Technical Support Representative Salary in Missouri, USA

Take ownership and initiative on all projects from conception to completion Organize client meetings/sub meetings and develop long-term relationships Perform estimatesPrepare budgets and schedules Work collaboratively with Head of Construction OpsCommunicative with on-site project teams, architects, and owners, etc. Proactively drive solutions Apply now and your resume will be reviewed with 24 hours. MPI does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, veteran status, marital status, or based on an individual's status in any group or class protected by applicable federal, state or local law. MPI encourages applications from minorities, women, the disabled, protected veterans and all other qualified applicants.Degree in Construction Management, Civil Engineering, Architecture or related field. 10+ years of construction experience - ideally with a General Contractor.Proven experience in management of cradle-to-grave construction process.Estimating/Preconstruction experience is a plus.Potential to grow into leadership rolesStrong presentation and desire to client facePrior public, K-12/education, multifamily, or commercial construction project experience.

Who We Are:UNFI is North America's Premier Food Wholesaler. We transform the world of food for our associates, customers, suppliers and the families we serve every day. With deeper full store selection and compelling brands for every aisle, built on an unmatched heritage in great food and fresh thinking. And smarter food solutions, from fulfillment to insights and beyond, that help entrepreneurs and major brands alike unlock their full potential and transform their businesses - for the better. Better Food. Better Future.Purpose:A Customer Support Specialist position focuses on retaining and servicing the largest and most strategic accounts with maintaining data accuracy among business software. The Customer Support Specialist represents the client within cross-functional teams. This position is responsible ensuring data accuracy and customer satisfaction within the account portfolio related to item maintenance, promotional, new item process, and pricing execution.Job Responsibilities: Responsible for reviewing data for integrity and accuracy, prior to the hand-off for any system inputs. This role would act as the primary audit point for Planned Demand quantities, allocations, and special event data. Courteously and promptly resolve customer questions and problems or properly refers them to appropriate personnel. Executes the administration of customer required systems, to include pricing, promotions, and general item maintenance. Maintains customer specific national and regional custom discount files within UNFI and Customer based systems. Execute and coordinate with internal departments on promotion and new item process for assigned accounts. Review and coordinate with Account Managers on new store opening accounts within the UNFI business systems to ensure proper attributes and price structure is activated on each account. Job Requirements:Education/ Certifications/Experience: Associate degree in Business Management or a related field or equivalent experience. 3-5 year's customer related experience and account management experience is required Proficiency in Microsoft Office Suite. SharePoint and ASAP skills preferred. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity or expression, national origin, disability, or protected veteran status. UNFI is an Equal Opportunity employer committed to creating an inclusive and respectful environment for all. - M/F/Veteran/Disability. VEVRAA Federal Contractor.

Are you an outgoing professional who thrives when working independently? Do you enjoy getting out of the office and connecting with customers where they are? Ready for a financially rewarding job that can lead to real career opportunities?Spectrum is building a NEW residential outside sales team-one that will drive impact for our business, customers and everyone who joins us. If you're looking for an exciting sales career and a company that invests in you, become a Market Development Specialist.BE PART OF THE CONNECTIONWhen new residential housing developments and communities are being built, new people move into new homes. All they can think about is getting unpacked and feeling settled. They also want to quickly reconnect to the Internet, their favorite shows, and with family and friends. This is where our new Market Development Specialists play a vital role.WHAT YOU WILL DO AS A MARKET DEVELOPMENT SPECIALISTAcquire new customers through door-to-door relationship building and community events Focus on new and existing communities within targeted growth markets Build a vast network of referral partners to help quickly engage prospective customers Develop relationships with homebuilders, homeowner associations and housing community groups within an assigned territory Sell Spectrum's superior products at an exceptional value to customers Be rewarded for achieving sales goals in Internet, mobile, phone and video sales Connect with your team by participating in sales meetings and trainingWhile working in residential sales, expect to work outdoors rain or shine, days and nights, and to knock on many doors before closing a sale. It's hard work, but with your relationship-building skills and professional resilience, you can excel (and do well financially) in this sales position.WHAT YOU'LL BRING TO SPECTRUM Required QualificationsEducation: High school diploma or equivalent Skills: Effective communication, listening, relationship-building and multi-tasking skillsTechnical Skills: Willingness to learn about our products; comfortable having sales conversations about technologyAbilities: Work independently, results-oriented, persuasive, positive attitude, resilient Travel: Daily in an outdoor environment; valid driver's license and reliable