Technical Support Representative Salary in USA

JOB DESCRIPTION Tremco Construction Products Group brings togetherTremco CPG Inc.'s Commercial Sealants & Waterproofing and Roofing & Building Maintenance divisions; Tremco Barrier Solutions Inc.; Dryvit, Nudura and Willseal brands; Prebuck LLC; Weatherproofing Technologies, Inc.; Weatherproofing Technologies Canada and PureAir Control Services, Inc. Altogether, Tremco CPG companies operate 21 manufacturing facilities, 6 distribution sites, and 3 R&D/technology sites, and employ more than 2,700 people across North America. GENERAL PURPOSE OF THE JOB: The Technical Communications Specialist provides administrative assistance to the Technical Services Department and technical support of the Sealants Division product line to Tremco sales representatives and customers. This position requires a fundamental understanding of the product complaint process, the ability to enter product complaints and carrying out other associated duties. ESSENTIAL DUTIES AND RESPONSIBILITIES: General understanding of product complaint process/WebCycle/SAP and ability to close out tasks in a timely manner. Work successfully with all internal and external customers (Manufacturing, Lab, Sales, Tech Services as well as Dryvit Distributors). Assist in providing technical support for Dryvit product line, making technically accurate recommendations to internal and external product line/application inquiries from Sales Department, architects, engineers, contractors, specifiers, etc. Answer Dryvit Mailbox /HubSpot inquiries. Acquire a general understanding and ability to communicate results of Project Testing methods/techniques - ASTM C794 (Tab Adhesion-and-Peel), ASTM C1193 (Tab Adhesion), ASTM C1248 (Stain) and ASTM C1087 (Compatibility). Assist with making technically accurate recommendations to internal and external product line/application inquiries from Sales Department, architects, engineers, contractors, specifiers, etc. Develop the various cross-functional skill sets of individuals on your team within the Technical Services Department. Maintain and update Dryvit departmental manual. Speak/write proficiently with respect to product usage, competitive product analysis, the Tremco website, product specification, product repairs and problems. Assist when needed with on- and off-site training events (Quality Applicator Program QAP, Sales Training, etc.) and arranging product deliveries. Assist with the development & updating of Technical Bulletins, Application Instructions, Tech Data, Marketing collateral or white papers. EDUCATION High School Diploma or GED required. Bachelor's degree in Science, Engineering, Construction or similar field preferred. EXPERIENCE 1-2 years of Technical Service, Construction, Customer Service or similar experience, preferred. OTHER SKILLS AND ABILITIES: Basic knowledge of Tremco's product line, website navigation, SAP, and the crowd-sourcing SPARK tool. BENEFITS AND COMPENSATION: The salary range for applicants in this position generally ranges between $52,000 and $66,000 plus a 10% bonus opportunity. This range is an estimate, based on potential employee qualifications, operations, needs, and other considerations permitted by law. Tremco offers a variety of benefits to its employees, including but not limited to health insurance, paid holidays, paid time off, 401(k) with company match, Company Pension Plan, Performance Based Bonus/Commission, and continuing education. All qualified applicants will receive consideration for employment without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.

Technical Support Representative - ManufacturingIf you have hands-on mechanical expertise and customer service skills, then consider this Technical Support Representative opportunity! You'll become a product expert on our Seabrook, NH client's premium massage chairs, so you can communicate directly with customers and vendors to help set up and operate products and troubleshoot any issues. This full-time, direct-hire role offers comprehensive benefits!Responsibilities of the Technical Support Representative - ManufacturingAssist customers with problems or questionsTroubleshoot and diagnose problems with products and help resolve the issuesPerform some light-duty assembly and repairsManage parts inventoryPerform other related tasks and projects, as requiredQualifications of the Technical Support Representative - ManufacturingGreat communication and phone skills Detail oriented and highly organizedTech savvy and able to diagnose and solve problemsCustomer service orientedComputer savvy, especially with MS Word and OutlookPlease share your resume in confidence for this Technical Support Representative role offering up to $20/hour, DOE. We look forward to connecting with you!To apply, please email your resume to [email protected], call (603) 749-4810 ext. 4, or apply online at www.leddygroup.com.Veterans and military spouses are encouraged to apply.About Leddy GroupWe are a privately owned, regional staffing company serving northern New England since 1994. We are real people helping real people find meaningful employment through our specialties: Accounting & Finance, Administrative & Customer Service, Engineering, HR, Industrial and Skilled Manufacturing.

