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Senior Mechanical Engineer - Design Lead- Tewksbury, MA (Hybrid)
Raytheon, Tewksbury
Date Posted:2024-03-21Country:United States of AmericaLocation:MA131: Tewksbury, MA Bldg 1 Assabet 50 Apple Hill Drive Assabet - Building 1, Tewksbury, MA, 01876 USAPosition Role Type:HybridAt Raytheon, the foundation of everything we do is rooted in our values and a higher calling - to help our nation and allies defend freedoms and deter aggression. We bring the strength of more than 100 years of experience and renowned engineering expertise to meet the needs of today's mission and stay ahead of tomorrow's threat. Our team solves tough, meaningful problems that create a safer, more secure world. The Raytheon Mechanical Engineering (ME) Organization leads the mechanical hardware design, development and production of radar, sonar, torpedo, and combat system equipment. The ME Team uses state-of the-art tools, processes, technology, and Raytheon's Six Sigma principles. ME's capabilities encompass a broad range of technical disciplines which include engineering, manufacturing, technical services, materials, processes, analysis, test, and documentation.The Air Defense Ground Equipment (ADGE) Department leads mechanical design, development, and integration of platform systems. This includes shelter systems, hardware integration, cable & interconnections, as well as facility development, and site integration. The department is comprised of individuals with technical expertise and experience in hardware design, integration, and production support.The ADGE department is looking for a full-time Senior Mechanical Engineer - Design Lead, located in Tewksbury, MA.This is a hybrid role.As a Senior Mechanical Engineer/Design Lead you will design and develop rugged military electronics, lead mechanical or cross functional teams, transition product to production and provide sustainment support to operations and supply chain. 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The Defense Industrial Security Clearance Office (DISCO), an agency of the Department of Defense, handles and adjudicates the security clearance process. More information about Security Clearances can be found on the US Department of State government website here: https://www.state.gov/m/ds/clearances/c10978.htmThe salary range for this role is 77,000 USD - 163,000 USD. The salary range provided is a good faith estimate representative of all experience levels. 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Sr. Automation Design Lead
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EDG Inc Industry: Technology and Automation Department: Engineering Employment Type: FT Regular Part-Time Available: No Eligible for US Work Authorization Sponsorship: No FLSA Exemption: Exempt (Eligible for Straight-Time Overtime) Job Summary: EDG TECH is looking for an Automation Design Lead to manage activities associated with large-scale operational technology migrations. The Sr. Automation Design Lead position will participate in the planning, definition, leadership, and implementation of OT modernization programs. This role shall supervise and lead teams of engineers, specialists, and designers to complete the system and field wiring/infrastructure design packages to enable field construction activities. The role will be office based in Houston but will lead field survey and site activities as required. 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Physical Requirements (With or without Reasonable Accommodation): · Must be able to lift and carry five (20) pounds; · Sufficient clarity of speech and hearing or other communication capabilities which permits employee to communicate effectively; · Ability to sit for prolonged periods of time; · Sufficient vision or other powers of observation which permits employee to conduct analysis and investigations; · Sufficient manual dexterity which permit the employee to perform routine office duties; · Sufficient personal mobility and physical reflexes to perform office duties and travel when necessary to off-site locations. This job description is intended to indicate the kinds of tasks and levels of work difficulty required of the position given this title and shall not be construed as declaring what the specific duties and responsibilities of any particular position shall be. It is not intended to limit or in any way modify the right of management to assign, direct and control the work of employees under supervision. The listing of duties and responsibilities shall not be held to exclude other duties not mentioned that are of similar kind or level of difficulty. Other Drug Free Workplace: EDG Inc. and its subsidiaries are committed to a drug free workplace. Applicants are subject to both pre-employment hair and urine drug screens. Post-hire, employees are subject to random, periodic, post-accident, and reasonable suspicion drug testing which may include both hair and urine drug screens. In addition to the requirements of EDG's drug free workplace program, employees may be required to sign, acknowledge and comply with drug free workplace policies or programs required by clients. We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law. PI239116785
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Design Lead
TechFlow, Inc., Arlington
