Technical Support Representative Salary in Iowa, USA

Job DetailsAre you passionate about improving the quality of healthcare? Are you ready to leverage your talents to make healthcare better for everyone?Do you want the opportunity to give back to your community?Do you want to have fun at work?Then join the growing team at Health Services Advisory Group (HSAG) that is transforming the delivery of healthcare in the United States!SummaryWith minimal direction from the executive director or director, the Senior Project Manager oversees designated State & Corporate Services' projects through various stages, including: Work plan and timeline development; project monitoring; coordinating with internal teams on project timelines and deliverables; client relations, technical assistance, and guidance; behavioral health and physical health managed care health plan relations and quality improvement guidance; virtual meeting organization, participation, and logistics; report preparation and finalization; and budget monitoring in coordination with the executive director.Essential Competencies, Duties and ResponsibilitiesCreates work plans with tasks and timelines for behavioral health Medicaid managed care projects, monitors completion of tasks to ensure timelines are met, and submits of deliverables to the state client.Participates in external quality reviews of behavioral health and physical health Medicaid managed care entities based on federal and state contract requirements including, but not limited to, assessment of performance related to compliance reviews, performance measure reporting, and performance improvement projects using data included in tables, charts, and graphs.Writes reports and conducts quality checks on reports and spreadsheets.Coordinates with state, Medicaid managed care health plan, and internal staff members to schedule meetings and technical assistance calls.Takes notes during meetings and disseminates notes to all participants.Project deadlines may necessitate occasional extended work hours.Other duties as assigned.Compensation: Job Requirements:Education and/or ExperienceAt least ten years of experience as a healthcare professional with a master's degree in an appropriate field and/or a combination or comparable experience and education.Strong background in behavioral healthcare quality and/or behavioral health managed care preferred.Other QualificationsExcellent oral and written communication and interpersonal skills.Ability to rapidly adjust priorities, work to imminent deadlines, and apply multi-tasking skills to coordinate projects with overlapping and/or simultaneously occurring timelines.Experience in Microsoft Excel spreadsheet functionality.Experience and knowledge of quality improvement practices.Excellent English language skills.Effective and positive human relations skills, including the ability to maintain confidentiality, to appropriately interface with all levels of Health Services Advisory Group administration/staff and clients.Proficiency with Windows environments.Proficiency with hosting Webex and Teams meetings.Work EnvironmentThe work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.DisclaimerThis is not necessarily an exhaustive list of all responsibilities, skills, duties, requirements, efforts or working conditions associated with the position. While this is intended to be an accurate reflection of the current position, management reserves the right to revise the position or to require that other or different tasks be performed when circumstances change (e.g., emergencies, changes in personnel, work load, rush jobs requiring non-regular work hours, or technological developments).HSAG is an EEO Employer of Veterans protected under Section 4212.If you have special needs and require assistance completing our employment application process, please feel free to contact us. EOE M/F/Veteran/DisabilityGet job alerts by email.Sign up now!

Job DescriptionThe Customer Care and Technical Support Representative, Level 1 will be responsible for resolving technical issues and providing excellent customer service presented to the company through our support channels - phone, web, chat and email. Resolves issues and problems that are reported directly by the customers (parents and students) and is also responsible for escalating issues that were not resolvable by workflows to the appropriate Tiered support team with urgency. Issues that will be resolved include, but may not be limited to: technical assistance with the use of K12-provided equipment (desktops/laptops/monitors/printers), such as troubleshooting start-up/log-in issues, hardware damage, and software viruses; general application support with the K12 suite of learning systems and business applications; ordering/replacing materials and computer equipment. Certificates and Licenses: none requiredResidency Requirements: Remote Worker, U.S. residents of the 50 states, and D.C. NOTE: We anticipate this position will pay $16.50 per hour. This is a temporary/contractor role, and you will be an employee of Randstad.The Customer Care and Technical Support Representative, Level 1 will be responsible for resolving technical issues and providing excellent customer service presented to the company through our support channels - phone, web, chat and email. Resolves issues and problems that are reported directly by the customers (parents and students) and is also responsible for escalating issues that were not resolvable by workflows to the appropriate Tiered support team with urgency. Issues that will be resolved include, but may not be limited to: technical assistance with the use of K12-provided equipment (desktops/laptops/monitors/printers), such as troubleshooting start-up/log-in issues, hardware damage, and software viruses; general application support with the K12 suite of learning systems and business applications; ordering/replacing materials and computer equipment. Over 20 years ago, Stride was founded to provide personalized learning - powered by technology. We reached students where they were in their own journeys. We knocked down their barriers to great education. And we gave every learner equal opportunity to succeed - however they defined success. Stride innovated the learning experience with online and blended learning that prepared them for their lives ahead.Stride is a community of passionate leaders. Whether teachers, engineers, curriculum writers, or financial managers - whatever your expertise or role, we all work to empower futures through learning. And changing the trajectory of learning itself is one of our greatest missions. Join us in developing more effective ways to learn and helping learners build the skills and confidence they need to make their way forward in life.ESSENTIAL FUNCTIONS: Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties.Respond to technical issues related to K12 proprietary systems, hardware, and software and networking both in written word and orally via telephone. Assist customers by diagnosing problems and providing resolutions for technical and service issues using troubleshooting techniques and tools to identify products/systems/hardware that are defective and follow guidelines in issuing service or replacements. Advise / educate customers within procedural guidelines to ensure a complete solution to their technical or service questions. Answer questions about installation, operation, configuration and usage of assigned equipment, documents and assigns customer problems for resolution using support ticketing and CRM software. Remain knowledgeable of K12's proprietary systems, various hardware product lines, current industry products and technologies. Escalate more complex issues with proprietary systems to next tiered support team with urgency and/or escalate more complex hardware equipment issues to manufacturer. REQUIRED QUALIFICATIONS:High School Diploma OR Currently pursuing a BS/BA or MS/MA degree) OR Equivalent combination of education and experience System Requirements:Our work from home members are required to have and maintain High-speed internet connection. At the minimum 50Mbps download speed and 10Mbps upload speed, if not competing with other household users. For the sake of call quality, satellite, DSL, data plans, wireless or dial-up services are not compatible.Some Internet service providers enable what is called SIP ALG (Session Initiation Protocol Application Layer Gateway). This interferes with our systems and must be disabled by the provider.Ethernet connection is preferred.DESIRED QUALIFICATIONS:Prior experience with K12/Stride Previous customer service work Previous experience in call-center environment Physical requirements: sedentary work, fluent typing, listening, speaking, extensive reading, repetitive motions, and extended computer usage. Thorough knowledge of home-based connectivity support Ability to work in high call volume environment Strong telephone and email etiquette Strong verbal and written communication skills Own or have daily access to a smart device where Apps can be downloaded/accessed (i.e., phone, tablet) Ability to maintain a professional home office without distraction during our hours of operation Attend virtual training via web cam Expertise in PC and Internet applications and use Ability to communicate with customers effectively through various communication channels, such as: phone, voicemail, email, chat, etc. Proficiency in Microsoft Office (Outlook, Word, Excel, PowerPoint, etc.) Proficiency in web-based applications (Salesforce experience a plus) Consultative approach to customer service Strong problem solving and analytical skills with a solutions-oriented approach Ability to work both independently and within a team-oriented environment Resilient and contributes to fostering positive team morale Ability to prioritize effectively and manage competing priorities to deliver and drive results Ability to own and execute projects Ability to respond appropriately to feedback and guidance Detail-oriented Expertise in Microsoft Windows 7, 8, 10 and XP Operating Systems High level of quality and accountability for work product Ability to travel 10% of the time (minimal if any e.g. team building activity) Ability to clear required background check Compensation & Benefits: Stride, Inc. considers a person's education, experience, and qualifications, as well as the position's work location, expected quality and quantity of work, required travel (if any), external market and internal value when determining a new employee's salary level. Salaries will differ based on these factors, the position's level and expected contribution, and the employee's benefits elections. Offers will typically be in the bottom half of the range.We anticipate this position will pay $16.50 per hour. This is a temporary/contractor role and you will be an employee of Randstad. This salary is not guaranteed, as an individual's compensation can vary based on several factors. These factors include, but are not limited to, geographic location, experience, training, education, and local market conditions. Randstad offers a robust benefits package for eligible employees that can include health benefits, retirement contributions, and paid time off.WORK ENVIRONMENT:The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.This is a remote, work-from-home (WFH), position and open to residents of the U.S. 50 states and D.C.The above job is not intended to be an all-inclusive list of duties and standards of the position. Incumbents will follow any other instructions, and perform any other related duties, as assigned by their supervisor. All employment is "at-will" as governed by the law of the state where the employee works. It is further understood that the "at-will" nature of employment is one aspect of employment that cannot be changed except in writing and signed by an authorized officer.Job TypeContractorThe above job is not intended to be an all-inclusive list of duties and standards of the position. Incumbents will follow any other instructions, and perform any other related duties, as assigned by their supervisor. All employment is "at-will" as governed by the law of the state where the employee works. It is further understood that the "at-will" nature of employment is one aspect of employment that cannot be changed except in writing and signed by an authorized officer.Stride, Inc. is a Federal Contractor, an Equal Opportunity/Affirmative Action Employer and a Drug-Free Workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected Veteran status age, or genetics, or any other characteristic protected by law.Equal Opportunity Employer/Protected Veterans/Individuals with DisabilitiesThe contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)

Company DescriptionEurofins Scientific is an international life sciences company, providing a unique range of analytical testing services to clients across multiple industries, to make life and our environment safer, healthier and more sustainable. From the food you eat, to the water you drink, to the medicines you rely on, Eurofins works with the biggest companies in the world to ensure the products they supply are safe, their ingredients are authentic and labelling is accurate.Eurofins is the global leader in food, environment, pharmaceutical and cosmetic product testing and in agroscience Contract Research Organisation services. Eurofins is one of the market leaders in certain testing and laboratory services for genomics, discovery pharmacology, forensics, advanced material sciences and in the support of clinical studies, as well as having an emerging global presence in Contract Development and Manufacturing Organisations. The Group also has a rapidly developing presence in highly specialised and molecular clinical diagnostic testing and in-vitro diagnostic products.In over just 30 years, Eurofins has grown from one laboratory in Nantes, France to 55,000 staff across a decentralised and entrepreneurial network of 900 laboratories in over 50 countries. Eurofins offers a portfolio of over 200,000 analytical methods to evaluate the safety, identity, composition, authenticity, origin, traceability and purity of biological substances and products.In 2020, Eurofins generated total revenues of EUR € 5.4 billion, and has been among the best performing stocks in Europe over the past 20 years.Job Description1st Shift (Monday - Friday) 8am - 5pm1.Responsible for facilitating the exchange of information between clients and the technical/administrative staff of the lab via email and phone.2. Responds to client requests in the timeframe set by the Service Level Agreement.3. Ensures clients receive clear communication, good service, and fast turn-around times.4. Clearly translates and explains technical information, sample and/or testing problems to clients.5. Monitors turn-around-times to support accurate quotations to clients and keeps Client Services Manager informed of deviations.6. Coordinates and track sample data for clients requiring special account monitoring or reporting procedures. Maintain appropriate follow-up with accounts to ensure customer satisfaction.7. Understands when and how to file customer complaints.8. Able to answer basic questions and know where to find information, through technical managers and/or specialists within department, or other available electronic resources.9. Exercises understanding of major ENAC service offerings and some understanding of other lab offerings.10. Assists in maintaining, ordering, and shipping supplies to clients.11. Clerical support to include, but not limited to, quote preparation.12. Manages time in a manner that ensures productivity.13.Able to use and have working knowledge of required systems.14. Maintains an orderly, clean, and safe work area.15.Ensures that proprietary methodologies are not disclosed to non-employees except as approved by Management.16. Maintains cooperative working relationships with company employees. This includes "intra" and "inter" Business Unit employees.17.Promotes the company image through the exercising of sound and ethical business practices as related to the public and our customers.18.Possesses basic knowledge of relevant industry field as assigned.19.Awareness of client service role within the organization. Acts as representative of the client.20. Displays positive attitude and willingness to learn new skills.21.Other duties as assigned.QualificationsExcellent interpersonal, organizational, and analytical skills.Excellent communication skills. Responsive, independent problem solver and action oriented Team player - displays positive attitude and willingness to learn new skills.Undergraduate degree in scientific field of study with no experience OR Associate degree with 2 years of client management or customer service experience.Customer service experience preferred, Experience in a laboratory environment preferred, Some college training in science, or science background, or equivalent preferred.Candidates must be within a commutable distance of Des Moines.Additional InformationAll your information will be kept confidential according to EEO guidelines.Eurofins is aM/F, Disabled, and Veteran Equal Employment Opportunity and Affirmative Action employer.Eurofins is aM/F, Disabled, and Veteran Equal Employment Opportunity and Affirmative Action employer.

NEI Infrastructure Technical Sales Representatives (ITSR) work closely with engineers, designers, landscape architects, contractors, agencies, and government officials to support solution and specification development, provide technical assistance, and apply problem-solving skills in order to maximize NEI product sales. Under the direction of the Regional Sales Director (RSD) and/or District Sales Manager (DSM), the ITSR promotes and sells NEI’s products to both existing and new customers and distributors in an assigned geographic territory. While in consultation with the RSD/DSM, Inside Sales, Product Engineering, and Product Management, work with a moderate level of autonomy to achieve sales goals and customer responsiveness. The sales territory for this position covers IA/MN. Outside Sales Representative Essential Functions Job duties may change over time and additional job functions may become essential. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. § Work as a collaborative member of the NEI Infrastructure team to sell company products. § Conduct in-person and virtual professional sales presentations and obtain favorable specifications for our products. § Utilize Salesforce and other tools to manage prospects, issue quotes, and communicate with broader team. § Develop and implement sales plans and programs to ensure the profitable growth and expansion of NEI Infrastructure products. § Develop a plan of continuing assessment for pricing, distribution, market, customer, and competitor information to keep abreast of new opportunities for NEI Infrastructure. § Recommend development of new products/services and plans for increased market penetration based on market research. § Obtain market intelligence, analyze and develop recommendations for changes, and communicate through proper channels. § Develop a detailed understanding of the sales territory customer base which includes Municipalities, Contractors, Engineers, Supply Houses, Distributors, OEM and competitors which will be used in sales planning, forecasting, and market analysis reports. § Provide a weekly call report and discuss current activity in weekly conference calls. § Investigate customer complaints and claims through on-site visits and work with NEI team to determine cause and develop resolution § Provide assistance to Credit and Collections Manager as necessary to resolve account receivable issues. § Actively participate in industry-related associations as required in order to develop and maintain key networking and business relationships. Outside Sales Representative Skills & Expected Areas of Competence (KSAs) § Excellent verbal and written communication skills: o Demonstrated ability to be an effective communicator with logical, organized and tactical verbal, written, listening and presentation skills. Outstanding interpersonal skills. § Team Oriented: o Demonstrated ability to work as a team, influencing others through strong organizational skills and handle an increasing level of responsibilities. § Self-motivated/Self-discipline: o Demonstrated ability to create clear action plans and act with an inner drive to meet and exceed goals and sales plans. § Consultative Selling: o Demonstrated ability to build and maintain relationships paired with strong analytical skills, and is able to assist in identifying and providing solutions to complex customer issues. § Strong business acumen: o Demonstrated ability to develop sales strategies and implement business plans. § Computer Literacy: o Demonstrated proficiency in basic Microsoft Office software (Word, Excel, Outlook and PowerPoint) and use of a CRM tool (Salesforce). § Civil Infrastructure Construction Acumen (Preferred): o Demonstrated ability to read and interpret civil design drawings, engineering production drawings, and project plans to recommend solutions and create material take-offs. This position description is intended to cover the most significant, ongoing job functions and competency areas. Successful performance in the role will require performing satisfactorily other duties as assigned. Outside Sales Representative Education and Experience Requirements § Bachelor’s degree in Business or Civil/Mechanical/Environmental Engineering, or equivalent combination of education and experience. § 2-4 years of successful face-to-face sales to customers experience required. Licenses/Certifications – Current state issued driver’s license with clean driving record. Outside Sales Representative Physical Requirements Sedentary work. Exerting up to 10 pounds of force occasionally and/or negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects. The worker must be able to access, analyze and otherwise work with, enter information stored in or obtained through the company's computer system, and to communicate effectively with co-workers and third parties who have business dealings with the company's Human Resources operations. Outside Sales Representative Travel Requirements Up to 80% throughout the sales region. Overnight travel expected to be between 2-4 nights per month. Weekend trade shows or sales meetings may be required. Candidates for positions with NEI, Neenah Foundry Company and its subsidiaries must be legally authorized to work in the United States. Verification of employment eligibility will be required at the time of hire. All offers of employment will be conditioned upon successful completion of a post-offer, pre-hire background check and drug screen. Visa sponsorship is not available for this position. NEI,  including Neenah Foundry Company and its subsidiaries is an equal opportunity employer and applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, veteran status, disability status or national origin.  Equal Opportunity Employer/Protected Veterans/Individuals with DisabilitiesThe contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c) See job description

Job DescriptionSUMMARY: The Curriculum Support Specialist (Contractor role) will provide support for curriculum architects, audio/video engineers, and visual designers to create efficient workflows within and across Stride's large-scale online course production. This is an ideal opportunity to develop your educational technology skills with a leader in online education.ESSENTIAL FUNCTIONS: Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties.Support video and audio production.Ensure that online lessons are accessible for all students.Use spreadsheet-based data to manage storyboard elements and course assets.Run scripts to automate course production tasks.Train and oversee work completed by vendor partners.Complete quality assurance checks on online lessons and make fixes when needed.Supervisory Responsibilities: This position has no formal supervisory responsibilities.MINIMUM REQUIRED QUALIFICATIONS:Bachelor's degree ANDOne (1) year of experience in a related field OREquivalent combination of education and experienceCertificates and Licenses: None required.OTHER REQUIRED QUALIFICATIONS: Meticulous attention to detailAbility to understand how various industry-standard and proprietary tools work together across the curriculum-authoring ecosystem to output the desired end-productCreativity and critical thinking to execute operational efficiencies and to find economies of scaleExcellent analytical and problem-solving skillsWriting skills, to communicate information effectively to the business, managers, and technical staffExperience working in a team-oriented, collaborative environmentMicrosoft Office (Outlook, Word, Excel, PowerPoint, Project, Visio, etc.); Web proficiency.Ability to clear required background checkDESIRED QUALIFICATIONS: Experience with large-scale course productionInterest in instructional design, data architecture, and/or curriculum-production operations.WORK ENVIRONMENT: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.This position is virtual and open to residents of the 50 states, D.C.Compensation & Benefits:Stride, Inc. considers a person's education, experience, and qualifications, as well as the position's work location, expected quality and quantity of work, required travel (if any), external market and internal value when determining a new employee's salary level. Salaries will differ based on these factors, the position's level and expected contribution, and the employee's benefits elections.We anticipate this position will pay between $21.43 to $26.46 per hour.This is a temporary/contractor role for 90 days and you will be an employee of Randstad. The upper end of this range is not likely to be offered, as an individual's compensation can vary based on several factors. These factors include, but are not limited to, geographic location, experience, training, education, and local market conditions. Randstad offers a robust benefits package for eligible employees that can include health benefits, retirement contributions, and paid time off.The above job description is not intended to be an all-inclusive list of duties and standards of the position. Incumbents will follow any other instructions, and perform any other related duties, as assigned by their supervisor. All employment is "at-will" as governed by the law of the state where the employee works. It is further understood that the "at-will" nature of employment is one aspect of employment that cannot be changed except in writing and signed by an authorized officer. Job TypeContractorThe above job is not intended to be an all-inclusive list of duties and standards of the position. Incumbents will follow any other instructions, and perform any other related duties, as assigned by their supervisor. All employment is "at-will" as governed by the law of the state where the employee works. It is further understood that the "at-will" nature of employment is one aspect of employment that cannot be changed except in writing and signed by an authorized officer.Stride, Inc. is a Federal Contractor, an Equal Opportunity/Affirmative Action Employer and a Drug-Free Workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected Veteran status age, or genetics, or any other characteristic protected by law.Equal Opportunity Employer/Protected Veterans/Individuals with DisabilitiesThe contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)

MGAC started in 1996 with three simple goals: to do the most interesting and challenging work, to have fun working together, and to build a successful business in the process. Our success is rooted in hiring exceptional people who are driven to do exceptional work on once in a lifetime projects – with the integrity, creativity, and commitment that continues to separate us from our competitors.MGAC's Critical Environments team is seeking to fill this role with a strong Project Manager or Senior Project Manager, with mission critical experience, to support large-scale projects in various locations, including Iowa. If you have the following: - Vertical (ground-up) construction management experience - Worked on a datacenter, hospital, lab, or similar project OR have solid MEP experience in critical environments- Looking to join an owners representative firm with a global presencePlease read on*External-recruiters, thank you, but MGAC's internal recruiting team has got this covered. Does this sound like you?You are an ambitious construction focused, project management professional looking for a modern and energetic business that will empower you to continue growing your career.You have critical environments (data centers, hospitals, etc…. MEP experience) construction management experience.You have a natural curiosity and drive to create, deliver, and communicate a superior client experience.You take smart risks and embrace courageous failures. You listen, learn, and seek to understand multiple perspectives.You support every individual's unique contribution. What you'll be doing (and why you'll love it)The MGAC Critical Environments team is a smart, savvy, and empowered one. They specialize in construction management for building data centers and hospitals. They are industry experts who have been hired by our clients to ensure big building success. As owner's representatives, we help explain complex issues, manage conflicts, and advise on matters that are outside of the owner's sphere of knowledge. We assist the owner in making informed decisions that keep the project on track. As a Project Manager at MGAC, you will lead incredible, resume building, high visibility projects. You'll be an integral part of the team, mentoring and leading, managing schedule, scope, and budget. Our Mid-west based project work is ever expanding. We have a strong company portfolio in this market, and our pipeline is healthy and growing with numerous opportunities on the horizon. Why work with us?With a healthy 25+ year history in North America (and even longer in UK), we are at an exciting stage of growth as a business. There is palpable energy and momentum across the company that is easy to tap into and be inspired by. The people around you are welcoming and go out of their way to make their support known. We are consistent Top Work-Places awardees with a strong employee first culture. Let's chat and we can give you incredible examples of this culture at work. MGAC is founded on an entrepreneurial culture, and you will be encouraged to embrace new ways of doing things, to deliver outcomes and positive experiences that regularly exceed client expectations. We are a global company, yet we are committed to remaining nimble enough to provide our clients with a level of care that our bigger competitors struggle to achieve. Your voice will be heard here, your ideas considered, and your efforts rewarded. Our relatively flat hierarchy means our directors' doors are always open. We want you to work with us to build on a positive culture, to ensure your ideas and valued contributions (which have helped our clients) are recognized when it comes to reviews and appraisals. You will be truly valued and looked after.We support your wellness and promote a healthy blend of work/life balance. We encourage you to take that PTO and offer cutting edge benefits. Top-notch free mental health support services are just the latest to be added to an incredible lineup.And last but not least... we're fun. At least we think so. :-D. There isn't a day that goes by where there isn't deep belly laughter heard in the hallways. And our benefits are big, and we cannot lie. Over the past decade, MGAC has been recognized as a top workplace by the Washington Post, Washingtonian, and Washington Business Journal, affirming MGAC's commitment to fostering a unique and collaborative environment where staff can grow personally and professionally.MGAC's, competitive benefits contribute to our award-winning culture. On your first day of work, employees begin accruing vacation at a rate of 10 hours per month, which is equivalent to 3 weeks each year. Employees also receive 1 day off for their birthday! Sick leave accrues at a rate of 64 hours per calendar year or 8 days annually. Additionally, full-time employees are provided nine paid holidays per calendar year.For more information on MGAC's generous benefits, please visit our careers section on www.mgac.com.**Salary advertised is a broad base and is dependent upon experience, expertise, and location. This salary base does not include the full compensation package, which could include bonus, 401k (8% matching btw) and other stellar benefits. We understand your resume may not be up to date. That's OK, just send us what you have. PI240870399

Date Posted:2024-05-06Country:United States of AmericaLocation:HIA32: Cedar Rapids, IA 400 Collins Rd NE , Cedar Rapids, IA, 52498-0505 USAPosition Role Type:OnsiteThe Computing Solutions Department is seeking a Project Engineer to join the exciting development of a next-generation processing solution in Cedar Rapids, IA. We are focused on applying this solution across a wide variety of Avionics products in safety-critical commercial and military applications. Our team is responsible for the development, certification and sustainment of these data and graphics processing solutions. We are looking for a strong leader with an action-oriented mindset, who is capable of evaluating individual and project performance while anticipating changes. This role will involve a high level of collaboration in order to build and enhance development teams while operating with integrity. The ability to put together a high-fidelity bid is also critical to this role, with the established skill/discipline of capturing high quality scope & ROADS in written form. This position may be eligible for relocation assistance Primary responsibilities:Serves as the engineering project leader for programs developing Avionics products, including coordination of hardware, software, and firmware scope to meet program commitments. Serves as engineering project leader, supplying project management and technical direction during all program phases including pursuit, bidding, planning, execution, and sustainment. Ensures consistency with Collins Aerospace technical consistent engineering processes. Ensures compliance with program and product requirements as reflected in design plans. Leads wide range of entry-level to highly experienced engineers. Demonstrates technical ability in processing platforms and the associated technologies. Maintains awareness of key technologies and the company's competitive position Supports development and transition of products into a manufacturing environment. Supports employment of cost reduction strategies to maximize DTC+ impacts on products. Qualifications/Experience Needed: Typically requires a degree in Science, Technology, Engineering or Mathematics (STEM) unless prohibited by local laws/regulations and minimum 10 years prior relevant experience or an Advanced Degree in a related field and minimum 7 years of experience or in absence of a degree, 14 years of relevant experienceU.S. Person (U.S. citizen, permanent resident, or granted refugee or asylee status) as defined here: https://www.ecfr.gov/current/title-22/chapter-I/subchapter-M/part-120/subpart-C/section-120.62Demonstrated ability to lead large development teams with diverse skillsets and interdependencies between functional groups. Successful leadership experience in developing ruggedized avionics products. Experience managing technical projects including schedule and earned value management, risk management, customer interaction, and briefing executive leadership. Experience with Avionics regulatory and certification requirements: TSO, MIL-STD, DO-160, DO-254, DO-178B/C, DO-297, APR4754A Demonstrated success in balancing system performance and affordability. Strong communicator, able to work with the spectrum of individual contributors to executive leadership. Collins Aerospace, an RTX company, is a leader in technologically advanced and intelligent solutions for the global aerospace and defense industry. Collins Aerospace has the capabilities, comprehensive portfolio, and expertise to solve customers' toughest challenges and to meet the demands of a rapidly evolving global market.#reempowerprogramThis role is also eligible for the Re-Empower Program. The Re-Empower Program helps support talented and committed professionals as they rebuild their capabilities, enhance leadership skills, and continue their professional journey. Over the course of the 14-week program, experienced professionals will gain paid, on-the-job experience, have an opportunity to participate in sessions with leadership, develop personalized plans for success and receive coaching to guide their return-to-work experience. Upon completion of the program, based on performance and contributions participants will be eligible for a career at RTX.Minimum Program Qualifications To qualify for the Raytheon Technologies, Re-Empower Program, candidates should:Be on a career break of one or more year at time of applicationHave prior experience in functional area of interestHave interest in returning in either a full-time or part-time positionOur Avionics team advances flight deck solutions, airborne communications, vision systems, sensors and fire protection for commercial and military customers around the world. That means we're helping people reach their destination safely and keeping pilots, passengers, flight crews, airlines, airports and military personnel connected and informed. And we're providing industry-leading fire protection and safety systems that our customers can count on when it matters most. Are you ready to learn from the most knowledgeable experts in the industry, develop the technologies of tomorrow and reach new heights in your career? Join our Avionics team today.Diversity drives innovation; inclusion drives success. We believe a multitude of approaches and ideas enable us to deliver the best results for our workforce, workplace, and customers. We are committed to fostering a culture where all employees can share their passions and ideas so we can tackle the toughest challenges in our industry and pave new paths to limitless possibility.WE ARE REDEFINING AEROSPACE.Onsite: Employees who are working in Onsite roles will work primarily onsite. This includes all production and maintenance employees, as they are essential to the development of our products.Regardless of your role type, collaboration and innovation are critical to our business and all employees will have access to digital tools so they can work with colleagues around the world - and access to Collins sites when their work requires in-person meetings.Some of our competitive benefits package includes:Medical, dental, and vision insuranceThree weeks of vacation for newly hired employeesGenerous 401(k) plan that includes employer matching funds and separate employer retirement contribution, including a Lifetime Income Strategy optionTuition reimbursement programStudent Loan Repayment ProgramLife insurance and disability coverageOptional coverages you can buy: pet insurance, home and auto insurance, additional life and accident insurance,?critical illness?insurance, group legal, ID theft protectionBirth, adoption, parental leave benefitsOvia Health, fertility, and family planningAdoption AssistanceAutism BenefitEmployee Assistance Plan, including up to 10 free counseling sessionsHealthy You Incentives, wellness rewards programDoctor on Demand, virtual doctor visitsBright Horizons, child and elder care servicesTeladoc Medical Experts, second opinion programAnd more!At Collins, the paths we pave together lead to limitless possibility. And the bonds we form - with our customers and with each other -- propel us all higher, again and again.Apply now and be part of the team that's redefining aerospace, every day.#HotJobThe salary range for this role is 118,000 USD - 246,000 USD. The salary range provided is a good faith estimate representative of all experience levels. RTX considers several factors when extending an offer, including but not limited to, the role, function and associated responsibilities, a candidate's work experience, location, education/training, and key skills.Hired applicants may be eligible for benefits, including but not limited to, medical, dental, vision, life insurance, short-term disability, long-term disability, 401(k) match, flexible spending accounts, flexible work schedules, employee assistance program, Employee Scholar Program, parental leave, paid time off, and holidays. Specific benefits are dependent upon the specific business unit as well as whether or not the position is covered by a collective-bargaining agreement.Hired applicants may be eligible for annual short-term and/or long-term incentive compensation programs depending on the level of the position and whether or not it is covered by a collective-bargaining agreement. Payments under these annual programs are not guaranteed and are dependent upon a variety of factors including, but not limited to, individual performance, business unit performance, and/or the company's performance.This role is a U.S.-based role. If the successful candidate resides in a U.S. territory, the appropriate pay structure and benefits will apply.RTX anticipates the application window closing approximately 40 days from the date the notice was posted. However, factors such as candidate flow and business necessity may require RTX to shorten or extend the application window.RTX is An Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class.Privacy Policy and Terms:Click on this link to read the Policy and Terms

Looking for an AMAZING Career Opportunity? Volt is NOW HIRING a REMOTE - HVAC Customer Support Representative in Fort Myers, Fl! This successful candidate has previous HVAC field service experience with EPA license and is HVAC certified. Job Title: HVAC - Customer Support Representative Location: Fully Remote with occasional need to report to the Fort Myers, FL office for meetings. Compensation: $55,000 - 57,000/ Year - Annual Bonus This is a Direct Hire Opportunity! Schedule: M-F (8am-5PM) You are meant for this job if you: Have an energetic and positive attitude! 2-4 years of field service experience relating to HVAC equipment and heat pumps is a must! EPA license and HVAC certified. Excellent communication skills, written and verbal, with attention to detail and accuracy. Proficient computer skills and in-depth knowledge of relevant software such as MS Office Suite. Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Some key job functions: Provides verbal and written technical assistance to customers on product service, installation, repair, and general product questions for complex multi-family and/or large-scale commercial projects. Troubleshoots errors, diagnoses problems, explains and initiates repairs process (Heat Pumps). Explains and interprets warranty information to customers as they apply to products. Arranges for malfunctioning or defective items to be returned for repair or replacement. Uses computerized system for tracking requests, troubleshooting problems, assessing parts or spares inventory, documenting resolutions, or determining warranty eligibility. Follow-up on calls to ensure resolution and maintain service or maintenance records. Maintains service or maintenance records. Benefits: Health, Vision, Dental, and Life Insurance Yearly Raises Career Advancement Training and Development Annual Bonus If this sounds like the job for you and you meet our qualifications, APPLY NOW for immediate consideration. Your new career awaits! Volt is an Equal Opportunity Employer and prohibits any kind of unlawful discrimination and harassment. Volt is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment on the basis of race, color, religion or belief, national origin, citizenship, social or ethnic origin, sex, age, physical or mental disability, veteran status, marital status, domestic partner status, sexual orientation, or any other status protected by the statutes, rules, and regulations in the locations where it operates. If you are an individual with a disability and need a reasonable accommodation to assist with your job search or application for employment, please contact us at [email protected]. Please indicate the specifics of the assistance needed. Volt does not discriminate against applicants based on citizenship status, immigration status, or national origin, in accordance with 8 U.S.C. § 1324b.Job ID : 421141

Fort Dodge, IA, USAFull time2024-05-14R24_0000012875SUMMARY:The Account Representative drives sales, identifies, and generates opportunities for various types of customers. This role fosters customer satisfaction by maintaining customer contact and managing customer expectations. The Account Representative provides education of Motion Industries products through technical presentations.JOB DUTIES:• Generates new leads by networking, cold calling, researching various directories and internet sites.• Routinely interacts face-to-face with customers to foster strong relationships and maintains satisfaction.• Understands complex requirements from customers for preparation of customized quoting.• Delivers effective sales presentations and ensures technical requirements are met.• Assists with on-site troubleshooting of customers' concerns.• Works with and coordinates vendor resources to build relationships and support sales.• Performs other duties as assigned.• Increases revenue and profitability through generation of new business and further development of existing accounts.EDUCATION & EXPERIENCE:Typically requires a high school diploma or GED. Typically requires industry and sales experience.KNOWLEDGE, SKILLS, ABILITIES:• Excellent written and verbal communication skills.• A proficient understanding of key sales principles and best practices.• Ability to influence customers, while maintaining healthy relationships.• Ability to take initiative and work with limited direction.• Ability to multitask and manage time well.• Ability to use Microsoft Office.• Knowledge of industrial products: power transmission, hydraulic, pneumatic, and industrial products.PHYSICAL DEMANDS:May be required to be on-call nights or weekends, depending on need.COMPANY INFORMATION:Motion Industries offers an excellent benefits package which includes options for healthcare coverage, 401(k), tuition, reimbursement, vacation, sick, and holiday pay.Not the right fit? Let us know you're interested in a future opportunity by joining our Talent Community on jobs.genpt.com or create an account to set up email alerts as new job postings become available that meet your interest!GPC conducts its business without regard to sex, race, creed, color, religion, marital status, national origin, citizenship status, age, pregnancy, sexual orientation, gender identity or expression, genetic information, disability, military status, status as a veteran, or any other protected characteristic. GPC's policy is to recruit, hire, train, promote, assign, transfer and terminate employees based on their own ability, achievement, experience and conduct and other legitimate business reasons.Where permitted by applicable law, successful applicants must be fully vaccinated against COVID-19 prior to start date. COVID-19 vaccination is a condition of employment, subject to an approved accommodation, and proof of vaccination will be required on or prior to start date.GPC conducts its business without regard to sex, race, creed, color, religion, marital status, national origin, citizenship status, age, pregnancy, sexual orientation, gender identity or expression, genetic information, disability, military status, status as a veteran, or any other protected characteristic. GPC's policy is to recruit, hire, train, promote, assign, transfer and terminate employees based on their own ability, achievement, experience and conduct and other legitimate business reasons.See DescriptionPI240975756

Job Summary: The University of Iowa Hospitals and Clinics department of Patient Financial Services is seeking a Revenue Cycle Representative (RCR) for an entry-level customer service and financial related position in the healthcare industry. The RCR in the Self-Pay, Analytics, Revenue Cycle Counseling (SPARC) division will provide a consistent, efficient, and high-level quality customer service for patients via phone and face-to-face. Patient Billing Services (PBS) RCR's provide exceptional customer service to our external customers: patients, insurance contacts, etc; as well as internal customers. You will support UIHC's "Service Excellence" standards to all our customer groups, utilize tools and processes to make independent decisions and will maintain integrity and treat internal and external customers respectfully. The PBS RCR will work in a fast paced, high pressure and high-volume incoming call environment, outbound call environment, and face-to-face environment when financially counseling patients related to patient billing. RCR's will financially counsel patients as it applies to their healthcare accounts, provide patient estimates, collect appropriate self-pay balances, establish payment arrangements, and counsel patients on financial assistance. Resolve customer, staff, and public inquiries, and take appropriate follow-up action. Provide consistent and comprehensive information in writing, and verbally to patients, outside agencies and various administrative and management personnel regarding all third parties, patient billing and financial counseling activities. The PBS RCR must have the ability to exhibit compassion and empathy when working directly with patients and/or their families. In addition, this person must have an ability to prioritize and coordinate inquiries and concerns of patients, staff, administration and public in a diverse professional and patient population. This position is primarily a combination of remote and onsite (hybrid) work locations. Remote work must be performed at an offsite location within the State of Iowa. Training will be held either on ONSITE at the HSSB building or via zoom, with location and length of training determined by the supervisor. Remote eligibility will be evaluated upon a satisfactory job training opportunity. Per policy, work arrangements will be reviewed annually, and must comply with the remote work program and related policies and employee travel policy when working at a remote location. Position Responsibilities: Analyze and verify patient demographic, insurance eligibility and financial information/responsibility for accurate claim submission and reimbursement. Resolve patient billing account concerns in order to obtain appropriate reimbursement and patient satisfaction in partnership with PFS management, UIHC Patient Representatives and UIHC Clinical Teams. Provide financial counseling to patients and families to ensure they are advised of their financial obligations, with appropriate financial arrangements made according to the hospital's financial policy. Document, correct and assure the accurate information is in the patient billing system. Take payments, establish payment arrangements, counsel, and coordinate available financial assistance with patient as necessary. Verify eligibility of benefits, patient liability and non-covered exceptions; confirm all steps necessary have been taken to adjudicate claims and billing while providing outstanding customer service. Resolves statement edits to ensure correct and timely billing occurs. Contacts appropriate third-party payers in order to verify eligibility of benefits, patient liability, non-covered exceptions. Be expected to maintain a high-level of accuracy to meet productivity and quality requirements. Communicate with providers, payers, patients, internal departments, co-workers, and Coordinator's to resolve issues. Maintain extensive knowledge and expertise based around payer regulations/policies, financial classifications, and financial assistance programs. Build and maintain solid working relationships with clinical staff, referral sources, insurance companies, medical providers and public. Classification Title: Revenue Cycle Representative (Patient Billing Services) Department: Patient Financial Services Staff Type: Professional & Scientific Pay Grade: 2B Percent of Time: 100% Schedule: Monday - Friday, 8:00am - 5:00pm Location: Hospital Support Services Building (HSSB) located in Coralville, IA This position is primarily a combination of remote and onsite (hybrid) work locations. Remote work must be performed at an offsite location within the State of Iowa. Training will be held either on ONSITE at the HSSB building or via zoom, with location and length of training determined by the supervisor. Remote eligibility will be evaluated upon a satisfactory job training opportunity. Per policy, work arrangements will be reviewed annually, and must comply with the remote work program and related policies and employee travel policy when working at a remote location. Equipment Onsite - The department will provide a workstation which contains 3 (three) monitors, laptop/power cord, docking station/power cord, keyboard, mouse, headset, and desk supplies can be found in the supply closet. Hybrid - while working onsite, the department will provide a workstation which contains 3 (three) monitors, a laptop/power cord, docking station/power cord, keyboard, mouse, headset, and desk supplies. When working offsite, the employee will take their laptop/power cord to carry back and forth, a second docking station/power cord to keep offsite. Prior to working offsite, the employee, at their own expense, will need to supply 2 (two) monitors, a keyboard, a mouse, and provide a screen shot of the domicile internet speed (minimum 30mb download and 10mb upload) and a picture of the office setup. Remote - when working offsite, the department will provide the employee a laptop/power cord, docking station/power cord, headset. Prior to working offsite, the employee, at their own expense, will need to supply 2 (two) monitors, a keyboard, a mouse, and provide a screen shot of the domicile internet speed (minimum 30mb download and 10mb upload) and a picture of the office setup.Education Requirement: Bachelor's degree or equivalent combination of education and relevant experience. Required Qualifications: 6 months or more of related customer service experience in a professional, financial or health care related environment. Strong attention to detail and proven ability to gather and analyze data and keep accurate records. Proficiency with computer software applications, i.e. Microsoft Office Suite (Excel, Word, Outlook, PowerPoint) or comparable programs and an ability to quickly learn and apply new systems knowledge. Demonstrated ability to handle complex and ambiguous situations with minimal supervision. Self-motivated with initiative to seek out additional responsibilities, tasks, and projects. Effective communication skills (written and verbal), active listening skills and the ability to maintain professionalism while handling difficult situations with callers or customers. Successful history collaborating in a fast-paced team environment. Desired Qualifications & Experience: Demonstrated ability to maintain or improve established productivity and quality requirements. Familiarity with medical terminology. Knowledge of Health Insurance Portability and Accountability Act (HIPAA) laws. Knowledge of healthcare billing (healthcare revenue cycle); insurance, and/or federal and state assistance programs. Experience identifying opportunities for improvement and making recommendations and suggestions. Experience with multiple technology platforms such as Epic, Cirius ACD, and/or GE. Ability to drive results and foster accountability throughout the team and organization. Maintain current awareness of industry trends and continually strive for improvement with both technical and professional skills. Bi-lingual skills in a foreign language (Spanish and/or French highly preferred). Application Process: In order to be considered for an interview, applicants must upload the following documents and mark them as a "Relevant File" for the submission: Resume (optional) Cover Letter Job openings are posted for a minimum of 14 calendar days and may be removed from posting and filled any time after the original posting period has ended. Applications will be accepted until 11:59 PM on the date of closing. Successful candidates will be required to self-disclose any conviction history and will be subject to a criminal background check and credential/education verification. Up to 5 professional references will be requested at a later step in the recruitment process. Successful candidates will require a work arrangement form to be completed upon the start of your employment. Per policy, work arrangements will be reviewed annually, and must comply with the remote work program and related policies and employee travel policy when working at a remote location. For additional questions, please contact Zachary Schmidt at [email protected]. Applicant Resource Center - Need help submitting an application or accepting an offer? Support is available! Our Applicant Resource Center is now open in the Fountain Lobby at the Main Hospital. Hours: Tuesdays & Thursdays 2:00pm - 4:00pm Or by appointment - Contact [email protected] to schedule a time to visit.Additional Information Classification Title: Revenue Cycle Representative Appointment Type: Professional and Scientific Schedule: Full-time Work Modality Options: Hybrid within Iowa Compensation Pay Level: 2B Contact Information Organization: Healthcare Contact Name: Zachary Schmidt Contact Email: [email protected]