Escalation Manager Salary in Memphis, TN

The first 3 letters in workplace safety are Y-O-U!TK Elevator is currently seeking an experienced Sr. IT Service Manager located in Germantown, TN. Responsible for the processes and procedures for Service, Quality, Change, Incident, Request, Accesses and Problem Management with specific emphasis on IT Services supporting Sales & Engineering Applications.ESSENTIAL JOB FUNCTIONSResponsible for all process and procedures associated with IT Service Management.Responsible for managing a team that maintains, implements, and continually improves IT services within the enterprise.Accountable for the delivery and results of internal and vendor provided IT solutions to our customers.Coordinate IT customer services and deliverables between Business Relationship Management and Operations.Lead Continual Service Improvement (CSI) activities with input from the Customer Management (CM) tower.Leading or liaising with other support teams, managers, vendors, etc. as needed.Managing communications with Business Area IT and Operations management, Service Desk, and external service partners' that support tk Elevator IT Services.Ensure the availability, quality, and effectiveness of the services offered meet the needs of the TK Elevator customers.Service Level Agreements (SLA'S). Manage all vendors to ensure compliance of contractual SLA's.Participate in TK Elevator Global/Local change control and cross-partner/vendor change control processes.Act as liaison between TK Elevator, vendors and service providers for changes across the organization to ensure technical changes are reviewed and approved before being deployed to production.Provide awareness and scheduling of infrastructure and application activities that can impact the performance of current production services that serve tk Elevator business systems.Manage and maintain within the appropriate systems/databases all relevant data required to support IT Service Management. This includes but is not limited to customer site and contact information, invoice data, service orders, service requests, customer data, etc.Create and maintain all process, procedural, and quality control activities required to ensure world class delivery of IT Service Management to all tk Elevator customers.Directs, manages, plans and oversees the operational and administrative activities of staff. Manages resources including talent acquisition and development and managing staff performance issues.Assess new demand by understanding business challenges and initial requirements and have the vision to translate them into system capability requirements.Document requirements and conduct process and user impact analysis with the Regional and Global stakeholders and plan to deliver complete features and solutions.Responsible for the prioritization of backlog workload per the ITSM guidance and oversee the implementation and maintenance of new and on-going platform activities.Work with development team to conduct technical design impact, release estimates, cost estimates; participate in platform and integration testing.Manage platform operational support with a particular focus on technical integration, including interfaces between impacted and/or dependent applications and Manage stakeholders across the IT landscape.Act as primary POC for ServiceNow ITSM product related activities and escalations impacting Regional and Global level.Coordinating and conducting Pre-UAT and User testing and developing documentation.EDUCATION & EXPERIENCE: BS in Information Systems, Computer Science, or related discipline.ITILv3 Foundation Certificate completion preferred.10+ Years of relevant IT Management experience.Minimum 3 years' relationship management/client service experience.Minimum 10 years' experience delivering IT services and solutions.10+ years of demonstrated experience in each IT Service Management process.EDUCATION & EXPERIENCE: BS in Information Systems, Computer Science, or related discipline.ITILv3 Foundation Certificate completion preferred.10+ Years of relevant IT Management experience.Minimum 3 years' relationship management/client service experience.Minimum 10 years' experience delivering IT services and solutions.10+ years of demonstrated experience in each IT Service Management process.The first 3 letters in workplace safety are Y-O-U!TK Elevator is currently seeking an experienced Sr. IT Service Manager located in Germantown, TN. Responsible for the processes and procedures for Service, Quality, Change, Incident, Request, Accesses and Problem Management with specific emphasis on IT Services supporting Sales & Engineering Applications.ESSENTIAL JOB FUNCTIONSResponsible for all process and procedures associated with IT Service Management.Responsible for managing a team that maintains, implements, and continually improves IT services within the enterprise.Accountable for the delivery and results of internal and vendor provided IT solutions to our customers.Coordinate IT customer services and deliverables between Business Relationship Management and Operations.Lead Continual Service Improvement (CSI) activities with input from the Customer Management (CM) tower.Leading or liaising with other support teams, managers, vendors, etc. as needed.Managing communications with Business Area IT and Operations management, Service Desk, and external service partners' that support tk Elevator IT Services.Ensure the availability, quality, and effectiveness of the services offered meet the needs of the TK Elevator customers.Service Level Agreements (SLA'S). Manage all vendors to ensure compliance of contractual SLA's.Participate in TK Elevator Global/Local change control and cross-partner/vendor change control processes.Act as liaison between TK Elevator, vendors and service providers for