personal vehicle needed Schedule: Includes days, evenings and weekends; flexibility based upon performancePreferred Qualifications 2+ years of sales or relevant work experienceExperience in door-to-door salesSPECTRUM CONNECTS YOU TO MORECompetitive Pay: Starting base salary plus uncapped commission, incentives and bonus program; the average first-year target compensation is up to $100,000+. Supportive Culture: It's a fast and engaging team, where leaders coach you and are willing to invest in you and your goals. Dynamic Growth: We offer world-class paid sales training and career opportunities to move up and around the company. Total Rewards: Our comprehensive benefits are among the best in the industry.Apply now, connect a friend to this opportunity or sign up for job alerts! SDT315 2024-34702 2024 Here, employees don't just have jobs, they build careers. That's why we believe in offering a comprehensive pay and benefits package that rewards employees for their contributions to our success, supports all aspects of their well-being, and delivers real value at every stage of life.A qualified applicant's criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances.Get to Know Us Charter Communications is known in the United States by our Spectrum brands, including: Spectrum Internet®, TV, Mobile and Voice, Spectrum Networks, Spectrum Enterprise and Spectrum Reach. When you join us, you're joining a strong community of more than 100,000 individuals working together to serve more than 32 million customers in 41 states and keep them connected to what matters most. Watch this video to learn more.Who You Are Matters Here We're committed to growing a workforce that reflects our communities, and providing equal opportunities for employment and advancement. EOE, including disability/vets. Learn about our inclusive culture.

Are you an outgoing professional who thrives when working independently? Do you enjoy getting out of the office and connecting with customers where they are? Ready for a financially rewarding job that can lead to real career opportunities?Spectrum is building a NEW residential outside sales team-one that will drive impact for our business, customers and everyone who joins us. If you're looking for an exciting sales career and a company that invests in you, become a Market Development Specialist.BE PART OF THE CONNECTIONWhen new residential housing developments and communities are being built, new people move into new homes. All they can think about is getting unpacked and feeling settled. They also want to quickly reconnect to the Internet, their favorite shows, and with family and friends. This is where our new Market Development Specialists play a vital role.WHAT YOU WILL DO AS A MARKET DEVELOPMENT SPECIALISTAcquire new customers through door-to-door relationship building and community events Focus on new and existing communities within targeted growth markets Build a vast network of referral partners to help quickly engage prospective customers Develop relationships with homebuilders, homeowner associations and housing community groups within an assigned territory Sell Spectrum's superior products at an exceptional value to customers Be rewarded for achieving sales goals in Internet, mobile, phone and video sales Connect with your team by participating in sales meetings and trainingWhile working in residential sales, expect to work outdoors rain or shine, days and nights, and to knock on many doors before closing a sale. It's hard work, but with your relationship-building skills and professional resilience, you can excel (and do well financially) in this sales position.WHAT YOU'LL BRING TO SPECTRUM Required QualificationsEducation: High school diploma or equivalent Skills: Effective communication, listening, relationship-building and multi-tasking skillsTechnical Skills: Willingness to learn about our products; comfortable having sales conversations about technologyAbilities: Work independently, results-oriented, persuasive, positive attitude, resilient Travel: Daily in an outdoor environment; valid driver's license and reliable personal vehicle needed Schedule: Includes days, evenings and weekends; flexibility based upon performancePreferred Qualifications 2+ years of sales or relevant work experienceExperience in door-to-door salesSPECTRUM CONNECTS YOU TO MORECompetitive Pay: Starting base salary plus uncapped commission, incentives and bonus program; the average first-year target compensation is up to $100,000+. Supportive Culture: It's a fast and engaging team, where leaders coach you and are willing to invest in you and your goals. Dynamic Growth: We offer world-class paid sales training and career opportunities to move up and around the company. Total Rewards: Our comprehensive benefits are among the best in the industry.Apply now, connect a friend to this opportunity or sign up for job alerts! SDT315 2024-34702 2024 Here, employees don't just have jobs, they build careers. That's why we believe in offering a comprehensive pay and benefits package that rewards employees for their contributions to our success, supports all aspects of their well-being, and delivers real value at every stage of life.A qualified applicant's criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances.Get to Know Us Charter Communications is known in the United States by our Spectrum brands, including: Spectrum Internet®, TV, Mobile and Voice, Spectrum Networks, Spectrum Enterprise and Spectrum Reach. When you join us, you're joining a strong community of more than 100,000 individuals working together to serve more than 32 million customers in 41 states and keep them connected to what matters most. Watch this video to learn more.Who You Are Matters Here We're committed to growing a workforce that reflects our communities, and providing equal opportunities for employment and advancement. EOE, including disability/vets. Learn about our inclusive culture.

JOB DESCRIPTION Title: Global Product Support Specialist Who We Are: Carboline is a St. Louis-based coatings manufacturer with a global reach. The company, founded in 1947, produces high-quality performance coatings, linings, and fireproofing products in more than 20 manufacturing facilities around the world. Carboline has been ranked a top workplace for seven years in a row, so culture and maintaining a safe and clean work environment is something we take very seriously. Carboline is part of RPM International Inc., a $6.1 billion, multinational company with subsidiaries that are world leaders in specialty coatings, sealants, building materials and related services. From homes and workplaces to infrastructure and precious landmarks, RPM's market-leading brands are trusted by consumers and professionals alike to help build a better world. If you want to be part of a growing global organization with opportunity for growth, we would like to meet you. Position Summary: Provides strategic direction to support the global product line. Works closely with Product Line Managers / Coordinators, Research & Development, Customer Service, Purchasing, Operations, Distribution, Finance, Sales Representatives, Sales Management, and Technical Service as needed. Reports to Director - Global Product Line. Essential Functions: Execute Stage-Gate activities for all new development products and projects. The support specialist is responsible for coordinating with the Product Line Managers, communications team, and sales team to complete business plans, product validations, and launch plans and the deliverables found within each stage of the Stage-Gate process. Assist all stakeholders in deliverable execution and document maintenance using the Planisware (IFT) software. Assist in the development of marketing collateral with the Marketing Communications team on items such as Product Performance Summaries, System Information Sheets, Product Flyers, etc. Maintain data for products in the Carboline, SPC, and Dudick digital product master databases and make changes as dictated by the R&D lab, product line managers, or technical service. Progress Carboline's Sustainability efforts by strategizing within the framework of RPM's Build a Better World Program. Manage Carboline's trademark registrations, including those associated with SPC and Dudick. Investigate the impact of domestic and international spending/buying incentive programs. Assisted product management, sales team, and others as needed by providing data and analysis support on product sales, financial performance, etc. Coordinate Stage Gate meetings with the Gatekeepers and document all results of votes in Innovation Tracker Manage ISO audits and liaise between the Product Line Team, R&D, and ISO Audit entity. Track changes in regulatory issues that affect our product line and help determine needed modifications. Serve as a knowledge base regarding the environmental impact of our products and assist with marketing content on items like LEED, Sustainability, VOC / HAPs charts, and other tools. Provide and manage market data and research using subscription tools at their disposal Handle special projects as required. Committed to the Company's safety and quality programs. Requirements: 4 year college degree in Business or equivalent experience. 3-5 years' experience in Sales, Customer Service, or Product Administration. Physical Requirements: This position requires minimal physical activity but does require computer usage for an extended period of time - up to 8 hours in a day. No unusual environmental, lifting or exertion requirements are associated with this position. Could require some domestic/international travel (< 10%). What We Offer: We offer a team atmosphere that fosters cooperation and creativity; a management team committed to employee development and an environment where people are empowered to make decisions. Our career opportunities offer unlimited earnings potential and our comprehensive benefits package is among the best in the industry which includes affordable benefits, a company match 401K plan and a retirement pension plan. This position will also have the option to work from home 1 day per week after 6 months. Carboline is an Equal Opportunity Employer that values the strength diversity brings to the workplace. Individuals with Disabilities and Protected Veterans are encouraged to apply. "In order to be the best, we must hire the best"

Compensation: $24.04 hourly; $25.31 hourly QMHPDue to critical service need of the communities we serve, we are offering a $1500 sign-on bonus* for Community Support Specialist positions; additional $500 sign-on bonus* for Qualified Mental Health Professionals. We are eager to be able to continue to serve clients in our service areas and need you to make this happen!This is a full-time, benefit eligible position.The Community Support Specialist of Adapt of Missouri is responsible for assisting clients with severe and persistent mental illness to live successfully and to their satisfaction in the community. This is accomplished by using an assertive case management outreach approach based on the Rehabilitation Model. Services include housing acquisition, intensive case management, psychiatric rehabilitation, supportive counseling, crisis intervention, resource acquisition (vocational, educational, rental and utility assistance, substance abuse, medication), service coordination and development of a natural support system. The hours of employment are Monday through Friday, 8:30am to 5:00pm, though hours may vary depending on the needs of the clients. This position requires transporting client in personal automobile. This position requires participation in an on-call crisis intervention rotation.Responsibilities Include: Assesses and monitors a client's adjustment to community living.Monitors client participation and progress in organized treatment programs to assure the planned provision of services according to the client's individual treatment plan.Participates in the development or revision of a specific individualized treatment plan including completion of the DLA-20 as well as timely and thorough communication to assessor regarding potential goals and objectives.Provides individual assistance to clients in accessing needed mental health services including accompanying clients to appointments to address medical or other health needs.Assesses clients' level of risks, strengths, and weaknesses and interviews clients, reviews records, and confers with other professionals to evaluate clients' preparedness for independent living.Encourages medication compliance and provides education regarding medications and monitoring of side effects.Provides individual assistance to clients in accessing a variety of public services, including financial and medical assistance and housing, including assistance on an emergency basis and directly helping to meet needs for food, shelter and clothing.Assists the client to access and utilize a variety of community agencies and resources to provide ongoing social, educational, vocational and recreational supports and activities.Intercedes on behalf of individual clients within the community-at-large to assist the client in achieving and maintaining their community adjustment.Maintains contact with clients who are hospitalized and participates in and facilitates discharge planning.Trains, coaches and supports in daily living skills, including housekeeping, cooking, personal grooming, accessing transportation, keeping a budget, paying bills and maintaining an independent residence.Assists in creating personal support systems that include work with family members, legal guardians or significant others regarding the needs and abilities of a client.Encourages and promotes recovery efforts, client independence/self-care and responsibility.Provides support to families in the area such as treatment planning, dissemination of information, linking to services and parent guidance.Provides holistic, person-centered care.Develops and supports wellness and recovery goals in collaboration with the individual served.Provides services to clients which are determined to be appropriate based on GAF score and level of care.Performs job duties with an efficient use of time based on client's needs as well as meeting efficiency requirements based on budget parameters.Notifies Program Director of any changes in client's conditions.Physical DemandsThe physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to talk and hear. The employee is frequently required to stand; walk and sit. The employee is required to have visual acuity to operate motor vehicles. The employee is required to have close visual acuity to perform an activity such as: preparing and analyzing data and figures; transcribing; viewing a computer terminal. Education/ Experience: One of the qualifying categories listed belowBachelor's degree in human services field, which includes social work, psychology, nursing, education, criminal justice, recreational therapy, human development, family studies, counseling, child development, gerontology, sociology, human services, behavioral science, rehabilitation, counseling or related fields; Any four year degree and one year of qualifying experience;Any four year combination of higher education and qualifying experience;Four years of qualifying experience. Licensure, Certification and/or Registration: Upon hire, applicants will maintain certification in CPR, First Aid, CPI and Medication Level I Aide provided by the agency.Requirements: Must have an automobile, a valid Missouri driver's license (upon hire) with a clean driving record (no major violation) and current automobile insurance with required coverage limits. Willingness to serve clients in a variety of community settings and neighborhoods.Adapt of Missouri (AOM) was founded in 1982 and provides community support, psychosocial rehabilitation & other services for adults living with a mental health disorder in the St. Louis metropolitan area. AOM became a partner organization of Compass Health Network in March, 2022. AOM maintains for-profit status. More information about AOM and services can be found at https://compasshealthnetwork.org/adapt/.Why join us?We believe some of the most passionate people in the world work here. Our dedicated and talented staff are our most valuable asset. We strive to provide a work environment and services that are inclusive for our patients and our employees.At AOM/Compass Health Network, these are just a few of the benefits that we offer as an organization:Competitive benefitsAdvancement opportunitiesProfessional developmentLicensure supervisionMentor opportunitiesTuition reimbursementScholarship programEmployee Assistance ProgramHeadspace AccessPaid time off & Paid HolidaysWe welcome inquiries from qualified individuals who want to be part of a team of hardworking, dedicated and compassionate employees whose work helps us aspire to our vision of full, healthy, productive lives for everyone. We look forward to meeting you!*as per CHN Signing Bonus policy; exclusions may apply.Compass Health is an Equal Opportunity/Affirmative Action Employer and an E-Verify participant.

