Process Manager Salary in Miami, FL

Current Employees:If you are a current Staff, Faculty or Temporary employee at the University of Miami, please click here to log in to Workday to use the internal application process. To learn how to apply for a faculty or staff position using the Career worklet, please review this tip sheet.*REMOTE*The University of Miami Health System, "UHealth", IT Department has an exciting opportunity for a Manager, IT Security of Incident Response. Leading the organization's response to IT security incidents, the IR manager will perform the following tasks:Leads the security incident response operations, monitoring, and incident response activities.Review and update incident response standards, policies, and procedures.Performs necessary investigation, analysis, and evaluation to determine project feasibility.Documents root cause analysis, security events, and incidents.Develop and maintain the IT security incident response process, including all required supporting materials.Develop functional requirements for roles that will be involved in the CSIRT program.Work with business units, IT functions and external providers to ensure that the process is mutually understood and agreed on, and that responsibilities are clear and accepted.Act as a liaison between the security incident response team, enterprise IT services, and business units as needed.Initiate the IT security incident response process and execute decision authority to the extent of the role within that process.Ensure execution of the incident response process to the resolution of the incident. Ensure generation, maintenance, and protection of required incident records, such as investigator journals.Organize, participate in and, if required, chair post incident reviews for presentation to the senior management.Experience with Unix/Linux, or work relating to OS internals or file level forensics.This list of duties and responsibilities is not intended to be all-inclusive and may be expanded to include other duties or responsibilities as necessary.MINIMUM QUALIFICATIONS: Bachelor's degree from an accredited college or university in Computer Science, Mathematics, Statistics, or equivalent or a related field. A Master's degree is highly desirable.Certified Information Systems Security Professional (CISSP)Certified Information Security Manager (CISM) or the equivalentCloud Computing Security CertificationGIAC Certified Incident Handler (GCIH)12+ years of Information Security experience or equivalent combination of education and work experience.Prior experience in a 24x7x365 SOC operations environment.5+ years' experience in incident response or similar role in a medium or large organization. Experience in Healthcare is a plus.In-depth experience in security incident management processes and tools.Prior people management/leadership experience with proven experience to lead, motivate and direct a workgroup.Ability to work in a high-pressure environment.Strong project management, presentation, and communication skills.Ability to maintain confidentiality.Knowledge of business and management principles.Knowledge of IT project management and change control principles.Knowledge and expertise with the MITRE Attack framework.Ability to direct, manage, implement, and evaluate department operations.Ability to establish department goals, and objectives that support the strategic plan.Ability to effectively plan, delegate and/or supervise the work of others.Ability to lead, motivate, develop, and train others.The University of Miami offers competitive salaries and a comprehensive benefits package including medical, dental, tuition remission and more.UHealth-University of Miami Health System, South Florida's only university-based health system, provides leading-edge patient care powered by the ground breaking research and medical education at the Miller School of Medicine. As an academic medical center, we are proud to serve South Florida, Latin America and the Caribbean. Our physicians represent more than 100 specialties and sub-specialties, and have more than one million patient encounters each year. Our tradition of excellence has earned worldwide recognition for outstanding teaching, research and patient care. We're the challenge you've been looking for.Patient safety is a top priority. As a result, during the Influenza ("the flu") season (September through April), the University Of Miami Miller School Of Medicine requires all employees who provide ongoing services to patients, work in a location (all Hospitals and clinics) where patient care is provided, or work in patient care or clinical care areas, to have an annual influenza vaccination. Failure to meet this requirement will result in rescinding or termination of employment.The University of Miami is an Equal Opportunity Employer - Females/Minorities/Protected Veterans/Individuals with Disabilities are encouraged to apply. Applicants and employees are protected from discrimination based on certain categories protected by Federal law. Click here for additional information.Job Status:Full timeEmployee Type:StaffPay Grade:H15

Our PurposeWe work to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart and accessible. Using secure data and networks, partnerships and passion, our innovations and solutions help individuals, financial institutions, governments and businesses realize their greatest potential. Our decency quotient, or DQ, drives our culture and everything we do inside and outside of our company. We cultivate a culture of inclusion for all employees that respects their individual strengths, views, and experiences. We believe that our differences enable us to be a better team - one that makes better decisions, drives innovation and delivers better business results.Title and SummaryManager, Product Management, Priceless PlatformWho is Mastercard? Mastercard is a global technology company in the payments sector. We power payments and provide products and services for individuals and industries all around the world. Our people, technology, data and brand provide the capabilities that drive our success. We believe in connecting people to priceless possibilities.As a company, we know that our success is driven by the skills, experience, integrity and mindset of the talent we hire. By building an inclusive, world-class culture, our employees have once-in-a-career opportunities to be a part of teams that have a greater impact on our community and our world. We invite you to join our team to find out how you too can start something priceless. OverviewThe Priceless Platform team operates with a start-up mentality within the broader Mastercard with the goal of building out the Priceless Platform technology to be the hub for all consumer-facing content across Mastercard for both the B2C side of the business (www.priceless.com), and the B2B2C side of the business (for customers who leverage the platform and content via API or cobrand to engage their cardholders).The Priceless Platform team seeks to expand and continue the platforms growth as a primary interface for Mastercard Issuers and Partners. Beside our core Priceless experiences, we go to market with Mastercard Loyalty and Product to deliver a single interface for our target customers and partners to integrate. This role will focus on the operations and go-to-market approach for the Priceless Platform (B2B2C) and will be a key leader in driving the success of this initiative. The role may be based in Purchase, NY or O'Fallon, MORoleThe role of the Manager is to: * Be the primary interface with regional product and sales leads to assess new program opportunities and required enhancements.* Lead ideation and elaboration of new platform enhancements, addressing issues/risks and delivering new functionality to enable program growth.* Assess pricing approach and business model for custom integrations or large initiatives * Intimately learn and understand the technology capabilities of the Priceless Platform to grow and offers solutions to meet customer needs.* Develop subject-matter expertise and drive initiatives on Mastercard Loyalty & Product Programs (including MRS, GRP, GBP, Offers platforms), Mastercard Core products (Credit, Debit and Prepaid) to support the growth and scale of the Priceless Platform.* Primary Priceless Platform liaison for Servicing; requires collaboration with Customer Technical Services (issuer support) and Global Customer Care Management (cardholder support).* Primary Priceless Platform liaison with Global Customer Delivery to support new origination implementations; collaborate on training and documentation for Regional Delivery teams* Develop and keep current operational processes and documentation as needed; including Priceless Product Manual* Analyze & identify impactful & scalable opportunities to optimize the Priceless Platform digital business growth with key issuers & merchants.* Establish and recommend best practices for product enhancement intake through development.* Monitor results, prepare executive reports & conduct reviews with internal & external clients.* Provides consultive efforts in new sales enablement & training materials as needed.* Some travel required.All About You* A Bachelor's Degree in engineering, business, marketing or related field.* The ideal candidate will have a minimum 3+ years of experience in product management, product development, technical product management/platform management in financial services* Proven track record in product management and product marketing from strategic planning and B2B2C strategy development through tactical execution.* Ability to serve as business product liaison with technical platform teams and engineers* Demonstrated ability to act with a persistent and relentless sense of urgency * Extensive project management & problem-solving skills with a record of success managing multiple projects with external & internal clients simultaneously.* Strong analytical thinking, problem solving and cross-functional team building skillsExperience working with partners across other functions in support of key deliverables and product go-to market strategiesWorking knowledge of card industry and Mastercard product and loyalty services suite (desirable).Skills/capabilities:* Self-starter and motivated to work independently with a proven track record of delivering success while operating within a team environment.* Global mindset with international experience and/or multi-lingual capabilities a strong plus.* Excellent verbal and written communication skills with the ability to effectively communicate to many audiences, from technical resources to regional product and marketing leads.* Forward thinking, creative problem solver with business acumen to drive positive results and innovative product conceptualization.* Advanced Microsoft Excel, Powerpoint, and Visio skills a strong plus.* Strong work ethic and a master of time management, organization, detail orientation, task initiation, planning and prioritization.In the US, Mastercard is an inclusive Equal Employment Opportunity employer that considers applicants without regard to gender, gender identity, sexual orientation, race, ethnicity, disabled or veteran status, or any other characteristic protected by law. If you require accommodations or assistance to complete the online application process, please contact [email protected] and identify the type of accommodation or assistance you are requesting. Do not include any medical or health information in this email. The Reasonable Accommodations team will respond to your email promptly.Corporate Security ResponsibilityAll activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:Abide by Mastercard's security policies and practices;Ensure the confidentiality and integrity of the information being accessed;Report any suspected information security violation or breach, andComplete all periodic mandatory security trainings in accordance with Mastercard's guidelines.In line with Mastercard's total compensation philosophy and assuming that the job will be performed in the US, the successful candidate will be offered a competitive base salary based on location, experience and other qualifications for the role and may be eligible for an annual bonus or commissions depending on the role. Mastercard benefits for full time (and certain part time) employees generally include: insurance (including medical, prescription drug, dental, vision, disability, life insurance), flexible spending account and health savings account, paid leaves (including 16 weeks new parent leave, up to 20 paid days bereavement leave), 10 annual paid sick days, 10 or more annual paid vacation days based on level, 5 personal days, 10 annual paid U.S. observed holidays, 401k with a best-in-class company match, deferred compensation for eligible roles, fitness reimbursement or on-site fitness facilities, eligibility for tuition reimbursement, gender-inclusive benefits and many more.Pay RangesMiami, Florida: $108,000 - $173,000 USDPurchase, New York: $124,000 - $199,000 USDOur PurposeWe work to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart and accessible. Using secure data and networks, partnerships and passion, our innovations and solutions help individuals, financial institutions, governments and businesses realize their greatest potential. Our decency quotient, or DQ, drives our culture and everything we do inside and outside of our company. We cultivate a culture of inclusion for all employees that respects their individual strengths, views, and experiences. We believe that our differences enable us to be a better team - one that makes better decisions, drives innovation and delivers better business results.Title and SummaryManager, Product Management, Priceless PlatformWho is Mastercard? Mastercard is a global technology company in the payments sector. We power payments and provide products and services for individuals and industries all around the world. Our people, technology, data and brand provide the capabilities that drive our success. We believe in connecting people to priceless possibilities.As a company, we know that our success is driven by the skills, experience, integrity and mindset of the talent we hire. By building an inclusive, world-class culture, our employees have once-in-a-career opportunities to be a part of teams that have a greater impact on our community and our world. We invite you to join our team to find out how you too can start something priceless. OverviewThe Priceless Platform team operates with a start-up mentality within the broader Mastercard with the goal of building out the Priceless Platform technology to be the hub for all consumer-facing content across Mastercard for both the B2C side of the business (www.priceless.com), and the B2B2C side of the business (for customers who leverage the platform and content via API or cobrand to engage their cardholders).The Priceless Platform team seeks to expand and continue the platforms growth as a primary interface for Mastercard Issuers and Partners. Beside our core Priceless experiences, we go to market with Mastercard Loyalty and Product to deliver a single interface for our target customers and partners to integrate. This role will focus on the operations and go-to-market approach for the Priceless Platform (B2B2C) and will be a key leader in driving the success of this initiative. The role may be based in Purchase, NY or O'Fallon, MORoleThe role of the Manager is to: * Be the primary interface with regional product and sales leads to assess new program opportunities and required enhancements.* Lead ideation and elaboration of new platform enhancements, addressing issues/risks and delivering new functionality to enable program growth.* Assess pricing approach and business model for custom integrations or large initiatives * Intimately learn and understand the technology capabilities of the Priceless Platform to grow and offers solutions to meet customer needs.* Develop subject-matter expertise and drive initiatives on Mastercard Loyalty & Product Programs (including MRS, GRP, GBP, Offers platforms), Mastercard Core products (Credit, Debit and Prepaid) to support the growth and scale of the Priceless Platform.* Primary Priceless Platform liaison for Servicing; requires collaboration with Customer Technical Services (issuer support) and Global Customer Care Management (cardholder support).* Primary Priceless Platform liaison with Global Customer Delivery to support new origination implementations; collaborate on training and documentation for Regional Delivery teams* Develop and keep current operational processes and documentation as needed; including Priceless Product Manual* Analyze & identify impactful & scalable opportunities to optimize the Priceless Platform digital business growth with key issuers & merchants.* Establish and recommend best practices for product enhancement intake through development.* Monitor results, prepare executive reports & conduct reviews with internal & external clients.* Provides consultive efforts in new sales enablement & training materials as needed.* Some travel required.All About You* A Bachelor's Degree in engineering, business, marketing or related field.* The ideal candidate will have a minimum 3+ years of experience in product management, product development, technical product management/platform management in financial services* Proven track record in product management and product marketing from strategic planning and B2B2C strategy development through tactical execution.* Ability to serve as business product liaison with technical platform teams and engineers* Demonstrated ability to act with a persistent and relentless sense of urgency * Extensive project management & problem-solving skills with a record of success managing multiple projects with external & internal clients simultaneously.* Strong analytical thinking, problem solving and cross-functional team building skillsExperience working with partners across other functions in support of key deliverables and product go-to market strategiesWorking knowledge of card industry and Mastercard product and loyalty services suite (desirable).Skills/capabilities:* Self-starter and motivated to work independently with a proven track record of delivering success while operating within a team environment.* Global mindset with international experience and/or multi-lingual capabilities a strong plus.* Excellent verbal and written communication skills with the ability to effectively communicate to many audiences, from technical resources to regional product and marketing leads.* Forward thinking, creative problem solver with business acumen to drive positive results and innovative product conceptualization.* Advanced Microsoft Excel, Powerpoint, and Visio skills a strong plus.* Strong work ethic and a master of time management, organization, detail orientation, task initiation, planning and prioritization.In the US, Mastercard is an inclusive Equal Employment Opportunity employer that considers applicants without regard to gender, gender identity, sexual orientation, race, ethnicity, disabled or veteran status, or any other characteristic protected by law. If you require accommodations or assistance to complete the online application process, please contact [email protected] and identify the type of accommodation or assistance you are requesting. Do not include any medical or health information in this email. The Reasonable Accommodations team will respond to your email promptly.Corporate Security ResponsibilityAll activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:Abide by Mastercard's security policies and practices;Ensure the confidentiality and integrity of the information being accessed;Report any suspected information security violation or breach, andComplete all periodic mandatory security trainings in accordance with Mastercard's guidelines.In line with Mastercard's total compensation philosophy and assuming that the job will be performed in the US, the successful candidate will be offered a competitive base salary based on location, experience and other qualifications for the role and may be eligible for an annual bonus or commissions depending on the role. Mastercard benefits for full time (and certain part time) employees generally include: insurance (including medical, prescription drug, dental, vision, disability, life insurance), flexible spending account and health savings account, paid leaves (including 16 weeks new parent leave, up to 20 paid days bereavement leave), 10 annual paid sick days, 10 or more annual paid vacation days based on level, 5 personal days, 10 annual paid U.S. observed holidays, 401k with a best-in-class company match, deferred compensation for eligible roles, fitness reimbursement or on-site fitness facilities, eligibility for tuition reimbursement, gender-inclusive benefits and many more.Pay RangesMiami, Florida: $108,000 - $173,000 USDPurchase, New York: $124,000 - $199,000 USDPDN-9bba8c71-e63a-467c-ad51-93f892f489d3

BASIC PURPOSE: Responsible for managing Cruise Staff Gaming and Art Operations. Oversee digital strategy surrounding for fee games as well as art tours and online sales across all NCLH brands. Focus on meeting and exceeding revenue targets while ensuring the seamless operation of Gaming and Art facilities.POSITION RESPONSIBILITIES:Meet and exceed revenue targets across all NCLH Brands by ensuring the seamless operation of Gaming & Art operations and financials. Delivering unparalleled experiences to enhance passenger satisfaction.Collaborate closely with cross-functional teams, particularly within Marketing, Hospitality, IT, and Vendor Operations in order to drive revenue through targeted campaigns and initiatives.Actively cultivate partnerships to enhance Gaming & Art offerings, implementing marketing strategies to promote gaming services, and managing pre-cruise sales programs to significantly contribute to revenue generation before passengers embark on their journeys.Craft compelling promotional materials and messaging that attract guests and drive revenue growth through pre-cruise sales initiatives.Monitor data analytics and performance monitoring systems by vessel and brand. Utilize advanced analytics tools and assess the effectiveness of gaming & art services, marketing strategies, and pre-cruise sales programs. Provide insights to optimize operations, enhance guest experiences, and contribute to revenue growth.Partner with IT teams to ensure that the technological infrastructure aligns with strategic goals, enhancing the overall customer experience.Manage all pricing and products related to Gaming & Art services in the Point of Sale (POS) system, ensuring accurate information that supports streamlined sales processes and effective revenue tracking.Work with art Vendor Management to execute, market and launch product initiatives.Perform other job-related functions as needed.KNOWLEDGE AND EXPERIENCE:EDUCATION: Bachelor's Degree in Business, Marketing, or related field of study; or any equivalent combination of relevant work experience and education. MBA preferred.EXPERIENCE: Minimum 5 years of relevant experience in cruise, resort, hotel management or a related field is required. Experience meeting revenue targets, executing successful marketing initiatives, and managing online sales programs.KNOWLEDGE & SKILLS: Excellent communication and interpersonal abilities. Proven ability in fostering partnerships and ensuring a seamless collaboration between departments. In-depth knowledge of art products, and industry trends is essential. Prior successful marketing initiatives, managing online sales programs, and creating and executing marketing campaigns. Experience working with IT for technology integration, vendor POS integrations, and reviewing and monitoring data analytics is also preferred. Proficient in productivity applications such as Microsoft Office, and project planning platforms.Demonstrable proficiency in Microsoft Office Suite with intermediate to advanced level skill in Excel and PowerPoint. Ability to manage a remote team. Demonstrated ability to complete tasks on time and within budget. Innovative problem solver to help develop operations and make sound recommendations. Ability to transform both qualitative and quantitative data into actionable reports. A thorough understanding of how to implement all new procedures and be pro-active in monitoring all areas of quality control. Ability to travel for extensive periods to set-up systems, product launches and marketing initiatives for existing fleet and new builds, which includes training, marketing and brand compliance (travel approximately 20%). Comfortable using collaboration and CRM tools such as Smart Sheets, Slack and Salesforce.To Executive Search Firms & Staffing Agencies: NCLH does not accept unsolicited resumes from any agencies. All unsolicited resumes will be considered NCLH property, and NCLH will not be obligated to pay a referral fee. This includes resumes submitted directly to Hiring Managers without contacting the NCLH Human Resources Talent Acquisition Department.

A technology solutions firm based in Orlando, Florida; AssistRx focuses on connecting pharmaceutical and biotech manufacturers together with their patients, providers and pharmacies. iAssist?, AssistRx's flagship product is a state-of-the-art technology that simplifies the prescribing process of specialty therapies and applies a menu of technology solutions that ultimately improves what is most crucial to every pharmaceutical and biotech brand - accuracy, adherence and, most importantly, access and speed to therapy.Requirements Drive the execution and delivery of features by collaborating with many cross functional teams, architects, product owners, and developers Experience with short release cycles, feature toggle implementations, and continuous integration Experience with a microservice architecture and platform-based development Reponsible for development process improvement and removing impediments Contributes to development tasks such as coding and feature verifications to assist teams with release commitments Coaching and mentoring leads through technical and nontechnical challengesBachelor's degree in Computer Science, Business Information Systems or related field or equivalent work experience is required6+ years experience in software developmentLeading a teamExperience(s) as a technical or team lead or equivalent experienceWorking knowledge of unit testing, user stories or use cases, design patterns or equivalent experience, and object oriented software designDesire to be a team player and work in a fast-paced environmentAdvanced knowledge of Salesforce.com CRM platformExperience with developing using Apex, Flows, Lightning components, and integrations with third parties (internal and external) using platform eventsProven advocate for best practices in software design and developmentSalesforce certification(s) a plus!BenefitsSupportive, progressive, fast-paced environmentCompetitive pay structureMatching 401(k) with immediate vestingMedical, dental, vision, life, & short-term disability insuranceAssistRx, Inc. is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration without regard to race, religion, color, sex (including pregnancy, gender identity, and sexual orientation), parental status, national origin, age, disability, family medical history or genetic information, political affiliation, military service, or other non-merit based factors, or any other protected categories protected by federal, state, or local laws.All offers of employment with AssistRx are conditional based on the successful completion of a pre-employment background check.In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification document form upon hire. Sponsorship and/or work authorization is not available for this position.AssistRx does not accept unsolicited resumes from search firms or any other vendor services. Any unsolicited resumes will be considered property of AssistRx and no fee will be paid in the event of a hire

Current Employees:If you are a current Staff, Faculty or Temporary employee at the University of Miami, please click here to log in to Workday to use the internal application process. To learn how to apply for a faculty or staff position using the Career worklet, please review this tip sheet.The Department of Clinical and Translational Science Institute is currently seeking a full time Manager, Business Process Analytics to work in Miami. The incumbent in this position.is responsible for leading the execution of initiatives related to process optimization and innovation by proposing efficiencies through data analysis, benchmark research, process redesign and technology changes. The incumbent will provide consultations to the research community and develop end user resources (live trainings, reference guides, etc.) to disseminate best practices for business systems and applications. Develops and implements technical strategic plans for the CTSI, aligned with the institution's goals and objectives around recruitment improvement/retention and streamlining data capture, ultimately helping create metrics that ensure continuous improvement. Collaborates with operational leaders and system architects to trigger disruption of the current state, to design and align business needs with tools, processes and people thus yielding operational excellence on the key business processes that support the University strategic roadmap.Core Job Functions1. Leads all aspects of process optimization initiatives, prioritized by senior leaders, by assessing the current state of business processes and proposing efficiencies through data analysis, benchmark research, processes redesign, and ultimately technology changes that may include the use of multiple tools such as digitalization of workflows or incorporating robotic process automation.2. Identifies opportunities for improvements by the retrieval of critical process data, in depth interviews with key stakeholders, and research on best practices. Merging all of these inputs with statistical analysis to achieve innovative solutions with scenarios designed to enhance operations highlighting impacts on resources, systems and processes.3. Develops and applies methodologies to facilitate the transformation of processes by engaging key stakeholders, managing timely communication with Executive sponsors and providing concise and on point summaries to business owners. 4. Provides state of the art solutions for business optimization opportunities that are aligned with the strategic roadmap of the University. Designs tools, analyses use of resources by standard metrics, reports on current gaps, and creates key performance indicators as foundation for continuous improvement.5. Acts as liaison between business stakeholders and systems architects to address current issues and design processes that are efficient with superior performance and ultimately creating higher standards.6. Partners with business users to better understand status quo and identify high impact areas on the University transformation journey.7. Investigates and analyzes current functionality to identify data integrity issues and misalignments with existing business services policies and procedures.8. Determines data to be selected and evaluated to address and track business issues. Also anticipates, draws conclusions, and adapts to changing needs and demands.9. Consults with functional teams on the selection, application, and implementation of metrics.10. Applies analytical and research skills to monitor trends and elevate issues.11. Remains apprised of new technology, new approaches and best practices as it relates to business process reengineering and analytics and the ability to generate critical data associated with the business.12. Extracts and reviews data, manipulates, and explores data using quantitative, statistical and visualization tools. Manages confidentiality of data by following established security/confidentiality standards.13. Synthesizes current business intelligence or trend data to support recommendations for action.14. Works with communication and end-user support teams to develop necessary training materials, communication plans, and post-implementation support.15. Establishes and continuously assesses the effectiveness of the internal controls within the unit and compliance with University policies and procedures. Ensures employees are trained on controls within the function and on University policy and procedures. Department Specific FunctionsThe Manager, Business Process Analytics in the University of Miami Clinical & Translational Science Institute (CTSI) is responsible for leading the execution of initiatives related to process optimization and innovation by proposing efficiencies through data analysis, benchmark research, process redesign and technology changes. The incumbent will provide consultations to the research community and develop end user resources (live trainings, reference guides, etc.) to disseminate best practices for business systems and applications. Develops and implements technical strategic plans for the CTSI, aligned with the institution's goals and objectives around recruitment improvement/retention and streamlining data capture, ultimately helping create metrics that ensure continuous improvement. Collaborates with operational leaders and system architects to trigger disruption of the current state, to design and align business needs with tools, processes and people thus yielding operational excellence on the key business processes that support the University strategic roadmap.Develop and implement technical strategic plans for the CTSA, aligned with the institution's goals and objectives on participant recruitment improvement/retention and streamlining electronic data capture.Lead all aspects of process optimization initiatives, prioritized by senior leaders, by assessing the current state of business processes and proposing efficiencies through data analysis, benchmark research, processes redesign, development and dissemination of standard operating procedures and workflow documentation, and ultimately technology changes that may include the use of multiple tools such as digitalization of workflows or incorporating robotic process automation.Work with informatics and technical teams in UHealth IT and across the organization to identify opportunities to enhance the institution's research technology capabilities, including the development/implementation of new research applications.Serves as subject matter expert on workflows and systems that support clinical and translational research and provides effective consultations to various University of Miami departments and the general research community.Develop detailed requirements documents as needed for new solutions development and implementation, based on subject matter expertise on relevant frontend system workflows and data entry processes, and general familiarity with backend database systems.Create and deploy standard business intelligence reports based on established data marts in support of programmatic needs of the CTSI.Define, develop, and deploy end user resources (live trainings, reference guides, etc.) designed to address common questions and to disseminate best practices for relevant business systems and applications.Collaborate with the institution's leadership to identify and pursue research application funding opportunities, develop technical aspects of new research proposals, and manage aspects of research budgets that focus on information technology.Collaborate and manage relationships with external partners, including other academic institutions/CTSAs, funding agencies, and industry partners, to support research collaborations and partnerships.Stay up to date with developments in the field of clinical and translational research, including new methodologies, technologies, and regulations, and identify opportunities to incorporate these into the institution's research activities.This list of duties and responsibilities is not intended to be all-inclusive and may be expanded to include other duties or responsibilities as necessary.Core QualificationsEducation:Bachelor's degree in relevant fieldCertification and Licensing:Six Sigma CertificationExperience:Minimum 5 years of relevant experienceKnowledge, Skills and Attitudes:Ability to maintain effective interpersonal relationships.Ability to communicate effectively in both oral and written form.Skill in collecting, organizing and analyzing data.Ability to recognize, analyze, and solve a variety of problems.Ability to process and handle confidential information with discretion.Ability to work independently and/or in a collaborative environment.Proficiency in computer software (i.e. Microsoft Office).The University of Miami offers competitive salaries and a comprehensive benefits package including medical, dental, tuition remission and more.UHealth-University of Miami Health System, South Florida's only university-based health system, provides leading-edge patient care powered by the ground breaking research and medical education at the Miller School of Medicine. As an academic medical center, we are proud to serve South Florida, Latin America and the Caribbean. Our physicians represent more than 100 specialties and sub-specialties, and have more than one million patient encounters each year. Our tradition of excellence has earned worldwide recognition for outstanding teaching, research and patient care. We're the challenge you've been looking for.Patient safety is a top priority. As a result, during the Influenza ("the flu") season (September through April), the University Of Miami Miller School Of Medicine requires all employees who provide ongoing services to patients, work in a location (all Hospitals and clinics) where patient care is provided, or work in patient care or clinical care areas, to have an annual influenza vaccination. Failure to meet this requirement will result in rescinding or termination of employment.The University of Miami is an Equal Opportunity Employer - Females/Minorities/Protected Veterans/Individuals with Disabilities are encouraged to apply. Applicants and employees are protected from discrimination based on certain categories protected by Federal law. Click here for additional information.Job Status:Full timeEmployee Type:StaffPay Grade:A14

Current Employees:If you are a current Staff, Faculty or Temporary employee at the University of Miami, please click here to log in to Workday to use the internal application process. To learn how to apply for a faculty or staff position using the Career worklet, please review this tip sheet.The Department of Medical Student Education has an exciting opportunity for a full-time Manager, Programs to work in Miami, FL. The Manager, Programs oversees and coordinates the day-to-day operations of the assigned University programs in accordance with the institution's academic and strategic missions. The incumbent operates with the goal of delivering high quality programs to the University faculty and staff and other key stakeholders. Furthermore, the Manager, Programs provides guidance and mentorship to program staff to encourage talent development.Plans, implements, evaluates, and monitors organization-wide development programs.Implements project plans related to the delivery of new and on-going professional development programs.Works with internal stakeholders so that the program runs efficient and effectively.Evaluates and measures the effectiveness of assigned programs.Ensures that operations are managed within authorized budgets.Collects, manages, and reports program data.Develops and cultivates relationships and partnerships with various external entities and organizations to further department functions.Recruits, supervises, evaluates, and disciplines department staff to ensure optimum performance.Establishes and continuously assesses the effectiveness of the internal controls within the unit and compliance with University policies and procedures. Ensures employees are trained on controls within the function and on University policy and procedures.This list of duties and responsibilities is not intended to be all-inclusive and may be expanded to include other duties or responsibilities as necessary.MINIMUM QUALIFICATIONS Bachelor's Degree in relevant fieldMinimum 4 years of relevant experienceKnowledge of business and management principles.Ability to direct, manage, implement, and evaluate department operations.Ability to establish department goals, and objectives that support the strategic plan.Ability to effectively plan, delegate and/or supervise the work of others.Ability to lead, motivate, develop, and train others.DEPARTMENT SPECIFIC FUNCTIONS Primarily responsible for Coordination, Planning, implementing, and executing organization-wide conferences, events, and programs for medical education. (OGS, CME, DOME, Dean's Office, UME, GME).Support Department of Medical Education Leadership for all university wide initiatives.Ensures that operations are managed within authorized budgetsCollects, manages, and reports program data.Evaluates and measures the effectiveness of assigned programs.Assists the Director of Events in planning, implementation, execution of the annual student events (such as but not limited to orientation, white coat ceremony, Match day, research symposiums and commencement)Serves as a backup to Manager, Programs for student life. Identifies appropriate conference facilities and negotiates facilities contracts for on/off campus events.Develops event related print materials and coordinates all audiovisual needs for each event with appropriate vendors.Manages all public relations and communications related to conferences and events.Other duties as assigned.Any appropriate combination of relevant education, experience and/or certifications may be considered.#LI-NN1The University of Miami offers competitive salaries and a comprehensive benefits package including medical, dental, tuition remission and more.UHealth-University of Miami Health System, South Florida's only university-based health system, provides leading-edge patient care powered by the ground breaking research and medical education at the Miller School of Medicine. As an academic medical center, we are proud to serve South Florida, Latin America and the Caribbean. Our physicians represent more than 100 specialties and sub-specialties, and have more than one million patient encounters each year. Our tradition of excellence has earned worldwide recognition for outstanding teaching, research and patient care. We're the challenge you've been looking for.Patient safety is a top priority. As a result, during the Influenza ("the flu") season (September through April), the University Of Miami Miller School Of Medicine requires all employees who provide ongoing services to patients, work in a location (all Hospitals and clinics) where patient care is provided, or work in patient care or clinical care areas, to have an annual influenza vaccination. Failure to meet this requirement will result in rescinding or termination of employment.The University of Miami is an Equal Opportunity Employer - Females/Minorities/Protected Veterans/Individuals with Disabilities are encouraged to apply. Applicants and employees are protected from discrimination based on certain categories protected by Federal law. Click here for additional information.Job Status:Full timeEmployee Type:StaffPay Grade:H8

Current Employees:If you are a current Staff, Faculty or Temporary employee at the University of Miami, please click here to log in to Workday to use the internal application process. To learn how to apply for a faculty or staff position using the Career worklet, please review this tip sheet.The Office of Graduate Studies is currently seeking a full time Manager, Programs to work in Miami. The Manager, Programs oversees and coordinates the day-to-day operations of the assigned University programs in accordance with the institution's academic and strategic missions. The incumbent operates with the goal of delivering high quality programs to the University faculty and staff and other key stakeholders. Furthermore, the Manager, Programs provides guidance and mentorship to program staff to encourage talent development.Core Job Functions1. Plans, implements, evaluates, and monitors multiple programs.2. Implements project plans related to the delivery of new and on-going programs.3. Works with internal stakeholders so that the program runs efficient and effectively. 4. Evaluates and measures the effectiveness of assigned programs.5. Ensures that operations are managed within authorized budgets.6. Collects, manages, and reports program data.7. Develops and cultivates relationships and partnerships with various external entities and organizations to further department functions.8. Recruits, supervises, evaluates, and disciplines department staff to ensure optimum performance.9. Establishes and continuously assesses the effectiveness of the internal controls within the unit and compliance with University policies and procedures. Ensures employees are trained on controls within the function and on University policy and procedures.Department Specific Functions1. This position reports dually to an administrative Director in the Office of Graduate Studies and to the Graduate Program Director of the PiBS program (faculty liaison). These individuals will collaboratively supervise the Program Manager's daily work and complete the annual performance evaluation.2. Manages the Programs in Biomedical Sciences ("PiBS") program - a School-wide, interdisciplinary program for first year biomedical PhD students. Oversees all administrative functions related to onboarding, orientation, scientific survival skills, classroom management, academic advising, and new student recruitment and admissions. 3. Ensures the delivery of new and on-going initiatives that support the PiBS program.4. Works with internal stakeholders (faculty, students, and other staff) so that the program runs efficient and effectively. 5. Evaluates and measures the effectiveness of assigned programs.6. Ensures that operations are managed within authorized budgets.7. Collects, manages, and reports program data using systems such as Canelink and RedCap. 8. Develops and cultivates relationships and partnerships with various external entities and organizations to further department functions.9. Recruits, supervises, and evaluates department staff to ensure optimum performance. Directly supervises a team of student employees and teaching assistants for the PiBS program. Provides functional supervision and direction to all members of the Graduate Studies team during PiBS events.10. Establishes and continuously assesses the effectiveness of the internal controls within the unit and compliance with University policies and procedures. This list of duties and responsibilities is not intended to be all-inclusive and may be expanded to include other duties or responsibilities as necessary.Core QualificationsEducation:Bachelor's Degree in relevant fieldCertification and Licensing:Not ApplicableExperience:Minimum 4 years of relevant experienceThe University of Miami offers competitive salaries and a comprehensive benefits package including medical, dental, tuition remission and more.UHealth-University of Miami Health System, South Florida's only university-based health system, provides leading-edge patient care powered by the ground breaking research and medical education at the Miller School of Medicine. As an academic medical center, we are proud to serve South Florida, Latin America and the Caribbean. Our physicians represent more than 100 specialties and sub-specialties, and have more than one million patient encounters each year. Our tradition of excellence has earned worldwide recognition for outstanding teaching, research and patient care. We're the challenge you've been looking for.Patient safety is a top priority. As a result, during the Influenza ("the flu") season (September through April), the University Of Miami Miller School Of Medicine requires all employees who provide ongoing services to patients, work in a location (all Hospitals and clinics) where patient care is provided, or work in patient care or clinical care areas, to have an annual influenza vaccination. Failure to meet this requirement will result in rescinding or termination of employment.The University of Miami is an Equal Opportunity Employer - Females/Minorities/Protected Veterans/Individuals with Disabilities are encouraged to apply. Applicants and employees are protected from discrimination based on certain categories protected by Federal law. Click here for additional information.Job Status:Full timeEmployee Type:StaffPay Grade:H8

CEVA Logistics provides global supply chain solutions to connect people, products and providers all around the world. We are supply chain experts. We live and breathe logistics every day. Above all, we believe that this is a people business. That's why we are building a global culture of teamwork and respect. We encourage initiative, and we engage and empower our diverse workforce to grow their careers within CEVA. CEVA Logistics offers a broad range of end-to-end, customized solutions in both Contract Logistics and Freight Management thanks to our approximately 98,000 employees at more than 1,000 facilities in 160 countries worldwide. With the recent acquisition of the former Ingram Micro Commerce & Lifecycle Services business, we are building one of the world's leading end-to-end eCommerce service offerings through the dedication and passion of our people-the heartbeat of our organization. As we continue growing at a fast pace, will you "Dare to Grow" with us?Proposed Ad:CEVA Freight LLC seeks Regional Systems and Process Manager, North AmericaYOUR ROLE Support compliance to usage of Operational systems and respective enhancements.WHAT ARE YOU GOING TO DO? Support Station Process, including inherent policies and procedures, compliance and improvements Serve as direct link between the business line and end users. Assess current levels of compliance to Operation processes and systems usage and enforce by providing specific coaching and defining actions (e.g., together with the sites) to close existent gaps. Provide regular briefing on station process compliance to Regional Business Line Leaders and enforce actions, as required. Assess current levels of compliance to Station Process, including inherent policies and procedures, and enforce compliance by providing specific coaching and defining actions (e.g., together with the sites) to close existent gaps. Provide clarification to end users regarding Station Process and Operational Systems, addressing specific queries, sharing best practices and communicating changes and new developments. Provide specific training, based on the end users' needs, based on global training modules. Identify improvement opportunities in the operational systems, assess changes proposed by the end users and create or review change requests. Submit and discuss change request with the business line at regional and global levels and with IT. Follow-up on respective implementation. Identify improvement opportunities in the SharePoint, assess changes proposed by the end users and create or review change request. Submit and discuss change request with the business line at regional and global levels. Responsible for UAT, help develop test scripts and provide pro-active feedback to the IT organization. Create local Work Instructions - SharePoint and System upon approval of the change requests and/or exceptions from the global team or for the work instructions already defined as 'local' as part of the station process. Provide explanation on specific tasks to be performed by the end user. Support creation of global work instructions, if required by the business line global team. Upon request, support business implementation / business development related to customer implementation. Evaluate specific process and systems requirements. Establish efficient two-way communication between the business line, including regional and global, and the end users - sharing the processes, news, training, with the users and highlighting to business line the issues, risks, suggestions for improvement from the end users. WHAT WE ARE LOOKING FOR? Education and Experience Bacherlors' degree in Supply Chain, Engineering, Management, Administration or related field of study plus five (5) years' experience in operations as end user of SharePoint and operational systems - Air and/or Ocean, including two (2) years of combined experience in One Freight System, Freight Ocean System or CargoWise or related platform. Master's degree in Supply Chain, Engineering, Management, Administration or related field of study plus two (2) years' experience in operations as end user of SharePoint and operational systems - Air and/or Ocean, including two (2) years of combined experience in One Freight System, Freight Ocean System or CargoWise or related platform. 25% domestic travel. Must have req 516859 on application. CEVA operates in a multicultural, global environment and is a richly diverse organization operating seamlessly as one company. We aim to attract, motivate and retain the best people in our industry, whatever their background. We share the same passion to deliver world-class solutions to our customers. We have the best supply chain professionals in the industry and develop this talent in an inspiring work environment. CEVA Logistics is proud to be an equal opportunity work place and an affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status or any other characteristic. We are an Equal Opportunity Employer of Minorities, Females, Protected Veterans, and Individual with Disabilities. Please note: Legitimate CEVA Logistics recruitment processes include communication with candidates through recognized professional networks, such as LinkedIn or via an official company email address: [email protected]. We recommend that you do not respond to unsolicited business propositions and/or offers from people with whom you are unfamiliar. Information provided is true and accurate. False statements or information will result in the application voided. Outstanding benefits for employee and family including multiple health plans(company contribution to health savings account), prescription, dental and vision coverage. Company paid life insurance, accident insurance, short- and long-term disability coverage and employee assistance plan. Voluntary benefits including additional life insurance, AD&D coverage, buy-up short- and long-term disability, critical illness, identify theft & legal plan. 401(k) with company match. Flexible Paid Time Off programs including company paid holidays. Tuition reimbursement program.Nearest Major Market: Atlanta

Current Employees:If you are a current Staff, Faculty or Temporary employee at the University of Miami, please click here to log in to Workday to use the internal application process. To learn how to apply for a faculty or staff position using the Career worklet, please review this tip sheet.The Ear Institute in the Department of Otolaryngology is currently seeking a full time Manager, Research Laboratory to work in Miami, FL. The Manager, Research Laboratory manages the day-to-day operations of the research laboratory, to include maintenance and upkeep, in order to ensure an efficient and effective lab working environment.CORE JOB FUNCTIONS 1. Formulates and implements short- and long-range goals for the operation of the laboratories.2. Implements laboratory policies and procedures and coordinates with research staff on issues which impact laboratory services.3. Serves as a liaison between investigators, research personnel, and staff to solve specific operating problems and improve technical activities.4. Advises on technical procedures, techniques and equipment, and maintains conformance with specific operational standards.5. Maintains quality checks on the safety of laboratories and insures maintenance of the facilities according to good laboratory practices.6. Installs and maintains laboratory equipment in compliance with federal regulations.7. Assures that the laboratory technicians are properly trained in standard operating procedures and equipment specific requirements. 8. Assists in the determination of fiscal requirements and in the preparation of budgetary recommendations.9. Compiles and prepares reports and analyses, setting forth progress, adverse trends, and appropriate recommendations and conclusions.10. Establishes and continuously assesses the effectiveness of the internal controls within the unit and compliance with University policies and procedures. Ensures employees are trained on controls within the function and on University policy and procedures.This list of duties and responsibilities is not intended to be all-inclusive and may be expanded to include other duties or responsibilities as necessary.CORE QUALIFICATIONS Education:Bachelor's Degree in relevant fieldExperience:Minimum 5 years of relevant experienceDepartment Specific FunctionsAs the CANES Laboratory Manager, you will be responsible for overseeing the operations and management of CANES laboratory. You will play a crucial role in supporting the education and research activities of medical professionals and students, ensuring a safe and efficient working environment, and maintaining the highest standards of ethical conduct and compliance with University policies and procedures.Laboratory Operations:Manage the day-to-day operations of the cadaveric surgery laboratory, ensuring compliance with safety regulations and ethical guidelines.Coordinate and schedule the use of the laboratory space and resources, including cadaveric specimens, equipment, and supplies.Oversee the procurement, storage, and maintenance of cadaveric specimens, ensuring proper documentation and adherence to legal and ethical requirements.Collaborate with faculty, researchers, and students to facilitate laboratory activities, such as surgical training, anatomical dissections, and research projects.Staff and Users Supervision:Work with the Director of the University of Miami Ear Institute and other faculty supervisors to prioritize goals, education and research needs, and information needs.Provide guidance and support to other CANES laboratory and ancillary staff, including industry representatives and non-University of Miami staff participating in sponsored courses, to ensure their professional conduct, adherence to protocols, and compliance with safety standards.Provide feedback to CANES laboratory users and address any performance or disciplinary issues in a timely manner.Laboratory Safety and Compliance:Develop and enforce laboratory safety protocols and procedures, ensuring compliance with local, state, and federal regulations.Maintain accurate records of safety inspections, incident reports, and training activities.Ensure the availability and proper use of personal protective equipment (PPE) by all laboratory personnel.Stay up-to-date with current regulations, best practices, and advancements in cadaveric surgery and laboratory management.Equipment and Inventory Management:Coordinate the procurement, maintenance, and calibration of laboratory equipment, instruments, and supplies.Monitor inventory levels, place orders for necessary items, and ensure proper storage and organization of supplies.Collaborate with vendors and service providers to schedule preventive maintenance, repairs, and equipment upgrades as needed.Research and Education Support:Collaborate with faculty, researchers, and students to support anatomical research projects and educational activities.Assist in the preparation and setup of cadaveric surgical workshops, conferences, and training sessions.Coordinate with Departmental Administrators for administrative matters including contracts, purchasing, schedule management, and other administrative matters.Provide technical expertise and guidance in the design and implementation of research studies involving cadaveric specimens.Locate and define new process improvement opportunities, including identification and application for industry and non-industry grants.Department Specific Qualifications Education:Bachelor's degree or higher in a relevant field (e.g., anatomy, biology, biomedical sciences).Experience:Prior experience working in a cadaveric surgery laboratory or related setting preferred, preferably in a managerial or supervisory role.Knowledge, Skills and Attitudes:Strong knowledge of anatomical principles, human anatomy, and surgical procedures.Familiarity with laboratory safety protocols, ethical guidelines, and regulatory requirements related to cadaveric research and surgical training.Excellent organizational and multitasking skills to manage laboratory operations effectively.Strong leadership and interpersonal skills to supervise and collaborate with diverse staff and stakeholders.Proficient in using laboratory equipment and software for data management.Attention to detail, critical thinking abilities, and problem-solving skills.Effective communication skills, both written and verbal, to facilitate collaboration and education.Knowledge of business and management principles.Ability to direct, manage, implement, and evaluate department operations.Ability to establish department goals, and objectives that support the strategic plan.Ability to effectively plan, delegate and/or supervise the work of others.Ability to lead, motivate, develop, and train others.#ED-LI1The University of Miami offers competitive salaries and a comprehensive benefits package including medical, dental, tuition remission and more.UHealth-University of Miami Health System, South Florida's only university-based health system, provides leading-edge patient care powered by the ground breaking research and medical education at the Miller School of Medicine. As an academic medical center, we are proud to serve South Florida, Latin America and the Caribbean. Our physicians represent more than 100 specialties and sub-specialties, and have more than one million patient encounters each year. Our tradition of excellence has earned worldwide recognition for outstanding teaching, research and patient care. We're the challenge you've been looking for.Patient safety is a top priority. As a result, during the Influenza ("the flu") season (September through April), the University Of Miami Miller School Of Medicine requires all employees who provide ongoing services to patients, work in a location (all Hospitals and clinics) where patient care is provided, or work in patient care or clinical care areas, to have an annual influenza vaccination. Failure to meet this requirement will result in rescinding or termination of employment.The University of Miami is an Equal Opportunity Employer - Females/Minorities/Protected Veterans/Individuals with Disabilities are encouraged to apply. Applicants and employees are protected from discrimination based on certain categories protected by Federal law. Click here for additional information.Job Status:Full timeEmployee Type:StaffPay Grade:A12

Manager/Senior Manager - Strategy and Operations (Miami, FL)About Horatio:Horatio is a leading provider of business process outsourcing (BPO) services and next-generation customer experiences to fast-growing technology companies. The employee experience is, at its core, what makes Horatio... Horatio. We're lucky to work with mission-driven clients, and we share in their passion. Horatio was founded in 2019 and maintains offices in the Dominican Republic, Colombia, and Miami. Today, we serve over 100 customers across sectors like social media, e-commerce, Fintech, and HealthTech, helping them represent, protect, and grow their brands through cost-effective omnichannel support solutions.Horatio has been recognized for its outstanding achievements and commitment to excellence in business process outsourcing. Most recently, in 2023, Horatio ranked No. 107 on Inc. Magazine's prestigious Inc. 5000 list, highlighting our rapid growth and solidifying our reputation as a leader in the industry. We know our people are our greatest asset. That's why we offer every opportunity to grow personally and professionally. Who We're Looking For:We are looking for a Manager/Senior Manager of Strategy and Operations who embodies exceptional leadership, strategic acumen, and a passion for delivering unparalleled value to our clientele. As a pivotal member of our team, you'll take a leading role in driving critical partnerships, cultivating operational excellence, and fostering a culture of high performance to exceed customer expectations. You'll own and operate various workflows that support our primary clients, and you'll be tasked with running projects from ideation to completion that push progress on the company's highest priority goals.What You'll Be Doing:Client Relationship Management:Report directly to the COO, overseeing our top 20 accounts and nurturing key client relationships.Proactively engage with clients to understand their evolving needs, address challenges, and deliver tailored solutions.Collaborate with internal teams to align service delivery with client objectives and ensure maximum satisfaction.Strategic Planning:Partner with the executive team to develop and execute strategic initiatives aligned with client and company goals.Identify growth opportunities, optimize operational processes, and drive continuous improvement efforts.Operational Excellence:Oversee all operational aspects of client engagements, ensuring seamless service delivery and adherence to quality standards.Drive cross-functional collaboration to streamline processes, enhance efficiency, and drive operational excellence.Establish and maintain robust quality assurance measures to consistently meet and exceed client expectations.Conduct regular service reviews, performance assessments, and implement corrective actions as necessary.Serve as a primary point of contact for issue resolution, liaising with internal teams to address challenges promptly and implement preventive measures.Team Leadership:Lead, mentor, and inspire a high-performing client services team, fostering a culture of excellence, accountability, and continuous improvement.Provide ongoing support, guidance, and professional development opportunities to team members.Key Requirements:2-3+ years of experience in consulting / investment banking or related experience, demonstrating expertise in client relationship management and service delivery.Exceptional communication, negotiation, and problem-solving skills, coupled with the ability to thrive in a fast-paced, client-centric environment. Highly data-driven and analytical. Can drive complex analyses and translate into key actionable insights and action Strategic and tactical; can easily move between the big picture and on the ground execution. Proficiency in process improvement, project management, and advanced analytics tools such as Excel, Salesforce CRM, Salesforce ServiceCloud, and Quantitative Modelling.Previous experience in BPO is advantageous.Willingness to travel (25-50%) to visit clients and operational sites.Bachelor's degree or above in a relevant field.?In this role, you'll be expected to work out of our Miami office. We believe in fostering connections and celebrating achievements through occasional in-person gatherings. Join us in shaping the future of customer experiences at Horatio!