Receiving Manager Salary in Philadelphia, PA

Customer Service Rink Attendant, Class of 1923 Ice RinkUniversity OverviewThe University of Pennsylvania, the largest private employer in Philadelphia, is a world-renowned leader in education, research, and innovation. This historic, Ivy League school consistently ranks among the top 10 universities in the annual U.S. News & World Report survey. Penn has 12 highly-regarded schools that provide opportunities for undergraduate, graduate and continuing education, all influenced by Penn's distinctive interdisciplinary approach to scholarship and learning.Penn offers a unique working environment within the city of Philadelphia. The University is situated on a beautiful urban campus, with easy access to a range of educational, cultural, and recreational activities. With its historical significance and landmarks, lively cultural offerings, and wide variety of atmospheres, Philadelphia is the perfect place to call home for work and play.The University offers a competitive benefits package that includes excellent healthcare and tuition benefits for employees and their families, generous retirement benefits, a wide variety of professional development opportunities, supportive work and family benefits, a wealth of health and wellness programs and resources, and much more.Posted Job TitleCustomer Service Rink Attendant, Class of 1923 Ice RinkJob Profile TitleStudent WorkerJob Description SummaryThe University of Pennsylvania Class of 1923 Ice Skating Rink, located adjacent to the east entrance of Penn Park, has been serving the communitysince it first opened over 50 years ago in 1970. The 60,000 square foot facility boasts approximately 2,000 seats, locker rooms, concession stands, andevent rooms that can accommodate private groups of up to 50 people. The ice surface itself is 85' x 200', totaling 16,327 square feet of frozen funand healthy activity. The main entrance into the lower concourse is off of Lower Walnut Street. The rink may also be accessed via its entrance onWalnut Street. The Penn Ice Rink meets a wide range of needs. The rink is home to many hockey clubs for men and women, along with annualtournament play. The skating season spans from mid-June to late April each year.Job DescriptionThis position is a student worker part-time position. The Ice Rink is normally open 18 hours per day, 7 days per week. The position is primarily an eveningand weekend position scheduled to work not more than 20 hours per week. Daytime hours may also be expected. In support of and under the direction of the Director, and Assistant Manager and the Shift Supervisor on duty during a shift in their absence. Must be readily available to respond to customer inquiries in person and via telephone. At the direction of the Shift Supervisor or Manager on duty, the Customer Service Rink Attendant maintains a focus on ensuring safety and customer experience. The position is visible to customers and directly reports to the Assistant Manager. The Customer Service Rink Attendant works closely with the Manager on Duty to enforce University policies within the facility. The Customer Service Rink Attendant may also be responsible for operating point-of-sale receiving payments for programs from guests. The CSR also performs duties as assigned during a shift.Key Responsibilities and Duties:Respond to customer inquiries and questions and inquiries in person and via telephone, seek assistance from Shift Supervisor as needed.Perform programming duties during shift and inform Shift Supervisor and manager in the case of any issues that may arise.Gain a basic knowledge of facility scheduling and programs offered. Seek answers when unknown with assistance of manager.Perform housekeeping duties when directed to ensure facility is kept clean and presentable to all visitors during scheduled shift.Perform skate rental tasks including distribution and collection of rental skates during public skating, late night skate, and private ice skate sessions.Maintain cleanliness and order in the skate rental room ensuring effective skate rental process.Perform scorekeeper duties as directed by Shift Supervisor and as scheduled.Perform point -of-sale activities as directed during scheduled designated cashier shift.Description:This position is a Student Worker part-time position. The Ice Rink is normally open 18 hours per day, 7 days per week. The position is primarily an evening and weekend position schedule with additional weekday hours as scheduled not more than 29 hours per week. In support of and under the Associate Director, Assistant Manager, and Operations Manager in their absence and Shift Supervisor on duty. Must be readily available to respond to customer concerns and to seek assistance from Shift Supervisor and Manager during Ice Rink operating hours with a focus on ensuring safety and customer experience. The position is visible to customers and other staff, directly reporting to the Assistant Manager. The CSR supports enforcement of all University policies within the facility. Regular use of point of sale system for the processing of payments of regularly schedule events, camps, and clinics. Complete housekeeping duties in assistance to house keeping staff as needed during and scheduled shift as directed by Shift Supervisor and Manager. CSR may be required to skate guard during public skating sessions and perform other tasks as directed. The Customer Service Representative dress is clean, casual, no faded, torn or ripped pants or skirts. No shorts. Top must be free of offensive or objectional graphics. No tank tops. Footwear must be closed toe, full covering. No sandals or open toe shoes.Job Location - City, StatePhiladelphia, PennsylvaniaDepartment / SchoolBusiness ServicesPay Range$7.25 - $87.50Affirmative Action Statement Penn adheres to a policy that prohibits discrimination on the basis of race, color, sex, sexual orientation, gender identity, religion, creed, national or ethnic origin, citizenship status, age, disability, veteran status, or any other legally protected class.Special Requirements Background check required after a conditional job offer is made. Consideration of the background check will be tailored to the requirements of the job.University BenefitsHealth, Life, and Flexible Spending Accounts: Penn offers comprehensive medical, prescription, behavioral health, dental, vision, and life insurance benefits to protect you and your family's health and welfare. You can also use flexible spending accounts to pay for eligible health care and dependent care expenses with pre-tax dollars.Tuition: Take advantage of Penn's exceptional tuition benefits. You, your spouse, and your dependent children can get tuition assistance here at Penn. Your dependent children are also eligible for tuition assistance at other institutions.Retirement: Penn offers generous retirement plans to help you save for your future. Penn's Basic, Matching, and Supplemental retirement plans allow you to save for retirement on a pre-tax or Roth basis. Choose from a wide variety of investment options through TIAA and Vanguard.Time Away from Work: Penn provides you with a substantial amount of time away from work during the course of the year. This allows you to relax, take vacations, attend to personal affairs, recover from illness or injury, spend time with family—whatever your personal needs may be.Long-Term Care Insurance: In partnership with Genworth Financial, Penn offers faculty and staff (and your eligible family members) long-term care insurance to help you cover some of the costs of long-term care services received at home, in the community or in a nursing facility. If you apply when you're newly hired, you won't have to provide proof of good health or be subject to underwriting requirements. Eligible family members must always provide proof of good health and are subject to underwriting.Wellness and Work-life Resources: Penn is committed to supporting our faculty and staff as they balance the competing demands of work and personal life. That's why we offer a wide variety of programs and resources to help you care for your health, your family, and your work-life balance.Professional and Personal Development: Penn provides an array of resources to help you advance yourself personally and professionally.University Resources: As a member of the Penn community, you have access to a wide range of University resources as well as cultural and recreational activities. Take advantage of the University's libraries and athletic facilities, or visit our arboretum and art galleries. There's always something going on at Penn, whether it's a new exhibit at the Penn Museum, the latest music or theater presentation at the Annenberg Center, or the Penn Relays at Franklin Field to name just a few examples. As a member of the Penn community, you're right in the middle of the excitement—and you and your family can enjoy many of these activities for free.Discounts and Special Services: From arts and entertainment to transportation and mortgages, you'll find great deals for University faculty and staff. Not only do Penn arts and cultural centers and museums offer free and discounted admission and memberships to faculty and staff. You can also enjoy substantial savings on other goods and services such as new cars from Ford and General Motors, cellular phone service plans, movie tickets, and admission to theme parks.Flexible Work Hours: Flexible work options offer creative approaches for completing work while promoting balance between work and personal commitments. These approaches involve use of non-traditional work hours, locations, and/or job structures.Penn Home Ownership Services: Penn offers a forgivable loan for eligible employees interested in buying a home or currently residing in West Philadelphia, which can be used for closing costs or home improvements.Adoption Assistance: Penn will reimburse eligible employees on qualified expenses in connection with the legal adoption of an eligible child, such as travel or court fees, for up to two adoptions in your household.To learn more, please visit: https://www.hr.upenn.edu/PennHR/benefits-pay To apply, visit https://wd1.myworkdaysite.com/en-US/recruiting/upenn/careers-at-penn/job/Class-of-1923-Ice-Rink/Customer-Service-Rink-Attendant--Class-of-1923-Ice-Rink_JR00039301-1Copyright ©2021 Jobelephant.com Inc. All rights reserved.Posted by the FREE value-added recruitment advertising agency jeid-2cc96deac397d1488ca72fbd27f8d5c8

University OverviewThe University of Pennsylvania, the largest private employer in Philadelphia, is a world-renowned leader in education, research, and innovation. This historic, Ivy League school consistently ranks among the top 10 universities in the annual U.S. News & World Report survey. Penn has 12 highly-regarded schools that provide opportunities for undergraduate, graduate and continuing education, all influenced by Penn's distinctive interdisciplinary approach to scholarship and learning. As an employer Penn has been ranked nationally on many occasions with the most recent award from Forbes who named Penn one of America's Best Large Employers in 2023.Penn offers a unique working environment within the city of Philadelphia. The University is situated on a beautiful urban campus, with easy access to a range of educational, cultural, and recreational activities. With its historical significance and landmarks, lively cultural offerings, and wide variety of atmospheres, Philadelphia is the perfect place to call home for work and play.The University offers a competitive benefits package that includes excellent healthcare and tuition benefits for employees and their families, generous retirement benefits, a wide variety of professional development opportunities, supportive work and family benefits, a wealth of health and wellness programs and resources, and much more.Posted Job TitleProject Manager AJob Profile TitleManager Research Project AJob Description SummaryThe Project Manager will coordinate multiple efforts. This includes clinical coordinating efforts associated with the TRIDENT 1 and 2 and Penn/CHOP Immune Kidney Disease Collaboratory studies. This includes recruitment and follow-up visits and sample management, including sending and receiving and organizing samples. In addition the project manager will help with administrative efforts in the Penn/CHOP Kidney Innovation Center and the Susztaklab.Job DescriptionJob ResponsibilitiesParticipant Recruitment and Management: Familiar with EPIC able to screen patients. Identifying and screening potential study participants. Obtaining informed consent from participants. Coordinating participant schedules and appointments. Monitoring participant health and safety throughout the study.Regulatory Compliance and Study Planning and Preparation: Assisting in the development of study protocols. Preparing the necessary documentation, including consent forms and case report forms (CRFs). Ensuring all study materials comply with regulatory and ethical standards. Understanding and adhering to the regulations and guidelines set by the study protocol.Data and Sample Management: Collecting, recording, and maintaining accurate study data. Ensuring the confidentiality and security of participant data. Managing and resolving data queries. Coordinating the collection, processing, and storage of biological samples (if applicable). Ensuring proper labeling, tracking, and documentation of samples.Coordinating study activities at the research site and Liaison and Communication: Managing study supplies and equipment.Ensuring the study site is prepared for audits and inspectionsServing as the primary contact for the study team, participants, and other stakeholders. Facilitating communication between the principal investigator, the study team, and the sponsor. Participating in team meetings and providing updates on study progress.Quality Control: Reporting: Training and Supervision: Continual Learning: Conducting regular quality checks on study processes.Identifying and addressing issues that may affect study quality or compliance. Training new staff or team members on study-specific procedures and protocols. Supervising junior staff involved in the study. Preparing and submitting regular reports to the principal investigator and sponsor. Documenting adverse events and other significant findings. Staying updated with the latest developments in clinical research, regulations, and therapeutic areas relevant to the study.Event and Meeting Organization for Trident and Kidney Innovation center: Coordinate logistics for events, such as seminars, workshops, and conferences. Arrange travel accommodations and itineraries for team members and visiting collaborators. Provide on-site support during events, including setup and coordination.Administrative Support: Manage and organize calendars, including scheduling meetings, appointments, and teleconferences.Handle correspondence, including drafting emails, letters, and memos. Prepare and distribute meeting agendas and minutes. Maintain electronic filing systems, ensuring easy access to critical documents.Other duties and responsibilities as assignedQualificationsBachelor of Science and 3 to 5 years of experience or equivalent combination of education and experience is required.Job Location - City, StatePhiladelphia, PennsylvaniaDepartment / SchoolPerelman School of MedicinePay Range$51,824.00 - $70,958.00 Annual RateSalary offers are made based on the candidate's qualifications, experience, skills, and education as they directly relate to the requirements of the position, as well as internal and market factors and grade profile. Affirmative Action Statement Penn adheres to a policy that prohibits discrimination on the basis of race, color, sex, sexual orientation, gender identity, religion, creed, national or ethnic origin, citizenship status, age, disability, veteran status, or any other legally protected class.Special Requirements Background check required after a conditional job offer is made. Consideration of the background check will be tailored to the requirements of the job.University BenefitsHealth, Life, and Flexible Spending Accounts: Penn offers comprehensive medical, prescription, behavioral health, dental, vision, and life insurance benefits to protect you and your family's health and welfare. You can also use flexible spending accounts to pay for eligible health care and dependent care expenses with pre-tax dollars.Tuition: Take advantage of Penn's exceptional tuition benefits. You, your spouse, and your dependent children can get tuition assistance here at Penn. Your dependent children are also eligible for tuition assistance at other institutions.Retirement: Penn offers generous retirement plans to help you save for your future. Penn's Basic, Matching, and Supplemental retirement plans allow you to save for retirement on a pre-tax or Roth basis. Choose from a wide variety of investment options through TIAA and Vanguard.Time Away from Work: Penn provides you with a substantial amount of time away from work during the course of the year. This allows you to relax, take vacations, attend to personal affairs, recover from illness or injury, spend time with family-whatever your personal needs may be.Long-Term Care Insurance: In partnership with Genworth Financial, Penn offers faculty and staff (and your eligible family members) long-term care insurance to help you cover some of the costs of long-term care services received at home, in the community or in a nursing facility. If you apply when you're newly hired, you won't have to provide proof of good health or be subject to underwriting requirements. Eligible family members must always provide proof of good health and are subject to underwriting.Wellness and Work-life Resources: Penn is committed to supporting our faculty and staff as they balance the competing demands of work and personal life. That's why we offer a wide variety of programs and resources to help you care for your health, your family, and your work-life balance.Professional and Personal Development: Penn provides an array of resources to help you advance yourself personally and professionally.University Resources: As a member of the Penn community, you have access to a wide range of University resources as well as cultural and recreational activities. Take advantage of the University's libraries and athletic facilities, or visit our arboretum and art galleries. There's always something going on at Penn, whether it's a new exhibit at the Penn Museum, the latest music or theater presentation at the Annenberg Center, or the Penn Relays at Franklin Field to name just a few examples. As a member of the Penn community, you're right in the middle of the excitement-and you and your family can enjoy many of these activities for free.Discounts and Special Services: From arts and entertainment to transportation and mortgages, you'll find great deals for University faculty and staff. Not only do Penn arts and cultural centers and museums offer free and discounted admission and memberships to faculty and staff. You can also enjoy substantial savings on other goods and services such as new cars from Ford and General Motors, cellular phone service plans, movie tickets, and admission to theme parks.Flexible Work Hours: Flexible work options offer creative approaches for completing work while promoting balance between work and personal commitments. These approaches involve use of non-traditional work hours, locations, and/or job structures.Penn Home Ownership Services: Penn offers a forgivable loan for eligible employees interested in buying a home or currently residing in West Philadelphia, which can be used for closing costs or home improvements.Adoption Assistance: Penn will reimburse eligible employees on qualified expenses in connection with the legal adoption of an eligible child, such as travel or court fees, for up to two adoptions in your household.To learn more, please visit: https://www.hr.upenn.edu/PennHR/benefits-pay

Project Manager AUniversity OverviewThe University of Pennsylvania, the largest private employer in Philadelphia, is a world-renowned leader in education, research, and innovation. This historic, Ivy League school consistently ranks among the top 10 universities in the annual U.S. News & World Report survey. Penn has 12 highly-regarded schools that provide opportunities for undergraduate, graduate and continuing education, all influenced by Penn's distinctive interdisciplinary approach to scholarship and learning. As an employer Penn has been ranked nationally on many occasions with the most recent award from Forbes who named Penn one of America's Best Large Employers in 2023.Penn offers a unique working environment within the city of Philadelphia. The University is situated on a beautiful urban campus, with easy access to a range of educational, cultural, and recreational activities. With its historical significance and landmarks, lively cultural offerings, and wide variety of atmospheres, Philadelphia is the perfect place to call home for work and play.The University offers a competitive benefits package that includes excellent healthcare and tuition benefits for employees and their families, generous retirement benefits, a wide variety of professional development opportunities, supportive work and family benefits, a wealth of health and wellness programs and resources, and much more.Posted Job TitleProject Manager AJob Profile TitleManager Research Project AJob Description SummaryThe Project Manager will coordinate multiple efforts. This includes clinical coordinating efforts associated with the TRIDENT 1 and 2 and Penn/CHOP Immune Kidney Disease Collaboratory studies. This includes recruitment and follow-up visits and sample management, including sending and receiving and organizing samples. In addition the project manager will help with administrative efforts in the Penn/CHOP Kidney Innovation Center and the Susztaklab.Job DescriptionJob ResponsibilitiesParticipant Recruitment and Management: Familiar with EPIC able to screen patients. Identifying and screening potential study participants. Obtaining informed consent from participants. Coordinating participant schedules and appointments. Monitoring participant health and safety throughout the study.Regulatory Compliance and Study Planning and Preparation: Assisting in the development of study protocols. Preparing the necessary documentation, including consent forms and case report forms (CRFs). Ensuring all study materials comply with regulatory and ethical standards. Understanding and adhering to the regulations and guidelines set by the study protocol.Data and Sample Management: Collecting, recording, and maintaining accurate study data. Ensuring the confidentiality and security of participant data. Managing and resolving data queries. Coordinating the collection, processing, and storage of biological samples (if applicable). Ensuring proper labeling, tracking, and documentation of samples.Coordinating study activities at the research site and Liaison and Communication: Managing study supplies and equipment.Ensuring the study site is prepared for audits and inspectionsServing as the primary contact for the study team, participants, and other stakeholders. Facilitating communication between the principal investigator, the study team, and the sponsor. Participating in team meetings and providing updates on study progress.Quality Control: Reporting: Training and Supervision: Continual Learning: Conducting regular quality checks on study processes.Identifying and addressing issues that may affect study quality or compliance. Training new staff or team members on study-specific procedures and protocols. Supervising junior staff involved in the study. Preparing and submitting regular reports to the principal investigator and sponsor. Documenting adverse events and other significant findings. Staying updated with the latest developments in clinical research, regulations, and therapeutic areas relevant to the study.Event and Meeting Organization for Trident and Kidney Innovation center: Coordinate logistics for events, such as seminars, workshops, and conferences. Arrange travel accommodations and itineraries for team members and visiting collaborators. Provide on-site support during events, including setup and coordination.Administrative Support: Manage and organize calendars, including scheduling meetings, appointments, and teleconferences.Handle correspondence, including drafting emails, letters, and memos. Prepare and distribute meeting agendas and minutes. Maintain electronic filing systems, ensuring easy access to critical documents.Other duties and responsibilities as assignedQualificationsBachelor of Science and 3 to 5 years of experience or equivalent combination of education and experience is required.Job Location - City, StatePhiladelphia, PennsylvaniaDepartment / SchoolPerelman School of MedicinePay Range$51,824.00 - $70,958.00 Annual RateSalary offers are made based on the candidate's qualifications, experience, skills, and education as they directly relate to the requirements of the position, as well as internal and market factors and grade profile. Affirmative Action Statement Penn adheres to a policy that prohibits discrimination on the basis of race, color, sex, sexual orientation, gender identity, religion, creed, national or ethnic origin, citizenship status, age, disability, veteran status, or any other legally protected class.Special Requirements Background check required after a conditional job offer is made. Consideration of the background check will be tailored to the requirements of the job.University BenefitsHealth, Life, and Flexible Spending Accounts: Penn offers comprehensive medical, prescription, behavioral health, dental, vision, and life insurance benefits to protect you and your family's health and welfare. You can also use flexible spending accounts to pay for eligible health care and dependent care expenses with pre-tax dollars.Tuition: Take advantage of Penn's exceptional tuition benefits. You, your spouse, and your dependent children can get tuition assistance here at Penn. Your dependent children are also eligible for tuition assistance at other institutions.Retirement: Penn offers generous retirement plans to help you save for your future. Penn's Basic, Matching, and Supplemental retirement plans allow you to save for retirement on a pre-tax or Roth basis. Choose from a wide variety of investment options through TIAA and Vanguard.Time Away from Work: Penn provides you with a substantial amount of time away from work during the course of the year. This allows you to relax, take vacations, attend to personal affairs, recover from illness or injury, spend time with family—whatever your personal needs may be.Long-Term Care Insurance: In partnership with Genworth Financial, Penn offers faculty and staff (and your eligible family members) long-term care insurance to help you cover some of the costs of long-term care services received at home, in the community or in a nursing facility. If you apply when you're newly hired, you won't have to provide proof of good health or be subject to underwriting requirements. Eligible family members must always provide proof of good health and are subject to underwriting.Wellness and Work-life Resources: Penn is committed to supporting our faculty and staff as they balance the competing demands of work and personal life. That's why we offer a wide variety of programs and resources to help you care for your health, your family, and your work-life balance.Professional and Personal Development: Penn provides an array of resources to help you advance yourself personally and professionally.University Resources: As a member of the Penn community, you have access to a wide range of University resources as well as cultural and recreational activities. Take advantage of the University's libraries and athletic facilities, or visit our arboretum and art galleries. There's always something going on at Penn, whether it's a new exhibit at the Penn Museum, the latest music or theater presentation at the Annenberg Center, or the Penn Relays at Franklin Field to name just a few examples. As a member of the Penn community, you're right in the middle of the excitement—and you and your family can enjoy many of these activities for free.Discounts and Special Services: From arts and entertainment to transportation and mortgages, you'll find great deals for University faculty and staff. Not only do Penn arts and cultural centers and museums offer free and discounted admission and memberships to faculty and staff. You can also enjoy substantial savings on other goods and services such as new cars from Ford and General Motors, cellular phone service plans, movie tickets, and admission to theme parks.Flexible Work Hours: Flexible work options offer creative approaches for completing work while promoting balance between work and personal commitments. These approaches involve use of non-traditional work hours, locations, and/or job structures.Penn Home Ownership Services: Penn offers a forgivable loan for eligible employees interested in buying a home or currently residing in West Philadelphia, which can be used for closing costs or home improvements.Adoption Assistance: Penn will reimburse eligible employees on qualified expenses in connection with the legal adoption of an eligible child, such as travel or court fees, for up to two adoptions in your household.​To learn more, please visit: https://www.hr.upenn.edu/PennHR/benefits-pay To apply, visit https://wd1.myworkdaysite.com/en-US/recruiting/upenn/careers-at-penn/job/Clinical-Research-Building/Project-Manager-A_JR00084459-1Copyright ©2022 Jobelephant.com Inc. All rights reserved.Posted by the FREE value-added recruitment advertising agency jeid-7f80d42d4fb83f4995ffc27e80ee4079

Duties: The Gene Therapy Program (GTP) is entering a new era of unprecedented opportunity with great potential to reshape the face of medicine as we know it. Our discoveries have set the stage for successful treatments and possibly even cures for devastating genetic diseases. The laboratory of Dr. Jim Wilson, at GTP of the University of Pennsylvania has been a leader in the development of innovative vector technology for close to three decades. We have emerged as the 'go-to' organization for public and private partners, who want to participate in the gene therapy space. Currently we are positioned to lead another round of vector innovation and establish pre-clinical and clinical proof-of-concept in therapeutic applications of in-vivo genome editing. We are currently looking for a Lab Resources Manager to support lab management, inventory control, and equipment maintenance/operations for our 2nd facility. As the Lab Resources Manager, you will manage the facility and equipment operations and maintenance for the new site. You will monitor the site for safety compliance. You will oversee receiving, storage, and distribution of supplies and enhance the process of organizing supplies and maintain order in the stockrooms. You will provide training and supervision to a small team of Lab Services Technicians. You will also act as backup for other members of the team as assigned (including biohazardous waste collection, autoclaving runs, lab gas management, package distribution etc.) Qualifications: * Associate's degree and 3-5 years of direct laboratory experience, including experience in laboratory operations (preferably in the biological sciences).* 3+ years experience maintaining scientific equipment (Biosafety cabinet; CO2 incubators; -80C freezers, centrifuges, etc.) * Experience with working with databases.* Precise attention to detail.* Clear and effective written and oral communication skills.* Outstanding organizational and time management skills.* Customer service oriented with the ability to deal with multiple constituencies (faculty, technicians, vendors, University departments, etc.).* Must thrive in a team environment.Preferred: Experience with Access databases. Reference Number: 40-29846 Salary Grade: 026 Employment Type: Exempt Org: DM-Gene Therapy Program Special Requirements: Job Family: B-Executive/Managerial Administration

Company DescriptionEurofins Scientific is an international life sciences company, providing a unique range of analytical testing services to clients across multiple industries, to make life and our environment safer, healthier and more sustainable. From the food you eat, to the water you drink, to the medicines you rely on, Eurofins works with the biggest companies in the world to ensure the products they supply are safe, their ingredients are authentic and labelling is accurate.Eurofins is the global leader in food, environment, pharmaceutical and cosmetic product testing and in agroscience Contract Research Organisation services. Eurofins is one of the market leaders in certain testing and laboratory services for genomics, discovery pharmacology, forensics, advanced material sciences and in the support of clinical studies, as well as having an emerging global presence in Contract Development and Manufacturing Organisations. The Group also has a rapidly developing presence in highly specialised and molecular clinical diagnostic testing and in-vitro diagnostic products.In over just 30 years, Eurofins has grown from one laboratory in Nantes, France to 55,000 staff across a decentralised and entrepreneurial network of 900 laboratories in over 50 countries. Eurofins offers a portfolio of over 200,000 analytical methods to evaluate the safety, identity, composition, authenticity, origin, traceability and purity of biological substances and products.Job DescriptionThe Field Service Engineer is responsible for verifying proper functioning, shipping and receiving, quality control, and writing test files for instrumentation. This position requires travelling on short notice and providing exceptional technical support to customers including installation, troubleshooting, testing, and repairing issues with hardware, software, or reagents.Essential Duties & ResponsibilitiesReceive, QC and prepare instruments for shipmentVerify proper functioning of instrumentsVerify proper functioning of test kit systems on instrumentsWrite test files using different software systemsProvide technical assistance to customers for hardware, software, and reagents via telephone and in-person communicationRecognize and communicate product issues, complaints, improvements, and resolutionsDocument call contacts and assist with technical training of customersInstall diagnostics instruments into customer laboratoriesTest reagents in customer laboratories on new and existing diagnostics instrumentationTrain customersProvide on-site troubleshooting, repair and preventative maintenanceAssist customers with meeting their regulatory and verification requirementsPresent product & technical informationNon-Essential Duties & ResponsibilitiesMaintain cleanliness of laboratory and equipment as neededAssist with kit assembly when neededQualificationsEducation/ExperienceBachelor of Science degree in Engineering or a related field and at least 3 years previous work experience in a similar engineering position, or an equivalent combination of education and experiencePrevious experience working with customers and working remotelyPrevious diagnostic instrumentation experience preferredComputer SkillsProficient in Microsoft Word, Excel, and OutlookTest DesignerInternet Explorer, Chrome, or FirefoxMust be willing and able to learn other software programs as neededKnowledge, Skills and Other AbilitiesGeneral Laboratory knowledge (use of equipment; pipetting; personal safety; general lab practices)Technical knowledge of Immunochemistry & ELISA testingKnowledge of FDA Quality System Regulations (cGMP) and International Standards (ISO) pertaining to medical devicesAbility to communicate technical information and problems with customers and co-workersAbility to learn new & existing instrumentation and software technologyMaintain systems for tracking proper functioning of tests and equipment, software versions, and test file versionsAbility to manually run testsDiplomacy and tact in resolving issues with co-workers and customers, specifically lab technicians and department managersAbility to travel on short notice for periods of up to one weekMust be able to coordinate own travel arrangement when traveling to customer sitesEvaluate software and determine causes of malfunctionsGeneral technical and customer assistanceRecord data, make computations, analyze results, and write reportsCalibrate test equipment and determine causes of equipment malfunctionsCertificate and LicensesMust maintain a valid driver's license with a satisfactory driving recordReasoning AbilityAbility to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.Math AbilityAbility to work with mathematical concepts such as probability and statistical inference, apply concepts such as fractions, percentages, ratios, and proportions to practical situations. May needs to apply advances mathematical concepts such as exponents, logarithms, quadratic equations, and permutations. Must be able to determine test reliability and validity, analysis of variance, and correlation techniques.Language AbilityMust have the ability to perform all of the following in English:Ability to read and interpret documents such as safety rules, operation and maintenance instructions, and procedure manualsAbility to write reports and business correspondenceMust be able to effectively present technical information and respond to questions from customers, and other employees of the organizationEquipmentGeneral Laboratory Equipment (pipettes, scientific balances, volumetric glassware, etc.)Incubators, shakers, spectrophotometer, data loggers, laboratory freezers and refrigeratorsGold Standard Diagnostics' proprietary equipmentComputers, printers, and faxesPhysical Demands & Work EnvironmentThe physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.While performing the duties of this job, the employee will regularly be required to stand for long periods of time; sit; walk; use hands; reach with hands and arms; talk; hear; and smell. The employee is occasionally required to stoop, kneel, crouch, or crawl, and may be required to lift up to 50lbs. Specific vision abilities required by this job included close vision, distance vision, peripheral vision, depth perception and ability to adjust focus as well as see color.In this position, the employee will be required to work in a team environment where the noise level is usually moderate. The employee is frequently exposed to work near moving mechanical parts, blood borne pathogens, and human serum. The employee is occasionally exposed to extreme cold (non-weather). The employee will be required to handle human specimens (whole blood, serum, plasma, urine, etc.) and may be exposed to toxic or caustic chemicals.Additional InformationWhat we offer:Excellent full time benefits including comprehensive medical coverage, dental, and vision optionsLife and disability insurance401(k) with company matchPaid vacation and holidaysSalary Range: - $65k-$85kEurofins is aM/F, Disabled, and Veteran Equal Employment Opportunity and Affirmative Action employer.

MedScope, a division of Medical Guardian and leader in the personal emergency response and remote monitoring industry, is currently seeking an Intake Manager to join our team. Our mission is to help empower all patients and members to live a life without limits. MedScope participates in various government programs across the country. Examples include Home and Community Based Service Waivers and partnerships with Medicaid Managed Care Organizations (MCOs). The primary end-users of MedScope's services are older adults receiving care/case management services from local agencies and/or health plans. The Customer Intake Manager provides leadership and directs the strategies and activities of the Intake Team to optimize their efforts, effectiveness to drive growth. Responsibilities:Manage 11 intake representatives and a supervisor. Assign daily/weekly/monthly metric-based goals to Intake representatives and team leader in order to ensure overall performance metrics and SLAs are being met. Review all incoming items in queues, assign and distribute to the team in the most efficient matter to ensure payer commitments are met. Determine and communicate team structure guidelines that positively impact metrics and departmental goals. Audit, communicate and coach on quality of work item completion to ensure accuracy. Work closely with Billing, Install, Compliance, Sales, and IT (Information Technology) to meet external partner expectations and internal team needs. Communicate effectively with Care Managers throughout various agencies.Ensure Daily Portal scrubs are completed. Develop expertise in all payer portals and capturing relevant information needed to process incoming referrals and updates. Create new agency portal logins to ensure the team has access to process items without interruption. Develop process documentation and training for all team members. Responsible for hiring and all relevant employee actions. Approve Timecards for Payroll. Report EOM Team Stats and Production. Consistent mentoring, coaching of Team members- including Team Lead. Dailly/weekly updates of data processing, Agencies, issues, and system changes to Team. Work closely with Regional Directors to better understand agencies changes, updates and/or issues. Qualifications:Bachelor's degree or equivalent work experience 3 plus years of relevant supervisor/management experience required Effective communication skills Proficient in Microsoft Office Suite Team player with ability to thrive in a fast-paced and entrepreneurial environment Familiarity with MCO and Medicaid portals a plus Experience with payer referrals or patient intake a plus Please check us out at: Medical Guardian Mission: https://www.medicalguardian.com/about-us Glassdoor: https://www.glassdoor.com/Reviews/Medical-Guardian-Reviews-E749526.htm Medical Guardian What started in a Philadelphia apartment, with the goal to protect one cherished grandmother, has expanded to serving more than 300,000 active patients, members, and customers across the country. We now offer a full suite of connected-care medical alerts systems and services. We put our customers and employees first when making decisions. We challenge ourselves to improve our products and services. We care about the impact we make and the community we support and invest time to create genuine connections with our customers, partners, and each other. We strive to deliver the highest-quality performance, growth, and results. Learn more about Medical Guardian by visiting www.medicalguardian.com

What you'll do atPosition Summary...What you'll do...Drives sales by ensuring effective merchandise presentation (for example, accurate and competitive pricing, proper signing, inventory levels,cleanliness of the area); assessing economic trends and community needs; overseeing the stocking and rotation of merchandise; setting up, cleaning,and organizing product displays; and securing fragile and high-shrink merchandise.Leads and develops teams effectively by teaching, training, and actively listening to associates; touring stores and providing feedback (Tour-to-Teach); communicating and collaborating with all levels of associates regarding store operations, utilizing technology, business initiatives,merchandising, and company direction; introducing and leading company change efforts; providing clear expectations and guidance to implementbusiness solutions; and communicating business objectives to teams effectively.Models and demonstrates exceptional customer service standards to store associates by following and demonstrating the One Best Way (OBW)service model; managing and supporting customer service initiatives (for example, store of the community and community outreach programs);ensuring customer needs, complaints, and issues are successfully resolved; developing and implementing action plans to correct deficiencies; andproviding process improvement leadership to ensure a high quality customer experience.Provides supervision and development opportunities for hourly associates by hiring, training, and mentoring of associates; assigning duties; settingclear expectations; providing associate recognition; communicating expectations consistently and effectively; ensuring diversity and inclusionawareness; and recruiting and developing qualified associates to meet staffing needs and achieve company growth potential.Controls the unexplained loss of merchandise and improves profitability by identifying and communicating performance goals and objectives. Buildsaccountability for policies and procedures. Measures adherence to loss prevention policies and procedures. Reviews variances to inventory reports.Conducts operational and pre-inventory reviews. Gathers data, audits results, and monitors deficiency trends. Identifies improvement opportunities.Communicates and works with managers and associates to determine corrections needed to inventory controls. Influences the implementation andexecution of control corrections. Trains managers and associates operational controls and processes in multiple stores.Detects, deters, investigates, and resolves violations of company policies and criminal activities by investigating alleged fraud and other alleged illegalactivities. Conducts investigations relating to company operations and policies. Gathers evidence, takes statements, writes case reports, and providescourt room testimony as needed. Partners in collaborative efforts with other investigative entities.Monitors safety and risk controls within a facility by ensuring an effective safety program is in place. Supervises safety team members. Identifiesaccident trends to develop and implement solutions to prevent accidents. Observes workplaces practices and provides training to associates onaccident prevention techniques. Communicates plans to minimize accidents. Oversees safety reviews and implements plans to improve workplacesafety.Manages facility-level training and execution of asset protection, safety, and claims and receiving procedures by reviewing the application of policies,procedures, compliance guidelines (for example, cold chain, hazardous materials) and operational controls. Identifies gaps in expectations versustraining. Determines training needs. Develops and delivers training as needed.Manages claims and receiving operations by ensuring proper policies and procedures are followed. Ensures the timely processing of claims (forexample, damaged, defective, returned, liquidated items) and merchandise deliveries (for example, suppliers, third-party deliveries). Providesdirection for claims or receiving issues. Maintains necessary documentation and reporting.Coordinates, completes, and oversees job-related activities and assignments by developing and maintaining relationships with key stakeholders;supporting plans and initiatives to meet customer and business needs; identifying and communicating goals and objectives; building accountability forand measuring progress in achieving results; identifying and addressing improvement opportunities; and demonstrating adaptability and promotingcontinuous learning.Ensures compliance with company policies and procedures and supports company mission, values, and standards of ethics and integrity byimplementing related action plans; utilizing and supporting the Open-Door Policy; and providing direction and guidance on applying these in executingbusiness processes and practices.Minimum Qualifications...Outlined below are the required minimum qualifications for this position. If none are listed, there are no minimum qualifications. Completion of 2 years of college. Option 2: 1 year's experience as a supervisor in a multi-department environment. Option 3: 1 year's experience inone of the following areas: accounting, claims, inventory control, systems/UPC, personnel, or loss prevention/asset protection in a multi departmentenvironment. Option 4: 2 years' experience in asset protection or related area.Successful completion of any applicable state requirements to work in asset protection (for example, minimum age, specialized training,certification and/ or licensing).If applicable, acquisition of a current, state issued Certificate of EligibilityIf applicable, successful completion of criminal background check and/or firearms authorized training.Associates will be required to attend and successfully complete all job-required trainings and assessments (for example, Academy trainings, Open Door trainings, etc.).Preferred Qualifications...Outlined below are the optional preferred qualifications for this position. If none are listed, there are no preferred qualifications. Bachelor of Science in Business Management and Leadership through Live Better U and Bellevue University, Certificate of Completion in People and Business Leadership through Live Better U and Bellevue University, Certification in an asset protection related field (for example, Loss Prevention Qualified, Loss Prevention Certified), General work experience supervising 5 or more direct reports to include the responsibility of performance management, mentoring, hiring, and firing, Investigative experienceBachelors: Business, Bachelors: Criminal JusticePrimary Location...4600 ROOSEVELT BLVD BLDG G, PHILADELPHIA, PA 19124-2340, United States of America About WalmartAt Walmart, we help people save money so they can live better. This mission serves as the foundation for every decision we make, from responsible sourcing to sustainability-and everything in between. As a Walmart associate, you will play an integral role in shaping the future of retail, tech, merchandising, finance and hundreds of other industries-all while affecting the lives of millions of customers all over the world. Here, your work makes an impact every day. What are you waiting for?Walmart, Inc. is an Equal Opportunity Employer- By Choice. We believe we are best equipped to help our associates, customers, and the communities we serve live better when we really know them. That means understanding, respecting, and valuing diversity- unique styles, experiences, identities, abilities, ideas and opinions- while being inclusive of all people.All the benefits you need for you and your family Multiple health plan options, including vision & dental plans for you & dependents Financial