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Certification Manager Salary in Philadelphia, PA

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Chief Operating Officer

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Manager

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In this role you'll need to manage multiple deliverables at the same time while maintaining a high level of attention to detail and clear communication. Responsibilities: Partner with the IMPACT risk team in the development and execution of the IMPACT risk office vision and deliver on enterprise and team objectives.Partner with the IMPACT Risk team and the IMPACT Product and Tech team to deliver on the identification and development of risks, issues, and/or mitigation plans to ensure the business implements needed changes and addresses areas of exposure.Develop and help to deliver senior level risk management reporting and communicationsCollaborate effectively with colleagues, stakeholders, and leaders across multiple organizations to achieve strategic objectivesCoordinate program-related activities and deliverables to ensure effective collaboration within the team and across stakeholder groupsContinuously look for ways to improve and innovate in our approach to risk management.Establish and maintain relationships with Enterprise Services process owners, process managers, and vertical risk advisorsBasic Qualifications: Bachelor Degree or Military ExperienceAt least 3 years of experience in Process Management, Project Management, Risk Management, or Cloud Risk ManagementAt least 3 years of Compliance, Legal, Regulatory or Operations experienceAt least 2 years of experience in Technology or CybersecurityPreferred Qualifications:Business Process Management certification, Lean, or Green Belt CertificationKnowledge of PRIME system and data modelAt least 3 years of experience in Process managementAt least 3 years of experience in Change or Risk ManagementAt least 3 years of experience as a Risk GuideAbility to drive results and communicate with all levelsDeep understanding of appropriate controls to secure cloud-based services (SaaS) productsRisk Certifications (CRISC, CISM, CRCM, CIPP, ABA Risk Mgmt Certification)Knowledge of Machine LearningKnowledge of Generative AIAt this time, Capital One will not sponsor a new applicant for employment authorization for this position.Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at the Capital One Careers website. Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.This role is expected to accept applications for a minimum of 5 business days.No agencies please. Capital One is an equal opportunity employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to sex (including pregnancy, childbirth or related medical conditions), race, color, age, national origin, religion, disability, genetic information, marital status, sexual orientation, gender identity, gender reassignment, citizenship, immigration status, protected veteran status, or any other basis prohibited under applicable federal, state or local law. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City's Fair Chance Act; Philadelphia's Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at [email protected]. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.For technical support or questions about Capital One's recruiting process, please send an email to [email protected] One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site.Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).
Manager Risk and Patient Safety
Tower Health, Philadelphia
Job SummaryThe Manager of Risk and Patient Safety is responsible for effectively directing the Risk Management and Patient Safety programs for the hospital and its associated entities. As the leader of the Risk Management program, the Manager is responsible for the development and implementation of strategies for loss prevention; risk identification, analysis and follow up; and management of general and health care professional liability claims. As the leader of the Patient Safety program, the Manager promotes a culture of safety and high reliability by leading patient safety improvement initiatives. In this role, the Manager oversees all safety event reports and associated investigations, analyses, action plans, and follow-up in accordance with regulatory requirements and patient safety principles. The Manager works collaboratively with the Director of Quality and Safety, administrators, directors, managers, providers, and staff members to develop effective strategies that improve patient safety and mitigate risk.#STC QualificationsEDUCATION REQUIREMENTSBachelor's degree required (BSN) EXPERIENCE3 - 5 years' experience in Risk Management preferred, 3 - 5 years acute care clinical nursing experience CERTIFICATION AND LICENSURE REQUIREMENTS Active PA Registered Nurse License REQUIRED SKILLSAnalytical SkillsChange ManagementCollaborative SkillsComputer Skills to include use and navigationCustomer Service SkillsDetail OrientedEpic ProficiencyExcellent Communications SkillsExcellent Interpersonal SkillsGeneral Clerical SkillsGood Reasoning SkillsLeadership SkillsListening SkillsMedical TerminologyMicrosoft Office ApplicationsMultitaskingNegotiation SkillsOrganizational SkillsPrepare and Give PresentationsProblem Solving SkillsProject Management SkillsService OrientationStrategic ThinkingStrong Team PlayerOverviewAbout St. Christopher's Hospital for ChildrenSt. Christopher's Hospital for Children, a partnership between Tower Health and Drexel University, is a 188-bed facility that provides exceptional care to children throughout the Greater Philadelphia area and surrounding counties.St. Christopher's has more than 220 pediatric experts on staff, combining top-notch pediatric care with a wide array of pediatric specialties including Cardiology, Ear, Nose and Throat, Gastroenterology, Oncology, and Orthopedics. It houses the only Verified Pediatric Burn Center between New York City and Baltimore and is one of only three Level I Pediatric Trauma Centers in Pennsylvania. St. Christopher's is a Magnet® designated hospital and was recognized as a Women's Choice Award Best Children's Hospital.In addition to its main location in Philadelphia, the hospital has a growing network of primary and specialty care locations throughout the Philadelphia suburbs and New Jersey so your child's health conditions can be treated close to home.About the Organization Tower Health, a regional healthcare system, serves communities across multiple counties in Pennsylvania. Its network includes Reading Hospital, Phoenixville Hospital, Pottstown Hospital, and St. Christopher's Hospital for Children (in partnership with Drexel University). Committed to academic medicine and training, Tower Health offers various programs, including residency and fellowship programs, the Drexel University College of Medicine at Tower Health, and the Reading Hospital School of Health Sciences. Additionally, the system provides a wide range of healthcare services, such as Reading Hospital Rehabilitation at Wyomissing, home healthcare via Tower Health at Home, TowerDirect ambulance and emergency response, Tower Health Medical Group, Tower Health Providers (a clinically integrated network), and Tower Health Urgent Care facilities across its service area.
