Escalation Manager Salary in Miami, FL

Current Employees:If you are a current Staff, Faculty or Temporary employee at the University of Miami, please click here to log in to Workday to use the internal application process. To learn how to apply for a faculty or staff position using the Career worklet, please review this tip sheet.Advanced Practice Registered Nurse - Medical Oncology, Phase 1 - Full TimeThe Advanced Practice Registered Nurse (APRN) delivers medical care to a wide variety of patients. The APRN is also examines and treats patients independently and in autonomous collaboration with other health care professionals. Ensures proper illness and injury care and disease prevention, diagnosis, treatment, and recovery. May prescribe medications and order diagnostic tests. Advises patients about continuing care. The APRN will work within the oncology service line.CORE JOB FUNCTIONSPerforms and documents complete physical examinations and comprehensive health histories.Functions independently to perform age-appropriate history and physical for patients.Orders and interprets diagnostic and therapeutic tests relative to patient's age-specific needs.Prescribes appropriate pharmacologic and non-pharmacologic treatment modalitiesImplements interventions to support the patient to regain or maintain physiologic stability.Assists with the provision of care in accordance with facility, state, and federal regulations.Monitors the effectiveness of interventions.Facilitates the patient's transition within and between health care settings, e.g. admitting, transferring, and discharging patients.Collaborates with multidisciplinary team members by making appropriate referrals.Facilitates staff, patient and family decision making by providing educational tools.Adheres to University and unit-level policies and procedures and safeguards University assets.DEPARTMENT SPECIFIC FUNCTIONSI. Clinical Role/Researcha. Provides care to a select group of patients by determining and rendering advanced nursing and medical interventions.Assessment/Diagnosis: Assesses patients by interviewing/examining the patient, reviewing the patient's medical history, provider's/physician's/PI/Sub-PI diagnosis and orders, diagnostic test results (labs, x-ray, MRI, etc.) to determine medical diagnosis, plan of care and monitor patient's progress.Reviews the medical record including physician/consultation notes, lab(s) and diagnostic tests results. Formulates medical diagnoses based on above data.Screens for patients for clinical trials based on information collected above.Collaborates with referring physician or physician investigator (PI) through discussion and assessment of diagnoses and ascertain study patient eligibility for a clinical trial, including documentation of criteria specified in the protocol.Assesses patients for trial-related and non-trial related symptoms and ensures evidence-based symptom management while maintaining trial compliance.During Phase I/dose escalation studies, collaborates with the principal investigator to determine if dose limiting toxicity has been achieved based on adverse event assessment data and clinical judgement.The APRN will also work with the clinic/triage nurse and physician investigator (PI) to assure timely call back to patient calls regarding any medical or study procedure concerns.b. Planning/Outcomes: Develops a plan of care from the assessment/diagnoses and physician/PI/Sub-PI collaboration.Identifies expected outcomes based on the assessment/diagnoses and physician/PI/sub-PI collaboration.Ensures initial and ongoing consent process is performed and documented in compliance with FDA, Good Clinical Practice (GCP), institutional sponsor, IRB, and other applicable regulations, guidance's, and policies.Participates in the education of clinical trial patients about their clinical trial and significant new information that is forthcoming during or after the conduct of the trial.Ensures ordering and scheduling of all procedures/exams that are required to enroll patients, for further assessment for adverse events, and for evaluation of disease response to study treatment according to protocol.Ensures adherence to protocol schedule of events, study drug, and other requirements.Ensures the successful completion of correlative components of the clinical trial (pharmacokinetics and quality of life studies).Orders, prescribes, and recommends interventions in plan of care that reflects expected outcomes.c. Implementation: Institutes necessary actions as outlines in the plan of care.Collaborates with research and primary care team members to ensure implementation of planImplements physician/PI/Sub-PI orders per protocol.Works in collaboration with study team to assure good documentation clinical practices and assures there is a source related to the documentation being performed.Documents assessment, management, and evaluation in source documents for patients on clinical trials as appropriate to the protocol and role.Documents adverse events according to CTCAE criteria.Provides patient/family education regarding disease processes, treatment options, treatment outcomes, possible complications, medications, drug handling (oral treatments), discharge/follow-up planning and lifestyle modification.Integrates current knowledge of professional issues, trends in health care and technological advances into scope of practice.Communicates plan of care to team members.Assists in the management of family dynamics and coping mechanisms during acute and chronic phases of patient care.d. Evaluates the patient's progress in attaining expected outcomes by follow up with collaborating physician and staff,Evaluates disease response results and physical assessment data in conjunction with the principal investigator or sub investigator to determine response per the protocol.Assures patient is transferred to appropriate physician/specialty once study completed.e. Consultation/Collaboration: Consults with collaborating physician(s) on implementation, evaluation and revision of treatment plan.Ensures ongoing formal and informal communication regarding clinical trials with team members.Promotes ongoing compliance with key ethical concepts by the research team, including informed consent, documentation, respect for persons, beneficence, and justice.Develops relationships with referring physicians, clinical staff, and ancillary departments to facilitate compliance with an accrual to clinical trials.Provides education related to clinical trials to staff, patients and their significant others.Advocates for clinical trial patients as well for promotion and integrity of the clinical trial.Advocates for clinical trials by participating in community outreach efforts to provide general clinical trials education when opportunities arise.Coordinates care with interdisciplinary health care team in the development and implementation of plan of care.Conducts or participates in multidisciplinary rounds and ensures appropriate and quality care for patients.Attends institutional PI and Site Disease Group (SDG) meetings and participates by providing patient updates required by study team and any potential patients that can be enrolled.This list of duties and responsibilities is not intended to be all-inclusive and may be expanded to include other duties or responsibilities as necessary.CORE/DEPARTMENT QUALIFICATIONSEducation:Master's Degree or higherCertification and Licensing:Florida ARNP licenseGraduate of Master in Science of Nursing or higher curriculum.Board certification as APRN from nationally accredited organization such as American Nurses Credentialing Center (ANCC) or American Academy of Nurse Practitioners (AANP)Current Certification in BLS and ACLSCITI certification within one month of employmentONS Chemotherapy and Biotherapy certification on hire or during orientation.Experience:Minimum 2 years of relevant advanced practice nursing experiencePreferred 2 years of experience in treating hematology/oncology patients.Professional DevelopmentAOCNP certification within one year of employmentParticipates in 360 • peer review processSubmits annual protocols to practice siteMaintains national certificationAble to author of contribute to an article.Knowledge, Skills and Attitudes:Ability to exercise sound judgment in making critical decisions.Skill in completing assignments accurately and with attention to detail.Ability to analyze, organize and prioritize work under pressure while meeting deadlines.Ability to work independently and/or in a collaborative environment.Ability to communicate effectively in both oral and written.Apply for privileges for bone marrow biopsy, lumbar puncture, and Omaya reservoir procedures within three months of hire.The University of Miami offers competitive salaries and a comprehensive benefits package including medical, dental, tuition remission and more.UHealth-University of Miami Health System, South Florida's only university-based health system, provides leading-edge patient care powered by the ground breaking research and medical education at the Miller School of Medicine. As an academic medical center, we are proud to serve South Florida, Latin America and the Caribbean. Our physicians represent more than 100 specialties and sub-specialties, and have more than one million patient encounters each year. Our tradition of excellence has earned worldwide recognition for outstanding teaching, research and patient care. We're the challenge you've been looking for.Patient safety is a top priority. As a result, during the Influenza ("the flu") season (September through April), the University Of Miami Miller School Of Medicine requires all employees who provide ongoing services to patients, work in a location (all Hospitals and clinics) where patient care is provided, or work in patient care or clinical care areas, to have an annual influenza vaccination. Failure to meet this requirement will result in rescinding or termination of employment.The University of Miami is an Equal Opportunity Employer - Females/Minorities/Protected Veterans/Individuals with Disabilities are encouraged to apply. Applicants and employees are protected from discrimination based on certain categories protected by Federal law. Click here for additional information.Job Status:Full timeEmployee Type:StaffPay Grade:H15

Current Employees:If you are a current Staff, Faculty or Temporary employee at the University of Miami, please click here to log in to Workday to use the internal application process. To learn how to apply for a faculty or staff position using the Career worklet, please review this tip sheet.The University of Miami is currently seeking a Clinical Program Manager to work at Desai Sethi Medical Center in Miami. The incumbent provides administrative assistance in the support of various clinical programs. An employee in this position supports their supervisor with researching and resolving patients', physicians', and staff's concerns, preparing reports, processing information requests, and preparing clinical documentations. The incumbent exercises considerable independent judgment and discretion in managing and carrying out daily activities while adhering to policies and procedures.CORE JOB FUNCTIONS Supervises, directs, and coordinates, through subordinate supervisors, assignments for program operations.Evaluates office production, revises procedures, and devises new forms to improve efficiency and workflow. Supervises clinical operation and quality assurance procedures. Implements projects and procedures to ensure program performance is exceeding expectations. Triages requests for patient appointments with appropriate staff. Oversees various personnel actions, including but not limited to, hiring, performance appraisals, disciplinary actions, termination, and other related activities. Performs assessment of needs within the organization and develops clinical programs to meet those needs.Maintains required records and reports statistics for administrative, quality assurance, and safety and control purposes. Coordinates the development, implementation, and evaluation of departmental or program area policies and procedures designed to improve operational efficiency.Establishes and continuously assesses the effectiveness of the internal controls within the unit and compliance with University policies and procedures. Ensures employees are trained on controls within the function and on University policy and procedures.Department Specific FunctionsOversees Executive Physicals program for department to include standard executive physicals, international executive physicals, and corporate executive physicals.Communicates with patients, executives, corporate partners and potential corporate partners regarding our programs and services.Communicates with corporate partners as needed for general inquiries, reporting and billing.Assists Department Administrator with the development of agreements by working with the billing department to determine appropriate CPT codes and pricing for services.Triages Executive Health Inbox for Concierge/Executive Physical inquiries and delegates to appropriate staff to reach out to patient.Coordinates appointment scheduling within our department and outside our department as needed.Ensures proper coding of executives in Epic particularly as it relates to guarantor accounts.Documents all patient interactions in department log to ensure continuity of care.Creates itineraries for patient visits and checklists.Coordinates with executives time of arrival, appointment location, meeting point, and appointment instructions.Greets and escorts executives throughout medical facility for scheduled appointments. Works with Patient Access team at each clinic to check patient in and ensure expedited care.Works cooperatively with colleagues and other departments including leadership to solve problems and enhance the smooth and efficient flow of the practice while displaying a positive attitude.Responsible for management and follow up of patient grievance escalations, billing escalations and urgent specialty appointment escalations.Invoices corporate partners for executive physicals on a monthly basis.Works with Director of Finance to create ledgers to track services provided to corporate partners to facilitate revenue transfers between internal departments for services rendered.Develops workflows for executive physicals and continuously assesses ways to improve efficiency.Creates, reviews and updates standard operating procedures for executive physicals.Responsible for regular communication of the department's role to appropriate internal and external parties.Troubleshoots time sensitive issues and must work well under pressure independently and/or in a collaborative environment expeditiously.Blocks provider schedules as needed to ensure efficient clinical workflow.Develops reports to track program statistics and provides updates to leadership and corporations as requested.Conducts market research and makes recommendations to leadership on ways to improve programs.Communicates confidential information ensuring compliance with all regulatory guidelines (i.e., HIPAA) and University policies as appropriate.Adapts to changing work demands and environment. Anticipates potential problems and assists leadership in the development of contingency plans.Assists Department Administrator with administrative tasks like physician leave requests and schedule blocking, physician recredentialing, refund processing, mail dissemination, ordering supplies, and facilities maintenance requests.Adheres to University and unit-level policies and procedures and safeguards University assets.Ability to float between sites as needed.This list of duties and responsibilities is not intended to be all-inclusive and may be expanded to include other duties or responsibilities as necessary.CORE QUALIFICATIONS Education:Bachelor's degree in relevant fieldExperience:Minimum 3 years of relevant experienceThe University of Miami offers competitive salaries and a comprehensive benefits package including medical, dental, tuition remission and more.UHealth-University of Miami Health System, South Florida's only university-based health system, provides leading-edge patient care powered by the ground breaking research and medical education at the Miller School of Medicine. As an academic medical center, we are proud to serve South Florida, Latin America and the Caribbean. Our physicians represent more than 100 specialties and sub-specialties, and have more than one million patient encounters each year. Our tradition of excellence has earned worldwide recognition for outstanding teaching, research and patient care. We're the challenge you've been looking for.Patient safety is a top priority. As a result, during the Influenza ("the flu") season (September through April), the University Of Miami Miller School Of Medicine requires all employees who provide ongoing services to patients, work in a location (all Hospitals and clinics) where patient care is provided, or work in patient care or clinical care areas, to have an annual influenza vaccination. Failure to meet this requirement will result in rescinding or termination of employment.The University of Miami is an Equal Opportunity Employer - Females/Minorities/Protected Veterans/Individuals with Disabilities are encouraged to apply. Applicants and employees are protected from discrimination based on certain categories protected by Federal law. Click here for additional information.Job Status:Full timeEmployee Type:StaffPay Grade:H11

1099 or Corp to Corp 12 month plus contract Requires Coding test and two rounds of interviewsMust be USC, GC, or Perm residentThe Technical developer is responsible for building and delivering premiere self-service tools as part of the Platform Engineering team. They are a working manager, developing software in tandem with their team. They have an extensive background in front-end development, managing the full Software Development Lifecycle, and can develop and operate in the full stack. They are adept at delivering under tight deadlines and leveraging an agile development process where the process is a means to a high quality, customer delighting result.They excel at dealing with ambiguity and taking concepts from a white board to a full story driven Kanban board. They can lead a small team and maximize the results of the team - keeping the team on track, focused, and working to each team member's strengths. They have experience delivering complex applications incorporating CI/CD practices all in the AWS cloud.They consistently are looking for the best way to develop, architect, and deliver. They establish guidelines and methods and processes that help the team scale and deliver with greater velocity.Essential functions:Manage team workload balancing the demands of stakeholders and customers. Develop software stories primarily in Front-End development technology stacks. Architect complex solutions delivering effective designer/developer workflow. Remove ambiguity by driving to clear definition of features and tasks for clear direction in projects. Write stories, epics, and tasks and manage JIRA Kanban board. Participate in team meetings, daily standups, 1:1s to develop team membersManage the infrastructure and deployment of all Tools apps, APIs, Services, and Reports. Innovate - consistently look for new ways of delivering tools at scale and speed. Drive quality of delivery through test automation and APM Provide second level escalation and on-call support for tools platform. Develop comprehensive KPIs and metrics to measure team projects and deliverables. Go to resource for all questions front-end development and self-service tools. Work with the Head of Platform Support and Operations to establish an operations and support plan for self-service tools. Establish team member PMP targets and development plansRequirementsSkills and abilities:Extensive expertise with AWS services including CloudFront, CloudFormation, Lambda, ElasticSearch, Kinesis, Step Functions, DynamoDB, API Gateway, S3 Deep understanding of ReactJS and experience using ReactJS including the Hooks API. Able to develop at a high level and lead a small team through architecture, requirements definition, definition of done, quality testing, best practices, and scale. Excellent communicator. Able to get the most from a team and ability to listen. Gauge the pulse of the team and build a plan. Able to develop APIs and deliver those with high quality and scale, including well written developer documentation. Build CI/CD pipelines, deploy infrastructure, setup test automation, develop APM tests, and establish KPI dashboards. Able to "look around the corner" and anticipate the future - what might go wrong, etc. Ability to manage dependencies and design them out if needed. Extremely responsive - able to deal with difficult problems impacting multiple customers with creativity, insight, and calm. Able to keep the greater goal of all digital platforms in mind when executing strategies and projects. Establish a highly effective designer/developer workflow optimizing the full SDLC for tools development.

Current Employees:If you are a current Staff, Faculty or Temporary employee at the University of Miami, please click here to log in to Workday to use the internal application process. To learn how to apply for a faculty or staff position using the Career worklet, please review this tip sheet.The Department of Executive Medicine is currently seeking a full time Executive Physicals Coordinator, Standard Physicals to work in Miami, FL. The Executive Physicals Coordinator serves as a liaison for patients and corporations by providing assistance in coordinating executive physicals to meet the healthcare needs of patients and corporation employees seeking medical care within the University of Miami Health System.CORE JOB FUNCTIONSCommunicates with existing patients and potential patients regarding our programs and services.Coordinates executive physicals for the department by working with patients to schedule appointments.Coordinates international patient executive physicals for the department by working with the International Department to schedule appointments.Handles executive physical inquiries received through e-mail by providing information requested.Coordinates appointment scheduling within our department and outside our department as needed.Documents all patient interactions in department log to ensure continuity of care.Creates itineraries for patient visits and checklists.Coordinates with executives time of arrival, appointment location, and appointment instructions.Works cooperatively with colleagues and other departments including leadership to solve problems and enhance the smooth and efficient flow of the practice while displaying a positive attitude.Assists with patient grievance escalations, billing escalations and urgent specialty appointment escalations.Assists the Executive Physicals Manager in the development of workflows for executive physicals and continuously assesses ways to improve efficiency.Assists the Executive Physicals Manager with creating and updating standard operating procedures for executive physicals.Responsible for regular communication of the department's role to appropriate internal and external parties.Troubleshoots time sensitive issues and must work well under pressure independently and/or in a collaborative environment expeditiously.Blocks provider schedules as needed to ensure efficient clinical workflow.Runs reports to track program statistics and provides updates to leadership as requested.Assists the Executive Physicals Manager with conducting market research to make recommendations to leadership on ways to improve program.Provides coverage for other Executive Physicals Coordinators as needed.Communicates confidential information ensuring compliance with all regulatory guidelines (i.e., HIPAA) and University policies as appropriate.Adapts to changing work demands and environment. Anticipates potential problems and assists leadership in the development of contingency plans.Adheres to University and unit-level policies and procedures and safeguards University assets.Must be willing to travel/float between sites.This list of duties and responsibilities is not intended to be all-inclusive and may be expanded to include other duties or responsibilities as necessary.CORE QUALIFICATIONS Education:Bachelor's Degree in relevant fieldExperience:Minimum 2 years of relevant experienceAny appropriate combination of relevant education, experience and/or certification may be considered. Knowledge, Skills and Attitudes:Ability to communicate effectively in both oral and written form.Ability to handle difficult and stressful situations with professional composure.Ability to maintain effective interpersonal relationships.Ability to understand and follow instructions.Excellent customer service skills.High level of attention to detail and organizational skills.High level of time management skills.#LI-FA1The University of Miami offers competitive salaries and a comprehensive benefits package including medical, dental, tuition remission and more.UHealth-University of Miami Health System, South Florida's only university-based health system, provides leading-edge patient care powered by the ground breaking research and medical education at the Miller School of Medicine. As an academic medical center, we are proud to serve South Florida, Latin America and the Caribbean. Our physicians represent more than 100 specialties and sub-specialties, and have more than one million patient encounters each year. Our tradition of excellence has earned worldwide recognition for outstanding teaching, research and patient care. We're the challenge you've been looking for.Patient safety is a top priority. As a result, during the Influenza ("the flu") season (September through April), the University Of Miami Miller School Of Medicine requires all employees who provide ongoing services to patients, work in a location (all Hospitals and clinics) where patient care is provided, or work in patient care or clinical care areas, to have an annual influenza vaccination. Failure to meet this requirement will result in rescinding or termination of employment.The University of Miami is an Equal Opportunity Employer - Females/Minorities/Protected Veterans/Individuals with Disabilities are encouraged to apply. Applicants and employees are protected from discrimination based on certain categories protected by Federal law. Click here for additional information.Job Status:Full timeEmployee Type:StaffPay Grade:H8

Current Employees:If you are a current Staff, Faculty or Temporary employee at the University of Miami, please click here to log in to Workday to use the internal application process. To learn how to apply for a faculty or staff position using the Career worklet, please review this tip sheet.The Department of Executive Medicine is currently seeking a full time Executive Physicals Coordinator, Corporate Physicals to work in Miami, FL. The Executive Physicals Coordinator serves as a liaison for patients and corporations by providing assistance in coordinating executive physicals to meet the healthcare needs of patients and corporation employees seeking medical care within the University of Miami Health System.CORE JOB FUNCTIONS Communicates with existing patients and potential patients regarding our programs and services.Coordinates executive physicals for the department by working with patients to schedule appointments.Coordinates international patient executive physicals for the department by working with the International Department to schedule appointments.Handles executive physical inquiries received through e-mail by providing information requested.Coordinates appointment scheduling within our department and outside our department as needed.Documents all patient interactions in department log to ensure continuity of care.Creates itineraries for patient visits and checklists.Coordinates with executives time of arrival, appointment location, and appointment instructions.Works cooperatively with colleagues and other departments including leadership to solve problems and enhance the smooth and efficient flow of the practice while displaying a positive attitude.Assists with patient grievance escalations, billing escalations and urgent specialty appointment escalations.Assists the Executive Physicals Manager in the development of workflows for executive physicals and continuously assesses ways to improve efficiency.Assists the Executive Physicals Manager with creating and updating standard operating procedures for executive physicals.Responsible for regular communication of the department's role to appropriate internal and external parties.Troubleshoots time sensitive issues and must work well under pressure independently and/or in a collaborative environment expeditiously.Blocks provider schedules as needed to ensure efficient clinical workflow.Runs reports to track program statistics and provides updates to leadership as requested.Assists the Executive Physicals Manager with conducting market research to make recommendations to leadership on ways to improve program.Provides coverage for other Executive Physicals Coordinators as needed.Communicates confidential information ensuring compliance with all regulatory guidelines (i.e., HIPAA) and University policies as appropriate.Adapts to changing work demands and environment. Anticipates potential problems and assists leadership in the development of contingency plans.Adheres to University and unit-level policies and procedures and safeguards University assets.Must be willing to travel/float between sites.This list of duties and responsibilities is not intended to be all-inclusive and may be expanded to include other duties or responsibilities as necessary.CORE QUALIFICATIONS Education:Bachelor's Degree in relevant fieldExperience:Minimum 2 years of relevant experienceAny appropriate combination of relevant education, experience and/or certification may be considered. Knowledge, Skills and Attitudes:Ability to communicate effectively in both oral and written form.Ability to handle difficult and stressful situations with professional composure.Ability to maintain effective interpersonal relationships.Ability to understand and follow instructions.Excellent customer service skills.High level of attention to detail and organizational skills.High level of time management skills.#LI-FA1The University of Miami offers competitive salaries and a comprehensive benefits package including medical, dental, tuition remission and more.UHealth-University of Miami Health System, South Florida's only university-based health system, provides leading-edge patient care powered by the ground breaking research and medical education at the Miller School of Medicine. As an academic medical center, we are proud to serve South Florida, Latin America and the Caribbean. Our physicians represent more than 100 specialties and sub-specialties, and have more than one million patient encounters each year. Our tradition of excellence has earned worldwide recognition for outstanding teaching, research and patient care. We're the challenge you've been looking for.Patient safety is a top priority. As a result, during the Influenza ("the flu") season (September through April), the University Of Miami Miller School Of Medicine requires all employees who provide ongoing services to patients, work in a location (all Hospitals and clinics) where patient care is provided, or work in patient care or clinical care areas, to have an annual influenza vaccination. Failure to meet this requirement will result in rescinding or termination of employment.The University of Miami is an Equal Opportunity Employer - Females/Minorities/Protected Veterans/Individuals with Disabilities are encouraged to apply. Applicants and employees are protected from discrimination based on certain categories protected by Federal law. Click here for additional information.Job Status:Full timeEmployee Type:StaffPay Grade:H8

At Emprise Bank, everything we do is focused on empowering the neighborhoods, businesses, and people in our communities to thrive. We proudly work to provide extraordinary customer service and products to help our customers achieve their goals.We are looking for a Banking as a Service (BaaS) Relationship Manager to join our Innovation and Strategy team. The Banking as a Service (BaaS) Relationship Manager is responsible for strategic growth with our Emprise Embedded partners.This position is eligible for a Hybrid schedule in Wichita, KS and surrounding areas. Remote in South Dakota, Utah, Oklahoma, Missouri, and Nebraska.A successful candidate will have:Proven ability to establish and build strong relationships with our partners and internal team membersCritical and analytical thinking skillsConfident and articulate communication skillsStrong attention to detailAn understanding of and commitment to our valuesAttitude and aptitude to engage in continuous developmentEssential functions of the role:Foster partner relationships to ensure goals, strategies, and objectives are in place to support the execution of partner programsHave a strong understanding of program and regulatory constructs to support programs efficiently and effectivelyDevelop partner specific strategic plans that align with Emprise Embedded goalsCollaborate with partners on contract and pricing negotiationAdvocate partner business development ideas across EmpriseIdentify and drive new opportunities for growth and manage partner pipelinesEngage with prospective clients and identify those to pursueManage profit and loss forecasting by monitoring and assessing trends and problem areasBe a strategic thought leader for our partners on Emprise Embedded strategy, policy, products, systems, and processes to grow and develop partners and be able to challenge status quo when necessaryHave a deep understanding of all partner business, decision makers, trends in the industry, and competitionGuide internal teams to ensure alignment, efficiency, and effectivenessPrioritize work to align with partner goals and objectivesContinue to build partner relationships by holding consistent follow upsProvide reporting to stakeholders on partner agreements, programs, and pricing strategiesWork closely with Account Manager on assigned accounts to ensure alignment and collaborate on prioritization of work and support escalation of key issuesOther duties as assigned within the scope and responsibility of the jobRequirementsBachelor's degree or level of education that, together with industry experience, enables the applicant to meet the job requirementsMinimum 5-7 years of banking, Fintech, and/or new client origination experienceProven track record in customer development and retention and working with all levels of senior managementProficiency with large server-based applications and typical desktop softwareBenefitsIn addition to a competitive salary and benefits, Emprise offers professional growth, a rewarding and challenging environment, opportunities to be involved in our communities, and a culture of integrity, passion, and success. We also offer shift differential pay for bilingual candidates!At Emprise Bank, empowering people to thrive means having an all-inclusive culture that honors our commitment to all dimensions of diversity in our workforce and embraces inclusion of all people. People of color, women, LGBTQIA+, veterans, and persons with disabilities are encouraged to apply.To learn more, please visit our website at www.emprisebank.com.Emprise Bank is an EEO/AA/ADA/Veteran Employer/Member FDIC/Drug Free Workplace.Emprise Bank participates in E-Verify and will provide your Form-I 9 to the federal government to confirm authorization to work in the United States.

Technical. Elegant. World Leader in Sun Protection You Wear.As an employee of Coolibar you are working to support the company mission to "Protect the World from Sun Damage".Job SummaryThe Customer Care Representative plays an important role as the "voice" of customer care. In this position you will provide high quality service and support to our customers via phone, chat, email, and through our website. You will share knowledge of Coolibar's technically elegant products and communicate about the Levels of Coverage to increase customer satisfaction and sales. This position reports to the Customer Care Manager.Duties and Responsibilities Duties and responsibilities include but are not limited to the following: 1. **Customer Support:**Provide timely and accurate responses to customer inquiries via phone, email, or chat, and ensure customer satisfaction. In addition to assisting with new orders, you will answer customer's calls assisting and resolving issues and questions related to the product, returns, and other topics etc.2. **Problem Resolution:** Address and resolve customer complaints, concerns, and escalations effectively, ensuring a positive outcome for the customer. Assist and make recommendations to the customers3. **Product Knowledge:** Develop a deep understanding of the company's products or services to assist customers efficiently and offer appropriate solutions.4. **Documentation:** Maintain detailed records of customer interactions, transactions, comments, and complaints using CRM systems.5. **Communication:**Communicate with other departments to relay customer feedback, trends, or recurring issues for continuous improvement.6. **Feedback Analysis:** Analyze customer feedback to identify recurring issues and suggest improvements to products, services, or processes.7. **Process Improvement:** Collaborate with the team to improve existing processes and create new procedures to enhance the overall customer experience.8. **Upselling/Cross-selling:**Identify opportunities to upsell or cross-sell products or services to existing customers. Assist and make recommendations to the customers9. **Training and Support:**Assist in training new team members, sharing best practices, and providing ongoing support to colleagues.10. **Adherence to Policies:**Ensure compliance with company policies and procedures while delivering high-quality customer service.These responsibilities can vary based on the specific company's needs and the nature of the customer care representative role.Qualifications3+ years of customer service or sales experienceExperience working in apparel retail desiredExceptional phone presentation and communication skillsExcellent interpersonal, oral, and written communication skillsHigh degree of empathy and solutions orientedMust be very detail oriented, organized and have excellent problem-solving skillsKnowledge of Word, Excel, and Microsoft Outlook a must.Comfort in working in many different systems a plusDesire to assist and help people in a positive, enthusiastic, and professional mannerFlexibility with hours and schedule with ability to work some weekend hours as necessary

