Manager Salary in San Antonio, TX

Site Safety Manager needs 8-10 years of experience in the environmental, health and safety discipline with a strong focus on safety required.Site Safety Manager requires:• 5 years of working in a manufacturing environment as a safety professional is required. Experience in aerospace preferred.• Bachelor’s degree in a technical discipline: Occupational Safety & Health, Industrial Hygiene, Occupational Health, Chemical Engineering, Environmental Engineering, Environment, Health and Safety, Chemistry, Biology, or appropriate science-related field• Advance cert: Certified Safety Professional (CSP), Certified Industrial Hygienist (CIH), Certified Hazardous Materials Manager (CHMM) NEBOSH Certification, etc.• Incident investigation, root cause analysis, and corrective action management.• Strong technical and regulatory expertise in environmental, health and safety regulatory requirements as well as knowledge of and/or implementation experience with applicable industry standards including but not limited to ISO 14001 and OHSAS 18001/ISO 45001, etc.• Ability for strong collaboration and proactive and creative problem-solving. Display solid interpersonal management skills with the ability to build trust with all levels of the organization. Ability to communicate and obtain buy-in for EHS vision, strategy, and local plan. Must be comfortable in challenging the status quo and developing effective implementation plans and timelines to achieve goals. Driven, self-directed, and goal-oriented.• Must have a solid work ethic and impeccable integrity. Ability to work independently with minimal direction or oversight work and handle multiple tasks with the ability to switch priorities as needed. Able to exercise excellent judgment and possess a keen attention to detail.• Ability to reinforce and improve the safety culture by working in collaboration with operational leaders and front-line employees. Must be successful in working in a team-oriented environment and be able to work effectively in a matrix organization.•Site Safety Manager duties:• Coach site operations leaders to create a culture of safety excellence by implementing safety leadership systems, policies and procedures, safety campaigns, and programs designed to improve employee safe behaviors and eliminating, preventing, or controlling hazards/unsafe conditions. Drives incident prevention strategies, evaluates their effectiveness, and educates site personnel to improve their skills and competencies.• Lead and drive the review, update, implementation, embedding and continued compliance of the Corporate Environmental Health and Safety Management System and any additional local EHS processes needed to effectively manage the site’s EHS responsibilities.• Ensure compliance with applicable local EHS Legal and regulatory requirements as well as any company-specified standards that exceed regulatory requirements.• Serve as the technical expert and drives implementation of the corporate EHS software systems to support compliance activities, the tracking/reporting of EHS performance metrics, and the action management process.• Facilitate, conduct and/or advise on training, including the development of training materials (where necessary) to ensure employees have the knowledge and skills necessary to work safely, and facility compliance with company policies and regulatory requirements.

A technology solutions firm based in Orlando, Florida; AssistRx focuses on connecting pharmaceutical and biotech manufacturers together with their patients, providers and pharmacies. iAssist?, AssistRx's flagship product is a state-of-the-art technology that simplifies the prescribing process of specialty therapies and applies a menu of technology solutions that ultimately improves what is most crucial to every pharmaceutical and biotech brand - accuracy, adherence and, most importantly, access and speed to therapy.Requirements Drive the execution and delivery of features by collaborating with many cross functional teams, architects, product owners, and developers Experience with short release cycles, feature toggle implementations, and continuous integration Experience with a microservice architecture and platform-based development Reponsible for development process improvement and removing impediments Contributes to development tasks such as coding and feature verifications to assist teams with release commitments Coaching and mentoring leads through technical and nontechnical challengesBachelor's degree in Computer Science, Business Information Systems or related field or equivalent work experience is required6+ years experience in software developmentLeading a teamExperience(s) as a technical or team lead or equivalent experienceWorking knowledge of unit testing, user stories or use cases, design patterns or equivalent experience, and object oriented software designDesire to be a team player and work in a fast-paced environmentAdvanced knowledge of Salesforce.com CRM platformExperience with developing using Apex, Flows, Lightning components, and integrations with third parties (internal and external) using platform eventsProven advocate for best practices in software design and developmentSalesforce certification(s) a plus!BenefitsSupportive, progressive, fast-paced environmentCompetitive pay structureMatching 401(k) with immediate vestingMedical, dental, vision, life, & short-term disability insuranceAssistRx, Inc. is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration without regard to race, religion, color, sex (including pregnancy, gender identity, and sexual orientation), parental status, national origin, age, disability, family medical history or genetic information, political affiliation, military service, or other non-merit based factors, or any other protected categories protected by federal, state, or local laws.All offers of employment with AssistRx are conditional based on the successful completion of a pre-employment background check.In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification document form upon hire. Sponsorship and/or work authorization is not available for this position.AssistRx does not accept unsolicited resumes from search firms or any other vendor services. Any unsolicited resumes will be considered property of AssistRx and no fee will be paid in the event of a hire

DescriptionSummary:Implement, oversee, and adapt policies and programs to improve the organization's environmental and safety performance, ensure it complies with current and future regulations and standards, and protect its reputation. Manage EHS activities to ensure the organization complies with EHS regulations as well as internal environmental policies. These activities may include: monitor EHS performance, identify risks or areas for improvement; conduct safety audits and on-site inspections to identify workplace hazards; investigate environmental incidents; prepare reports and recommendations; implement waste management programs; develop and deliver EHS training programs; manage relationships with community or environmental stakeholders. Research, evaluate, and recommend changes to improve EHS performance. Provide expertise and advice on EHS issues to area managers. Maintain relationships with the community, environmental groups, or other stakeholders impacted by the EHS performance of the organization. Stay current with environmental regulations so the organization's EHS policies remain current and relevant. Lead, direct, evaluate, and develop a team of EHS professionals.CHRISTUS Santa Rosa Hospital - Medical Center (CSRH-MC), located in the South Texas Medical Center, provides a high-level of care through compassionate hands, experience physicians, and advanced technology, including the da Vinci Surgical Robot System and the Mako Robotic-Arm Assisted System. Services at the 178- bed facility include Acute Care of the Elderly Unit, cardiology, diabetes care, emergency care, general surgery, kidney transplantation at the CHRISTUS Transplant Institute, orthopedics, outpatient rehabilitation and aquatic therapy, Senior Behavioral Health Center, urology, and the Wound Care and Hyperbaric Center.Requirements: Bachelor’s Degree in Engineering or equivalent level of educationKnowledge of Joint Commission, CMS and other laws/regulations, Life Safety Code (NFPA101) highly preferredSpecialized knowledge of building systems, utility systems, and fire protection systems (smoke detection and sprinklers) desiredProficient in Microsoft Office Suite of products, strong writing skills and multi-project management skills requiredManagerial experience requiredExperience in leading multi-facility EOC and Safety InitiativesMinimum 5 years experience with Hospital EnvironmentCurrent certification and/or licenses registration in a field related to plant, technology, and safety management (i.e., Certified Health Care Facilities Management (CHFM) or Certified Health Care Safety Professional (CHSP)Work Type: Full TimeEEO is the law - click below for more information: https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12ScreenRdr.pdfWe endeavor to make this site accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at (844) 257-6925.

DescriptionSummary:Assumes primary responsibility for effective implementation of nursing and business operations for CSR Emergency Room (Bitters/Banders). The nurse manager affects departmental outcomes through interpretation, implementation, and evaluation of hospital and departmental outcomes philosophy, policies, and procedures. Facilitates intra and interdepartmental communication and collaboration to promote excellence in patient care and enhance patient outcomes. Effectively manages utilization of staff and material resources so that the most therapeutically effective patient care is provided in a cost effective manner. Promotes the professional development of patient care and administrative support staff assigned to the clinic.The CHRISTUS Children’s Hospital, established in 1959, was the first children’s hospital in South-Central Texas. Located downtown, this 190-plus-bed hospital serves more than 70,000 children annually from San Antonio, South Texas and around the world. The hospital (in partnership with Baylor College of Medicine) is the only academic children’s hospital in San Antonio. Our highly specialized services meet the unique medical needs of children, from Pediatric and Neonatal Intensive Care to Children’s Emergency Services, the latest treatments for deformities of the spine including titanium rib implants and halo traction, a Heart Center, a specialized asthma program, a highly regarded Cancer and Blood Disorders Center, and growing maternal services to include consultation, delivery, and maternal fetal medicine.Requirements:Bachelors degree required. Graduate of an accredited school of nursing is required.5 years clinical nursing experience required 5 years of ambulatory services preferredCurrent RN Licensure to practice nursing in the state of Texas CPR Certification (AHA)Work Type: Full TimeEEO is the law - click below for more information: https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12ScreenRdr.pdfWe endeavor to make this site accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at (844) 257-6925.

DescriptionSummary:Assumes primary responsibility and 24/7 accountability for effective implementation of nursing practice and operations for assigned areas; at CHRISTUS St. Patrick Hospital. The nurse manager affects departmental outcomes through interpretation, implementation, and evaluation of hospital and departmental philosophy, goals, policies, and procedures. Facilitates intra and interdepartmental communication and collaboration to promote excellence in patient care, patient experience and patient outcomes. Effectively manages utilization of staff and material resources so that the most therapeutically effective patient care is provided in a safe and cost effective manner. Promotes the professional development of patient care and administrative support staff assigned for areas.Responsibilities: Participates in the establishment and implementation of yearly goals for the units.Monitors operations of the unit. Measures progress towards goals, identifying problems and taking corrective actions.Serves as an advocate for patients/families, assuring that patient/family rights are respected, patient satisfaction issues are addressed, and associates adhere to the core values of the corporation.Directs patient care in compliance with regulatory standards such as Joint Commission and state licensure requirements.Participates in the development, communication, and implementation of nursing and organizational policy and procedure.Participates on intra and interdepartmental committees and task forces which are focused on improving patient care.Collaborates with other Department Managers and Hospital Leadership to resolve unit/staff issues.Participates and directs staff in hospital plans for emergency and disasters.Develops, communicates and updates unit(s), standards, protocols, policies and procedures to meet trends in nursing practice and patient services.Collaborates with Human Resources to recruit and hire qualified associates.Counsels, guides, and disciplines associates to enhance patient care through compliance with established hospital policies and procedures.Evaluates staff job performance on a timely basis and in a manner that recognizes associate's accomplishments, enhances performance and facilitates professional development.Provides HR with information to maintain associate files with current licensure, credentialing records, certifications, orientation documentation, skills checklists, and continuing education requirements.Facilitates and encourages staff participation in the professional practice model.Confronts and resolves conflicts involving staff, physicians, patients/families, interdepartmental and intra departmental issues.Empowers associates through effective delegation, maintaining accountability.Directs and ensures staff participation in process improvement activities for the unit/hospital.Conducts regularly scheduled staff meetings which address unit issues, process improvement, and safety; Ensures staff meeting minutes are available on a timely basis.Establishes and enforces with staff a method for ongoing maintenance and upkeep of the unit supplies and equipment.Maintains and ensures documentation of quality control aspects of the clinic(s) (e.g. POCT logs, refrigerator temps, etc which are required by Joint Commission)Collaborates effectively with physicians, administrators, patients, families, other departments, and the community to provide quality patient care and enhance patient outcomes.Maintains core staffing within established guidelines that assure patient safety and considers skill mix and experience of staff.Oversees daily staffing of the unit and collaborates with Lead Associates on the development and revision of the staffing schedule.Ensures assessment of competency of all associates as a part of the orientation program and on an ongoing basis.Identifies, plans, develops and/or arranges for programs to meet the educational/skills needs of the associates upon hiring and on an ongoing basis.Identifies, plans, develops methods to meet the educational needs of the patient population.On an annual basis, contributes to the development of operating and capital budgets to meet the needs of the unit.Assures effective and appropriate utilization of material and human resources,Reviews financial and productivity management reports and takes appropriate actions. Demonstrates competence to perform assigned patient care responsibilities in a manner that meets the age specific and developmental needs of patients served by the department. Appropriately reviews patient assessment, treatment, and/or care methods performed by nursing to accommodate the unique physical, psychosocial, cultural, spiritual, age specific and other developmental needs of each patient served.Demonstrates adherence to the Mission and CORE values of CHRISTUS Health System. GG. Performs other duties as assigned.Requirements:Bachelor's DegreeRN License in state of employment or compactBLSWork Type: Full TimeEEO is the law - click below for more information: https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12ScreenRdr.pdfWe endeavor to make this site accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at (844) 257-6925.

DescriptionSummary:Uniformed position at all times. Security Manager is a working supervisor who is responsible for planning, implementing, administering, supervising, and assuming responsibility for the Security Department activities to provide a safe and secure environment for patients, visitors, and employees on hospital property. May be responsible for multiple CHRISTUS Health locations. The Security Manager must have flexibility in hours and be able to rotate between facilities including travel whenever necessary.Responsibilities:Supervises the activities of the employees of the Security Department and demonstrates professionalism.• Reports to the Director, Security Operations on a weekly basis with a professional working relationship.• Prepares work schedule and schedules time off in accordance with departmental and CHRISTUS policy; assures appropriate work coverage.• Reviews time sheets for accuracy and turns in to payroll on a timely basis. Verifies time sheets, justifies overtime, and approves time sheets.• Conducts Associate performance reviews in accordance with CHRISTUS Health policies and procedures in a timely manner ensuring fairness.• Counsels Associates and recommends disciplinary action if need arises.• Interviews and recommends candidates for employment in accordance with established policies and procedures.• Conducts departmental staff meetings and offers on the job training on a continual basis to officers/staff.• Tracks Associate performance in areas of patrol/enforcement/report writing, customer service functions, and directs improvement as needed.Prepares, implements, and adheres to the department budget.• Works with Director, Security Operations to accurately complete the departmental budget within specified time frame for capital equipment, supplies/other expenses, and staffing.• Monitors approved departmental budget and hours.Performs follow-up investigations on all incidents pertaining to location security. Reports any safety and fire hazards to the appropriate department. Plans undercover internal investigations as need arise.• Conducts follow up investigations on variance reports concerning losses, accidents, injuries, and requests by Quality Assurance, Risk Management, Administration, and Human Resources.• Conducts inspections of various departments along with a member of the Safety Committee to expose any safety or fire hazard.• Conducts new Associate orientation.Performs miscellaneous duties.• Procures supplies, equipment, and maintenance or replacement of equipment.• Develops/implements departmental policies and procedures manual.• Keeps up to date on new laws and regulations in the field of law enforcement through contacts with the appropriate local Police Department and local law enforcement agencies. • Creates a welcome atmosphere, answers telephone, relays messages, and maintains open channels of communication.• Is responsible for parking and traffic control. Keeps up to date Associate vehicle stickers and records.• Maintains appropriate departmental records and reports.• Performs duties of Security Officer as need arises.• Makes recommendations to Director, Security Operations in the area of security, loss prevention, and equipment.• Reviews and approves departmental reports.Assumes responsibility for self-regarding knowledge of policies, manuals, and communications. Takes responsibility for self-growth and job improvement.Education/Skills: Bachelor’s degree preferred or a Bachelor’s degree in Criminal Justice/Law Enforcement/Security Management preferred or equivalent security experience, preferably in healthcare setting. Experience:Five years of experience in law enforcement and/or security with supervisory experience. Must have a thorough knowledge of applicable state laws. High code of ethics, honesty, and courtesy. Must be able to remain rational and calm under stress. Required to demonstrate proficiencies in all patient age categories. Must be capable of managing multiple tasks simultaneously. Excellent written and verbal communication skills (English). Licenses, Registrations, or Certifications:Must be a current Level 3 Security Officer (Texas) prior to hire or appointment.Must complete IAHSS Supervisors Course within one (1) year of appointment or hire. Required to obtain professional certification of CHPA or CPP within one year of appointment. Successful completion of all pre-employment and post offer assessments to include the Minnesota Multiphasic Personality Inventory -2 (MMPI-2-RF-PCIR); the California Psychological Inventory (CPI); the Police and Public Safety Selection Report (PPSSR); the Personal Experience Inventory (PEI) and a clinical interview by a third personal psychologist. Will be required to take random drug test screening. Must have/maintain valid driver’s license. Prior to their date of hire and may not wear their weapon on duty until 1) the officer’s commission card is active 2) the officer’s commission card is in the possession of the security officer 3) the CHRISTUS Vice President of Security has issued a letter of authorization to carry a CHRISTUS Health Security assigned weapon while on duty to the officer. Only weapons assigned by CHRISTUS Health Security may be worn while on duty. Verbal De-escalation training must be completed within 60 days of hire. Must obtain Basic Life Support (BLS) within 60 days of hire from the American Heart Association. Expandable Baton training, defensive tactics training, firearms training, weapon qualification, and firearms retention training must be completed prior to letter of authorization to carry is issued. Work Type: Full TimeEEO is the law - click below for more information: https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12ScreenRdr.pdfWe endeavor to make this site accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at (844) 257-6925.