Manager, Security Management
Comcast, Philadelphia
FreeWheel, a Comcast company, provides comprehensive ad platforms for publishers, advertisers, and media buyers. Powered by premium video content, robust data, and advanced technology, we're making it easier for buyers and sellers to transact across all screens, data types, and sales channels. As a global company, we have offices in nine countries and can insert advertisements around the world.Job SummaryAs the Information Security Manager, you will spearhead a team dedicated to protecting and securing the organization's digital systems, emphasizing the confidentiality, integrity, and availability of information across all platforms. In this role, you will build our cybersecurity framework, enhance the security posture, reduce risks, and ensure compliance with evolving standards, thereby safeguarding our valuable information assets. You'll join a team that is deeply integrated into the backbone of our engineering and tech operations, working collaboratively across departments to implement cutting-edge security strategies and improve visibility within our risk management dashboards. This position offers the unique opportunity to lead in a high-stakes environment where your efforts have direct impacts on our daily operations and the overall security posture of the organization. Be ready to influence minds, drive change, innovate, and elevate the ways we protect our digital landscape, making it a secure and resilient environment.Job DescriptionCore ResponsibilitiesGovernance and Compliance OversightMeet compliance with corporate cybersecurity requirements, ensuring alignment with business objectives.Manage the GRC risk framework for effective risk identification, assessment, and mitigation.Monitor and report on cybersecurity metrics to maintain transparency and accountability.Manage cybersecurity audits, maintaining compliance with both internal standards and external regulations.Interface with corporate teams and leaders to ensure strategic alignment and report on security postures.Strategic Security Program LeadershipDevelop and support cybersecurity program that addresses organizational needs.Work directly with internal engineering leaders to integrate security practices.Lead initiatives in vulnerability management and secure server configuration.Implement technical controls, identify, and manage risks proactively.Cultivate a security-aware culture and guide the organization towards proactive security measures.Security Systems Optimization and Team DevelopmentAnalyze, plan, deploy, test, and evaluate security measures and products for continuous improvement.Author and implement security controls with a focus on security best practices and quality assurance.Mentor the security team and promote career growth within a security-focused framework.Collaborate with engineering and vendors to identify and implement security improvements.Act as a champion for Engineering and Operations procedures, policies, processes, and best practices in security.Other responsibilities:Consistent exercise of independent judgment and discretion in matters of significance.Regular, consistent, and punctual attendance. Must be able to work nights and weekends, variable schedule(s) as necessary.Other duties and responsibilities as assigned.Selected candidate will be expected to work Eastern Standard Hours.Must-Have Technical Skills:Must have a strong understanding of cybersecurity requirements and the ability to align them with business goals.Must possess expertise in managing Governance, Risk Management, and Compliance (GRC) frameworks.Must have 2-3 years of security leadership experience.Must be adept at monitoring, analyzing, and reporting on cybersecurity metrics.Must have experience coordinating and maintaining compliance.Must be proficient in interfacing with engineering teams and leaders to ensure security implementation.Should have CISSP, CISM, or similar security management certification.Good to Have Technical Skills:Familiarity developing comprehensive cybersecurity programs.Ability to proactively identify and manage security risks.Must be committed to cultivating a culture of security awareness within the organization.Employees at all levels are expected to:Understand our Operating Principles; make them the guidelines for how you do your job.Own the customer experience - think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services.Know your stuff - be enthusiastic learners, users and advocates of our game-changing technology, products and services, especially our digital tools and experiences.Win as a team - make big things happen by working together and being open to new ideas.Be an active part of the Net Promoter System - a way of working that brings more employee and customer feedback into the company - by joining huddles, making call backs and helping us elevate opportunities to do better for our customers.Drive results and growth.Respect and promote inclusion & diversity.Do what's right for each other, our customers, investors and our communities.Disclaimer:This information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications.Comcast is proud to be an equal opportunity workplace. We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, genetic information, or any other basis protected by applicable law. Comcast will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of applicable law, including the Los Angeles Fair Chance Initiative for Hiring Ordinance and the San Francisco Fair Chance Ordinance.EducationBachelor's DegreeWhile possessing the stated degree is preferred, Comcast also may consider applicants who hold some combination of coursework and experience, or who have extensive related professional experience.Relevant Work Experience5-7 YearsPDN-9bc96c8e-5737-44c7-a0dd-eec8e2c11e50
Manager, Information Security Office (ISO) Consultant
Capital One, Philadelphia
Center 3 (19075), United States of America, McLean, VirginiaManager, Information Security Office (ISO) ConsultantAt Capital One, you will help consult on initiatives, programs, and projects to raise their game in Information Security. You are pragmatic and practical in your understanding of risk and security, but also willing to know when to pull in experts and escalate. You collaborate and innovate with other teams within Capital One to push the envelope. You are comfortable with Cloud Service technologies like Storage Services, Security & Access Control Management, Container Services, and API Implementation and Management. You are familiar with various Cloud computing models to include IaaS, PaaS, and SaaS along with their architectural differences. Security is essential to what we do here, from protecting our customers to our associates.Responsibilities:Coordinate and execute proactive Information Security consulting to the business and technology teams covering Infrastructure Security, Resiliency, Data Security, Network Architecture and Design, and User Access ManagementServe as an expert in Capital One's Information Security capabilities, solutions, policies, procedures and standardsInfluence customers to leverage security capabilities and solutions to shift and integrate security to the left in the development processesEscalate and manage cyber security riskProvide ad hoc support on special Information Security hot topics for the businessProvide regular updates to executive leadership with your line of business on the overall Information Security health and risk environmentWork with line of business leadership to anticipate their objectives and needs to better serve the line of businessAbout You:You have a desire to work in a very fast moving, forward leaning, and modern computing environmentYou have a deep passion for Securing modern computing platformsYou have a strong desire to continually learn about new technologiesYou possess strong conceptual thinking and communication skillsYou are able to work well under minimal supervisionYou are a demonstrated leader with team-oriented interpersonal skills and the ability to interface effectively with a broad range of people and roles, including upper management, IT leaders, and technology vendorsYou maintain calmness and clarity of thought under pressure and ability to maintain confidentialityYou have a deep understanding of strategic business objectives and the ability to drive results toward those objectivesBasic Qualifications:High School Diploma, GED, or equivalent certificationAt least 6 years of experience working in cybersecurity or information technologyAt least 2 years of experience providing guidance and oversight of cyber security conceptsAt least 2 years of experience performing security risk assessments or security architecture reviewsPreferred Qualifications:Bachelor's Degree3+ year of experience in securing a public cloud environmentProfessional certifications such as AWS Certified Solutions Architect or Certified Information Systems Security Professional (CISSP)At this time, Capital One will not sponsor a new applicant for employment authorization for this position.The minimum and maximum full-time annual salaries for this role are listed below, by location. Please note that this salary information is solely for candidates hired to perform work within one of these locations, and refers to the amount Capital One is willing to pay at the time of this posting. Salaries for part-time roles will be prorated based upon the agreed upon number of hours to be regularly worked.New York City (Hybrid On-Site): $201,400 - $229,900 for Manager, Cyber TechnicalSan Francisco, California (Hybrid On-Site): $213,400 - $243,500 for Manager, Cyber TechnicalCandidates hired to work in other locations will be subject to the pay range associated with that location, and the actual annualized salary amount offered to any candidate at the time of hire will be reflected solely in the candidate's offer letter.This role is also eligible to earn performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI). Incentives could be discretionary or non discretionary depending on the plan.Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at the Capital One Careers website. Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.This role is expected to accept applications for a minimum of 5 business days.No agencies please. Capital One is an equal opportunity employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to sex (including pregnancy, childbirth or related medical conditions), race, color, age, national origin, religion, disability, genetic information, marital status, sexual orientation, gender identity, gender reassignment, citizenship, immigration status, protected veteran status, or any other basis prohibited under applicable federal, state or local law. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City's Fair Chance Act; Philadelphia's Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at [email protected]. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.For technical support or questions about Capital One's recruiting process, please send an email to [email protected] One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site.Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).
