Technical Support Specialist Salary in Iowa, USA

JOB GOAL:To advance the college's mission, vision, principles, values and strategic initiatives through continuous improvement decisions.GENERAL JOB SUMMARY: Under direct supervision, answer phone calls for the One Stop Office during peak periods. The position also involves working with confidential information. This position will work variable hours between 8 am and 5 pm from Monday to Friday and will work around student class schedules. UNIVERSAL CORE COMPETENCIES: Advocate for Continual Improvement- empowering each other to identify opportunities for excellence.Collaborate with Mutual Accountability- working together with a willingness to take ownership and account for our actions. Champion Service- anticipating needs and create a welcoming, diverse, and inclusive environment. Perseverance- commitment to excellence even in the face of adversity or delay in achieving success. Lead- regardless of title, through positive influence. DUTIES/RESPONSIBILITIES:Answer questions via the phone regarding financial aid, registration, billing and AdmissionsPerform limited duties to assist students with financial aid and registration. Receive and process Financial Aid and Enrollment documentation. Performs other related work duties as assigned.PERFORMANCE EXPECTATIONSMust be enthusiastic, self-motivated and energetic with the ability to meet and deal effectively with students, parents, college personnel and the community we serve.Work efficiently and effectively in an environment that at times can be stressful and have frequent interruptions.High level skills in the application of collaborative, organizational, interpersonal and communication skills-oral and written.Possess strong multi-tasking skills.Requires strong organizational skills, good communication skills and attention to detail. Welcome, value, and nurture people of all backgrounds, perspectives, and experiences, as well as support and promote an environment that accepts differences. The statements contained herein reflect general details as necessary to describe the essential job duties/responsibilities and performance expectations of the job, which should not be considered an all-inclusive listing of work requirements. Individuals may perform other duties as assigned.PHYSICAL ACTIVITIES WITH/WITHOUT REASONABLE ACCOMMODATION:Position involves working in an office setting. Occasional (10-33%) standing, pushing, pulling and grasping. Frequent (34-66%) reaching and viewing a computer and other types of close visual work. Constant (67-100%) sitting, walking, repetitive motion, talking and hearing. MINIMUM QUALIFICATIONS:High School Diploma.Preference given to those with call center experience.Must type 50 WPM.EEO AA/STATEMENT:Kirkwood Community College shall not engage in nor allow unlawful discrimination against any employee or applicant for employment. This includes all employment practices, hiring practices, and unwelcome harassment of applicants or employees based on race, color, national origin, creed, religion, sex, sexual orientation, gender identity, age, disability, genetic information or actual or potential parental, family, marital status or veteran status. If you have questions or complaints related to compliance with the policy please contact the Vice President of Human Resources at Kirkwood Community College, 313 Kirkwood Hall, 6301 Kirkwood Blvd., SW, Cedar Rapids, IA 52404, Telephone: 319-398-5572, Email: [email protected] or the director of the Office for Civil Rights U.S. Department of Education, John C. Kluczynski Federal Building, 230 S. Dearborn Street, 37th Floor, Chicago, IL 60604-7204, Telephone: (312) 730-1560 Facsimile: (312) 730-1576, TDD (800) 877-8339 Email: [email protected].

