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Server Administrator Salary in Missouri, USA

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Together we engage in honest communication and healthy debate that leads to success through true alignment.Department OverviewThe Information Technology Department is responsible for planning and implementing complete information technology solutions for the company. The department implements the governance for the use of network and operating systems as well as providing the company with the functionality it needs maintaining adherence legal compliance requirements.About the Position:This is a Hybrid position with a minimum of at least 2 days a week onsite. As a Senior Infrastructure and Support Lead, you will be responsible for daily supervision of support teams and for resolving complex technical problems across and cloud and on-premises infrastructure. You will handle resolving advanced M365 and Azure issues, in addition to supervisor oversight of AWS cloud issues that cannot be resolved by our Tier 1 support engineers. Escalation to on contract third party for additional is available if needed. This position has upward mobility on management and technical paths based on performance.Responsibilities:Technical mentorship over internal support team to elevate skills, setting standards, policies and procedures in place in line with security best practicesAssist in the selection and implementation of IT support systems for ITSM, RMM, MDR, and Anti-virus as we transition to internally maintained applications, optimized or our business needsDisplay a wide degree of creativity and latitude; think independently and 'outside the box' for solutions; use familiarity with a variety of concepts, practices, and procedures; rely on varied yet sometimes limited experience and your own sound judgment to accomplish goals and perform a variety of tasksMaintain and optimize network configuration in multiple locations, including firewall, switch configurations and responding to down detection in a timely mannerConduct daily team standups to review support requests and make escalation decisions if it cannot be handled in-house to third party supportServe as a technology consultant, providing 2nd tier and white-glove technical assistance and support related to computer systems (PC and MAC), M365, Azure administrative functions (3rd Tier), networking equipment, UPS devices, Printers, ISPs and 3rdparty software and hardware (AWS is a plus)Maintain administrative oversight of in-place systems for vulnerability scanningEffectively communicate verbally and in writing to employees of all levels and partnersAct as an escalation point for advanced requests and infrastructure projects partnering with highly technical skilled user baseResponsible for providing direction and guidance to those on site, as well as serves as point person during IT project implementations, serving as project lead for new systems and functionalityProvides input into the development, implementation and execution of budgets, policies, procedures, strategies, and specific objectivesResponsible for creating, and updating documentation on M365, ISP, hardware, software, 3rdparty vendors, and for new and existing infrastructureInstall and upgrade software, hardware, implement backups, and configure systemsCommunicate technical resolutions to non-technical clients as well as provide the occasional training on hardware and software usageAlert IT management to emerging trends in incidents and analyze trends to prevent future problemsImplement & support functionality in Azure Compliance and Security CentersCollaborate with staff to ensure reliable operation of systems for business objectives with proper disaster recovery and restorative procedures in placeSupport/Lead incident response plans and proceduresAchieve continuing education requirements and stay current with the industry with dedicated time for skill building and certificationsTroubleshoot complex software, hardware, and network issuesAbility to perform and/or assist with the tasks of Engineers and Technicians at prior levelsQualifications:BS Degree in the field of computer science and/or 5 years equivalent work experienceAdministrator experience in Azure/Entra/M365 admin centersAbility and desire to learn to compensate for any experience in above requirementsDesired Requirements:Knowledge of advanced computer and server hardwareExtensive business application support experienceProficiency in troubleshooting systems and understanding network infrastructureKnowledge of diagnostic utilities, and ability to research a wide range of IT issuesExcellent communication skills, both written and verbal, including strong interpersonal skills, with a focus on rapport building and listening and questioning skillsAdvanced knowledge of all Microsoft Server Operating Systems and NetworksAdvanced knowledge of Active Directory, DNS, DHCP, RAIDDirect experience or familiarity working with the following technologies:UPS Devices - Installing and configuring desktop and larger server room devicesVirtual Server configuration (Azure IaaS)ISPs and Registrars (GoDaddy / Cloudflare preferred)Active Directory (Add/Removing Users, Modifying Permissions, working with GPO, and PowerShell)Windows Server 2016+Familiarity with multiple OS; Windows, IOS, LinuxMicrosoft Exchange Server or Online Exchange (M365)3-5 years support experience Including:Microsoft M365Admin centersAntivirus and endpoint protectionTablets and Mobile Devices - Microsoft, Apple, AndroidBackup/Recovery SoftwareMDM/MAM software (Intune)Network Log Query experience helpfulEssential Functions:Location: onsite with opportunity to work remotely as neededPhysical Requirements involve sitting for an extended period at a desk (90%)Work Environment is inside office with cubical. Requires the ability to interact professionally in person and remotely with coworkers and all levels of managementWork Hours are typically 8 hours daily Monday through Friday. Work outside of normal hours may be needed