benefits including 401(k), stock purchase plans, life insurance and more Associate discounts in-store and online Education assistance for Associate and dependents Parental Leave Pay during military service Paid Time off - to include vacation, sick, parental Short-term and long-term disability for when you can't work because of injury, illness, or childbirth Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific plan or program terms. For information about benefits and eligibility, see One.Walmart.com/Benefits.Frequently asked questions On average, how long does it take to fill out an application?On average, it takes 45-60 minutes to complete your application for the first time. Subsequent applications will take less time to apply as our system saves some of your application information. Please note that some positions require the completion of assessments in order to receive consideration for that role. Those would take additional time. Can I change my application after submitting?No, you cannot change your application after submitting, so please make sure that everything is finalized before you hit the submit button. How do you protect my personal information?Processing of information on paper is minimal, and Walmart processes application information using an applicant tracking system (ATS). Access to the data within the ATS is restricted to authorized personnel, and the system itself is held to high security standards by Walmart. What are the recommended Internet Browsers for applying for open roles?Internet Explorer 8.0+Firefox 4.0+Safari 4.0+Chrome 12+

Sia Partners is a next-generation management consulting firm. We offer a unique blend of AI and design capabilities, augmenting traditional consulting to deliver superior value to our clients. Counting 3,000 consultants in 19 countries, we expect to achieve USD 420 million in turnover for the current fiscal year. With a global footprint and expertise in more than 30 sectors and services, we optimize client projects worldwide. Through our Consulting for Good approach, we strive for next-level impact by developing innovative CSR solutions for our clients, making sustainability a lever for profitable transformation.Why Join The Sia Village?Excellence | Entrepreneurship | Innovation | Teamwork | Care & Support | Employee WellbeingThese are the six core values that guide all our actions. As an expression of our values, our Sia Village concept describes our commitment to fostering a sense of community within and among our offices. We believe that knowledge sharing is the key, not only to innovation, but to the growth and development of our people.Your experience at Sia Partners will be enriched by a(n):Entrepreneurial journeyCareer advocacy program that supports achieving professional development goals through guidance, and real-time feedbackContinuous learning & development opportunitiesDiversity, equity, and inclusion programs with an ever-growing list of global affinity initiativesJob DescriptionSupport clients in achieving sustainable performance and/or improvements within their organizationsLead and manage Sia resources on projectsHelp develop and mentor consultants working within the business unit or on an accountCreate a customized project management roadmap based on the needs of the project and implement the change management activities for each phase of the projectUtilize Project Management frameworks and methods in a variety of rolesLead impact analyses, assess change readiness, andidentifykey stakeholdersProvidestatus reporting of progress, dependencies, issues,risksand overall program healthAnticipate organizational changes that come with large-scale implementations and the change management and communications interventions which will be neededEnsure that key change initiatives deliver on business, schedule, and budget objectivesDetermineappropriate metricsand measures that will help the client measure progress, reinforce behavior, and adjust improve implementation resultsCoordinate with other initiatives to make sure there isa common understandingon timelines and other overlapsDevelopExecutive-level presentationsDevelop readiness and skilling contentleveragingmultiple modalities based on customer experience best practicesIdentifyopportunities toprovideor createadditionalclient valueContribute to internal areas such as recruiting, marketing, and moreDrive Business Development activities to hit personal required sales targetsEngage in activities dedicated to supporting our cultureCollaborate with internal and client project team members,and contribute to internal communications and readiness activity within the program team and with client groupsMaintain program sites as a repository for all project informationContribute to the development of high-quality andtimelydeliverablesQualifications10+ years' experience leadingsignificant projectmanagement engagements with successful outcomes in complex organizationsManagement Consulting experiencerequiredBachelor's degreerequiredExperience and knowledge of project and change management principles and methodologiesStrong coaching and influencing skills; ability to influence others and move toward a common vision and/or goalAbility to quickly build trust and value-based relationships with employees at all levels of the organizationSolid facilitation experienceProficient with the Microsoft Office Suite and Project Management frameworksAgile and or Proscior other Change Management certifications preferredMotivated by an entrepreneurial mindset and comfortable with ambiguityConfident, self-aware team player open to receiving and providing, effective feedbackAbility tofacilitateproject teams, guided by a strong understanding of group dynamics while driving resultsExhibit exceptional communication skills and strong work ethicBased inSeattle, Washingtonand eligible to work in the United StatesAdditional InformationCompensation & BenefitsAnnual Discretionary BonusHealthcare coverage that includes medical, dental, vision and life insurance policiesGenerous PTOParental leave paid at 100% of base pay for all new parents regardless of gender and Future Moms Program9 Company Holidays + 1 Floating Holiday401(k) matchingCollege save-up plan & college loan repayment planCell phone stipendCommuter BenefitsGym Reimbursement through firm medical planPhiladelphia Compensation Info:New York compensation for this role is between $140,000 and $170,000 per year. Actual compensation within that range will be dependent upon the individual's skills, experience, qualifications, and market location.Work Authorization & SponsorshipAt this time, Sia Partners does not intend to pursue employment with applicants who will require now or in the future visa by our company for work authorization in the United States (i.e., H1-B visa, F-1 visa (OPT), TN visa, or any other non-immigrant status).Hybrid Workplace GuidelinesSia Partners maintains its hybrid workplace arrangements and provides a flexible workplace environment that is driven by client and business/market needs. At this time, in person requirements are issued by departments (Business Unit/Business Line) and vary by office location. Consultants are expected to have the ability to be flexible with work location depending on business needs and live within a reasonable distance to the office.Our Commitment To DiversityDiversity, equity, inclusion, and belonging (DEIB) are part of Sia Partners' DNA. Thanks to our expertise in several sectors and our international growth, our teams include a variety of experiences and cultures. We're confident that promoting DEIB creates an environment in which everyone can reach their full potential.Our global network, DEIB@Sia Partners, brings together our people worldwide to facilitate local and global progress, focused on the following areas:Gender equality (global Gender Equality Index score of 91/100 for FY19-20)LGBTQ+Race & EthnicityWorking ParentsDisabilitiesSia Partners is an equal opportunity employer. All aspects of employment, including hiring, promotion, remuneration, or discipline, are based solely on performance, competence, conduct, or business needs.To learn more about our mission, values, and business sectors, please visit our website.Sia Partners is an equal opportunity employer. All aspects of employment, including hiring, promotion, remuneration, or discipline, are based solely on performance, competence, conduct, or business needs.

