Hotel Manager Salary in San Antonio, TX

Job Description Summary Are you passionate about hospitality, eager for growth, and ready to have fun while making a difference? Join our Sonesta team as a Hotel Operations Manager and become part of a dynamic company committed to your development and success. Embrace the spirit of hospitality with us, where every day brings new opportunities to grow personally and professionally while creating unforgettable experiences for our guests. Let's build a vibrant future together!The Operations Manager is responsible for consistently delivering results that contribute to the mission and overall success of the hotel by accomplishing performance objectives covering the front desk, food service, housekeeping and administration of the business. The Operations Manager is responsible for preparing the hotel for the day's business. The Operations Manager's focus is on guest and associate satisfaction, expense control and product and service quality and will lead to their contribution to the overall goals of the hotel.Job DescriptionDUTIES AND RESPONSIBILITIES:Deliver on the promise of Sonesta Service in all interactions with guests and clients. Manage according to the Sonesta G.U.E.S.T. standards and instill a passion for customer service in all associates of the hotel. Create processes and procedures to ensure the hotel is properly supplied with all guest amenities, all food and beverage outlets are meeting guest expectations, and the hotel is properly maintained and clean.Ensure all staff is properly trained and have the tools and equipment needed to effectively carry out their job functions.Manage the front office and reservation functions to ensure the delivery of superior guest services, the security of monies, credit card transactions and guest information.Responsible to manage all approvals, billing, and collections of hotel's Accounts Receivables.Prepare Month End Reporting for the preparation of hotel financial reports.Manage all housekeeping and laundry functions to ensure compliance with quality and brand standards in all areas of the hotel. Establish, implement, and inspect that procedures to ensure all guest rooms and public areas are clean and in proper condition to meet guest expectations and brand standards.Provide regular direction and manage hotel operations to establish and implement procedures to ensure routine inspections of all guest rooms/suites and public areas to ensure all are clean and/or in good repair.Manage both the daily execution of the breakfast, to ensure standards of operation and quality and guest satisfaction are maintained. Ensure the shoppe convenience store is stocked and maintained in an orderly and appealing manner. Monitor inventory and order replenishments in a timely and efficient manner.Ensure the proper process is in place to manage and report on department expenses. Work with the General Manager on the identification of budget variances within the Front Desk, Food and Beverage and Housekeeping departments. Purchase and/or requisition for the inventory to ensure adequate minimum and maximum stocks of all food, beverage, material, and equipment. Monitor and control food and beverage costs and ensure procedures are followed to ensure the security and proper storage of food and beverage products, inventory, and equipment and to minimize waste.Ensure the proper process is in place to manage and report on the human resources and benefits programs within the Front Desk, Food and Beverage and Housekeeping departments. This includes the recruiting, onboarding, training, ongoing performance management, and offboarding of all associates of the three departments.Ensure the proper process is in place to manage and report on the proper use, maintenance and location of all information technology hardware and software provided to the Front Desk, Food and Beverage and Housekeeping departments. Ensure the proper process is in place to manage and report on the purchasing of all supplies needed to manage the hotel. This includes the proper use of any platforms and/or programs to leverage purchasing power and the analysis of hotel spending to identify efficiencies.Establish and implement appropriate service recovery guidelines in order to ensure complete guest satisfaction. Respond to guest complaints or concerns in a prompt and professional manner.Promote teamwork and quality service through daily communication and coordination with other shifts and departmental management.Attend Breakfast events as a representative of the management team of the hotel and to prospect for additional sales leads.Enforce hotel standards, policies, and procedures are in place within the operations departments.Act as "Manager on duty" as required.Regularly sell hotel rooms through direct client contact.Ensure compliance with federal, state and local laws regarding health, safety, and alcohol services.Perform other duties as assigned.This position will primarily work evening and weekend shifts.QUALIFICATIONS AND REQUIREMENTS:Bachelor's degree in Hotel Administration, Business Administration or related field preferred.Two years of previous supervisory experience preferred.Previous background from the extended stay industry preferred.Ability to speak, read, and write fluent English; other languages beneficial.Professional verbal and written communication skills.Mathematical skills, including basic math, budgeting, profit/loss concepts, percentages, and variances.Problem solving, reasoning, motivating, organizational and training abilities.Ability to prioritize and organize work assignments.Experience with Microsoft Office and Opera systems preferred.Ability to travel including some overnight travel is required.Valid driver's license required.Frequently standing up, bending, climbing, kneeling, and moving about the facility.Will be exposed to commercial cleaning chemicals.Carrying, lifting or pulling items weighing up to 50 pounds.Frequently handling objects and equipment.Will be required to obtain a ServSafe certification.Will be required to work mornings, evening, weekends, and holidays. Additional Job Information/Anticipated Pay Range Annual Salary: $45,000 Benefits Sonesta recognizes that benefits play a vital role in helping ensure the health and financial security of employees and their families. We offer a variety of benefits to our employees including:Medical, Dental and Vision InsuranceHealth Savings Account with Company Match401(k) Retirement Plan with Company MatchPaid Vacation and Sick DaysSonesta Hotel DiscountsEducational AssistancePaid Parental LeaveCompany Paid Life InsuranceCompany Paid Short Term and Long Term Disability InsuranceVarious Employee Perks and Discounts Upon submitting your application, please ensure you complete a full application in addition to attaching a resume. Incomplete applications received will not be considered.

As our Front Desk Sales Person, you'll be the friendly face and the first point of contact for our awesome riders. Your main responsibilities will include:Greeting and welcoming riders with a smile.Assisting with class check-ins and providing excellent customer service.Promoting our studio's membership plans and class packages.Handling inquiries, phone calls, and emails promptly and professionally.Maintaining a clean and organized front desk area.Supporting the studio's marketing initiatives and promotions.Requirements:Passion for fitness and indoor cycling.Outstanding interpersonal and communication skills.Strong sales and customer service experience.Ability to multitask and stay organized in a fast-paced environment.Familiarity with social media platforms (Instagram, Facebook, etc.).Availability to work flexible hours.If you're a motivated team player with a positive attitude and a love for helping others, we want to hear from you! Join our studio and be a part of a supportive and energetic fitness community.To apply, please send your resume and a brief introduction to [email protected] free to share any relevant experience or why you believe you'd be a great fit for our team. We're excited to meet you!

Job Description Summary The General Manager (GM) is the onsite leader of the hotel and represents the company with all guests, clients, associates, and owners. The General Manager is responsible for consistently delivering results that contribute to the mission and overall success of the hotel by accomplishing performance objectives focused on driving revenue, controlling costs, providing guest and associate satisfaction, and delivering product and service quality. To accomplish this the GM will work directly with Sonesta's marketing, revenue management, and sales team and the shared accounting, facilities, human resources, information technology and procurement services that support the hotels.Job DescriptionDUTIES AND RESPONSIBILITIES:Deliver on the promise of Sonesta Service in all interactions with guests and clients. Manage according to the Sonesta G.U.E.S.T. standards and instill a passion for customer service in all associates of the hotel. Create processes and procedures to ensure the hotel is properly supplied with all guest amenities, all food and beverage outlets are meeting guest expectations, and the hotel is properly maintained and clean.Manage the direct sales activities of the hotel in partnership with the hotel's Regional Sales Director (RSD) and Global Sales Office (GSO) to uncover the appropriate demand located in the hotel's trade area. Directly supervise the hotel's Director of Sales and partner with the above sales support team to create and execute the hotel's sales and marketing plan to secure the fair market share of business for the hotel.Manage the overall seasonal demand strategy in partnership with the hotel's Regional Revenue Manager (RRM) with regard to room type and length of stay pricing. Work with the hotel's property management system (Opera) and reservation system (Synxis) to maximize revenue through occupancy and rate adjustments based on market conditions.Regularly sell hotel rooms through direct client contact.Establish and implement appropriate service recovery guidelines in order to ensure complete guest satisfaction. Respond to guest complaints or concerns in a prompt and professional manner.Manage the Sonesta ES Suites brand positioning through the proper use of all marketing programs. This would include, but is not limited to the creation of everyday surprises, the implementation and management of the company's guest recognition program (Travel Pass) and the proper use of all logo and graphics standards. Manage the front office, housekeeping, and food and beverage operation of the hotel through the direct supervision of the Operations Manager.Manage the appearance, condition, and preventive maintenance of the physical plant through the direct supervision of the Maintenance Manager.Attend Evening Social and Breakfast events as a representative of the management team of the hotel and to prospect for additional sales leads.Lead the development, implementation and monitoring of capital and operational budgets for the hotel which support the overall objectives of the company. Work with the Finance Department on the identification of variances and communication to ownership on the hotel's financial condition.In partnership with the hotel's assigned General Ledger Accountant and in accordance with company rules and policies, ensure the proper process is in place to manage and report the inflow of money in and out of the hotel.In partnership with the Manager, National Engineering and Facilities Operations and in accordance with company rules and policies, ensure the proper process is in place to manage and report on the condition of the physical building(s), grounds, and parking surfaces. This includes the creation and management of the hotel's annual capital and operations expense budget to improve and maintain the facility for guests and ownership.In partnership with the hotel's assigned Human Resources representatives and in accordance with company rules and policies, ensure the proper process is in place to manage and report on the human resources and benefits programs within the hotel. This includes the recruiting, onboarding, training, ongoing performance management, and offboarding of all associates of the hotel.In partnership with the assigned Information Technology representatives and in accordance with company rules and policies, ensure the proper process is in place to manage and report on the proper use, maintenance and location of all information technology hardware and software provided to the hotel. This includes the proper use of all systems in order to service all guests and provide a return on investment to owners.In partnership with the assigned Procurement representatives and in accordance with company rules and policies, ensure the proper process is in place to manage and report on the purchasing of all supplies needed to manage the hotel. This includes the proper use of any platforms and/or programs to leverage purchasing power and the analysis of hotel spending to identify efficiencies.Enforce hotel standards, policies, and procedures are in place within the hotel departments.Act as "Manager on duty" as required.Ensure compliance with federal, state and local laws regarding health, safety, and alcohol services.Perform other duties as assigned.QUALIFICATIONS AND REQUIREMENTS:Bachelor's degree in Hotel Administration, Business Administration or related field preferred.Three years as a General Manager, Operations Manager, and/or Director of Sales in extended stay hotels preferred.Ability to speak, read, and write fluent English; other languages beneficial.Professional verbal and written communication skills.Mathematical skills, including basic math, budgeting, profit/loss concepts, percentages, and variances.Problem solving, reasoning, motivating, organizational and training abilities.Ability to prioritize and organize work assignments.Experience with Microsoft Office and Opera systems preferred.Ability to travel including some overnight travel is required.Valid driver's license required.Frequently standing up, bending, climbing, kneeling, and moving about the facility.Will be exposed to commercial cleaning chemicalsCarrying, lifting or pulling items weighing up to 50 pounds.Frequently handling objects and equipment.Will be required to work mornings, evening, weekends, and holidays. Additional Job Information/Anticipated Pay Range Benefits Sonesta recognizes that benefits play a vital role in helping ensure the health and financial security of employees and their families. We offer a variety of benefits to our employees including:Medical, Dental and Vision InsuranceHealth Savings Account with Company Match401(k) Retirement Plan with Company MatchPaid Vacation and Sick DaysSonesta Hotel DiscountsEducational AssistancePaid Parental LeaveCompany Paid Life InsuranceCompany Paid Short Term and Long Term Disability InsuranceVarious Employee Perks and Discounts Upon submitting your application, please ensure you complete a full application in addition to attaching a resume. Incomplete applications received will not be considered.

Description:SUMMARYUnder the direct supervision of the Director of Student Services and PK-12 Initiatives, the Program Manager will be at the forefront of program development, implementation, management, and evaluation, ensuring our mission is translated into actionable and effective programs that deliver tangible results. The Program Manager will work collaboratively to support the work of the Student Services and Student Success departments by assisting in the planning, coordinating, and execution of various logistical, administrative, and programmatic elements for HACU's student and community events and services. The Program Manager will work closely with HACU staff, community partners, college partners, and PK-12 partners to offer educationally enriching events and services. The Program Manager must demonstrate a passion for HACU's mission and the audiences it serves.HACU'S MISSION:To Champion Hispanic Success in Higher EducationThe Hispanic Association of Colleges and Universities fulfills its mission by:promoting the development of member colleges and universities;improving access to and the quality of post-secondary educational opportunities for Hispanic students; andmeeting the needs of business, industry and government through the development and sharing of resources, information, and expertise.BENEFITSHACU offers a friendly work environment and a generous company-paid benefits plan.15 company paid holidays.Employer-paid Group-Term Life, AD&D, Long-Term and Short-Term Disability benefits.Generous employer-paid contributions toward healthcare, dental, and vision plan expenses.403(b), employer contributions (no match required) starting at six months of service.Employee Assistance ProgramOptional Dental, Vision, Legal and Identity protection, and optional Accident, Cancer, Hospital Indemnity, and Dependent Life Insurance plans.HACU does not provide hourly rates or salary estimates to external job boards for any of the positions posted on our website. If you see an hourly rate or salary estimate on an external job board, please note that it was not provided by HACU and may not reflect our internal compensation structure, which is commensurate with the qualifications and experience of the candidate.EDUCATION and/or EXPERIENCEBachelor's degree in Education, Public Administration Social Work, Business Administration or a related field from an accredited college or university.A minimum of two years of experience in student development, community outreach, and/or program management within a nonprofit organization.Experience working in the PK-12 and/or college-level environment is preferred, but not required.Effective communication skills, both in verbal and written form. Able to proofread documents for accuracy, grammar, and clarity. Ability to speak effectively before small and large groups. Spanish language proficiency is preferred, but not required.Must be proactive, organized, and professional, with excellent interpersonal skills and the ability to communicate with individuals and groups from diverse backgrounds in a manner that is consistent with HACU's culture, mission, and objectives.Ability to complete simple mathematical computations with accuracy and record and analyze financial or other quantitative data. Familiarity with budgeting processes and financial record keeping preferred, but not required.Previous experience working with grants, identifying grant opportunities, and/or grant writing is preferred, but not required.Proficiency with Microsoft Office Word, Excel, PowerPoint, Teams, and other virtual meeting tools is required (i.e., Zoom/Teams, forms, presentations, infographics, perform document merges, data entry, database creation, maintenance and management, and report generation.) Experience with social media, digital communication tools, and website management preferred. Experience with LMS, CRM, and/or Design Tools is highly desired.Strong organizational, planning, and problem-solving skills, with the ability to manage multiple projects simultaneously and anticipate, manage, and resolve conflict.Ability to provide student and program assessment, data collection, management, data analysis, develop reporting systems to evaluate programs, and utilize data to innovate and drive continuous improvement.Requirements:QUALIFICATIONSTo perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform essential job functions.ESSENTIAL DUTIES AND RESPONSIBILITIESWorks collaboratively and strategically in a team environment with all levels of professional, technical, and administrative staff to ensure the fulfillment of HACU's mission, goals, and objectives.Designs, implements, manages, and evaluates educational programs in alignment with the organization's mission and goals.Coordinates with internal teams and external partners to ensure workshops, seminars, and webinars meet or exceed standards. Including but not limited to, venue set up, materials preparation, organizing and maintaining program documentation, participant records, schedules, and correspondence to internal and external stakeholders.Handle inquiries and provide information to stakeholders regarding program services and activities.Conducts research to support program goals and initiatives.Assists the Director of Student Services and PK-12 Initiatives with recruitment, marketing, and communication for programs and services.Coordinate and oversee daily operation of various department activities to ensure effective service delivery.Collaborates with HACU's Communications and Marketing department to promote programs and increase engagement.Develop and implement internal controls and comprehensive project documentation, including program guidelines, training materials, and reports.Regularly report on program and project milestones, outcomes, and challenges.Lead continuous improvement efforts by gathering feedback, analyzing program data, and making data-driven recommendations for program and process improvement.Organize and maintain program documentation.Process and track program related expenses in accordance with grant and HACU finance policies and guidelines.Provides resources to students seeking to advance their careers and leadership roles.Assists with the review and tracking of scholarship applications.As requested, will provide department support in the coordination of the selection process and/or participate in the selection process.Ensures the equitable and transparent selection of scholarship recipients based on established criteria.Evaluates program applications and participates in the selection process based on established criteria and maintains confidentiality and exercise discretion with sensitive information.Update department related web content.Assists with all other duties as assigned.SUPERVISORY RESPONSIBILITIESThis role does not have any supervisory responsibilities.PHYSICAL DEMANDS & WORK ENVIRONMENTEmployee will work a standard of 40 hours a week; however, longer hours may be necessary at times.Working conditions are in an office environment with sitting or standing, computer data entry, answering phones.Conferences and events may take place in hotel and/or convention center settings and require longer hours of work on a constantly changing schedule, and the ability to complete the essential functions of this role in a noisy environment.The physical demands of this role increase in the time leading up to, during, and after conference/events. This includes extended periods of standing, walking, occasional bending, and stooping. Conferences may require the employee to position themselves to move, push and lift equipment or supplies weighing up to 40 pounds.Occasionally moves or lifts up to 30 pounds.Specific vision abilities required by this job include close vision and distance vision.Constantly operates a computer and other office productivity machinery.Positions self to perform essential functions of the job in an office setting on-site.Must be able to remain in a stationary position.Maintains and ensures the security of HACU-issued equipment, software, data, and supplies.Must be able to pass a criminal background check.REASONABLE ACCOMMODATIONIn accordance with the ADA and other applicable laws, reasonable accommodation will be made to enable a qualified individual with a disability to perform the essential functions of the job.Relocation assistance is not available for this position.EEO STATEMENTThe Hispanic Association of Colleges and Universities (HACU) believes that equal opportunity for all employees and applicants is important for the continuing success of our