Apex Systems, the Nation's 2nd largest Technical Staffing and Services Firm, is seeking candidates in San Antonio, Texas, for a Contract Position! Please see the details below. Sr. PG Project ManagerLocation: ONSITE / San Antonio, TexasLength: 8+ Months ContractShift: TBDMust-Have Technical Skills:10 years of power generation experience in place of a degreeExperience in concrete construction, more specifically mechanical, electrical, engineeringExperience in thermodynamics, fossil fuels, natural gas, coal and oilProject Management ProfessionalUnderstanding of power plant equipmentJOB DESCRIPTIONUnder general supervision of either a department manager or director of engineering/operations, oversees multiple projects as a project manager, discipline lead, and/or field construction coordinator for power plant projects developed to maintain or improve power plant safety, environmental quality, reliability, infrastructure modernization, and efficiency. In addition to having responsibility for all aspects of the project over the entire project life (initiate, plan, execute, control, close), is responsible for assembling project teams, assigning individual responsibilities, identifying appropriate resources needed, and developing schedules to ensure timely completion of assigned projects. Must be familiar with system scope and project objectives, as well as the role and function of each team member to effectively coordinate the activities of the team.Tasks and Responsibilities:• Manges the planning, design, and construction of multiple capital and/or O&M projects (e.g., modifications/additions to facilities and infrastructure) under supervision.• Facilitates teams, including team chartering, group problem solving, and/or process improvement work.• Ensures the integration of sound project management principles and practices into all projects.• Develop solutions to critical business issues and present alternatives. Develops and submits business cases and/or project justifications for projects.• Develop detailed project plans and ensure project scopes, team responsibilities, milestone dates, and the procurement strategy are clearly stated for all assigned projects.• Stewards project to ensure project objectives regarding safety, schedule, budget, scope, code compliance, environmental compliance, and quality are met through metrics and benchmarking.• Develops procurement and technical specifications for vendor and contractor services.• Coordinates with procurement to solicit external materials and services as required for project deliverables, including stewarding purchase orders and contracts, paying invoices, and interfacing with Storeroom personnel.• Negotiates with vendors and contractors regarding work scope changes and ensures that all contract commitments are completed on time per the scope of work and technical specifications.• Plans and monitors ongoing design and construction activities for contract and industry code compliance, QA/QC program compliance, schedule performance, and quality workmanship for multiple craft disciplines.• Reviews and approves design documents and drawings for contract and industry code compliance, company standards, and practices.• Coordinates the development of conceptual and detailed designs.• Effectively communicates issues and recommends strategies and tactics.• Interfaces with appropriate management levels including senior management to gain necessary approvals and manage risk in accordance with corporate governance.• Develops, reviews, and approves startup & testing procedures for check-out, startup, and commissioning.• Trains power plant operating and maintenance personnel on newly installed systems.• Develops documentation of business processes within applicable divisions.• Coordinates construction management team activities in conjunction with field operations for quality assurance.• Performs check-out and start-up in conjunction with plan staff to include assigning electrical, instrumentation/controls, and mechanical tasks to technical leads, and coordinates performance testing.• Provides Subject Matter Expertise to support Power Generation Operations and Maintenance personnel.• Performs analysis of project data; generates reports and data.• Performs other duties as assigned.Minimum Qualifications• Bachelor's degree in science or related field from an accredited university, or equivalent technical/craft work experience in power generation• Accountable for the execution of projects to support Corporate and Business Unit strategy.• Technical expert on Project Management methodologies, practices, and procedures• Ability to oversee major engineering projects, programs, and or initiatives with no supervision• Provides technical guidance, and leadership, and manages the planning, design, and construction of multiple high-risk large, multi-million dollar (typically $5M+), multi-disciplinary, complex, capital and O&M technical projects (e.g. modifications/additions to facilities and infrastructure) under minimal to no supervision.• Demonstrated ability to train other Project Managers on technical and PM-process issues related to the initiation, planning, executing, monitoring and controlling, and closing of projects• Deals with content that is substantially complex with diverse issues and problems• Decisions may have a significant impact on time, cost, safety, or reliability• Participates in and assists in the development of Power Generation's 5-year capital budget.• Extensive interaction with upper management regarding Business Case and project status, Board of Trustee Presentations, contract implementation strategies, negotiation strategies, multi-unit strategy studies, etc.• Maintains a high degree of communication with key interdepartmental stakeholders.• Communicates with power plant personnel via plant communication meetings.• Provide coaching to less experienced project managers, engineers, and other project team members to assist in their career development• Creates project update videos and/or PowerPoint presentations for upper management.

Sales and Marketing Manager is responsible for directing Cafe sales and marketing efforts that align with the overall Cafe operating strategy. This individual will also support the Cafe Senior Leadership Team in upholding all brand standards, core values, while meeting or exceeding Hard Rock's business objectives.Demonstrate financial comprehension of the Cafe budget and P&L.Execution and development of marketing initiatives.Development of sales strategies that generate consistent year-over-year entrée count growth.Manage marketing expenses in accordance with the Cafe budget and forecast models.Partner across all departments in an effort to support the team in consistent execution of all systems and processes to deliver all products and services to Hard Rock brand standards.Market a multi- product business line (restaurant, retail, live music and special events) to disparate guest profile (corporate, tourist and local).Foster an environment of customer service in which all team members put the guest first in every situation.Execute established standards for overall guest satisfaction that meet or exceed brand standards as determined by an objective ranking systems.Remain an objective observer of the standards of service to ensure guest expectations of the brand and cafe are met.Ability to ideate and execute meetings & events that exceed the expectations of all clients.Assist senior management in attracting and retaining the most exceptionally talented people available in the market and place them in positions that leverage their skills and expertise for maximum impact.Clearly define goals and expectations for team members using performance review tools and hold your team accountable for successful performance.Support team development and advancement along well-defined career paths.Serve as a Learning Coach developing, implementing, and executing learning & developmental programs for all individuals under his/her stewardship to drive continuous improvement and employee retention.Possess a self-motivated approach to his/her own personal and professional growth.This job description reflects the position's essential functions; it does not encompass all of the tasks that may be assigned.EXPERIENCE, EDUCATION, AND CERTIFICATIONS5+ years in a sales and marketing role preferably in a hospitality setting.Experience with CRM platforms.Expertise in social media platforms.Background in music industry a plus.SKILLSAbility to learn and bring "out of the box" ideas to their team.Genuine enthusiasm and aptitude for sales.Excellent verbal and written communication skills.Ability to effectively pitch and present information in one-on-one and group situations to media, customers, clients, partners and other employees of the organization.Multiple language abilities a plus, fluency in English required.Competitive Compensation Package (plus uncapped earned sales commissions potential)https://careers.hardrock.com/get-in-the-game/cafes

Manager/Senior Manager - Strategy and Operations (Remote / Miami, FL)About Horatio:Horatio is a leading provider of business process outsourcing (BPO) services and next-generation customer experiences to fast-growing technology companies. The employee experience is, at its core, what makes Horatio... Horatio. We're lucky to work with mission-driven clients, and we share in their passion. Horatio was founded in 2019 and maintains offices in the Dominican Republic, Colombia, and Miami. Today, we serve over 100 customers across sectors like social media, e-commerce, Fintech, and HealthTech, helping them represent, protect, and grow their brands through cost-effective omnichannel support solutions.Horatio has been recognized for its outstanding achievements and commitment to excellence in business process outsourcing. Most recently, in 2023, Horatio ranked No. 107 on Inc. Magazine's prestigious Inc. 5000 list, highlighting our rapid growth and solidifying our reputation as a leader in the industry. We know our people are our greatest asset. That's why we offer every opportunity to grow personally and professionally. Who We're Looking For:We are looking for a Manager/Senior Manager of Strategy and Operations who embodies exceptional leadership, strategic acumen, and a passion for delivering unparalleled value to our clientele. As a pivotal member of our team, you'll take a leading role in driving critical partnerships, cultivating operational excellence, and fostering a culture of high performance to exceed customer expectations. You'll own and operate various workflows that support our primary clients, and you'll be tasked with running projects from ideation to completion that push progress on the company's highest priority goals.What You'll Be Doing:Client Relationship Management:Report directly to the COO, overseeing our top 20 accounts and nurturing key client relationships.Proactively engage with clients to understand their evolving needs, address challenges, and deliver tailored solutions.Collaborate with internal teams to align service delivery with client objectives and ensure maximum satisfaction.Strategic Planning:Partner with the executive team to develop and execute strategic initiatives aligned with client and company goals.Identify growth opportunities, optimize operational processes, and drive continuous improvement efforts.Operational Excellence:Oversee all operational aspects of client engagements, ensuring seamless service delivery and adherence to quality standards.Drive cross-functional collaboration to streamline processes, enhance efficiency, and drive operational excellence.Establish and maintain robust quality assurance measures to consistently meet and exceed client expectations.Conduct regular service reviews, performance assessments, and implement corrective actions as necessary.Serve as a primary point of contact for issue resolution, liaising with internal teams to address challenges promptly and implement preventive measures.Team Leadership:Lead, mentor, and inspire a high-performing client services team, fostering a culture of excellence, accountability, and continuous improvement.Provide ongoing support, guidance, and professional development opportunities to team members.Key Requirements:2-3+ years of experience in consulting / investment banking or related experience, demonstrating expertise in client relationship management and service delivery.Exceptional communication, negotiation, and problem-solving skills, coupled with the ability to thrive in a fast-paced, client-centric environment. Highly data-driven and analytical. Can drive complex analyses and translate into key actionable insights and action Strategic and tactical; can easily move between the big picture and on the ground execution. Proficiency in process improvement, project management, and advanced analytics tools such as Excel, Salesforce CRM, Salesforce ServiceCloud, and Quantitative Modelling.Previous experience in BPO is advantageous.Willingness to travel (25-50%) to visit clients and operational sites.Bachelor's degree or above in a relevant field.?In this role, you'll have the flexibility to work remotely or out of our Miami office, supported by a dynamic team and equipped with digital tools for collaboration. We believe in fostering connections and celebrating achievements through occasional in-person gatherings. Join us in shaping the future of customer experiences at Horatio!

About Net HealthBelong. Thrive. Make a Difference.Are you looking for a meaningful and satisfying career where you have endless opportunities to grow and be financially rewarded? Net Health may be the perfect place for you. A high-growth and profitable company, we help caregivers harness data for human health. We also honor and respect the needs of our Net Health family and staff, which is why we offer a work-from-anywhere environment and unlimited PTO. Our welcoming and collaborative culture paired with progressive benefits makes Net Health the ultimate career home!As a leading-edge SaaS company in healthcare, we deliver solutions that help patients get better, faster, and live more fulfilling lives. Our software and predictive analytics cover the continuum of care, from hospital-to-home, across various medical specialties. Come join us and start the next chapter of your exciting career while helping others to live better lives.World-Class Benefits That Reflect Our World-Class Culture.Click Here to Learn More!:#WorkFromAnywhere #UnlimitedPTO #ComprehensiveBenefitsPackage #EmployeeResourceGroups #CasualDressCode #PrioritizedEmployeeWellness #DiversityAndInclusion #AVoice #NewHireSupport #CareerDevelopment #EducationalAssistance #EmployeeReferralBonus #ProgressiveParentalLeaveJOB OVERVIEWProvide management and supervision of the organization's product compliance function. Manages a strategic and comprehensive product compliance program that includes monitoring, summarizing, communicating and assisting internal stakeholders regarding new and changing laws and regulations and their impact on the organization's products and services. Maintains the organization's ongoing relationships with regulatory commissions/authorities, as applicable. Coordinates and conducts the assessment of internal controls to ensure compliance as required by applicable law and regulation. Develops programs and processes to manage compliance related activities.Direct/Manage/Supervise the development, implementation, and enforcement of programs to ensure product compliance with applicable laws, regulations, and industry standards. Identify compliance risks and engage appropriate stakeholders around risk awareness and mitigation. Provide support to ensure actions/outcomes are aligned across all levels of the organization. Collaborate with legal and other business teams, as well as external resources, to ensure all product compliance-related matters are appropriately understood and enforced. Oversee the auditing and monitoring of product compliance programs and represent the function on committees as assigned. Lead the development of all product compliance strategy, policy, and training, driving a culture of compliance throughout the organization.RESPONSIBILITIES AND DUTIESSupervises team members who perform assigned tasks. Interacts with other supervisors, other functional areas, management, and outside vendors to complete objectives.Manages activities of a team that are moderately complex to complex.Develops and directs work schedules and monitors work flow to achieve established goals and objectives.Raise and maintain product compliance awareness to development/product team key stakeholdersUnderstand regulatory governing bodies and product requirements such as the CMS (legal medical record: authentication; authorship integrity), Joint Commission Standards (or like non-profit healthcare accrediting organizations.), OIG, and OCRAbility to demonstrate thorough understanding of compliance related projects (governing requirements) to full product execution with all key stakeholdersWill act as a SME key decision maker with product/development team members in order to ensure compliance requirements are being met during the refinement process through release readiness.Articulate the value add to all related compliance projects that will resonate with our internal team stakeholders and customersEnsure awareness and operational adherence to compliance-related product changes that impact patient safety, coding and billing, and/or other regulatory governing topicsSupport a proactive approach toward investigation and resolving potential product compliance issuesUnderstand and identify when compliance related topics may require additional support/investigationEducate and inform all collaborative teams when specific features require additional research and scrutiny to adhere with compliance best practicesSupport key information with prioritizing compliance stories, defects, and requirements in the shared backlog related to complianceExplore and attend employee development opportunities to enhance knowledge base regarding compliance topics such as coding/billing, CMS, Legal Medical Record, OIG, NHPCO, etc.,)Actively utilize available resources by reviewing following updates/newsfeeds regarding compliance topics that may impact the product (technical updates, etc.,)QUALIFICATIONSBachelor's degree in nursing, law, healthcare administration or a related field of study6+ years of relevant experience (healthcare compliance required)1-2 years of supervisory experienceAbility to read, understand, and interpret regulatory rules and requirements for a variety of audiencesExperience in risk management or regulatory audit in the health care space, preferredHighly analytical with strong attention to detailOutstanding written and verbal communication skills required (including the ability to express oneself effectively within groups and in one-to-one conversations)Conveys information clearly and effectively in written and oral communicationLegal and/or compliance certification(s) preferred, i.e., (HCCA, IAPP, etc.)Experience working in an entrepreneurial, fast-paced companySelf-directed and solution orientedMaintain a high level of work effort consistency and follow through with all projectsREQUIRED SOFTWARE EXPERIENCEMicrosoft Word, Excel, Outlook, PowerPointNote: This job description is not intended to be all-inclusive. Employee may perform other related duties as requested to meet the ongoing needs of the organization.Colorado Pay Law: If you are a Colorado resident and this role is available in Colorado or remote, you may be eligible to receive additional information about the compensation and benefits for this role, which we will provide upon request. Please send an email to [email protected] you are a CA, CT, CO, IL, MD, NV, RI, WA or NY City resident and this role is available in one of those locales or remote, you may be eligible to receive additional information about the compensation and benefits for this role, which we will provide upon request. Please send an email to [email protected]