Branch Manager Salary in Seattle, WA

DESCRIPTIONAmazon's Customer Service (CS) organization is seeking an experienced Senior Program Manager to join the Device, Digital & Alexa CS (D2AS) Team. You will be a key member of the Customer Experience Solutions (CXS) team, which is responsible for driving high-visibility, global programs that directly impact customers every day. You will own and execute complex projects and programs, and will be seen as a thought leader and innovator. The role focuses on innovation, global expansion, adoption, and monitoring of Amazon’s customer service products. These product are designed to help millions of Amazon customers successfully use their Amazon devices (i.e. Kindle, Tablets, Fire TV, Echo) and digital services (i.e. Alexa, Video, Music, Photos) every day.This role is based in Austin (TX, US)/Seattle (WA, US), team. We are looking for a candidate with a strong record of owning and executing strategic, cross-functional projects as well as partnering with other teams to drive impactful customer-facing programs. The ideal candidate sees around corners, has a strategic mindset, shows bias for action in ensuring projects are set up for success, and earns trust through stakeholder engagement.Key job responsibilitiesThe candidate will have a proven record of complex project and program delivery, from conception and design through implementation, measurement, closure and handover. Responsibilities will include:• Develop and deliver compelling presentations, product demos, sample solutions, and discussions to drive awareness and adoption of Amazon’s troubleshooting services.• Collaborate with internal teams to define the product roadmap based on feedback provided by customers using our troubleshooting services.• Define business and systems requirements working with internal customers to improve integration of D2 products within new product business lines and devices.• Liaise with all departments to ensure relevant areas are engaged in time to develop deliverables within their area to support project deliverables. • Support partner teams to refine processes and increase efficiency in line with program objectives.• Make appropriate tradeoffs to optimize time-to-market in consultation with stakeholders.• Manage multiple internal and external, cross-functional and globally distributed stakeholders.• Develop change processes associated with program rollout and ongoing support.• Track delivery against program objectives and implement proposals to improve program services and efficiencies.• Scale programs to expand coverage of existing services or programs to additional domestic and international locations.A day in the life“If you are not sure that every qualification on the list above describes you exactly, we'd still love to hear from you! At Amazon, we value people with unique backgrounds, experiences, and skillsets. If you’re passionate about this role and want to make an impact on a global scale, please apply!”Benefits Summary:“Amazon offers a full range of benefits that support you and eligible family members, including domestic partners and their children. Benefits can vary by location, the number of regularly scheduled hours you work, length of employment, and job status such as seasonal or temporary employment. The benefits that generally apply to regular, full-time employees include:1. Medical, Dental, and Vision Coverage2. Maternity and Parental Leave Options3. Paid Time Off (PTO)4. 401(k) Plan”About the teamAmazon revolutionized customer service, now we are changing what customers expect from technical support. We’re responsible for the Customer Experience Solutions for all Amazon Devices and Digital properties, from the Kindle and Echo, to Amazon Music and Prime Video. In this role you will support millions of customers, across many dynamic Amazon businesses.We are open to hiring candidates to work out of one of the following locations:Austin, TX, USA | Seattle, WA, USABASIC QUALIFICATIONS- 5+ years of program or project management experience- Experience using data and metrics to determine and drive improvements- Experience owning program strategy, end to end delivery, and communicating results to senior leadershipPREFERRED QUALIFICATIONS- 5+ years of driving process improvements experience- Master's degree, or MBA in business, operations, human resources, adult education, organizational development, instructional design or related fieldAmazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit https://www.amazon.jobs/en/disability/us.Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $92,500/year in our lowest geographic market up to $185,000/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit https://www.aboutamazon.com/workplace/employee-benefits. This position will remain posted until filled. Applicants should apply via our internal or external career site.

Penhall Company is the nation's leader in Concrete Services. Constructions Services Include: Concrete Cutting, Removal, Coring, Demolition, Grinding & Grooving, GPR Scanning, and Digital X-RayMain Purpose: The primary responsibility of the Operations Manager is to successfully manage the operations of the Seattle, WA facility as right hand to the Branch Manager. Supports sales, administrative staff, field crew and shop. This person must have strong organizational skills. Oversees operational processes such as estimating, sales, and operational backup and training as needed. The Operations Manager must have the ability to be an assertive leader, make good decisions in a fast-paced environment and an advanced planning mentality to support a high-volume facility. Key Relationships: Internal Branch Manager Regional Vice President Estimators & Sales Representatives External Existing and Potential Customers Industry Associations Specific Role Responsibilities: Develop operations plans and direct overall activities to assist in achieving total construction objectives. Responsible for budgeting, production planning, staffing, and equipment. Follow all company training and procedures. Enforces compliance with policies, procedures, safety rules, and governmental regulations. Utilizes customer service training to establish rapport and assist customers. Answer phone and book calls when needed to support the branch. Oversee that Dispatch orders and relays messages and special instructions to mobile crews and other departments. Reviews and analyzes expenditure, financial, and operations reports to determine requirements for increasing branch profits. Reviews with Branch Manager requisitions for equipment, materials, personnel, and supplies based on project needs. Management of resources, analysis of shop budgets and related construction accounting; understanding of business financials (P&L). Assigns PO numbers and keeps PO log updated. Orders parts/blades/materials. Picks up supplies and runs equipment to jobsites when needed. Adequately complete daily work schedules and equipment paperwork Oversee Dispatch - Knowledge of Dispatch functions from job tickets to coding tickets, etc. Supervises 10+ team members - makes sure they get out of the door each day with all they need. Visits work sites and assess possible jobs to support account managers as needed. Does some estimating/bid work up to $25k. Works on jobs when needed. Sets up all hotels and per diem for operators. Union Labor Relations (as required) - basic principles of labor / management partnerships. Willing to attend and participate in training and development programs as required. Report any damage or needed repairs, any unsafe work conditions, or any accident/injury to Branch Manager or another member of management. Handles all DOT paperwork; all DOT Logbooks and safety requirements each operator turn in daily. Manages Safety issues; presents all Toolbox Talks. Assists with interviewing and hiring. Confidently performs discipline/coaching/mentoring. Travel: 10% Job Requirements Minimum 5+ years of concrete cutting or similar construction industry experience . Work in a fast-paced environment and ability to meet deadlines. Must be at least 18 years of age. High School Diploma preferred. Good communication, interpersonal, and supervisory skills required. Proficient in English business writing and verbal communication, including ability to understand and follow oral and written directions. Must be able to work well in a teamwork environment. Knowledge of terminology used in general construction operations. Detail oriented and works well under pressure. Accept responsibility for own actions; follows through on commitments. The ability to maintain regular and consistent attendance and punctuality. Computer/Office Machines - Microsoft Word, Excel, Outlook. Valid driver's license and acceptable motor vehicle record. Successful completion of pre-employment background check and drug test, and post-hire random drug screening. Penhall Company is an Equal Opportunity Employer. Penhall Company encourages qualified females, minorities, veterans, disabled persons to apply.

DESCRIPTIONIf you are someone who is highly self-motivated, has strong customer centric mindset combined with a solid product management background, and a bent for driving strategic initiatives and delivering top-notch products, this role is for YOU!Amazon’s mission is to be ‘Earth’s most customer-centric company’, and our award-winning Customer Service - Customer Engagement Technology (CS-CET) organization is an essential part of that mission. Amazon CS is one of the largest customer service organizations in the world. Our tens of thousands of Customer Service Associates around the globe provide world-class support to customers 24 hours a day, 7 days a week, and in over 22 languages (and growing).CS-CET Product and Technology organization powers CS by developing cloud-based contact center products. Our contact center technology is used by CSAs around the world to power millions of customer conversations.Contact Center Management Solution Team within CS-CET is looking for a Senior Product Manager to define and execute our roadmap for customer service call center management products, working across CS Technical Development, AWS Technical Development, Operations, and CS/Non-CS Business Verticals. Specifically, you will be identifying and prioritizing features required to scale CS global call center management products on a cloud based infrastructure, allowing CSAs handle customer contacts anywhere in the world.You will be part of a Global Product and Technology team whose innovations and strategies will influence what we build and how we manage our global contact centers. You will partner with teams of software development engineers and technical program managers to execute and iterate on solve the needs of customers who contact Amazon CS.A successful candidate is an effective communicator, has demonstrated the ability to earn the trust of stakeholders across a cross-functional team of individuals, is data-driven, and has experience managing complex business challenges. You are customer obsessed and not afraid to get your hands dirty navigating requirements from different business teams. You have a strong bias toward data driven decision making, and an innate ability to understand how metrics relate to business problems and with each other. You are willing to experiment, fail fast, learn and iterate to improve. You understand and account for the implications of your work to frontline operations.Key job responsibilitiesLead Product Definition – Own and drive the customer working backwards strategy, tenets, long-term goals and working backwards documents including customer and market feedback, competitive analysis and business metrics to inform direction.Define Product Vision – Including future roadmap, investment, innovation and experimentation.Lead Technology Vision – Work with technology teams to align development with product roadmap.Lead Product Launch – Own the GTM plan to deliver results that ensure the customer and business goals are met in operational launch plans.Lead Product Operations – Including monitoring and response to customer feedback, continuous product improvement and business growth.Lead interaction with Cross Functional Teams – Including working closing with high-energy team consisting of Engineers and Program Managers and executive leadership, making tradeoffs based on customer requirements, QA/testing of the product.A day in the life“If you are not sure that every qualification on the list above describes you exactly, we'd still love to hear from you! At Amazon, we value people with unique backgrounds, experiences, and skillsets. If you’re passionate about this role and want to make an impact on a global scale, please apply!”Benefits Summary:“Amazon offers a full range of benefits that support you and eligible family members, including domestic partners and their children. Benefits can vary by location, the number of regularly scheduled hours you work, length of employment, and job status such as seasonal or temporary employment. The benefits that generally apply to regular, full-time employees include:1. Medical, Dental, and Vision Coverage2. Maternity and Parental Leave Options3. Paid Time Off (PTO)4. 401(k) PlanWe are open to hiring candidates to work out of one of the following locations:Cupertino, CA, USA | Seattle, WA, USABASIC QUALIFICATIONS- 5+ years of product or program management, product marketing, business development or technology experience- Bachelor's degree or equivalent- Experience owning/driving roadmap strategy and definition- Experience with end to end product delivery- Experience with feature delivery and tradeoffs of a product- Experience as a product manager or owner- Experience owning technology productsPREFERRED QUALIFICATIONS- Experience in influencing senior leadership through data driven insights- Experience working across functional teams and senior stakeholders- Master's degree or equivalent- Demonstrated solid judgment and effective communication skills. Ability to see the big picture, while navigating technology and partner development decisions and trade-offs- Proven track record of taking ownership and successfully delivering results in a fast-paced, dynamic environment- Strong analytical and quantitative skills with the ability to use data and metrics to back up assumptions, recommendations and drive actions- Experience in AWS and/or cloud computing- Experience with Machine Learning (ML) applications- Experience with agile methodologiesAmazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit https://www.amazon.jobs/en/disability/us.Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $110,700/year in our lowest geographic market up to $206,000/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit https://www.aboutamazon.com/workplace/employee-benefits. Applicants should apply via our internal or external career site.

DESCRIPTIONAmazon’s mission is to be ‘Earth’s most customer-centric company’, and our award-winning Customer Service (CS) team is an essential part of that mission. Amazon CS is one of the largest customer service organizations in the world. Our tens of thousands of Customer Service Associates around the globe provide world-class support to customers 24 hours a day, 7 days a week, and in over 20 languages (and growing). We are seeking an experienced Principal Program Manager for one of our fastest growing new programs, Customer Service by Amazon (CSBA). The successful candidate will have experience leading complex strategic initiatives across global programs with cross-functional stakeholders. They will have a deep understanding and perspective on customer service strategy and lead the design of policies that will continue to deliver world-class experience for Amazon customers. They will thrive in tackling ambiguous strategic challenges, use data and customer insights to inform decision-making, and have proven experience in designing, implementing and delivering successful customer experience programs and strategies.The ideal candidate for this job should be a self-starter who thrives in dynamic and fast-paced environments. They should be able to work efficiently and effectively under pressure, taking initiative to prioritize tasks and manage their own workload. Additionally, they should possess strong organizational skills, able to create order out of chaos and anticipate the needs of customers. The successful candidate will play a key role in ensuring that our customers (Buyers, Customer Service Associates, and Sellers) receive the highest level of service. Excellent written and verbal communication skills are essential.We are open to hiring candidates to work out of one of the following locations:Seattle, WA, USABASIC QUALIFICATIONS- 7+ years of working cross functionally with tech and non-tech teams experience- 7+ years of program or project management experience- 7+ years of managing, analyzing and communicating results to senior leadership experience- 7+ years of working cross functionally across several teams experience- Bachelor's degree- Experience implementing repeatable processes and driving automation or standardization- Experience defining program requirements and using data and metrics to determine improvements- Experience defining and executing program requirements- Experience owning program strategy and end to end deliveryPREFERRED QUALIFICATIONS- Experience delivering projects within scope, time, budget and qualityAmazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit https://www.amazon.jobs/en/disability/us.Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $111,100/year in our lowest geographic market up to $206,500/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit https://www.aboutamazon.com/workplace/employee-benefits. Applicants should apply via our internal or external career site.

DESCRIPTIONAmazon Stores Customer Service (ASCS) Global Concessions team is seeking an experienced Senior Program Manager, Concessions. The successful candidate will have experience leading complex strategic initiatives across global programs with cross-functional stakeholders. They will have a deep understanding and perspective on customer service strategy and lead the design of concessions policies and look to drive cost improvements. They will also monitor customer experience for any critical changes and ensure continued delivery of world-class experience for Amazon customers. They will thrive in tackling ambiguous strategic challenges, use data and customer insights to inform decision-making, and have proven experience in designing, implementing and delivering successful customer experience programs and strategies.The ideal candidate for this job is a self-starter who thrives in dynamic and fast-paced environments. In this role, they will specifically own operations driven defects and concessions, and work cross functionally with transportation, fulfillment and customer service teams to reduce defects on behalf of our customers. They are able to work efficiently and effectively under pressure, taking initiative to prioritize tasks and manage their own workload. They have a strong bias toward data driven decision-making, and an innate ability to understand how metrics relate to business problems. Additionally, they possess strong organizational skills, ability to create order out of chaos and anticipate the needs of customers. The successful candidate will play a key role in ensuring that our customers receive the highest level of service. Excellent written and verbal communication skills are essential.About the teamThe Global Concessions team focuses on systematically identifying and eliminating defects leading to returns and egregious experiences for customers in across different marketplaces. We do this through regional programs and working with resolver teams around the world. In Concessions we embrace our differences and are committed to furthering our culture of inclusion. We do this by attracting, developing, and retaining amazing talent from diverse backgrounds. We are looking for a new teammate who is curious, motivated, and able to work effectively with diverse peers; someone who will amplify the positive and inclusive team culture we’ve been building.We are open to hiring candidates to work out of one of the following locations:Nashville, TN, USA | Seattle, WA, USABASIC QUALIFICATIONS- 5+ years of program or project management experience- Experience using data and metrics to determine and drive improvements- Experience owning program strategy, end to end delivery, and communicating results to senior leadership- Experience implementing repeatable processes and driving automation or standardization- Experience defining and executing program requirements and using data and metrics to determine improvementsPREFERRED QUALIFICATIONS- 2+ years of driving process improvements experience- Master's degree, or MBA in business, operations, human resources, adult education, organizational development, instructional design or related fieldAmazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit https://www.amazon.jobs/en/disability/us.Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $92,500/year in our lowest geographic market up to $185,000/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit https://www.aboutamazon.com/workplace/employee-benefits. Applicants should apply via our internal or external career site.

DESCRIPTIONAmazon Stores Customer Service (ASCS) Global Concessions team is seeking an experienced Senior Program Manager, Concessions. The successful candidate will have experience leading complex strategic initiatives across global programs with cross-functional stakeholders. They will have a deep understanding and perspective on customer service strategy and lead the design of concessions policies and look to drive cost improvements. They will also monitor customer experience for any critical changes and ensure continued delivery of world-class experience for Amazon customers. They will thrive in tackling ambiguous strategic challenges, use data and customer insights to inform decision-making, and have proven experience in designing, implementing and delivering successful customer experience programs and strategies.The ideal candidate for this job is a self-starter who thrives in dynamic and fast-paced environments. They are able to work efficiently and effectively under pressure, taking initiative to prioritize tasks and manage their own workload. They have a strong bias toward data driven decision-making, and an innate ability to understand how metrics relate to business problems. Additionally, they possess strong organizational skills, ability to create order out of chaos and anticipate the needs of customers. The successful candidate will play a key role in ensuring that our customers receive the highest level of service. Excellent written and verbal communication skills are essential.Key job responsibilitiesCandidates core job responsibilities will be to drive Global alignment of Amazon small concessions strategy, working with world-wide program and product teams on execution and goal line reporting. About the teamThe Global Concessions team focuses on systematically identifying and eliminating defects leading to returns and egregious experiences for customers in across different marketplaces. We do this through regional programs and working with resolver teams around the world. In Concessions we embrace our differences and are committed to furthering our culture of inclusion. We do this by attracting, developing, and retaining amazing talent from diverse backgrounds. We are looking for a new teammate who is curious, motivated, and able to work effectively with diverse peers; someone who will amplify the positive and inclusive team culture we’ve been building.We are open to hiring candidates to work out of one of the following locations:Nashville, TN, USA | Seattle, WA, USABASIC QUALIFICATIONS- 5+ years of program or project management experience- Experience using data and metrics to determine and drive improvements- Experience owning program strategy, end to end delivery, and communicating results to senior leadershipPREFERRED QUALIFICATIONS- 2+ years of driving process improvements experience- Master's degree, or MBA in business, operations, human resources, adult education, organizational development, instructional design or related fieldAmazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit https://www.amazon.jobs/en/disability/us.Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $92,500/year in our lowest geographic market up to $185,000/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit https://www.aboutamazon.com/workplace/employee-benefits. Applicants should apply via our internal or external career site.