Sr Admin, Technical Serv
Spire Energy, Saint Louis, Missouri, United States
Sr Admin, Technical Serv Apply now » Date: Jun 20, 2024 Location: Saint Louis, MO, US, 63101 Company: Spire Inc. Company Overview At Spire, we believe energy exists to help people. To enrich their lives, grow their businesses, advance their communities. It’s a simple idea, but one that’s at the heart of everything we do. We are committed to understanding the needs of the homes and businesses we serve. That's why we're always looking for driven, collaborative people to join our team. Because we believe that offering our customers the best service means bringing together the best people. And we find the best by hiring those who share our values of drive, safety, inclusion and integrity, and demonstrate our four essential behaviors that bring the Spire vision, mission and culture to life: + We make it happen: We are a company of go-getters, acting on every opportunity to help our company advance + We collaborate: We put teamwork first, bringing in everyone’s ideas, because our collective energy makes us stronger + We seek out perspective: We challenge ourselves to be open to different ways of doing things, because learning from each other leads to breakthroughs + We care: We treat people how we want to be treated, listening closely and doing what’s right, even when it’s hard By living our values and behaviors every day, we strive to create an environment where every employee feels welcome, respected and valued. Summary Spire is seeking a Senior Technical Services Administrator to be part of our Technical Services Team. This position acts as an advanced technical resource for our Tier II support desktop environment throughout the enterprise, provides support to end-users with hardware and software application issues and provides advanced technical knowledge and support to the Technical Services teams. The role implements and supports business applications, working closely with the Information Technology Services (ITS) application and infrastructure teams. The position requires a demonstrated attention to detail, organization, and timeliness to meet customer service expectations, and a demonstrated ability to learn, analyze, implement and support new technologies quickly. This position also requires effective problem solving and customer service skills, and strong interpersonal, communication and critical thinking skills. Duties and Responsibilities • Schedule, image and deploy computer equipment, application software and application updates using an endpoint management tool • Configure and deploy laptops, desktops, tablets, printers, scanners, and other peripherals and execute annual device replacement • Troubleshoot PC hardware and software problems, working with end users to obtain requirements to correct issues and determine next phase for correcting current and/or eliminating future issues • Document all requests for support and their resolution through our Information Technology Services Management (ITSM) tool • Using our internal inventory and status tool, record and update the status of devices as they move from inventory through deployment and into retirement • Research end-user problems and provide accurate resolution to the user community in a timely and effective manner. Meet with end users regularly to discuss hardware issues to ensure efficient use. • Monitor the ITSM queue and accept transfer calls from Tier I support team, responding with accurate, complete and timely issue resolution • Analyze problem history to determine ways to eliminate recurring problems; collaborate with other ITS teams as necessary to resolve the problem • Assist the Unified Communications team by providing support for Audio Visual devices throughout the Spire locations • Assist in the development and documentation of Tier II procedures and solutions for the knowledge base. Assist in the development of department procedures, training and reference guides in the Technical Services SharePoint site • In coordination with Patching Management, Engineering or Lead Technical Services Administrator, execute necessary system updates and/or upgrades as directed • Participate and complete special projects, within ITS and with other departments, including maintaining server applications, as assigned • Communicate effectively with the team by: - Attending and participating in regular status meetings - Updating issues in the ITSM tool and keeping the related knowledge base and SharePoint site updated with resolutions and accurate guidance • Own and lead resolution to issues; provide leadership and expertise across ITS teams to resolve problems Essential Characteristics and Competencies • Ability to lead by example in support of the Company’s essential characteristics and values: strong ethics and integrity, dedication to a safe work environment, commitment to a diverse workforce that recognizes and respects every individual’s unique skills and perspectives • Ability to adapt in a fast-moving and changing culture • Ability to work independently and manage time effectively to meet individual goals and deadlines • Ability to work as part of a team and display a positive attitude in a dynamic environment • Ability to remain patient, calm and effective in high-pressure situations • Ability to take initiative and do what needs to be done without being asked to do so • Desire to enhance personal knowledge and skillset with a continuous improvement mindset • Ability to respond positively to challenges and problems • Commitment to improving the customer experience; devoted to customer success • Believes in a non-hierarchical culture of collaboration, transparency, and trust • Strong interpersonal skills with the proven ability to build and establish rapport with a diverse array of people Supervisory Responsibilities • No direct supervision Required Education (certifications, licenses) • Bachelor’s degree in Information Technology, Computer