Program Manager Salary in Seattle, WA

DESCRIPTIONThe Planning Analytics and Workforce Strategies (PAWS) team within the Amazon Grocery Logistics (AGL) org owns workforce planning integration and strategic support for businesses including Amazon Fresh (Fulfillment Centers and Distribution Centers), Customer Experience Operations (CXO), Whole Foods Market (WFM) as well as 3rd Party (3P) merchants partnering with Amazon. The AGL-PAWS team develops and manages a Workforce Planning Product Suite that solves for the unique challenges and requirements of ultrafast businesses via customizable, operator-friendly tools and processes.We are looking for a dynamic, experienced Program Manager with a strong delivery record and proven success to own key aspects of Grocery workforce planning/management, including managing and optimizing shift posting systems and processes. A highly analytical candidate with project management experience is an ideal fit, as this role will require cross-functional partnership with multiple operational and technical teams (Workforce Planning, Field Ops, Business Intelligence Engineers, Business Analytics, Data Engineering, Workforce Staffing, Change Enablement, Tech, Finance , HR, Legal and other teams as applicable) to lead, influence and support business critical projects and initiatives. Due to the nature of the business, you will also be expected to interact internally with senior-level audiences to provide updates and make strategic recommendations that will achieve the long-term vision for optimal balance between associate experience and business/customer needs. Documentation of requirements, project management and cross-team coordination skills are essential.Key job responsibilities* Lead and participate in cross-functional work to scope and execute complex projects across multiple organizations and stakeholders* Gather and analyze data to identify ways to improve, centralize, standardize and automate processes* Work autonomously in an ambiguous environment, seeking to understand business problems, automation limitations, scaling factors, boundary conditions and reasons behind leadership decisions* Develop, implement, report and govern KPI reporting for a portfolio of programs, providing visibility to the milestones, and performance across all projects* Roll up your sleeves and do whatever is necessary; general manager / owner mentalityWe are open to hiring candidates to work out of one of the following locations:Nashville, TN, USA | Seattle, WA, USABASIC QUALIFICATIONS- 3+ years of program or project management experience- 3+ years of defining and implementing process improvement initiatives using data and metrics experience- Experience using data and metrics to determine and drive improvements- Experience working cross functionally with tech and non-tech teams- Bachelor's degree in business, engineering, operations, supply chain, transportation logistics- Knowledge of Excel (Pivot Tables, VLookUps) at an advanced level and SQL- High attention to detail including proven ability to manage multiple competing projects and priorities simultaneously- Ability to analyze data to develop/communicate insights to various audiences (teammates, partner teams and leadership)PREFERRED QUALIFICATIONS- Master's degree in business, engineering, operations, supply chain, transportation logistics- Experience in labor planning or workforce management, particularly within a retail operations context- Practical application of project management and operations methodologies including PMP/Lean Six Sigma/Kaizen- Advanced knowledge of analytical tools such as SQL, Tableau, MS Excel, or Microsoft AccessAmazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit https://www.amazon.jobs/en/disability/us.Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $59,300/year in our lowest geographic market up to $142,800/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit https://www.aboutamazon.com/workplace/employee-benefits. Applicants should apply via our internal or external career site.

DESCRIPTIONAmazon’s Legal Department is seeking a talented and experienced Program Manager to support Amazon Web Services (AWS). AWS is at the forefront of the cloud computing service industry, providing IT infrastructure services such as on-demand compute capacity, storage, database, network and content delivery, artificial intelligence, Internet of Things (IOT) services, and more. The successful candidate will join the AWS Legal Regulatory Risk Management & Compliance (R2MC) team.As a Program Manager for R2MC, you will drive projects focused on development, implementation, and improvement of systems and processes that support AWS data center construction, operations, and compliance. You will collaborate with stakeholders across teams and provide legal operational support for a wide range of cutting-edge regulatory issues, including environmental, health and safety, trade, transportation and logistics, sustainability and social responsibility, and product safety compliance.To be successful in this role, you must be able to work efficiently and independently in a fast-paced environment. You will need the ability to root cause problems, think creatively and strategically to identify solutions for both the short- and long-term, and then effectively present your recommendations to stakeholders. You will be called on to manage large-scale programs and projects, facilitate agreement between teams with different – and sometimes competing – priorities, escalate or act with appropriate urgency to move projects forward even in the face of ambiguity, and communicate clearly both verbally and in writing. We are open to hiring candidates to work out of one of the following locations:Arlington, VA, USA | Seattle, WA, USABASIC QUALIFICATIONS- 3+ years of program or project management experience- Experience working cross functionally with tech and non-tech teams- Experience using data and metrics to determine and drive improvementsPREFERRED QUALIFICATIONS- 3+ years of driving end to end delivery, and communicating results to senior leadership experience- Experience in defining and implementing process improvement initiatives using data and metrics- Experience in stakeholder management, dealing with multiple stakeholders at varied levels of the organization- Bachelor's degreeAmazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit https://www.amazon.jobs/en/disability/us.Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $59,300/year in our lowest geographic market up to $142,800/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit https://www.aboutamazon.com/workplace/employee-benefits. Applicants should apply via our internal or external career site.

DESCRIPTIONAmazon's Customer Service (CS) organization is seeking an experienced Senior Program Manager to join the Device, Digital & Alexa CS (D2AS) Team. You will be a key member of the Customer Experience Solutions (CXS) team, which is responsible for driving high-visibility, global programs that directly impact customers every day. You will own and execute complex projects and programs, and will be seen as a thought leader and innovator. The role focuses on innovation, global expansion, adoption, and monitoring of Amazon’s customer service products. These product are designed to help millions of Amazon customers successfully use their Amazon devices (i.e. Kindle, Tablets, Fire TV, Echo) and digital services (i.e. Alexa, Video, Music, Photos) every day.This role is based in Austin (TX, US)/Seattle (WA, US), team. We are looking for a candidate with a strong record of owning and executing strategic, cross-functional projects as well as partnering with other teams to drive impactful customer-facing programs. The ideal candidate sees around corners, has a strategic mindset, shows bias for action in ensuring projects are set up for success, and earns trust through stakeholder engagement.Key job responsibilitiesThe candidate will have a proven record of complex project and program delivery, from conception and design through implementation, measurement, closure and handover. Responsibilities will include:• Develop and deliver compelling presentations, product demos, sample solutions, and discussions to drive awareness and adoption of Amazon’s troubleshooting services.• Collaborate with internal teams to define the product roadmap based on feedback provided by customers using our troubleshooting services.• Define business and systems requirements working with internal customers to improve integration of D2 products within new product business lines and devices.• Liaise with all departments to ensure relevant areas are engaged in time to develop deliverables within their area to support project deliverables. • Support partner teams to refine processes and increase efficiency in line with program objectives.• Make appropriate tradeoffs to optimize time-to-market in consultation with stakeholders.• Manage multiple internal and external, cross-functional and globally distributed stakeholders.• Develop change processes associated with program rollout and ongoing support.• Track delivery against program objectives and implement proposals to improve program services and efficiencies.• Scale programs to expand coverage of existing services or programs to additional domestic and international locations.A day in the life“If you are not sure that every qualification on the list above describes you exactly, we'd still love to hear from you! At Amazon, we value people with unique backgrounds, experiences, and skillsets. If you’re passionate about this role and want to make an impact on a global scale, please apply!”Benefits Summary:“Amazon offers a full range of benefits that support you and eligible family members, including domestic partners and their children. Benefits can vary by location, the number of regularly scheduled hours you work, length of employment, and job status such as seasonal or temporary employment. The benefits that generally apply to regular, full-time employees include:1. Medical, Dental, and Vision Coverage2. Maternity and Parental Leave Options3. Paid Time Off (PTO)4. 401(k) Plan”About the teamAmazon revolutionized customer service, now we are changing what customers expect from technical support. We’re responsible for the Customer Experience Solutions for all Amazon Devices and Digital properties, from the Kindle and Echo, to Amazon Music and Prime Video. In this role you will support millions of customers, across many dynamic Amazon businesses.We are open to hiring candidates to work out of one of the following locations:Austin, TX, USA | Seattle, WA, USABASIC QUALIFICATIONS- 5+ years of program or project management experience- Experience using data and metrics to determine and drive improvements- Experience owning program strategy, end to end delivery, and communicating results to senior leadershipPREFERRED QUALIFICATIONS- 5+ years of driving process improvements experience- Master's degree, or MBA in business, operations, human resources, adult education, organizational development, instructional design or related fieldAmazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit https://www.amazon.jobs/en/disability/us.Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $92,500/year in our lowest geographic market up to $185,000/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit https://www.aboutamazon.com/workplace/employee-benefits. This position will remain posted until filled. Applicants should apply via our internal or external career site.

DESCRIPTIONThe Amazon Grocery Logistics (AGL) Delivery team is seeking enthusiastic and high-caliber individuals to drive delivery innovation and performance to the next level. AGL Delivery supports the operations and supply chain for Fresh stores (GS), Fulfillment Centers (GFC), Grocery Partner (GP) stores and Whole Foods Market (WFM) stores. Along with these core businesses, AGL Delivery has future plans for ground-breaking customer offerings to dramatically improve click-to-deliver speeds, product selection, and expansive coverage to create a best-in-class delivery strategy.As a Program Manager on the Sortation and Dispatch team, you will be responsible for delivery related Under The Roof (UTR) Processes for our Grocery Delivery businesses. The PM will support delivery functions for launch of new Fresh buildings, partner on designs, build, improve and roll out new processes to reduce cost and improve quality. Building a robust process in our physical stores to ensure a high quality pick up experience for the delivery partners is critical to the success of the Grocery Delivery programs. The role requires scoping and creating project plans, developing processes, coordinating, driving execution, and communicating to senior management on status, risks, and process/product changes. This PM will manage key metrics related to Delivery quality for Grocery Delivery, roll out a major process change in 2024, and develop the roadmap to further improve quality and reduce cost through network standardization.In order to accomplish this, the individual must think strategically and make data driven decisions. Candidates will be leaders who can prioritize well, communicate clearly, foster collaboration, manage direct reports, and have a consistent track record of delivering results. You must have the experience and capability to create and present documentation for senior executives and align your roadmap with AGL’s strategic objectives. Executive level written and verbal communication skills are essential. You should be experienced in working with large number of external stakeholders, operators and dive deep to provide data driven recommendations. These roles require scoping and creating project plans, developing processes, coordinating and driving execution, and communicating to senior management on status, risks and process/product changes. Cross-team coordination, project management and executive presentation skills are essential. Position can be located out of Seattle, Nashville or New York City. Key job responsibilities Key Responsibilities - Manage full lifecycle of complex cross-functional programs with considerable impact across multiple organizations - Development of the overall program strategy, tactically driving teams in and outside of your organization to deliver - Define the program (mission, vision, tenets), set objectives, analyze data and drive improvements that are quantified with metrics - Work autonomously in an ambiguous environment, seeking to understand business problems, automation limitations, scaling factors, boundary conditions and reasons behind leadership decisions - Partner with teams across the business you support and beyond to source, allocate, and coordinate resources - Partner with customers, internal/external teams, and engineering teams to determine what projects move forward and in what priority order - Oversee gaps between teams, processes and systems, helping teams reduce exposure to classic failure modes (e.g., requirements not sufficiently understood or documented, ineffective cross-team collaboration, long-term impact(s) from third-party solutions, security not considered, insufficient stakeholder review, etc.) - Solve ambiguous problems and proactively identify and mitigate risks (before they become roadblocks) - Work with program managers, business leaders and executive team to communicate and impact critical business initiatives - Develop, implement, and govern KPI reporting for a portfolio of programs, providing visibility to the milestones, and performance across all projects - Engage other Amazon business units globally to share best practices and improve end to end outcomes for Amazon customers - Roll up your sleeves and do whatever is necessary; general manager / owner mentality - Create, communicate, and manage budget for projectsWe are open to hiring candidates to work out of one of the following locations:Nashville, TN, USA | New York, NY, USA | Seattle, WA, USABASIC QUALIFICATIONS- 2+ years of program or project management experiencePREFERRED QUALIFICATIONS- Knowledge of Lean principles and DMAIC methodology- Experience in MS Access and SQL- Experience in requirement gathering and ability to write clear and detailed requirement documentAmazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit https://www.amazon.jobs/en/disability/us.Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $47,500/year in our lowest geographic market up to $107,200/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit https://www.aboutamazon.com/workplace/employee-benefits. This position will remain posted until filled. Applicants should apply via our internal or external career site.

DESCRIPTIONThe Drop is looking for a talented, smart and enthusiastic Catalog and Buying Operations Program Manager. This role will focus on reducing defects in the catalog (including new ASIN setup) and the Purchase Order issuance process. The Program Manager will work closely with the Retail Business Solutions (RBS) team on catalog hygiene as well as issuing and maintaining Purchase Orders to our vendors. The core success metrics for this role are number of catalog defects and number of Purchase Orders issued correctly the first time.The ideal candidate will leverage strong program management skills and be able to thrive in a fast-moving entrepreneurial environment. The Program Manager must be a thoughtful, high-energy, self-starter, with strong business acumen, acute analytical skills, and the demonstrated ability to use creative thinking and innovation to solve complex problems. They will be intellectually curious, goal and detail oriented, and put our customer first at all times.At a strategic level, this role will involve working with Sourcing, Brand Management, Planning, Retail Business Services (RBS), and Logistics to come up with solves to optimize our Purchase Order issuance process. What makes this job awesome is the chance to be part of a new and rapidly scaling business within Amazon. There will be opportunities to define and build processes harnessing the best of what exists within Amazon.Key job responsibilities• Set up and maintain product catalog across multiple suppliers• Lead and oversee the execution of CX and catalog content audits, adhering to established processes, guidelines, and Standard Operating Procedures (SOPs), while ensuring utmost accuracy and efficiency.• Be a visible and vocal role model across the wider business for Amazon’s customer-centric culture, championing catalog quality needs and using data and technology to anticipate and exceed them.• Lead strategic initiatives to identify and eliminate defects within Amazon’s e-commerce platforms and product catalog.• Drive efficiency and focus by ensuring on-time execution of the product development calendar and catalog maintenance.• Manage all Purchase Orders (PO) for The Drop, including PO issuance, fixing related catalog issues in partnership with applicable internal and external vendor/RBS to correct issues .• Own all required PO maintenance to mitigate defects, ensuring completion within allotted SLA.• Stay current on backend changes to the Purchase Order process changes, including enhancements to Procurement Portal, Bento, Paragon, etc that impact our buying operations.• Partner with the Amazon Private Brands to ensure our specific use-cases are incorporated into requirements for new tools.We are open to hiring candidates to work out of one of the following locations:Seattle, WA, USABASIC QUALIFICATIONS- 3+ years of program or project management experience- 3+ years of defining and implementing process improvement initiatives using data and metrics experience- Knowledge of Excel (Pivot Tables, VLookUps) at an advanced level and SQL- Experience using data and metrics to determine and drive improvements- Experience working cross functionally with tech and non-tech teams- 5+ years of supply chain experiencePREFERRED QUALIFICATIONS- 3+ years of driving end to end delivery, and communicating results to senior leadership experience- 3+ years of driving process improvements experience- Experience in stakeholder management, dealing with multiple stakeholders at varied levels of the organization- Experience building processes, project management, and schedules- Knowledge of Amazon SCOT systems and data, including PO Management (Bento, Procurement Portal, Retail Assistant) as well as the Amazon Catalog (Selection and Vendor Central)Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit https://www.amazon.jobs/en/disability/us.Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $59,300/year in our lowest geographic market up to $142,800/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit https://www.aboutamazon.com/workplace/employee-benefits. Applicants should apply via our internal or external career site.

DESCRIPTIONAmazon is looking for a experienced Program Manager to join our growing CCMS/Program Team. The role will have an opportunity to make a difference to our business by working on and initiating projects in a fast-paced environment and ultimately delivering results. It is critical to Amazon’s on-going success that we provide the highest service to our employees. The role requires a strong Program Manager with experience managing complex portfolio of projects with ambiguous requirements and winning the trust of stakeholders who are never satisfied. The ideal candidate will possess a strong analytical background that enables him/her to analyze and standardize workflow activities across his/her team. He/she will experience a wide range of problem solving situations, ranging from short term to strategic to decisions requiring use of data collection and analysis. The successful candidate possesses superb business judgment, with a track record of successful relationship management, with experience generating and managing plans, reports, and analyses. The position requires an individual who can work autonomously in a highly demanding and often ambiguous environment, with strong attention to detail and exceptional organizational skills. Key job responsibilities•Program Management: Drive program and project deliverables, provide strategic direction, escalation management, and deliver regular communications to program stakeholders. Take on large change leadership responsibility in this role.•Collaboration: Sift through competing priorities and complex requirements to clarify and solidify the roadmap, collaborate with business owners, technology, delivery teams and operations partners to bring the roadmap to fruition, and define and monitor metrics that measure the success of the portfolio.•Meticulous organizational skills, high attention to detail, spot-on judgement, and ultimately an unbending predisposition that vigorously advocates for the customer.•Communication: Own communications to project members and stakeholders on progress, issues, and risks including regular status updates and various white paper analysis•Deliver Mechanisms: Design and implement new or modified regional and roll out of new tools/processes to meet long term CS-connect migration needs; partner with development team on gap analysis and prioritization of critical strategic components of the deployments.• Operational Excellence: Drive regional and global process optimization to fully exploit the technology and non-technology solutions while balancing the business need for flexibility and appropriate localization•Measurement: Develop measures to define progress and ultimate success; establish ongoing inspecting mechanisms for planning and ultimately achieving Program/business goals.A day in the lifeThis is a hybrid role, requiring Program Manager to be on-site at least 3days/week in corporate office.“If you are not sure that every qualification on the list above describes you exactly, we'd still love to hear from you! At Amazon, we value people with unique backgrounds, experiences, and skillsets. If you’re passionate about this role and want to make an impact on a global scale, please apply!”Benefits Summary:“Amazon offers a full range of benefits that support you and eligible family members, including domestic partners and their children. Benefits can vary by location, the number of regularly scheduled hours you work, length of employment, and job status such as seasonal or temporary employment. The benefits that generally apply to regular, full-time employees include:1. Medical, Dental, and Vision Coverage2. Maternity and Parental Leave Options3. Paid Time Off (PTO)4. 401(k) Plan”About the teamOur Inclusive team culture values effective communication across teams and levels, while harmonizing the needs of internal and external customers. Your relentless focus on elevating the customer experience will be your guiding principle. Adaptability and prioritization in a dynamic business environment are key attributes. Embracing a goal-oriented, collaborative approach, our team is committed to delivering results. We are open to hiring candidates to work out of one of the following locations:Cupertino, CA, USA | Seattle, WA, USABASIC QUALIFICATIONS- 3+ years of program or project management experience- 3+ years of defining and implementing process improvement initiatives using data and metrics experience- Knowledge of Excel (Pivot Tables, VLookUps) at an advanced level and SQL- Experience using data and metrics to determine and drive improvements- Experience working cross functionally with tech and non-tech teamsPREFERRED QUALIFICATIONS- 3+ years of driving end to end delivery, and communicating results to senior leadership experience- 3+ years of driving process improvements experience- Experience in stakeholder management, dealing with multiple stakeholders at varied levels of the organization- Experience building processes, project management, and schedulesAmazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit https://www.amazon.jobs/en/disability/us.Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $59,300/year in our lowest geographic market up to $142,800/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit https://www.aboutamazon.com/workplace/employee-benefits. Applicants should apply via our internal or external career site.

DESCRIPTIONTransportation Partner Experience (TPX) is seeking a program manager to own key processes and deliverables for our flagship community for Amazon Freight Partner (AFP) Owners, called the Upshift Community.At TPX, our mission is simple: drive engagement, advocacy and business success among the critical functions in Amazon’s supply chain and logistics networks. We do this by building digital communities that connect, inform, and inspire the ecosystem of entrepreneurs and business owners who partner with Amazon to improve delivery flexibility, speed and reliability for our customers. We measure our success through the positive impact we deliver for community members’ businesses, but also in the relationships we enable community members to build with each other and Amazon.If you’re looking to build community through new strategies and processes, we’re your perfect match. Come help us learn, invent, and grow!Key job responsibilitiesAs a program manager for TPX's Upshift community, you will be responsible for several key items that ensure the community's success. This includes (1) onboarding and inactive user strategy , (2) content development, execution, and promotion, and (3) mechanism and stakeholder management to name a few. This role has regular visibility to Sr. Manager and Director level leadership stakeholders.We are open to hiring candidates to work out of one of the following locations:Seattle, WA, USABASIC QUALIFICATIONS- 3+ years of program or project management experience- 3+ years of defining and implementing process improvement initiatives using data and metrics experience- Knowledge of Excel (Pivot Tables, VLookUps) at an advanced level and SQL- Experience using data and metrics to determine and drive improvements- Experience working cross functionally with tech and non-tech teamsPREFERRED QUALIFICATIONS- 3+ years of driving end to end delivery, and communicating results to senior leadership experience- 3+ years of driving process improvements experience- Experience in stakeholder management, dealing with multiple stakeholders at varied levels of the organization- Experience building processes, project management, and schedulesAmazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit https://www.amazon.jobs/en/disability/us.Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $59,300/year in our lowest geographic market up to $142,800/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit https://www.aboutamazon.com/workplace/employee-benefits. Applicants should apply via our internal or external career site.

IMPACT Group is a certified woman-owned career management company that focuses on leadership and career development, relocation, and outplacement solutions. Our global team of 300+ are united on one idea: People can succeed, on all levels of personal and professional development. We are focused on empowering leaders and employees to move through their careers and embrace a clear path forward. We are an expert when it comes to leadership development solutions for executives, rising leaders, and women. The Leadership Development division of IMPACT Group partners with companies of all sizes - large and small, national, and global - to give people the knowledge, skills, and tools to develop and grow.IMPACT Group's mission is to make a positive impact on the lives we touch. Our business model emphasizes the importance of showing value to clients while providing the highest quality of services available to developing leaders and transitioning employees and their families.We are seeking an experienced program manager with a proven ability to strategize and execute high-level program initiatives. The ideal candidate has a strong talent for project coordination and delegation. Ultimately, the program manager seeks to optimize productivity and nurture program success from start to finish. The program manager oversees the planning, executing, and tracking of leadership development programs purchased by our clients for their employees. Programs are typically cohorts of employees who are rising women, rising leaders, high-potential employees, etc. Delivery of programs can be virtual via videoconference tools and/or in person.This job is remote, requires being within 30 minutes proximity to a major airport, and can be located in the following states: FL, GA, IL, MI, MO, NC, TXPlanning the ProgramUnderstand project scope and budget.Work with clients on which employees are participating in the program.Create program timelines.Engage staff resources needed to work on programs including but not limited to coaches, facilitators, and instructional designers.Create rate cards for paying staff for working on the program.Applies knowledge of instructional design and adult learning theory to create virtual webinars, facilitator guides, participant guides, coaching guides, and PowerPoint slide decks.Coordinate with clients and staff on program launch/kick-off and other onsite events if applicable.Define the program controls, processes, procedures, and reporting to manage the program.Designate program milestonesExecuting and Tracking the ProgramManage the daily life cycle of the program.Monitor progress to ensure milestones are being met.Manage risks and issues that occur throughout the life of the program and take measures to correct them when they occur.Manage the staff resources across the project ensuring they are delivering quality work on time and according to project scope.Communicate with client stakeholders about the progress of programs, milestone completion/participant success, roadblocks, and how it got back on track.QualificationsAt least 3-5 years of experience managing and/or training/leadership programs.Organized and able to manage multiple, competing priorities.Excellent influence skills - able to influence others in an organization up, down, and sideways.Skilled in Microsoft Office including Word, Excel, PowerPoint, Outlook, and Teams.Experienced in web meeting tools such as Teams and Zoom.Able to travel overnight in the United States.Coaching experience, facilitation experience, and instructional design skills are highly regarded.Ability to travel to client locations roughly 15%.Credentialed coach through the International Coaching Federation highly regarded.Check our website at www.impactgrouphr.com to learn more.

DESCRIPTIONAre you passionate about improving the quality of Customer experiences? Do you like to dive deep to understand complex problems? Do you strive to create Customer-centric solutions that drive measurable results on metrics that matter for company’s success? Does owning a global charter sound exciting? If yes, then we have the role for you!The vision of the global Brand Experience and Excellence team is to make Amazon the most attractive place for (1) Customers to buy products from Brands, and (2) Brands to sell their products and deliver a great Customer experience. One of the key programs enabling this vision is Amazon Vine, where we invite customers who’ve earned trust in the Amazon community for their insightful reviews to serve as Vine Voices and help fellow shoppers make informed decisions. Voices request products they want to review and try them out free of charge and share their honest, unbiased opinions in a review. Vine helps brands increase discoverability and conversion on their products. Thousands of new products from all types of categories are added daily to the program. We are looking for a Program Manager who will own and drive the Customer and Brand support charter for the Amazon Vine program. In this role, you will be the single threaded owner of user experience/ contact reduction goals. You will be responsible for addressing complex issues faced by Customer and Brand and preventing them from happening over time by proposing and building updates and solutions. You will also be responsible for managing high severity and visibility escalations to mitigate risk to the user experience. This support role is unique because it sits in the business team and gives you an opportunity to influence roadmap for both Amazon Customers and Brands. We are seeking an entrepreneurial and motivated individual with a strong user support and project management background, a passion for customers, exceptional communication skills and a logical mindset with a supreme attention to detail. The ideal candidate will have an intense drive to get to the root cause of complex issues and enjoys deep diving. They will also thrive on challenges to simplify complex operational processes, and have a successful track record of simplifying business processes. Key job responsibilities• Define ideal support experience and goals• Manage support cases requested from both Selling Partners and Customers, including cases involving high-severity escalations and resolve them in defined SLA• Weigh risks, take team’s inputs and make judgment calls in high pressured, ambiguous situations• Conduct deep dives on trends and identify program, policy or process improvements to reduce contact volume over time• Effectively communicate trends, focus areas, solutions and impact to stakeholders, including senior leaders• Drive root cause elimination projects (e.g., updates to help pages, user experience improvements or system updates) in partnership with product and tech teams• Drive standardization of operational procedures; partnering with frontline customer service team, account management team etc. to build repeatable and predictable structures in areas of ambiguity to increase consistency and reliability of operational performance• Identify and implement mechanisms and solutions for continuous improvement in the charterWe are open to hiring candidates to work out of one of the following locations:Seattle, WA, USABASIC QUALIFICATIONS- 2+ years of program or project management experience- Bachelor's degree or equivalent- Strong written and verbal communicationPREFERRED QUALIFICATIONS- Knowledge of Lean principles and DMAIC methodology- Experience with Excel- Experience in requirement gathering and ability to write clear and detailed requirement document- Experience with SQLAmazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit https://www.amazon.jobs/en/disability/us.Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $47,500/year in our lowest geographic market up to $107,200/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit https://www.aboutamazon.com/workplace/employee-benefits. Applicants should apply via our internal or external career site.

About AccoladeAccolade (Nasdaq: ACCD) provides millions of people and their families with an exceptional healthcare experience that is personal, data driven and value based to help every person live their healthiest life. Accolade solutions combine virtual primary care, mental health support and expert medical opinion services with intelligent technology and best-in-class care navigation. Accolade's Personalized Healthcare approach puts humanity back in healthcare by building relationships that connect people and their families to the right care at the right time to improve outcomes, lower costs and deliver consumer satisfaction. Accolade consistently receives consumer satisfaction ratings over 90%. For more information, visit accolade.com.This is a hybrid role working from our Seattle office. The expectation is that this person is working from our office three days per week.Role overviewThe Program Manager, Employee Experience, reporting to the Director, Organizational Development, is responsible for building, implementing, and managing programs that create meaningful experiences for our employees and in turn, drive value for our people and impact for our business. Your ability to manage various projects/programs simultaneously will be critical to executing on the People & Culture initiatives. The right candidate for this role is someone with a background in building programs from the ground-up and is dedicated to ensuring the delivery of highly effective content that drives key employee experience metrics. If you are looking for the dream opportunity