Technical Support Engineer Salary in Missouri, USA

Text GBA01 to 913-578-6106 to apply today! Position: Water Design Engineer- GBA Location: Chesterfield, MO Water Design Engineer GBA, a multi-disciplined consulting engineering firm, has a career opportunity in our Water Environment Group located in Chesterfield, MO. GBA provides comprehensive services including field data collection, master planning, asset management, design, and construction management services. We are looking for a design engineer for our growing drinking water systems group. The ideal candidate should have significant design experience and needs to be able to demonstrate the ability to work in a fast paced and highly collaborative environment, while working in the best interests of our clients. The ideal candidate will have experience in a consulting environment with a proven ability to design components in drinking water supply, treatment, and/or distribution systems. The role will suit a self-motivated individual who is aspiring to take a lead role in preparing studies and design documents along with training other staff. Responsibilities Provide design expertise for drinking water system design and master planning projects Perform the design of projects for both rehabilitation and new construction, and provide quality control reviews Be a detailed person with good communication skills Prepare calculations, design drawings, and specifications for drinking water system projects Review existing reports and studies for information related to studies and design projects Prepare written studies and project design technical reports Coach and mentor staff Assist in project pursuits and proposal preparation Develop scope and fee proposals for potential projects Other duties as assigned Qualifications BS in Civil Engineering or closely related engineering degree 8+ years of experience in water distribution system design, or similar experience Professional Engineering certification in the State of Missouri or the ability to obtain them within six months of employment Possess effective communication skills both written and oral Must be able to work effectively both on a team and individually Candidate must be adept at working on fast-paced projects Travel: Some overnight travel may be necessary for this position. Some occasional local day travel will be required. It•s More Than Just a Job• At GBA, we are not your average engineering firm. We are about innovative and intelligent people who want to solve problems. We•re known for our technical excellence, but we bring so much more to the table. We strive to create remarkable solutions for a higher quality of life. And we are changing the industry by integrating the design and construction process with use of new technology. Our people are intelligent, tenacious, and committed to creating high quality, imaginative projects. We•ve created an environment where we celebrate our team•s eagerness to learn and grow. From birthdays and BBQs to protecting the environment and helping families in need, GBA employees celebrate and support one another and the communities where we live, work and play. Joining our team means you•ll have rewarding opportunities that challenge and inspire you.

Position: Senior Wastewater Engineer- GBA Location: Chesterfield, MO Senior Wastewater Engineer • Chesterfield, MO GBA, a multi-disciplined consulting engineering firm, has a career opportunity in our Water Environment Group located in Chesfterfield, MO. GBA provides comprehensive services including field data collection, master planning, asset management, design, and construction management services. We are looking for a Senior Engineer for our wastewater systems group. The ideal candidate should have significant design experience and needs to be able to demonstrate the ability to work in a fast paced and highly collaborative environment, while working in the best interests of our clients. The ideal candidate will have experience in a consulting environment with a proven ability to design components in wastewater treatment, pump stations, and/or collection systems. The role will suit a self-motivated individual who is aspiring to take a lead role in preparing studies and design documents along with training other staff. Responsibilities Provide design expertise for wastewater system design and master planning projects Perform the design of projects for both rehabilitation and new construction, and provide quality control reviews Be a detailed person with good communication skills Prepare calculations, design drawings, and specifications for wastewater system projects Review existing reports and studies for information related to studies and design projects Prepare written studies and project design technical reports Coach and mentor staff Assist in project pursuits and proposal preparation Develop scope and fee proposals for potential projects Qualifications BS in Civil Engineering or closely related engineering degree 8+ years of experience in wastewater treatment, pump stations, and/or collection system design, or similar experience Professional Engineering certification in the State of Kansas or Missouri Possess effective communication skills both written and oral Must be able to work effectively both on a team and individually Candidate must be adept at working on fast-paced projects Travel: Some overnight travel may be necessary for this position. Some occasional local day travel will be required.It•s More Than Just a Job• At GBA, we are not your average engineering firm. We are about innovative and intelligent people who want to solve problems. We•re known for our technical excellence, but we bring so much more to the table. We strive to create remarkable solutions for a higher quality of life. And we are changing the industry by integrating the design and construction process with use of new technology. Our people are intelligent, tenacious, and committed to creating high quality, imaginative projects. We•ve created an environment where we celebrate our team•s eagerness to learn and grow. From birthdays and BBQs to protecting the environment and helping families in need, GBA employees celebrate and support one another and the communities where we live, work and play. Joining our team means you•ll have rewarding opportunities that challenge and inspire you.