Job DescriptionThe Customer Care and Technical Support Representative, Level 1 will be responsible for resolving technical issues and providing excellent customer service presented to the company through our support channels - phone, web, chat and email. Resolves issues and problems that are reported directly by the customers (parents and students) and is also responsible for escalating issues that were not resolvable by workflows to the appropriate Tiered support team with urgency. Issues that will be resolved include, but may not be limited to: technical assistance with the use of K12-provided equipment (desktops/laptops/monitors/printers), such as troubleshooting start-up/log-in issues, hardware damage, and software viruses; general application support with the K12 suite of learning systems and business applications; ordering/replacing materials and computer equipment. Certificates and Licenses: none requiredResidency Requirements: Remote Worker, U.S. residents of the 50 states, and D.C. NOTE: We anticipate this position will pay $16.50 per hour. This is a temporary/contractor role, and you will be an employee of Randstad.The Customer Care and Technical Support Representative, Level 1 will be responsible for resolving technical issues and providing excellent customer service presented to the company through our support channels - phone, web, chat and email. Resolves issues and problems that are reported directly by the customers (parents and students) and is also responsible for escalating issues that were not resolvable by workflows to the appropriate Tiered support team with urgency. Issues that will be resolved include, but may not be limited to: technical assistance with the use of K12-provided equipment (desktops/laptops/monitors/printers), such as troubleshooting start-up/log-in issues, hardware damage, and software viruses; general application support with the K12 suite of learning systems and business applications; ordering/replacing materials and computer equipment. Over 20 years ago, Stride was founded to provide personalized learning - powered by technology. We reached students where they were in their own journeys. We knocked down their barriers to great education. And we gave every learner equal opportunity to succeed - however they defined success. Stride innovated the learning experience with online and blended learning that prepared them for their lives ahead.Stride is a community of passionate leaders. Whether teachers, engineers, curriculum writers, or financial managers - whatever your expertise or role, we all work to empower futures through learning. And changing the trajectory of learning itself is one of our greatest missions. Join us in developing more effective ways to learn and helping learners build the skills and confidence they need to make their way forward in life.ESSENTIAL FUNCTIONS: Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties.Respond to technical issues related to K12 proprietary systems, hardware, and software and networking both in written word and orally via telephone. Assist customers by diagnosing problems and providing resolutions for technical and service issues using troubleshooting techniques and tools to identify products/systems/hardware that are defective and follow guidelines in issuing service or replacements. Advise / educate customers within procedural guidelines to ensure a complete solution to their technical or service questions. Answer questions about installation, operation, configuration and usage of assigned equipment, documents and assigns customer problems for resolution using support ticketing and CRM software. Remain knowledgeable of K12's proprietary systems, various hardware product lines, current industry products and technologies. Escalate more complex issues with proprietary systems to next tiered support team with urgency and/or escalate more complex hardware equipment issues to manufacturer. REQUIRED QUALIFICATIONS:High School Diploma OR Currently pursuing a BS/BA or MS/MA degree) OR Equivalent combination of education and experience System Requirements:Our work from home members are required to have and maintain High-speed internet connection. At the minimum 50Mbps download speed and 10Mbps upload speed, if not competing with other household users. For the sake of call quality, satellite, DSL, data plans, wireless or dial-up services are not compatible.Some Internet service providers enable what is called SIP ALG (Session Initiation Protocol Application Layer Gateway). This interferes with our systems and must be disabled by the provider.Ethernet connection is preferred.DESIRED QUALIFICATIONS:Prior experience with K12/Stride Previous customer service work Previous experience in call-center environment Physical requirements: sedentary work, fluent typing, listening, speaking, extensive reading, repetitive motions, and extended computer usage. Thorough knowledge of home-based connectivity support Ability to work in high call volume environment Strong telephone and email etiquette Strong verbal and written communication skills Own or have daily access to a smart device where Apps can be downloaded/accessed (i.e., phone, tablet) Ability to maintain a professional home office without distraction during our hours of operation Attend virtual training via web cam Expertise in PC and Internet applications and use Ability to communicate with customers effectively through various communication channels, such as: phone, voicemail, email, chat, etc. Proficiency in Microsoft Office (Outlook, Word, Excel, PowerPoint, etc.) Proficiency in web-based applications (Salesforce experience a plus) Consultative approach to customer service Strong problem solving and analytical skills with a solutions-oriented approach Ability to work both independently and within a team-oriented environment Resilient and contributes to fostering positive team morale Ability to prioritize effectively and manage competing priorities to deliver and drive results Ability to own and execute projects Ability to respond appropriately to feedback and guidance Detail-oriented Expertise in Microsoft Windows 7, 8, 10 and XP Operating Systems High level of quality and accountability for work product Ability to travel 10% of the time (minimal if any e.g. team building activity) Ability to clear required background check Compensation & Benefits: Stride, Inc. considers a person's education, experience, and qualifications, as well as the position's work location, expected quality and quantity of work, required travel (if any), external market and internal value when determining a new employee's salary level. Salaries will differ based on these factors, the position's level and expected contribution, and the employee's benefits elections. Offers will typically be in the bottom half of the range.We anticipate this position will pay $16.50 per hour. This is a temporary/contractor role and you will be an employee of Randstad. This salary is not guaranteed, as an individual's compensation can vary based on several factors. These factors include, but are not limited to, geographic location, experience, training, education, and local market conditions. Randstad offers a robust benefits package for eligible employees that can include health benefits, retirement contributions, and paid time off.WORK ENVIRONMENT:The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.This is a remote, work-from-home (WFH), position and open to residents of the U.S. 50 states and D.C.The above job is not intended to be an all-inclusive list of duties and