Position: Technical Support RepresentativeLocation: Fully RemoteContract: 4 Months (Extension Likely)Pay Rate: $17-$21/HR (Depending on Experience)Duties:Collaborate closely with Sales, supporting teams, external partners, and accountants to accelerate adoption and ensure successful implementation of QuickBooks OnlineHelp execute custom implementation plans for the accounts to embrace QuickBooks Online for their firm and for their small business clientsManage the seamless conversions of small business clients onto QuickBooks Online while delivering an awesome first-use experience for clients and delighting accountants so they actively recommend QuickBooks Online to othersClearly execute recommendations, plans, and progress with customers and internal stakeholdersPrioritize workload and identify process improvements while executing within timelinesDevelop and maintain expertise of Intuit's products and solutions, with emphasis on the QuickBooks Online ecosystemProfessional interactions with internal and external partners.Required Skills:Customer-obsessed, with a passion for delivering the best possible customer experienceCollaborative communication, organization, prioritization, and time managementProven problem-solving and analytical orientation with the ability to identify root cause.Strong understanding of accountant workflowsCustomer-obsessed, with a passion for delivering the best possible customer experienceResults oriented, while respecting people and maintaining integrity without compromiseHelp execute custom implementation plans for the accounts to embrace QuickBooks Online for their firm and for their small business clients.Troubleshoot technical complexities.Nice to Have:Experience with QuickBooks OnlinePrior experience with accountants or accountingBachelor's degree or equivalent work experiencePride Global offers eligible employee's comprehensive healthcare coverage (medical, dental, and vision plans), supplemental coverage (accident insurance, critical illness insurance and hospital indemnity), 401(k)-retirement savings, life & disability insurance, an employee assistance program, legal support, auto, home insurance, pet insurance and employee discounts with preferred vendors.

About Us:How many companies can say they've been in business for over 177 years?!Here at ZEISS, we certainly can! As the pioneers of science, ZEISS handles the everchanging environments in a fast-paced world, meeting it with cutting edge of technologies and continuous advancements. ZEISS believes that innovation and technology are the key to a sustainable future and solutions for global change. We have a diverse range of portfolios throughout the ZEISS family in segments like, Industrial Quality & Research, Medical Technology, Consumer Markets and Semiconductor Manufacturing Technology. We are a global company with over 42,000 employees and have over 4,000 in the US and Canada alone! Make a difference, come join the team!What's the role?Be a key member of the team delivering industry leading customer care and technical support for ZEISS Consumer Products. While coordinating with repair, dealer service and sales teams, resolve consumer issues and drive high levels of customer satisfaction. Develop expert-level product knowledge to troubleshoot technical challenges, and effectively inform consumer purchase decisions. With the highest level of professionalism, be the resource our customers contact via phone and the web for assistance on all things ZEISS.Sound Interesting?Here's what you'll do:Present and available to answer customer phone calls, advising customers on sending product for repair, the repair process, warranty coverage, exchanges, technical support, and any other customer queriesCoordinate customer activities with the other consumer products teams, keeping the Customer Care Manager aware of potential problems and escalations.Provide exceptional technical support to consumers for the entire catalog of ZEISS sports optics products.Maintain a "can-do" attitude while fielding, and driving the resolution of, customer issues.Be a key point of contact for consumers via phone, email, web-based inquiries, and voice mail messages.Coordinate with the service center to recommend appropriate product replacements and upgrades.Enter warranty replacement, repair estimate and sales orders into SAP as required.Accurately update service cases in Salesforce as contacts with customers occur.Receive consumer spare part requests and accurately process spare parts orders.Infrequently attend events or trade shows, as required.Other duties or projects as assigned by the Customer Care Manager.Do you qualify?HS Diploma or GED required; Associate degree preferred.3 - 5 years experience in customer care, technical support or a related field preferred.Experience using hunting or nature observation optics (riflescopes, binoculars, spotting scopes) is required.Knowledge of hunting firearms and ballistics is preferred.Excellent interpersonal skills (verbal & written) to effectively serve all customer mentalities.Strong trouble shooting skills; Problem solving mindset with attention to detail.SAP and Salesforce experience is strongly preferred. Aptitude to quickly become proficient with these applications is required.Proficiency with Microsoft Office products (Outlook, Excel, Word, Power Point, Teams)The annual pay range for this position is $61,000 - $65,000The pay offered for this role may be influenced by factors such as job location, scope of role, qualifications, education, experience, & complexity/specialization/scarcity of talent.This position is also eligible for a performance bonus or sales commissions. ZEISS also offers robust benefits, including medical plans, retirement savings plan and paid time off.Restrictions• Position is based in White Plains, NY or Hebron, KY*Your ZEISS Recruiting Team:Maria KhalilZeiss provides Equal Employment Opportunity without unlawful regard to an Applicants race, color, religion, creed, sex, gender, marital status, age, national origin or ancestry, physical or mental disability, medical condition, military or veteran status, citizen status, sexual orientation, pregnancy (includes childbirth, breastfeeding or related medical condition), genetic predisposition, carrier status, gender expression or identity, including transgender identity, or any other class or characteristic protected by federal, state, or local law of the employee (or the people with whom the employee associates, including relatives and friends).

Our Company:At PracticeTek, we believe healthcare should be easy for providers, accessible for patients, and simple for everyone involved.PracticeTek was established by healthcare professionals and entrepreneurs who share a common goal: Deliver seamless, high-quality, on-demand healthcare, free of the confusing limitations of traditional technological platforms.PracticeTek is a collection of innovative software companies working together to make healthcare easier, and more accessible, for everyone. We deliver robust software solutions that support practitioners, and foster exceptional patient experiences, contributing to the growth of healthcare clinics specializing in chiropractic, dental, orthodontics, optometry, and multi-discipline therapy.Magic Touch is a technology company that provides software solutions tailored exclusively for dental lab manufacturers. The company's software is designed to help manufacturers streamline their operations, manage inventory, track sales, and enhance customer relationships. With a focus on innovation and customer satisfaction, Magic Touch is a trusted partner for dental manufacturers of all sizes. If you are passionate about technology and the dental industry, Seamlessly Efficient may be the right place for you.The Customer Technical Support Department:The Customer Support department provides excellent customer service to all customers calling in by ensuring customers' needs are met and by going above and beyond their expectations. The department is team-oriented, customer-focused environment in a setting where innovation, collaboration, and integrity are rewarded.The Career Opportunity:The primary responsibilities will be to answer support calls and emails, triage, analyze, reproduce reports issues, enter support tickets, escalate, and follow through to resolution. Depending on interests, experiences, and skill set, additional opportunities include systems administration, database coding in T-SQL, database administration in Microsoft SQL Server, Power Shell scripting, installations, upgrades, help documentation, virtual server and hardware administration, software usability, testing, design, maintenance, and interfacing with the QA department.The position is based in San Marcos, CA, and is an onsite position.Areas of Accountability:The Software Support Specialist has responsibility for the following outcomes:Ticket Management: Properly prioritize and maintain consistency across tickets assigned to you along with the department's overall queue. Adhere to all SOPs on a consistent basis.Customer Satisfaction: Maintain a happy, friendly, and professional demeanor when providing service to all customers. Understand customercommunications thoroughly and concisely. Collect pertinent facts and information in a timely manner. Evaluate problems to develop solutions.Collaboration: Interact with all departments when appropriate to gather information, provide feedback regarding workflows, and perform knowledge transfers.Competencies for SuccessEducation:Bachelor's (Preferred)Experience:Windows: 10 years (Preferred)CRM software: 5 years (Preferred)Technical support: 5 years (Preferred)Microsoft Windows Server: 2 years (Preferred)At Magic Touch (part of the PracticeTek family of companies) we carefully consider a wide range of compensation factors to determine our offers of employment. This includes internal and external market factors as well as your individual experience and skills. These considerations can cause compensation to vary but we reasonably expect to pay between $33,050 - $68,650for this position.PracticeTek is an Equal Opportunity Employer that values employees with a broad cross-cultural perspective. We strive to create an inclusive environment, empower employees, and embrace diversity. We encourage everyone to respond. All applicants will receive fair and impartial treatment without regard to race, color, religion, sex, national origin, ancestry, citizenship status, age, legally protected physical or mental disability, protected veteran status, status in the U.S. uniformed services, sexual orientation, gender identity or expression, marital status, genetic information or on any other basis which is protected under applicable federal, state, or local law.

Our Technical Support Wizards are responsible for providing quality customer care for our technical services. In this role you will have the opportunity to develop a robust skill set by troubleshooting problems, diagnosing the root cause, and offering solutions to internet, phone, and video issues. We are looking for people to provide an exceptional "HBC customer experience" that is second to none. Job Type: Full-time Rate: $18-$21/hour  Shift:  M-F 12:30-9pm Location: After in office training, job is remote in Winona, MN and surrounding areas Primary Responsibilities Include: Answer the Help Desk phones in a courteous and friendly manner and following the procedures as outlined. Assist customers in their homes with any technical support issues Enter the calls in Help Desk tracking software, including detailed information. Respond to customer generated tickets and email support requests. Maintain an appropriate and professional image of the company through demeanor, and interactions with customers always Assist with walk in customers with various technical service issues including personal devise use Provide support for internet, video and phone services The successful Customer Service Representative will have: Able to troubleshoot and repair customer products/services using knowledge of plant distribution and customer equipment operation Ability to analyze, identify, prioritize and solve problems is required. Good customer relations and communication skills are required. Able to use and troubleshoot basic problems on various personal electronic devices Ability to work within a team based structure while giving unparalleled customer support Even Better If You Have: Familiarity with PCs is important; familiarity with Macs is a plus. Experience in troubleshooting hardware, network problems, digital phone, wireless networks, email clients, and connectivity is desirable. Understanding of networking terms. Knowledge of Windows operating systems; common email clients (Outlook, Outlook Express, Thunderbird, Eudora); Browsers (IE, Firefox). A+ certification is a plus.  When you join Hiawatha Broadband Communications.... You'll be joining an award-winning company and team. We will not only offer you a full range of benefits, including group health & dental insurance, 401(k) program, starting with three weeks of PTO, a company wellness program, employer paid short and long term disability, paid volunteer time, and three weeks of paid parental leave! We are a great place to work because we are committed to providing an environment that gives each employee the opportunity to nurture their gifts and achieve their potential. Our mission is to pass on to the next generations of customers, employees, communities, and owners an organization that is even stronger and better than what it is today. Schurz Communications and its subsidiaries strategic objectives:  We will attract, invest in, communicate with, and retain top talent.  We will dynamically grow revenues by building and nurturing mutually beneficial and profitable customer relationships.  We will innovate, partner, experiment and create a better future together.  We strive to continuously improve operating performance to ensure sustained growth See job description

We are looking for an Aftersales Support Agent be responsible for customer support requests through, phone, support portal or other means, coordinating with the Customer Operator and any other areas of PVH, the recovery service (Service Recovery ) of the Product in an agile and effective manner, ensuring the efficiency of the Processes to restore the relationship with the claimant, improving their future satisfaction in the face of new claims and achieving business continuity through the prescription of our products for other projects and other clients.PV Hardware (PVH) is a provider of innovative solar tracking solutions for the global utility-scale solar market, including trackers, fixed structures and SCADA system.Qualifications:Electronic, industrial or mechanical Associate or Bachelor degreeExperience:1+ year of experience in commissioning of electromechanical equipmentElectricity, electronics or electromechanics engineerExperience as a technician specialized in electricity, electronics or electromechanics.Microsoft Office products.Responsibilities:Manage incidents and support requests through the PVH platform, ensuring quality of service, customer satisfaction and process efficiency in order to maintain business continuity by retaining customers and gaining brand advocates.Have direct and proactive dealings with direct (Beneficiary) and indirect (Operator/Maintainer) Clients for; (i) the recovery of the service, (ii) to provide a service or, (iii) generate the opportunity of a sale.Comply with the response times and resolution of incidents and warranty claims agreed in the guarantees and/or contractual service level agreement (SLA) while maintaining the level of service quality established by the After-sales Policy.Verify and validate the information provided by the client on the platform.Train the operation and maintenance personnel in the use of the platform, the diagnosis of the incident and the correction of the supposed defect.Preparation of technical reports or root cause analysis.Monitoring and control of service recovery or inspection actions carried out in the field by own or subcontracted personnel.Comply with and ensure the service and quality standards set by the company.Propose improvements in the management or use of post-sale service tools.Direct interlocutors:Commissioning & Aftersales techniciansAftersales managerOur Values:Committed, involved and responsible: We resolve our customer's problems as if they were our own.Committed to excellence: We care for each other as well as the world we live in.Humble but brave: Proud of who we are and what we do, without detracting from anyone.Learning from experience: Experts in what we do, hungry for new challenges, entrepreneurial spirit.PV Hardware is proud to be an equal opportunity employer. We do not discriminate based on factors such as race, color, religion, gender, national origin, age, disability, or any other protected characteristic. Our commitment is to foster a workplace that values diversity and inclusivity, treating everyone with respect and providing equal chances for professional growth. We invite individuals from all backgrounds to apply for our current job openings and be part of our team.

The role will be hybrid with AT LEAST one day in the Rocky Hill office per week (usually Tuesdays but this can vary per week). Some weeks more days in the office may be required, or a specific day may be required.Qualifications:• Bachelor's Degree in technical field or College Degree in Trades • Technical or mechanical aptitude/Hands-on experience preferred • Strong oral and written communication skills are essential • Strong customer related communications and interpersonal skills necessary • Proficient at navigating Microsoft Office and web-based programs • Good home internet connection • French language an assetResponsibilities:This role will be responsible for providing our customers, distribution partners, and sales reps with technical support on our adhesives products and solutions through our technical helpline. The candidate will be responsible for providing timely support for technical inquiries via phone, email, and web chat. Candidate will need to visualize mechanical situations and work with customers to determine the best products to use, while identifying potential leads. This position provides an entry into the world of adhesives - staff in this role are highly regarded as experts in the adhesive world. Candidate will be expected to be available for on-site technical training as needed. Will work remotely but in person (onsite) for trainings.

Technical Support Representative 9 Month Contract to HireOnsite in Marietta, 30066Job Summary:This person will be responsible for a high volume of inbound calls supporting merchants and customers issues. This rep will be resolving issues related to hardware, software, and/or networking issues with terminal devices/POS systems. In this role, you will be responsible for patiently leading customers through resolving their technical issues, placing orders for new and replacement equipment, helping to resolve software issues, and taking ownership of client issues to ensure client satisfaction.Requirements:3+ years of experience in a high volume, fast-paced inbound call environmentExperience with resolving technical issues virtually (hardware, software, networking, etc.)Customer service skills with clear and concise communication Experience with using telephone software and experience with Office Communications software (Teams, Slack, etc.)Plusses:Fluent in Spanish is highly preferred Experience working with POS systems or terminal devicesCompensation: $20/hr to $22/hr. Exact compensation may vary based on several factors, including skills, experience, and education.Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.

Rightworks offers the only?intelligent cloud purpose-built for accounting firms?and professionals. Backed by award-winning around-the-clock US-based support, our?fully?managed IT and applications?ensure customers have secure, reliable, on-demand access to their technology. We provide a?curated software ecosystem?that?simplifies the complexity of running an accounting firm or small business, supported?by a?community?of thought leaders, peer networks, and educational resources. Our?success is made possible by leveraging decades of specialized experience in leading?accounting firms and technology companies. More than 10,000 accounting firms and?60,000 SMBs count on us to run their business every day.We have a great team, we're growing fast, and have a winning culture based on innovation, teamwork, and mutual respect.Job OverviewAs part of the OneSpace Support Team, the primary responsibility of the Technical Support Representative is to understand, troubleshoot, and resolve customer issues. Customer inquiries should be handled in a timely manner or escalated to the appropriate team if necessary. This is a position with growth potential at a company that promotes from within.This is a remote work position.ResponsibilitiesEfficiently answer and troubleshoot inbound customer calls in a high-volume call center environment for up to 8 hours.Accurate documentation of calls utilizing our ticketing system.Strive for first call resolution, while providing any additional information to the customer to prevent call backs.Leverage the internal knowledge base to find information needed.Monitoring your open cases as necessary, along with following up with the appropriate team and/or customer to resolve within our defined service level agreements.Meet or exceed management expectations for performance and professionalism as measured by customer surveys, call monitoring, and phone metrics.Participate in any additional departmental projects or tasks as assigned to you.RequirementsAbility to communicate clearly, confidently, friendly, and professionally with our customers in a high-volume call center environment.Ability to handle technical support calls over the phone for up to 8 hours.2+ years of experience in customer service.1+ years of experience in a technical support role.Strong troubleshooting abilities.Ability to multitask.Experience supporting Microsoft Remote Desktop Services (RDS).Experience supporting Microsoft Active Directory.Understanding of cloud computing and SaaS business models.Exposure to QuickBooks Desktop is helpful.Knowledge of Local Networking preferred.Previous call center experience preferred.BenefitsTo provide best-in-class solutions, we need a best-in-class team. We offer competitive salaries to recruit the best talent. We provide company-paid short and long-term disability insurance, life insurance, and a generous 401K match. We offer highly affordable medical, dental, vision coverage, and many other valuable benefits. We offer a generous PTO bank, and numerous paid holidays, affording you the time to be there for what is important in your life. We encourage giving back to our communities by providing volunteer paid time off. We are proud to be an Equal Opportunity Employer!This job description may not be inclusive of all assigned duties, responsibilities, or aspects of the job described, and may be amended at any time at the sole discretion of the employer.