changes across the organization to ensure technical changes are reviewed and approved before being deployed to production.Provide awareness and scheduling of infrastructure and application activities that can impact the performance of current production services that serve tk Elevator business systems.Manage and maintain within the appropriate systems/databases all relevant data required to support IT Service Management. This includes but is not limited to customer site and contact information, invoice data, service orders, service requests, customer data, etc.Create and maintain all process, procedural, and quality control activities required to ensure world class delivery of IT Service Management to all tk Elevator customers.Directs, manages, plans and oversees the operational and administrative activities of staff. Manages resources including talent acquisition and development and managing staff performance issues.Assess new demand by understanding business challenges and initial requirements and have the vision to translate them into system capability requirements.Document requirements and conduct process and user impact analysis with the Regional and Global stakeholders and plan to deliver complete features and solutions.Responsible for the prioritization of backlog workload per the ITSM guidance and oversee the implementation and maintenance of new and on-going platform activities.Work with development team to conduct technical design impact, release estimates, cost estimates; participate in platform and integration testing.Manage platform operational support with a particular focus on technical integration, including interfaces between impacted and/or dependent applications and Manage stakeholders across the IT landscape.Act as primary POC for ServiceNow ITSM product related activities and escalations impacting Regional and Global level.Coordinating and conducting Pre-UAT and User testing and developing documentation.

This role is onsite at our office in Memphis, TN. This role is worksite dependent and can only be performed onsite. The shift for this position is an evening shift Monday through Friday 1:30 pm- 10 pm. This also includes a Saturday rotation every 5-weeks from 4 am - 12 pm. When working the Saturday rotation, you would have off the Friday before. POSITION SUMMARYThe Pharmacist Manager is responsible for the managing the day to day operations of a team of Pharmacists and Technicians. Day to day operations include fulfillment/dispensing of specialty medication and related ancillary supplies. Monitors productivity and performance standards, plans and directs work flow and project assignments. Oversees production volume to ensure service standards are met. Identifies and assists in resolving recurring issues impacting team key metrics. Provides input and recommendations for performance management and employee development. Conducts hiring, training and evaluation of staff. Responsible for team's adherence to corporate attendance and employment policies. Recognizes and recommends operational improvements.ESSENTIAL FUNCTIONSManage day to day prescription dispensing in the fulfillment center.Schedule and monitor staff and day to day workflow. Develop employee's skills, evaluate performance and provide feedback. Oversees resolution of employee relations. Conducts hiring, training and evaluation of staff.Develop, track and monitor employee's compliance to quality, service and production standards.Monitor prescription turnaround time so that internal standards and client performance guarantees are met. Assist Senior Pharmacy Manager in monitoring costs to ensure compliance with cost to fill goals. Address staff concerns and day to day operational, system, customer service, quality and professional issues. Work in production as needed.Serve as a point of escalation for issues requiring a higher degree of expertise or discretion to resolve. Represents pharmacy operations in cross-functional meetings and projects.Other special projects and tasks as assigned.QUALIFICATIONSB.S or Pharm. D. in Pharmacy3-5 years relevant experienceHome Infusion/Specialty Pharmacy experience preferredPharmacist License in good standing in the state in which the facility is locatedPC skills including proficiency in Microsoft officeGood organizational ability; Strong attention to detail; Ability to work in fast-paced production environment; willingness to work a flexible schedule based on business needs.If you will be working at home occasionally or permanently, the internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload.About Evernorth Health ServicesEvernorth Health Services, a division of The Cigna Group, creates pharmacy, care and benefit solutions to improve health and increase vitality. We relentlessly innovate to make the prediction, prevention and treatment of illness and disease more accessible to millions of people. Join us in driving growth and improving lives.Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws. If you require reasonable accommodation in completing the online application process, please email: [email protected] for support. Do not email [email protected] for an update on your application or to provide your resume as you will not receive a response. The Cigna Group has a tobacco-free policy and reserves the right not to hire tobacco/nicotine users in states where that is legally permissible. Candidates in such states who use tobacco/nicotine will not be considered for employment unless they enter a qualifying smoking cessation program prior to the start of their employment. These states include: Alabama, Alaska, Arizona, Arkansas, Delaware, Florida, Georgia, Hawaii, Idaho, Iowa, Kansas, Maryland, Massachusetts, Michigan, Nebraska, Ohio, Pennsylvania, Texas, Utah, Vermont, and Washington State.