TechFlow Inc. has an opportunity for a Design Lead with experience executing customer/user experience (CX/UX) strategies and creating products that engage users. The ideal candidate will be proficient in human centered design, change management, how people interact effectively with websites, digital tools and have proficiency in the latest CX/UX methods and technology trends.Key Responsibilities Manage the CX/UX related planning, prioritization and decision making. Advocate for broader CX/UX activities in support of HSIN as needed Lead and participate in sessions that leverage CX/UX design methods and strategies Translate user needs into concepts, personas, user journeys, information architecture, user flows, wireframes and visual design prototypes using tools such as Figma, Mural, and Optimal Workshop Conduct and synthesize user research and usability testing and translate those results into designs that will improve products in an iterative fashion Lead efforts to develop and implement customer-specific design patterns and information architecture that adhere to DHS brand guidelines Responsible for researching, conceptualizing, designing and making applications more usable and user friendlyRequirements Bachelor's degree in a related field or equivalent experience + 11 years of additional experience Experience with user interface design patterns and standard UCD methodologies Applies the User Experience methodology to process and software design to eliminate drag. Re-write as experience. Experience applying User Experience Methodology etc... Experience piloting a plain language content strategy to facilitate an easy-to-understand user experience for all usersUnderstanding of common software development and agile development practicesAbility to obtain and maintain a Public Trust clearancePreferred QualificationsExperience in web design and development using HTML, CSS, and JavaScript, responsive design, web standards backward browser capabilityWorking knowledge of browsers, WYSIWYG editors, graphic design software (ex. - Photoshop, Illustrator), animation software, and image optimization.#techflowBenefitsFounded in 1995 at the start of the dot-com revolution, TechFlow helped large commercial clients such as DreamWorks, Toshiba, MGM, and others modernize their business systems. Today, with deep operational roots in the bi-coastal innovation hubs of California and Washington DC, TechFlow continues as a leader in applying innovative engineering, technology, integration solutions, and support services to the Federal Government's most demanding mission and business challenges.Our culture thrives on out-of-the-box thinking and the unique powerful entrepreneurial expressions of our employee-owners. As a 100% employee-owned company, we have a shared expectation of commitment, accountability, and responsibility driven by a culture that embraces innovation and new ideas. Our goal is not to do what has been done, but to do it better.TechFlow has four principal lines of business: Platform Services, Digital Services, Base Operations and Energy and Mobility Solutions. Our company has a strong track record of successful contracts in both areas and encourages cross-collaboration.TechFlow, Inc is 100% employee-owned. Come make a difference in a job that contributes to your future and helps us build an agile workplace!Employee stock ownership plan (ESOP) - Pride in being an employee-owner and annual employer contribution (per plan guidelines)401k plan with Roth optionEligibility for an employer matchImmediate vestingPaid time offHolidays - 11 paid holidays per yearComprehensive medical, dental, and vision plansCompany-paid Life & AD&D insurance planEmployee Assistance ProgramWellness ResourcesCompany-paid training and development programVoluntary benefits include:Life & AD&D Insurance for employee, spouse, and childrenShort-term and long-term disability (per plan guidelines)Legal Shield and Identity Theft protection plansPet Insurance
Senior Interior Design Lead | Aviation
Corgan, Dallas
EOE/M/F/Disability/VetSenior Interior Design Lead | AviationUS-TX-DallasJob ID: 2024-2708Type: Regular Full-Time# of Openings: 1Category: Interior DesignDallasOverviewAt Corgan we are passionate about great design. We are also passionate about great people, whether they’re clients, consultants, or co-workers. Corgan creates opportunities for personal and professional growth that bring out the best in ourselves and those around us by sharpening skills, leveraging technology, and encouraging communication. Our strength lies in our people, and those people consistently exceed expectations. We are actively recruiting a senior level creative design lead to be a part of our collaborative firm in our Aviation market sector. This innovative team is currently working on high-end airport private lounges and clubs and is looking for someone with hospitality experience interested in applying that toward high design of these spaces as well as national and international terminal interiors work. Great opportunity for a highly motivated designer who wants to show their creative side with challenging projects in an innovative work environment. This designer will work under the direction of the Project Design Manager to generate and develop exceptional design solutions and options for our Aviation studio in our Dallas office. This role will collaborate with other designers in the studio to maintain the firm design and brand objectives. Candidates will be studio champions for sustainable design techniques. This role will entail generating multiple solutions for any given client driven program and sharing the work for critique and input from design leaders and peers. This position will also have opportunities for potential travel. ResponsibilitiesThrough these responsibilities you can expect to thrive and grow professionally alongside a team of creative, highly motivated individuals who are passionate about their work and ready to collaborate on a variety of projects in scale and scope. Generate creative design solutions in a lead design role on all phases of projects with a focus on strategy, concepts, programming and design developmentGuide the translation of concepts and information into imagesCollaborate with studio to maintain and advance design excellence in all projects with the direction of the Project Design ManagerDemonstrate knowledge of resources and materials and their application integrating performance-based and sustainable design strategies and products into design solutionsAttend early consultant meetings and understand the coordination required between disciplines and as it applies to the design of the spaceBecome familiar with the coordination required to realize the design intent by attending consultant meetings during SD and DD phasesBe familiar with major relevant codes as they impact design decisions and work with the Project Design Manager to ensure code compliance in design workBe familiar with all the major building material technologies we use and seeks out new and innovative systems to recommend on a regular basisPrepare and direct the preparation of presentations and materials to convey the design intent to clients or stakeholders; lead design presentations, with confidenceBuild and maintain client relationships QualificationsQualified designers exhibit these strengths and talents: Displays strong design portfolio showing strengths in conceptual designDegree from a CIDA accredited Interior Design program or equivalent10+ years of experience in commercial design; aviation and/or hospitality experience strongly preferredRevit proficiencyInterest in sustainable designProfessional registration or anticipation of registrationStrong communication skillsFlexible attitudeAbility to collaborate in a diverse project team environmentDemonstrated ability to translate design concepts and information into imagesConfident presentation abilityEnjoy travelAt Corgan, we believe social responsibility should be a holistic approach to supporting the community and environment. We commit our time and talent through service, provide financial support through giving, balance elevated design with responsible, sustainable solutions, and cultivate equity and inclusivity inside and outside our firm. We share a deep curiosity about how we can improve lives through design. We are curious about the world we have — and the world that is emerging. This passion, drive for excellence, and abiding curiosity guide us each day in our interaction with our clients, partners, associates, and with each other. Our commitment to the highest standards of professional ethics is unwavering. Maybe that is why so many of our client relationships span decades. From our earliest days, the Corgan philosophy of work and life balance was an important and valued part of our culture. As we’ve grown, our commitment to the well-being of our employees has only become stronger and more defined. Corgan promotes a healthy balance by removing obstacles and allowing you to focus on what you love doing, both inside and outside the office. We also offer a competitive compensation and benefit package which may be viewed here. *Only applications received through our website will be considered. For design positions, please also be sure to upload your portfolio or review of your application will be delayed. * EOE/M/F/Disability/Vet #LI-LW1 PI239502887
Sales Compensation Design Lead, Amazon Ads
Amazon, Seattle, WA, US
DESCRIPTIONAmazon Advertising is seeking a Sales Compensation Design Lead for its rapidly growing Global Advertising business. The ideal candidate is curious with strong business acumen, a relationship builder with the ability to influence senior stakeholders, and an analytical thinker that dives deep into problem solving. They thrive in a fast-paced dynamic environment, have excellent written and verbal communication, are detail-oriented and comfortable working with numerous stakeholders in an environment with considerable ambiguity. The successful candidate will have deep experience in sales compensation or sales operations programs, designing solutions to support high growth. They should be able to juggle competing projects, design (and implement) sales incentive plans to support sales strategies, and work across multiple teams to solve complex problems. This person will work closely with the Sales leaders, Finance, HR, Corporate Compensation and other Amazon partner teams to negotiate, design, and deploy sales incentive programs. Specific Responsibilities• Lead sales incentive design for Global sales team(s)• Engage in leadership discussions about sales strategy and sales incentives, influencing at high levels of the organization, using data analysis and compensation best practices, and ensuring agreements are reached.• Act as an internal consultant to sales leadership on sales strategies, enabling these through incentive plan design and implementation.• Orchestrate the sales incentives design process, ensuring partners and stakeholders participation, as well as timely decisions/conclusions, so downstream processes can be completed.• Propose and present ideas effectively, in writing, influencing decisions, senior decision makers, and outcomes within tight timelines.• Use data and analysis to model incentive plan effects and to make recommendations.• Lead sales readiness related to incentive program design, including content strategy and training delivery.• Ensure sales incentive plans are implementable via tools, process, and controls.We are open to hiring candidates to work out of one of the following locations:Culver City, CA, USA | New York, NY, USA | San Francisco, CA, USA | Seattle, WA, USABASIC QUALIFICATIONS- Bachelor's degree in related field- 7+ years of experience with sales compensation, sales strategy, finance or sales operations functionsPREFERRED QUALIFICATIONS- Exceptional written and verbal communication skills with demonstrated experience working cross-functionally and influencing other teams within a complex business environment- Excellent problem-solving and project management skills.- Proven ability to lead change in a complex, global business environment- Solid understanding of data, reporting and the use of systems to implement operational objectives - Experience implementing variable sales compensation plans- Ability to define, aggregate, and analyze metrics to assess performance drivers- Exceptional attention to detailAmazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit https://www.amazon.jobs/en/disability/us.Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $107,100/year in our lowest geographic market up to $199,300/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit https://www.aboutamazon.com/workplace/employee-benefits. Applicants should apply via our internal or external career site.
UX Design Lead
PayPal Inc., San Jose
At PayPal (NASDAQ: PYPL), we believe that every person has the right to participate fully in the global economy. Our mission is to revolutionize commerce globally to make moving money, selling and shopping, personalized and secure.Job Description Summary:PayPal is looking for a UX Design Lead who has industry-leading experience in creating rich and inspiring Com experiences with proven business results. You will help champion a new era of how PayPal.com shares its products with the world.Job Description:Job Title: UX Design LeadMeet our Team: The customer is at the center of everything we do at PayPal. As a leader in financial technologies, PayPal teams are cross-functional and inspired by the goal of improving the financial well-being of people and businesses around the world. Our cross-functional team of designers, researchers, engineers, and product leaders partner across the PayPal family of companies as one team to deliver unique and meaningful products for millions of customers around the world.As a UX Design Lead within the PayPal.com team, you will guide your team in executing on end-to-end experiences for our Consumer segment. You will guide your team in collaborating in cross-functional team design sprints to build and deliver a compelling marketing UX experience for millions of people around the world.Your Way to Impact:You will lead a team that has a passion for designing intuitive cross-platform experiences leveraging prototyping techniques, empathy, and research with a test & learn mindset.You will help us find and develop great design talent andhave a passion forcoaching designers and partners inempathizing with customer problems, and how to diagnose them with data and treat them through design.You will report to the UX Director of PayPal.com andbe a member of our diverse Experience Design Organization where we use our design and research skills to inspire and influence across the company.We believe that different perspectives and backgrounds inside our team lead to innovation and inclusion in our product design. We advocate for meaningful and engaging experiences for our diverse global customers. We support each other, learn from challenges, and have fun along the way.Your Day to Day:Lead design strategy and execution to create industry-leading experiences for our PayPal.com guestsHave an exquisite eye for aesthetics and rich engaging .Com marketing UX experiencesLead a team of designers, encouragebest practicesinprocess and methodology and deliver against business KPIs and customer needsLead UX efforts within your cross-functional team, including design sprints, ideation sessions, strategy, planning, participating in delivery and presenting effectively to stakeholdersCoach the team to use established design systems, style guides, patterns and assets in the creation of experience design deliverablesContribute and lead key priority UX projects in a contributor roleActively contribute to the wider UX community, leveraging your strengths to help others growMentor the design library team to grow and enhance their capabilities and careersContribute to the wider UX & UX manager community, mentoring others, leveraging your strengths to help others growAbility to manage corporate communications on design system updates and training of team on democratization of new component designsHold team accountable to leverage and extend the use of design system, style guides, patterns and assets in the creation of UX deliverablesWhat You Need to Bring:A successful candidate will have at least 8 years of experience and 3-4+ years managing direct reportsLeading bar raising .com experiences with motion design is preferredProven experience in leading, growing and inspiring highly talented and productive Experience Design teamsExperience leading delivery, through feedback, design critique, presentation to program sponsors, planning and coordinating with partners where neededFamiliarity and experience with standard design and prototyping tools, such as Figma, Miro, Microsoft Office, Slack, Jira, LottieA Bachelor's and/or Master's Degree in the study of user experience, design, research or related fields is preferred but not requiredAll candidates must have an up-to-date portfolio link with application - preferably on your resume with password included, if required).We know the confidence gap and imposter syndrome can get in the way of meeting spectacular candidates. Please don't hesitate to apply.Additional Job Description:Subsidiary:PayPalTravel Percent:0-PayPal is committed to fair and equitable compensation practices.Actual Compensation is based on various factors including but not limited to work location, and relevant skills and experience.The total compensation for this practice may include an annual performance bonus (or other incentive compensation, as applicable), equity, and medical, dental, vision, and other benefits. For more information, visit https://www.paypalbenefits.com.The U.S. national annual pay range for this role is$107300 to $259600Our Benefits:At PayPal, we're committed to building an equitable and inclusive global economy. And we can't do this without our most important asset-you. That's why we offer benefits to help you thrive in every stage of life. We champion your financial, physical, and mental health by offering valuable benefits and resources to help you care for the whole you.We have great benefits including a flexible work environment, employee shares options, health and life insurance and more. To learn more about our benefits please visit https://www.paypalbenefits.comWho We Are:Click Here to learn more about our culture and community.PayPal has been revolutionizing commerce globally for more than 25 years. Creating innovative experiences that make moving money, selling, and shopping simple, personalized, and secure, PayPal empowers consumers and businesses in approximately 200 markets to join and thrive in the global economy. For more information, visithttps://www.paypal.com , https://about.pypl.comand https://investor.pypl.com.PayPal provides equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, pregnancy, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, PayPal will provide reasonable accommodations for qualified individuals with disabilities. If you are unable to submit an application because of incompatible assistive technology or a disability, please contact us at [email protected] general requests for consideration of your skills, please Join Our Talent Community.
Experience Design Lead
McDonald's, Chicago
McDonald's is proud to be one of the most recognized brands in the world, with restaurants in over 100 countries that serve 70 million customers daily.We continue to operate from a position of strength. Our updated growth strategy is focused on staying ahead of what our customers want and realizing further growth potential. Our relentless ambition is why McDonald's remains one of the world's leading corporations after almost 70 years. Joining McDonald's means thinking big and preparing for a career that can have influence around the world.At McDonald's, we see every day as a chance to create positive impact. We lead through our values centered on inclusivity, service, integrity, community and family. From support of Ronald McDonald House Charities to our Youth Opportunity project and sustainability initiatives, our values keep us dedicated to using our scale for good: good for our customers, people, industry and planet. We also offer a broad range ofoutstanding benefits including a sabbatical program, tuition assistance and flexible work arrangements.We are enjoying the flexibility of a hybrid work model, in which employees spend part of their week connecting with co-workers in our state-of-the-art headquarters.Located in the booming West Loop of downtown Chicago, it's set up to be a global hub that cultivates collaboration:Take a class at Hamburger UniversitySample future items in our Test KitchenUtilize the latest technology to connect with your team around the globeWe are an equal opportunity employer committed to the diversity of our crew members, staff, operators, and suppliers. We promote an inclusive work environment that creates feel-good moments for everyone.Job DescriptionThe McDonald's Global Experience Design team is a key part of the Customer Experience team (MCX), which provides user-centered experiences that deliver a cohesive and significant experience for customers and restaurant team members around the world. We are seeking a versatile designer to join our Experience Design team.The position requires proven expertise in solutions with strong design work, design sensibility, and articulate storytelling. This is a hands-on role focused on both product discovery and design deliverables. The position involves participating in the entire design lifecycle - such as participating in user research and translating research data into actionable user flows, wireframes, and high-fidelity designs. This position is focused on defining the future for our enterprise products that enable and configure data for our global restaurant technology: the point of sale and kitchen technology that crew use to take orders, prepare food, and deliver it to the customer.Responsibilities:Your attention to detail is world-class, your design skills impeccable, and you love putting structure around difficult problems. You thrive on being hands-on and immersive. You look for opportunities to improve the way things work.You will ensure there is steadfast user focus throughout the entire product lifecycle process.Your design solutions are user-centric while also meeting business goals.You're comfortable navigating the ambiguity of design discovery, skillfully transforming chaos into organized and impactful design solutions."You champion ongoing improvements by considering market analysis, customer feedback, metrics, and usability findings.You will partner closely with product management and engineering teams to drive innovation and push the boundaries of what's possible.You actively drive the design review cycle and close on design requirements.You effectively lead collaboration across teams; not just gathering business requirements but support in defining them.You have experience applying Accessibility best practices (WCAG)Qualifications5+ years of experience in user centered experience design.Experience working with UX researchers and acting on the research analysis in their design work.Bachelor's degreeExperience working on point of sale or enterprise B2B SaaS-type products.Design thinker who looks holistically for solutions that span the entire customer journey.Understand and can speak to the importance of having familiarity with technical considerations needed across the various platforms we're designing for.Excellent communication and presentation skills.Passionate about learning new and emerging design trends.Additional InformationMcDonald's is an equal opportunity employer committed to the diversity of our workforce. We promote an inclusive work environment that creates feel-good moments for everyone. McDonald's provides reasonable accommodations to qualified individuals with disabilities as part of the application or hiring process or to perform the essential functions of their job. If you need assistance accessing or reading this job posting or otherwise feel you need an accommodation during the application or hiring process, please contact [email protected]. Reasonable accommodations will be determined on a case-by-case basis.McDonald's provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to sex, sex stereotyping, pregnancy (including pregnancy, childbirth, and medical conditions related to pregnancy, childbirth, or breastfeeding), race, color, religion, ancestry or national origin, age, disability status, medical condition, marital status, sexual orientation, gender, gender identity, gender expression, transgender status, protected military or veteran status, citizenship status, genetic information, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.Nothing in this job posting or description should be construed as an offer or guarantee of employment.
Service Design Lead
New York University, New York
Service Design LeadUS-NY-New YorkJob ID: 2024-13337Type: School of Professional Studies (CP1108)# of Openings: 1Category: TechnologyNew York UniversityOverviewThe Learning and Teaching Nexus at the NYU School of Professional Studies seeks an individual to serve as the Service Design Lead (SDL). The SDL has primary ownership of the Nexus patron support model and is responsible for building positive patron relations at SPS. This position engages in work to enhance the NYU SPS Learning Ecosystem across the following areas: Learner-Centric Course Architecture; Goal-Driven Technology Adoption; Incubation of Faculty Labs and Initiatives; Learning Data and Research; and Design Sessions and Solutions Events for Internal and External Clients. As the lead service designer and problem solver, the SDL supervises a team of Service Associates to ensure each member of the team provides exceptional customer service. The SDL anticipates emerging service needs and designs/implements processes and protocols to deliver comprehensive, scalable solutions and achieve high-level response times. As a change agent committed to raising service standards, the SDL proactively looks for opportunities to improve the patron experience through the evaluation of team productivity and the analysis of data. The SDL also works closely with the Nexus team leaders to continuously enhance Nexus support resources and service procedures, and develop creative solutions for the community. Additionally, the SDL is an excellent communicator who applies best practices in service design to mentor and train Service Associates and improve team performance.ResponsibilitiesRequired Education:Bachelor's Degree in education, information technology, or related field orPreferred Education:Master's Degree Master’s degree in education, information technology, or related field orRequired Experience:5+ years experience providing direct educational and/or technical support to faculty, students, and staff. Experience leading and building a customer experience/success team. Experience contributing to learning and development activities, and educational resource design/creation in an organization. orPreferred Experience:Teaching in higher education. Implementation of SaaS solutions to enhance service models. Vendor management. orRequired Skills, Knowledge and Abilities:Service design. Education technology landscape. Customer relationship management and knowledge base software. Ability to learn and teach multiple technologies to support learning and teaching. Training program implementation.Preferred Skills, Knowledge and Abilities:Process automation. Course development. Curriculum design. Agile methodologies/project management. Online Program Management.QualificationsIn compliance with NYC's Pay Transparency Act, the annual base salary range for this position is USD $80,000.00 to USD $100,000.00. New York University considers factors such as (but not limited to) scope and responsibilities of the position, candidate's work experience, education/training, key skills, internal peer equity, as well as, market and organizational considerations when extending an offer. This pay range represents base pay only and excludes any additional items such as incentives, bonuses, clinical compensation, or other items. Since 1934, the NYU School of Professional Studies (NYU SPS) has been a deeply respected institution of higher education that is grounded in applied learning. From its early years, training returning World War II veterans to fulfill the nation’s urgent need for skilled technical workers, it has evolved into a professional education powerhouse that offers 20 graduate degrees, 14 bachelor’s degrees for undergraduate students, four associate’s degrees, and a plethora of continuing education courses and credentials. NYU SPS is a thought leader, and serves as an incubator for new ideas in industries that are constantly changing. We prepare students for in-demand jobs in fields including real estate, hospitality and tourism; global affairs; global sports management; publishing; marketing and public relations; project management; executive coaching and organizational consulting, human capital management; information technology, management and systems; translation; publishing and professional writing. NYU SPS is focused on building skills that open doors to opportunities in emerging fields and global markets. NYU SPS faculty members are leading experts in their areas of discipline, with a hands-on approach that encourages students to push beyond their limits and to break new ground. NYU SPS is committed to inclusion, diversity, belonging, equity, and access throughout the School. NYU aims to be among the greenest urban campuses in the country and carbon neutral by 2040. Learn more at nyu.edu/nyugreen.EOE/AA/Minorities/Females/Vet/Disabled/Sexual Orientation/Gender IdentitySalary: 80000.00PI239957763