standards of the position. Incumbents will follow any other instructions, and perform any other related duties, as assigned by their supervisor. All employment is "at-will" as governed by the law of the state where the employee works. It is further understood that the "at-will" nature of employment is one aspect of employment that cannot be changed except in writing and signed by an authorized officer.Job TypeContractorThe above job is not intended to be an all-inclusive list of duties and standards of the position. Incumbents will follow any other instructions, and perform any other related duties, as assigned by their supervisor. All employment is "at-will" as governed by the law of the state where the employee works. It is further understood that the "at-will" nature of employment is one aspect of employment that cannot be changed except in writing and signed by an authorized officer.Stride, Inc. is a Federal Contractor, an Equal Opportunity/Affirmative Action Employer and a Drug-Free Workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected Veteran status age, or genetics, or any other characteristic protected by law.Equal Opportunity Employer/Protected Veterans/Individuals with DisabilitiesThe contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)

Hybrid - Des Moines, IA18-month Contract (W2), Weekly Pay (40 hours/week)Desired Start Date: 4/29/2024Calculated Hire is in search of a Loan Documentation Specialist for our Fortune 100 Financial Services company. You will be responsible for the following components:Job Description:Covers jobs responsible for managing complex and sensitive customer issues which can include estate care resolution (life events), remediations, and/or settlements.Functions include assessing wide-ranging customer circumstances, conducting extensive research, determining appropriate courses of action, documenting/communicating finding, and supporting the issue through direct mediation as applicable.Manages stakeholder relationships with customers, family members, legal representatives, and business partners.Team Duties:-This team manages and supports the control step-The team is part of the recovery department, and is a last stop in the settlement review process-The largest portion of the case review is in Credit Cards-Daily and weekly reports are received, the contractor will receive a control or process and each day they work the accounts-The team is not customer facing-This is not an entry level positionYears of Experience required:2+ year of relevant professional experienceDesired Experience:-Root cause analysis-Understanding credit cards, that is the main department-Payment research-Litigation exposure specifically civil procedure-Partnering with 3rd party law firms-Working independently and being resourceful-Enterprise/corporate environment backgroundTechnical Skills Required:-EXCEL experience is very valuable in this rolePreferred Industry Experience:-Financial services background is needed

Company DescriptionEurofins Scientific is an international life sciences company, providing a unique range of analytical testing services to clients across multiple industries, to make life and our environment safer, healthier and more sustainable. From the food you eat, to the water you drink, to the medicines you rely on, Eurofins works with the biggest companies in the world to ensure the products they supply are safe, their ingredients are authentic and labelling is accurate.Eurofins is the global leader in food, environment, pharmaceutical and cosmetic product testing and in agroscience Contract Research Organisation services. Eurofins is one of the market leaders in certain testing and laboratory services for genomics, discovery pharmacology, forensics, advanced material sciences and in the support of clinical studies, as well as having an emerging global presence in Contract Development and Manufacturing Organisations. The Group also has a rapidly developing presence in highly specialised and molecular clinical diagnostic testing and in-vitro diagnostic products.In over just 30 years, Eurofins has grown from one laboratory in Nantes, France to 55,000 staff across a decentralised and entrepreneurial network of 900 laboratories in over 50 countries. Eurofins offers a portfolio of over 200,000 analytical methods to evaluate the safety, identity, composition, authenticity, origin, traceability and purity of biological substances and products.In 2020, Eurofins generated total revenues of EUR € 5.4 billion, and has been among the best performing stocks in Europe over the past 20 years.Job Description1st Shift (Monday - Friday) 8am - 5pm1.Responsible for facilitating the exchange of information between clients and the technical/administrative staff of the lab via email and phone.2. Responds to client requests in the timeframe set by the Service Level Agreement.3. Ensures clients receive clear communication, good service, and fast turn-around times.4. Clearly translates and explains technical information, sample and/or testing problems to clients.5. Monitors turn-around-times to support accurate quotations to clients and keeps Client Services Manager informed of deviations.6. Coordinates and track sample data for clients requiring special account monitoring or reporting procedures. Maintain appropriate follow-up with accounts to ensure customer satisfaction.7. Understands when and how to file customer complaints.8. Able to answer basic questions and know where to find information, through technical managers and/or specialists within department, or other available electronic resources.9. Exercises understanding of major ENAC service offerings and some understanding of other lab offerings.10. Assists in maintaining, ordering, and shipping supplies to clients.11. Clerical support to include, but not limited to, quote preparation.12. Manages time in a manner that ensures productivity.13.Able to use and have working knowledge of required systems.14. Maintains an orderly, clean, and safe work area.15.Ensures that proprietary methodologies are not disclosed to non-employees except as approved by Management.16. Maintains cooperative working relationships with company employees. This includes "intra" and "inter" Business Unit employees.17.Promotes the company image through the exercising of sound and ethical business practices as related to the public and our customers.18.Possesses basic knowledge of relevant industry field as assigned.19.Awareness of client service role within the organization. Acts as representative of the client.20. Displays positive attitude and willingness to learn new skills.21.Other duties as assigned.QualificationsExcellent interpersonal, organizational, and analytical skills.Excellent communication skills. Responsive, independent problem solver and action oriented Team player - displays positive attitude and willingness to learn new skills.Undergraduate degree in scientific field of study with no experience OR Associate degree with 2 years of client management or customer service experience.Customer service experience preferred, Experience in a laboratory environment preferred, Some college training in science, or science background, or equivalent preferred.Candidates must be within a commutable distance of Des Moines.Additional InformationAll your information will be kept confidential according to EEO guidelines.Eurofins is aM/F, Disabled, and Veteran Equal Employment Opportunity and Affirmative Action employer.Eurofins is aM/F, Disabled, and Veteran Equal Employment Opportunity and Affirmative Action employer.

