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Contact Manager Salary in Phoenix, AZ

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Process Manager

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Software Manager

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Transaction Manager

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Unit Manager

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You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. The salary range for this position is: $99,160 - $178,480.Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors.Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals.For more details on our outstanding benefits, please visit our benefits page on USAAjobs.com.Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting. USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
Manager, Peer to Peer Payments
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Your way to impact:You will oversee the P&L results and growth strategy, including key business drivers such as marketing, pricing, and risk management. You will collaborate closely with the product development team to craft a product strategy and roadmap, informed by customer needs, competitive insights, and commercial impact. Leading high-priority strategic initiatives, you will deliver tangible value to both our customers and the company. 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Marketing Manager
Hayward Holdings, Inc., Phoenix
Hayward Holdings Inc. (NYSE "HAYW") is the largest manufacturer of residential swimming pool equipment in the world, with a significant presence in the commercial pool market that is continuously growing. Hayward designs, manufactures, and markets a full line of residential and commercial pool and spa equipment including pumps, filters, heating, cleaners, salt chlorinators, automation, lighting, safety, flow control and energy solutions at our company owned facilities. Headquartered in Charlotte, North Carolina, Hayward also has facilities in Tennessee, Arizona, and Rhode Island as well as Canada, Spain, France, Australia, and China. This position can be based in Phoenix, Charlotte, Madrid, Barcelona or Lyon.Hayward IMG, a division of Hayward Industries Inc., delivers pool professionals the most reliable and technologically advanced residential and commercial products in more than 60 countries around the world. Our team of experienced and dedicated professionals understands how quality products, prompt service and ready supply impact the smooth running of our customer's businesses.The Marketing Manager must be a dynamic, proactive B2B marketing professional to drive our business in advanced pool equipment categories in 3 distinct global markets: Latin America, Southeast Asia and the Middle East. The successful candidate will be a creative and analytical team member, and will have a proven track record in strategic planning, tactical commercial opportunism and cross-functional project management.The Marketing Manager is responsible for marketing communications across all media platforms - ensuring key messages are communicated effectively to targeted audiences. Reporting to the General Manager, this is a hands-on role in which the manager will produce, or act as liaison with, external agencies to produce impactful advertising, digital content, POP displays, promotions and other marketing materials.The role involves close communication and partnership with the IMG Sales team to ensure that projects are effectively coordinated and executed locally in each market.ResponsibilitiesDevelop and execute marketing programs to increase awareness, build categories and grow demand for Hayward products in Latin America, Southeast Asia and the Middle East for both residential and commercial pools Develop, in conjunction with sales and general management, a 1- and 3-year strategic plan for marketing Ideate, plan, and develop integrated marketing campaigns to increase awareness and demand in the trade channel for all 3 regions. Execute with sales and management, all promotional campaigns adopted in the strategic plan Strategic Plan to include, but not limited to: Facebook, Instagram and WhatsApp messaging and calendar Development and distribution of Monthly IMG newsletter Support for trade shows and dealers events Directing/advising/assisting customers with marketing allowance spend Totally Hayward program management Conduct and analyze Trade surveys (e.g. Net Promoter Score) Management of IMG website content Sales Promotional plan and scheduleOther Duties To Include Work with Hayward Digital Team to update the IMG website. Assist with General customer communications (price increases, policy changes, etc) Manage IMG dealer database Provide sales team and customers with updated product literature Assist sales team with updated sales materilas (e.g. product power point slide decks)Qualifications A proven track record of successful B2B or B2C marketing campaigns and initiatives. Bilingual in English and Spanish required. Education: Bachelor's degree (B.A.) from four-year college or university preferred. Preferred locations include Phoenix, AZ or Charlotte, NC, Madrid, Barcelona, and Lyon. Travel: about 10% to Asia, Middle East, Latin America & CaribbeanExperience With Graphical design packages such as Photoshop, InDesign, or equivalent. Experience with social media platforms Experience with online marketing platforms such as Constant Contact , Mail Chimp (or equivalent) Experience with survey instruments such as Survey Monkey (or equivalent) MS Office programs, particularly PowerPoint, Excel and MS Word
Manager, Business Continuity & Disaster Recovery
TriWest Healthcare Alliance, Phoenix
We offer remote work opportunities (AK, AR, AZ, CA, *CO, FL, *HI, IA, ID, IL, KS, LA, MD, MN, MO, MT, NE, NV, NM, NC, ND, OK, OR, SC, SD, TX, UT, VA/DC, *WA, WI & WY only)Veterans, Reservists, Guardsmen and military family members are encouraged to apply!Job Summary Responsible for implementing comprehensive business continuity and disaster recovery plans across all lines of business to ensure the resilience and sustainability of our operations in the face of adverse events. They will manage vital aspects of the program, including Risk Assessment, Business Process Change Identification, RTO/RPO Facilitation, Gap Identification, Business Impact Analysis, System Service Level Management, and Technology Change Management. The BCDR Manager is responsible for designing, developing and implementing the change management discipline within enterprise technology.Education & ExperienceRequired: • Bachelor's degree in Business Administration, Information Technology or related field or equivalent work experience • U.S. Citizenship • Must be able to receive a favorable Interim and adjudicated final Department of Defense background investigation • 7+ years of progressively responsible management experience in the business continuity disaster recovery field • Certified Business Continuity Professional (CBCP) accreditation; or equivalent in education and work experience • In-depth knowledge of business continuity and disaster recovery best practices, standards, and methodologies, such as ISO 22301, NIST SP 800-34, and ITIL • Demonstrated experience in developing and implementing business continuity and disaster recovery plans in response to real-world incidents or disasters • Leadership experience in technology change management, governance, or related roles • Working knowledge of change management principles and best practices such as ITIL, COBIT, or other relevant frameworks • Proficient with MS Office Suite and collaboration toolsKey Responsibilities• Facilitate the implementation of business continuity and disaster recovery strategies to minimize the impact of potential disruptions to our business operations. • Collaborate with key stakeholders across the organization to identify critical business functions, processes, and systems, and develop plans to ensure their continued operation in the event of a disaster. • Conduct risk assessments and business impact analyses to identify vulnerabilities and prioritize areas for improvement. • Lead the development and maintenance of business continuity and disaster recovery plans, including documentation, testing, and training for relevant personnel. • Coordinate with external partners, vendors, and government agencies to enhance the organization's disaster preparedness and response capabilities. • Provide regular reporting to senior management and other stakeholders on the status of business continuity and disaster recovery initiatives, including key metrics and performance indicators. • Maintain Continuity of Operations Plan (COOP). • Work with IT representatives to document and maintain DR Plans. • Conduct RTO and RPO recalibration exercises and assesses RTOs and RPOs vs current recovery time and recovery point capabilities.• Develop, maintain, and enforce technology change management policies, procedures, and standards in alignment with industry best practices and regulatory requirements. • Serve as the primary point of contact for technology change management governance, providing guidance and support to project teams and stakeholders on governance-related matters. • Establish and maintain a change control board or committee to review, assess, and approve technology change requests based on predefined criteria and risk assessments. • Monitor and track technology change requests, ensuring that they are properly documented, assessed, and approved in accordance with governance protocols. • Conduct regular audits and reviews of technology change management processes to identify areas for improvement and ensure ongoing compliance with governance standards. • Develop and deliver training programs and materials to educate project teams and stakeholders on technology change management governance requirements and best practices.CompetenciesCoaching / Training / Mentoring: Actively foster actions required for desired business outcomes through ongoing constructive feedback. Computer Literacy: Ability to manage large amounts of complex information easily, communicate clearly, and draw sound conclusions. Creativity / Innovation: Ability to develop unique and novel solutions to problems; view change as necessary. Independent Thinking / Self-Initiative: Critical thinkers with ability to focus on things which matter most to achieving outcomes; commitment to task to produce outcomes without direction and to find necessary resources. Information Management: Ability to manage large amounts of complex information easily, communicate clearly, and draw sound conclusions. Problem Solving / Analysis: Ability to solve problems through systematic analysis of processes with sound judgment; has a realistic understanding of relevant issues. Team-Building / Team Player: Influence the actions and opinions of others in a positive direction and build group commitment.Working ConditionsWorking Conditions: • Availability to work before and after normal business hours and weekends as necessary • Works within a standard office environment and at home when appropriate, with limited travel • Extensive computer work with prolonged sittingCompany Overview Taking Care of Our Nation's Heroes. It's Who We Are. It's What We Do. Do you have a passion for serving those who served? Join the TriWest Healthcare Alliance Team! We're On a Mission to Serve! Our job is to make sure that America's heroes get connected to health care in the community. At TriWest Healthcare Alliance, we've proudly been on that important mission since 1996.DoD StatementOur Department of Defense contract requires US citizenship and a favorably adjudicated DOD background investigation for this position.BenefitsWe're more than just a health care company. We're passionate about serving others! We believe in rewarding loyal, hard-working people who are willing to learn as they grow. TriWest Healthcare Alliance values teamwork. Join our team, fulfill your responsibilities, and you may also be considered for frequent pay raises, overtime opportunities to earn even more, recognition and reward programs, and much more. Of course, we also offer a comprehensive and progressive compensation and benefits package that includes: Medical, Dental and Vision Coverage Generous paid time off 401(k) Retirement Savings Plan (with matching) Short-term and long-term disability, basic life, and accidental death and dismemberment insurance Tuition reimbursement Paid volunteer time *Annual base salary for Colorado, Hawaii and Washington State residents: Approx. $150,000 depending on experience*Equal Employment OpportunityTriWest Healthcare Alliance is an equal employment opportunity employer. We are proud to have an inclusive work environment and know that a diverse team is a strength that will drive our success. To that end, TriWest strives to create an inclusive environment that cultivates and supports diversity at every organizational level, including hiring and retaining a diverse workforce, and we highly encourages candidates from all backgrounds to apply. Applicants are considered for positions without discrimination on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or any other consideration made unlawful by applicable federal, state, or local laws.
Manager, Contact Center
Chubb, Phoenix
JOB DESCRIPTION Combined Insurance, a Chubb Company, is seeking a Contact Center Manager to join our fast-paced, high energy, and growing company. For nearly 100 years in the insurance industry, our company has been passionate about serving our customers and providing them peace of mind and protection when they need it the most. Come build your career here, along with other positive, hard-working, talented professionals-just like you!Job Summary The Contact Center Manager for the Customer Experience Delivery Center (CEDC) leads a team of contact center representatives responsible for service delivery through targeted inbound and outbound call retention efforts. The manager is responsible for the performance and effectiveness of the team, processes, and service outcomes. Equally important the manager executes on best practices that drive operational efficiency, service quality excellence, and employee engagement while being accountable for the achievement of customer loyalty, engagement, and satisfaction.This role will effectively coach their staff to a high level of performance while maintaining employee engagement and motivation. They will implement retention strategies to achieve retention targets by working closely with internal partners to reduce the cancellation rate and maintain revenue. Additionally, this role will perform analysis to determine root cause of service breakdowns and make recommendations on new processes, develop improvements, and track success.ResponsibilitiesCommunicate with direct reports and peers to ensure goal alignment and connect with other partners to gain supportCreate a great culture and ensure the team is staffed, trained, and developedLead and direct the team to ensure quality service levels and positive customer satisfaction scores for all contactsCoach CSRs to support a high level of performance while maintaining employee engagement and motivationAbility to deliver feedback in a way that drives employee accountability and developmentSupport teammates with individual development in relation to both their current position and future opportunitiesStrong ability to execute vision in a cross-functional and ever-changing environmentParticipating in interviewing and building a high-performing teamCollaborate with management team to design and support events, and contests, and virtual ways to which build engagement and a positive team moraleAssist in planning, assigning, and directing work to balance service levels and workloadsAnalyzes cancellation trends and results at an individual and business segment level.Provides recommendations for improving performance against retention and retained revenue goalsAnalyzes current business processes and provide thoughtful insight to implement improvements to efficiency and effectivenessDemonstrated knowledge of Microsoft Office products with ability to manipulate data in Excel, Word, and PowerPoint quickly and accuratelyExpected to be able work various shifts within 5:30 a.m. - 4:00 p.m. MST timeframe. Monday-Friday. Hybrid Work Schedule, 3 days in office, 2 days remoteRepresents the Combined tenants: Personal Connection, Empathy, Problem-Solving, People Leader and OwnershipOther assignments as requiredCompetenciesProblem Solving:Takes an organized and logical approach to thinking through problems and complex issues.Simplifies complexity by breaking down issues into manageable parts.Looks beyond the obvious to get at root causes.Develops insight into problems, issues and situation. Continuous Learning:Demonstrates a desire and capacity to expand expertise, develop new skills and grow professionally.Seeks and takes ownership of opportunities to learn, acquire new knowledge and deepen technical expertise.Takes advantage of formal and informal developmental opportunities.Takes on challenging work assignments that lead to professional growth Initiative:Willingly does more than is required or expected in the job.Meets objectives on time with minimal supervision.Eager and willing to go the extra mile in terms of time and effort. Is self-motivated and seizes opportunities to make a difference. Adaptability:Ability to re-direct personal efforts in response to changing circumstances.Is receptive to new ideas and new ways of doing things.Effectively prioritizes according to competing demands and shifting objectives.Can navigate through uncertainty and knows when to change course Results Orientation:Effectively executes on plans, drives for results and takes accountability for outcomes.Perseveres and does not give up easily in challenging situations. Recognizes and capitalizes on opportunities.Takes full accountability for achieving (or failing to achieve) desired results Values Orientation:Upholds and models Chubb values and always does the right thing for the company, colleagues and customers.Is direct truthful and trusted by others.Acts as a team player.Acts ethically and maintains a high level of professional integrity.Fosters high collaboration within own team and across the company; constantly acts and thinks "OneChubb"QUALIFICATIONS SkillsStrongABOUT US OUR BENEFITS As a Chubb corporate employee, you have access to one of the most comprehensive benefit plans in the business, designed to meet your needs and help you reach your financial goals. More details can be found here. Chubb is committed to supporting its employees with a comprehensive compensation package that is appropriate in the market where they work. Below are several of the many benefits we offer our employees: Health insurance Dental insurance Tuition reimbursement A company-match 401(k) plan Disability insurance Life insurance Employee referral bonuses ABOUT COMBINED INSURANCE Combined Insurance Company of America is a Chubb company and a leading provider of supplemental accident, health, disability, and life insurance products in North America. Headquartered in Chicago, with satellite office in Columbia, SC, Combined is celebrating over 100 years in business. We are committed to making the world of supplemental insurance easy to access and understand. The company has an A+ rating by the Better Business Bureau and an A + (Superior) financial strength rating by A.M. Best. We are ranked by VIQTORY as the number one Military Friendly Employer in 2023 (over $1 billion revenue category), marking Combined's twelfth consecutive year on the Top 10 list. We pride ourselves on approaching all situations with a Positive Mental Attitude (PMA) and encouraging collaboration.ABOUT CHUBB Chubb is a world leader in insurance. With operations in 54 countries, Chubb provides commercial and personal property and casualty insurance, personal accident and supplemental health insurance, reinsurance, and life insurance to a diverse group of clients. The company is distinguished by its extensive product and service offerings, broad distribution capabilities, exceptional financial strength, underwriting excellence, superior claims handling expertise and local operations globally. Connect with us on Twitter, Facebook, LinkedIn, and Instagram #combined
Manager, Audit Operations
PayPal Inc., Phoenix
At PayPal (NASDAQ: PYPL), we believe that every person has the right to participate fully in the global economy. Our mission is to revolutionize commerce globally to make moving money, selling and shopping, personalized and secure.Job Description Summary:The position will report directly to the Manager of Audit Operations based in Austin.The candidate will be responsible for supporting the Global Internal Audit Team through the Professional Practices and Quality Assurance and Improvement Program in areas such as Policy and Procedure Program updates and training, risk assessment, reporting and issue management.Job Description:What you need to know about the roleThe position will report directly to the Manager of Audit Operations based in Austin.The candidate will be responsible for supporting the Global Internal Audit Team through the Professional Practices and Quality Assurance and Improvement Program in areas such as policy and procedure program updates and training, risk assessment, reporting and issue management. Key Responsibilities:Collaborate with cross-functional teams to conduct an enterprise-wide risk assessment to identify areas of concern leading to the development of the annual audit planDevelop and update audit policies and procedures in alignment with industry standards and regulatory requirementsDesign and implement training programs to ensure all audit team members are well-versed in the latest policies and proceduresDrive Internal Audit reporting to support the department's internal and external reporting commitments, including issuance of audit reports to senior management and stakeholders, management of quarterly Board and Committee, and internal stakeholder reportingDevelop key performance indicators through data visualization tools to help assess the efficiency and effectiveness of the department and identify opportunities for improvementContinuously assess and enhance audit processes to drive efficiency and effectiveness in line with IIA standardsOversee the validation process for remediation of Internal Audit issues, including supporting GRC tool management, training for the department, and maintaining relevant policies and proceduresPro-actively developing and maintaining strategic partnerships within the Internal Audit team, the business and respective support areas across PayPalProject management and implementation of large enterprise initiatives for the Internal Audit teamDevelop and maintain constructive working relationships across the Global Internal Audit Team and audit stakeholders globallySKILLS REQUIRED:The successful candidate must possess:Proactive approach driving metrics-based reporting and seeking ways to add valueExcellent relationship and communication skills to be a change management agent and build internal networks within the team and wider companyTeam player with excellent time and project management skills and the ability to successfully manage multiple projects at onceHave excellent critical thinking and problem-solving skillsDetail-oriented with a commitment to maintaining high-quality standardsPassion for understanding the unique PayPal community, along with a passion for understanding the online payments businessAssist multi-location audit teams with various ad hoc requestsAbility to identify problems and recommend solutions to complex projectsWhat do you need to bring:The ideal candidate should have a minimum of 5+ years of External Audit or Internal Audit experience within a large and high growth company that provides financial products and services, and proven experience in project management and audit management.HIGHLY DESIRED:Degree in Accounting, Finance, or a related field with Public Accounting or Financial Services experienceExperience with data visualization tools, such as Tableau or Power BIExperience with audit management and GRC tools, such as AuditBoard or ServiceNow**We know the confidence gap and imposter syndrome can get in the way of meeting spectacular candidates. Please don't hesitate to apply.Additional Job Description:Subsidiary:PayPalTravel Percent:0Our Benefits:At PayPal, we're committed to building an equitable and inclusive global economy. And we can't do this without our most important asset-you. That's why we offer benefits to help you thrive in every stage of life. We champion your financial, physical, and mental health by offering valuable benefits and resources to help you care for the whole you.We have great benefits including a flexible work environment, employee shares options, health and life insurance and more. To learn more about our benefits please visit https://www.paypalbenefits.comWho We Are:Click Here to learn more about our culture and community.PayPal has been revolutionizing commerce globally for more than 25 years. Creating innovative experiences that make moving money, selling, and shopping simple, personalized, and secure, PayPal empowers consumers and businesses in approximately 200 markets to join and thrive in the global economy. For more information, visithttps://www.paypal.com , https://about.pypl.comand https://investor.pypl.com.PayPal provides equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, pregnancy, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, PayPal will provide reasonable accommodations for qualified individuals with disabilities. If you are unable to submit an application because of incompatible assistive technology or a disability, please contact us at [email protected] general requests for consideration of your skills, please Join Our Talent Community.