This person will be responsible for providing direct and detailed consultation for clients throughout the entire construction process including:Measuring and consulting project feasibilityDeveloping design plansCoordinating contractor selection process including the proper approach that best fits the OwnerDeveloping and executing preconstructionAssist in site logistics planningDevelopment of schedules and budgetsZoning and permit coordinationProcurementProject trackingBillingComplianceContractor ManagementQuality Assurance and ControlInspectionsDocumentationMPI does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, veteran status, marital status, or based on an individual's status in any group or class protected by applicable federal, state or local law. MPI encourages applications from minorities, women, the disabled, protected veterans and all other qualified applicants.In return for a competitive compensation package, the successful candidate will possess the following:Degree in Construction Management, Civil Engineering, Architecture or related field8+ years of construction experience - ideally with a General ContractorProven experience in management of cradle-to-grave construction processEstimating/Preconstruction experiencePrior public, K-12/education, multifamily, or commercial construction project experienceAbility to work closely within a team settingPotential to grow into leadership rolesStrong presentation and desire to client face

Cribl does differently. What does that mean? It means we are a serious company that doesn't take itself too seriously; and we're looking for people who love to get stuff done, and laugh a bit along the way. We're growing rapidly - looking for collaborative, curious, and motivated team members who are passionate about putting customers first. As a remote-first company we believe in empowering our employees to do their best work, wherever they are. As the data engine for IT and Security many of the biggest names in the most demanding industries trust Cribl to solve their most pressing data needs. Ready to do the best work of your career? Join the herd and unlock your opportunity.It should be noted that while the job title includes Manager, this is an individual contributor role who will manage the escalation process, not manage people. Why You'll Love This Role: As we continue to expand our customer base, we are seeking a dynamic and customer-centric Escalation Manager to join our Technical Support team. As the Escalation Manager in Technical Support, you will play a pivotal role in ensuring the highest level of customer satisfaction by effectively managing and resolving escalations. You will be the point of contact for all escalated customer issues, working closely with and leading both support engineers and sustaining engineers throughout the lifecycle of an escalation, to drive timely and satisfactory resolutions. Your dedication to a "Customers First" approach and your go-getter attitude will be essential in maintaining our customers' confidence in our products and services. As An Active Member of Our Team, You Will... Management of Escalations: Successfully manage all escalated issues, ensuring that they are addressed promptly, effectively, and in alignment with our customers' expectations. Collaboration and Motivation: Coordinate with support engineers and sustaining engineers, providing clear direction and motivation to ensure collective efforts towards swift issue resolution. Maintain a positive and supportive environment. Customer Communication: Keep customers informed about the progress of their escalated cases, next steps, addressing concerns, and maintaining a high level of customer confidence throughout the resolution process. Crisis Management: Manage high-pressure situations with composure, keeping customers calm while orchestrating internal resources to find solutions. Daily Escalation Status: Maintain an up-to-date status on all active escalations, working with the teams to document progress, action items, and anticipated timeframes for resolution. Resolution Reflection: Analyze completed escalations to identify root causes, trends, and areas for improvement, feeding insights back into the support process, education, and product to prevent future issues. Reporting and Analytics: Prepare and present weekly, monthly, and quarterly escalation status reports, including trends, insights, and recommendations for improvement. Customer Advocacy: Serve as the advocate for customers within the organization, championing their needs and influencing product enhancements based on recurring issues. Process Enhancement: Collaborate with cross-functional teams to refine and improve escalation management processes, ensuring efficiency and effectiveness.If You Got It - We Want It Experience & Education: 8+ years of experience in a technical customer-facing role, preferably in technical support or customer support, with a proven track record of successfully managing escalations. Leadership: Demonstrated ability to motivate and lead teams through challenging situations, fostering a positive and collaborative atmosphere. Proven ability to hold yourself accountable to commitments and "Do what's right" mentality. Technical Acumen: Solid understanding of software products and systems, familiar with coding logic and principles. Strong technical acumen and able to facilitate effective communication between customers and technical teams. Communication: Excellent written and verbal communication skills, including the ability to convey technical concepts to non-technical audiences and executives Problem-Solving: Strong analytical and problem-solving skills, with the ability to think on your feet and make decisions under pressure. Customer-Centric: Genuine passion for customer success and satisfaction, with an unwavering commitment to putting the customer first. Data-Driven: Proficiency in collecting and analyzing data to derive meaningful insights for process improvement and strategic decision-making. Adaptability: Ability to adapt to a fast-paced, rapidly evolving environment while maintaining a positive attitude.Salary Range ($95,300 - $184,200) The salary for this role is dependent on geographic location. The salary offered within the range described will be based on the individual candidate's job-related knowledge, skills, and experience. In addition to a competitive salary, Cribl also offers a generous benefits package which includes health, dental, vision, short-term disability, and life insurance, paid holidays and paid time off, a fertility treatment benefit, 401(k), equity, and eligibility for a discretionary company-wide bonus.#LI-MV1 #LI-RemoteBring Your Whole SelfDiversity drives innovation, enables better decisions to support our customers, and inspires change for the better. We're building a culture where differences are valued and welcomed, and we work together to bring out the best in each other. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or any other applicable legally protected characteristics in the location in which the candidate is applying. Interested in joining the Cribl herd? Learn more about the smartest, funniest, most passionate goats you'll ever meet at cribl.io/about-us.

Position Summary The Patient Access Representative supports the clinical operations of The Crystal Clinic Orthopaedic Center (CCOC) by performing the registration or clerical functions to ensure patients have prompt access to CCOC services. Will perform call center scheduling, arrival desk, and / or departure activities throughout multiple locations for the Crystal Clinic. Verifies insurance eligibility for upcoming patient appointments. Essential Job Functions/Accountabilities Registers patients in an accurate, efficient, and professional manner to insure integrity of patient data in Cerner and Centricity systems; Conducts patient/guarantor interviews, explains hospital policies, financial responsibilities and patient Rights and Responsibilities and Notice of Privacy Practices; Follows check-in procedures consistently for all patients ensuring that all forms are collected, completed, signed, and scanned into systems; Verifies insurance eligibility for upcoming patient appointments using, eligibility system; Collects referring physician demographic information for communication and follow-up; Performs visit preparation, appointment reminders, records and tracks no-show patients, and other point of service activities as assigned. Handles a wide variety of patient inquiries (on the phone or in person) regarding appointments and services to ensure that patients can access CCOC services with minimal hassle or delay; Answers the telephone in a pleasant and courteous manner within three rings, identifying self, organization, location / department. Identifies co-payments / out-of-pocket expenses, advises patients regarding the need for payments at / or prior to the time of service; Identifies patients in need of financial counseling to collect payments by following CCOC policies and guidelines; Facilitates the cash collection, as needed, for services rendered and ensures payments received are balanced and batched correctly according to CCOC policy. Schedules appointments (for assigned service line) accurately by following specialty and physician specific guidelines and/or routes the patients to the appropriate area for further follow-up/ scheduling; Processes internet appointment requests and responds to patient according to departmental policy; Ensures same day add-on appointments are communicated to appropriate department personnel and authorization is obtained; Schedules all follow-up appointments or procedures using Electronic Medical Record (EMR) systems and provides proper patient instructions. Collects referring physician demographic information for communication and follow-up; Performs visit preparation, appointment reminders, records and tracks no-show patients, and other point of service activities as assigned; Communicates with physicians office when prior authorization / pre-certification are required and not yet on file in systems. Escalates to Patient Access leadership and provides detailed timeline of events as needed. Communicates to nursing, physicians, technicians, secretaries, and supervisors regarding issues relating to patient wait times, late arrivals, or other delays. Recruits, registers, and trains patients on how to use Patient Portal systems. Provides back-up coverage and assists in daily office routine when needed in other areas. Maintains confidentiality of sensitive information including, but not limited to, patient records, charts, hospital documents and employee information without exception, according to HIPAA guidelines. Maintains up-to-date knowledge of computer systems, insurance / government regulations and Patient Access policies/ procedures used within CCOC. All other duties not specifically assigned. Position Requirements Education: College degree or progress towards degree preferred. Experience: One (1) to Three (3) years of demonstrated experience in healthcare field or healthcare profession preferred; or minimum 2 years Customer Service required. Use of EMR systems preferred. Must be efficient in one area, scheduling or registration. Technical Skills: N/A Certifications/Licenses/Registrations: N/A

Sr Admin, Technical Serv Apply now » Date: Jun 20, 2024 Location: Saint Louis, MO, US, 63101 Company: Spire Inc. Company Overview At Spire, we believe energy exists to help people. To enrich their lives, grow their businesses, advance their communities. It’s a simple idea, but one that’s at the heart of everything we do. We are committed to understanding the needs of the homes and businesses we serve. That's why we're always looking for driven, collaborative people to join our team. Because we believe that offering our customers the best service means bringing together the best people. And we find the best by hiring those who share our values of drive, safety, inclusion and integrity, and demonstrate our four essential behaviors that bring the Spire vision, mission and culture to life: + We make it happen: We are a company of go-getters, acting on every opportunity to help our company advance + We collaborate: We put teamwork first, bringing in everyone’s ideas, because our collective energy makes us stronger + We seek out perspective: We challenge ourselves to be open to different ways of doing things, because learning from each other leads to breakthroughs + We care: We treat people how we want to be treated, listening closely and doing what’s right, even when it’s hard By living our values and behaviors every day, we strive to create an environment where every employee feels welcome, respected and valued. Summary Spire is seeking a Senior Technical Services Administrator to be part of our Technical Services Team. This position acts as an advanced technical resource for our Tier II support desktop environment throughout the enterprise, provides support to end-users with hardware and software application issues and provides advanced technical knowledge and support to the Technical Services teams. The role implements and supports business applications, working closely with the Information Technology Services (ITS) application and infrastructure teams. The position requires a demonstrated attention to detail, organization, and timeliness to meet customer service expectations, and a demonstrated ability to learn, analyze, implement and support new technologies quickly. This position also requires effective problem solving and customer service skills, and strong interpersonal, communication and critical thinking skills. Duties and Responsibilities • Schedule, image and deploy computer equipment, application software and application updates using an endpoint management tool • Configure and deploy laptops, desktops, tablets, printers, scanners, and other peripherals and execute annual device replacement • Troubleshoot PC hardware and software problems, working with end users to obtain requirements to correct issues and determine next phase for correcting current and/or eliminating future issues • Document all requests for support and their resolution through our Information Technology Services Management (ITSM) tool • Using our internal inventory and status tool, record and update the status of devices as they move from inventory through deployment and into retirement • Research end-user problems and provide accurate resolution to the user community in a timely and effective manner. Meet with end users regularly to discuss hardware issues to ensure efficient use. • Monitor the ITSM queue and accept transfer calls from Tier I support team, responding with accurate, complete and timely issue resolution • Analyze problem history to determine ways to eliminate recurring problems; collaborate with other ITS teams as necessary to resolve the problem • Assist the Unified Communications team by providing support for Audio Visual devices throughout the Spire locations • Assist in the development and documentation of Tier II procedures and solutions for the knowledge base. Assist in the development of department procedures, training and reference guides in the Technical Services SharePoint site • In coordination with Patching Management, Engineering or Lead Technical Services Administrator, execute necessary system updates and/or upgrades as directed • Participate and complete special projects, within ITS and with other departments, including maintaining server applications, as assigned • Communicate effectively with the team by: - Attending and participating