Comcast brings together the best in media and technology. We drive innovation to create the world's best entertainment and online experiences. As a Fortune 50 leader, we set the pace in a variety of innovative and fascinating businesses and create career opportunities across a wide range of locations and disciplines. We are at the forefront of change and move at an amazing pace, thanks to our remarkable people, who bring cutting-edge products and services to life for millions of customers every day. If you share in our passion for teamwork, our vision to revolutionize industries and our goal to lead the future in media and technology, we want you to fast-forward your career at Comcast.Job SummaryThe Manager of Marketing Operations will be responsible for supporting the Financial and Vendor management for the Growth Strategy and Operations team. This position will lead the financial planning, forecasting and analysis to drive operational excellence and support the achievement of the teams' key objectives. The Manager will lead the Vendor Relationships in partnership with the leadership team and will work closely with the finance, procurement, legal, privacy and security teams. This role will have a significant impact on business results and typically manages directly or indirectly one or more groups of professionals.Job DescriptionCore ResponsibilitiesOwnership of the end-to-end operations support for the Growth Strategy and Operations teams specified, including:Responsible for identifying opportunities for financial and operational efficienciesResponsible for tracking and managing the team's efficiency and effectiveness in utilizing the tools and resources supporting the marketing teamOperate with a sense of entrepreneurship and purpose to drive meaningful and effective change in programmatic operationsStrong Problem-Solving capabilities - able to anticipate, recognize and clearly defines problems and analyze, weigh options, and propose solutionsAssesses and manage issues/projects and tasks in order priority, with the ability to manage multiple projects with short and long-term key dates and deliverablesStay up to date on the industry and competitive landscape and best practices supporting these functions, recommending change where necessaryIdentify best practices to incorporate into marketing operationsKPI driven and results oriented to identify and drive innovation across marketing operations and executionAnalyze & present monthly operations and performance metrics to understand trends, identify issues, and develop recommendationsFinancial managementResponsible for budgeting, monthly forecasting and reconciliations, purchasing, receiving and payablesResponsible for coordination and communication across HQ, LOBs and Division business partners and finance teams to ensure clear, consistent processes and communications are maintainedResponsible for implementing and maintaining controls to ensure maximum financial controls and business performanceExtensive experience managing large budgets while maintaining/increasing positive ROI and key KPIsVendor managementDevelop strong relationships with our software and consulting partners and experts to effectively manage the matrixed operations teamResponsible for coordinating and managing contracts through legal, procurement, security, privacy processesResponsible for managing multiple engagements within the Martech, Insights and Attribution/Analytics space in addition to daily operations responsibilitiesConsistent exercise of independent judgment and discretion in matters of significance.Regular, consistent and punctual attendance. Must be able to work nights and weekends, variable schedule(s) as necessary.Other duties and responsibilities as assigned.Qualifications RequiredA Bachelors Degree in Business Management, Accounting or Operations3+ years of increasing responsibilities in business or marketing operationsAdvanced Excel & PowerPoint skills and the ability to tell a story with dataEmployees at all levels are expected to:Understand our Operating Principles; make them the guidelines for how you do your job.Own the customer experience - think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services.Know your stuff - be enthusiastic learners, users and advocates of our game-changing technology, products and services, especially our digital tools and experiences.Win as a team - make big things happen by working together and being open to new ideas.Be an active part of the Net Promoter System - a way of working that brings more employee and customer feedback into the company - by joining huddles, making call backs and helping us elevate opportunities to do better for our customers.Drive results and growth.Respect and promote inclusion & diversity.Do what's right for each other, our customers, investors and our communities.Disclaimer:This information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications.Comcast is proud to be an equal opportunity workplace. We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, genetic information, or any other basis protected by applicable law.EducationBachelor's DegreeWhile possessing the stated degree is preferred, Comcast also may consider applicants who hold some combination of coursework and experience, or who have extensive related professional experience.Relevant Work Experience5-7 YearsPDN-9bd781d6-57e3-4133-acf1-d0c20185abcf

Job Description: Supports the customer experience by providing superior customer service to Temple Health using critical thinking skills and resources provided. Steps in and acts in all functions (order management, product flow, backorder management, and credits) on the Customer Service team as needed. Core Responsibilities:Responsible for customer experience, maintaining a professional demeanor during entire interaction with customers. Answers incoming inquiries in a professional, courteous, and efficient manner. Provides superior service to clients, resulting in a high rate of first-contact resolution. Acts as an internal champion for customer experience. Handles all incoming issues and either resolves them or assigns tasks to the appropriate team within Customer Service or other internal O&M team, using smart customer?focused decision-making skills; forwards all non?essential duties to the appropriate support desks (backorders, drop ships, credits) and escalates issues as appropriate. Follows up on all outstanding tasks to ensure completion and provides updates to customers as needed. Proactively communicates surfaced issues to the Customer in order to address and resolve them as quickly as possible. Fully documents all work performed and communications conducted with customers using case management software to appropriately record and track outstanding activities. Understands and prioritizes incoming requests using in-depth knowledge of healthcare critical and customer-specific needs. Acts as liaison for all customer interaction and escalation point, as necessary. Triages complex issues, acting as point person to ensure timely resolution. Order Management:Accurately enters manual orders as needed to support customer requests. Accurately records detailed information about the order as requested. Researches and verifies order line errors and accurately corrects UOM/product/part number issues within customer requirements. Works with Operations and Inventory Control to research and account for shipping/receiving discrepancies when a supplier has indicated they have shipped goods not yet in O&M inventory. Adjust customer order quantities within the Enterprise Resource Program (ERP) to properly reflect the flow of goods. Communicates updates of order lines/order issues to customers effectively and timely. Customer Order Status Inquiry: Researches and responds to all order ETA requests in a timely manner. Collaborates with various supply chain touchpoints [Suppliers, Distribution Centers (DC), transportation companies, Master Data Management (MDM) team, etc.] to research item status for all work assigned to proactively prevent customer order issues. Executes expedites and Inter?Branch Transfer (IBT) requests in an accurate and cost-sensitive manner. Customer Backorder Reporting Management:Returns/Credits Accurately records reports of shipping discrepancies, customer requests for return and receipt of unsalable products and opens case in CRM tool; effectively communicates O & M return policy to customers and ensures that customer understands the policy. Processes credits, re?ships, and returns and obtains Certificate?of?Destruction for items not returned. Sends Return Goods Authorizations (RGAs) and works with distribution centers (DC) on the need for Call Tags.Assures all appropriate fees are accurately assessed in accordance with O&M policy. Supply Disruption Root Cause Identification:Identifies problem vendors and escalates recurring issues such as recalls, consistently late orders, receiving discrepancies caused by damaged or missing products, and missed delivery appointments. Identifies receiving delays at the Distribution Centers (DC) and or Manufacturer sites and works with the Regional Asset Manager & General Manager to resolve Cross?functional. Maintains some cross?functional knowledge of other CS team roles. Collaborates directly with other customer service, purchasing support, and finance operations teammates. Internal Communication Acts as the main point of contact for the customer service team. Works within a shared?services environment, with matrix reporting lines to Customer Experience leadership and Service Process leadership. External Communication: Responds and communicates directly with customers on order management service requests. Communicates with vendors to determine the status of customer orders. Performs additional duties as directed.Education & Experience: High School Diploma/GED 3 or more years of relevant experience (Customer Service, Order Management, etc.)Knowledge, Skills, and Abilities:Good interpersonal skills with a customer service orientation; Customer Service certification preferred. Ability to thrive in a matrix organization where direction may come from a direct manager and/or a process owner. Strong verbal and written communication skills Solid planning, organizational, and recordkeeping skills Ability to work independently and as part of a team to seek issue resolution and problem solving. Strong follow?up skills PC/Systems skills & knowledge: MS Office required; ability to quickly learn and utilize enterprise software technologies like ERP and CRM systems.Salesforce.com experience preferred. Ability to use critical thinking in order to determine the best course of resolution for a problem; role requires cross?functional awareness and ability to classify/triage customer issues and concerns. Knowledge of Health Care industry preferred.This position is onsite at Temple University Hospital in Philadelphia, Pennsylvania.