. This is not intended to be an exhaustive list of all responsibilities and duties required of personnel so classified. Logicalis is an Equal Opportunity Employer. It is our policy to employ people who are qualified by reason of education, training, experience, and demonstrated performance. We value diversity and inclusion at our company. We do not discriminate on the basis of race, color, religion, national origin, gender, sexual orientation, marital status, age, height, weight, disability, veteran status, or any other reason prohibited by applicable federal or state laws. Salary Compensation Range: $85,000 to $110,800 plus bonus
Manager, Business Continuity & Disaster Recovery
TriWest Healthcare Alliance, Phoenix
We offer remote work opportunities (AK, AR, AZ, CA, *CO, FL, *HI, IA, ID, IL, KS, LA, MD, MN, MO, MT, NE, NV, NM, NC, ND, OK, OR, SC, SD, TX, UT, VA/DC, *WA, WI & WY only)Veterans, Reservists, Guardsmen and military family members are encouraged to apply!Job Summary Responsible for implementing comprehensive business continuity and disaster recovery plans across all lines of business to ensure the resilience and sustainability of our operations in the face of adverse events. They will manage vital aspects of the program, including Risk Assessment, Business Process Change Identification, RTO/RPO Facilitation, Gap Identification, Business Impact Analysis, System Service Level Management, and Technology Change Management. The BCDR Manager is responsible for designing, developing and implementing the change management discipline within enterprise technology.Education & ExperienceRequired: • Bachelor's degree in Business Administration, Information Technology or related field or equivalent work experience • U.S. Citizenship • Must be able to receive a favorable Interim and adjudicated final Department of Defense background investigation • 7+ years of progressively responsible management experience in the business continuity disaster recovery field • Certified Business Continuity Professional (CBCP) accreditation; or equivalent in education and work experience • In-depth knowledge of business continuity and disaster recovery best practices, standards, and methodologies, such as ISO 22301, NIST SP 800-34, and ITIL • Demonstrated experience in developing and implementing business continuity and disaster recovery plans in response to real-world incidents or disasters • Leadership experience in technology change management, governance, or related roles • Working knowledge of change management principles and best practices such as ITIL, COBIT, or other relevant frameworks • Proficient with MS Office Suite and collaboration toolsKey Responsibilities• Facilitate the implementation of business continuity and disaster recovery strategies to minimize the impact of potential disruptions to our business operations. • Collaborate with key stakeholders across the organization to identify critical business functions, processes, and systems, and develop plans to ensure their continued operation in the event of a disaster. • Conduct risk assessments and business impact analyses to identify vulnerabilities and prioritize areas for improvement. • Lead the development and maintenance of business continuity and disaster recovery plans, including documentation, testing, and training for relevant personnel. • Coordinate with external partners, vendors, and government agencies to enhance the organization's disaster preparedness and response capabilities. • Provide regular reporting to senior management and other stakeholders on the status of business continuity and disaster recovery initiatives, including key metrics and performance indicators. • Maintain Continuity of Operations Plan (COOP). • Work with IT representatives to document and maintain DR Plans. • Conduct RTO and RPO recalibration exercises and assesses RTOs and RPOs vs current recovery time and recovery point capabilities.• Develop, maintain, and enforce technology change management policies, procedures, and standards in alignment with industry best practices and regulatory requirements. • Serve as the primary point of contact for technology change management governance, providing guidance and support to project teams and stakeholders on governance-related matters. • Establish and maintain a change control board or committee to review, assess, and approve technology change requests based on predefined criteria and risk assessments. • Monitor and track technology change requests, ensuring that they are properly documented, assessed, and approved in accordance with governance protocols. • Conduct regular audits and reviews of technology change management processes to identify areas for improvement and ensure ongoing compliance with governance standards. • Develop and deliver training programs and materials to educate project teams and stakeholders on technology change management governance requirements and best practices.CompetenciesCoaching / Training / Mentoring: Actively foster actions required for desired business outcomes through ongoing constructive feedback. Computer Literacy: Ability to manage large amounts of complex information easily, communicate clearly, and draw sound conclusions. Creativity / Innovation: Ability to develop unique and novel solutions to problems; view change as necessary. Independent Thinking / Self-Initiative: Critical thinkers with ability to focus on things which matter most to achieving outcomes; commitment to task to produce outcomes without direction