Technical Support Specialist Salary in USA

JOB DESCRIPTION An excellent opportunity has arisen to join The Euclid Chemical team as Technical Support Specialist, Construction Products. Euclid Chemical is a fully owned subsidiary of RPM International (NYSE: RPM), one of the world's largest coatings companies. For more than 110 years, Euclid Chemical has supplied construction and restoration markets with treatments, sealants, coatings, sealers, and decorative products. General Purpose: The Technical Support Specialist is responsible for providing technical support on Euclid Chemical construction products offered to distributor, contractor and residential customers, company sales and marketing staff, as well as design professionals. This includes but is not limited to support via telephone, responding to electronic requests for product support, participating in customer sales training, and assisting in the development of new products and technical sales tools. The Technical Support Specialist is expected to demonstrate an enthusiastic commitment to providing industry-leading service and support to internal and external Euclid Chemical customers. They should also be dedicated to personal growth in product knowledge and industry experience. Major Responsibilities: Provide and track excellent front line telephone/electronic service and support for Euclid Chemical construction products. Schedule and manage telephone support coverage, working with other Technical Support Specialists, Product Managers, and other marketing staff. Assist in the development of technical support tools such as product comparative guides, brochures, sell sheets, certification letters, website content, etc. Assist in product troubleshooting by proactively coordinating testing and analysis activities between sales representatives, customers, R&D/product development, customer service, and operations. Interact as a reliable peer, especially to sales representatives, product managers, marketing communications staff, customer service, business development, R&D/product development, and the operations group. Maintain electronic product technical files. Help plan and provide product training and demonstrations to internal and external customers. Occasional travel to construction jobsites or customer locations to provide product support may be required. Euclid Chemical offers an attractive benefits package including: Medical, Dental and Vision coverage Life Insurance, Disability, Parental Leave 401k with company match Defined benefit pension plan Generous vacation and holiday time Hybrid work model Salary: $48,000 - $60,000 plus annual bonus program based on % of salary (determined by education and experience) Education and/or Experience: Associates Degree or equivalent education and industry experience Practical experience in concrete construction and methods is preferred Other Skills/Requirements: Proficient in Microsoft Office Suite SAP knowledge or acumen to learn Excellent communication and listening skills Ability to manage multiple priorities and tasks with a sense of urgency Effective team player Self-motivated and quick learner Dedication to customer service and support Ability to travel occasionally Multi-language capabilities is a plus ABOUT US The Euclid Chemical Company, based in Cleveland, Ohio, is a leading manufacturer of products for the concrete and masonry construction industry in North America. For over a century, Euclid Chemical has developed strong relationships with contractors, specifiers, owners, building materials suppliers and concrete producers offering high quality products and industry leading technical support. Euclid Chemical provides products and technologies that include: admixtures, fiber, integral color, shotcrete, grouts, repair mortars, bonding agents, adhesives, coatings, curing and sealing compounds, dry shake hardeners, joint fillers, sealants, densifiers, waterproofing, repair and other products. Our leading brands, including Euco, Eucon, Plastol, Increte, Tuf-Strand, Fiberstrand, Dural, Vandex, QWIKjoint, and EucoRepair are known in the concrete industry for innovation and high quality, verified through ISO 9001 certification. With the expertise to provide complete solutions for every concrete project, Euclid Chemical provides in-house support services including research and development, petrographic analysis, continuing education seminars, contractor and distributor training programs and consultation services for contractors, architects, engineers and owners. Leveraging these strengths, Euclid Chemical is a trusted partner for success in the challenging concrete construction market.

Join a leading company in the Maritime Industry in a critical role on our IT team! Moran Towing Corporation ( www.morantug.com ) has an exciting opportunity available as a Technical Support Specialist in our Jacksonville, FL office. This full-time, Exempt position reports to the Director, Application Development and Support.Moran Towing Corporation is one of the oldest companies in America and has prospered by continuously reinventing itself for over 160 years. Starting in 1860 as a tugboat company, we have grown from those roots to become a dominant provider of commercial ship docking services, marine transportation, LNG support operations, environmental recovery, and commercial diving services. While economies, cultures, markets, and technology will always continue to evolve, our steadfast commitment to partnering with our employees and customers to solve our customers' marine requirements has enabled us to stay the course year after year. POSITION SUMMARY The Technical Support Specialist is responsible for providing in-depth technical support for the company's Microsoft Business Central (BC) and eventual Microsoft Dynamics 365 Finance and Operations (F&O) system. The incumbent will work across various internal business groups, focusing on supporting the BC and F&O systems' functionalities related to financials, operations, and reporting. The Technical Support Specialist will serve as a liaison between business groups, IT functions, and external vendors, leading the identification and resolution of all issues from basic service questions to modifications and advanced support. This position is also responsible for leading BC and F&O system management, documentation, coordination, strategy requirements, and change management on an ongoing basis. SPECIFIC RESPONSIBILITIES INCLUDE, BUT ARE NOT LIMITED, TO: Serves as an internal Subject Matter Expert (SME) regarding BC and Dynamics F&O. Develops an in-depth knowledge of the BC and Dynamics F&O applications, configurations, and business processes. Creates, maintains, and publishes process and support documentation. Establishes and implements governance oversight to ensure system compliance. Performs root cause analysis on issues to determine course of action, proposes and/or acts on a solution(s), and escalates situations as needed. Reviews system metrics, identifies and develops leading KPIs, and creates associated reports and dashboards. Identifies additional reporting needs, new validation processes, and/or retraining as issues arise. Identifies and resolves internal user issues associated with BC and Dynamics F&O. Takes ownership and addresses all advanced customer support needs from initial contact through final resolution while providing problem solving and training for users. Serves as a primary contact and liaison for the BC and Dynamics F&O systems. Ensures high-caliber, timely communications with internal users, stakeholders, and external vendors. Participates in Change Approval Board to review and assess the impact of any system changes. Confirms steps required prior to implementation of any system changes. Leads communications with external vendors to ensure full utilization of Microsoft BC and Dynamics F&O. Facilitates functional and technical designs of system changes and new or changed processes to ensure decisions made are aligned with current and future business and IT strategies. Manages BC and Dynamics F&O new releases by analyzing impact, coordinating efforts, and engaging appropriate resources for specific testing tasks. REQUIRED QUALIFICATIONS Bachelor's degree in IT/Computer Science or a related field. 3+ years of relevant experience as a systems administrator supporting configuration, integrations, service updates, migrations, licensing, end-user, and IT/admin training in an ERP environment such as Microsoft AX/Dynamics F&O. Strong understanding of the platform, with the ability to configure the system based on the needs of the organization. Technical functional knowledge in one or more of the following areas: General Ledger, Accounts Payable, Purchasing, Fixed Assets or Inventory, and proficient in concepts such as chart of accounts, financial dimensions, operating units, organizational hierarchies, budgeting/forecasting, etc. Knowledge of basic accounting guidelines/principles and financial reporting. Experience supporting Windows-based IT systems and proficiency in SharePoint, Power BI, SQL, Teams, and MS Office. Strong background in business systems analysis, data analysis, design, and implementation. Proven ability to: Demonstrate excellent verbal and written communication skills. Demonstrate analytical creativity and problem-solving skills with a focus on quality. Prioritize and work on multiple assignments simultaneously. Work effectively both independently and as an active team participant. Effectively and efficiently facilitate meetings. Prepare and deliver meaningful presentations to senior business and IT managers. Deliver engaging training to large, distributed audiences. PREFERRED QUALIFICATIONS Experience with maritime operations and/or system interfacing. PHYSICAL DEMANDS OF THIS POSITION INCLUDE BEING ABLE TO: Sit or stand for prolonged periods of time. Frequently walk. Frequently reach with hands and arms. Finger dexterity for handling paper and typing. Occasionally crouch and stoop. Occasionally lift and/or carry up to 15 pounds. Speak, hear, and see (close vision and color vision). WORKING CONDITIONS Ability and willingness to work in the Jacksonville, FL office a minimum of 3 days per week and work remotely the remainder of the week. Travel as necessary ( IN RETURN, WE OFFER: Competitive compensation Career development opportunities Team-oriented work environment Medical, Dental, and Vision Insurance Health Care Flexible Spending Account (FSA) Company paid Life, AD&D, and Long-Term Disability Insurance Plans Employee Assistance, Health Advocate, and Wellness Programs Generous 401(k) Plan with employer non-elective, matching, and discretionary contributions Company paid Financial Advice Program Tuition Reimbursement Program Paid Vacation based on years of service Moran Towing Corporation is an Equal Opportunity Employer and welcomes all qualified applicants. Applicants will receive fair and impartial consideration without regard to race, color, national origin, religion, gender, age, disability, veteran status, genetic data, or other legally protected status.

Onsite -1 day remote after trainingTop 3 qualifications you are looking for on a resume (technologies worked with, skill sets, etc.)1. Strong Technical Background working with various technologies, software, and support structures.2. Troubleshooting skills. Experience working on issues that are complex and being able to isolate issues that haven't been seen before.3. Documentation skills. Ability to document work being done, follow documentation guidelines, and best practices for communication of issues/resolutions.The Systems Specialist (Contractor) position is part of ITOT team at the facility based in Hillsboro, Oregon. In this integral role, you will be part of a dedicated cross-functional team responsible for providing support to Windows computer systems and other embedded devices, with a focus on providing long-term support for existing facilities with respect to the computerized systems used for quality control, and other laboratory systems.Providing technical support for staff in the GxP Manufacturing and Quality area. Skilled at providing end-user support in a complex, 24x7 environment.Must be able to communicate effectively with technical and non-technical customers. Contributes to producing end-user documentation and training materials.Broad familiarity with information technology, both hardware and software.The ability to collaborate is crucial, and success in the role will require the individual to thrive in a team environment and not act solely as an individual contributor.Responsibilities:Provide Lab Systems Support for Hillsboro Technical Operations (HTO) and Hillsboro Individualized & Cell Therapies (HIT.)Troubleshoot multiple computer platforms: Windows, iOS, and various embedded operating systems.Utilize multiple enterprise and department applications including e-mail, calendar/scheduling, word processing, spreadsheet, presentation, working knowledge of Google Suite, browsersSupport computers within the GMP areas, including the shop floor and labs.Provide support for basic network configurations: LAN, WAN, wireless, VPN.Install and upgrade software and operating systems.Perform upgrades to hardware and arrange for hardware repairs when necessary.Open and close service requests, as well as manage the assignment, tracking, and completion of requests.Coordinate with other sites and corporate IT staff in the resolution of issues. Ensure that resolutions are consistent with standards and do not introduce additional conflicts. Document resolutions, workarounds, and frequently asked questions for problems and service requests.Execute the delivery of services per Service Level Agreements to customers in support of a 24x7 mission-critical environment.Manage user accounts, access rights, system configurations, and devices. Provide security management/administration.Keep current documentation on systems, such as hardware and software manuals, system site guides, change control, license agreements, service contracts, and operating procedures.Skills:Outstanding customer service and interpersonal skills.Ability to work in a team environment.Attention to detail and good problem-solving skills.Demonstrated ability to think and solve problems at a system level.Ability to work and interact productively with stakeholders from different technical domains.Ability to multi-task with calm behavior and work under pressure in a fast-paced environment.Good team player, self-confident, motivated, and independent.Educational:A BS degree in Computer Science, Computer Engineering, or Information Technology and Information Systems is desired.4 to 6 years experience providing onsite and/or remote technical support to end users in PC and Mac environments with an emphasis on Windows OS and hardware.Basic knowledge of basic network concepts (e.g., TCP IP, Windows Networking, Ethernet.)In depth knowledge of computer operating systems, hardware and software.Knowledge of Good Manufacturing Practices (GMP), Health Authority practices, 21 CFR Part 11,cGMP Annex 11, and Data Integrity principles is desirable.

We are obsessed with the hero's journey at JobNimbus. Every person has a hero's journey. Hermione Granger, James T. Kirk, Frodo Baggins, Anna & Elsa, Nacho Libre, and even YOU! This is our "call to adventure" to come check out JobNimbus. What do you have to lose? You might make a few new friends, learn about a sick new company doing some amazing things, and maybe you'll even land a new job!Mission:Provide world-class technical support and training in a timely manner to our users and internal departments.What you'll be doing:Communicate in a timely and professional manner with users via email, chat, and/or phones.Troubleshoot and test software issues and escalate findings to the technical escalation team if needed.Proactively submit feedback recommendations on the user's behalf to improve the product.Provide best practices and assistance to customers on how best to implement JobNimbusHelp drive process improvements by working cross functionally to enhance communications and tools designed to improve the customer experience and build customer loyaltyAssist in company events and trade showsBe an expert in JobNimbus, so you can guide new users and other departments as well as answer their questionsWhat makes you the hero for this job:Preferred: 1-2 years of technical support experiencePreferred: 1+ years of customer support experiencePreferred: 1+ years of QuickBooks ExperienceAnalytical and problem-solving skillsMultitasking and organizational skillsAbility to answer a high volume of calls, chats, and/or emails dailyAbility to share and collaborate on work among a Technical Support teamAttentiveness and patienceTime-management skillsAbility to find the positive in any situationTechnical Knowledge and Troubleshooting SkillsInterpersonal and customer service skillsSuperpowers:Deliver Customer Value. Our customers should be saying, "Aw dip. That person I just talked to is off the charts good. I want to hire them or tell their manager that they deserve a raise!"Customer Obsessed. Our software is ever changing, and you'll need to stay on top of the latest and greatest adjustments. It's kind of like being obsessed with Oprah's book club and that feeling that you have to read the next one as soon as it comes out.Mentor (Hit us up to get more information)Nick Cook - Specialist in hiring amazing people, lover of all things outdoors, computer nerd, and lead substitute on his friends hockey team.

As an Automotive Technical Support Representative, you will be responsible for providing prompt, professional and technical support to internal and external customers in response to a variety of technical and repair situations regarding special tools, shop equipment, and computerized diagnostic products and services.These positions are on-site in Plymouth, Michigan.There are Level 1 and Level 2 roles available. PRINCIPAL DUTIES AND RESPONSIBILITIES (ESSENTIAL FUNCTIONS):Provide technical assistance to customers on company products such as scanning tools.Provide troubleshooting assistance to customers via phone, email, and remote support tools. Escalate necessary issues to Senior Technical Support Specialists for direction or resolution. Works internally and with outside sales force, product management and other departments to ensure customer satisfaction. Assists customer service staff with technical and/or complex customer service problems. Researches service part requirements versus tool replacement and make the appropriate decision. Opening, tracking, and closing trouble tickets within the ticketing and tracking systems; ensures problem ownership and promotes end-user satisfaction.Qualifications:High School diploma or equivalent. Preferred- 2+ years of experience in technical support or related field.Experience working with automotive diagnosing tools or related software is a plus for Level 1 role, and required for Level 2. Experience with ADAS systems required for Level 2.Familiarity with basic mechanical and electrical concepts- ASE certification in general vehicle service categories a plus.Possess troubleshooting and problem solving skills.Excellent oral and written communication skills. Ability to work collaboratively in a team environment.Equal Opportunity Employer/Veterans/Disabled Benefit offerings include medical, dental, vision, term life insurance, short-term disability insurance, additional voluntary benefits, commuter benefits and 401K plan. Our program provides employees the flexibility to choose the type of coverage that meets their individual needs. Available paid leave may include Paid Sick Leave, where required by law; any other paid leave required by Federal, State or local law; and Holiday pay upon meeting eligibility criteria. Disclaimer: These benefit offerings do not apply to client-recruited jobs and jobs which are direct hire to a client. To read our Candidate Privacy Information Statement, which explains how we will use your information, please visit https://www.modis.com/en-us/candidate-privacy/ The Company will consider qualified applicants with arrest and conviction records.

Fujitsu Frontech North America Inc./Fulcrum Biometrics, Inc.Job PostingTechnical Support Specialist Full Time - RegularSan Antonio, TX, USPay Rate: The starting base pay for this role is USD $20.00 per hour. The actual base is dependent upon many factors, such as: training, transferable skills, work experience, business needs and market demands. The base pay range is subject to change and may be modified in the futureNon-Exempt/Exempt: Non-exemptJob Status: Full-timeLocation: San Antonio Office - must be able to be on site to work with equipmentReports To (Position): Manager – Technical Services & Support SummaryFujitsu Frontech/Fulcrum Biometrics is seeking a results-oriented individual with the desire for a career in technical support to join our growing team. The successful candidates will possess a professional and take-charge style with the motivation to meet and exceed customer expectations. Technical Support Specialist is responsible for developing and maintaining overall excellence in product/service deployment and support. Supports customers by providing functions relating to deliverability, serviceability and supportability of offered products. This role will be for second shift with work hours from 2 pm to 11 pm CST, Monday-Friday.ESSENTIAL DUTIES AND RESPONSIBILITIESTo perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.Essential Functions of the position include, but are not limited to:Identifies, investigates and resolves users’ problems with computer software and hardware within a timely manner. (Phone, Email, Chat, etc.)Participates in the after hours, on-call rotation for 24-hour emergency coverageTroubleshoots and replicates problems reported on device hardware and or software platforms from direct customers, SDK/hardware integrators and othersReviews the trouble ticket queue to identify issues that need to be addressed. Works through the ticket queue without intervening management direction Resolves tickets within established SLAs. Raises issues that require management attention or involvementEstablishes and maintains high levels of customer satisfaction according to defined objectives while adhering to established policiesCreates and maintains FAQs, guides and other support toolsCreates and maintains support procedures and policies Must have the ability to easily learn custom software and hardware systemsProvides feedback to managers when significant products/services failures occur and works with the affected department heads to help solve the issue(s)Research and provide recommendations on environmental and process changes to solve technical issues or concerns using root cause analysisEngage in current or new product/service discussionsRegular work site attendance Other Duties and Responsibilities: Review and modify pre-existing Fulcrum owned Support documentation for serviceability requirements, provide technical feedback for implementation of operational changes for or relating to Support center operationsAssist the team in achieving established goals and departmental objectivesMaintain day-to-day management and administration of projects and provide upper management weekly project briefingsPerform quality work within deadlines with or without direct supervisionAdhere to company policies, and quality guidelinesSupport continual improvement effortsAdditional responsibilities as assigned. This job description is not intended to be all-inclusive. Other, reasonable and related duties may be assigned to meet the ongoing needs of the organizationQUALIFICATIONS Must be able to pass a (Fingerprint) background check (with the FBI)Familiarity with printers and supporting print jobs, printer alignments, etc.Strong organizational, analytical and problem-solving skills, along with excellent verbal and written communication skillsEffective listening skillsUnderstanding of Windows and basic networking skillsExperience with Windows a must and Linux operating systems a plusExperience with Android or iOS operating systemsExperience in providing customer servicesAbility to comprehend overall design of complex equipment such as criminal booking systems, applicant LiveScan systems, complex access control systems and sophisticated logical access solutions such as login and single sign-on systemsAbility to directly interface with hardware and software design/development personnel to identify product technical issues and or design flawsSelf-motivated individual that proactively looks for ways to assist and improve the overall organizationAbility to quickly grasp and internalize complex systems and productsPerform quality work within deadlines with or without direct supervisionInteract professionally with other employees, customers, and suppliersAbility to multi-task and work under pressureAbility to analyze detail and perform structured decision-making on a daily basisMust be able to identify and recommend best course of action from several alternativesHigh degree of initiative and ownership, attention to detail, and the discipline to follow through on assigned tasks Strong focus on quality both in product and outcomeEDUCATION and/or EXPERIENCE Associate or bachelor’s degree (B.S.) in a technical field preferred and 2+ years of technical support/help desk related experience; or an equivalent combination of education and experience preferred. CERTIFICATES, LICENSES, REGISTRATIONS A+ certified (or equivalent) technician a plus, but not required.COMPUTER SKILLS Demonstrate ability to use a computer and applicable computer software. Proficiency in MS Office - Outlook E-mail, MS Office Word, Excel, PowerPoint. Familiarity with ticketing systems for tracking and clearing service and support issues a plus. Knowledge of management information systems including computer networks, data processing and storage systems as well as telecommunications systems a plus. LANGUAGE SKILLS Demonstrate ability to read, comprehend, and respond appropriately through written or verbal form when required; ability to demonstrate tactfulness when communicating, to include internal communication with staff members of all levels; ability to effectively communicate with a variety of audiences; ability to analyze, and interpret common scientific and technical journals, financial reports, and legal documents. Ability to respond to common inquiries or complaints from customers, regulatory agencies, or members of the business community.Employment with Fujitsu is considered to be at-will, which means that both the employee and Fujitsu Frontech North America Inc. (“FFNA”) are free to end the employment relationship at any time for any reason, with or without cause. This provision can only be changed or revoked in a formal written contract signed by the CEO of FFNA, and cannot be changed by any express or implied agreement based on statements or actions by any employee or supervisor. Even though the job duties, title, compensation, and benefits, as well as the Company’s personnel policies and procedures, may change from time to time, the at-will nature of employment will not change.We are an Equal Opportunity and Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, protected veteran status, or any other characteristic protected by applicable federal, state or local laws. PI239575721

RESPONSIBILITIES:Kforce has a client that is seeking a Technical Support Specialist in Saint Louis, MO.Responsibilities: Desktop support: Provides daily support for the computing desktop; Including operating system, software installation and maintenance, and hardware Technical Support Specialist will respond to assigned tickets Evaluates, prioritizes, resolves problems, and requests, or escalates to appropriate support areas Acts as the front-facing support liaison for all desktop-related support issues Provides support documentation for Tier 1 Service Desk Collaborates with higher level technical areas on planning and issue resolution As a Technical Support Specialist, you will prioritize workload to appropriately respond to customer needs and demands Acts as a liaison between customers and senior technical staff Project facilitation: Complete tasks associated with projects or activities that relate to the desktop support environment, such as system upgrades, system integration and system administration Perform other duties as assignedREQUIREMENTS: High School diploma/GED plus 2 years of desktop support in an enterprise environment, or equivalent combination of education and experience Degree in a field of study with desktop support experience in an enterprise environment preferred The pay range is the lowest to highest compensation we reasonably in good faith believe we would pay at posting for this role. We may ultimately pay more or less than this range. Employee pay is based on factors like relevant education, qualifications, certifications, experience, skills, seniority, location, performance, union contract and business needs. This range may be modified in the future. We offer comprehensive benefits including medical/dental/vision insurance, HSA, FSA, 401(k), and life, disability & ADD insurance to eligible employees. Salaried personnel receive paid time off. Hourly employees are not eligible for paid time off unless required by law. Hourly employees on a Service Contract Act project are eligible for paid sick leave. Note: Pay is not considered compensation until it is earned, vested and determinable. The amount and availability of any compensation remains in Kforce's sole discretion unless and until paid and may be modified in its discretion consistent with the law. This job is not eligible for bonuses, incentives or commissions. Kforce is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.

Please Apply on the City of Gainesville's Website: Gainesvillefl .govMake a difference in the community you live in! As a Community Builder an employee with the City of Gainesville you will have a direct hand in building and improving your community and making a visible impact on the lives of your neighbors. Working for local government is more than a job, it’s a chance to contribute to community success and to help enhance the Gainesville way of life.Job Description:SUMMARYThis is complex technical, administrative, and engineering support work.Positions allocated to this classification report to a designated supervisor and work under limited supervision. Work in this class is distinguished by its lack of direct supervisory responsibilities and by its lead-worker and technical and administrative duties.EXAMPLES OF WORKThis section of the job description is not intended to be a comprehensive list of duties and responsibilities of the position. The omission of a specific job function does not absolve an employee from being required to perform additional tasks incidental to or inherent in the job. Performance of lower level duties may be required.ESSENTIAL JOB FUNCTIONSDepending on area of assignment:Assists degreed engineers in preparing long and short-range master plan studies.Designs and prepares plans, specifications, and cost estimates for changes, additions, and deletions to engineering projects in accordance with standard procedures and methods established for the area of assignment. Prepares supporting documents related to engineering surveys and projects.Prepares technical modifications to existing drawings, maps, and documents. Prepares as built drawings on new and established services or facilities. Prepares detailed finished design drawings.Prepares construction drawings, sketches, cost estimates, and work orders and works with customers, contractors, and developers on facilities’ plans.Reviews private development and/or city plans for conformance to codes and standards; monitors developer extensions to completion; works to insure that standards are met before city or utility acceptance through coordination with others.Conducts field inspections of construction work and ensures projects are in compliance with all standards and regulations established for the project.Prepares field surveys and notes regarding customer/citizen property, equipment and facilities.Monitors and documents new construction progress, in writing and photographically.Assembles and correlates data and prepares routine reports needed for operations control.Develops and maintains databases for drawings, manuals, records, and photos. Prepares appropriate reports from database.Provides administrative and technical support on construction, maintenance, and repair projects.Verifies information and permits for utility, public works, and transportation service applications and responds to related public inquiries.Responds to reports of pollutants; investigates, identifies and traces to source. Assists in coordinating clean up.Coordinates activities with contractors, city departments and state and federal regulatory agencies.Responds to public inquiries on projects and provides technical information to other agencies.Provides technical and training assistance for lower level Technical Support Specialists.Maintains currency in work processes and procedures, computer software and hardware, and other tools used in the routine accomplishment of work tasks.Attends work on a continuous and regular basis.EDUCATION AND EXPERIENCEAssociate degree from an accredited college or university or vocational degree with major course work in a technical or engineering specialty relevant to the needs of the hiring department, and four (4) years of engineering tech or other technical experience relevant to the needs of the department that provides the required knowledge, skills and abilities, orGraduation from high school or possession of an acceptable equivalency diploma, and six (6) years of engineering tech or other technical experience relevant to the needs of the department that provides the required knowledge, skills and abilities,or an equivalent combination of education, training and experience which provides the required knowledge, skills and abilities.CERTIFICATIONS OR LICENSESLicensesValid Florida Driver License required.CertificationsNone.

Job Title:                                           Technical Support Specialist Location:                                           Pittsburgh, PA FLSA Status:                                     Non-Exempt Employment Type:                        Full-Time Reports To:                                      Support Analyst Team Supervisor SoftWriters is on a Mission to Save Lives!  As a pioneer and market leader in long-term care pharmacy technology, we are proud to develop complex software and services that help pharmacies to deliver superior patient care to the most fragile population in the U.S.   We are passionate about building the best company, achieving the #1 Top Workplace designation in Pittsburgh.  We value quality, cultivating diverse teams, delivering successes and results, collaboration, innovation, thought leadership, integrity, teamwork, and growth.    As we grow in size and complexity, we face some distinct challenges that require outstanding leaders and problem solvers.  Our culture and our people are our unique differentiator.  If you are seeking to join a growing team and making your mark on our noble mission, then you have come to the right place!   Overview:   The Technical Support Specialist is a high-energy, dynamic problem solver responsible for providing expert technical product support to clients and IT Partners. This role focuses heavily on helping customers troubleshoot, configure, deploy, and upgrade our API integrations and services in their nuanced Microsoft Windows environments. Responsibilities:   Customer Support: Field customer inquiries related to API features, functionality, and integration. Verify and triage bugs and API product issues. Troubleshoot, identify, and help to resolve network and security issues promptly to minimize downtime for the client Document installation procedures, configurations, and troubleshooting steps for reference and knowledge sharing. Technical Expertise: Engage in development discussions to create or improve internal processes and systems. Collaborate with development teams to ensure seamless installations and integration of applications with the web API. Provide practical, hands-on experience in supporting new and modified web application components. Troubleshoot issues related to API usage and connectivity Provide documentation and guidelines for API implementation Technical Leadership: Act as a client champion, maintaining a long-term perspective in client relations. Provide technical leadership in the maintenance and support impacts of strategic API design decisions. Keep up-to date with industry trends, API standards, and best practices   Minimum Requirements:  Education: Bachelors degree Information Technology and/or equivalent education as well as experience in computer, software, or a related field   Experience: Minimum of 2 years in technical customer support or a related field. Web Technologies: Proficiency in web application troubleshooting, including knowledge of IIS, SQL databases, and security practices.  Experience with API management tools (e.g., Postman).  Proficiency in RESTful APIs, JSON, and XML. Networking: Understanding of networking concepts (SMTP, TCP/IP, DNS, firewalls).  Certifications: CompTIA A+ and CompTIA Network+ certifications preferred. Familiarity with X509 certificates is a plus. Customer-Centric Approach: Strong commitment to providing excellent customer service. Problem-Solving: Ability to analyze complex issues, think critically, and find effective solutions. Communication: Excellent verbal and written communication skills. Hybrid Work Environment:Comfortable working both remotely and on-site Experience with scripting languages (e., PowerShell) is a plus. SoftWriters, Inc. is an equal opportunity employer.  All qualified candidates will receive consideration for employment without regard for race, color, religion, gender, sexual orientation, national origin or citizenship status, age, disability, genetic information or veteran status.  Equal Opportunity Employer/Protected Veterans/Individuals with DisabilitiesThe contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c) Customer Support

Are you a recent college graduate with a passion for problem-solving and technology? Join our dynamic team as a Technical Support Specialist, where you'll embark on a journey of learning and growth in the exciting world of IT support. Here's what your role will entail:Assisting Users, Crafting Solutions: You'll be the go-to person for technical support, providing timely assistance to users and ensuring their issues are resolved promptly. Whether it's creating and updating tickets or answering incoming calls and emails, you'll be at the forefront of helping customers navigate their technical challenges.Harnessing the Power of Technology: Dive into the heart of our systems, working over server connections to troubleshoot customer issues. You'll analyze debug logs, configure database settings, and even edit call tree functionalities to optimize customer experience.Mastering Product Knowledge: Become an expert troubleshooter as you delve into our products. Your ability to adapt and learn will be key as you tackle new challenges and projects based on company needs.Delivering Exceptional Customer Service: We believe in providing not just support, but an outstanding customer experience. Your role will require you to demonstrate empathy, patience, and effective communication skills as you guide customers through technical solutions.Empowering Through Documentation: Consistency is key, and you'll play a vital role in maintaining descriptive documentation. Your attention to detail will ensure that solutions are well-documented for future reference, empowering both customers and colleagues.Remote Work Flexibility: Embrace the freedom of remote work, where you'll have the flexibility to excel from the comfort of your own home. Strong time management and self-motivation will be your allies in this environment.Requirements:A 4-year college degree in Information Technology or Computer Science, showcasing your dedication to the field.1-2 years of experience in help desk support or desktop support, demonstrating your foundational knowledge and skills.Basic understanding of SIP networking/VOIP and some SQL query experience, providing a solid technical foundation.Exceptional customer service skills, with a genuine desire to assist and empower users.Strong critical thinking skills, enabling you to tackle complex technical challenges with ease.The ability to thrive in a remote work environment, showcasing your independence and adaptability.If you're ready to kick-start your career in IT support and embark on an exciting journey of learning and growth, we want to hear from you! Join us and be part of a team that's shaping the future of technology support. Apply now!