in regular status meetings - Updating issues in the ITSM tool and keeping the related knowledge base and SharePoint site updated with resolutions and accurate guidance • Own and lead resolution to issues; provide leadership and expertise across ITS teams to resolve problems Essential Characteristics and Competencies • Ability to lead by example in support of the Company’s essential characteristics and values: strong ethics and integrity, dedication to a safe work environment, commitment to a diverse workforce that recognizes and respects every individual’s unique skills and perspectives • Ability to adapt in a fast-moving and changing culture • Ability to work independently and manage time effectively to meet individual goals and deadlines • Ability to work as part of a team and display a positive attitude in a dynamic environment • Ability to remain patient, calm and effective in high-pressure situations • Ability to take initiative and do what needs to be done without being asked to do so • Desire to enhance personal knowledge and skillset with a continuous improvement mindset • Ability to respond positively to challenges and problems • Commitment to improving the customer experience; devoted to customer success • Believes in a non-hierarchical culture of collaboration, transparency, and trust • Strong interpersonal skills with the proven ability to build and establish rapport with a diverse array of people Supervisory Responsibilities • No direct supervision Required Education (certifications, licenses) • Bachelor’s degree in Information Technology, Computer Science, Business Information Systems or 3-5 years of equivalent work experience in Information Systems • High School Diploma • Microsoft A+ Certification preferred • Valid Driver's License • Microsoft Certified Professional (MCP) preferred • Microsoft Certified Solutions Associate (MCSA) Windows 10 or higher preferred Required knowledge, skill and abilities • 7+ years preferred, 5 years required, direct work-related experience required, including Tier I and Tier II support, desktop and server operating systems, spreadsheet, word processing, email, PC database software and substantial working knowledge of PCs, PC applications, and PC setup options • Good understanding of networking, including how routers, switches, hubs, NICs, bridges, and firewalls work in a network environment • Experience with installation, diagnostics and testing of office and operations computer hardware and software • Working experience with commonly used concepts, practices, and procedures of LAN/WAN technologies • Experience implementing dependable, efficient, error-free systems designed to meet user expectations and require minimal support • Ability to complete work assignments by due dates and deliver projects per an agreed schedule • Requires good communication skills and the flexibility to work with users at all levels • Requires good judgment and organized methods in all facets of assigned duties. Requires sound judgment and decision-making skills to support the constantly changing computer environment • Ability to apply critical thinking skills to technical issues and problems • Ability to work in a team environment • Ability to train and educate colleagues in fundamental and advanced PC technology and applications • Accomplished completing work assignments by due dates and delivering projects on time • Proven ability to work in a team environment, with good communication skills and ability to work with users at all levels Physical demands, environment and schedule • Office and Service Locations Environment • Normal 40 Hours work week - required participation in on-call rotation, including after normal work hours and on weekends • Department coverage is 7am to 5pm with flexibility in schedules to allow for full coverage • Requires Normal Physical Stamina – Routinely requires lifting computer hardware weighing up to 25 lbs. • Occasional Overtime and Travel may be required as ITS and teams are dispersed across locations Posting Requirements The above posting description is intended to describe the general nature of the level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified. To perform this job successfully, an individual must be able to perform each duty and responsibility satisfactorily. The requirements listed above are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Spire, Inc., and its subsidiaries are Affirmative Action and Equal Employment Opportunity employer. We are committed to providing equal employment opportunity in all areas, including but not necessarily limited to, recruitment, selection, training, education, compensation, benefits, promotion, job transfer, upgrading, separation and recall regardless of the individual’s race, color, sex, age, religion, national origin, genetics, sexual orientation, gender identity, disability, veteran status, and/or other protected categories under all Federal, State, and local laws. For more information, please view our Integrity and Inclusion pages of our career site. Job Location: St Louis Job Segment: Testing, Developer, Sharepoint, Administrative Assistant, Computer Science, Technology, Administrative Apply now » Find similar jobs: