Application Development Manager Salary in San Antonio, TX

PPG IndustriesSan Antonio, TX, United States of AmericaAs an Account Development Manager, you will grow new sales through assigned PPG Paints stores growing both existing business year-over-year, and developing new accounts within the industrial segment.You will report to the Regional Manager and work onsite based in the San Antonio, TX market.Key Responsibilities:Ensure outstanding customer service is provided to existing customer accounts by keeping up to date with current promotions, new products, and with current customer service practices to find opportunities for growth.Develop account planning strategies, sales opportunities, accounts with growth potential, and understand existing business and the segments they serve.Use Customer Relationship Management (CRM) tool to run accounts, maintain call logs and contact info, run reports, etc.Collaborate with store managers and employees to ensure customers' needs are met or exceeded.Facilitate and accurate customer quotes to achieve margin targets in alignment with PPG pricing strategies.Qualifications:High school diploma required with 3+ years of previous sales experience with stellar customer service acuity, Higher-level education degree in a business-related field.CRM software experience preferred while previous coatings experience is highly sought after.Daily travel within your assigned territory; must possess valid driver's license.We offer Medical, Dental, Vision, 401K, Company Car and Fuel Card!#LI-OnsitePPG pay ranges and benefits can vary by location which allows us to compensate employees competitively in different geographic markets. PPG considers several factors in making compensation decisions including, but not limited to, skill sets, experience and training, qualifications and education, licensure and certifications, and other organizational needs. Other incentives may apply. Our employee benefits programs are designed to support the health and well-being of our employees. Any insurance coverages and benefits will be in accordance with the terms and conditions of the applicable plans and associated governing plan documents. About us: Here at PPG we make it happen, and we seek candidates of the highest integrity and professionalism who share our values, with the commitment and drive to strive today to do better than yesterday - everyday. PPG: WE PROTECT AND BEAUTIFY THE WORLD Through leadership in innovation, sustainability and color, PPG helps customers in industrial, transportation, consumer products, and construction markets and aftermarkets to enhance more surfaces in more ways than does any other company.. To learn more, visit www.ppg.com and follow @ PPG on Twitter. The PPG Way Every single day at PPG: We partner with customers to create mutual value. We are "One PPG" to the world. We trust our people every day, in every way. We make it happen. We run it like we own it. We do better today than yesterday - everyday. PPG provides equal opportunity to all candidates and employees. We offer an opportunity to grow and develop your career in an environment that provides a fulfilling workplace for employees, creates an environment for continuous learning, and embraces the ideas and diversity of others. All qualified applicants will receive consideration for employment without regard to sex, pregnancy, race, color, creed, religion, national origin, age, disability status, marital status, sexual orientation, gender identity or expression. If you need assistance to complete your application due to a disability, please email [email protected]. PPG values your feedback on our recruiting process. We encourage you to visit Glassdoor.com and provide feedback on the process, so that we can do better today than yesterday. Benefits will be discussed with you by your recruiter during the hiring process.

Development Manager responsibilities: Assist in locating and evaluating properties for acquisition, rehabilitation, or development of both affordable and market-rate opportunities. Assist in the negotiation of land purchases including drafting Letters of Intent and Earnest Money Contracts. Assist with the development of budgets and timelines for the various stages of acquisition and development. Coordinate with project consultants during the due diligence process including architects, engineers, appraisers, market analysts, surveyors, title companies, etc. as necessary. Review of due diligence materials related to each project being developed. Provide administrative support related to the preparation of housing tax credit applications, become familiar with the state's Qualified Allocation Plan and the corresponding timelines and deadlines associated with the tax credit application process. Assist in the oversight of the construction process to assure that timelines are being followed; plans and specifications are being adhered to and assist with the preparation of monthly draw expenditure requests. Assist with the coordination between the contractor and the management company to ensure the orderly and efficient transfer of buildings from construction to resident status. Assist in working with all necessary public officials and neighborhood groups in markets being considered for development. Assist with public presentations and prepare corresponding marketing materials. Assist in responding to lenders and syndicators on project related due diligence requirements throughout the development process. Assist in the preparation of development reports to provide the status of current projects to senior leadership Assist in financial underwriting for potential transactions. Perform market analysis for potential transactions. Assist in ensuring that all state required reporting deadlines are met. Review property management reports to ensure that assets are being run efficiently within budget and occupancy level goals. Visit properties within the current portfolio to monitor physical conditions and resident satisfaction. Assist in the asset management of the portfolio.MPI does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, veteran status, marital status, or based on an individual's status in any group or class protected by applicable federal, state or local law. MPI encourages applications from minorities, women, the disabled, protected veterans and all other qualified applicants.The candidate will work independently in the execution of all aspects of assigned multifamily projects. The individual will have an understanding of and learn all aspects of the development process and be expected to develop a strong track record as a Development Manager. The ideal Development Manager candidate will meet these qualifications: A degree in architecture, civil engineering or construction. An MBA or Master's in Finance is preferred. A minimum of 3-5 years' relevant work experience, preferably with a design or construction firm or in construction management. Knowledge and experience in multifamily projects Management experience including projects in the $10 - $40 million range. Strategic thinker with excellent analytical and problem solving High attention to detail. Ability to work independently as well as in a team-environment. Strong work ethic with the ability to oversee and handle multiple responsibilities. Customer-service oriented with a high level of integrity. Excellent communication skills: presentation, interpersonal, verbal and written.

About Net HealthBelong. Thrive. Make a Difference.Are you looking for a meaningful and satisfying career where you have endless opportunities to grow and be financially rewarded? Net Health may be the perfect place for you. A high-growth and profitable company, we help caregivers harness data for human health. We also honor and respect the needs of our Net Health family and staff, which is why we offer a work-from-anywhere environment and unlimited PTO. Our welcoming and collaborative culture paired with progressive benefits makes Net Health the ultimate career home!As a leading-edge SaaS company in healthcare, we deliver solutions that help patients get better, faster, and live more fulfilling lives. Our software and predictive analytics cover the continuum of care, from hospital-to-home, across various medical specialties. Come join us and start the next chapter of your exciting career while helping others to live better lives.World-Class Benefits That Reflect Our World-Class Culture.Click Here to Learn More!:#WorkFromAnywhere #UnlimitedPTO #ComprehensiveBenefitsPackage #EmployeeResourceGroups #CasualDressCode #PrioritizedEmployeeWellness #DiversityAndInclusion #AVoice #NewHireSupport #CareerDevelopment #EducationalAssistance #EmployeeReferralBonus #ProgressiveParentalLeaveJOB OVERVIEWLead the product strategy for one or more product lines of business and integrates assigned products into a coherent product portfolio that is focused on the market. Own product line or strategic initiative, educate internal teams about the market and personas, advise on building products from existing ideas, and develop new ideas based on industry experience, knowledge, contact with customers and prospects, and secondary research. Perform market research on new products, establish timeline for developing products, influence pricing and packaging, guide sales teams, and develop messaging and market positioning around products. Responsible for articulating outbound tasks necessary to clearly explain the benefits of product features and translate them into customer-facing messaging. Work with product manager and/or product owner to follow product defined road map. Lead product demonstrations at trade shows and on webinars, delivering presentations to customers and prospects, as well as creating marketing collateral. Assist sales with the knowledge and tools they need to be successful, develop customer-facing presentations, update the website, and outline the marketing programs required for demand generation.RESPONSIBILITIES AND DUTIESStrategic Leadership: Lead the development and execution of revenue cycle strategies, ensuring alignment with organizational goals and industry best practices.Product Development: Collaborate with cross-functional teams to enhance our suite of products, focusing on innovations that optimize revenue cycle processes for Therapy and Wound Care specialties.Market Analysis: Stay ahead of industry trends, conducting market analysis to identify opportunities for product improvement and innovation.Client Collaboration: Work closely with clients to understand their needs, gather feedback, and incorporate insights into product development, ensuring client satisfaction and retention.Regulatory Compliance: Stay abreast of healthcare regulations and compliance requirements, ensuring our products meet and exceed industry standards.Performance Metrics: Establish key performance indicators (KPIs) and regularly analyze product performance, making data-driven decisions to drive product success.Discover product problems in the market by interviewing customers, recent evaluators, and untapped, potential customers to inform the product roadmapValidate market/customer problems and build business cases with targeted audience, projected costs, risks, revenue and adoption, to support informed investment decisions and buy, build or partner recommendationsInform pricing models, schedules, guidelines, and proceduresWrite and maintain a product plan that informs the product roadmapDevelop an annual product roadmap with consideration of the product lifecycle phase and product portfolio; communicate progress at regular intervals to internal and external stakeholdersOwn customer advisory group; set agendas, secure speakers and facilitate sessions, collect, summarize and present feedbackLead the definition of User personasServe as the advocate for the product with customers, competitor's customers, prospects, and potentials when making roadmap prioritization decisionsManage the product roadmap to ensure it is updated on a quarterly basis and reflects current state; measure results and adapt timelines as necessaryAttend product demos by the Product Specialist and development teams to ensure alignment with market problems and needsParticipate in Change Control and other product-related meetings as neededInform the Product Management budget to support the product plan and roadmapSupport win-loss analysis by understanding why recent evaluators of the product did or did not buy, and what steps they took in the buying process in collaboration with product marketingContribute to product launch and collateral as a Subject Matter ExpertSupport trade shows, advertising, webinars, and conferences related to productWork closely with Product Marketing to ensure they are aware of upcoming roadmap or launch activities that require their assistanceSupport the sales team as needed for product demos and Subject Matter ExpertisePerform Product Intelligence to: o Understand market and competitive dynamics o Maintain an in-depth knowledge of customer business and operational processes o Maintain an understanding of healthcare and regulatory trends as they impact the products/product line Build a knowledge base of competitive products and trends with product marketing utilizing tribal knowledge and market researchIdentify and assess the strengths and weakness of competitive and alternative offerings in the market, and collaborate with product marketing to develop a strategy for winning against competitionWorking with Vendor Account Management, leverage integrated product vendor relationshipsCreate and deliver thoughtful information (for example webinars, blogs, e-books, etc.) to influence customers, buyers, industry specialists, research analysts, key editors in the press, and other third partiesQUALIFICATIONSBachelor's degree or equivalent experience7+ years' experience working with healthcare information technology, electronic medical records, patient workflow or related software products, with at least five years in a product focused role5+ years in product management, with a proven track record in the healthcare technology, Electronic Health Record, Revenue Cycle Management, and/or Practice Management industry.Collaborative Spirit: Proven ability to work collaboratively with cross-functional teams, clients, and stakeholders to achieve common goals.Innovative Mindset: Demonstrated ability to think creatively and drive innovation in product development, improving operational efficiency and customer satisfaction.Analytical Skills: Strong analytical and problem-solving skills, with the ability to make informed decisions based on data and market trends.Domain Expertise: Strong understanding of revenue cycle management in ambulatory and/or post-acute clinical specialties, with the ability to translate industry knowledge into actionable product strategies; SaaS solutions.Strong leadership and negotiating skillsAbility to travel up to 50%REQUIRED SOFTWARE EXPERIENCEMicrosoft Office applications (Word, Excel, PowerPoint)Note: This job description is not intended to be all-inclusive. Employee may perform other related duties as requested to meet the ongoing needs of the organization.Colorado Pay Law: If you are a Colorado resident and this role is available in Colorado or remote, you may be eligible to receive additional information about the compensation and benefits for this role, which we will provide upon request. Please send an email to [email protected] you are a CA, CT, CO, IL, MD, NV, RI, WA or NY City resident and this role is available in one of those locales or remote, you may be eligible to receive additional information about the compensation and benefits for this role, which we will provide upon request. Please send an email to [email protected]

DescriptionSummary:The Care Manager (CM) PRN works in collaboration with the patient/family, physicians, and multidisciplinary team members to ensure patient progression through the continuum of care and to develop a plan of care for each assigned patient from admission through discharge. The CM is responsible for identifying, initiating, and managing optimal patient flow/throughput to enhance continuity of care, smooth and safe transitions, patient satisfaction, patient safety, and length of stay management. Support and expertise are provided through comprehensive assessment, planning, implementation, and overall evaluation of individual patient needs. Care Coordination and Discharge Planning are both responsibilities of this role. The CM assesses and responds to patient/family needs by coordinating the efforts of other team members and identifies and resolves barriers that hinder effective patient care. The CM adheres to departmental and organizational goals, objectives, standards of performance, policies, and procedures, and continually assures regulatory compliance.The CHRISTUS Children’s Hospital, established in 1959, was the first children’s hospital in South-Central Texas. Located downtown, this 190-plus-bed hospital serves more than 70,000 children annually from San Antonio, South Texas and around the world. The hospital (in partnership with Baylor College of Medicine) is the only academic children’s hospital in San Antonio. Our highly specialized services meet the unique medical needs of children, from Pediatric and Neonatal Intensive Care to Children’s Emergency Services, the latest treatments for deformities of the spine including titanium rib implants and halo traction, a Heart Center, a specialized asthma program, a highly regarded Cancer and Blood Disorders Center, and growing maternal services to include consultation, delivery, and maternal fetal medicine.Responsibilities:• Meets expectations of the applicable OneCHRISTUS Competencies: Leader of Self, Leader of Others, or Leader of Leaders.• Interviews patients/families to obtain information about social, emotional, and financial factors which may impact health status both prior to, and after, discharge and assess the patient’s current formal and informal support system as well as available benefits and resources.• Works with the CMII or CMIII to develop and monitor the patient’s plan of care to ensure effectiveness and appropriateness of services.• Coordinates/facilitates patient care progression throughout the continuum of care in an efficient and cost-effective manner.• Serves as resource, provides support, and acts as an advocate on behalf of the patient related to treatment decisions and end of life issues.• Closely monitors patient length of stay and communicates/collaborates with appropriate interdisciplinary team members to remove barriers and expedite discharge.• Identifies and escalates local and system barriers that are impeding diagnostic or treatment progress and issues related to quality and risk as appropriate in a timely manner.• Works to resolve identified delays to discharge.• Collaborates with medical staff, nursing staff, and ancillary staff to eliminate barriers to efficient delivery of care in the appropriate setting.• Assesses needs for discharge planning and continuing care/resource support following discharge; independently makes recommendations to patients and families regarding post-acute level of care needs and options including: • Acute Rehabilitation Placement • Nursing Home or Skilled Nursing placement • Psychiatric or Substance Abuse placement • New Dialysis • Child/Adult/Domestic Abuse • Home Health/Hospice Referrals • Legal issues (adoptions, guardianship) • Assistance with Advance Directives • Community Resource needs • Financial Issues/Funding options • DME Referrals and Coordination • Social Determinants of Health • Ensures appropriate communication and updates are provided to the patient/family and members of the healthcare team and are documented as necessary to assure continuity of care.• Provide appropriate interventions which demonstrate knowledge of and sensitivity toward cultural diversity and the religious, developmental, health literacy, and educational backgrounds of the patient population.• Provides information and support to patients and families, helping them access needed resources within the medical center and community.• Ensures and maintains plan consensus from patient/family, physician, and payor.• Collaborates with the physician and other health care professionals to promote appropriate use of medical center resources.• Actively participates in Multidisciplinary/Patient Care Progression Rounds.• Escalates cases as appropriate and per policy to Physician Advisors and/or CM Director.• Documents in the medical record per regulatory and department guidelines.• Assumes responsibility for professional growth and development.• Must have excellent verbal and written communication and ability to interact with diverse populations.• Must have critical and analytical thinking skills.• Must have demonstrated clinical competency.• Must have ability to Multitask and to function in a stressful and fast paced environment.• Must have working knowledge of discharge planning, utilization management, case management, performance improvement, and managed care reimbursement.• Must have understanding of pre-acute and post-acute levels of care and community resources.• Must have ability to work independently and exercise sound judgment in interactions with physicians, payors, patients and their families.• Must have understanding of internal and external resources and knowledge of available community resources.• Must have the ability to move around the hospital to all areas for the majority of the workday while in office the rest of the day; general office and hospital environment.Requirements:One of the following education is required:Certificate, Associate, or bachelor’s degree in nursingBachelor’s or Master’s degree in Social WorkExperience in the clinical or acute care setting preferred.LVN/LPN, RN, LBSW, LMSW, or LCSW in the state of employment is required.BLS preferred.Work Schedule:PRNWork Type:Per Diem As NeededEEO is the law - click below for more information: https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12ScreenRdr.pdfWe endeavor to make this site accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at (844) 257-6925.

DescriptionSummary:Assumes primary responsibility for effective implementation of nursing and business operations for CSR Emergency Room (Bitters/Banders). The nurse manager affects departmental outcomes through interpretation, implementation, and evaluation of hospital and departmental outcomes philosophy, policies, and procedures. Facilitates intra and interdepartmental communication and collaboration to promote excellence in patient care and enhance patient outcomes. Effectively manages utilization of staff and material resources so that the most therapeutically effective patient care is provided in a cost effective manner. Promotes the professional development of patient care and administrative support staff assigned to the clinic.The CHRISTUS Children’s Hospital, established in 1959, was the first children’s hospital in South-Central Texas. Located downtown, this 190-plus-bed hospital serves more than 70,000 children annually from San Antonio, South Texas and around the world. The hospital (in partnership with Baylor College of Medicine) is the only academic children’s hospital in San Antonio. Our highly specialized services meet the unique medical needs of children, from Pediatric and Neonatal Intensive Care to Children’s Emergency Services, the latest treatments for deformities of the spine including titanium rib implants and halo traction, a Heart Center, a specialized asthma program, a highly regarded Cancer and Blood Disorders Center, and growing maternal services to include consultation, delivery, and maternal fetal medicine.Requirements:Bachelors degree required. Graduate of an accredited school of nursing is required.5 years clinical nursing experience required 5 years of ambulatory services preferredCurrent RN Licensure to practice nursing in the state of Texas CPR Certification (AHA)Work Type: Full TimeEEO is the law - click below for more information: https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12ScreenRdr.pdfWe endeavor to make this site accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at (844) 257-6925.

DescriptionSummary:Assumes primary responsibility and 24/7 accountability for effective implementation of nursing practice and operations for assigned areas; at CHRISTUS St. Patrick Hospital. The nurse manager affects departmental outcomes through interpretation, implementation, and evaluation of hospital and departmental philosophy, goals, policies, and procedures. Facilitates intra and interdepartmental communication and collaboration to promote excellence in patient care, patient experience and patient outcomes. Effectively manages utilization of staff and material resources so that the most therapeutically effective patient care is provided in a safe and cost effective manner. Promotes the professional development of patient care and administrative support staff assigned for areas.Responsibilities: Participates in the establishment and implementation of yearly goals for the units.Monitors operations of the unit. Measures progress towards goals, identifying problems and taking corrective actions.Serves as an advocate for patients/families, assuring that patient/family rights are respected, patient satisfaction issues are addressed, and associates adhere to the core values of the corporation.Directs patient care in compliance with regulatory standards such as Joint Commission and state licensure requirements.Participates in the development, communication, and implementation of nursing and organizational policy and procedure.Participates on intra and interdepartmental committees and task forces which are focused on improving patient care.Collaborates with other Department Managers and Hospital Leadership to resolve unit/staff issues.Participates and directs staff in hospital plans for emergency and disasters.Develops, communicates and updates unit(s), standards, protocols, policies and procedures to meet trends in nursing practice and patient services.Collaborates with Human Resources to recruit and hire qualified associates.Counsels, guides, and disciplines associates to enhance patient care through compliance with established hospital policies and procedures.Evaluates staff job performance on a timely basis and in a manner that recognizes associate's accomplishments, enhances performance and facilitates professional development.Provides HR with information to maintain associate files with current licensure, credentialing records, certifications, orientation documentation, skills checklists, and continuing education requirements.Facilitates and encourages staff participation in the professional practice model.Confronts and resolves conflicts involving staff, physicians, patients/families, interdepartmental and intra departmental issues.Empowers associates through effective delegation, maintaining accountability.Directs and ensures staff participation in process improvement activities for the unit/hospital.Conducts regularly scheduled staff meetings which address unit issues, process improvement, and safety; Ensures staff meeting minutes are available on a timely basis.Establishes and enforces with staff a method for ongoing maintenance and upkeep of the unit supplies and equipment.Maintains and ensures documentation of quality control aspects of the clinic(s) (e.g. POCT logs, refrigerator temps, etc which are required by Joint Commission)Collaborates effectively with physicians, administrators, patients, families, other departments, and the community to provide quality patient care and enhance patient outcomes.Maintains core staffing within established guidelines that assure patient safety and considers skill mix and experience of staff.Oversees daily staffing of the unit and collaborates with Lead Associates on the development and revision of the staffing schedule.Ensures assessment of competency of all associates as a part of the orientation program and on an ongoing basis.Identifies, plans, develops and/or arranges for programs to meet the educational/skills needs of the associates upon hiring and on an ongoing basis.Identifies, plans, develops methods to meet the educational needs of the patient population.On an annual basis, contributes to the development of operating and capital budgets to meet the needs of the unit.Assures effective and appropriate utilization of material and human resources,Reviews financial and productivity management reports and takes appropriate actions. Demonstrates competence to perform assigned patient care responsibilities in a manner that meets the age specific and developmental needs of patients served by the department. Appropriately reviews patient assessment, treatment, and/or care methods performed by nursing to accommodate the unique physical, psychosocial, cultural, spiritual, age specific and other developmental needs of each patient served.Demonstrates adherence to the Mission and CORE values of CHRISTUS Health System. GG. Performs other duties as assigned.Requirements:Bachelor's DegreeRN License in state of employment or compactBLSWork Type: Full TimeEEO is the law - click below for more information: https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12ScreenRdr.pdfWe endeavor to make this site accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at (844) 257-6925.

This position is on-site: San Antonio, TX Position Summary: The Customer Experience Manager plays a valuable role in delivering a best-in-class experience for our internal and external customers. The Customer Experience Manager is responsible for overseeing the process of customer retention within a business. Their duties include interacting with new, existing, and potential customers on a regular basis, directing their team on how to best help customers and implementing customer service policies and procedures to enhance customer satisfaction. This role will serve as the internal liaison between customers and different departments within Gibraltar Building Accessories Division to support full customer engagement, product penetration and a 360-degree customer experience. Duties: Manage the daily operations of the customer service/inside sales department. Develop opportunities to improve customer experience and build customer loyalty across all customer touch points. The Customer Experience Manager will take personal responsibility for every order to ensure that the customer's requirements are met from time of initial order receipt until the product is delivered, invoiced and the customer is satisfied. Drive customer experience design to support the end-to-end experience for all channels and customer segments. Utilize data from customer insights, KPIs and industry analysis to make data-based design decisions. Ensure performance standards are being met and all customers receive the best possible experience across all touch points: phone, email, social media, Live Chat, packing, shipping, and returns services. Interacting with customers and handling customer queries and complaints in a timely manner Collaborate with cross functional partners to optimize performance and address root causes of customer concerns. Concisely communicates required deliverables and timelines needed to secure win-win solutions. Setting customer service goals for team members and helping them reach those goals Intellectual curiosity for the markets, products, competitors, adjacent spaces, and industry partnerships that are vital to the business units. Builds partnerships and works collaboratively with others to meet shared objectives across organizational boundaries. Takes a broad view when approaching issues yet able to roll up sleeves to take care of the customer. Develops Customer Service Team to meet both their career goals and the organization's goals. Participate on cross-functional teams for key VOC projects and help guide the initiatives to achieve the desired outcomes. Work with the Sales Team to compile probable customer demand changes and summarize for our supply chain and operational teams. Manage the strategic relationship with customers and sales leaders. Implement efficient processes to track and manage service levels, improvement programs and customer escalations and resolutions Perform other duties as assigned. Education/Experience Bachelor's degree or a combination of education and experience 5 years' experience in a similar role Excellent communication skills, both verbal and written Proficient problem-solving and multitasking skill You're a team player and thrive in a collaborative team environment You have a desire to learn and grow Ability to promote teamwork among peers is a must Ability to answer a high volume of calls and/or emails daily Just be proficient with Microsoft Office suite (Excel, Word, PowerPoint, Teams) Proficient with SAP or an equivalent ERP system Supervisory Responsibilities: The supervisor's overall role is to communicate organizational needs, oversee employees' performance, provide guidance, support, identify development needs, and manage the reciprocal relationship between staff and the organization so that each is successful. Operates effectively, even when things are uncertain or unclear. Employee(s) Group/Department Supervised: 2 Customer Service Team members Competencies / Technical Skills: Core Competencies: Personal Credibility, Analytical Abilities, Active listening, Adaptability, Attentiveness, Problem Solving, Dependability, Decision-making, Effective communication, Digital literacy, Friendliness, Knowledge of your product or service, Open-mindedness, Quick thinking, Responsiveness, and Timeliness, and Builds Collaborative Relationships with peers. Organizational Competencies: Continuous Improvement, Superior customer Service, Continuous learning, Active listening and understanding, Attention to detail, Steadfast ethics and integrity, All-in teamwork, Inclusive decision making, Creative problem solving, Humble & authentic, Growth mindset, Broad Perspective. Technical Skills: Proficient in Microsoft Office applications such as excel and word. Experience with Enterprise Resource Planning (ERP) Systems such as Syteline, Oracle, and SAP. Licenses / Certifications: None Physical Requirements: Sit for long periods of time. Work Conditions Environment: Office Travel: Special Work Conditions: N/A Gibraltar is an Equal Employment Opportunity Employer and gives all applicants for employment equal consideration regardless of race, color, sex, religion, national origin, arrest record, ancestry, age, physical or mental disability, sexual orientation, transgender status, genetic information, marital status, citizenship status, veteran status, pregnancy, or any other status protected by federal, state, or local law. Upon request and consistent with applicable laws, Gibraltar will provide reasonable accommodations to individuals with disabilities who need an accommodation to fully participate in the application process.