Location: St. Louis, MOSalary: $85,000.00 USD Annually - $100,000.00 USD AnnuallyDescription: An industrial manufacturer in the St. Louis, MO market is seeking a Manufacturing Process Engineer to develop and improve manufacturing processes by studying product and manufacturing methods. This role focuses on increasing efficiency, reducing costs, and ensuring high-quality product output while maintaining safety standards. Key Responsibilities: Process Design and Improvement: Analyze current manufacturing processes and develop new methods to enhance efficiency and quality. Implement lean manufacturing principles and Six Sigma techniques.Equipment and Tooling: Select and implement appropriate manufacturing equipment and tooling. Ensure machinery is properly maintained and calibrated.Quality Assurance: Develop and implement quality control procedures to ensure products meet industry standards and specifications. Conduct root cause analysis and corrective actions for any quality issues.Data Analysis: Collect and analyze production data to identify trends and areas for improvement. Use statistical methods to optimize processes and solve manufacturing problems.Project Management: Lead and manage projects related to process improvement, new product introduction, and capacity expansion. Ensure projects are completed on time and within budget.Safety and Compliance: Ensure all manufacturing processes comply with safety regulations and industry standards. Conduct safety audits and implement corrective actions as needed.Collaboration: Work closely with design, engineering, and production teams to ensure seamless integration of new processes and technologies. Provide technical support and training to production staff.Documentation: Maintain detailed documentation of processes, improvements, and changes. Develop and update standard operating procedures (SOPs) and work instructions.Qualifications:Education: Bachelor's degree in Mechanical Engineering, Industrial Engineering, Manufacturing Engineering, or a related field.Experience: 3-5 years of experience in manufacturing process engineering or a similar role. Experience with lean manufacturing and Six Sigma methodologies preferred.Technical Skills: Proficiency in CAD software, manufacturing process simulation tools, and statistical analysis software. Knowledge of automation and control systems is a plus.Analytical Skills: Strong problem-solving abilities and analytical thinking. Ability to interpret complex data and develop actionable insights.Communication: Excellent written and verbal communication skills. Ability to present technical information clearly and concisely to various stakeholders.Project Management: Demonstrated experience in managing projects and leading cross-functional teams. Contact: [email protected] job and many more are available through The Judge Group. Find us on the web at www.judge.com

You deserve the job you loveVolt is immediately hiring for Business Support Specialist In Wilmington, Delaware. As a Business Support Specialist you will: You will join a successful team of Remote Technical Support Engineers and Scheduling Coordinators delivering day-to-day support services for Life Science and Chemical Analysis customers. Your primary role will be to support the Worldwide Remote Engineers and Scheduling teams through the implementation of a new, groundbreaking customer communication/ticket logging system & scheduling service. This is an excellent opportunity to work in a world-class organization as part of a high-profile project. Learn current support processes and tools (SAP based) for communication/ticket management Learn how the current processes work and what needs to adapt Perform testing of the new Customer Communication/Ticket Management (SAP based) tools May serve as a liaison between Information Technology, user groups and functional departments. Help deploy training for the support staff in upcoming releases Provide "on-the fly" support for functional application software and business processes during release phase Collaborate closely/directly with customers when required Feedback status updates (challenges, successes, change requests, etc.) to the project team Support any subsequent rollouts and enhancement rollouts across the globe This is a full time contingent opportunity.The ideal candidate will have: Minimum Bachelor's Degree (all courses accepted, but preference for Chemistry, Life Sciences, STEM or Project Management based fields) Experience of operating in a laboratory and/or project management capacity desirable. Superb communication and people skills - able to communicate with stakeholders at all levels. Ability to work as part of a multicultural, cross-country team. Excellent time management skills. The ability to organize and prioritize your workload effectively. A strong valuation of processes and the ability to follow them accordingly with good attention to detail The ability to set customer expectations and balance customer requirements with business needs Pay Rate: $22.00 - $24.50 per hour *Pay range offered to a successful candidate will be based on several factors, including the candidate's education, work experience, work location, specific job duties, certifications, etc.Qualified candidates should APPLY NOW for immediate consideration! Please hit APPLY to provide the required information, and we will be back in touch as soon as possible.Benefits: Volt offers benefits (based on eligibility) that include the following: health, dental, vision, term life, short term disability, AD&D, 401(k), Sick time, and other types of paid leaves (as required by law), Employee Assistance Program (EAP).Volt is an Equal Opportunity Employer and prohibits any kind of unlawful discrimination and harassment. Volt is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment on the basis of race, color, religion or belief, national origin, citizenship, social or ethnic origin, sex, age, physical or mental disability, veteran status, marital status, domestic partner status, sexual orientation, or any other status protected by the statutes, rules, and regulations in the locations where it operates. If you are an individual with a disability and need a reasonable accommodation to assist with your job search or application for employment, please click here or call (866) 898-0005. Please indicate the specifics of the assistance needed.Volt does not discriminate against applicants based on citizenship status, immigration status, or national origin, in accordance with 8 U.S.C. § 1324b. The company will consider for employment qualified applicants with arrest and conviction records in a manner that complies with the San Francisco Fair Chance Ordinance, the Los Angeles Fair Chance Initiative for Hiring Ordinance, and other applicable laws.Job ID : 427644

The Technical Product Support Specialist assists external and internal clients with questions/problems regarding multiple Equifax applications and services via video, telephone, chat, or written. These roles are 100% onsite in our Maryland Heights Customer Service Center. What you'll do Responds to telephone, chat, written requests, then investigates and resolves or tracks progress through resolution Conducts video sessions where required for Equifax applications and services Consistently meets metrics for position regarding call handling, detailed documentation, case closure and adherence What experience you need High School diploma or GED Well versed in client communications verbally and written 6+ months experience working with Windows and Google -based applications, file structures, editors, and cloud applications such as Portal and file transfer method What could set you apart Working knowledge of Google email, drive and chat Knowledge of Sales Force, creating, documenting and closing cases and tasks Familiarity with live calls, chats and video sessions in a fast paced environment

Project Civil EngineerCleveland, OH, United States | req1483 At Haley & Aldrich, a 900+ person national engineering and environmental consulting firm, our creative, technically strong staff work collaboratively to deliver exceptional value to clients. We look for professionals with a passion for solving complex challenges and for creating change, which is a vital part of our culture, no matter what role a staff member holds. We are currently seeking a Project Civil Engineer to support a variety of challenging multi-disciplinary engineering assessment and civil engineering design projects. These projects will include site-civil and geo-environmental assessments related to development, heavy industry, and solid waste management associated with Coal Combustion Residuals (CCR). This is an excellent opportunity to join a growing business unit in a privately held company with over 60 years of preparing smart, integrated solutions for our clients. This position will be based in our Cleveland, OH office.DUTIES/RESPONSIBILITIESThe successful candidate will:Work collaboratively with multi-disciplinary project teams, leadership, and nationwide company offices and client/project locations.Work with and support technical leads on all aspects of the project to address client goals and objectives.Support projects from scoping through final deliverables.Support developing technical aspects of CCR and site-civil design projects including site grading, stormwater analysis, technical drawing and specifications, engineering/site-civil calculations, project cost estimating, development of work scopes and report deliverables.Execute projects to meet technical, quality, budgetary, and scheduling requirements.Demonstrate interest in being coached and mentored in engineering skills and technical knowledge in support of CCR and site-civil engineering projects. Support project teams in the interaction with client representatives and contractors.SKILLS/EXPERIENCEB.S. degree in Civil Engineering or related field.Master’s degree a plus.4+ years of professional services consulting experience in engineering design supporting land development and/or geo-environmental, site-civil development, heavy industry, and waste management projects.Familiarity with earthwork, site/civil, geotechnical, or stormwater aspects of residential/commercial/industrial projects.Experience with Coal Combustion Residual (CCR) and industrial/solid waste management a plus.Excellent written and verbal communication skills. Must be proficient at writing technical reports to meet project requirements.EIT/FE strongly preferred; Professional Engineering (PE) registration a plus.Strong computer literacy skills including proficiency in industry standard software including AutoCAD, Civil 3D, and related design software, plus Microsoft Excel and Word. Microsoft Project and Microsoft Power BI a plus. Strong organization skills and exceptional attention to detail is expected.Must be willing to travel as needed to support clients, projects, and project team collaboration.About Haley & AldrichHaley & Aldrich is committed to delivering the value our clients need from their capital, operations, and environmental projects. Our one-team approach allows us to draw from our 900 engineers, scientists, and constructors in more than 35 offices for creative collaboration and expert perspectives. Since our founding in 1957, we have had one goal in all we do: deliver long-term value efficiently, no matter how straightforward or complex the challenge. Learn more at haleyaldrich.com.Haley & Aldrich is an equal opportunity employer. All qualified applications will receive consideration for employment without regard to gender, race, age, disability, veteran, or any other legally protected status. We offer excellent career growth, a highly competitive total compensation plan, and a solid benefits package. Interested candidates should apply on our Careers page.Note to external search firms: Haley & Aldrich does not accept unsolicited resumes and will not be obligated to pay a placement fee for unsolicited resumes. Please do not send resumes to Haley & Aldrich employees, Please work through a Talent Acquisition Manager.#LI-CA1 ACCOMMODATIONS FOR APPLICANTS WITH DISABILITIES AND LIMITED ENGLISH PROFICIENCY Haley & Aldrich, an equal opportunity employer committed to a diverse workforce. In order to ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veterans´ Readjustment Act of 1974, Title I of the Americans with Disabilities Act of 1990 and pursuant to Executive Order 13166, applicants with disabilities or limited English proficiency that require accommodation in the job application process may contact 1-617-886-7400 for assistance.PI241899549

Location: Bridgeton, NJSalary: $145,000.00 USD Annually - $165,000.00 USD AnnuallyDescription: Our fortune 500 food manufacturing client is currently seeking a Senior Plant Engineer for their plant near Vineland NJ. This is a brand new role as they need a more senior level engineer than what they currently have. This would be a Mon-Fri 8-5 24/7 on call type position, although having to go in after hours would be rare. Relocation assistance is being offered for this role as well.They are looking for someone with the following:Environmental compliance experiencePLC(Programming Experience)-highly preferredBudget management experience.Capital Expenditures(CAP EX)-Upgrading and maintaining assets on property. This job will have the following responsibilities:Complete plant capital projects, including scope development, bidding, submitting capital requests for internal review, coordination of project completion, and budget cost adherencePerform replacement analysis of equipment considering space costs, depreciation, service life, maintenance costs, and advising production manager of information and recommend appropriate actionsDirect and control plans and specifications for outside contracting work, including bidding process, priority, and corporate purchasing and management approvalsRecommend expense or capital projects which are necessary or will improve operational efficiencyManage and develop plant maintenance programs to ensure minimal downtime. Analyze and solve technical maintenance issuesOversee assigned Company and contract staff. Develop training programs to address developmental needsDevelop short- and long-term planning, objectives, programs, goals, and department budget and cost controlsCoordinate maintenance and capital related material needs, including receipt of materials and services andpayment approval. Oversee maintenance part and supply inventories, including purchasing activities, supply shortages, and report generationMaintain effective preventative maintenance programs for facility, electrical distribution, plant utility systems, architecture, process instrumentation, and all production machinery and equipment through assigned staff and outside contractors to support sustained plant operations and efficiencyEnsure all plant environmental policies and procedures reflect current Company guidelines and regulatory requirements and proper reporting is completedPerform routine environmental plant audits and maintain environmental and Department of Transportation(DOT) facility records. Prepare and submit all facility regulatory environmental permit renewal applicationsPerform periodic wastewater testing and reporting for by-products discharge. Maintain inventory of all facility waste streams, ensure appropriate disposal, and implement waste reduction solutionsFollow all Company good manufacturing practices (GMP) and work in a manner consistent with all corporate regulatory, food safety, quality, and sanitation requirementsThe requirements herein are intended to describe the general nature and level of work performed by employee, but is not a complete list of responsibilities, duties, and skills required. Other duties may be assigned as required Qualifications & Requirements:Undergraduate degree in engineering or related curriculum or technical training in related mechanical or Electrical studies (or equivalent combination of education and experience)5 to 8 years of engineering, maintenance, or related experience in a food manufacturing environment that includes team or project leadership experience, environmental compliance experience, PLC programming, and capital project and budget management experienceCertification and/or License - may be required during course of employment Contact: [email protected] job and many more are available through The Judge Group. Find us on the web at www.judge.com

At Millipore Sigma, the Electrical Engineering role is responsible for the electrical infrastructure for eight sites in St. Louis. This role is instrumental in day-to-day operations and long-term planning to ensure electrical systems are stable and include the folloiowng responsibilities:Ensure electrical design and equipment installations/refurbishments at St. Louis sites are following relevant OSHA, NFPA, NEMA, NEC, etc. and MilliporeSigma standards.Develop a good working relationships with site personnel to ensure maintenance and project objectives are met, to anticipate and resolve technical difficulties, and to minimize any disruptive effect of maintenance/ projects on production.Contribute to, and ensure project compliance with MilliporeSigma CapEx strategy.Plan, Design, and Manage capital (and expense) projects having focus on electrical infrastructure (or other) with fixed schedules and budgets.Lead and participate in site electrical and instrumentation audits.Improve asset reliability and integrity through technical support of electrical distribution systems.Identify and implement improvements that increase efficiency and contribute to site and corporate sustainability goals and initiatives.Plan and support scheduled (and unscheduled) site outages from an electrical perspective.Ensure safety standards are always followed and improved on wherever and whenever possible.Provide electrical designs for assigned projects, with an emphasis on support of electrical power distribution. This engineer supports multiple sites and multiple projects concurrently. Project deliverables include electrical and project estimates, electrical equipment specifications, power distribution and grounding design review, equipment and materials purchase requisitions, electrical drawings, construction bid packages, and qualification of electrical equipment, including electrical equipment includes medium and low voltage distribution and motors/pumps.Additional duties include evaluation of site power requirements and providing project startup and other site electrical troubleshooting support as needed. Specific project duties include preparing/modifying project electrical specifications and summaries for design packages, working with internal stakeholders to ensure projects are delivering value, reviewing electrical project/vendor drawings, and supporting construction as required.Ensure the application of NFPA/NEC regulatory standards in conjunction with MilliporeSigma local and corporate standards.Review/advise on creating and revising equipment standards across sites and ensuring critical spare parts are identified. Who You Are: Basic Qualifications:Bachelor's degree in Electrical Engineering5+ years of experience in a direct manufacturing Electrical Engineering role, or related field.Knowledge of applicable NFPA (NEC) and NEMA codes.Substantial engineering knowledge in hazardous electrical area classification, PSM design requirements, and medium/low voltage electrical systems.Preferred Qualifications:Professional Engineering license/ Electrical preferred.Master's Electrical License in the state of Missouri or an Industrial-Maintenance Electrician's License in St. Louis City.Project Management Professional (PMP) certification preferred.Chemical/pharmaceutical maintenance and/or project experience strongly preferred.Experience with PLCs DCS (Emerson's DeltaV preferred), Rockwell/Allen-Bradley preferred and related process automation equipment such as VFDs, instrumentation, and discrete control devices is a strong plus.Extensive knowledge with electrical classifications (Class1, Division1, etc.)Working knowledge of PSM and GMP standards.Good financial acumen of project/program management.Ability to communicate using excellent verbal and written communication skills.Experience working with best practices of maintenance and reliability.Experience with engineering systems; process engineering, mechanical, electrical, fire protection, etc.Working knowledge of GMP and PSM standards.Self-motivated, responsible and team orientated individual.

Work ScheduleOtherEnvironmental ConditionsOfficeJob DescriptionThe ThermoFisher Scientific St. Louis site is a multi-product and multi-client biopharmaceutical site with manufacturing facilities for pharmaceutical products for both (pre)clinical trials and commercial applications. We are a hardworking and passionate team making products that improve people's lives.Job Summary:The Sr. Automation Engineer role is a member of the site Engineering staff. This role uses engineering principles and process knowledge to fulfill two critical roles. Responsible for support of projects associated with new process installations, including but not limited to automation design/strategy, start-up, commissioning, mechanical/electrical installation, and validation support. Provide 24/7 support to the Manufacturing Support Engineering team on manufacturing process equipment operation and maintenance as well as provides technical leadership to improve and enhance process automation functions. Each project is unique and collaboration, critical thinking and problem solving is required for success.Essential Functions:• SME for site automation and control systems. This includes design, maintenance and monitoring of manufacturing control components and infrastructure to meet site manufacturing objectives. • Actively participate in automation/controls project planning, execution, and startup.• Understands process equipment control systems, programming and how to implement control systems in a GMP environment.• Design and implement solutions to improve manufacturing operation, such as system monitoring tools for proactive monitoring and alerting of core responsibilities.• Identify, isolate and correct manufacturing equipment problems.• Identify and integrate data sources to improve manufacturing visibility. • Maintain compliance for software and hardware licensing per corporate and site policies. • Solve process equipment by diagnosing and resolving difficult hardware, software, instrument, and process problems to maintain system readiness.• Provide technical leadership to improve and enhance process equipment and supports process investigations.• Supports the implementation of new process equipment, including commissioning test protocols, punch-list execution, administrative documentation and training.• Provide leadership during factory acceptance protocols (FATs) and site acceptance protocols (SATs) for new equipment - some travel required.• Supports the Tech Transfer, Project Engineering, Manufacturing and Process Development groups in the design, documentation (URS, Process Descriptions, and Equipment Specs) and purchase equipment.• Uses process / system knowledge to help lead technical decisions associated with automation, mechanical and electrical fixes throughout GMP/PD processes. • Supports the validation of equipment, SOP generation, general process layout and flow.• Works closely with site project engineers to ensure that critical utility systems are appropriately designed for new process implementation.• Provide technical leadership and support for control systems including; network hardware design, Firewalls, Domains & Trusts, Virtualization, Windows Server, storage, security and Backup solutions for manufacturing systems.• Lead Active Directory and related network systems. • Maintain network, switches, servers and server backup/restore processes.• Respond to emergency situations in manufacturing and laboratory settings.• Supports major capital project review.• Work closely with corporate IT to install and support LAN/WAN, routers, switches, for remote data traffic and access.• Works in a safe and responsible manner and obey all safety policies and procedures.• Follows all job-related safety and other training requirements.• Other duties as assigned.Minimum Qualifications:• Bachelor's or technical degree in engineering, instrumentation, process automation or related experience.• 5+ years demonstrated ability supporting and resolving complex processes, instrumentation, and control systems.• Experience in computer control automation system start-ups, loop tuning, fixing, and control system modifications.• Knowledge around control system programming lanquages, IO networks, control computers and associated control components.• Experience with control platforms like; Rockwell Factory Talk, AB PLCs, WonderWare, iFix, DeltaV, associated IO and communication protocols.• Knowledge of engineering principals and skills including Microsoft office tools (i.e. excel, word, visio) required.Preferred Qualifications:• Development of distributed control and supervisory systems, SCADA, Historians and SQL type program development.• Experience with Pi Historians, relational Data Bases, and visualization software.• Experience within the Biotech industry, understanding of the cGMPs and the regulatory requirements is desired.• Experience with AutoCad, MS project tools a plus.Benefits:We offer driven remuneration, annual incentive plan bonus scheme, healthcare, company pension, and a range of employee benefits! Thermo Fisher Scientific offers employment with an innovative, forward-thinking organization, and outstanding career and development prospects. We offer an exciting company culture that stands for integrity, intensity, involvement, and innovation.Our Mission is to enable our customers to make the world healthier, cleaner and safer. Watch as our colleagues explain 5 reasons to work with us. As one distributed team of 100,000 colleagues, we share a common set of values - Integrity, Intensity, Innovation and Involvement - working together to accelerate research, tackle complex scientific challenges, drive technological innovation and support patients in need. #StartYourStory at Thermo Fisher Scientific, where diverse experiences, backgrounds and perspectives are valued.EEO/Reasonable Accommodation:Thermo Fisher Scientific is an EEO/Affirmative Action Employer and does not discriminate based on race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, or any other legally protected status.We will ensure that individuals with disabilities are provided a reasonable accommodation to participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment. Please contact us to request an accommodation.At Thermo Fisher Scientific, each one of our 70,000 extraordinary minds has a unique story to tell. Join us and chip in to our singular mission-enabling our customers to make the world healthier, cleaner and safer.Apply today! http://jobs.thermofisher.comThermo Fisher Scientific is an EEO/Affirmative Action Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other legally protected status.

Cribl does differently. What does that mean? It means we are a serious company that doesn't take itself too seriously; and we're looking for people who love to get stuff done, and laugh a bit along the way. We're growing rapidly - looking for collaborative, curious, and motivated team members who are passionate about putting customers first. As a remote-first company we believe in empowering our employees to do their best work, wherever they are. As the data engine for IT and Security many of the biggest names in the most demanding industries trust Cribl to solve their most pressing data needs. Ready to do the best work of your career? Join the herd and unlock your opportunity.It should be noted that while the job title includes Manager, this is an individual contributor role who will manage the escalation process, not manage people. Why You'll Love This Role: As we continue to expand our customer base, we are seeking a dynamic and customer-centric Escalation Manager to join our Technical Support team. As the Escalation Manager in Technical Support, you will play a pivotal role in ensuring the highest level of customer satisfaction by effectively managing and resolving escalations. You will be the point of contact for all escalated customer issues, working closely with and leading both support engineers and sustaining engineers throughout the lifecycle of an escalation, to drive timely and satisfactory resolutions. Your dedication to a "Customers First" approach and your go-getter attitude will be essential in maintaining our customers' confidence in our products and services. As An Active Member of Our Team, You Will... Management of Escalations: Successfully manage all escalated issues, ensuring that they are addressed promptly, effectively, and in alignment with our customers' expectations. Collaboration and Motivation: Coordinate with support engineers and sustaining engineers, providing clear direction and motivation to ensure collective efforts towards swift issue resolution. Maintain a positive and supportive environment. Customer Communication: Keep customers informed about the progress of their escalated cases, next steps, addressing concerns, and maintaining a high level of customer confidence throughout the resolution process. Crisis Management: Manage high-pressure situations with composure, keeping customers calm while orchestrating internal resources to find solutions. Daily Escalation Status: Maintain an up-to-date status on all active escalations, working with the teams to document progress, action items, and anticipated timeframes for resolution. Resolution Reflection: Analyze completed escalations to identify root causes, trends, and areas for improvement, feeding insights back into the support process, education, and product to prevent future issues. Reporting and Analytics: Prepare and present weekly, monthly, and quarterly escalation status reports, including trends, insights, and recommendations for improvement. Customer Advocacy: Serve as the advocate for customers within the organization, championing their needs and influencing product enhancements based on recurring issues. Process Enhancement: Collaborate with cross-functional teams to refine and improve escalation management processes, ensuring efficiency and effectiveness.If You Got It - We Want It Experience & Education: 8+ years of experience in a technical customer-facing role, preferably in technical support or customer support, with a proven track record of successfully managing escalations. Leadership: Demonstrated ability to motivate and lead teams through challenging situations, fostering a positive and collaborative atmosphere. Proven ability to hold yourself accountable to commitments and "Do what's right" mentality. Technical Acumen: Solid understanding of software products and systems, familiar with coding logic and principles. Strong technical acumen and able to facilitate effective communication between customers and technical teams. Communication: Excellent written and verbal communication skills, including the ability to convey technical concepts to non-technical audiences and executives Problem-Solving: Strong analytical and problem-solving skills, with the ability to think on your feet and make decisions under pressure. Customer-Centric: Genuine passion for customer success and satisfaction, with an unwavering commitment to putting the customer first. Data-Driven: Proficiency in collecting and analyzing data to derive meaningful insights for process improvement and strategic decision-making. Adaptability: Ability to adapt to a fast-paced, rapidly evolving environment while maintaining a positive attitude.Salary Range ($95,300 - $184,200) The salary for this role is dependent on geographic location. The salary offered within the range described will be based on the individual candidate's job-related knowledge, skills, and experience. In addition to a competitive salary, Cribl also offers a generous benefits package which includes health, dental, vision, short-term disability, and life insurance, paid holidays and paid time off, a fertility treatment benefit, 401(k), equity, and eligibility for a discretionary company-wide bonus.#LI-MV1 #LI-RemoteBring Your Whole SelfDiversity drives innovation, enables better decisions to support our customers, and inspires change for the better. We're building a culture where differences are valued and welcomed, and we work together to bring out the best in each other. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or any other applicable legally protected characteristics in the location in which the candidate is applying. Interested in joining the Cribl herd? Learn more about the smartest, funniest, most passionate goats you'll ever meet at cribl.io/about-us.