organization. As an equal opportunity employer, HACU is committed to a policy that provides equal employment opportunities to all employees and applicants for employment without regard to race, color, sex, religion, national origin, ancestry, age, marital status, pregnancy, medical condition including genetic characteristics, physical or mental disability, veteran status, gender identification and expression, sexual orientation, and to make all employment decisions so as to further this principle of equal employment opportunity. HACU will not discriminate against any employee or applicant for employment because of race, color, sex, religion, national origin, ancestry, age, marital status, pregnancy, medical condition including genetic characteristics, physical or mental disability, veteran status, gender identification and expression, sexual orientation, and will take affirmative action to ensure that applicants are offered employment and employees are treated during employment without regard to these characteristics. If you are interested in applying for employment and need special assistance or accommodation to apply for a posted position, contact our Human Resources department via phone at 210-576-3216 or via email at [email protected] HACU's full Equal Opportunity Policy Statement, click here.ADA STATEMENTThe Hispanic Association of Colleges and Universities (HACU) is committed to the full inclusion of all qualified individuals. Consistent with the Americans with Disabilities Act (ADA), the HACU will provide reasonable accommodation when requested by a qualified applicant or employee, unless such accommodation would cause an undue hardship. The policy regarding requests for reasonable accommodation applies to all aspects of employment, including the application process. If reasonable accommodation is needed during the application process, please email [email protected]. For more information regarding the Americans with Disabilities Act, click here.Apply by March 18, 2024 or earlier. The posting may close before the apply-by date if we receive enough applicants.PI239706415

***Project Coordinator******Remote in AZ******12 Month Contract******Up to $24/Hr. on W2***About the role: Functional understanding and ability to work through coordination process to bring a hotel live on Auto Clerk PMS. Process includes speaking with hotels to provide them with information/deadlines to meet an agreed upon installation date. Gathers information so that hotel shell can be built. Assigns Online Training courses for branded hotels. Works with 3rd party Credit Card Processing Company to ensure smooth transition/installation of interface. Understanding of EMV setup process. Works closely with Training and On-Boarding team members to ensure hotel is accurately installed on PMS. Responsibilities:Creates and maintains documentation for end users and/or team on installation process.Owns the process to successfully onboard a hotel. Creates and maintains documentation, materials and tools. Assists in user training and support.May act as project manager for small projects as assigned. Protects the Company by handling business sensitive information with appropriate confidentiality.Plans and scopes length and difficulty of task.Identifies critical problems and directs effort accordingly.Resolves defined problems and separates and combines tasks for efficient workflow.Qualifications:Minimum 1 years' experience in Hotel Operations or Property Management Systems.Intermediate proficiency in Microsoft Office Suite.Basic project management skills including the ability to direct control and manage projects through completion preferred.Proven analytical, time management and written and verbal communication skills.Accountability, Problem Solving, LeadershipReceives operational guidance on duties, service standards and roles.

***Project Coordinator******Remote in AZ******12 Month Contract******Up to $24/Hr. on W2******MUST HAVE HOSPITALITY INDUSTRY EXPERIENCE***About the role: Functional understanding and ability to work through coordination process to bring a hotel live on Auto Clerk PMS. Process includes speaking with hotels to provide them with information/deadlines to meet an agreed upon installation date. Gathers information so that hotel shell can be built. Assigns Online Training courses for branded hotels. Works with 3rd party Credit Card Processing Company to ensure smooth transition/installation of interface. Understanding of EMV setup process. Works closely with Training and On-Boarding team members to ensure hotel is accurately installed on PMS. Responsibilities:Creates and maintains documentation for end users and/or team on installation process.Owns the process to successfully onboard a hotel. Creates and maintains documentation, materials and tools. Assists in user training and support.May act as project manager for small projects as assigned. Protects the Company by handling business sensitive information with appropriate confidentiality.Plans and scopes length and difficulty of task.Identifies critical problems and directs effort accordingly.Resolves defined problems and separates and combines tasks for efficient workflow.Qualifications:Minimum 1 years' experience in Hotel Operations or Property Management Systems.Intermediate proficiency in Microsoft Office Suite.Basic project management skills including the ability to direct control and manage projects through completion preferred.Proven analytical, time management and written and verbal communication skills.Accountability, Problem Solving, LeadershipReceives operational guidance on duties, service standards and roles.