With a unique legacy in dermatology as well as decades of cutting-edge innovation, Galderma is the pure-play dermatology category leader, present in approximately 90 countries. We deliver an innovative, science-based portfolio of premium flagship brands and services that spans the full spectrum of the fast-growing dermatology market through Injectable Aesthetics, Dermo-cosmetics, and Therapeutic Dermatology. Since our foundation in 1981, we have dedicated our focus and passion to the human body's largest organ - the skin - meeting individual consumer and patient needs with superior outcomes in partnership with healthcare professionals. Because we understand that the skin we're in shapes our lives, we are advancing dermatology for every skin story.We look for people who focus on getting results, embrace learning and bring a positive energy. They must combine initiative with a sense of teamwork and collaboration. Above all, they must be passionate about doing something meaningful for consumers, patients, and the healthcare professionals we serve every day. We aim to empower each employee and promote their personal growth while ensuring business needs are met now and into the future. Across our company, we embrace diversity and respect the dignity, privacy, and personal rights of every employee.At Galderma, we actively give our teams reasons to believe in our bold ambition to become the leading dermatology company in the world. With us, you have the ultimate opportunity to gain new and challenging work experiences and create an unparalleled, direct impact.Job Title: Field Access Manager, SoutheastLocation: Miami, FLThe Field Access Manager is a field-based position that will assist accounts in gaining access to Galderma's biologic treatment. The role is in Galderma's Prescription Business Unit and will provide access assistance, education, and general support to patients with prurigo nodularis and atopic dermatitis. The role will have a specified geography and partner closely with key stakeholders within the US cross functional teams as well as external partners, and directly reports to the Field Access Director team.Members of the Field Access Management (FAM) team will be responsible for the following:Key member in optimizing the experience for both the patient and the accountIdentify, troubleshoot and assist with resolving access challenges for patients prescribed Galderma productsFAMs will educate and support accounts by:Deliver information and education on Galderma's patient support services and product access to solve complex reimbursement challengesSupport the execution of strategic and tactical initiatives within assigned geographic region, supporting Regional Sales Manager and 5-7 Account ManagersAdhere to complex compliance business rules to ensure patient confidentiality and access to careResolve field-based access issues by serving as the escalation point for all Sales Managers in assigned geographic region Partner with Sales Team, Market Access and Patient Services colleagues to enhance the positive patient and practice experiencePartner external stakeholders such as Specialty Pharmacies and HUB services for a seamless patient journeyAct as a subject matter expert to assist customers' in reducing non-clinical barriers to patient access to therapyEducate Dermatology customers on Galderma patient services offerings through regularly scheduled meetings, business reviews and educational programsMinimum Education, Knowledge, Skills, and AbilitiesMinimum Requirements:Bachelor's degree in relevant field required5+ years of experience in the pharmaceutical industry; dermatology and/or biologic experience preferred2+ years in a reimbursement or access role supporting prescription based productsProven experience successfully launching new to market specialty products and resolving difficult access challengesUnderstands utilization management tools, prior authorizations and appealsAccount management experience preferredCross-functional experience required, proven track record of collaboration and coordinationExceptional communication and presentation skills: ability to articulate a point of view succinctly and effectively to leadership and external customersComprehensive analytical/strategic thinking skillsAbility and confidence to work effectively and with a sense of urgencyAdaptability, resilience and tenacity and ability to quickly pivotProficient in English, MS Office; especially Word, Excel, and PowerPointWhat we offer in returnYou will be working for an organization that embraces diversity & inclusion and believe we will deliver better outcomes by reflecting the perspectives of our diverse customer base. You will also have access to a range of company benefits, including a competitive wage with shift differential, annual bonus opportunities and career advancement and cross-training.Next Steps If your application is successful and your profile is a match, we will invite you for a first virtual conversation with the recruiter.The next step is a virtual conversation with the hiring manager The final step is a panel conversation with the extended teamOur people make a differenceAt Galderma, you'll work with people who are like you. And people that are different. We value what every member of our team brings. Professionalism, collaboration, and a friendly, supportive ethos is the perfect environment for people to thrive and excel in what they do.Employer's Rights:This job description does not list all the duties of the job. You may be asked by your supervisors or managers to perform other duties. You will be evaluated in part based on your performance of the tasks listed in this job description. The employer has the right to revise this job description at any time. This job description is not an employment contract, and either you or the employer may terminate employment at any time, for any reason. In addition, reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position.

Location: REMOTESalary: $44.00 USD Hourly - $46.00 USD HourlyDescription: As Tax Filing Delivery Manager duties include, but are not limited to, the following: • Responsible for overall client delivery and satisfaction in Tax Filing. • Point of contact and responsible to support resolving client escalations with a sense of urgency and accuracy. • Monitor and audit various tasks to identify trends and process improvement opportunities. Support implementation of process improvements. • Development, review, and communication of RCA (Root Cause Analysis) completion and help downstream improvement efforts. • Identify and lead process improvement efforts in tax filing processes. • Work with other domains to (1) ensure client deliverables (2) identify and lead efforts to improve processes affecting delivery. • Respond to client communications and escalate when needed; Communicate complex issues to clients as needed • Ensure timely, accurate responses are provided to clients and/or other teams. • Ensure proper TFSS (Tax Filing Shared Services) representation and facilitation of client meetings. (Providing timely, accurate updates and education regarding tax filing processes and point of views). • Support and provide timely research on compliance and regulatory issues. Facilitate issues requiring higher level escalation. • Ensure and support compilation, reporting, and analyzing of metrics. Use metrics to drive improvements and close process gaps. • Resolves/Pushes open items to resolution to align with Tax Filing point of view. • Educates & coaches associates and clients and provides subject matter expertise related to tax filing • Liaison with Client and Payroll Client teams for items related to tax filing. • Educate clients and provide subject matter expertise for payroll tax filing • Mentor and coach colleagues, managing performance and accountability. • Coordinate and/or provide needed training for new colleagues or processes • Coordinate and actively support SOP development, training, communication to team and maintain updates • Support and oversee delivery operations, including Tax Filing suppliers (as appropriate) to ensure accurate and timely delivery • Approve checklists - work checklist queue • Coordinate testing for updated interfaces as required • Variance analysis control point when issue needs escalation or analysis • Review EFT setup to make sure all deposits set up for EFT payment, where applicable. • Monitor and communicate "Applied for" statuses for any agency registration issues • Communicate penalty and interest report to clients • Support testing and implementation of new clients as needed • Ability to problem solve and using tax knowledge and experience Education and Experience • Minimum of 5 years' experience in payroll tax filing related field required • Advanced understanding of payroll and tax and/or related subject matter desired • Advanced understanding of regulatory and legislative guidelines desired. • Demonstrated strong verbal & written communication skills required • 2+ years client interaction and management required • 3+ years people management experience required • Strong computer skills with current technical knowledge required • Master Tax experience desired • ADP Smart Compliance experience desired Contact: [email protected] job and many more are available through The Judge Group. Find us on the web at www.judge.com

Location: REMOTESalary: $50.00 USD Hourly - $53.00 USD HourlyDescription: Our client is currently seeking a Sr. Tax Filing Manager Spotlight Notes: -Sr Manager role - Overseeing the Tax Filing analysts -Mentor and Lead others -Experience with Master Tax 3-5 + years -Excellent Problem Solver -Experience with the Tax Amendment process would be a huge plus Oversee and manage the client delivery of tax filing, directly and indirectly, through team colleagues and managers. This role is a member of senior leadership ensuring excellence in delivery across the entire Tax Filing organization. Responsible for developing managers in people development, management, and tax filing expertise. As Tax Filing Senior Manager duties include, but are not limited to, the following: • Responsible for overall client delivery and satisfaction in Tax Filing. • Point of contact and responsibility to support resolving client escalations with a sense of urgency and accuracy. • Development, review, and communication of RCA (Root Cause Analysis) completion and help downstream improvement efforts. • Monitor and audit various tasks to identify trends and process improvement opportunities. • Identify and lead process improvement efforts in tax filing processes. • Work with other domains to (1) ensure client deliverables (2) identify and lead efforts to improve processes affecting delivery. • Communicate complex issues to clients as needed. • Ensure timely, accurate responses are provided to clients and/or other teams. • Ensure proper TFSS (Tax Filing Shared Services) representation and facilitation of client meetings. (Providing timely, accurate updates and education regarding tax filing processes and point of views). • Support and provide timely research on compliance and regulatory issues. Facilitate issues requiring higher level escalation. • Ensure and support compilation, reporting, and analyzing of metrics. Use metrics to drive improvements and close process gaps. • Resolves/pushes open items to resolution to align with Tax Filing point of view. • Liaison with Client and Payroll Client teams to resolve items related to tax filing. • Educate clients and provide subject matter expertise for payroll tax filing. • Mentor and develop managers and colleagues, also managing performance and accountability. • Manage Tax Filing suppliers, as appropriate, to support accurate and timely delivery. • Support testing and implementation efforts as needed. • Coordinate and/or provide needed training for new colleagues or processes. • Coordinate and actively support SOP development, training, communication to team and maintain updates. Education and Experience • Minimum of 7 years' experience in payroll tax filing and/or related field required. • Advanced understanding of payroll tax/payroll tax filing and/or related subject matter desired. • Advanced understanding of payroll tax filing regulatory and legislative guidelines desired. • Demonstrated strong verbal & written communication skills required. • 3+ years client interaction and management required. • 5+ years people management experience required. • Preferred experience leading managers and/or team leads. • Strong computer skills with current technical knowledge required. • Payroll tax software experience required. • Master Tax experience desired. • ADP Smart Compliance experience desired. • Medium level project management and process improvement experience highly desired. Contact: [email protected] job and many more are available through The Judge Group. Find us on the web at www.judge.com