Care Manager
Pozent, Philadelphia, PA, US
3 to 5 years case managementBachelor's DegreeRegistered NurseJob SummaryThe primary purpose of the job is to: The Care Manager (RN/SW) assists members appropriate for care coordination and case management services in achieving their optimal level of health. The Care Manager (RN/SW) is responsible for engaging the member and providers to assess, plan and establish individual member goals. Will facilitate and coordinate care for the members while assuring quality and use of cost-effective resources. The position will function as a single point of contact and be an advocate for members in the care coordination program. Assess members to determine care coordination and case management needs for all referred members. Completes comprehensive assessment of environmental, Psycho-social and support needs. Identifies problems/barriers for care coordination and appropriate care management interventions. Creates a plan of care to assist members in reducing/resolving problems and or barriers so that members may achieve their optimal level of health. Identifies both short and long term goals and associated time frames for completion. Shares goals with the member and family as appropriate. Identifies and implements the appropriate level of intervention based upon the member's needs and clinical progress. Schedules follow up calls as necessary, makes appropriate referrals. Implements actions to address member issues. Documents progress towards meeting goals and resolving problems. Coordinates care and services with the Account manager, Complex RN Case Manager, and member, family members as appropriate, PCP, Specialist, and Facility/Vendor Providers.• A bachelors (or higher) degree in a health related field and licensure as a health professional (where such licensures available); or• Certification as a case managerPhysical Effort- Working ConditionsReasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job
Manager, Cyber Product Owner (Cyber Intelligence)
Capital One, Philadelphia
Center 3 (19075), United States of America, McLean, VirginiaManager, Cyber Product Owner (Cyber Intelligence)Capital One is seeking a product owner to help deliver game-changing cybersecurity solutions based on threat, data, and design thinking. At Capital One, we believe in the values of Excellence and Doing the Right Thing. We are a technology-oriented company delivering financial products to market through modern technology and constant innovation at a massive scale. Part of that innovation is leveraging technology to deliver the best cybersecurity solutions for our business. As a Product Owner supporting the Cyber Intelligence Service, you will be accountable for contributing to and delivering upon the strategic agenda for our core cyber products to drive meaningful progress for our customers and our business. In this capacity, you will drive product vision into our development teams, translate vision into delivery objectives, provide customer-informed guidance to shape products, and work with cross-functional teams to deliver well-managed and sustainable features that bring that vision to life. You will use your deep technical knowledge and subject matter expertise in cybersecurity and systems engineering to drive impactful improvements to our cyber capabilities. What you'll do:Communicate the Intelligence delivery roadmap to our stakeholders and leverage the product vision to inspire the teamsClearly articulate and advocate target persona, customer benefit, and value of features across teamsLeverage Intelligence experience and technical knowledge of how systems work to effectively support engineering teams in delivering valueUtilize strong cybersecurity background, customer research and insights to represent the voice of the customer to the engineering team(s)Incorporate design thinking and analytics to inform product designActively participate in research or design sessions for new featuresContribute to the development of a healthy product backlog, collaborating with the Product Manager, Engineering, and Solution Architects to break down business epics, document user stories (to also include things like addressing technical debt, SRE, etc.), design details and comprehensive acceptance criteriaLead internal backlog refinement sessions to refine cyber and customer intent, prepare business epics and stories for technical breakdown and planning, and ensure requirements are well understood by the engineering teamsPrioritize the Product Backlog to maximize business and customer outcomes by balancing technical and non-technical aspects while also incorporating cyber and operational risk reduction outcomes and activitiesEnsure the timely delivery of product deliverables by staying abreast of dependencies & impedimentsAct as a technical advisor to the product manager, engineering, and other stakeholdersCollaborate across multiple cross-functional teams and the Product Owner community and play a key role in key Agile and SAFe ceremoniesSupport teams through escalation and resolution of impedimentsDrive performance and innovation with data-driven insights and a culture of continuous