Science, Business Information Systems or 3-5 years of equivalent work experience in Information Systems • High School Diploma • Microsoft A+ Certification preferred • Valid Driver's License • Microsoft Certified Professional (MCP) preferred • Microsoft Certified Solutions Associate (MCSA) Windows 10 or higher preferred Required knowledge, skill and abilities • 7+ years preferred, 5 years required, direct work-related experience required, including Tier I and Tier II support, desktop and server operating systems, spreadsheet, word processing, email, PC database software and substantial working knowledge of PCs, PC applications, and PC setup options • Good understanding of networking, including how routers, switches, hubs, NICs, bridges, and firewalls work in a network environment • Experience with installation, diagnostics and testing of office and operations computer hardware and software • Working experience with commonly used concepts, practices, and procedures of LAN/WAN technologies • Experience implementing dependable, efficient, error-free systems designed to meet user expectations and require minimal support • Ability to complete work assignments by due dates and deliver projects per an agreed schedule • Requires good communication skills and the flexibility to work with users at all levels • Requires good judgment and organized methods in all facets of assigned duties. Requires sound judgment and decision-making skills to support the constantly changing computer environment • Ability to apply critical thinking skills to technical issues and problems • Ability to work in a team environment • Ability to train and educate colleagues in fundamental and advanced PC technology and applications • Accomplished completing work assignments by due dates and delivering projects on time • Proven ability to work in a team environment, with good communication skills and ability to work with users at all levels Physical demands, environment and schedule • Office and Service Locations Environment • Normal 40 Hours work week - required participation in on-call rotation, including after normal work hours and on weekends • Department coverage is 7am to 5pm with flexibility in schedules to allow for full coverage • Requires Normal Physical Stamina – Routinely requires lifting computer hardware weighing up to 25 lbs. • Occasional Overtime and Travel may be required as ITS and teams are dispersed across locations Posting Requirements The above posting description is intended to describe the general nature of the level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified. To perform this job successfully, an individual must be able to perform each duty and responsibility satisfactorily. The requirements listed above are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Spire, Inc., and its subsidiaries are Affirmative Action and Equal Employment Opportunity employer. We are committed to providing equal employment opportunity in all areas, including but not necessarily limited to, recruitment, selection, training, education, compensation, benefits, promotion, job transfer, upgrading, separation and recall regardless of the individual’s race, color, sex, age, religion, national origin, genetics, sexual orientation, gender identity, disability, veteran status, and/or other protected categories under all Federal, State, and local laws. For more information, please view our Integrity and Inclusion pages of our career site. Job Location: St Louis Job Segment: Testing, Developer, Sharepoint, Administrative Assistant, Computer Science, Technology, Administrative Apply now » Find similar jobs:
Administrator, Patching
Spire Energy, Saint Louis, Missouri, United States
Administrator, Patching Apply now » Date: Jun 20, 2024 Location: Saint Louis, MO, US, 63101 Birmingham, AL, US, 35203 Company: Spire Inc. Company Overview At Spire, we believe energy exists to help people. To enrich their lives, grow their businesses, advance their communities. It’s a simple idea, but one that’s at the heart of everything we do. We are committed to understanding the needs of the homes and businesses we serve. That's why we're always looking for driven, collaborative people to join our team. Because we believe that offering our customers the best service means bringing together the best people. And we find the best by hiring those who share our values of drive, safety, inclusion and integrity, and demonstrate our four essential behaviors that bring the Spire vision, mission and culture to life: + We make it happen: We are a company of go-getters, acting on every opportunity to help our company advance + We collaborate: We put teamwork first, bringing in everyone’s ideas, because our collective energy makes us stronger + We seek out perspective: We challenge ourselves to be open to different ways of doing things, because learning from each other leads to breakthroughs + We care: We treat people how we want to be treated, listening closely and doing what’s right, even when it’s hard By living our values and behaviors every day, we strive to create an environment where every employee feels welcome, respected and valued. Summary The Patching Administrator will support the organization’s Unified Endpoint Management strategy, including using solutions specifically for the modern management of endpoints, applications, and automation within the endpoint management platform to increase efficiencies and decrease delivery time. This role will have responsibility for platform/endpoint software upgrades to support patching, compliance, and application delivery and will be responsible for all aspects of release and change management for applicable systems. This role will also provide technical guidance to project teams, ensuring new initiatives have endpoint dependencies and configuration management needs appropriately enabled, and will work to build and maintain effective partnerships across the technical and business community. Duties and Responsibilities • Patching the operating systems of all endpoint devices, servers and network equipment, and all applications in the Spire environment. Collaborate with Application and Infrastructure teams to remediate devices and issues as necessary • Create and update task sequences for operating system and application deployments • Update operating system Gold images with latest monthly security patches • Monitor day to day operations of systems to ensure maximum availability • Deploy driver and firmware updates as identified by the Lifecycle Platform Administrators and collaborate with Infrastructure teams to remediate installations as necessary • Ensure, as new hardware and/or applications are onboarded into Spire’s environment, a documented plan for patching and updating is in place • Work with Lifecycle Platform Administrators and other teams to ensure application updates are tested and installed in a timely manner, and remediation occurs for any updates applied to endpoint devices • Create change management requests for all patching and application updates • Document patch management process for all applications in Spire’s environment Essential Characteristics and Competencies • Ability to lead by example in support of the Company’s essential characteristics and values: strong ethics and integrity, dedication to a safe work environment, commitment to a diverse workforce that recognizes and respects every individual’s unique skills and perspectives • Ability to adapt in a fast-moving and changing culture • Ability to work independently and manage time effectively to meet individual goals and deadlines • Ability to work as part of a team and display a positive attitude in a dynamic environment • Ability to remain patient, calm and effective in high-pressure situations • Ability to take initiative and do what needs to be done without being asked to do so • Desire to enhance personal knowledge and skillset with a continuous improvement mindset • Ability to respond positively to challenges and problems • Commitment to improving the customer experience; devoted to customer success • Believes in a non-hierarchical culture of collaboration, transparency, and trust • Strong interpersonal skills with the proven ability to build and establish rapport with a diverse array of people Supervisory Responsibilities • No direct supervision Required Education (certifications, licenses) • Bachelor’s degree in Information Technology, Computer Science or Business Information Systems preferred; 2-3 years equivalent work experience in Information Systems may be accepted • High School Diploma • INTUNE - polices or configuration • Comp TIA+ certification, preferred • Network+ Certification, preferred • Microsoft Certified Profession (MCP) certification, preferred • Microsoft Certified Solutions Associate (MCSA) Windows 7 or higher, preferred • Valid Driver’s License Required knowledge, skill and abilities • Requires critical thinking skills, good judgment and organized methods in all facets of assigned duties. Requires sound judgment and decision-making skills to support the constantly changing computer environment • Five years, minimum, direct work-related experience required, including substantial working knowledge of PCs/servers, PC/server applications, and PC/server setup options • Five years direct work-related experience with Microsoft products, including MECM/SCCM /INTUNE • Experience in both PowerShell and VBScript • In-depth understanding of network connectivity, cabling topologies, and working knowledge of communications between different environments/platforms • Experience with installation, diagnostics and testing of computer hardware and software • Experience working in large-scale, complex end-to-end integrated environments • Experience with network connectivity, cabling topologies, and communications software • Experience in supporting Windows desktop and Windows and Linux server OS • Possess good analytical skills and efficient problem-solving abilities. • Proven ability to work under pressure and meet tight deadlines • Ability to apply critical thinking skills to technical issues and problems • Ability to complete work assignments by due dates and deliver projects per an agreed schedule • Requires good communication skills and the flexibility to work with users at all levels • Project management or organizational skills, preferred. Physical demands, environment and schedule • Normal 40 Hours work week - including after normal work hours and on weekends required • Department coverage is 7am to 5pm with flexibility in schedules to allow for full coverage • Requires Normal Physical Stamina – Routinely requires lifting computer hardware weighing up to 25 lbs. • Office and Service Locations Environment • Occasional Overtime and Travel may be required as ITS and teams are dispersed geographically across Spire locations Posting Requirements The above posting description is intended to describe the general nature of the level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified. To perform this job successfully, an individual must be able to perform each duty and responsibility satisfactorily. The requirements listed above are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Spire, Inc., and its subsidiaries are Affirmative Action and Equal Employment Opportunity employer. We are committed to providing equal employment opportunity in all areas, including but not necessarily limited to, recruitment, selection, training, education, compensation, benefits, promotion, job transfer, upgrading, separation and recall regardless of the individual’s race, color, sex, age, religion, national origin, genetics, sexual orientation, gender identity, disability, veteran status, and/or other protected categories under all Federal, State, and local laws. For more information, please view our Integrity and Inclusion pages of our career site. Job Location: St Louis Job Segment: Testing, Linux, Firmware, Computer Science, Project Manager, Technology Apply now » Find similar jobs: