Technical Support Engineer Salary in USA

Location: REMOTESalary: $20.00 USD Hourly - $28.00 USD HourlyDescription: Our client is currently seeking a Technical Support Engineer The role is Remote and is 3rd shift (9:30 pm ET to 6:00 pm ET) This job will have the following responsibilities: provide Tier 2 level support, following established processes and procedures, to assist the customer with issue resolution for various network devices which will include opening TAC cases and monitoring their success to resolution for various OEM's including Cisco, Juniper, and Cradlepoint. It is also preferred if you have experience with MACD (Moves, Add, Changes, and Deletes) for the following: Cx and/or UC Voice technology applicable to customer MACDs (Cisco, Genesys, Microsoft, SBC's etc.). Understanding of VoIP and Network components associated with Cx and UC Voice Platforms. Qualifications & Requirements: Corporate Service Desk experience supporting both hardware and software from various Original Equipment Manufacturers (OEM).Must be flexible to take on new work assignments often with varied technical and customer support responsibilities Must be able to work various schedules to support 24x7x365 customer commitments Contact: [email protected] job and many more are available through The Judge Group. Find us on the web at www.judge.com

Technical Support EngineerThe Technical Support Engineer will provide technical assistance on applications to resolve an end-user's connectivity issues with the NICE suite of products. Duties of this position will include troubleshooting and diagnosing escalated customer issues acting in a consultative fashion to arrive at a mutually beneficial solution for our customers, and coordinating with internal departments to provide a collaborative solution that will leave the NICE customer with a positive experience and a product that meets their needs. The highly skilled Technical Support team will provide exceptional client assistance in the resolution of complex problems, utilizing various communication methods - email, chat, and voice.As a Technical Support Engineer, a Typical Day Might Include the Following: Work tickets via a web-based ticketing system, email, voice, or chat When working tickets: Validate for correct prioritization and monitor communication to users of progress Fix end-user issues that can be resolved on applications Record and route incidents to specialist groups Provide resolution and recovery of incidents Keep clear and thorough records in the ticketing system of all actions taken Escalates incidents when necessary Troubleshoots VoIP, T1, DS3, Ethernet, OC-X, 1+ and Toll Free services Opens and monitors incidents created with 3rd party providers Pulls and analyzes logs for troubleshooting for contacts, applications, etc. Reads and analyzes network diagrams Regularly works flexible schedule and on-call services Effectively and professionally communicates with internal and external customers To Land This Gig You'll Need: Associate degree or currently working towards a Bachelor's Degree in Computer Science, Business Information Systems, or similar field, or equivalent work experience required. 3-5 years work experience in a customer service field, preferably in a technical capacity Excellent technical, troubleshooting and analytical skills Ability to excel in a fast-paced, agile environment where critical thinking and strong problem solving skills Excellent communication skills - written and verbal and ability to handle all interactions with internal and external clients with professionalism Ability to adapt quickly to change, think on your feet, communicate positively and work proactively Understanding of network topology and telecommunications architecture (PBX, Carriers, VoIP) Bonus Experience: 2+ years in a technical support role in a software or telecommunications environment. IP Telephony/ Telecommunications experience Experience in a telephony/telecommunications Dialer knowledge and Workforce Management experience Web Services and API knowledge and understanding of conceptual use Competent in database and SQL concepts

About Us:How many companies can say they've been in business for over 177 years?!Here at ZEISS, we certainly can! As the pioneers of science, ZEISS handles the everchanging environments in a fast-paced world, meeting it with cutting edge of technologies and continuous advancements. ZEISS believes that innovation and technology are the key to a sustainable future and solutions for global change. We have a diverse range of portfolios throughout the ZEISS family in segments like, Industrial Quality & Research, Medical Technology, Consumer Markets and Semiconductor Manufacturing Technology. We are a global company with over 42,000 employees and have over 4,000 in the US and Canada alone! Make a difference, come join the team!What's the role? The Technical Support Engineer (TSE) will provide advanced technical support to end users (e.g., Consumers, Carl Zeiss Meditec Field Sales and Service Representatives), as well as other Zeiss employees, Affiliates and Distributors, to resolve customer issues. The TSE is expected to utilize in-depth trouble shooting techniques to identify and engineer multi-level solutions to complex issues in accordance with their individual level of knowledge and expertise. For more complex customer issues they are expected to partner with, or escalate to, the appropriate support level or to Field Services as applicable. Additionally, the Technical Service Engineer is expected to work effectively with other departments as needed, to help ensure products meet service and quality performance, while contributing to the attainment of the Technical Support Center's service level goals.Sound Interesting? Here's what you'll do: Responsibilities that are central to the job and MUST be performed either unaided, or with the assistance of a reasonable accommodation, ref. ADA. Technical Support Respond to complex technical questions and inquiries from Field Service Engineers, Affiliates and Distributors, Sales, Customer Service, Parts and customers via telephone, fax, email, and occasionally on-site at customer locations. Contribute insights and feedback to the development of service documentation as requested. Review performance trending reports generated on the assigned instruments to determine any problem areas. Communicate performance trend information to other departments/teams on a monthly basis. Proactively maintain or improve his/her level of technical expertise on company products and services, especially dedicated supported products. Work cross-functionally with various departments, i.e. product or quality teams, to address or resolve customer or general service issues. Act as a mentor to Technical Support Representatives. Note: Essential functions may not be limited to the tasks and responsibilities listed, and based on business and departmental needs.Do you qualify? BA/BS in Engineering or Sciences or an equivalent combination of education and experience. Technical experience may be substituted for education. Minimum of four (4) years of experience as a Technical Support Engineer, or equivalent technical experience. High degree of technical proficiency, excellent problem solving skills, and analytical abilities required. Experience with basic electronics, mechanics, optics, personal computers, basic operating systems (Windows 95/98/NT/XP), and strong knowledge of networking set ups and protocols preferred. A+ and Net + certification strongly desired. Excellent communication (written and verbal) and interpersonal skills required.The hourly pay range for this position is $ 37.00 - $46.00The pay offered for this role may be influenced by factors such as job location, scope of role, qualifications, education, experience, & complexity/specialization/scarcity of talent.This position is also eligible for a performance bonus or sales commissions . ZEISS also offers robust benefits, including medical plans, retirement savings plan and paid time off.We have amazing benefits to support you as an employee at ZEISS!MedicalVisionDental401k MatchingEmployee Assistance ProgramsVacation and sick pay The list goes on! ZEISS is an EEO/AA/M/F/Disabled Veteran EmployerYour ZEISS Recruiting Team:Clara CresswellZeiss provides Equal Employment Opportunity without unlawful regard to an Applicants race, color, religion, creed, sex, gender, marital status, age, national origin or ancestry, physical or mental disability, medical condition, military or veteran status, citizen status, sexual orientation, pregnancy (includes childbirth, breastfeeding or related medical condition), genetic predisposition, carrier status, gender expression or identity, including transgender identity, or any other class or characteristic protected by federal, state, or local law of the employee (or the people with whom the employee associates, including relatives and friends).

Technical Support EngineerTechnical Support: Responsible for promptly responding to customer technical issues, coordinating internal and external resources, and providing continuous follow-up and resolution.Product Training: Responsible for conducting product training for relevant customer personnel to enhance their understanding and awareness of product features and business.Project Support: Analyze customer project requirements, develop project proposals, formulate technical solutions and bidding documents, anticipate technical issues during project implementation, and provide technical support throughout the project.After-sales Service: Responsible for handling after-sales issues and customer complaints, addressing and providing feedback on issues raised by customers, and assisting in resolving encountered problems.Qualifications:Bachelor's degree in a relevant field such as communication, electronics, or computer science.Strong learning ability, ability to work independently, good communication, coordination, and analytical skills, and strong self-management and time management skills.Strong proficiency in PPT creation and presentation skills.Some awareness of pre-sales.At least 3 years of work experience in the field of data center power distribution scheme design and technical support in the USA.Work Location: San Jose, California

NYC PS NG911 Support Engineer Job DescriptionDivision:Public SafetyDepartment:NYC Public SafetyJob Title: Support Engineer, NYC Public SafetyLocation:Bronx, NY, Brooklyn NYReports to:NYC PS Support ManagerOverall Purpose:Primary focus is deploying, maintaining and supporting NYC NexGen 911 Logging and Recording Solution for the 911 system.Assisting product teams to successfully introduce new products/versions. Champion supportability and preventative action on behalf of the customer.Scope & Responsibilities:Provide 1 st /2 nd /3 rd line engineering support to the productProvisioning, deploying, patching and upgrading NRX/NIR Logging and Recording Solution including Inform, Screen Capture, TT911, Real Time Text (RTT), i3 Log Events and SIP Recording. Working closely with the deployment team to ensure successful deployment of software packages.Participate in multi-vendor digital forensic analysis in the event of a 911 call failure.Defining and implementing regular maintenance and health monitoring procedures.Work effectively with staff in all areas of the business, escalating when appropriate to management and/or R&D. Take into account technical and commercial relationships with end users, partners and service providers.Deploy and provision systems to enable replication of customer issues to diagnose and repair without jeopardising customer data or operations.Participate in a 24-7 Out of Hours call out rotationEducation & Background:The successful candidate is likely to have higher education qualification in science or technology subjects. A degree level qualification is desirable.The ideal candidate is a rapid learner, self-motivated and a good communicator and problem solver. A high quality of work is also particularly important.Relevant technical customer support experience preferred, particularly within a Public Safety environment. Understanding what represents good 'customer service' and how to deliver it is essential.Essential skills: Working knowledge of Windows server and client technology, ideally supportingweb applications and services VMWARE ESXI / Vcenter v7 Wireshark Experience in creating, modifying and running databases queries (MS SQL and Oracle MySQL). Network operations experience (firewalls, network security groups etc) Experience with SIPREC and VoIP Recording Experience running scripts from PowerShell or similar Experience with web application and services configuration management • Efficient, effective and respectful communication skills both with customers and within internal departments. Including; Excellent written and spoken English Good listener, able to identify and validate assumptions Able to use effective questioning to confirm understanding of a customer problem and then provide help to solve it Methodical troubleshooting, technical skill and attention to detail used in diagnosing problems and reproducing issues in a local environment Multi-tasking and time-management to prioritise and switch between varied tasks Focused and calm under pressure Careful record keeping Able to use initiative and to work effectively both independently and as part of a team Useful skills:Experience with Logging and Recording Solutions (Optional) Experience to Azure Portal and familiarity with Azure services Technical writing skills Experience querying Web API's Experience of configuring Application Monitoring and Dashboards Other Information:Be flexible with working hours when needed to address critical or urgent mattersParticipate in an on-call roster with other engineers.

Futurex is seeking talented individuals with a passion for technology and an interest in business to join our team as a Technical Support Engineer. This position is on-site at Futurex's Engineering Campus in Bulverde, 15 miles north of San Antonio, Texas.This position involves individuals in both the business development and IT support for Futurex's advanced line of cryptographic security solutions. Initially, individuals in this position work to develop a deep knowledge of Futurex technology and industry standards by participating in our software quality assurance process. This progresses into customer support and sales with Tier-1 organizations worldwide.RESPONSIBILITIES INCLUDE:Provide ongoing technical support and guidance to Futurex's global customer baseTest and troubleshoot new and existing hardware, software, and firmware developed for the data security and encryption industryApply business knowledge and technical ability to create state-of-the-art solutions to help enterprises secure their sensitive dataTrain customers on the Futurex product line and data security best practicesHelp develop customer IT environments and provide project management services for custom initiativesWrite and maintain technical documentation released to the publicUnderstand industry-specific APIs and protocols used when interfacing with external systemsRequirementsREQUIREMENTS3-5 years experience in a related IT fieldBachelor's degree in cybersecurity, or a technical and/or business related majorBroad information technology backgroundStrong communication skillsStrong problem-solving skillsFlexibility to assist in several different departments of the companyStrongly PreferredFamiliarity with enterprise data encryption technology, including hardware security modules (HSM); enterprise key, certificate, and PKI management solutions; and/or tokenization for PCI DSS complianceExperience with TCP/IP networkingExperience with multiple architectures and platformsExperience with OpenSSL, Linux, scripting (Python, Perl, Bash)Experience with technical support, sales, or quality assuranceBenefitsCompetitive compensation and opportunities for advancementOpportunity to travel to worldwide destinationsHealth, dental, vision, life, and short/long-term disability insurancePaid vacation, holidays, and sick leaveComplimentary gym membership on Bulverde campusRetirement plan with employer contribution matchScenic corporate campus with amenities including a tennis court, jogging trail, and putting greenWelcoming, family-style corporate culture uniquely suited to fast-paced, entrepreneurial, and motivated individuals

Our client is a growing company producing popular Software Development and Data Analytics tools for their customers and users across the country. This is a great opportunity for the right candidate to get their foot in the door with a solid company in the IT space - if you have a non-technical background in customer service with degrees, courses, or bootcamps in IT or coding, please consider applying!Qualifications:3-5 years of experience in a customer-facing role, ideally in a technical support capacityAbility to context switch between multiple support chatsExperience with SQL for data analysis and/or statement writingAbility to parse complex logic problems by following a problem thread and producing a solutionExperience with taking ownership of customer issues and being curious about problem-solvingInterest in personal development - bootcamps, certifications, courses, lectures, etc.Ability to be in-office in San Francisco or NYC 4x/weekNice to Have:Experience supporting a cloud service in production (AWS/GCP/Azure)Exposure to Snowflake, BigQuery, PowerBI, Redshift, etc.Job Description:Work with company's customers on a daily basis in a support engineering capacityParticipate in live chat support for 4 hours of the day in order to assist with troubleshooting customer issuesContribute to team projects, overflow troubleshooting, administrative work, and investigation of long-term issuesWork closely with the development team to optimize tools for diagnostics and service performanceCollaborate with multiple teams (front-end, back-end, design, product, UI, DevOps, etc.) to ensure a positive customer experience for product usersIf interested, please apply directly or reach out to Emma Corcodilos at [email protected].

We are searching for a Technical Support Engineer in Hillsboro, OR to work for an industry leading company. Candidates should have 3+ years of experience troubleshooting, repairing and maintaining semiconductor equipment. This is a direct hire role with great benefits. ResponsibilitiesCheck and maintain equipment within factory standard specifications of system equipment.Instruct customers in the operation and maintenance of the system equipment.Serve as company liaison with customer on matters for assigned projects (i.e. installations and major component replacements).Perform complex repair maintenance or unit replacement according to factory procedures independently and with others.Provide technical support to customers and respond to questions regarding operation procedures, equipment malfunctions, and other technical issues to minimize equipment down time and ensure positive customer relations.Identify and report equipment error and status updates related to equipment performance issues to aid in troubleshooting or maintenance.QualificationsSkillsTechnical SupportEquipment MaintenanceSemiconductor EquipmentRoboticsLasersLinuxExperienceExperienced3 year(s)For certain assignments, Covid-19 vaccination and/or testing may be required by Randstad's client or applicable federal mandate, subject to approved medical or religious accommodations. Carefully review the job posting for details on vaccine/testing requirements or ask your Randstad representative for more information.Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

About Us:How many companies can say they've been in business for over 177 years?! Here at ZEISS, we certainly can! As the pioneers of science, ZEISS handles the everchanging environments in a fast-paced world, meeting it with cutting edge of technologies and continuous advancements. ZEISS believes that innovation and technology are the key to a sustainable future and solutions for global change. We have a diverse range of portfolios throughout the ZEISS family in segments like, Industrial Quality & Research, Medical Technology, Consumer Markets and Semiconductor Manufacturing Technology. We are a global company with over 42,000 employees and have over 4,000 in the US and Canada alone! Make a difference, come join the team!What's the role?As a Technical Support Engineer, you get to work with an astonishing team that plays a vital role providing support to technical support to end users . Show case your skills and experience with process enhancement .The Technical Support Engineer (TSE) will provide advanced technical support to end users (e.g., Consumers, Carl Zeiss Meditec Field Sales and Service Representatives), as well as other Zeiss employees, Affiliates and Distributors, to resolve customer issues. The TSE is expected to utilize in-depth trouble shooting techniques to identify and engineer multi-level solutions to complex issues in accordance with their individual level of knowledge and expertise. For more complex customer issues they are expected to partner with, or escalate to, the appropriate support level or to Field Services as applicable. Additionally, the Technical Service Engineer is expected to work effectively with other departments as needed, to help ensure products meet service and quality performance, while contributing to the attainment of the Technical Support Center's service level goals.Sound Interesting? Here's what you'll do:• Respond to complex technical questions and inquiries from Field Service Engineers, Affiliates and Distributors, Sales, Customer Service, Parts and customers via telephone, fax, email, and occasionally on-site at customer locations.• Contribute insights and feedback to the development of service documentation as requested.• Review performance trending reports generated on the assigned instruments to determine any problem areas. Communicate performance trend information to other departments/teams on a monthly basis.• Proactively maintain or improve his/her level of technical expertise on company products and services, especially dedicated supported products.• Work cross-functionally with various departments, i.e. product or quality teams, to address or resolve customer or general service issues.• Act as a mentor to Technical Support Representatives.Note: Essential functions may not be limited to the tasks and responsibilities listed, and based on business and departmental needs.Do you qualify?• BA/BS in Engineering or Sciences or an equivalent combination of education and experience. Technical experience may be substituted for education.• Minimum of four (4) years of experience as a Technical Support Engineer, or equivalent technical experience.• High degree of technical proficiency, excellent problem solving skills, and analytical abilities required.• Experience with basic electronics, mechanics, optics, personal computers, basic operating systems (Windows 95/98/NT/XP), and strong knowledge of networking set ups and protocols preferred.• A+ and Net + certification strongly desired.• Excellent communication (written and verbal) and interpersonal skills required.We have amazing benefits to support you as an employee at ZEISS! Medical Vision Dental 401k Matching Employee Assistance Programs Vacation and sick pay The list goes on! The hourly pay range for this position is $37.00 -$46.00.This position is also eligible for a performance bonus or sales commissions. ZEISS also offers robust benefits, including medical plans, retirement savings plan and paid time off.The pay offered for this role may be influenced by factors such as job location, scope of role, qualifications, education, experience, & complexity/specialization/scarcity of talent.ZEISS is an EEO/AA/M/F/Disabled Veteran EmployerThis position is also eligible for a performance bonus. ZEISS also offers robust benefits, including medical plans, retirement savings plan and paid time off.Your ZEISS Recruiting Team:Clara CresswellZeiss provides Equal Employment Opportunity without unlawful regard to an Applicants race, color, religion, creed, sex, gender, marital status, age, national origin or ancestry, physical or mental disability, medical condition, military or veteran status, citizen status, sexual orientation, pregnancy (includes childbirth, breastfeeding or related medical condition), genetic predisposition, carrier status, gender expression or identity, including transgender identity, or any other class or characteristic protected by federal, state, or local law of the employee (or the people with whom the employee associates, including relatives and friends).

About Appspace:At Appspace, were passionate about creating better work experiences for people everywhere, and were looking for people that feel the same way. Our global office locations and flexible work culture help you work wherever and however youre at your best. Plus, we take the time to help you enjoy your work, build lasting connections, and grow your role. Join the Appspace team and be a part of a culture thats helping people everywhere love where they work.Your Role as a Technical Support Engineer: Seeking a resourceful, detail-oriented, and IT savvy individual to fill the position of Technical Support Engineer. This role is responsible for providing advanced troubleshooting for Appspace customers regarding a variety of software, hardware, network, and security issues. The successful candidate will be self-motivated, patient, and able to accomplish multiple tasks at once with little supervision. A Day in the Life of a Technical Support Engineer: Provide first response and technical support issue resolution via chat, email, phone and remote sessions.Ask appropriate fact finding questions to clearly identify and understand the clients issue while helping to isolate potential root cause.Escalate cases requiring advanced technical skill.Advise customers on network related requirements - including firewalls ports & basic TCP/IP settings when appropriate.Serve as the clients subject matter expert for the Appspace platform and appIdentify operational issues via retrieval and evaluation of errors and logsProblem solve and embrace technical curiosity to research issues when needed Stay organized and document all customer interactions using company CRM (Salesforce) and related toolsWhat Youll Need: Ability to work efficiently in fast-paced, high-volume, multi-tasking environments while remaining calm and poised under pressureExperience with Cisco Digital Media suite and devices, Chrome OS/Chrome devices, BrightSign and other digital media devices desiredExperience with Windows Server 2016/2019, WebServer (IIS) or Linux environments Working knowledge of databases such as SQL or MY SQL.Understanding of TCP/IP networking, DNS and proxies is a plusProficiency in Microsoft Outlook & office suiteBasic experience with graphic design and/or video editing suites not required, but a plusExcellent written and verbal communicationOutgoing, helpful, and passionate about providing excellent customer service Prior experience in a technical support capacity (Support Engineer, etc.) and/or software support strongly preferred Bachelors degree or equivalent/related work experience (2-5 years)Working knowledge of JIRA and Salesforce preferredThe Perks of Working for Appspace:For all our US based team members, we offer a variety of benefits from competitive salaries, medical, dental and vision coverage, disability coverage, employer paid life insurance, mental health resources, 401(k) plan and a fully paid parental leave program.Additional perks include:Generous PTOFlexible work schedulesRemote work opportunitiesPaid company holidays1/2 Day FridaysAppspace Quiet Fridays (No non-essential internal meetings scheduled)A casual dress work environment Disclaimer:Appspace Inc. is an equal opportunity employer. All aspects of employment, including recruiting, hiring, placement, promotion, termination, compensation, and training are decided based on qualifications, merit, and business needs. We do not discriminate on the basis of race, color, religion or belief, marital status, sex, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy (including childbirth, lactation, or related medical conditions), gender, gender identity and/or expression, genetic information, sexual orientation, family or parental status, veteran status, or any other status protected under federal, state, or local laws. Appspace is committed to creating a diverse and inclusive workplace and does not tolerate discrimination or harassment of any kind.PI240002216