improvementProactively identify opportunities when key metrics on security, resilience and performance for your product (s) are not performingMaintain technical and risk credibility with your own team(s) and with partners across our technology organizationAbout you:You have excellent written & verbal communication skills with a track record of being able to explain complex concepts to diverse audiencesYou believe that a core component of security's role is to enable the business, not just to secure it, and the solutions you bring to life are aligned to the needs of our developer community, customers, and business partners.You have experience leveraging Threat Intelligence to reduce risk or improve security controlsYou thrive in working in a fast paced, technologically forward leaning environment and are not afraid to push the boundaries of security capabilities.You seek to create enduring value by delivering reusable, extensible and resilient cybersecurity capabilities to address the evolving threat landscapeYou actively solve for cyber technical challenges in collaboration with engineering and architectureYou are naturally curious and stay on top of emerging trends and threats.You have a comprehensive understanding of iterative software delivery to connect effectively and in a meaningful way with software and platform engineersYou seek to understand the business and technology landscape and cross-functional dependencies to inform product vision and integration with larger organizational goalsYou are a clear thinker, thrive in working across teams, and an expert in dealing with ambiguity.You understand and track key metrics on security, resilience and performance for your product (s) and understand levers that drive these metricsYou have strong consulting and analytical skills and a risk management mindsetYou have the ability to foster collaborative, open working relationships with technology partners and other stakeholdersYou demonstrate balanced judgment in decisions and incorporate risk factors accordinglyYou have a strong bias for actionBasic Qualifications: High School Diploma, GED or equivalent certificationAt least 6 years of experience working in cybersecurity or information technologyAt least 3 years of experience in product managementPreferred Qualifications:Bachelor's Degree in Cybersecurity, Systems Engineering, or Computer Science3+ years of experience solving cyber technical challenges4+ years of experience translating business strategy and analysis into products3+ years of Cyber product owner experience2+ years of experience in technical writingExperience in regulated financial services organizations or tech companies2+ years of hands-on JIRA and Confluence experience1+ year of experience with MITRE and Cyber Kill Chain Frameworks2 or more professional certifications (SAFe PM/PO, CISSP, GIAC, CISM, CCSP, AWS Cloud Practitioner, AWS Security)?At this time, Capital One will not sponsor a new applicant for employment authorization for this position.The minimum and maximum full-time annual salaries for this role are listed below, by location. Please note that this salary information is solely for candidates hired to perform work within one of these locations, and refers to the amount Capital One is willing to pay at the time of this posting. Salaries for part-time roles will be prorated based upon the agreed upon number of hours to be regularly worked.New York City (Hybrid On-Site): $201,400 - $229,900 for Manager, Cyber TechnicalSan Francisco, California (Hybrid On-Site): $213,400 - $243,500 for Manager, Cyber TechnicalCandidates hired to work in other locations will be subject to the pay range associated with that location, and the actual annualized salary amount offered to any candidate at the time of hire will be reflected solely in the candidate's offer letter.This role is also eligible to earn performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI). Incentives could be discretionary or non discretionary depending on the plan.Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at the Capital One Careers website. Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.This role is expected to accept applications for a minimum of 5 business days.No agencies please. Capital One is an equal opportunity employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to sex (including pregnancy, childbirth or related medical conditions), race, color, age, national origin, religion, disability, genetic information, marital status, sexual orientation, gender identity, gender reassignment, citizenship, immigration status, protected veteran status, or any other basis prohibited under applicable federal, state or local law. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City's Fair Chance Act; Philadelphia's Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at [email protected]. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.For technical support or questions about Capital One's recruiting process, please send an email to [email protected] One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site.Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).