and to find necessary resources. Information Management: Ability to manage large amounts of complex information easily, communicate clearly, and draw sound conclusions. Problem Solving / Analysis: Ability to solve problems through systematic analysis of processes with sound judgment; has a realistic understanding of relevant issues. Team-Building / Team Player: Influence the actions and opinions of others in a positive direction and build group commitment.Working ConditionsWorking Conditions: • Availability to work before and after normal business hours and weekends as necessary • Works within a standard office environment and at home when appropriate, with limited travel • Extensive computer work with prolonged sittingCompany Overview Taking Care of Our Nation's Heroes. It's Who We Are. It's What We Do. Do you have a passion for serving those who served? Join the TriWest Healthcare Alliance Team! We're On a Mission to Serve! Our job is to make sure that America's heroes get connected to health care in the community. At TriWest Healthcare Alliance, we've proudly been on that important mission since 1996.DoD StatementOur Department of Defense contract requires US citizenship and a favorably adjudicated DOD background investigation for this position.BenefitsWe're more than just a health care company. We're passionate about serving others! We believe in rewarding loyal, hard-working people who are willing to learn as they grow. TriWest Healthcare Alliance values teamwork. Join our team, fulfill your responsibilities, and you may also be considered for frequent pay raises, overtime opportunities to earn even more, recognition and reward programs, and much more. Of course, we also offer a comprehensive and progressive compensation and benefits package that includes: Medical, Dental and Vision Coverage Generous paid time off 401(k) Retirement Savings Plan (with matching) Short-term and long-term disability, basic life, and accidental death and dismemberment insurance Tuition reimbursement Paid volunteer time *Annual base salary for Colorado, Hawaii and Washington State residents: Approx. $150,000 depending on experience*Equal Employment OpportunityTriWest Healthcare Alliance is an equal employment opportunity employer. We are proud to have an inclusive work environment and know that a diverse team is a strength that will drive our success. To that end, TriWest strives to create an inclusive environment that cultivates and supports diversity at every organizational level, including hiring and retaining a diverse workforce, and we highly encourages candidates from all backgrounds to apply. Applicants are considered for positions without discrimination on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or any other consideration made unlawful by applicable federal, state, or local laws.
Senior Manager Environment Health Safety
Goodall Brazier, Phoenix
Job Title: Senior Manager Environment Health Safety (EHS)Location: Phoenix, AZAbout Us:I am representing a leading heavy civil contractor based in Phoenix, AZ, specializing in underground and utilities construction projects. With a commitment to safety, quality, and sustainability, we take pride in our role in building and maintaining critical infrastructure that serves our community. As we continue to grow, we are seeking a Senior Manager Environment Health Safety (EHS) to join our team and lead our safety efforts to new heights.Position Overview:As the Senior Manager EHS, you will play a pivotal role in ensuring the safety, health, and environmental compliance of our construction operations. You will lead and oversee the development, implementation, and management of EHS programs, policies, and procedures to safeguard our employees, subcontractors, and the communities in which we work. This position reports directly to the Director of Safety and offers an exceptional opportunity for an experienced EHS professional to make a significant impact within a dynamic and growing organization.Key Responsibilities:EHS Leadership: Provide strategic leadership and direction for the EHS function, promoting a culture of safety excellence throughout the organization.Regulatory Compliance: Ensure compliance with all local, state, and federal regulations related to environmental, health, and safety.Safety Programs: Develop, implement, and manage comprehensive EHS programs, including hazard assessment, safety training, incident investigation, and emergency response plans.Risk Assessment: Identify potential hazards and risks associated with construction projects and take proactive measures to mitigate them.Training and Education: Oversee the development and delivery of EHS training programs to ensure that all employees and subcontractors are well-informed and trained on safety protocols.Safety Culture: Foster a safety-conscious culture by promoting employee engagement, recognition, and continuous improvement initiatives.Performance Metrics: Establish and monitor key performance indicators (KPIs) to track and report on EHS performance, making data-driven improvements.Incident Management: Lead incident investigations, root cause analysis, and the development of corrective and preventive action plans.Auditing and Inspections: Conduct regular EHS audits and inspections, addressing findings promptly and implementing corrective actions.Community Relations: Build positive relationships with local communities and regulatory agencies to demonstrate our commitment to environmental stewardship and