Job DescriptionSUMMARY: The Curriculum Support Specialist (Contractor role) will provide support for curriculum architects, audio/video engineers, and visual designers to create efficient workflows within and across Stride's large-scale online course production. This is an ideal opportunity to develop your educational technology skills with a leader in online education.ESSENTIAL FUNCTIONS: Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties.Support video and audio production.Ensure that online lessons are accessible for all students.Use spreadsheet-based data to manage storyboard elements and course assets.Run scripts to automate course production tasks.Train and oversee work completed by vendor partners.Complete quality assurance checks on online lessons and make fixes when needed.Supervisory Responsibilities: This position has no formal supervisory responsibilities.MINIMUM REQUIRED QUALIFICATIONS:Bachelor's degree ANDOne (1) year of experience in a related field OREquivalent combination of education and experienceCertificates and Licenses: None required.OTHER REQUIRED QUALIFICATIONS: Meticulous attention to detailAbility to understand how various industry-standard and proprietary tools work together across the curriculum-authoring ecosystem to output the desired end-productCreativity and critical thinking to execute operational efficiencies and to find economies of scaleExcellent analytical and problem-solving skillsWriting skills, to communicate information effectively to the business, managers, and technical staffExperience working in a team-oriented, collaborative environmentMicrosoft Office (Outlook, Word, Excel, PowerPoint, Project, Visio, etc.); Web proficiency.Ability to clear required background checkDESIRED QUALIFICATIONS: Experience with large-scale course productionInterest in instructional design, data architecture, and/or curriculum-production operations.WORK ENVIRONMENT: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.This position is virtual and open to residents of the 50 states, D.C.Compensation & Benefits:Stride, Inc. considers a person's education, experience, and qualifications, as well as the position's work location, expected quality and quantity of work, required travel (if any), external market and internal value when determining a new employee's salary level. Salaries will differ based on these factors, the position's level and expected contribution, and the employee's benefits elections.We anticipate this position will pay between $21.43 to $26.46 per hour.This is a temporary/contractor role for 90 days and you will be an employee of Randstad. The upper end of this range is not likely to be offered, as an individual's compensation can vary based on several factors. These factors include, but are not limited to, geographic location, experience, training, education, and local market conditions. Randstad offers a robust benefits package for eligible employees that can include health benefits, retirement contributions, and paid time off.The above job description is not intended to be an all-inclusive list of duties and standards of the position. Incumbents will follow any other instructions, and perform any other related duties, as assigned by their supervisor. All employment is "at-will" as governed by the law of the state where the employee works. It is further understood that the "at-will" nature of employment is one aspect of employment that cannot be changed except in writing and signed by an authorized officer. Job TypeContractorThe above job is not intended to be an all-inclusive list of duties and standards of the position. Incumbents will follow any other instructions, and perform any other related duties, as assigned by their supervisor. All employment is "at-will" as governed by the law of the state where the employee works. It is further understood that the "at-will" nature of employment is one aspect of employment that cannot be changed except in writing and signed by an authorized officer.Stride, Inc. is a Federal Contractor, an Equal Opportunity/Affirmative Action Employer and a Drug-Free Workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected Veteran status age, or genetics, or any other characteristic protected by law.Equal Opportunity Employer/Protected Veterans/Individuals with DisabilitiesThe contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)

Do you have experience or interest in working work-study (student employment), institutional loans, private loans, and grants? Are you looking for an opportunity to work on a team and interact with parents and students regarding their financial aid eligibility requirements? If you answered "Yes!", the Loans and Work-Study Support Specialist with the Office of Student Financial Aidposition at the University of Iowa, may be the career move for you! WHAT YOU'LL DO: In this role, the Loans and Work-Study Support Specialist will support and provide guidance to the Processing and Verification team. This role will work collaboratively across the Office of Student Financial Aid and provide support to the Funds Manager Team. This role will work with work-study (student employment), institutional loans, private loans, HRSA Health Workforce loans, Pell Grants, Direct Loans, and TEACH Grants. The Loans and Work-Study Support Specialist will also have an opportunity to: Assists with reviewing/approving/denying Institutional Loan requests through DocuSign and entering approved loans into MAUI (internal system). Assists with the Work Study Changes task bucket. Assists with the Institutional Emergency Loan Fund (Self Service Loans) and the UI Institutional & Health Profession Educational Loan Funds. Assists with any work required to complete Federal Direct Loans (subsidized, unsubsidized, HUNSUB, PLUS, & Graduate PLUS), Federal Pell Grant, Federal TEACH programs etc. This includes Common Origination and Disbursement (COD) record reporting, reject record troubleshooting and resolution, and monthly external reconciliation. *For a full job description, including all duties and competencies expected, please e-mail the contact listed below.About the Department: The Office of Student Financial Aid assists students with the costs of their educational investment. Our committed team of professionals works in partnership with families, providing information on available options and assisting with the financial aid process.This position is eligible for hybrid work within Iowa and will require a work arrangement form to be completed upon the start of your employment. Per policy, work arrangements will be reviewed annually, and must comply with the remote work program and related policies and employee travel policy when working at a remote location.POSITION QUALIFICATIONS Required: Bachelor's degree or an equivalent combination of education and experience is required. Experience working in a post-secondary academic setting or in another sector dealing with budgeting, counseling, and/or education, typically six months to one year. Communicating for effective relationships: Demonstrates a working proficiency, knowledge and application of the communication techniques and relationship building skills that develop the ability to work with a variety of individuals and groups in a constructive and collaborative manner. Effective presentation skills: Demonstrates a working proficiency in preparing and delivering effective presentations; typically demonstrated with six months to one year of public speaking. Accuracy and attention to detail: Demonstrates a working proficiency in understanding of the necessity and value of accuracy and attention to detail; ability to process information with high levels of accuracy. Data gathering and analysis: Demonstrates a working proficiency and knowledge of data gathering and analysis tools, techniques and processes; ability to use these to gather and analyze data for a specific or variety of needs and/or projects. Working proficiency with Microsoft Excel, Word, and Outlook. Desired: Minimum 1 year of Financial Aid Office experience. Demonstrates a Basic proficiency level in: The knowledge of University of Iowa policies, procedures, and regulations. Demonstrates a Working proficiency level in: The knowledge of and the ability to develop and implement financial aid programs and policies to attract outstanding students and help them finance their course of study. The knowledge of needs analysis and federal verification along with a basic understanding of Federal Methodology. TO APPLY To be eligible for consideration, applicants must upload both of the following and mark them each as a "Relevant File" to the job submission: • a resume and a • cover letterJob openings are posted for a minimum of 14 calendar days and may be removed from posting and filled any time after the original posting period has ended. Successful candidates will be required to self-disclose any conviction history and will be subject to a criminal background check. Compensation: Anticipated salary $41,000-commensurate dependent upon qualifications. Salary will be discussed at time of interviews.Reach out to Monica Frank to learn more about benefits, compensation practices, and career development opportunities.Click here to learn more about why you should join the UI!Additional Information Classification Title: Financial Aid Counselor Appointment Type: Professional and Scientific Schedule: Full-time Work Modality Options: Hybrid within Iowa Compensation Pay Level: 3A Starting Salary Minimum: 41,000 Starting Salary Maximum: to commensurate Contact Information Organization: Provost Contact Name: Monica Frank Contact Email: [email protected]

Role :-Desktop Support Technician with networking ExperienceLocation :-Ames, IAJob Description :-This position is for an experienced technician on the Desktop Support team responsible for partnering with both IT design teams and Level 1 Service Desk to provide support for core infrastructure and desktop technologies standard to operating environment.Responsibilities for this position may include but are not limited to:Primary desktop support for Windows Operating System, Mobile Device Management Infrastructure, Video Conferencing systems, and IT-to-IT support for all of Workforce Enablement product.Responsible for technical troubleshooting, data gathering and GAP analysis for issues impacting end users globally.Ensures consistent processes, procedures and technologies are utilized across enterprise environment.Understand and follow direction provided by the team leads and managers of different products and towers.Document recurring issues in the Knowledge BaseDocument in detail case status and tasks / work completed with end users in the ITSM systemFollow the critical incident processFollow required safety protocols and complete regular trainings on safety and complianceRequired Qualifications:Bachelor's degree in IT or Computer Science preferredTechnologies - Candidate must have 5 years combined experience and be proficient in supporting the following technologies:Mobile Device Management and Mobile Web Apps, iOS, etc.Active Directory Administration and Infrastructure DesignWindows 10 Operating System advanced troubleshooting; proficient using Windows registryMicrosoft Office Suite (2010/2016) advanced troubleshooting.Hardware troubleshooting with the ability to pinpoint hardware vs. software issueGeneral knowledge/troubleshooting for NetworkingGeneral knowledge of Microsoft IntunePrintersVideo Conferencing system supportOffice 365 support and advanced troubleshootingUnderstand and troubleshoot Azure MFADesktop imagingStrong customer service skillsExperience in desktop and notebook hardware, operating systems and desktop software. Experience with writing business requirements, process flows, functional and technical specifications, test scripts, and end user documentation. Strong data analysis skillsAnalytical & Problem-Solving Skills - Demonstrated strong analytical & problem-solving skills - able to analyze given situations, develop mental models of complex problems, and identify & recommend approaches to solving them. Demonstrated ability to develop and communicate a compelling business case for use of IT through strong understanding of business drivers and opportunities. Demonstrated ability to see the bigger picture, denote how processes/tools will impact other processes/tools. Ability to communicate with transparency the impact and risks with mitigation. Ability to think not necessarily outside of the box, but to think creatively within defined constraints.Teamwork/Interpersonal Skills - Ability to lead through influence, influence/partner with geographically dispersed colleagues; build alignment using appropriate methods. Demonstrates an inclusive, collaborative style to ensure results are obtained and supported. Strong facilitation skills and ability to work with various support functions and regional offices. Strong collaboration across multiple management levels and organizations. Liaisons with cross functional teams leading lean sigma process improvement initiatives. Technical mentor and training coordinator for global L1 and L2 support organizations.Business Knowledge - Experience in one or more IT delivery teams. Aware of operating environments and cultures outside the US. Understands how business strategies, plans and regional IT needs vary among and the impact this may have on service delivery globally, regionally, locally. Demonstrated working experience of consultancy to provide business solutions - requirements, alternatives, design, construction, architecture, implementation.Preferred Qualifications:Support Certifications, desired:Microsoft Certified ProfessionalMicrosoft Certified Solutions Expert (Messaging; SharePoint)Microsoft Certified Technology Specialist

You deserve the job you loveVolt is immediately hiring for Business Support Specialist In Wilmington, Delaware. As a Business Support Specialist you will: You will join a successful team of Remote Technical Support Engineers and Scheduling Coordinators delivering day-to-day support services for Life Science and Chemical Analysis customers. Your primary role will be to support the Worldwide Remote Engineers and Scheduling teams through the implementation of a new, groundbreaking customer communication/ticket logging system & scheduling service. This is an excellent opportunity to work in a world-class organization as part of a high-profile project. Learn current support processes and tools (SAP based) for communication/ticket management Learn how the current processes work and what needs to adapt Perform testing of the new Customer Communication/Ticket Management (SAP based) tools May serve as a liaison between Information Technology, user groups and functional departments. Help deploy training for the support staff in upcoming releases Provide "on-the fly" support for functional application software and business processes during release phase Collaborate closely directly with customers when required Feedback status updates (challenges, successes, change requests, etc.) to the project team Support any subsequent rollouts and enhancement rollouts across the globe This is a full time contingent opportunity.The ideal candidate will have: Minimum Bachelor's Degree (all courses accepted, but preference for Chemistry, Life Sciences, STEM or Project Management based fields) Experience of operating in a laboratory and/or project management capacity desirable. Superb communication and people skills - able to communicate with stakeholders at all levels. Ability to work as part of a multicultural, cross-country team. Excellent time management skills. The ability to organize and prioritize your workload effectively. A strong valuation of processes and the ability to follow them accordingly with good attention to detail The ability to set customer expectations and balance customer requirements with business needs Pay Rate: $22.00 - $24.50 per hour *Pay range offered to a successful candidate will be based on several factors, including the candidate's education, work experience, work location, specific job duties, certifications, etc.Qualified candidates should APPLY NOW for immediate consideration! Please hit APPLY to provide the required information, and we will be back in touch as soon as possible.Benefits: Volt offers benefits (based on eligibility) that include the following: health, dental, vision, term life, short term disability, AD&D, 401(k), Sick time, and other types of paid leaves (as required by law), Employee Assistance Program (EAP).Volt is an Equal Opportunity Employer and prohibits any kind of unlawful discrimination and harassment. Volt is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment on the basis of race, color, religion or belief, national origin, citizenship, social or ethnic origin, sex, age, physical or mental disability, veteran status, marital status, domestic partner status, sexual orientation, or any other status protected by the statutes, rules, and regulations in the locations where it operates. If you are an individual with a disability and need a reasonable accommodation to assist with your job search or application for employment, please click here or call (866) 898-0005. Please indicate the specifics of the assistance needed.Volt does not discriminate against applicants based on citizenship status, immigration status, or national origin, in accordance with 8 U.S.C. § 1324b. The company will consider for employment qualified applicants with arrest and conviction records in a manner that complies with the San Francisco Fair Chance Ordinance, the Los Angeles Fair Chance Initiative for Hiring Ordinance, and other applicable laws. __PRESENT__PRESENTJob ID : 423989

Job DescriptionThe plant technical specialist provides technical work and directs others in technical work in the planning, designing, procurement and construction of additions, changes or maintenance to MidAmerican Energy Company's generating units plant logic and control systems. The plant technical specialist will participate in the direction of work for the plant engineer I and II, plant technical specialists, drafting technicians, contractors and craft personnel. The plant technical specialist will also provide assistance to plant engineer I and II, senior engineers, managers, and principal engineers on higher level projects.ResponsibilitiesProvide technical support for control system administrative functions including patches, upgrades, and troubleshooting of distributive control systems (DCS), PLC control systems and electronic control instruments. Assist Sr. Plant Technical Specialist in performing tuning of complex DCS systems to improve heat rate, emission reductions, and other plant performance parameters and positively affect availability or reliability. (40%) Provide technical direction for troubleshooting, calibrating and maintaining plant control systems and equipment. Diagnose distributed control system issues and implement enhancements or solutions. Provide technical support for the planning, design and construction of project additions or maintenance of NEC control systems. (20%) Provide technical support for remote equipment monitoring and data collection including maintaining an accurate alarm management system and data history. (20%) Assist in control equipment maintenance, calibration and control logic diagnosis. Assist in troubleshooting of electrical, mechanical and operational issues. (20%) Perform additional responsibilities as requested or assigned. (10%) QualificationsBachelor's degree in engineering or a power plant appropriate science discipline. (Typically, six years of related, progressive work experience would be needed for candidates applying for this position who do not possess a bachelor's degree.) Five years or more years of experience in direct power plant or related utility industry experience with hands-on practical experience needed to fully understand the plant processes and ability to make modifications as needed to reduce equipment downtime and minimize costs. Eight or more years of experience for the senior level.Ten or more years of experience for the principal level.High level of technical knowledge, judgment and capability in controls and instrumentation. Effective communicator with technical and managerial personnel within and external to MidAmerican Energy Company. Effective problem-solving and decision-making skills. Advanced analytical skills. Advanced project management skills. Ability to prioritize and handle multiple tasks and projects concurrently. Ability to use Microsoft Office tools, Excel, Access, and Word. Employees must be able to perform the essential functions of the position, with or without an accommodation.We celebrate diversity, equity and inclusion, and we are proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion or religious creed, age, national origin, ancestry, citizenship status (except as required by law), gender (including gender identity and expression), sex (including pregnancy), sexual orientation, genetic information, physical or mental disability, veteran or military status, familial or parental status, marital status or any other category protected by applicable local, state or U.S. federal law. Position descriptions are developed as guides for the employees of Berkshire Hathaway Energy. The management team of Berkshire Hathaway Energy reserves the right to modify job responsibilities and position requirements to meet the corporate business goals and needs.About UsMidAmerican Energy Company, a Midwest utility, provides regulated electric and natural gas service to more than 1.6 million customers in Illinois, Iowa, Nebraska and South Dakota. The company owns and operates a portfolio of power-generating assets, approximately 61% of which is wind generation.About the TeamAt MidAmerican Energy Company, we celebrate diversity, equity and inclusion. MidAmerican Energy Company is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion or religious creed, age, national origin, ancestry, citizenship status (except as required by law), gender (including gender identity and expression), sex (including pregnancy), sexual orientation, genetic information, physical or mental disability, veteran or military status, familial or parental status, marital status or any other category protected by applicable local, state or U.S. federal law.JOB INFOJob Identification 10001219 Job Category Fossil Generation Posting Date 05/14/2024, 04:47 PM Apply Before 06/15/2024, 04:59 AM Job Schedule Full time Job Shift Day Locations 7215 Navajo, Council Bluffs, IA, 51501, US Travel Requirements No Travel Needed Salary Range $103,100-136,300 Relocation Assistance Available for this position dependent upon eligibility requirements Business MidAmerican Energy Company PI240978459

The Career Program Specialist willassist in the planning, implementation, and evaluation of the career development and work-based learning experiences for students participating in the UI REACH (Realizing Educational and Career Hopes) Program, including some of the following: career development activities and assessments, job coaching, and career education instruction. A primary focus of this position will be providing student support related to work-based learning experiences, job search processes, and career exploration and development. This is a specified term appointment at a 100% effort during the school year starting approximately August 1 - May 31. The position will be placed on unpaid leave for June and July. Health and Dental benefits continue while on leave. The specified term may be eligible for renewal. This position requires evening and weekend work schedules as assigned and participation in an On-Call duty rotation. Location: Lindquist Center, Iowa City, Iowa Specific Job Duties and Tasks Utilize a person-centered approach in career development and internship placements. Provide individualized job coaching and assessments to support students in the workplace. Support to include task analysis, workplace skills assessments, situational assessments, assistive technology, and accommodations. Prepare students for entry into the job market through interview practice, resume writing, job search tools, and identifying credentials or certificates to increase marketability. Employ CARF and NCC standards related to employment services and requirements associated with a Comprehensive Transition Program to ensure accreditation conformance and best practices. Assist in the implementation of Career curriculum and courses. Utilize Universal Design for Learning methodologies and assistive technology in delivering support. Utilize strength-based and positive behavior supports to create a positive climate in all settings. Maintain effective working relationships with faculty, staff, students, families, alumni, and the public including campus and community partners, adult service agencies, and other organizations. Participate in the collection of program and program component outcome data. Assist in the admissions process, enrollment, and orientation of UI REACH students. To obtain the full job description including key areas of responsibility, technical competencies, and desirable qualifications, please contact [email protected] UI Reach UI REACH (Realizing Educational and Career Hopes) is nested in the UI College of Education and is a comprehensive transition program for college-age studentswith intellectual, cognitive, and learning disabilities. UI REACH offers an integrated college experience in a caring and structured environment.Academics, career and transition, social growth, and campus life are areas of focus. UI REACH is a four-year program with early graduation options. Education Requirement A Bachelor's degree in fields such as education, therapeutic recreation, rehabilitation counseling, and mental health or the equivalent combination of education and relevant work experience. Typical experience is six months to one year. Required Qualifications Demonstrated successful experience working in a team environment by exhibiting effective teamwork and contributing to an overall positive and productive work/team environment. Ability to work with and build effective relationships with a variety of individuals and groups in a constructive and civil manner while appreciating the unique contributions of individuals. Ability to effectively communicate (written and verbally); able to communicate effectively with internal and external constituents. CESP or ACRE certification (must have or acquire within 1 year of employment). Have a valid driver's license and ability to meet and maintain UI driving requirements. Proficiency in computer software applications. Connecting persons with disabilities with work experiences and supporting students at a job site or work experience. Desired Qualifications Demonstrated experience working with individuals in a college or secondary educational setting requiring flexibility in managing multiple responsibilities. Experience with career education instruction, and/or transition planning (e.g., advising, connecting with services, and making referrals). Application Details In order to be considered for an interview, applicants must upload: Resume Cover Letter Job openings are posted for a minimum of 14 calendar days. This job may be removed from posting and filled any time after the minimum posting period has ended. Successful candidates will be required to self-disclose any conviction history and will be subject to a criminal background check and credential/education verification. 5 professional references will be requested at a later step in the recruitment process. For questions, contact Alex Schutman at [email protected] Highlights Regular salaried position. Located in Iowa City, Iowa.Fringe benefit package including paid vacation; sick leave; health, dental, life and disability insurance options; and generous employer contributions into retirement plans.For more information about Why Iowa? Click here.Additional Information Classification Title: Educ Supp Svcs Associate Appointment Type: Professional and Scientific Schedule: Full-time Compensation Pay Level: 3A Starting Salary Minimum: 45,000.00 Starting Salary Maximum: Commensurate Contact Information Organization: College of Education Contact Name: Alex Schutman Contact Email: [email protected]