Manager, Business Continuity
Philadelphia Gas Works, Philadelphia
Philadelphia Gas WorksLooking for a challenge and ready to power up your career?Free Health Insurance Options- Free Dental Insurance - Flex Spending - Commuter Benefits - Pension Plan - Free Parking - Wellness Programs - Onsite Gyms - Tuition Assistance- PSLF Eligible Employer- Parental Leave- Hybrid Work EnvironmentThe Philadelphia Gas Works (PGW) is the largest municipally-owned gas utility in the nation, supplying gas service in the City of Philadelphia to over 500,000 customers. From its humble beginnings in 1836, PGW has grown into the large, modern facility that exists today. As one of the nation's leading natural gas providers, PGW prides itself on stability and continual growth. PGW is dedicated to becoming the Greenest Natural Gas Delivery Company in the region.Become part of the PGW Team!Manager, Business ContinuityThis Manager I (M1) level position is responsible for overseeing the critical areas of Disaster Recovery/Business Continuity Preparedness and development and publication of departmental policies and procedures documentation. The incumbent's primary responsibility is to act as department representative in strategic and financial planning processes and build an enterprise-wide plan that addresses specific risks or events; crisis scenarios to link possible risk events; crisis response plans, and business resumption plans within departments or at the corporate level and documentation of aforementioned. This position is subject to out-of-hours calls regarding alarms, security breaches and emergency situations and maintains working relationships with local, state, and federal emergency response organizations, within the National Response Framework. The impact of decisions may not be measurable until 3 to 6 months after decisions are made.Business Continuity Planning Develop, implement, and maintain the enterprise-wide Business Continuity Plan that addresses all the components necessary to respond and recover from a crisis. This includes but is not limited to:- Planning simulated exercises to test effectiveness of plans and employee responses (i.e., fire drill, bomb drill, evacuation/escape plan, etc.); recommends improvement plans based on test results; ensures After Action Reports are prepared upon event conclusion.- Ensuring departments are structured for efficient operations under both normal and disaster/crisis situations.- Acting as a liaison with federal, state, local businesses/agencies that may impact PGW's policy/procedure, business continuity or other emergency plans.- Participating in organizations such as the Southeastern PA Regional Task Force and the Delaware Valley Intelligence Center to take advantage of federal, state, and local funding opportunities.- Assessing PGW's mission and resource requirements, evaluating departmental vulnerabilities, including physical security, identifying recovery options, and developing detailed recovery procedures.- Providing a leadership role within the Emergency Response All-Hazards community through implementation of the National Incident Management System (NIMS) and the Incident Command System (ICS), as required by the federally mandated National Response Framework.- Serves as primary administrator for all Business Continuity Software systems.Implement a business recovery planning process and Business Impact Analysis (BIA) documents; compiles results and prepares executive summaries of high-level business recovery plans for presentation to the senior team and/or the PUC.Perform on-going and continuous evaluation of existing organizational policies and procedures to ensure that they align with changes to regulations and business practices at every level; provides recommendations and managerial expert direction to the various departments to develop policies and procedures for each unit's operation.Lead the process to select software solutions for use at PGW in the areas of Business Continuity Planning development and tracking software.Manage and lead corporate task teams formed to address specific emergencies or other situations (e.g., specific physical or cyber-security threat conditions) and ensures that the assessments and responses are included in the appropriate plans or policies and procedures. Teams include but are not limited to Winter Operations Group, Tactical Contingency Planning Committee, Operating Departments and Security Task Force to threat level conditions.Personnel Management Coordinate subordinate work activities by developing project timelines, milestones and analyzing impact, determining priorities of activities, making work assignments, monitoring projects, and providing direction and assistance as needed.Assess employee needs ensuring subordinates are properly trained and adhere to company policies, practices and procedures including collective bargaining agreement when applicable.Evaluate and meet with subordinates to discuss work performance providing appropriate recommendations and disciplinary actions to ensure employees are well equipped to meet and/or exceed job expectations.Finance & Accounting Develop the operating and capital budgets for assigned unit and prepares final budget recommendations with variance explanations and metrics to the SVP for submission to Finance and Executive Staff; establishes tracking systems for maintaining control of unit expenditures for standard work needs & special project coordination; allocates budgets consistently within project and operating plans.Other Related Functions Keep abreast of current trends and technological developments regarding disaster planning and procedural documentation; recommend and implement best practices.Ensure all Business Continuity projects align with PGW strategic plans; identifies issues inhibiting the attainment of project goals and recommends corrective action.Perform other special projects and assignments as directed.Bachelor's degree in public administration, Business Management, Business Continuity, or other related field of study.5 to 7 years' experience work experience.Business Continuity Planning Certification (CBCP), or equivalent preferred.Must have knowledge of government regulations, executive orders, and agency rules.Must have knowledge of general office practices such as finance management, team building, strategic planning, relationship management, leadership, and resource management.Must be a skilled leader with the ability to establish and maintain a high level of customer trust and confidence in the departments, build a quality team-oriented customer focused professional staff in tune with the client's business needs.Knowledge and experience within the gas and/or utility industry or similar environment is preferred.Must be an effective verbal and written communicator with the ability to interpret complex regulations and develop user-friendly policies and procedures for all levels of employees.