safety.Qualifications:Bachelor's degree in Environmental Science, Safety Management, or related field (Master's degree preferred).8+ years of EHS management experience, with a focus on heavy civil construction, underground, and utilities projects.Strong knowledge of EHS regulations and best practices.Professional certifications in EHS (e.g., CSP, CIH, CHMM) preferred.Excellent leadership, communication, and interpersonal skills.Proven ability to influence and drive change.Experience managing EHS budgets and resources.Proficiency in EHS software and reporting tools.Valid driver's license and willingness to travel to project sites as needed.Compensation:The Senior Manager EHS position offers a competitive base salary in the range of $140,000 to $180,000 per year, commensurate with experience and qualifications. In addition to the base salary, we provide a comprehensive benefits package, including health insurance, retirement plans, and professional development opportunities.Be part of a team dedicated to building a safer, more sustainable future for Phoenix and beyond.How to Apply:If you are a Safety Manager with a Heavy Civil background we would love to hear from you. Please email an updated version of your resume to, [email protected]
HSE Manager
Corbins, Phoenix
OverviewAt Corbins, we believe people are first! Our teammates, our partners, and our customers can expect that we genuinely care to serve them and look out for their best interests. Our culture is built on the cornerstone of our Core Values - Passion, Relationships, Innovation, Development and Excellence! They set our expectation of each employee and are integrated in everything we do. As one of the largest contractors in the Southwest and an industry leader in fabrication we continually look for people who share in our Core Values to better themselves and contribute to our mission of changing the construction industry as empowered thought leaders.We are currently seeking a HSE Manager to add to our HSE team. The ideal candidate will have education, training, and experience in the construction HSE field commensurate with the intended duties coupled with a high level of passion, commitment, and dedication to the health and well-being of others. ResponsibilitiesLead the development and implementation of HSE management systems that support the project needs. These will include site-specific plans and programs.Provide technical and behavioral leadership and guidance to the assigned project.Develop, facilitate, and/or conduct HSE training for the project as needed, and assure training is tracked internally as required.Assist management and supervision in the planning, recognition, evaluation, and mediation of risk.Provide direction and guidance for any employees under your supervision.Regularly communicate the status of the project's HSE culture and performance with project and Nox Management.Provide timely and accurate reporting with internal and external support including, but not limited to, claims processing, return to work, light duty assignment, closure of claims, and resolving discrepancies as needed.Lead in investigation of incidents, including causal analyses, and prepare incident report(s).Communicate effectively and regularly with Nox personnel as well as the client, trade partners, visitors, and vendors. Other duties as assigned.Qualifications Prefer a minimum of 6 years of construction HSE experience.At least two years in an HSE leadership role, and experience with craft and work activities to be performed on the project (i.e.: electrical, welding, crane, and equipment operation, rigging, etc.).Capable of providing HSE management for midsize to large projects (?750 employees).Ability to manage teams of 3-10 HSE professionals.Thorough understanding of construction work practices.Thorough understanding of contracts and subcontracts.Excellent written and verbal communication including the use of proper grammar, spelling, etc.Advanced understanding of all aspects of HSE management, including workers comp, disciplinary action, subcontractor management, environmental management, personnel development, law, policies, client management, etc.Advanced knowledge of behavior-based safety and human performance initiatives.Ability to positively motivate others and establish a positive and professional rapport with all employees, other site personnel and customers.Ability to lift 50 pounds, unassisted, frequently throughout the day.Ability to work from various heights via ladders, scaffolds, aerial lifts, catwalks and other safe work platforms and area.Able to work a 40-hour work week, with overtime and off-hour shifts as required.Able to work in extreme weather conditions and elements, indoor or outdoor, including heat, cold, rain, mud, dust, and snow depending on the job location.Education & CertificationsCHST, OHST, ASP (BCSP), CSD (NASP), or BS of OSHOn path to obtain CSP or SMS (BCSP), or MSP (NASP)Subject Matter Expert (SME) knowledge of OSHA standards and any other applicable regulationsCPR/AED/First Aid CertificationSafety Level This is a safety sensitive position and all applicable policies including drug test and background check will apply.Equal Opportunity Employer StatementIt has been and continues to be the long-standing policy of Nox Group to provide equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, national origin, age, disability, or genetics. In addition to federal law requirements, Nox Group complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.
Cyber Security Manager
Beacon Hill Staffing Group, LLC, Phoenix
This position is responsible for guaranteeing that the security needs of stakeholders, vital for safeguarding the organization's objectives and operational workflows, are sufficiently addressed across all dimensions of enterprise architecture. This includes reference models, segment and solution architectures, as well as the resulting systems that support these objectives and workflows.Responsibilities:Lead a team to successfully complete projects, overseeing progress and tracking the status of Authorization to Operate (ATO).Investigate, analyze, and respond to cyber incidents occurring within network environments.Utilize data from various cyber defense tools to analyze and mitigate threats.Interpret, analyze, and report all events and anomalies according to network directives, including initiating, responding to, and reporting discovered events.Evaluate, test, recommend, coordinate, monitor, and maintain cybersecurity policies, procedures, and systems, including access management for hardware, firmware, and software.Ensure alignment of cybersecurity plans, controls, processes, standards, policies, and procedures with established cybersecurity standards.Identify security risks and exposures, determine causes of security violations, and propose procedures to prevent future incidents and enhance security.Develop techniques and procedures for conducting cybersecurity risk assessments, compliance audits, and evaluation and testing of hardware, firmware, and software for potential impacts on system security.Investigate and resolve security incidents such as intrusions, frauds, attacks, or leaks.Provide coaching and guidance to less-experienced professionals and serve as a Value Stream Manager.Core Competencies:Business ContinuityClient Relationship ManagementRisk ManagementSystems IntegrationTechnology AwarenessStrong communication skillsBeacon Hill is an Equal Opportunity Employer that values the strength diversity brings to the workplace. Individuals with Disabilities and Protected Veterans are encouraged to apply.If you would like to complete our voluntary self-identification form, please click here or copy and paste the following link into an open window in your browser: https://jobs.beaconhillstaffing.com/eeoc/Completion of this form is voluntary and will not affect your opportunity for employment, or the terms or conditions of your employment. This form will be used for reporting purposes only and will be kept separate from all other records.Company Profile:Beacon Hill Technologies, a premier National Information Technology Staffing Group, provides world class technology talent across all industries utilizing a complete suite of staffing services. Beacon Hill Technologies' dedicated team of recruiting and staffing experts consistently delivers quality IT professionals to solve our customers' technical and business needs. Beacon Hill Technologies covers a broad spectrum of IT positions, including Project Management and Business Analysis, Programming/Development, Database, Infrastructure, Quality Assurance, Production/Support and ERP roles.Learn more about Beacon Hill Staffing Group and our specialty divisions, Beacon Hill Associates, Beacon Hill Financial, Beacon Hill HR, Beacon Hill Legal, Beacon Hill Life Sciences and Beacon Hill Technologies by visiting www.beaconhillstaffing.com . We look forward to working with you.Beacon Hill. Employing the Future™