Our associates celebrate lives. We celebrate our associates.Consider the possibilities of joining a Great Place to Work!The Customer Data Platform (CDP) Manager will drive SCI's vision and implementation of a CDP. They will manage the roadmap and discovery for a groundbreaking product that will span multiple customer touchpoints and customer segments, coordinating efforts between IT partners, marketing technology leaders, Digital products, and stakeholders across the company. Marketing analytics and CDP at SCI are poised to make a significant impact on the consumer experience around death care as we are preparing to deploy personalization and data at a scale never before seen in the industry. This position will play a vital role in creating enhanced, personal, and exceptional experiences for families across North America by developing a deep understanding of business processes across Sales, Marketing, and Operations to enable data-driven targeting, reporting, and automation via the CDP. This role will influence sales results by enabling Marketing leadership to analyze and deploy personalization in an omni-channel environment.JOB RESPONSIBILITIESServe as a subject matter expert on the CDP, including teaching, training and documenting platform features and usability as well as remaining apprised of CDP trends and developmentsDrive growth and impact of the CDP with a focus on generating both financial return on technology investments and improvements to customer satisfactionMaintain internal stakeholder relationships, and serve as the primary day-to-day contact with CDP vendor and marketing teams. Work cross-functionally to continuously expand usage and engagement so that SCI leverage the CDP to its highest potentialCoordinate and oversee the process of implementing the CDP platformOversee CDP Data Science teamDevelop a backlog of CDP enhancements and manage prioritization with the CDP vendor and internal stakeholdersManage program accessibility, settings, internal user support, and training to drive utilizationDevelop and maintain governance procedures to support users and consumer experiencesEvaluate changing organization capabilities and tools to identify new ways for the CDP to provide richer analyses or empower greater customer engagementEnable Marketing analytics implementation and operationsOversee customer acquisition and engagement campaign ideation, development, and executionThis is not intended to be an all-inclusive list of the essential functions or duties related to this jobMinimum Requirements Education Bachelor's degree in Marketing, Computer Science, Statistics, Mathematics, Economics or a related disciplineExperienceA minimum of 3 years in sales & marketing or Digital technologies, IT, or equivalent experience in a related field.Knowledge, Skills and AbilitiesResults-oriented collaborative team player with a keen ability to demystify data and streamline processes.Experience coordinating technical product design and internal user management involving customer-facing applicationsExpert user of CDP platforms (Treasure Data Preferred)Salesforce CRM experience a plusExperience developing integration technologies within data platforms to support customer experience strategies and solutionsData visualization experience in tools such as PowerBI or TableauUnderstanding of identity resolution strategies and solutionsExperience with both API and batch integration approachesAwareness of agile development and support methodologiesExperience organizing and facilitating discovery and business requirement captureStrong cross-functional collaboration experience with the ability to manage conflicting priorities across partnersWorking knowledge of data pipelines, data warehousing, and data lake principlesProficiency in SQL/Query languagesAbility to manage multiple projectsHigh attention to detailWork Conditions Work EnvironmentWork indoors during all seasons and weather conditionsLimited amount of travel to the corporate offices required if working remotelyStandard business dress is required. Work PosturesSitting continuously for many hours per day, up to 6 hours per dayPhysical DemandsPhysical effort requiring manual dexterity is required, includes paperwork, calculators, computers and phone usageWork HoursWorking a number of evenings every month, beyond "standard" hours

OFFICE LOCATIONSan Antonio, Texas, USAAustin, Texas, USA#Li-hybridFlexible arrangements are possible for candidates who live within Texas. WHO WE AREThe mission of The Nature Conservancy (TNC) is to conserve the lands and waters upon which all life depends. As a science-based organization, we develop innovative, on-the-ground solutions to the world's toughest environmental challenges so that people and nature can thrive. Our work is guided by our values, which include a commitment to diversity and respect for people, communities, and cultures. From a rewarding mission to career development and flexible schedules, there are many reasons to love life #insideTNC. Want to know more? Check out our TNC Talent playlist on YouTube to hear stories from staff or visit Glassdoor.One of TNC's primary goals is to cultivate an inclusive work environment so that employees around the globe have a sense of belonging and feel that their unique contributions are valued. We know we'll only achieve our mission by hiring and engaging a diverse staff that reflects the communities in which we work. Recognizing that people bring talent and skills that have been developed outside the scope of a job, we take a holistic approach to recruitment that considers life experience in addition to the professional requirements listed in our postings. Please apply - we'd love to hear from you. To quote a popular saying at TNC, "you'll join for the mission, and you'll stay for the people."WHAT WE CAN ACHIEVE TOGETHERThe Finance & Operations Manager provides highly specialized finance/accounting-related services to the Texas business unit. They provide highly specialized services in one or more of the following functions: financial analysis and reporting; financial management; accounting; auditing; grants administration, management controls and reporting; or similar financial activities for the Texas business unit. They have a high level of expertise in their area(s) of specialization. The position administers and maintains finance/accounting activities in accordance with TNC policies and procedures and best practices in financial/organizational management. The Finance & Operations Manager aids all levels of personnel in their specialty area. They respond to complex employee/management questions and problems based on advanced knowledge of the subject area. The Finance & Operations Manager will also be responsible for supporting the Director of Finance & Operations with operations management and other duties as they arise. Annual Operating Budget Support the annual budgeting process by facilitating collaboration across all departments of the Texas Chapter and work with Finance & Operations Director to craft the annual budget of approximately $15 million. Monitor and manage the budget on an ongoing basis. Perform financial forecasting for the current and future fiscal years. Become an advanced user of TNC's budget software system. General Finance/Accounting Oversee accounting processes, including cash/check deposits and receipting, accounts payable, intra-company transfers, and journal entries. Monitor controls and processes to ensure compliance with TNC policies, including the contracts management process. Run, file, analyze and distribute reports on a regular basis for project managers. Perform monthly financial report analysis. Become an advanced user of TNC's financial management software and basic user of TNC's CRM software. Collaborate closely with various TNC staff members, including the Development department, Grants Service Network, Worldwide Office centralized accounting functions, and Project Managers, on various accounting and finance issues. Communicate complex financial information to non-finance department staff members. Private Award (Grants) Financial Management Create budgets for funding proposals and manage stewardship reporting to donors. End-to-end financial management throughout private awards (grants) lifecycle. Coordinate closely with Development department and conservation project managers. Operations Office lease management & accounting Office, information technology, & general operations budget management Vehicle fleet budget management Property tax administration Other related duties that may arise WE'RE LOOKING FOR YOUAre you looking for work you can believe in? At The Nature Conservancy we strive to embody a philosophy of Work that You Can Believe in where you can feel like you are making a difference every day.The ideal candidate should have exceptional communication and collaboration skills and experience in management of controls and reports of a business unit. This is an exciting opportunity to contribute to the ongoing mission of conservation by directing and shaping the work of our team! WHAT YOU'LL BRING Bachelor's Degree in Finance, Accounting, Business Administration or related field and 4 years' related experience or equivalent combination. Experience with accounting principles, practices, and regulations. Technical experience with grants award accounting. Experience using accounting and financial reporting systems. Experience with government regulations related to grants and contracts. Professional certification such as a CPA or CIA, or a candidate for same (may be preferred, but not required). WHAT WE BRINGSince 1951, TNC has been doing work you can believe in. Through grassroots action, we have grown from a small non-profit into one of the most effective and wide-reaching environmental organizations in the world. Thanks to more than 1 million members, over 400 scientists, and the dedicated efforts of our diverse staff and partners, we impact conservation around the world! TNC offers a competitive, comprehensive benefits package including health care benefits, flexible spending accounts, a 401(k) plan with an 8% employer match, parental leave, accrued paid time off, life insurance, disability coverage, employee assistance program, other life and work well-being benefits. Learn more about our benefits on our Culture Tab on nature.org/careers.We're proud to offer a flexible work environment that supports of the health and well-being of the people we employ.SALARY INFORMATIONThe starting pay range for a candidate selected for this position is generally within the range of $70,000 - $90,000 for annual base salary. This range only applies to candidates whose country of employment is the USA. Where a successful candidate's actual pay will fall within this range will be based on a variety of factors, including, for example, the candidate's location, qualifications, specific skills, and experience. Please note countries outside the USA would have a different pay range in the local currency based on the local labor market, and not tied to USA pay or ranges. Your geographic location will be confirmed during the recruitment.APPLY NOWTo apply for job ID 55036, submit your materials online by using the Apply Now button at https://careers.nature.org/. Need help applying? Visit our recruitment page or contact [email protected] recruiting process is a rolling interview process to ensure we engage applicants in a timely manner. This means we review applications in the order in which they are received. Once a strong candidate pool is identified, the role will be unposted. The timeline may vary depending on the expressed interest in the role, so we highly encourage candidates to apply as soon as possible.The Nature Conservancy is an Equal Opportunity Employer. Our commitment to diversity includes the recognition that our conservation mission is best advanced by the leadership and contributions of people of diverse backgrounds, beliefs and culture. Recruiting and mentoring staff to create an inclusive organization that reflects our global character is a priority and we encourage applicants from all cultures, races, colors, religions, sexes, national or regional origins, ages, disability status, sexual orientation, gender identity, military, protected veteran status or other status protected by law.The successful applicant must meet the requirements of The Nature Conservancy's background screening process.Do you have military experience? Visit our U.S. Military Skills Translator to match your military experience with our current job openings!TNC is committed to offering accommodations for qualified individuals with disabilities and disabled veterans in our job application process. If you need assistance or an accommodation due to a disability, please send a note to [email protected] with Request for Accommodation in the subject line.An attractive salary and benefits package is part of TNC's value proposition to our employees. TNC strives to provide competitive pay and bases salaries on the geographic location of the role committing to being equitable across groups and providing hiring salary ranges when possible. Since we support flexible and remote work for our employees, many positions have a flexible location within countries where we're registered as a Non-government Organization and established as an employer. This may mean we're unable to provide a hiring salary range in the posting for some of our positions. However, candidates invited to be part of our interview process will be provided their location specific range upon request.PDN-9bd755c7-0568-48d7-a0bc-1cfbaa8f41b4

Why USAA?Let's do something that really matters.At USAA, we have an important mission: facilitating the financial security of millions of U.S. military members and their families. Not all of our employees served in our nation's military, but we all share in the mission to give back to those who did. We're working as one to build a great experience and make a real impact for our members.We believe in our core values of honesty, integrity, loyalty and service. They're what guides everything we do - from how we treat our members to how we treat each other. Come be a part of what makes us so special!The OpportunityWe are looking for a Program Manager Lead for the Bank Member Experience & Complaints Program, responsible for development, maintenance, and execution of Bank Complaint program procedures that operationalize the Enterprise Complaint Management Policy and provides Member Service Representatives (MSRs) and Advocates with tools and resources to identify, track, categorize, escalate, research, and resolve Bank complaints. You will be responsible for the oversight and governance of the complaints program. You must have experience and know in-depth the lifecycle of a complaints program and provide root cause analysis. This is an individual contributor position.Leads the management, execution and delivery of large-scale programs (multi-year, large cost and scope, etc.) and/or the oversight and governance of programs to ensure alignment to the line of business strategic imperatives and to monitor program health. Works to achieve multi-year program deadlines, scope and overall program benefits. Defines multiple program strategies based on business demand and return on investment expectations.We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position can be based in one of the following locations: San Antonio, TX, Plano, TX, Phoenix, AZ, Colorado Springs, CO, Charlotte, NC, Chesapeake, VA or Tampa, FL. Relocation assistance is not available for this position.What you'll do:Identifies potential new program opportunities to deliver integrated solutions that meet multiple business partner needs.Defines and maintains multiple program strategies based on business demand and return on investment expectations.Works closely with project sponsor and cross-functional teams, to plan and develop scope, deliverables, required resources, work plan, budget, and timing for new programs.Directs analyses, root cause identification and development and recommendation of key work products.Applies experienced knowledge of the business, its products and processes to assess program risks and rewards across multiple technologies and business goals.Negotiates agreements, settles disputes equitably and diffuses high tension situations.Negotiates program tradeoffs with IT and the business to ensure alignment of demand to capacity.Responsible for developing multi-year business plan to deliver business capabilities and define execution approach to achieve business goal while reducing risk and delivering early business value wherever possible.Mentors Program Managers in developing business strategies, identifying benefits and defining alternatives across departmental programs and across USAA programs.Ensures compliance with company and regulatory policies and procedures.Adheres to EPMO processes, procedures, controls, standards, tools and templates (as required).Adheres to governance rigor required for work effort.Drives the adoption and sustainment of changes within the organization in compliance with USAA's Change Management methodology.Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures.What you have:Bachelor's degree; OR 4+ years of related experience (in addition to the minimum years of experience required) may be substituted in lieu of degree.8+ years of project and/or program management experience, including experience defining a new program and/or leading large-scale projects.Expert level of experience in Principles of Project/Program or Portfolio Management.Experience in program management and execution experience delivering complex work efforts working with Waterfall and Agile methodologiesStakeholder management and influencing skills.Advance understanding of risk management policies and procedures.Extensive knowledge of program management methodology and techniques; program performance evaluation and change management principles.Extensive experience developing, maintaining and reporting on large cost project/program budgets.Strong business acumen and/or demonstrated learning agility to quickly increase business expertise.What sets you apart:Strong experience in complaints management programs in a large retail bank environmentExperience in executing and/or leading Risk Control Self Assessments (RCSAs), issue management, and process efficiency programsProven track record to inspire change and collaborate with all levels of managementStrong analytical, organizational, and problem-solving skillsExperience with communicating and presenting key concepts to senior leadership, broad groups and team staffProven track record to craft, implement, and sustain oversight processesDeep Complaints experienceThird Party Vendor Oversight and MonitoringData analysisStrong Critical thinking and root cause analysis skillsetAbility to deliver executive level reportingBanking compliance and risk management experienceUS military experience through military service or a military spouse/domestic partnerThe above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job.What we offer:Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. The salary range for this position is: $120,550 - $230,400.Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors.Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals.For more details on our outstanding benefits, please visit our benefits page on USAAjobs.com.Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting. USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.