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Software Manager Salary in Miami, FL

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Administrative Manager

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Agency Manager

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Analytics Manager

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Application Development Manager

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Area Manager

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Asset Protection Manager

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Assistant Manager

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Assurance Manager

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Branch Manager

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Building Manager

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Campaign Manager

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Certification Manager

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Chef Manager

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Chief Operating Officer

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Collection Manager

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Compensation Manager

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Contact Manager

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Controls Manager

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Credit Manager

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Customer Experience Manager

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Department Manager

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Deployment Manager

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Design Manager

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Development Manager

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District Manager

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Education Manager

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Escalation Manager

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Evaluation Manager

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Executive Manager

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Fuels Manager

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General Manager

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Hotel Manager

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Implementation Manager

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Incident Manager

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Information Manager

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Installation Manager

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Insurance Manager

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International Manager

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Loan Manager

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Location Manager

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Manager

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Night Manager

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Operations Manager

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Practice Manager

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Process Manager

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Procurement Manager

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Program Manager

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Proposal Manager

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Purchasing Manager

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Receiving Manager

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Regional Manager

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Release Engineer

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Reporting Manager

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Resident Manager

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Revenue Manager

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Scheduling Manager

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Section Manager

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Sourcing Manager

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Strategy Manager

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Territory Manager

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Test Manager

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Transaction Manager

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Travel Manager

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Unit Manager

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Website Manager

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Zone Manager

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Manager, Laboratory Services (3rd shift)
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Current Employees:If you are a current Staff, Faculty or Temporary employee at the University of Miami, please click here to log in to Workday to use the internal application process. To learn how to apply for a faculty or staff position using the Career worklet, please review this tip sheet.The department of Surgery- Histo & Immuno has an exciting opportunity for a Manager, Laboratory Services (3rd shift) position. The incumbent plans and implements the overall laboratory policies, procedures, and services for the assigned unit. Additionally, an employee in this position ensures efficient and effective departmental operations, including department quality control and compliance adherence. The Manager, Laboratory Services also manages and oversees personnel, coordinates services with reference laboratories and vendors, and collaborates with other laboratories and departments to provide high quality integrated patient care. 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Manager, Administrative Operations
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Current Employees:If you are a current Staff, Faculty or Temporary employee at the University of Miami, please click here to log in to Workday to use the internal application process. To learn how to apply for a faculty or staff position using the Career worklet, please review this tip sheet.The Gordon Center has an exciting opportunity for a full-time Manager, Administrative Operations. to work in Miami, FL The Manager, Administrative Operations evaluates, administers, and manages all business and administrative matters including budget, operations, programs and personnel administration for the assigned department. 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Manager, Business Process Analytics
University of Miami, Miami
Current Employees:If you are a current Staff, Faculty or Temporary employee at the University of Miami, please click here to log in to Workday to use the internal application process. To learn how to apply for a faculty or staff position using the Career worklet, please review this tip sheet.The Department of Clinical and Translational Science Institute is currently seeking a full time Manager, Business Process Analytics to work in Miami. The incumbent in this position.is responsible for leading the execution of initiatives related to process optimization and innovation by proposing efficiencies through data analysis, benchmark research, process redesign and technology changes. The incumbent will provide consultations to the research community and develop end user resources (live trainings, reference guides, etc.) to disseminate best practices for business systems and applications. Develops and implements technical strategic plans for the CTSI, aligned with the institution's goals and objectives around recruitment improvement/retention and streamlining data capture, ultimately helping create metrics that ensure continuous improvement. Collaborates with operational leaders and system architects to trigger disruption of the current state, to design and align business needs with tools, processes and people thus yielding operational excellence on the key business processes that support the University strategic roadmap.Core Job Functions1. Leads all aspects of process optimization initiatives, prioritized by senior leaders, by assessing the current state of business processes and proposing efficiencies through data analysis, benchmark research, processes redesign, and ultimately technology changes that may include the use of multiple tools such as digitalization of workflows or incorporating robotic process automation.2. Identifies opportunities for improvements by the retrieval of critical process data, in depth interviews with key stakeholders, and research on best practices. Merging all of these inputs with statistical analysis to achieve innovative solutions with scenarios designed to enhance operations highlighting impacts on resources, systems and processes.3. Develops and applies methodologies to facilitate the transformation of processes by engaging key stakeholders, managing timely communication with Executive sponsors and providing concise and on point summaries to business owners. 4. Provides state of the art solutions for business optimization opportunities that are aligned with the strategic roadmap of the University. Designs tools, analyses use of resources by standard metrics, reports on current gaps, and creates key performance indicators as foundation for continuous improvement.5. Acts as liaison between business stakeholders and systems architects to address current issues and design processes that are efficient with superior performance and ultimately creating higher standards.6. Partners with business users to better understand status quo and identify high impact areas on the University transformation journey.7. Investigates and analyzes current functionality to identify data integrity issues and misalignments with existing business services policies and procedures.8. Determines data to be selected and evaluated to address and track business issues. Also anticipates, draws conclusions, and adapts to changing needs and demands.9. Consults with functional teams on the selection, application, and implementation of metrics.10. Applies analytical and research skills to monitor trends and elevate issues.11. Remains apprised of new technology, new approaches and best practices as it relates to business process reengineering and analytics and the ability to generate critical data associated with the business.12. Extracts and reviews data, manipulates, and explores data using quantitative, statistical and visualization tools. Manages confidentiality of data by following established security/confidentiality standards.13. Synthesizes current business intelligence or trend data to support recommendations for action.14. Works with communication and end-user support teams to develop necessary training materials, communication plans, and post-implementation support.15. Establishes and continuously assesses the effectiveness of the internal controls within the unit and compliance with University policies and procedures. Ensures employees are trained on controls within the function and on University policy and procedures. Department Specific FunctionsThe Manager, Business Process Analytics in the University of Miami Clinical & Translational Science Institute (CTSI) is responsible for leading the execution of initiatives related to process optimization and innovation by proposing efficiencies through data analysis, benchmark research, process redesign and technology changes. The incumbent will provide consultations to the research community and develop end user resources (live trainings, reference guides, etc.) to disseminate best practices for business systems and applications. Develops and implements technical strategic plans for the CTSI, aligned with the institution's goals and objectives around recruitment improvement/retention and streamlining data capture, ultimately helping create metrics that ensure continuous improvement. Collaborates with operational leaders and system architects to trigger disruption of the current state, to design and align business needs with tools, processes and people thus yielding operational excellence on the key business processes that support the University strategic roadmap.Develop and implement technical strategic plans for the CTSA, aligned with the institution's goals and objectives on participant recruitment improvement/retention and streamlining electronic data capture.Lead all aspects of process optimization initiatives, prioritized by senior leaders, by assessing the current state of business processes and proposing efficiencies through data analysis, benchmark research, processes redesign, development and dissemination of standard operating procedures and workflow documentation, and ultimately technology changes that may include the use of multiple tools such as digitalization of workflows or incorporating robotic process automation.Work with informatics and technical teams in UHealth IT and across the organization to identify opportunities to enhance the institution's research technology capabilities, including the development/implementation of new research applications.Serves as subject matter expert on workflows and systems that support clinical and translational research and provides effective consultations to various University of Miami departments and the general research community.Develop detailed requirements documents as needed for new solutions development and implementation, based on subject matter expertise on relevant frontend system workflows and data entry processes, and general familiarity with backend database systems.Create and deploy standard business intelligence reports based on established data marts in support of programmatic needs of the CTSI.Define, develop, and deploy end user resources (live trainings, reference guides, etc.) designed to address common questions and to disseminate best practices for relevant business systems and applications.Collaborate with the institution's leadership to identify and pursue research application funding opportunities, develop technical aspects of new research proposals, and manage aspects of research budgets that focus on information technology.Collaborate and manage relationships with external partners, including other academic institutions/CTSAs, funding agencies, and industry partners, to support research collaborations and partnerships.Stay up to date with developments in the field of clinical and translational research, including new methodologies, technologies, and regulations, and identify opportunities to incorporate these into the institution's research activities.This list of duties and responsibilities is not intended to be all-inclusive and may be expanded to include other duties or responsibilities as necessary.Core QualificationsEducation:Bachelor's degree in relevant fieldCertification and Licensing:Six Sigma CertificationExperience:Minimum 5 years of relevant experienceKnowledge, Skills and Attitudes:Ability to maintain effective interpersonal relationships.Ability to communicate effectively in both oral and written form.Skill in collecting, organizing and analyzing data.Ability to recognize, analyze, and solve a variety of problems.Ability to process and handle confidential information with discretion.Ability to work independently and/or in a collaborative environment.Proficiency in computer software (i.e. Microsoft Office).The University of Miami offers competitive salaries and a comprehensive benefits package including medical, dental, tuition remission and more.UHealth-University of Miami Health System, South Florida's only university-based health system, provides leading-edge patient care powered by the ground breaking research and medical education at the Miller School of Medicine. As an academic medical center, we are proud to serve South Florida, Latin America and the Caribbean. Our physicians represent more than 100 specialties and sub-specialties, and have more than one million patient encounters each year. Our tradition of excellence has earned worldwide recognition for outstanding teaching, research and patient care. We're the challenge you've been looking for.Patient safety is a top priority. As a result, during the Influenza ("the flu") season (September through April), the University Of Miami Miller School Of Medicine requires all employees who provide ongoing services to patients, work in a location (all Hospitals and clinics) where patient care is provided, or work in patient care or clinical care areas, to have an annual influenza vaccination. Failure to meet this requirement will result in rescinding or termination of employment.The University of Miami is an Equal Opportunity Employer - Females/Minorities/Protected Veterans/Individuals with Disabilities are encouraged to apply. Applicants and employees are protected from discrimination based on certain categories protected by Federal law. Click here for additional information.Job Status:Full timeEmployee Type:StaffPay Grade:A14
Manager, Administrative Operations (H)
University of Miami, Miami
Current Employees:If you are a current Staff, Faculty or Temporary employee at the University of Miami, please click here to log in to Workday to use the internal application process. To learn how to apply for a faculty or staff position using the Career worklet, please review this tip sheet.The Department of Cell Biology is currently seeking a full time Manager, Administrative Operations to work in Miami. The Manager, Administrative Operations oversees office activities and services including the supervision of office staff to achieve maximum productivity and expense control. Develops procedures and policies for administrative activities, such as records maintenance, document preparation, mail distribution, reception, and other related internal operations.CORE JOB FUNCTIONS 1. Ensures all administrative operations run smoothly and efficiently.2. Coordinates, plans and directs services which support the running of the department 3. Plans and coordinates the duties of staff in addition to analyzes complex administrative concerns. 4. Develops and implements department processes.5. Recruits and trains office support staff. 6. Manages staff in the day-to-day performance of their jobs. 7. Ensures projects, department milestones/goals are met and adheres to approved budgets. 8. Purchases and maintains office equipment and supplies. 9. Tracks and analyzes operational costs. 10. Coordinates delivery of office services with other departments. 11. Establishes and continuously assesses the effectiveness of the internal controls within the unit and compliance with University policies and procedures. Ensures employees are trained on controls within the function and on University policy and procedures. Department Specific Functions1. Assists the Sr. Administrative Officer with budgetary matters in the preparation of departmental budget in accordance with guidelines and policies. 2. Assists the Sr. Administrative Officer with the preparation of updated financial projections on a monthly, quarterly, and half-year basis as required by management. This will include the development of financial plans and incremental cost/benefit analysis, which will be needed for departmental budget preparation.3. Coordinates, plans, and directs services which support the running of the department. 4. Manages, implements, coordinates, plans, and evaluates the administrative operations for the department.5. Interacts with Faculty, staff, and graduate students at the departmental level and with other School of Medicine faculty and Administrative Support Offices such as Office of Research Administration, OGS and Medical Finance Office.6. Monitors all Operating and Sponsored grant accounts revenues and expenses and provides financial forecasts to the Principal Investigators. 7. Assists the faculty on all aspects of Pre-award and Post award activities for an assigned portfolio of grants and contracts. 8. Responsible for assisting faculty and other staff members in reviewing and ensuring accuracy of data for grant proposals and awards, monitoring and evaluating pre-award grant applications, preparation of administrative paperwork, forms, and submission of full proposal to the Office of Medical Research Administration. These include the preparation of grant budgets, proposal transmittals, Conflict of Interest forms, cost share forms, etc.9. Reviews and requests additional information, as needed. 10. Reviews and processes Inbound and Outbound Subcontract Agreements, working closely with the Office of Research Administration Post-Award and Pre-Award Offices. 11. Assists and interacts in various business and professional relationships with other Medical School and University offices and acts as necessary in representation of the Department in dealings with outside entities and funding agencies.12. Reviews and processes Inbound and Outbound Subcontract Agreements, and pharmaceutical contracts, working closely with the Office of Research Administration Post Award Office. 13. Prepares invoices for all Sponsored Accounts with Department billing cost reimbursable, fixed price or progress payments. 14. Prepares Costing Allocations, Payroll Accounting Adjustments (PAA) and non-salary Cost Transfers in order to capture and reflect accurate reports and ensures that all journal entries are completed in a timely manner. 15. Reviews Salary Distribution Sheets for all Faculty, Research and Students paid from Sponsored funding to ensure accuracy on the ECRT System in preparation for certification period - making sure that Payroll Accounting Adjustments submitted have been applied to the certification period.16. Primary liaison with Human Resources representative to ensure the timely processing of all new hires, terminations, promotions, position changes and employee leaves for departmental staff. This list of duties and responsibilities is not intended to be all-inclusive and may be expanded to include other duties or responsibilities as necessary.CORE QUALIFICATIONS Education:High school diploma or equivalentCertification and Licensing:Not ApplicableExperience:Minimum 5 years of relevant experienceKnowledge, Skills and Attitudes:Ability to accurately prepare and maintain records, files, reports and correspondence.Ability to communicate effectively in both oral and written form.Ability to maintain effective interpersonal relationships.Ability to direct, manage, implement, and evaluate department operations.Ability to effectively plan, delegate and/or supervise the work of others.Knowledge of business and management principles.Proficiency in computer software (i.e., Microsoft Office) preferred.The University of Miami offers competitive salaries and a comprehensive benefits package including medical, dental, tuition remission and more.UHealth-University of Miami Health System, South Florida's only university-based health system, provides leading-edge patient care powered by the ground breaking research and medical education at the Miller School of Medicine. As an academic medical center, we are proud to serve South Florida, Latin America and the Caribbean. Our physicians represent more than 100 specialties and sub-specialties, and have more than one million patient encounters each year. Our tradition of excellence has earned worldwide recognition for outstanding teaching, research and patient care. We're the challenge you've been looking for.Patient safety is a top priority. As a result, during the Influenza ("the flu") season (September through April), the University Of Miami Miller School Of Medicine requires all employees who provide ongoing services to patients, work in a location (all Hospitals and clinics) where patient care is provided, or work in patient care or clinical care areas, to have an annual influenza vaccination. Failure to meet this requirement will result in rescinding or termination of employment.The University of Miami is an Equal Opportunity Employer - Females/Minorities/Protected Veterans/Individuals with Disabilities are encouraged to apply. Applicants and employees are protected from discrimination based on certain categories protected by Federal law. Click here for additional information.Job Status:Full timeEmployee Type:StaffPay Grade:H11
Manager, Research Laboratory
University of Miami, Miami
Current Employees:If you are a current Staff, Faculty or Temporary employee at the University of Miami, please click here to log in to Workday to use the internal application process. To learn how to apply for a faculty or staff position using the Career worklet, please review this tip sheet.The Ear Institute in the Department of Otolaryngology is currently seeking a full time Manager, Research Laboratory to work in Miami, FL. The Manager, Research Laboratory manages the day-to-day operations of the research laboratory, to include maintenance and upkeep, in order to ensure an efficient and effective lab working environment.CORE JOB FUNCTIONS 1. Formulates and implements short- and long-range goals for the operation of the laboratories.2. Implements laboratory policies and procedures and coordinates with research staff on issues which impact laboratory services.3. Serves as a liaison between investigators, research personnel, and staff to solve specific operating problems and improve technical activities.4. Advises on technical procedures, techniques and equipment, and maintains conformance with specific operational standards.5. Maintains quality checks on the safety of laboratories and insures maintenance of the facilities according to good laboratory practices.6. Installs and maintains laboratory equipment in compliance with federal regulations.7. Assures that the laboratory technicians are properly trained in standard operating procedures and equipment specific requirements. 8. Assists in the determination of fiscal requirements and in the preparation of budgetary recommendations.9. Compiles and prepares reports and analyses, setting forth progress, adverse trends, and appropriate recommendations and conclusions.10. Establishes and continuously assesses the effectiveness of the internal controls within the unit and compliance with University policies and procedures. Ensures employees are trained on controls within the function and on University policy and procedures.This list of duties and responsibilities is not intended to be all-inclusive and may be expanded to include other duties or responsibilities as necessary.CORE QUALIFICATIONS Education:Bachelor's Degree in relevant fieldExperience:Minimum 5 years of relevant experienceDepartment Specific FunctionsAs the CANES Laboratory Manager, you will be responsible for overseeing the operations and management of CANES laboratory. You will play a crucial role in supporting the education and research activities of medical professionals and students, ensuring a safe and efficient working environment, and maintaining the highest standards of ethical conduct and compliance with University policies and procedures.Laboratory Operations:Manage the day-to-day operations of the cadaveric surgery laboratory, ensuring compliance with safety regulations and ethical guidelines.Coordinate and schedule the use of the laboratory space and resources, including cadaveric specimens, equipment, and supplies.Oversee the procurement, storage, and maintenance of cadaveric specimens, ensuring proper documentation and adherence to legal and ethical requirements.Collaborate with faculty, researchers, and students to facilitate laboratory activities, such as surgical training, anatomical dissections, and research projects.Staff and Users Supervision:Work with the Director of the University of Miami Ear Institute and other faculty supervisors to prioritize goals, education and research needs, and information needs.Provide guidance and support to other CANES laboratory and ancillary staff, including industry representatives and non-University of Miami staff participating in sponsored courses, to ensure their professional conduct, adherence to protocols, and compliance with safety standards.Provide feedback to CANES laboratory users and address any performance or disciplinary issues in a timely manner.Laboratory Safety and Compliance:Develop and enforce laboratory safety protocols and procedures, ensuring compliance with local, state, and federal regulations.Maintain accurate records of safety inspections, incident reports, and training activities.Ensure the availability and proper use of personal protective equipment (PPE) by all laboratory personnel.Stay up-to-date with current regulations, best practices, and advancements in cadaveric surgery and laboratory management.Equipment and Inventory Management:Coordinate the procurement, maintenance, and calibration of laboratory equipment, instruments, and supplies.Monitor inventory levels, place orders for necessary items, and ensure proper storage and organization of supplies.Collaborate with vendors and service providers to schedule preventive maintenance, repairs, and equipment upgrades as needed.Research and Education Support:Collaborate with faculty, researchers, and students to support anatomical research projects and educational activities.Assist in the preparation and setup of cadaveric surgical workshops, conferences, and training sessions.Coordinate with Departmental Administrators for administrative matters including contracts, purchasing, schedule management, and other administrative matters.Provide technical expertise and guidance in the design and implementation of research studies involving cadaveric specimens.Locate and define new process improvement opportunities, including identification and application for industry and non-industry grants.Department Specific Qualifications Education:Bachelor's degree or higher in a relevant field (e.g., anatomy, biology, biomedical sciences).Experience:Prior experience working in a cadaveric surgery laboratory or related setting preferred, preferably in a managerial or supervisory role.Knowledge, Skills and Attitudes:Strong knowledge of anatomical principles, human anatomy, and surgical procedures.Familiarity with laboratory safety protocols, ethical guidelines, and regulatory requirements related to cadaveric research and surgical training.Excellent organizational and multitasking skills to manage laboratory operations effectively.Strong leadership and interpersonal skills to supervise and collaborate with diverse staff and stakeholders.Proficient in using laboratory equipment and software for data management.Attention to detail, critical thinking abilities, and problem-solving skills.Effective communication skills, both written and verbal, to facilitate collaboration and education.Knowledge of business and management principles.Ability to direct, manage, implement, and evaluate department operations.Ability to establish department goals, and objectives that support the strategic plan.Ability to effectively plan, delegate and/or supervise the work of others.Ability to lead, motivate, develop, and train others.#ED-LI1The University of Miami offers competitive salaries and a comprehensive benefits package including medical, dental, tuition remission and more.UHealth-University of Miami Health System, South Florida's only university-based health system, provides leading-edge patient care powered by the ground breaking research and medical education at the Miller School of Medicine. As an academic medical center, we are proud to serve South Florida, Latin America and the Caribbean. Our physicians represent more than 100 specialties and sub-specialties, and have more than one million patient encounters each year. Our tradition of excellence has earned worldwide recognition for outstanding teaching, research and patient care. We're the challenge you've been looking for.Patient safety is a top priority. As a result, during the Influenza ("the flu") season (September through April), the University Of Miami Miller School Of Medicine requires all employees who provide ongoing services to patients, work in a location (all Hospitals and clinics) where patient care is provided, or work in patient care or clinical care areas, to have an annual influenza vaccination. Failure to meet this requirement will result in rescinding or termination of employment.The University of Miami is an Equal Opportunity Employer - Females/Minorities/Protected Veterans/Individuals with Disabilities are encouraged to apply. Applicants and employees are protected from discrimination based on certain categories protected by Federal law. Click here for additional information.Job Status:Full timeEmployee Type:StaffPay Grade:A12
Manager, Last Mile Operations - 3rd Shift
XPO NAT Solutions LLC, Miami
Accelerate your career at RXO. RXO is a leading provider of transportation solutions. With cutting-edge technology at the center, we’re revolutionizing the industry with our massive network and commitment to finding solutions for every challenge. We create more efficient ways for shippers and carriers to transport goods across North America. 3rd Shift- Hours: 12 am - 8 am Shift: Tues- Sat or Thurs - Mon As a Manager, Last Mile Operations at RXO, you’ll have the opportunity to connect with customers, assist in route planning and monitoring, and build a bright professional future. What your day-to-day will look like: Oversee the daily operations of contract carriers, including maintaining contractor schedules, monitoring routes, reports and fostering positive working relationships with contract carriers and helpers Develop and mentor staff to reach goals; train staff on company policies and procedures Carry out managerial responsibilities, including interviewing, hiring, disciplining, and resolving issues Ensure compliance with corporate warehouse policies, procedures, and programs Supervise employees in accordance with company policies and applicable laws, including interviewing, hiring, and training employees, planning, assigning, and directing work, appraising performance, rewarding and disciplining employees, and addressing complaints/resolving problems Use route planning software to build efficient delivery routes Manage the dispatch of contract carriers and resolve issues throughout the day Identify problem areas, including restructuring routes to improve operational efficiencies Train and develop contract carriers, and dispatchers to meet and exceed customer expectations Ensure that all work is completed accurately and within established time frame Ensure photos are taken for every job Allocate and request additional resources as needed What you’ll need to excel: At a minimum, you’ll need: 4 years of related logistics and supervisory experience Experience with Microsoft Office such as Word, Outlook, and Excel. It’d be great if you also have: Bachelor’s degree in business, logistics, or similar Availability to work a variety of shifts, including holidays, days, evenings, nights, and weekends; travel between branches and regions occasionally Experience mentoring, training, and guiding newer/less-experienced team members Bilingual English/Spanish (read, write, and speak both languages) Strong business acumen with the willingness to act in partnership with management teams In this role, you’ll be supported by a passionate team motivated by fast-paced innovation and the desire to deliver for customers. We’re a company where you can continually advance your career, no matter your background - the opportunities are endless and yours for the taking. If you’re driven and looking for a place to grow, come join us. Does this sound like you? Check out what else RXO has to offer. Massive Benefits Competitive pay Health, dental, and vision insurance 401(k) with company match Life insurance, disability Employee Assistance Program (EAP) Paid time off Tuition reimbursement program Our Culture We do great things when we are inclusive and work together. To perform with excellence, we learn from one another, value diverse perspectives, operate safely, and build strong relationships. We welcome everyone regardless of background, identity or ability. The Next Step Ready to join our team? We’d love to hear from you. Fill out an application now and join our talent community to learn about future opportunities. We are proud to be an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. All applicants who receive a conditional offer of employment may be required to take and pass a pre-employment drug test. The above statements are not an exhaustive list of all required responsibilities, duties and skills for this job classification. Review RXO's candidate privacy statement here and RXO's Privacy Notice to California Job Applicants here .
Manager, Customer Service (H)
University of Miami, Miami
Current Employees:If you are a current Staff, Faculty or Temporary employee at the University of Miami, please click here to log in to Workday to use the internal application process. To learn how to apply for a faculty or staff position using the Career worklet, please review this tip sheet.The department of Facilities has an exciting opportunity for a full-time Manager, Customer Service to work onsite The Manager, Customer Service manages the delivery of customer service and ensures that customers are retained, satisfied, and that their needs are fulfilled. Key responsibilities of this role include development and implementation of improved operational processes or policies, and customer service metrics.CORE FUNCTIONSManages a team of customer service staff and ensures service levels are met or exceeded. Ensures all staff are trained to deliver exceptional customer service and have the information needed to appropriately analyze and address customer concerns/inquiries.Prepares performance evaluations and goal-setting sessions for all employees.Establishes efficient and balanced workflows that maximize efficiency and produce high levels of service quality and customer satisfaction. Develops processes and tools to monitor staff performance and use performance metrics to evaluate operations, identify trends, determine areas of opportunity and provide meaningful feedback to staff. Ensures quality measures are communicated to staff and measured consistently.Reviews and responds to escalated issues that may affect the service level, efficiency, and productivity of the customer service function.Ensures departmental goals are aligned with organization objectives, achieved or exceeded and adhere to approved budget.Establishes and continuously assesses the effectiveness of the internal controls within the unit and compliance with University policies and procedures. Ensures employees are trained on controls within the function and on University policy and procedures.This list of duties and responsibilities is not intended to be all-inclusive and may be expanded to include other duties or responsibilities as necessary.CORE QUALIFICATIONSBachelor's degree in relevant field preferred minimum five (5) years experiences in lieu of degree will be accepted. Five years relevant work experience.Knowledgeable in TMA and Medimizer software.Proficient in MS office and call center equipment.Knowledge, Skills and Attitudes:Knowledge of all principles and processes for providing customer services, assessment, quality standards for services.Knowledge of performance evaluation and customer service metricsStrong interpersonal, communication and listening skills.Proactive in being service-oriented.Knowledge of office processes, procedures, and technology, Windows Operating System, or equivalent at a Call Center and/or Help Desk.Ability to manage and coordinate the activities of other employees and ensure a high level of performance Strong organizational skills, follow-through and demonstrated ability to multi-task and meet deadlines, time management.Ability to handle high stress environments.Ability to recognize, analyze, and solve a variety of problems.Ability to maintain effective interpersonal relationships.Ability to communicate effectively in both oral and written form.Ability to establish department goals and objectives that support the strategic plan.Ability to effectively plan, delegate and/or supervise the work of others.Commitment to the University's core values.Any appropriate combination of relevant education, experience and/or certifications may be considered.The University of Miami offers competitive salaries and a comprehensive benefits package including medical, dental, tuition remission and more.UHealth-University of Miami Health System, South Florida's only university-based health system, provides leading-edge patient care powered by the ground breaking research and medical education at the Miller School of Medicine. As an academic medical center, we are proud to serve South Florida, Latin America and the Caribbean. Our physicians represent more than 100 specialties and sub-specialties, and have more than one million patient encounters each year. Our tradition of excellence has earned worldwide recognition for outstanding teaching, research and patient care. We're the challenge you've been looking for.Patient safety is a top priority. As a result, during the Influenza ("the flu") season (September through April), the University Of Miami Miller School Of Medicine requires all employees who provide ongoing services to patients, work in a location (all Hospitals and clinics) where patient care is provided, or work in patient care or clinical care areas, to have an annual influenza vaccination. Failure to meet this requirement will result in rescinding or termination of employment.The University of Miami is an Equal Opportunity Employer - Females/Minorities/Protected Veterans/Individuals with Disabilities are encouraged to apply. Applicants and employees are protected from discrimination based on certain categories protected by Federal law. Click here for additional information.Job Status:Full timeEmployee Type:StaffPay Grade:H9