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Deployment Manager Salary in Miami, FL

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Administrative Manager

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Agency Manager

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Analytics Manager

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Application Development Manager

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Area Manager

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Asset Protection Manager

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Assistant Manager

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Assurance Manager

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Branch Manager

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Building Manager

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Campaign Manager

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Certification Manager

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Chef Manager

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Chief Operating Officer

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Collection Manager

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Compensation Manager

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Contact Manager

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Controls Manager

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Credit Manager

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Customer Experience Manager

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Department Manager

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Design Manager

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Development Manager

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District Manager

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Education Manager

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Escalation Manager

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Evaluation Manager

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Executive Manager

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Fuels Manager

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General Manager

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Hotel Manager

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Implementation Manager

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Incident Manager

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Information Manager

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Installation Manager

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Insurance Manager

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International Manager

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Loan Manager

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Location Manager

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Manager

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Night Manager

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Operations Manager

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Practice Manager

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Process Manager

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Procurement Manager

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Program Manager

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Proposal Manager

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Purchasing Manager

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Receiving Manager

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Regional Manager

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Release Engineer

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Reporting Manager

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Resident Manager

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Revenue Manager

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Scheduling Manager

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Section Manager

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Software Manager

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Sourcing Manager

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Strategy Manager

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Territory Manager

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Test Manager

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Transaction Manager

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Travel Manager

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Unit Manager

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Website Manager

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Zone Manager

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Customer Success Manager
Mackinnon & Partners, Miami
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Document Management Specialist
SMX Services & Consulting, Inc., Miami
Position SummaryThe Document Management System Engineer is responsible for executing project, maintenance and operational tasks related to the firm's document management system environment, iManage Work.The ideal candidate will have 3-5 years' experience installing, upgrading, supporting, andmaintaining iManage Work 9/10 and related applications including IDOL\RAVN, WCS, Mobility,iManage Control Center, etc. as well as a familiarity with automation using the Rest API and variousscripting languages including PowerShell.Duties & Responsibilities? Serves as a subject matter expert for the iManage Work DMS environment? Participates in the design, architecture, implementation, and maintenance of multiplebusiness critical applications that make up iManage Work and associated applications,including Work Server, IDOL\RAVN, WCS, Mobility, Prosperoware\Litera Milan and iManageControl Center? Designs and implements solutions running on various Microsoft platforms including WindowsServer, Microsoft SQL Server, IIS, and Active Directory? Performs advanced troubleshooting on both servers and workstations as it relates toiManage Work integration and functionality? Provides direct end user support for issues that are escalated from the Help Desk and othersupport teams using the firm's service management system? Writes automation as needed to complete assigned operational tasks and projectassignments using scripting languages such as PowerShell or Python? Authors and contributes to the development and maintenance of end user support andsystem documentation? Participates in a rolling on-call support schedule as well as occasional off hour maintenanceand scheduled upgrades/patching? Adheres to all IT and user quality assurance best practices? Makes recommendations to improve efficiency and effectiveness? Other duties as deemed appropriate by the managerSkills & Competencies? Ability to install, configure, customize, and troubleshoot all iManage Work systemcomponents, both server-side and client-side? Knowledge of the iManage database schema and ability to write moderately complex SQLqueries.? Experience with the iManage programming API and scripting administrative tasks viaPowerShell or Python? Ability to quickly analyze technology incidents, apply resolutions, or implement temporarysolutions to minimize disruption to business operations? Basic understanding of networking, load balancing, enterprise storage, virtualization,application deployment and remote application delivery? Technical understanding of cloud and collaboration concepts? Familiarity and experience working in a law firm? Demonstrated experience working with a helpdesk and general troubleshooting? Solid knowledge and experience troubleshooting MS Office, Acrobat, and Desktop issues? Excellent written and verbal communication skills? Excellent customer service skills? Works well as an individual and as part of a teamQualifications & Prior Experience? Bachelor's Degree in Computer Science or equivalent work experience? 3-5 years of experience administering iManage Work 9/10. iManage administratorcertification a plus? Experience directly supporting end users using remote assistance technologies and theability to remain professional under stressful situations
Regional Head Customer Care LATAM & Caribbean
CMA CGM, Miami
Led by Rodolphe Saadé, the CMA CGM Group, a global leader in shipping and logistics, serves more than 420 ports around the world on five continents. With its subsidiary CEVA Logistics, a world leader in logistics, and its air freight division CMA CGM AIR CARGO, the CMA CGM Group is continually innovating to offer its customers a complete and increasingly efficient range of new shipping, land, air and logistics solutions. Committed to the energy transition in shipping, and a pioneer in the use of alternative fuels, the CMA CGM Group has set a target to become Net Zero Carbon by 2050. Through the CMA CGM Foundation, the Group acts in humanitarian crises that require an emergency response by mobilizing the Group's shipping and logistics expertise to bring humanitarian supplies around the world. Present in 160 countries through its network of more than 400 offices and 750 warehouses, the Group employs more than 155,000 people worldwide, including 4,000 in Marseilles where its head office is located.Responsible for:Customer Experience Improvement Monitoring regional performance against core customer care KPIs and coordinate with customer care managers on initiatives, root cause analysis and corrective actions to help drive continuous improvement. Regional lead for deployment and adoption of customer care related tools and projects, ensuring successful execution and regular updates to key stakeholders. Build a strong network of customer experience partners in the agencies focused on improving the customer journey for all the touch points and interactions. Perform periodic quality audits of calls and customer engagements to ensure consistency in customer service delivery in line with group objectives. Ensuring effective adoption of customer care tools and leveraging system capabilities for improvement in response quality and productivity. Work with agency customer care managers to develop & execute new ideas; best practices sharing across agencies/ departments to ease internal teams' and customer's journey. Maintain regular interaction with GBS / back office stakeholders to ensure consistency in delivery of outsourced customer care activities and drive continual improvements in line with customer and market expectations. Voice of Customers Improving NPS survey response rate improvement on continual basis. Drive and support to 100% adoption of TPS in every agency in the region. Regularly evaluate the voice of customer feedback from NPS, TPS, Journey mapping and face-to-face interactions with customers & ensuring action plan to improve the customer experience and mitigate dissatisfaction levels. Target key customers of the region to review their journey maps and work with customer care managers on action plan to improve the experience on all the key service deliverables and interactions basis identified pain points. Analyse and provide synthesis for all the feedbacks received at customer level and domain level based on customer satisfaction TPS and NPS scores. Closely work with HO customer care team to provide lead indicators and areas to focus on improvements. Build robust network and mediums for customers & internal network to regularly communicate progress and improvements initiated & achieved basis VoC feedback. Performance & Governance Perform the role of business owner for customer care functions in the regional network. Functionally manage all customer care managers in the region & coordinate with HO/RO/Agency management for performance objectives setting and assessments. Assist HO customer care team in definition and regular review of: Customer care skill set and profile requirements. Organisation / tools / process and people alignments. Standard operating procedures and workflows. Relevance of KPIs in accordance to changing business environment. Responsible for ensuring customer care target operating model is well implemented and adopted in the agencies. Collaborating across departments to help improve performance & KPIs. Voice of network - to raise common regional topics, issues, opportunities or suggestions with various stakeholders in HO or network. Skills, knowledge, and Abilities required Bachelors degree required 10 years in managerial expertise, ideally in leading customer care teams in logistics / maritime domain. Demonstrable results in customer experience and service delivery improvements. Good communicator with strong analytical and decision-making skills. Experience in leading or participating in customer care related improvement / transformation projects. Flair for attracting and developing talent & managing direct and indirect teams. Ability to build strong and effective working relationships with peers across the network. Skills, knowledge, and abilities preferred: MBA preferred Experience In working with quality management systems or similar environment is an added advantage. Come along on CMA CGM's adventure !Nearest Major Market: Miami
Internal Auditor Americas
CMA CGM, Miami
CEVA Logistics provides global supply chain solutions to connect people, products and providers all around the world. Present in 170 countries and with more than 110,000 employees spread over 1,300 sites, we are well on our way to achieving our vision: to be a Top 5 global 3PL. We believe that our employees are the key to our success. We want to engage and empower our diverse, global team to co-create value with our customers through our solutions in contract logistics and air, ocean, ground, and finished vehicle transport. That is why CEVA Logistics offers a dynamic and exceptional work environment that fosters personal growth, innovation, and continuous improvement. DARE TO GROW! Join CEVA Logistics, and you will be part of a team that values imagination, encourages boldness and exemplarity, and is committed to excellence in everything we do. Join us in our mission to shape the future of global logistics as we become a global leader in the logistics industry. As we continue growing at a fast pace, will you "Dare to Grow" with us? YOUR ROLECEVA Global Internal Audit (GIA) is an independent function whose primary mission is to enhance and protect organizational value by providing risk-based and objective assurance, advice, and insight. You will be responsible for leading and executing internal audit engagements mainly across Americas in accordance with the annual group internal audit plan. The annual plan includes reviews of various types (operational, financial, compliance, IT) and perimeters (legal entities, corporate functions, operational sites, projects). This will allow you to obtain a deep and comprehensive knowledge of the group and business in a relatively short timeframe. You will be traveling around 30% of your working time.WHAT ARE YOU GOING TO DO?Execute (and lead) audit engagements of various types in accordance with the annual audit plan and specific requests from stakeholders. Audit Preparation: i) retrieve & analyze data and applicable policies, ii) perform focused interviews to develop a risk-based audit working program adapted to the scope and objectives of the assigned review. Audit Fieldwork: Perform interviews, controls and analytical tests in accordance with the developed audit working program and group internal audit methodology. Draft and share with auditees the audit preliminary conclusions. Audit Reporting: Drafting the audit report outlining the issues and gaps identified. For all findings, the report will include detailed root cause analysis, associated risks and recommendations. Remediation action plans proposed by the auditees will also be included. Audit Debriefing: Debrief local and top management (up to CEO) as needed. Audit Follow-up: Regular follow-up of action plans agreed with auditees to ensure risks related to the identified gaps are under control. As mission leader: in collaboration with the Hub Internal Audit Manager, define the audit's scope and schedule in accordance with the objectives. Define and assign to each auditor a part of the audit work scope. Coordinate and monitor the progress of the audit works for the whole audit team to ensure audit objectives are met (schedule and scope). Be the primary interface for both the Hub Internal Audit Manager and Auditees from the audit preparation to the follow-up phase. Audit Methodology: identify and propose changes and improvements to the internal audit methodology (e.g., test, deliverables) to ensure the audit approach is adapted to the evolution of the internal and external contexts (e.g., deployment of new IT operational systems, enforcement of new regulations). WHAT ARE WE LOOKING FOR? CIA (certified internal auditor) professional certifications are highly appreciated. CPA (or equivalent) CISA are a plus. At least 3 years of working experience in internal audit of multinational groups (preferred). Experience in renamed external audit firms is a plus. Exposure to international environment (short- or long-term assignments) Audit related professional certifications are highly appreciated: CIA (or equivalent) CISA. Strong analytical and critical thinking skills. Rigorous, with a focus for detail. Able to take a step back and identify the wider picture. Great team player with the ability to take the initiative and work independently. Ability to prioritize tasks and deliver on-time. Fluency in English is mandatory (both written and oral). Fluency in Spanish and/or Portuguese is highly appreciated. Outstanding written and verbal communication skills. WHAT DO WE HAVE TO OFFER?With a genuine culture of reward and recognition, we want our employees to grow, develop and be part of our journey. We offer a competitive benefits package. There's no doubt that you will be compensated for your hard work and commitment so if you'd like to work for one of the top Logistics providers in the world then please do get in touch to find your next role.ABOUT TOMORROWWe value your professional and personal growth. That's why we share plenty of career opportunities for you to thrive within CEVA. Join CEVA for a challenging career. As a global organization, and as part of the CMA CGM Group, diversity is critical to our business success; only when we can reflect the cultures, languages, behaviors and local knowledge of our customers, we can succeed. By employing people with different experiences and abilities, we expand our knowledge and increase our creativity and innovation. Please note: Legitimate CEVA Logistics recruitment processes include communication with candidates through recognized professional networks, such as LinkedIn or via an official company email address: [email protected]. We recommend that you do not respond to unsolicited business propositions and/or offers from people with whom you are unfamiliar.Nearest Major Market: Houston