to make a big impact - come join our small but powerful team and shape what the future of our employee experience looks like!A day in the life...Collaborate with People & Culture leadership to develop strategies that promote measurable improvements to employee engagement through internal communications, development programs, performance reviews, and other culture and employee experience initiativesPartner with various stakeholders across the organization to design, implement, and measure world-class performance, employee development, and employee experience programsDrive end-to-end program management including maintaining timelines and project plans, stakeholder alignment, communications, and leading process improvementsDevelop communication strategies to promote awareness and participation in employee experience and development initiativesRegularly evaluate the effectiveness of programs and processes, solicit feedback from stakeholders, and implement enhancements to continuously improve the employee experienceSupport our semi-annual engagement survey and action planning process from design, project planning, launch, results analysis, and action planningOversee the logistics for a talent summit, people leader meetings, and other employee development opportunitiesPlay a key role in our leadership development strategy by supporting trainings, meetings, drafting communications, and building learning content and toolkits Collaborate across the People & Culture team to reimagine our performance review process and make meaningful improvements to the experience for both employees and leadersServe as one of the key ambassadors of our cultural values and lead the charge in strengthening and embedding our values in everything we doManage external partnerships and vendors, building and maintaining strong relationships with key connectionsConsult and contribute to ad-hoc People & Culture initiatives to support the employee experienceWhat we are looking for...5-8 years of experience, 3-5 years in a related field (Talent Management, Leadership Development, Learning & Development, Organizational Development)2+ years of experience designing, managing, and executing on large-scale and complex people programsConfident and natural presenter and facilitatorMethodical approach to requirements gathering, project planning, stakeholder management, and change managementPowerPoint proficiencyStrong attention to detail - you take a 'big picture' approach while still sweating the details Passion for learning with a growth mindsetOutstanding follow through, self-directed and highly motivated with a strong sense of urgencyAbility to work across functions and at all levels of the organization to collaborate and help influence action BenefitsComprehensive medical, dental, vision, life, and disability benefits, including access to Accolade Advocacy, Accolade Care, and Accolade EMO.HDHP medical plan with generous employer contributions towards an HSA401(k) Retirement Plan with matching employer contributionsOpen Time OffGenerous Holiday Schedule + 5 floating holidays18 weeks of paid parental leaveSubsidized commuter benefits programsVirtual access to coaching, self-care activities, and video-based therapy and psychiatry through Ginger1 Volunteer days per yearEmployee Stock Purchase Plan (ESPP) w/ employee discountWe strongly encourage you to be vaccinated against COVID-19.Our people are the Heart of Accolade Together,we are building a great and enduring businessthat truly makes an impact. At Accolade, we are committed to building aworkplace where all can grow and thrive.We do this by living our core values: Member Obsessed For everything we do, we ask ourselves: Is this going to make our member's life measurably better? Be Fearless We think differently. We do what's never been done. We are reinventing healthcare every step of the way. Stronger Together We honor the differences among one another and know that our unique perspectives drive us forward. Genuine Care We care deeply about the human beings we work with and serve. We have each other's back. Embrace Reality We bring the data, tell the truth, and trust each other. Relentless Execution We operate with a bias for action. Take initiative, move fast & have fun. Accolade is committed to being a company that embraces a hybrid work environment where employees can enjoy the best of both worlds - the flexibility to work from home and the opportunity to have a common place to connect, collaborate, and innovate with others in-person. Our hybrid work model requires that employees who live within 40 miles of an Accolade office are required to be in the office for at least two days during the work week. Accolade will provide reasonable accommodation to qualified employees with disabilities or for a sincerely held religious belief. Accolade is an Equal Opportunity and Affirmative Action Employer committed to advancing an inclusive environment for all qualified applicants and employees. We provide employment opportunities, without regard, to any legally protected status in accordance with applicable laws in the US. We are committed to help ensure you have a comfortable and positive interview experience. Accolade, Inc., PlushCare, Inc., and Accolade 2ndMD LLC will never ask you to pay to get a job. Anyone who does this is a scammer. Further, we will never send you a check and ask you to send on part of the money or buy gift cards with it. These are also scams. If you see or lose money to a job scam, report it to the Federal Trade Commission at ReportFraud.ftc.gov. You can also report it to your state attorney general.To review our policy around data use, visit our Accolade Privacy Policy Page. All your information will be kept confidential according to EEO guidelines.Accolade