DESCRIPTIONAWS Sales, Marketing, and Global Services (SMGS) is responsible for driving revenue, adoption, and growth from the largest and fastest growing small- and mid-market accounts to enterprise-level customers including public sector. The AWS Global Support team interacts with leading companies and believes that world-class support is critical to customer success. AWS Support also partners with a global list of customers that are building mission-critical applications on top of AWS services.Amazon’s technology business has a history and tradition of leading the world in web-related technologies and services. AWS Support provides global technical and account support to a wide range of external customers who are building mission-critical applications on top of AWS services such as Amazon S3 and Amazon EC2. The team is a self-standing P&L with our ability to drive both Amazon Free Cash Flow and deliver a world class customer experience. Our team of talented employees are located around the world and are growing rapidly.Now, with Amazon Web Services (AWS), you have the chance to help individuals and businesses with their computing and applications in the Cloud. As a member of AWS Support, you will be at the forefront of Cloud technologies and part of the world’s premier cloud services company while enjoying the culture of a start-up. You will be surrounded by people who are smart, passionate about cloud services, and believe that world class support is critical to customer success.AWS's Customer Service (CS) organization is seeking an experienced Program Manager to join their Programs team. This team proactively engages with stakeholders across the company to leverage the voice of the customer and drive continuous improvement across the people, process and technology framework. The successful candidate is self-driven, customer obsessed and results driven. Has experience managing complex business challenges and a proven record of data driven decision-making. You are highly collaborative and able to influence without authority to drive large cross-functional initiatives forward and improve the Accounts, Billing and Payment experience of our WW customers. You will also have direct influence on how thousands of Cloud Support Builders around the world leverage tools and interact with customers. The ideal candidate has solid analytical, project management, strategic thinking, relationship building, problem solving, and communication skills along with deep experience of complex project and program delivery, from ideation, design and implementation to measurement and continuous improvement in a complex and ambiguous environment. Key job responsibilitiesAnalyze to understand business challenges and identify data-driven insightsPresent findings and strategy effectively at multiple levels of business both in verbal and written formEstablish partnerships with stakeholders and relentlessly advocate for the design, build and implementation of initiatives to achieve program / business goalsCommunicate clear and concise expectations and requirements with business and technology teamsTest and learn to improve effectiveness and efficiency of the initiatives driving strategyManage change and risk mitigation effectively Monitor and measure delivery against program / business objectives Enable transparency and decision-making across AWS leadership by providing critical communication and clear status of the initiatives you ownAbout the teamDiverse ExperiencesAWS values diverse experiences. Even if you do not meet all of the qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying. Why AWS?Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.Inclusive Team CultureHere at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness.Mentorship & Career GrowthWe’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional. Work/Life BalanceWe value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why flexible work hours and arrangements are part of our culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud. We are open to hiring candidates to work out of one of the following locations:Seattle, WA, USABASIC QUALIFICATIONS- Bachelor's degree in computer science, engineering, analytics, mathematics, statistics, IT or equivalent- 5+ years of program or project management experience- Experience using data and metrics to determine and drive improvements- Experience owning program strategy, end to end delivery, and communicating results to senior leadership- Experience with Excel and Programming Languages: SQL, Python, or RPREFERRED QUALIFICATIONS- Master's degree, or MBA in business, operations, human resources, adult education, organizational development, instructional design or related fieldAmazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit https://www.amazon.jobs/en/disability/us.Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $92,500/year in our lowest geographic market up to $185,000/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit https://www.aboutamazon.com/workplace/employee-benefits. Applicants should apply via our internal or external career site.

Do you have leadership experience and want to advance your career with an industry-leading firm? If so, we want you to join our team as a Registered Operations Leader! Ameriprise Financial is America's leader in financial planning and ranked #1 in customer loyalty. As a Registered Operations Leader, you will be responsible for all operational processes that support business objectives and assist advisors in serving their clients. Leverage your strong leadership skills by managing branch staff (including Registered Client Service Associates and non-registered Client Service Associates), working directly with employee advisors, and partnering with additional branch leaders. Looking to advance your career further through licensing? We are dedicated to your career development through training, mentoring and licensing support - it's all about helping you optimally develop to reach your full potential! At Ameriprise Financial, we take pride in providing our clients with a personalized experience every step of the way; if you thrive in an environment where you can help others and create a positive impact on a client's overall experience, we invite you to take your career to the next level by applying to join our team today!Key Responsibilities: Manage activities that support business results, revenue growth, client experience and efficiencies in practice. Manage resources to achieve business results, including revenue and client acquisition targets. Partner with Branch Manager to ensure advisor business plans are completed and marketing events are tracked and measured.Assist advisors in servicing clients including preparing financial plans, conducting investment research and completing trades and transactions. Prepare and summarize client meetings by scheduling and confirming meetings, crafting an agenda and summary of meeting, escorting clients to advisors office and providing follow-up. Prepare and ensure new business paperwork processes are successfully filled out. Provide general administrative duties such as answering phones, processing reports, preparing correspondence, setup files, etc.Build, manage, track and analyze reports and branch vitals. Review advisor expense reports, branch P & L, budgeting, reporting/correcting errors, identify and implement expense reduction opportunities. Partner with Registered Principal to ensure compliance support is established and training needs are met. Lead real estate and facilities initiatives.Lead, coach, mentor and provide performance management for direct reports. Partner with Senior Operations Leader and Regional Director of Operations to determine staffing needs; request, hire and allocate staff. Conduct 1:1s with staff.Required Qualifications Bachelors degree or equivalent.5 - 7 years relevant experience required.Series 7 or ability to obtain within 150 days.State securities agent registration (S63 or S66) or ability to obtain within 150 days.Previous successful supervisory experience including knowledge of HR policies and labor laws.Excellent written and verbal communication skills; demonstrated ability to motivate team members to delivery results.Ability to manage multiple priorities in a fast-paced environment with little or no supervision and strong organizational/time management skills.Able to communicate with all levels within the organization.Detail orientated, strong math, and analytical skills. Good organization and time management skills.Process oriented and can work with a team. Proficient with standard business software applications.About Our CompanyWe're a diversified financial services leader with more than $1 trillion in assets under management and administration. Our team of 20,000 people in more than 20 countries advise, manage and protect the assets and income of more than 2 million individual, small business and institutional clients. We are a long-standing leader in financial planning and advice, a global asset manager and an insurer. Our unwavering focus on our clients and strong financial foundation connects each of our unique businesses - Ameriprise Financial Services, Columbia Threadneedle Investments and RiverSource Insurance and Annuities. Here, we foster meaningful careers, invest in the future, and make a difference for clients, institutions and communities around the world.Base Pay SalaryWashington State Residents Only: The estimated base salary for this role is $86,400 - $116,600 / year. Base salaries are determined in part based on job-related knowledge, skills, experience, and geographical work location. In addition, most of our roles are eligible for variable pay in the form of bonus, commissions, and/or long-term incentives depending on the role. We also have a competitive and comprehensive benefits program that support all aspects of your health and well-being.Ameriprise Financial is an equal opportunity employer. We consider all qualified applicants without regard to race, color, religion, sex, national origin, genetic information, age, sexual orientation, citizenship, gender identity, disability, veteran status, marital status, family status or any other basis prohibited by law.Full-Time/Part-TimeFull timeExempt/Non-ExemptExemptJob Family GroupBusiness Support & OperationsLine of BusinessAAG Ameriprise Advisor GroupPDN-9bc74b5e-7214-45a4-9347-fee8caed66b5

DESCRIPTIONAt Amazon, we are working to be the most customer-centric company on earth. To do this, we look for the world’s brightest minds, offering an environment in which they can advocate for customers and solve complex problems on their behalf, with ingenuity and simplicity.The Senior Program Manager, Americas Customer Experience, is a core member of Amazon's Worldwide Customer Service organization. This team proactively engages with business stakeholders across the company to leverage the voice of the customer, drive continuous improvement, and launch new programs across some of the fastest growing markets in the world. A successful candidate will have experience managing complex business challenges and have the ability to influence and drive large cross-functional initiatives forward. They will have a strong bias toward data driven decision-making, and an innate ability to understand how metrics relate to business problems.Because the person in this role will influence team members across multiple countries, you will also need to be highly collaborative and able to influence without authority. Key job responsibilities- Drive the expansion and management of a strategic roadmap involving unique and innovative customer solutions.- Define areas of focus/opportunity supported by analysis, develop solutions, identify owners, set delivery/completion dates and set up mechanisms to ensure programs are on track.- Proactively identify and resolve issues that affect customer experience and may impair the team’s ability to meet strategic, product, and technical goals.- Actively build relationships across Amazon teams to deliver on your roadmap. Partner with program/product managers, category teams, finance, legal, operations associates and engineers to deliver on your roadmap.- Operate autonomously; drive programs end-to-end including business goals, technical solutions, to improve customer experience.- Communicate clear and concise expectations and requirements with business and technology teams.- Capacity to present well-reasoned and data-driven proposals in both verbal and written form.A day in the lifeYou come into the office with a curious mindset ready to dive into complex sets of data, review customer anecdotes, and walk the store in order to find hidden problems that affect our customers and that result in Customer Service contacts and concessions. You develop well-documented and data-driven business cases based on your newly gained insights. You surface these business cases to business, product, and technical teams to influence their prioritization of solutions that fix these issues. You measure the impact of implemented solutions to celebrate the improved customer experience and the cost savings from your projects. About the teamThe Americas Customer Experience team sits within the Customer Service organization. We are on a mission to relentlessly advocate for customers and eliminate defects that affect their experience while shopping on our stores. We leverage data, customer anecdotes, process expertise, and cross-functional collaboration to improve the customer experience.We are open to hiring candidates to work out of one of the following locations:Seattle, WA, USABASIC QUALIFICATIONS- 5+ years of program or project management experience- Experience using data and metrics to determine and drive improvements- Experience owning program strategy, end to end delivery, and communicating results to senior leadershipPREFERRED QUALIFICATIONS- 2+ years of driving process improvements experience- Master's degree, or MBA in business, operations, human resources, adult education, organizational development, instructional design or related fieldAmazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit https://www.amazon.jobs/en/disability/us.Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $92,500/year in our lowest geographic market up to $185,000/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit https://www.aboutamazon.com/workplace/employee-benefits. Applicants should apply via our internal or external career site.

Looking For A Career With Stability That Offers A Progressive Career Path?GET STARTED WITH IDEAL TAX!!14+ Years in BusinessRated A+ with the BBB (Better Business Bureau)Family Owned & Operated REMOTE POSITION TO SERVICE OUR CLIENTS ON THE CENTRAL TIME ZONEIdeal Taxis a leader in the tax resolution industry. We were established with the idea of helping clients who are suffering through a tax debt issue, easing the stress and anxiety that comes with serious tax problems, and providing dedicated and comprehensive professional representation in defense of taxpayer rights. We are licensed to provide tax resolution services to 47 states.We are looking to bring on a RemoteCustomer Service Traineefor our Servicing department. In this role you will be able to receive hands-on-training to prepare you for your new career path!!Upon successfully completing the training program you have the potential to promote into a Senior Customer Service role, increasing your hourly earning potential as well as allowing you to participate the monthly incentive program.REQUIRED QUALIFICATIONS INCLUDE:2 years in an Administrative and/or Customer Service rolePrefer remote workexperienceExcellent Customer Service and Communication skills (written & verbal) skillsA strong multitasker with superior organizational skillsPositive Personality and Friendly dispositionProficient Computer skills/Microsoft Office SuiteTeam player with a strong work ethicSelf-Motivated, Willingness to learn & growMust be reliable and dependableWhat we are offering you:Earn monthly performance incentivesHealth Insurance (Medical/Dental/Vision - we pay 50% of employees monthly premiums)401K with company matchPaid Time Off (Vacation, Sick, Holiday)Career Growth OpportunitiesWe promote a positive and fun work life culture/balance.Strong family-oriented vibe and values